+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/06/2025 Source: App User: Stephanie Johnson Text: +++ User: Trying to pay for the “Pro” version but a pop up says “a family member has already purchased this, you get it for free” then “something went wrong”. I have been unable to upgrade to the pro version due to this. ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Thanks for getting in touch. Playlisty does support Family Sharing so if someone’s already paid for it in your family you shouldn’t need to pay again. Unfortunately all those messages are coming from the App Store itself, rather than Playlisty, so you will probably have to get in touch with Apple to sort this out. Before contacting Apple have a look in your purchase history (App Store app -> Account -> Purchase History) to see if you can see the receipt for it - it may help with the conversation. One thing: is your account a “child” account within an Apple “family”? Unfortunately Playlisty won’t install on child accounts due to Apple limitations. +++ User: Yes I downloaded it on my daughter’s phone first (it worked). But my account is the “parent” account so I’m not sure why it’s not working on my phone. I will get in touch with Apple, that is awesome the Playlisty supports family sharing! +++ Support: Check your daughter has sharing turned-on for purchases in the Family section in settings. Fyi...I think Apple usually tell people to “sign-out of Media & Purchases, reboot your phone, and then sign back in again”. It seems to fix most App Store issues. Good luck anyway! +++ User: The sharing was turned off! I turned it on, still no luck. So I signed out of media and purchases (on both phones), did a reboot, and signed back in, and it worked! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/06/2025 Source: App User: alpha.jean Text: +++ User: I would like to cancel my subscription please ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-time purchase. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 24/06/2025 Source: App User: Bree Marie Text: +++ User: I just was curious why I can’t access the Playlisty for Spotify but I can for Apple Music’s playlist ? ___________________________ Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.5) IMG_1089.pngIMG_1090.png +++ Support: There are a couple of reasons: 1. Spotify already provides a way to recover deleted playlists, whereas Apple Music has nothing. We provide the backup feature on Apple Music because there aren’t any good options built in to Apple Music itself. 2. Spotify make it hard to provide similar functionality because they don’t let us developers see the folder structures in your library. Creating an equivalent hierarchical view of your playlists isn’t technically possible in Spotify. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cancellation Date: 23/06/2025 Source: Website User: Griffin Unger Text: +++ User: I want to cancel Playlisty pro. I cannot find out how but i need to cancel it. +++ Support: There’s no subscription for Playlisty Pro – it’s a one-time purchase. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++ User: Oh sweet, that’s actually really cool, thanks for letting me know +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 22/06/2025 Source: App User: Catherine Sims Text: +++ User: I would like to cancel my subscription ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-time purchase. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 22/06/2025 Source: App User: Sabrina T Text: +++ User: IMG_1064.png I can’t listen to these songs my playlists r all a mess and im missing over 4k songs and idk why I can’t play this song or move it or edit it at all i need help please I don’t wanna make this worse idk what to do to fix it I just want my playlists music back ___________________________ Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Can you explain how you think this relates to Playlisty? It looks like a Spotify error to me. +++ User: I wasn’t sure I just know I can’t rely on Spotify because they haven’t been any help at all and you guys are so kind and helpful and I didnt mean to sound. Like I blame you I just trust ur opinion and wanted some advice or direction sorry +++ Support: No worries! Unfortunately I’m afraid this isn’t an area we know much about so I don’t think we can help with this one. I do hope you get it sorted through. +++ User: Thanks ! And thanks for the continued support and help even if it’s just kind words I really am grateful for the app u created it’s helped me so much more than apple or Spotify ever did which is crazy. ! Anyways Have a great evening +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 22/06/2025 Source: App User: james baker Text: +++ User: I am trying to buy the premium version of Playlisty but it is giving me an error ___________________________ Product: Playlisty for Apple Music Version: GBR 3.28(775) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.5) +++ Support: Can you send me a screenshot of the error? Playlisty just uses the App Store to do purchases so the error is probably coming from Apple / the App Store itself. But if you send me a screenshot I can confirm that. +++ User: I appreciate the swift contact - on a Sunday!. I fixed the issue by going through the process on my iPhone rather than the desktop app (MAC). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 21/06/2025 Source: App User: Tom Sasson Text: +++ User: i have payed for pro service and it still disables me to transfer no more than 20 tracks ___________________________ Product: Playlisty for Apple Music Version: ISR 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Sorry to hear that! As long as you haven’t changed App Store region then your purchase ought to flow in to Playlisty automatically. It should all be handled by the App Store - Playlisty doesn’t actually do anything to make this work. Apple provide this guide to help with this type of issue: https://support.apple.com/en-us/108096 - it’s definitely worth a look. In particular, make sure you try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, I recommend trying the following: - Try the “Restore Purchases” button and see it that works - Check you can see the receipt for your purchase in the App Store app - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. But if it’s still not working after that you are best doing the last step in their guide which is to contact Apple directly. They ought to be able to resolve this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/06/2025 Source: App User: Nathan Hardy Text: +++ User: Is the $4 fee for pro a subscription? If so, can I cancel? ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: No, there’s no subscription for Playlisty Pro – it’s a one-time purchase. So there’s nothing to cancel. It’s yours forever. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty usage Date: 19/06/2025 Source: Website User: Loai Text: +++ User: I was using playlisty pro to add some of my Spotify playlists to Apple Music but I’m somewhat confused to what the symbols mean. When an X shows up for several songs I thought that meant playlisty didn’t find a suitable replacement. But now I realized that if you hit the x, playlisty usually shows you a suitable replacement but you have to manually add it. I have already transferred several playlists before I realized this so I’m wondering if it’s possible to go back and manually add the “X” songs without having to transfer the complete playlists again. +++ Support: If you select the “Add to existing playlist” tab when saving, Playlisty will scan the playlist you already saved and then add any new ones (e.g. the ones you manually fixed) to the end. If you aren’t bothered about the order, this is the best way. Personally I’d simply delete the existing playlist and start again but if your playlists are very long I can see why you might prefer not to! +++ User: I understand. I couldn’t find the add to existing playlist function but I think I will just add my playlists again. Could you explain what the 4 different symbols mean when transferring a playlist? +++ Support: When you tap on each of the symbols it should change the description underneath to describe how it works. Note that there can be more or less than 4 symbols - it depends on what you have selected. If you’re not sure I’d recommend trying some of the different modes out with a small playlist to see how they work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 19/06/2025 Source: App User: Aleni Tamati Text: +++ User: Not sure what is going on but some of my playlist from my phone are not showing up on this Mac. Also, everytime I tried to play a selected song there is no audio but an error message pops up to play a song from my phone and come back and try again. So I did but the audio is on the phone not the Mac. Trying settings to no avail. Unsure of what I am missing. ___________________________ Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.7) +++ Support: You’ll need to contact Spotify for that. You’ll also need to download and install Spotify for your Mac. You can do that from here: https://www.spotify.com/uk/download/mac/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 18/06/2025 Source: App User: Cam C Text: +++ User: I want to transfer my playlist but it doesn’t work and I payed for pro… all my songs are in my idk playlist and it wont work ___________________________ Product: Playlisty for Spotify Version: FRA 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Do you get an error message? Does the process complete Ok but you can’t see the result? Or can’t you see the playlist you wish to import? A little more information would be helpful! +++ User: yes sorry ! I can see the playlist but when i click on it, it says error there’s no songs in the playlist… the problem I have is that I want all my songs from appl music to spotify … +++ Support: Thanks. I recommend going to the Settings page and scrolling down to the Apple Music section and then sign-out, sign-in and then try again. If that doesn’t work, are you able to share a link to the Apple Music playlist with me? +++ User: It doesn’t work… here is the link of the playlist https://music.apple.com/fr/playlist/idk/pl.u-06oxDBxFYVgZLgm?l=en +++ Support: That’s weird: when I open that I see: image0.png So I see the same as Playlisty - i.e. nothing! Two more things to check: - Are the tracks in this playlist Apple Music tracks? Or are they your own files that you added to Apple Music? - When you open https://music.apple.com/ and sign in (unfortunately you will need to do this in a Desktop browser, not Safari on your iPhone), can you see the contents of your playlist? +++ User: I can’t see the content of my playlist… is there any other way I can transfer all my songs from Apple Music to Spotify without making a playlist ? +++ Support: Are these Apple Music tracks? Or your own files? +++ User: Apple Music tracks +++ Support: So to confirm: - you can see the playlist on your iPhone - you can’t see the playlist in the cloud at [music.apple.com](http://music.apple.com/) (can you see any of your playlists there at all?) - the tracks are all Apple Music tracks If true this sounds like you have an Apple Music sync issue. You are going to need to solve this before you can copy anything I think: you need to be able to see all your tracks in the cloud (at [music.apple.com](http://music.apple.com/)) before you can do anything. Some more things to try: - if you “favourite” some songs in Apple Music do they appear in the Favourite Songs playlist on your device and in the cloud? - get in touch with Apple Support as it’s really their issue. I could suggest some solutions (e.g. signing out of Apple Music on your device, rebooting, then signing in again) which ought to fix your sync issue but I’m very concerned that would cause you to lose your playlist. Please let me know how you get on! +++ User: So to confirm: - you can see the playlist on your iPhone - yes - you can’t see the playlist in the cloud at [music.apple.com](http://music.apple.com/) (can you see any of your playlists there at all?) - yes - the tracks are all Apple Music tracks - yes There’s another app that can transfer all my songs (without them being in a playlist) to Spotify so I think I’m going to try that… +++ Support: But I thought these tracks were in an idk playlist already? Playlisty doesn’t need songs to be in a playlist- e.g. “Library Albums” is your library, not a playlist. By all means try a different app - please let me know if you have more luck. +++ User: But my library albums are not all my songs I think… is so then the problem is not a problem anymore +++ Support: “Library Albums” on AM are equivalent to Spotify Library Albums. “Favourite Songs” on AM are equivalent to “Liked Songs” on Spotify. AM library songs which you haven’t Favourited and which are not in albums don’t have an equivalent on Spotify so most people who want to keep those put them in a playlist and then copy them (or don’t bother copying them at all). Playlisty will handle all of these scenarios. +++ User: For exemple, the asap Rocky album is not on the library albums… +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 17/06/2025 Source: App User: bjerkoe Text: +++ User: Trying to buy Lifetime Pro but receive error message image0.png ___________________________ Product: Playlisty for Spotify Version: SWE 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Thanks for the heads-up but I’m afraid that message is coming from the App Store, not Playlisty. I’d suggest getting in touch with Apple if it continues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/06/2025 Source: App User: Charles Patton III Text: +++ User: What is the price of playlist pro ? I thought it was $2 for life and I just got charged $27 for something Not even sure which email I used to sign up, could you tell me that as well v ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(17.5.1) +++ Support: Playlisty for Apple Music “Pro” currently costs US$2.99. Whoever charged you $27 it wasn’t us! I’m afraid we can’t tell you what Id you used - the whole purchase process is handled by Apple’s App Store and we get no visibility of individual transactions and we don’t collect any data from you. Sorry! +++ User: You’re right it was for something else I do have a question though, how do I make it to where anytime I update a playlist on Apple Music, it’s automatically updated on Spotify ? This way I don’t have to keep redownloading the updated version to Spotify And sometimes I find songs that are only on Spotify to add to the playlist +++ Support: To get playlists to update automatically to need to save your transfer as a Siri Shortcut and then run it regularly as an Automation. It’s easier than it might sound - more details here: https://www.obdura.com/faq/siri-shortcuts/ +++ User: Ok so I’ve done everything in the link you sent me, and my playlists are not updating. It transferred from Apple Music to Spotify, I did all of the settings, then added a song to the Apple Music playlist, and it did not add to the Spotify version in the background. I even clicked on the shortcut so it would do the whole loading thing and no new songs were added to the Spotify version… any tips ? +++ Support: I’d recommend ensuring the shortcut does what you need manually before enabling it as an automation, so let’s focus on that first. In the shortcut there will be a switch for “Replace Mode” - have you switched this on? This means it will update the existing playlist rather than create a new one each time. If you enable that and re-run the shortcut manually, does it perform the update? Do you get any messages? Send a screenshot if you do. +++ User: I figured it out. You have to save it from playlisty as “sync playlist “ then added to Siri as a shortcut, I still did the repeat 30 times and the check of imports have finished from Apple Music. And it worked. - since I produce some of my playlists from Apple Music onto Spotify +++ User: And by the way I used add mode for the sync shortcut, not replace mode +++ User: Now it’s not working idk what to do :( +++ Support: Add mode puts any new tracks at the end of the playlist, and if you delete a track from the source it won’t be deleted from the destination. Replace mode will exactly mirror your playlist, but you must create the destination playlist with replace mode switched on initially. Details here: https://www.obdura.com/faq/replace-mode/ If it’s not working check your notifications for error messages. +++ User: Sorry I’m just re-reading this and I think I misunderstood your question. Creating a shortcut using “Playlisty for Apple Music” will ONLY allow you to transfer to Apple Music. It will NOT update Spotify. To update Spotify you need our “Playlisty for Spotify” product. It works in exactly the same way but transfers in the opposite direction. We keep these as separate products so we can keep the price low as most people only want to go one way. Apologies for misunderstanding your initial query! +++ User: image0.png This is how I currently have it set up. In order to get my spotify playlist to update from the original Apple Music playlist ~ Is this right ? +++ Support: Yes that looks good. As long as you don’t get any errors or messages when running it you should be able to set that up as an Automation to run regularly. +++ User: It’s no working the way it’s set up in that screenshot… I’m not sure I how I got it work before. This is so stressful for me bc I want to build a festival off this playlist and make a brand and it’s be so much easier to manage with this simple automation bug +++ Support: If you share a link to the Shortcut with me I’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 15/06/2025 Source: App User: Gregor Ferguson Text: +++ User: I have previously bought the lifetime pro, I used it a couple days ago and now it is asking me to pay again and restore purchases doesn’t do anything. Please see attached proof of purchase. image0.png ___________________________ Product: Playlisty for Apple Music Version: GBR 3.28(775) Idiom: phone Device: iPhone OS: iOS(19.0) +++ Support: Sorry to hear that! As long as you haven’t changed App Store region then your purchase ought to flow in to Playlisty automatically. The App Store does this for Playlisty - there’s no logic for this in Playlisty itself. Apple provide this guide to help with this type of issue: https://support.apple.com/en-us/108096 - it’s definitely worth a look. In particular, make sure you try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, I recommend trying the following: - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. But if it’s still not working after that you are best doing the last step in their guide which is to contact Apple directly. They ought to be able to resolve this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: payment Date: 14/06/2026 Source: Website User: karen Text: +++ User: I made a payment from your application, I would like to know if it is a subscription or a one-time payment? +++ Support: It’s a one time payment. We hate subscriptions for apps like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro Date: 13/06/2025 Source: Website User: Cohen Schiff Text: +++ User: I recently purchased Playlisty Pro for Spotify, and I thought it included Playlisty Pro for Apple Music. I am trying to transfer playlists between me and a friend and have it update weekly, but I need over 20 songs. Is there a way to get Playlisty for Apple Music? +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do try to make this clear in our App Store descriptions. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a very good price compared to any other options, I think. Also please note: if you are a Spotify user, and your friend is an Apple Music user, it’s your friend that will need Playlisty for Apple Music, not you. You can’t install it unless you have an Apple Music subscription. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/06/2025 Source: App User: Harun Imamović (Lucille) Text: +++ User: How do i cancel ur subscription? ___________________________ Product: Playlisty for Apple Music Version: BIH 3.28(775) Idiom: phone Device: iPhone OS: iOS(19.0) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-time purchase. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: playlist transfer Date: 13/06/2025 Source: Website User: Roberto Pasotti Text: +++ User: I installed your app and paid for the pro version to be able to transfer my Spotify playlist to Apple Music, the problem is that it transfers less than 200 songs, while in the playlist to transfer I have almost 600, how can this be solved? +++ Support: As long as you didn’t get an error message from Playlisty then your songs will all be safely saved to Apple Music. Your problem is most likely that you are not yet able see them all on your device. This is very common and easy to fix - if you take a look at this page it will tell you how to fix the issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/06/2025 Source: App User: Jahnae Reid lawson Text: +++ User: i just paid for pro and it won’t work ___________________________ Product: Playlisty for Apple Music Version: GBR 3.28(775) Idiom: phone Device: iPhone OS: iOS(19.0) +++ Support: Can you be a bit more specific? Are you getting an error message? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - iOS Date: 12/06/2025 Source: App User: Jean Jacques Ngando Text: +++ User: Trying to connect my Spotify account and I’m having issues. ___________________________ Diagnostics: Spotify state: (-24051) Looks like a problem at Spotify [500]. Maybe try again later? Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.5) Error: Code: unknown +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com and make sure everything looks Ok. Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 12/06/2025 Source: App User: Robert Knepper Text: +++ User: Having trouble logging in. ___________________________ Diagnostics: Spotify state: (-24051) Looks like a problem at Spotify [500]. Maybe try again later? Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.5) Error: Code: unknown +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com and make sure everything looks Ok. Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/06/2025 Source: App User: Wony Nguyen Text: +++ User: I am trying to import playlist from my Pro account but somehow all my purchased from Itunes music are not added to the playlist. I only purchased them but the album that is saved in library is the Apple Music version. ___________________________ Product: Playlisty for Apple Music Version: VNM 3.28(775) Idiom: phone Device: iPhone OS: iOS(19.0) +++ Support: Apologies I’m a little unclear: is the playlist you are trying to import an iTunes playlist? In a file perhaps? It would be helpful to understand this a bit better. When importing, Playlisty only searches for songs in the Apple Music catalog. Apple don’t provide a way to search your iTunes purchases or local library tracks so Playlisty always uses Apple Music versions (where available). However because Apple Music tracks are better quality than iTunes purchases, for most people this is the preferred/desired behaviour. I’m not sure if that answers your question - please let me know if I can help further. +++ User: I’m importing from Spotify to Apple Music. And even though the album did show up in the importing page (the one where you can see if there is a match), when I save it (tried 3 adding modes) all the ones I previously purchased an Itunes album of don’t show up +++ Support: Got it, thanks. So are these albums not showing at all? Or are they showing as the Apple Music versions rather than the iTunes versions? They should be showing up as the Apple Music versions, as this is what most people want. +++ User: No they are not appearing on the playlist, for example, the app says that the playlist is created with 403 tracks (all the matched one), but in reality only 374 tracks appear +++ Support: Thanks. And are these just tracks in a Spotify playlist? Or albums from your Spotify liked albums section? Fyi…if Playlisty says it’s saved 403 tracks then the saved playlist definitely has 403 tracks in it. There are a few possible reasons why you might not be seeing them in your playlist though. This web page goes through the main reasons that you might not be seeing all the tracks you expect. One of the first things to check if possible is what you see when looking at https://music.apple.com/ when you use a desktop browser such as Safari or Chrome. Let me know if you still have an issue after checking that page. +++ User: Haven’t really tried to fix it but after looking through the page you sent, the Sync Library trick fixed it! Thanks so much for your help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/06/2025 Source: App User: Charlie Shaughnessy Text: +++ User: I accidentally bought this for Apple Music instead of Spotify, I just purchased the Spotify version any chance this could be refunded ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. I think they are usually pretty good about this kind of thing. Sorry about that! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/06/2025 Source: App User: franco.aldrete Text: +++ User: I was trying playlist synchronization feature but it doesn’t work for me, my apple music playlist keep just like it, I don’t know if it’s something of my configuration but the new songs are not being added. I’ve checked my settings but couldn’t find anything unusual. Could you please assist me in resolving this issue? Thank you in advance for your help. ⸻ Product: Playlisty for Apple Music Version: MEX 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: To set up synchronisation you must first create a Siri Shortcut and then set it to run on a regular schedule, maybe once a day or once a week. It’s easy to do - full details here: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Refund and opt out of playlist, please Date: 10/06/2025 Source: Website User: Jennifer Text: +++ User: I made an error, I would like to delete my account. +++ Support: Afraid you’ll need to contact Apple for a refund - they don’t give us app developers access to their payment systems. Playlisty doesn’t create accounts or share any of your data with anyone - including us - so there’s nothing to delete on our end. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: I just signed up and want to cancel Date: 08/06/2025 Source: Website User: jodi petlin Text: +++ User: I just signed up for playlisty and agreed to the terms, but it's impossible to get into my account and change some of the terms that are in the agreement. It said you could make changes after signing up. So, Im wondering if I can just delete all of this and be out of your system. I don't want my Spotify account tracked. Thank you. +++ Support: If you look at the App Privacy section in Playlisty’s App Store page you’ll see that we collect and store no data at all from our app. Security & privacy were our #1 concerns when building Playlisty so please don’t be concerned about getting hacked via Playlisty - it’s not technically possible. You can’t change the permissions that Playlisty asks for when you sign-in because Playlisty needs all the permissions it asks for and doesn’t ask for any permissions it doesn’t need. However you can easily remove all of Playlisty’s permissions by logging in to https://open.spotify.com and going to https://www.spotify.com/account/apps/. Just tap the “Remove Access” button next to Playlisty and it will no longer be able to read your playlists unless you give it access again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 07/06/2025 Source: App User: mjdyson Text: +++ User: How do I cancel my subscription? I can’t find any place to cancel on the app ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-off payment. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++ User: Thanks for the clarification! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can play list from spotify form "P4AM" but can not play when importing Date: 06/06/2025 Source: Website User: Leif Jensen-Pistorius Text: +++ User: one thing I still be in favor of in Spotify is the "Dein Mix der Woche" and the release radar. Also, I cannot import these playlists. I figure out that I can copy these items into an own list and then import this to Apple Music. BUT, this list will be shown with all information in Apple Music, but most of the songs will be skipped. But I can play the list in Apple Music not importing but just playing from your app . Why is this the fact when importing, it doesn't find songs but play in Apple Music from your app it works? Any idea? Is that a bug or a feature? +++ Support: If I understand your question, tracks will not be skipped when you import to Apple Music, as long as they exist in the Apple Music catalog. Sometimes it seems as though some tracks are missing but this is usually because Apple Music is slow to sync your playlist, not because they are skipped. You can read how to fix this here: https://www.obdura.com/faq/sync/. If I have misunderstood your question perhaps you could send me some screenshots showing the issue? +++ User: thanks for your quick answer. I still struggle a little with Apple Music and a great lokal Music Library on a Synology at Home. The point is, I wanted to import a „private“ marked playlist from Spotify to Apple Music by copy all songs in spotify into a new owned by me list. Your App did a great job and copy the new list, but I often could only play a few songs, most of the songs were skipped, also when the details in the info dialog looks great. And I could play all songs on Apple Music when starting playing in your App. After your mail I checked the same list, not working on my Mac on my iPhone and it works. So it seems to be a network/synology issue. Looks like the sync of playlist inside Apple Music is somehow broken or my settings… Sorry that I took your time and thanks again +++ Support: We do see this issue quite often on Mac’s. Usually if you fully sign-out of Apple Music and also the App Store, reboot, and then sign-in again it fixes the issue. Good luck! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: iOS Shortcut working sometimes but mostly not Date: 05/06/2025 Source: Website User: Marius Text: +++ User: I bought both apps. I can match all my playlists and the iOS automation works flawlessly from Spotify to Apple Music. The other way around its different. My shortcuts work from time to time but most of the time not. Results seem to be better with add mode than overwrite. I already deleted all playlists in spotify several times and searched all of the internet. Could it be a limitation of the spotify API? Thanks for your help. I can send screenshots if needed. +++ Support: Many thanks for getting in touch. There are likely a couple of factors here: 1. Apple enforce strict limits on how long shortcuts can run in the background. Normally 30s is all they give you before terminating your app. 2. Spotify enforce strict limits on how many queries an app can perform in a given time period. If you exceed this they throttle your app, dramatically slowing down our matching process. Typically playlists of 80+ tracks will hit this limit. Playlisty will happily continue matching when this happens but you can visibly see matching slowing down as you get close to 100 tracks. So yes you are exactly right: a limitation of the Spotify API is probably partly at fault here. One thing though: do you use the technique we describe here to extend the running time of your shortcuts? Normally if you use this Playlisty will still manage to finish your import, even if it takes much longer than 30s. If you are using this, perhaps you could share with me any error messages you are getting when importing as I’d like to look in to it further. +++ User: Thanks for the fast reply 🙏 I use the repeat trick but the error happens matching the playlist and also with playlists with less than 10 songs. I took screenshots of the error and my shortcut(s). In playlisty for apple music they work just fine. +++ Support: Thanks for that - I’ll take a look and get back to you. +++ Support: Would you be able to share a link to one of the Apple Music playlists which is giving you the error? Just want to make sure that when I try to reproduce the error I’m using a similar source. +++ User: Sure thing. https://music.apple.com/musickit/playlist/p.aJe01ARcR1JEZQ +++ Support: Unfortunately I don’t seem to have read permission for that link - I suspect the id on that link is an internal id, not a shareable one. For sharable links you need to use the actual share icon on the playlist itself, which triggers Apple Music to generate an external id. The id on the link should look something like this: https://music.apple.com/playlist/pl.u-dNorVCZGJ62 +++ User: Oh, sorry. Here the link. They playlist is visible and public. Hope it works https://music.apple.com/ch/playlist/afrobeats/pl.u-qxyl8LDTlar2DZ?l=en I tried it in my shortcut and got the same error still. Thanks for the great support. Love the dedication 🙏 +++ Support: We actually welcome this kind of issue being escalated to us. Matching playlists ought to be a simple problem but in fact it’s really not: it’s simple to do it badly, but actually extremely hard & complex to do it well. The reason Playlisty does it well (at least we think it does) is because we highly prioritise and try to get to the bottom of every single issue that users escalate to us, like this one. It gives us another opportunity to be better than other apps that do this kind of thing. Having said that I am struggling to reproduce your error! Can I check a couple of things? 1. Do you get the error when you run the shortcut manually? Or only as a timed automation? 2. Do you still get the error if you put the repeat loop in the same shortcut as the Playlisty step, rather than calling out to a second shortcut? Apple made some changes to background shortcuts fairly recently which mean that if you call out to a shortcut they will sometimes terminate the calling shortcut (I think) even if the called shortcut is still running (or maybe the other way around?). Anyway this could be causing your issue and I’d recommend not doing it this way. Hope that makes sense! +++ User: I still get the error (new shortcut screenshot) Also while running the shortcut manually and unlocked. And also with both link-versions. I think it must be be an API issue because my shortcut did complete several times during testing (never automated though). Right now it doesn't even work in add mode and no playlist with the same name on spotify. I will delete the automation and give it a few days to make sure its not an api limit. If I have news I will reach out again. Hope we will find a solution because the matching of playlisty is far better than other apps/servises imho. +++ Support: Also check you can run the sync manually using Playlisty. It might even be worth signing out of Spotify & then signing in again as that does a number of API checks under the covers. +++ User: I disabled and logged out of everything for a while to make sure it wasn't an API error and made some progress but was not able to find a permanent fix yet. My workaround: If I sync any playlist manualx in the playlisty for spotify app, my automation with 20 playlists works (tried 3 times on the same day). But I have to manually sync every time wich is not very automatic 😅 Do you have any ideas? +++ Support: thanks for the update. You mention an automation with 20 playlists - do these all happen one immediately after the other? If so have you tried putting a wait in between each one? e.g. 60 seconds. And does an automation with just one playlist fail? Also does it work any better if you turn-off both add mode & replace mode? Appreciate this is not what you want but the basic new playlist mode is the least amount of work for Playlisty so it might be useful to know if that works. +++ User: Maybe I didn't word it right: After manually updating 1 playlist in replace mode, the whole automation with 20 playlists (also replace) works perfectly. So everytime I want to sync my Playlists I sync 1 manually and rhen run the automation manually. I will update you if I find a better solution. All hints or ideas are welcome 🙏 Also: On your support website you only have faq for playlisty for apple music. I think a playlisty for spotify section or something like that would be helpful. Maybe with example screenshots of the iOS shortcuts/automation... Have a nice weekend +++ User: Edit: If I don't run a sync manually, also individual shortcuts fail. Example of a shortcut and the automation in screenshots. Your suggestion to add the check sync manually in the shortcut did not affect anything. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 04/06/2025 Source: App User: Kathryn A Mangone Text: +++ User: How do I make Spotify work with Bose Soundtouch? ___________________________ Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.5) +++ Support: You’ll need to contact Spotify for that. You’ll also need to download and install Spotify for your Mac. You can do that from here: https://www.spotify.com/uk/download/mac/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/06/2025 Source: App User: Matt Faluotico Text: +++ User: Does playlistsy support monitoring my Spotify playlist and making changes to my Apple Music playlist when I update the Spotify one? Or do I have to manually sync every time ? ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Yes it can be done automatically. To do this you need to create a Siri Shortcut (not as difficult as it sounds!) and then run it as an automation, on a schedule e.g. every Friday at 6am. Full details here: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/06/2025 Source: App User: Curtis Text: +++ User: I'm attempting to transfer some playlists from Spotify to AM. - I press 'Spotify Library' - I choose the playlist - Press 'Save to library' - Choose [+]'Add to existing playlist’ - Choose the playlist that I want to add to from the dropdown at the top - Press start However, when doing this, instead of adding to the existing playlist I selected it creates a new playlist with the same name in my AM library. I transferred one and it worked correctly (added to the playlist instead of creating a new one), but I've tried a few more and they all create a new playlist instead of adding to the existing. Am I missing something? +++ Support: Thanks for getting in touch - that’s a weird one! The only time we’ve seen something like that before was when there was a strange character in the title of the Spotify song which was confusing things on the Apple Music side (Apple were quietly removing the character, effectively changing the title). Could it be something like that? For example, if you give the existing playlist on the Apple Music side a new name, do things start working again? If so, would you mind sending me a link to the original Spotify playlist with the original name so that we can debug it? Also when you look at the details on the summary screen that Playlisty shows you after saving the playlist, are they what you expect e.g. [Spotify playlist] -> [Apple playlist]?Maybe send me a screenshot…. The only other thing that springs to mind is some kind of corrupt cache, in which case restarting Playlisty and then restarting your device might be worth a try. +++ User: Thanks for the detailed response…I think you figured it out. I had dash symbols in the playlist names so I removed the symbols in both Spotify and AM and so far on the two playlists that I tested it’s all good. I also restarted my phone, but I think it was the dash symbols that were causing the issue. I’ll run through the rest of my playlists when I have a chance and if I still have issues I’ll take some screenshots and share playlist links. Appreciate the help on this. +++ Support: Thank you for the update - I’ll do some testing and see if I can reproduce the issue with dash symbols. If we can we may be able to put a workaround into Playlisty. Please let me know if you discover anything else! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Incorrect charge Date: 02/06/2025 Source: App User: d.yurchenko24 Text: +++ User: In the app, it was stated that the Pro version cost $3.98 - however, upon purchasing, I was charged $13.98. Attaching my bank’s receipt. I’d like to receive my $10 refund. ___________________________ Product: Playlisty for Spotify Version: UKR 1.21(218) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.5) +++ Support: Playlisty Pro costs US$2.99 (or local equivalent). That charge below is nothing to do with us - you’ll need to talk to Apple or look at your purchase history in the App Store app if you want to find out where it actually came from. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 02/06/2025 Source: App User: Harshil Sharma Text: +++ User: I am writing this email as I just bought playlisty and I realised I bought it on the wrong apple ID. I have 2 apple id’s as I am a dual citizen. I bought playlisty on my US apple id that is harshilsharma479@gmail.com when I wanted playlisty on my Indian apple ID which is harrockfeller@gmail.com. I was able to login in but it was a hassle. I was wondering if it would be possible to transfer the license from my US apple ID to my primary apple music ID (IND). +++ Support: Unfortunately Apple don’t give us access to any of their payment systems so we’re not able to do anything relating to individual purchases. However if you get in touch with Apple they may be able to help. I don’t think they can transfer your purchase but perhaps they can refund you so that you can purchase on the correct Apple Id? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 01/06/2025 Source: App User: Aron Weaver Text: +++ User: I purchased Playlisty on my Mac and trying to restore the purchase on my iPhone. When I use the restore purchase button I enter my apple password and it just disappears and goes back to the restore purchase screen like nothing happened. I still have the 20 song limit warning on my home page. How do I restore so it removes the limit? ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: This is functionality that the App Store provides to Playlisty, so if you are not seeing the purchase on your iPhone then you probably have an issue with your App Store account on your iPhone (we do see this quite often). This Apple Support page is quite useful for resolving this kind of issue but normally this can be fixed by signing-out of the App Store on your phone, rebooting, and then signing back in again. Also, if you load the App Store app and then go to your “Account Settings” and scroll down to purchase history, check that you can see “Playlisty Pro” on your list of purchases. If you do not then you will need to contact Apple to find out why. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 01/06/2025 Source: App User: Helena Turcksin Text: +++ User: how do i cancel my subscription please ___________________________ Product: Playlisty for Apple Music Version: BEL 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.4) +++ Support: There’s no subscription for Playlisty - It’s a One Time Purchase. We don’t like subscriptions ourselves and don’t think they make sense for apps like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/05/2025 Source: App User: Lars Hogger Text: +++ User: Can you tell me how I can transfer my playlist from Apple Music to Spotify? I’m confused on how to use the app ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: “Playlisty for Apple Music” is for transferring playlists to Apple Music. If you want to transfer playlists to Spotify you need “Playlisty for Spotify”, which you can find here: https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775 +++ User: Oh no. I already bought Playlisty pro for Apple Music. Will my paid subscription carry over? +++ Support: Unfortunately they are different (fyi...note it’s one-time purchase, not a subscription!). But Apple are usually pretty good at refunding in this sort of situation. +++ User: Thank you. If I have the same song in more than one playlist how can I make sure there aren’t duplicates that show up in my overall library? +++ Support: Do you have the “Add Playlist Songs” and “Add Favourite Songs” settings enabled? It sounds like you do, and to be honest most people I know turn those off and only use their library for albums (and use “favourite songs" for songs). This article might be worth a read if you want to understand why: https://www.obdura.com/faq/songs-order/. If you keep these switched-on your library will fill-up with all sorts of random garbage when you add playlists and anything you do to clean it up results in songs disappearing from your playlists. If you turn these settings off (and I understand your question correctly) then your problem goes away. If you leave them on then I’m afraid I’m not aware of anything you can do to prevent duplicates between playlists appearing in your library. Unfortunately the library “songs” view is 20+ years old and was never designed with Apple Music in mind. Sorry! +++ User: Sorry I think your confused I’m going from Apple Music to Spotify. I downloaded Playlisty for Spotify now and got refunded for Playlisty for Apple Music and deleted it. +++ Support: Apologies yes I am confused! That will teach me to not over-rely on the diagnostics details at the bottom! Going the other way I hadn’t considered this to be a problem; are you copying tracks from playlists directly into your Spotify liked songs? Or are you concerned that 2 different playlists can have different versions of the same song? +++ User: I am copying playlists over as a whole from Apple Music to Spotify. I am just concerned that if I have a song in more than one playlist after this is done, it will show up as duplicates in “my library” or “my songs” in Spotify. Or is that not a feature in Spotify to see your whole library / all songs, bc I know it was in Apple Music. +++ Support: No, it’s not how Spotify works. Playlist songs stay in their playlists - they don’t get added to your "Liked Songs” unless you explicitly “like” them. +++ User: So there’s no general overview of all my songs? How can I play or shuffle all my songs on Spotify? Regardless of the playlist? +++ Support: “Like” them to that they get added to your “Liked Songs"? +++ User: And what does this mean for the maybes? Which one is Spotify and which one is Apple Music? ( I’m transferring Apple Music to Spotify) image0.png +++ Support: That’s actually a bug - good spot. The track description at the top is Apple Music and the description below (which should have a Spotify icon next to it NOT Apple Music) is the Spotify version. We’ll get a fix out for that. +++ User: Do you know when this bug will be fixed? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Screenshot Feedback from Chris Doodnath Date: 27/05/2025 Source: Other User: Chris Doodnath Text: +++ User: just a quick suggestion, and I hope it isn’t too niche, but I was wondering if it would be possible to add the total tracks number for a certain album (where there is more than one available) to the ‘Get info’ screen in Playlisty. At present, the only option is to match the song from the album with the most tracks is to get the Apple catalog ID from Apple Music on the web via a browser. If not, it’s no big deal but it would be an amazing little touch, which would save people with serious playlist OCD such as myself a lot of time. +++ Support: Great suggestion - I’m pretty sure we already have a “Total Tracks” number for each album so I think this would be east to add. Assume it will be in the next build! Thanks for the feedback. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t just transfer with out download Date: 27/05/2025 Source: Website User: Lindsay Yee Text: +++ User: I am very frustrated. I purchased this that I could transfer music. I don’t want it all downloaded onto my device on Apple. I just want an apple without downloading. It’s taking up space and ruining my phone. +++ Support: Playlisty creates all playlists in the Apple Music cloud. It does nothing at all on your Apple device and does not download anything. If music is being downloaded to your device then you’ve probably got one of your Apple Music settings wrong. This page may help: https://support.apple.com/en-gb/guide/iphone/iph0cff2d191/ios +++ User: I attached a video of the beginnings of it. Once this completed it says I can save or play. Then next thing I know it’s all downloaded in my Apple Music. What am I doing wrong ? +++ Support: Nothing is being downloaded in that video. Nothing will be download by Playlisty, whether you tap “Save” or “Play”. If you select “save” (which is the normal thing to do) Playlisty takes your Spotify tracks and creates a playlist from them in the cloud at https://music.apple.com/. Apple Music will then sync the playlist (e.g. the list of track names/identifiers) back to your device, but not the tracks themselves. This is how Apple Music works - it uses only a tiny amount of memory to do this. The tracks themselves will only download when you either play the tracks in Apple Music or long-press on a track and select “download”. The page I linked to below tells you how to control/manage your memory. This is just standard Apple Music, nothing to do with Playlisty. If you select “play” then Playlisty adds the tracks to your Music app "play queue”. The app will stream the tracks, not download them. Again, this uses only a tiny amount of memory and in this case it’s only temporary. Hope that helps. +++ User: Okay so I should reach out to Apple and ask why it’s doing that. Thanks ! +++ Support: Yes but Apple will most likely point you at that web page first so I’d make sure you’ve worked through that before calling them. How much memory is your Apple Music using up? Did you try the Manage storage space” steps? +++ User: Ah okay Thank you for that tip. It was taking up like 15 gb +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 27/05/2025 Source: App User: Sabrina T Text: +++ User: I’m missing music from my Apple Music and I’m not sure why or if it’s because I changed a setting of what’s wrong ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: What view are you looking at where you see that music is missing? This article should give you some of the common reasons on why music seems to be missing from Apple Music & tells you how to fix it: https://www.obdura.com/faq/sync/ +++ User: From my favorite songs playlist to be specific I hadn’t really done. Any transfers yet either just paid for the pro version of Playlisty on Apple Music. Then a few days later I go into. My Apple Music app and my favorites songs are mostly gone +++ Support: Ak Ok - thanks - makes a bit more sense, but it’s not technically possible for Playlisty to have anything to do with that: Apple don’t give third party apps like Playlisty a way to remove tracks, playlists or anything else. We can’t even interact with your favourites playlist in any way. You’re going to need to talk to Apple about this - it’s 100% an Apple Music issue. It sounds like a sync issue to be honest so you might be best working through that web page I sent you a link to earlier. The things on that page are likely to be what Apple recommend you do to start with. +++ User: I tried talking to them on chat and even phone call with them and they said it’s not anything to do with them …so idk +++ Support: I’m afraid only Apple can fix this. By the way if you haven’t already looked at https://music.apple.com/ (use a desktop browser) to see if your favourites are actually still there, I strongly recommend you do so. +++ User: Yeah I tried that too and they were gone … I’ve besn having issues like missing songs laggy service really weird unexplainable stuff happen to not just my music disappearing as well as Apple Music and Spotify basically jumbling up all my music and half going to one app and half on the other , idk what to do or why it’s happening and I love my music … but no one seems to be able to help at all sadly +++ Support: Apple Music is pretty flaky - especially syncing - and most of the support issues we get are to do with Apple Music, not Playlisty. However (and sorry if you’ve tried this already) many (most?) of the issues we see can be fixed by fully signing-out of AM & the App Store, rebooting and then signing-in again. If you haven’t tried it already I’d recommend it. +++ User: So log out and delete the app and redownload it ? +++ Support: No need to delete the app. Just log out, reboot, login. Then let your library sync (will take a good few minutes, longer if you have a large library). +++ User: What do u mean by reboot ? I logged out and logged back in +++ Support: Turn your device (iPhone?) completely off. Then turn it on again. +++ User: Okay I’ll try that thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/05/2025 Source: App User: Cara Gregorio Text: +++ User: I was charged for this app and cannot use it. ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Can you give me a bit more to go on? Why can’t you use it? Are you getting an error message? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 25/05/2025 Source: App User: m.k.heise Text: +++ User: habe heute Playlist für apple music gekauft. Funktioniert auf meinem iPad, jedoch nicht auf meinem mac??? ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: DEU 3.28(775) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.5) Error: Code: unknown +++ Support: To confirm my understanding: you have purchased Playlisty “Pro” but when you run the macOS version of Playlisty it’s not registering your “Pro” purchase? This is functionality that the App Store provides for Playlisty, so if you are not seeing the purchase on your Mac then you probably have an issue with your App Store account on your Mac. Normally issues like this can be fixed by signing-out of the App Store on your Mac, rebooting, and then signing back in again. Also, if you load the App Store app on your Mac and then go to your “Account Settings” and scroll down to purchase history, check that you can see “Playlisty Pro” on your list of purchases. If you do not then you will need to contact Apple to find out why. +++ User: danke für die schnelle Rückmeldung. Leider funktioniert "Playlisty pro“ auf dem Mac immer noch nicht. Wenn ich die App öffnen will erscheint folgende Meldung (siehe Bildschirmfoto) <9C57EBF3-26C0-4B9C-A44A-FE897DE3DACB.png> Ich würde mich freuen, wenn Sie mir weiterhelfen können. Gibt es evtl. auch eine deutschsprachige Version der App? +++ Support: Apologies - the app is only in English I’m afraid. Sorry! The error that you are seeing is because Apple Music on your Mac is telling Playlisty that you have not accepted your “Privacy Acknowledgement” in the Music app. Playlisty cannot work around this - we have to fix this from Apple Music. To fix this, make sure that you can play Apple Music tracks on this Mac & that you have acknowledged your Privacy Agreement with Apple (this is a pop-up window that you must accept when you start the Music app). Occasionally we see this message even though you have already accepted the acknowledgement. If this happens to you, sign-out of Apple Music (from the "Account” menu of the Music app) and the App Store (from the "Store" menu). Reboot your Mac, open the Music & App Store apps & sign back in again. This usually fixes it. Hope this helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/05/2025 Source: App User: Lilli Secomb Text: +++ User: When will you add Amazon Music?? I need the service for this and I really want to use this platform! ___________________________ Product: Playlisty for Apple Music Version: AUS 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: We are planning to do Amazon Music at some point but I’m afraid we don’t have dates yet. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/05/2025 Source: App User: Andrew Foster Text: +++ User: This is a bug report (?) and perhaps a request in one! Ideally, I’d like to pass my last 100 or 200 scrobbles to build a new playlist (the request for this new option if possible), but currently, I can only use the “all past scrobbles max 2,500” option to get something akin to this. However, I always get a failure when I try this—please see the attached screenshots. I appreciate any help you can provide. ___________________________ Product: Playlisty for Apple Music Version: GBR 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.4.1) IMG_6971.png +++ Support: Good spot - thanks for the bug report and please keep them coming! If you turn-off the “Exclude tracks with only 1 play…” switch in settings everything should work correctly. That switch obviously shouldn’t apply to scrobbles - it filters everything out! We’ll put a fix in for that. I’ll have a think about how to give you a more precise “last 100 scrobbles” function. If we apply the “Top N” cap to the scobbles query and also provide some bigger numbers in the “Top N” drop-down (e.g. 250, 500), would that work for you? By the way we’ve already fixed your other issue ("Top 100" not working) in our development environment. Would you like to join our beta test group? It means you’ll get the fixes to these issues earlier. You’ll need to download an Apple app called TestFlight - full details will be supplied if you decide to join. +++ User: Yes please, I would be happy to join the test group as I already use Testflight for another app. I think the “Top N” cap/drop-down option for past Scrobbles would work fine for me and thinking about it, 250 would personally be a good maximum. I've seen other apps (including web apps) have several “bespoke” [Last.fm](http://last.fm/) playlists they use as a base for transfers to Apple Music or Spotify playlists, such as “50 most recent favourite tracks” or “Top tracks for last 30 days/3 months” etc. I don't know how they do this as they don't show up in [Last.fm](http://last.fm/) as native options to me (possibly they create a temporary Report?). Is there a potential for Playlisty to be able to do this in the future? A lot of what I would like to listen to on Apple music is based on my previous listening history and I (try to) make a lot of use of Smart playlists except on iOS this seems impossible (compared to good old iTunes on my laptop!). I'm happy to provide more input if needed! +++ Support: You should have received TestFlight instructions - shout if any problems. The latest build contains the improvements I suggested below. Note that some TestFlight users seem to lose “Pro”. If this happens to you just go ahead and re-purchase it - you won’t be charged for TestFlight purchases. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Process pauses at 94%/98% Date: 24/05/2025 Source: Website User: Chris Jones Text: +++ User: When I go into a playlist to save it from Apple Music to Spotify, it reads the playlist but gets stuck on the “Matching” stage and says that it is at 84% or 98% but then does not finish to completion at 100%. I can back out during the matching process, but trying it again yields the same result. +++ Support: Thanks for getting in touch. It can occasionally take much longer for the last few to match so try leaving it a few minutes before backing out. This is because Spotify starts to “throttle” Playlisty, as it sometimes needs to do a lot of queries during the matching process. Usually Playlisty keeps trying and gets there in the end though. If that doesn’t work, can you share a link to your playlist with me? I can then take a look and try it myself. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 24/05/2025 Source: App User: M? Ignacia Barra Text: +++ User: Buenas noches Acabo de comprar el paquete para poder transferir playlists con canciones ilimitadas y me aparece esto Como se puede solucionar? Gracias image0.png ___________________________ Product: Playlisty for Spotify Version: CHL 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Try the following: - Go to the Playlisty “Settings” tab and scroll down to the "Apple Music" section. - Tap “Sign-out” and tap “Delete" - Tap “Sign-in” That usually fixes it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Great product! Date: 22/05/2025 Source: Website User: Emma Text: +++ User: I was struggling with shit tools like freeyourmusic or soundiiz and then I found your app and was saved! Super easy importing using .csv, clear error messages as well as ways to fix them manually, pretty great song search function and the greatest way to monetize your tool. Thank you for making this tool! +++ Support: Thank you for your feedback - it’s greatly appreciated! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 23/05/2025 Source: App User: Brian Hannan Text: +++ User: Keep coming up with errors 9804 and the Apple sever has an error of 500. Also it tells me to check to see if there is 100,000 titles in my library. I do not. The app is no longer transferring any of the playlist or cuts them off. ___________________________ Product: Playlisty for Apple Music Version: USA 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Sorry to hear that. Those 500 errors coming from Apple usually mean that Apple Music is overloaded. Unfortunately there’s nothing we can do to fix it on the Playlisty side, but usually it only happens for an hour or two. If you try again at a different time of day, does it start working again? If not can you try signing-in to the web version of Apple Music at http://music.apple.com/ (using a browser on a PC or Mac) and check you can browse your playlists Ok there without any errors? +++ User: Tried this morning and it only transfered about 39 songs out of 1100 and told me to check for duplicates on the playlist. I don’t even have these songs in my current library and playlists. I have just deleted the app on my phone. It was working great last week and now anytime of the day over the last few days it’s errors or says it can’t save the playlist. Very frustrating. +++ Support: Playlisty (uniquely) checks that your playlist is saved Ok and if you got that error it means that Playlisty tried to read back some of the playlist it just saved and didn’t get back what it was expecting. Things need to be pretty bad at Apple’s end for that to happen and there are really only a small number of reasons we know of which can cause this. I’ve just saved a 6k track playlist and had no issues so I think we can rule-out Apple’s servers. You say you’ve got less than 100k tracks in your library, so that rules out another one. A third way this can happen is a corruption issue with your Apple Music account. If you try my suggestion below (signing-in to the web version of Apple Music at http://music.apple.com/ using a browser on a PC or Mac and checking you can browse your playlists without an error) we can eliminate that as a possibility. If you do get an error, you need to escalate that specific issue with the web player to Apple for resolution. Do not mention Playlisty as it’s not relevant - you simply hit a bug in Apple Music which needs fixing. If it’s none of the above then there are a couple more things we can try: - Share a link with me to the playlist you are importing (is it a Spotify playlist?) so I can eliminate the playlist itself as a possibility - In Playlisty on your iPhone, enable “Replace Mode” in Settings -> Experimental Features (at the bottom) and terminate/restart Playlisty. Playlisty will then use an entirely different way to save your playlist going forward which may give us more information next time you try. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Transfering Artists From Spotify to Apple Music Date: 21/05/2025 Source: Website User: Micah Text: +++ User: I am looking to transfer from Spotify to Apple Music, and was wondering: Is there any way to transfer followed artists on Spotify into being favorited artists on Apple music? If there is an answer to this I'd love to know! Also if it matters, I have purchased Playlisty Pro — in case it is needed for this functionality or something. +++ Support: Thanks for getting in touch! Unfortunately Apple don’t currently give us developers the ability to “favourite” artists in the Apple Music API, so the answer is currently that there’s no way. As soon as they give us a way, we’ll start working on it. Although robust, the Apple Music API is quite limited compared to other services such as Spotify. It won’t let us “favourite” songs or upload playlist artwork either. Again, if Apple give us a way we’ll add those features to Playlisty too. +++ User: Understood, and thank you so much for the swift response. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/05/2025 Source: App User: Andrew Foster Text: +++ User: I've set my Last.FM setting to choose “Top 100” items but the search/results goes way above that, eg for my Top Tracks Last Month, I get 830 tracks. Only the top 50 setting is limited to the actual 50 items IMG_6895.jpeg IMG_6896.jpeg ___________________________ Product: Playlisty for Apple Music Version: GBR 3.28(775) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Thank you - that looks like a bug! We’ll get right on to it. +++ User: Fixed in our development environment. Would you like to join our beta test group? It means you’ll get the fixes to these issues earlier. You’ll need to download an Apple app called TestFlight - full details will be supplied if you decide to join. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: unexpected error Date: 20/05/2025 Source: Website User: Elion Chin Text: +++ User: i am trying to use playlisty as advertised. i have connected my spotify and apple music accounts. i can see the spotify playlists. i pick one, it performs the matching (only 1 out of 56 tracks not found) and when i click on "save to library" it does gets stuck on "checking saved playlist" and then gives the error message "unexpected contents found when verifying playlist. check for duplicates and missing tracks". i have no tracks imported and don't understand the issue. i tried restarting, and several times. always the same issue. please advise asap +++ Support: You don’t say which versions of Playlisty you’re using (e.g. Playlisty for Spotify or Apple Music) but that error almost always means that the service you are using is overloaded and generating too many errors to continue. This happens quite often - particularly on Apple Music. I would try repeating the process after an hour or two and get back to me if you’re still having problems and we can try a bit of debugging. Please share a link to your playlist with me if you need to get back in touch. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 20/05/2025 Source: App User: 61.billet.sectors Text: +++ User: is there a way to preserve order when transferring Apple Music favorite songs to Spotify liked songs? And also, can I automate that with Siri shortcuts so whenever I favorite a song in Apple Music, it’s added to my Spotify liked songs? ___________________________ Product: Playlisty for Spotify Version: USA 1.21(218) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Thanks for getting in touch - it’s actually an interesting question as I’m not entirely sure what drives the order that we get from Apple Music. So I guess the immediate answer to your question is “no", but rest assured that I’ll be looking in to it further and will get back to you if I find a solution! +++ User: That sounds great thanks! Accidentally wiped my liked songs on Spotify experimenting with syncing and wanted to fix it witb Apple Music. I have my fully library in order on Apple music planningto keep the free version of Spotify in sync with it to take advantage Spotifyjams and discover features. +++ Support: I’ve had a look at this and it seems that Playlisty is correctly reading your Apple Music favourites in the time order that they are favourited. However as far as I can see the “time” only goes down to a second, so if you were quickly favouriting a whole bunch of songs then some may have the same time against them and the order you get tracks with the same time back will be seemingly random. This seems particularly bad if you multi-select a bunch or tracks and then “favourite” them: Apple Music basically scrambles the order of those tracks in the favourites list if you do this. Could this explain what you are seeing? As a workaround, and if it helps with your specific issue, I know Spotify keep older versions of your playlists and may be able to restore your liked songs to how they were at a particular date if you ask them nicely! To answer your other question, if you use Playlisty’s “Add Mode” to sync your favourites to Spotify then yes you should be able automate adding new tracks using a Siri Shortcut no. problem. More details here: https://www.obdura.com/faq/siri-shortcuts/ +++ User: Ahh that makes sense I used to be a Spotify user, when switching to Apple Music I made an Apple script to keep the order for my favorites. On the Spotify side now after ruining my liked songs the transfer from Apple Music seems all over the place, with not much of an order. You said order seems to be preserved so me spacing out the favoriting in my Apple Script wouldn’t be necessary? I appreciate the Spotify suggestion, I tried that even restoring with Spotify support but no luck unfortunately. It's not a big deal since I’ve already transitioned to AM but it’d be nice ti keep them more properly in sync. +++ Support: On the Apple side (i.e. what Playlisty gets from Apple) I suspect the order of any 2 tracks would be preserved if there was more than a second between favouriting them. If it’s less than a second then the order will be random. That’s based on observation more than a definite fact but it seems to hold true for a few tests that I’ve done. In the Music app I suspect it sees things at a more granular level than a second as I’ve seen lots of instances where favourite tracks were in a different order between Playlisty and the Music app. However looking in to tracks which are out of order they all seem to have been favourited at around the same time. If you can create a “normal” playlist of your favourites in Apple Music which is in the order you want, Playlisty should retain that order when transferring over. I’d probably do that to initially populate your favourite songs in Spotify. Once things are in the right order on Spotify you should then be able to use Playlisty to update your playlist in an automation going forward and it will retain the order. Hope that makes sense! +++ User: A little late update, like you said playlisty reads the playlists in order, but writing to Spotify liked songs seems out of order. I transfered my favorited songs from apple music to a new Spotify playlist and its all in order, if I transfer it to Spotify liked somgs its out of order. Not sure though how to add a Spotify playlist to spotify liked songs in order. Selecting all and adding to liked songs in the desktop app saves them out of order. +++ Support: Thanks that’s interesting - it’s not something I can reproduce unfortunately. And Spotify gives us no opportunity to screw-up the order: we just give them the list in the order we got back from Apple Music. When looking at your Spotify liked tracks, what sort order are you applying? and does it look the same on other devices? e.g. in a PC web browser at https://open.spotify.com. Finally when browsing your Spotify liked tracks is the order “slightly” messed up or “very” messed up? When Playlisty saves your tracks it has to break them up into batches of 50, and I’m wondering whether the problem is that there are a few tracks in the first 50 which are swapped around, or whether things are really badly out of shape and (for example) the 2nd 50 are there before the 1st 50. Hope that makes sense! +++ User: Gotcha, thanks for the support. Its interesting the Spotify playlist that is sorted correctly is ordered by recently added. But the liked songs are in strange order they seem to be somewhat ordered by album when sorting by date added. Thinking the only way around it might be to make some script to manually add songs in order from the spotify playlist into spotify liked songs with some time gap between them. +++ Support: Actually this sounds like it might be a Spotify issue. A number of developers have been reporting this as an issue recently: https://community.spotify.com/t5/Spotify-for-Developers/Tracks-for-Current-User-SAVES-in-NOT-exact-sequence-as-expected/m-p/5656986#M11233 +++ User: Wow its an old issue 😅. Thats unfortunate +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Missing linked songs Date: 19/05/2025 Source: Website User: Mariana Text: +++ User: Im trying to import 2053 songs from Spotify to Apple Music all most are linked and 180 matched but when I import the playlist to Apple Music, the playlist there only has 1354 songs. +++ Support: Did Playlisty give you an error after saving? If not then the tracks will almost certainly have saved, they are probably just slow syncing back to your device. This is an Apple Music issue but if you take a look at this page it will tell you how to fix it: https://www.obdura.com/faq/sync/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/05/2025 Source: App User: mondaynotifs Text: +++ User: So I paid for the premium version, and when I checked my Spotify playlists, not even 5% of my playlists are there. Even if I search for them it doesn’t pop up. My playlists are even public and it still doesn’t show up. I just don’t understand why this is happening a bit of support would be very appreciated. ___________________________ Product: Playlisty for Apple Music Version: CAN 3.27(770) Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: Just to confirm, you’re tapping on “Spotify Library” on the “Sources" tab and you’re not seeing all of the playlists you are expecting? The only reason we’ve seen this previously is where someone has accidentally logged-in to the wrong Spotify account (it’s easily done!). As a first step I’d recommend going over to the Settings tab and tapping “sign-out” in the Spotify section. Switch to safari and go to https://www.spotify.com/ and check you are signed-out there as well. Finally go to your Spotify app and sign-out there too. Then sign-back in to Spotify again (starting with th Spotify app) and check all looks good before going back to Playlisty and tapping “Sign-in” in the Spotify section in Settings. Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/05/2025 Source: App User: tucu.pro Text: +++ User: I wanted to let you know that I can’t open the “share in iCloud” configuration button on Playlisty. It’s grayed out both on iPhone and iPad. How can I turn it on? ___________________________ Product: Playlisty for Apple Music Version: USA 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Thanks for getting in touch! There’s an issue with the current release of Playlisty which is preventing any playlist sources using Beatport or Beatsource from updating, and because these are not updating the iCloud feature is not becoming enabled. We’re in the process of releasing a new version which fixes this issue. Hopefully if you wait a day or two for the new version, all will be well. Alternatively delete any Beatport & Beatsource sources on the Playlist Sources list and restart Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/05/2025 Source: App User: Łukasz Adamczyk Text: +++ User: Will there also be an option to stream from platforms like TIDAL and YouTube Music? ___________________________ Product: Playlisty for Apple Music Version: POL 3.27(770) Idiom: landscape Device: iPad OS: iPadOS(18.5) +++ Support: YouTube is already available in Playlisty. You can sign-in from the Settings page. We are waiting for Tidal to release their new v2 API to production- as soon as that’s released we will be ready to go. Hopefully in the next month or two. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 16/05/2025 Source: App User: Tim Rogers Text: +++ User: just wanted to let you know that Beatport access isn’t working. They’ve updated the login page so that might be why… ___________________________ Product: Playlisty for Apple Music Version: AUS 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: We’ve just released a fix to this to our beta testers. If you’d not one already and you’d like to be, let me know and I’ll add you (it means downloading an Apple app called Testflight- more details if you join). Otherwise you should hopefully see the fix in the App Store version of Playlisty in a few days, assuming Apple approve the new version. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t get my playlists to load from Apple Music Date: 15/05/2025 Source: Website User: Sabrina Tarter Text: +++ User: I’m stuck basically in the source tab once I click my Apple Music icon and it never will load anything just keeps saying loading +++ Support: If you head over to the “Settings” tab and scroll down to the Apple Music section there should be s “sign-out” button. If you tap this (say “Delete” when it asks you) and then sign back in again, does that fix things? +++ User: Yes thanks so much!! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 15/05/2025 Source: App User: Aimee Rossiter Text: +++ User: i have a few playlists i maintain on spotify but i use apple music, which is why i got this app. however, every time i try updating them i get this error which gets super frustrating — i don’t want to delete and redownload a playlist every time i add a song to it. (it’s especially annoying because i assign pictures to my playlists so that has to be redone every time as well.) is there a way around this? IMG_0590.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Yes it’s easy to fix this: once a playlist is free of duplicates you’ll be able to use add mode going forward and you won’t get the message again. If you create the playlist initially using add mode and then use add mode for updates, it will stay free of duplicates and you’ll never see the message. Unfortunately until a playlist is free of duplicates then add mode can never work reliably and you’ll keep getting the message. TL;DR: use add mode for creating AND updating and you’ll never see this message. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/05/2025 Source: App User: Lanie calabria Text: +++ User: I was charged and and did not review my subscription. I would like a refund. ___________________________ Product: Playlisty for Apple Music Version: USA 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Sorry I’m not very clear what you mean: there’s no subscription for Playlisty Pro – it’s a one-off payment. If you are in doubt about a transaction please send a screenshot of your App Store purchase history showing the transaction in question. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/05/2025 Source: App User: Sabrina T Text: +++ User: I paid for this and can’t restore my premium lifetime subscription for your app ___________________________ Product: Playlisty for Apple Music Version: USA 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: Sorry to hear that! As long as you haven’t changed App Store region then your purchase ought to flow in to Playlisty automatically - it should all be handled by the App Store. Apple provide this guide to help with this type of issue: https://support.apple.com/en-us/108096 - it’s definitely worth a look. In particular, make sure you try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, I recommend trying the following: - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. But if it’s still not working after that you are best doing the last step in their guide which is to contact Apple directly. They ought to be able to resolve this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Importing Playlists Date: 10/05/2025 Source: Website User: Pamela Bracken Text: +++ User: I cannot import the Spotify daily mix playlists. I get a message saying “the curator of this playlist does not permit transfer to other services.” That info is not shared in the app store and is deceptive, making purchasers believe they can transfer ALL Spotify playlists which is not the case. Only Playlisty and Spotify user created playlists are able to be imported. I will have to continue to manually add playlists which defeats the purpose of owning your app. Is there a way to correct this? +++ Support: Sorry: I’m afraid it’s against Spotify’s terms & conditions to facilitate the copying of Spotify-curated playlists, which is why we don’t allow it. I don’t think it’s an unreasonable condition by Spotify and it’s only Spotify’s own playlists which are restricted in this way. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 09/05/2025 Source: App User: Alina Tetelea Text: +++ User: How can I change in the app the transfer. Now I want to shift playlists from Apple Music to YouTube Music. Thank you in advance! ___________________________ Product: Playlisty for Apple Music Version: DNK 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.4) +++ Support: Playlisty for Apple Music is all about transferring playlists to Apple Music. I’m afraid we don’t have a product which transfers to YouTube - sorry - but Apple already provides a way to do this. More details here: https://support.apple.com/en-gb/120030 +++ User: Thank you for your help! 😊 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/05/2025 Source: App User: Gobta Sui Text: +++ User: I have an issue where I paid for the app with an Apple ID that is different from the one that I have my Apple Music on and even though I have both account on my device when I switch my main one Playlisty doesn’t recognise my purchase. In essence I can’t use the app with Apple Music being linked to my other ID. Is there any solution ? ___________________________ Product: Playlisty for Apple Music Version: CAN 3.27(770) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: Yes - there’s a possible answer. Unfortunately there’s nothing we can do to move the purchase from one Apple ID to another as Apple doesn’t give us access to their systems for that sort of thing. But Playlisty supports Apple “Family Sharing” so if you create an a “Family Sharing” group, make both of your Id’s members of that group and enable purchase sharing between the members of the group then it should work fine. I do this myself. The only restriction I’m aware of is that all members of the group need to be in the same App Store region. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Family Date: 08/05/2025 Source: Website User: Tony Text: +++ User: I have Spotify family so my wife and children each have their own Spotify account/playlists. I transferred my playlists to Apple Music. But when I go to try and transfer my family do they each need to purchase Playlisty as well, or how does that work? +++ Support: If your family are set up to use [Apple Family Sharing](https://support.apple.com/en-us/105062) and you’ve enabled purchase sharing then Playlisty will work on their devices without you needing to re-purchase. See [here](https://www.obdura.com/faq/family-sharing/) for more details. There’s one exception to this: unfortunately if you have family members set up with “child” accounts, Apple don’t allow you to install apps which link to the child’s Apple Music account, so Playlisty won’t work for those family members. There’s a workaround [here](https://www.obdura.com/faq/child-account/). Hope that helps. +++ User: Great thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 07/05/2025 Source: App User: LYNN KEEGAN Text: +++ User: I subscribed to the $2.99 fee to get started on a few pieces of music. I’ve spent considerable time on this and I still can’t get anything to play. Please help! ___________________________ Product: Playlisty for Spotify Version: USA 1.20(213) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.4) +++ Support: A lot of people seem to download our app thinking it’s Spotify - it’s not! We’re actually just a small independent app which helps people import playlists to Spotify from other sources. Am not sure from your message below if you really want our app (Playlisty) or if you really want Spotify? If you want Spotify you need to go to https://www.spotify.com/download/other/ and download their Mac app from there (unfortunately Spotify don’t make their Mac app available on the App Store). If you go down this route it may be worth asking Apple for a refund on your Playlisty fee as you downloaded it in error. If it’s definitely Playlisty you want let me know and maybe we can do a bit more debugging. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Problems to import Playlist from Spotify Date: 07/05/2025 Source: Website User: Ricardo Morales Text: +++ User: I have an issue with several Spotify playlists. When I try to import any of them into Apple Music I receive the following message: Something went wrong! The following error occurred while reading your playlists: : Spotify did not return any tracks It happens with the half of my playlists and I have not identified any pattern that would suggest where the error is. Thank you in advance for the support +++ Support: It’s possible there was a glitch at Spotify but if this is still going on, can you share a link with me to one or two of the Spotify playlists which give you the error? I can then take a look in more detail. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 06/05/2025 Source: App User: Jake Xia Text: +++ User: Is there a way to preserve the order of which the songs were added when migrating from my Spotify saved songs to apple music? Right now they are all out of order and I can’t find anything because I rely on the sorting! Great app though otherwise! +++ Support: We actually wrote an article on this one, we get asked it so often! Take a look at this: https://www.obdura.com/faq/songs-order/ +++ User: Gotcha, thanks for the quick response :) I really appreciate it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: YouTube Music Video To Mp3 in AppleMusic Date: 06/05/2025 Source: Website User: James P. Nalley Text: +++ User: Is Playlisty able to convert or extract Mp3 music from a YouTube music video to my AppleMusic playlists? +++ Support: No - Playlisty uses the Apple Music catalog to (re)create playlists. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Syncing playlists Date: 04/05/2025 Source: Website User: Zabdiel Lopez Text: +++ User: Can i sync my spotify playlists with my apple music playlists? and can it be scheduled? thank you +++ Support: Yes, but it helps to think about what direction you want to sync and which is the “master” playlist. To sync an Apple Music playlist to Spotify you need our “Playlisty for Spotify” product. To sync a Spotify playlist to Apple Music you need our “Playlisty for Apple Music” product. Playlisty supports Siri Shortcuts so you can schedule a sync using Siri Shortcut Automations. See here for more details: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 01/05/2025 Source: App User: Richard Loesch Text: +++ User: How do I log in? I want to play Spotify through my Flat Screen TV. ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.4) +++ Support: A lot of people download our app thinking it’s Spotify - it’s not! We’re actually just a small independent app which helps people import playlists to Spotify from other sources. Am not sure if you really want our app (Playlisty) or if you really want Spotify? If you want Spotify you need to go to https://www.spotify.com/download/other/ and download their Mac app from there (unfortunately Spotify don’t make their Mac app available on the App Store). If you want Playlisty, I’m sorry but I’m not sure we can help you play Spotify through your TV - it’s not what Playlisty does. Hope that helps +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family Sharing Date: 01/05/2025 Source: Website User: Kevin Seguin Text: +++ User: I’m a little bit upset that your app listing in the App Store says that you support family sharing but, in fact, either you don’t support it or it’s not working. I would like to use family sharing on all of the accounts in my household so that I can transfer everyone’s Playlist over to Apple Music but I don’t want or think I should need to pay four dollars for each one of them individually when the app page states that it supports family sharing. +++ Support: We DO support Apple Family Sharing. Family sharing is just a switch that we set on the App Store, nothing to do with the app itself. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++ User: 3/5 ->You seem to have left us a 2-star review on the App Store so I’m just resending this in case you didn’t get it the first time around. To be 100% clear: there are no issues at all using Playlisty with family sharing: we have many thousands of users using it that way. If you are having an issue it’s an Apple App Store problem, not a Playlisty problem and the link below will resolve it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 01/05/2025 Source: App User: Dale bystrom Text: +++ User: How do I access gospel music? ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.4) +++ Support: A lot of people download our app thinking it’s Spotify (which has lots of gospel music!). We’re actually just a small independent app which helps people import playlists to Spotify from other sources. Am not sure if you really want our app (Playlisty) or if you really want Spotify? If you want Spotify you need to go to https://www.spotify.com/download/other/ and download their Mac app from there (unfortunately Spotify don’t make their Mac app available on the App Store). If you want Playlisty, I’m sorry but I’m not sure we can help you find gospel music but if you find some, we can probably help you import it to Spotify. Hope that helps +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 30/04/2025 Source: App User: Lily Rose Manuel Text: +++ User: I need to cancel my subscription for Playlisty. I no longer want my account to be associated with premium subscription. ___________________________ Product: Playlisty for Apple Music Version: AUS 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.5) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-off payment. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. We don’t have accounts either. +++ User: Oh amazing thanks for the prompt reply! Have an awesome day! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/04/2025 Source: App User: Markus S. Text: +++ User: Könnt ihr eine Funktion veröffentlichen, damit Playlisten automatisch aktuell gehalten werden, sobald sich da etwas ändert? ___________________________ Product: Playlisty for Apple Music Version: DEU 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: You can already do this using Shortcuts & Automations. See here for more details: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: refund Date: 24/04/2025 Source: Website User: kevin warner Text: +++ User: I downloaded this app as i am new to mac os ad couldn't find spotify app the at the time. I did just find it and do not need this one. Could i please have arefund for the $2.99 charge? +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. They are usually pretty helpful in these situations. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Some playlists now showing Date: 27/04/2025 Source: Other User: vincent gill Text: +++ User: hoping you can help out: I've saved a shared playlist in my YouTube Music account that was shared by a friend. I already had Playlisty open and logged into my YouTube Music account when I saved the new playlist. Playlisty does show the other saved playlists in my library, just not the newly created one, so I quit Playlisty then reopened as I don't see a 'refresh list' button or similar, which would make things much easier. However, after several quit/restarts, the new playlist is still not showing. Thanks for any pointers :) +++ Support: You can actually refresh all playlists from the “Playlist Sources” tab - either by pulling-down on the list or by tapping the refresh button top-left of the screen. Unfortunately shared playlists don’t appear in the playlist browser view in Playlisty because YouTube don’t make them available that way (not sure why!). However they are easy to import with Playlisty: simply copy a link to the playlist and paste it in to the Playlisty Scratchpad, and then hit next. It should then work like any other playlist. +++ User: you're amazing - that was super fast, and solved everything for me! Thanks Andy, much appreciated :) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/04/2025 Source: App User: Carsten Schwab Text: +++ User: Is it possible to import playlists from Amazon Music into Apple Music, with Playlisty. ___________________________ Product: Playlisty for Apple Music Version: DEU 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.4.1) +++ Support: I’m afraid Playlisty doesn’t currently support Amazon Music. It’s something we’re considering adding but if we do decide to do it, it’ll be quite a while before you see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/04/2025 Source: App User: Antonio Sirna Text: +++ User: I have not been able to save a playlist from Spotify to Apple Music as I keep getting the same error shown in the attached screenshot. image0.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Sorry to hear that - it’s not an error we’ve seen before, other than when Apple is having issues at their end. Do you have access to a Mac or PC? I think the next step for you will be to log in to Apple Music in a web browser at https://music.apple.com/ and check that you can browse your library Ok that way, not in the app. If that looks Ok, can you try saving a different playlist in Playlisty to see if that makes a difference? +++ User: thanks for the quick response. I'm not sure what's going on, but I've been trying also with songshift and freeyourmusic apps today, which can can transfer both directions. transfers from apple to spotify work fine, but none of them, including playlisty will correctly transfer from spotify to apple. songshift and freeyourmusic transfer the playlist with no songs in them, and playlisty cannot move past the mentioned server era. I have unintalled and reinstalled Apple Music, playlisty and everything else rebooted, logged out, synced apple music, and nothing seems to change. i'm stumped. If there is anything else you think i might try, please let me know. +++ Support: So the reason I asked you to try signing-in to Apple Music in a browser is that very occasionally we’ve seen clients who get “Gateway 5xx” errors when they try certain operations (which is what’s happening to you, although we haven’t seen that exact error number before) and it’s down to something weird on their account, not just that Apple Music is too busy. If you log in to https://music.apple.com/ and you get ANY errors when you go in to certain views then: You may have that issue If you do then you have a solid issue that you can call Apple Support about and they will be obliged to fix it, as it’s then a straightforward Apple Music issue (don’t mention, Playlisty, SongShift etc) I should stress that we’ve only seen a handful of users that have this issue (and we have MANY users) but as far as I know Apple Managed to “fix” their accounts such that the error went away. So I strongly advise you to find a PC or Mac and give it a try. +++ User: I just logged in on the web and clicked on all the views and there were no errors at all. +++ Support: That’s a shame - it’s the only reason I can think of for the error you are seeing. Please note that the error is coming from Apple’s servers so it’s not likely that anything you do on your iPhone will fix this. Having said that the last thing I can think of to try is saving a playlist with Playlisty’s “Replace Mode” switched on. It’s a setting in the “Experimental Features” section of settings and it will use a different way to save your playlists. There’s a small chance it might work-around your issue so might be worth a try. If that doesn’t work I’m afraid I’m out of ideas. Sorry! +++ User: I really appreciate your help. Not sure that I will get it figured out. I did the Replace mode, and now the behaviour is the same as with songshift and freeyourmusic - it creates the new playlist, but the playlist is empty. +++ User: I think i may have figured out the problem. I had over 100,000 songs in my apple music library, which is apparently the limit. There was a setting ticked that was automatically adding every song to library when adding songs to playlists and favorites. Once I deleted a few thousand songs from my library, all 3 apps successfully did transfers. Hopefully I am good to go now and will start deleting lots from my apple library so that i can transfer playlists! Thanks again for all your help - I really appreciated it. Maybe this episode will help you in the future if someone else has a similiar problem! +++ Support: Ah that’s very interesting, thanks. We’ve seen that problem a few times in the past but not with that error message. Be aware that any tracks you delete from your library will also disappear from any playlists that contain them. Most Apple Music users I know turn-off the settings to automatically add playlist and favourite tracks to the library. Personally I only use the library for albums. +++ User: I am primarily a Spotify user but am trying to use Apple Music a little more lately. Obviously their system is a bit different. I did turn off those settings now and mostly deleted my library and playlist except for songs I had directly uploaded because Apple did not have them. I will probably just stick to using favorites instead of adding to library. my main goal is to gradually migrate some of my better playlists from Spotify over to Apple. I have thousands of playlists on Spotify so that's kind of a mess too. I'm pretty locked into Spotify ecosystem and features, but there are also plenty of things I like about Apple Music. thanks again for your help. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: YouTube music Date: 19/04/2025 Source: Website User: Cole Text: +++ User: Are there any plans to offer a transfer to YouTube music app? +++ Support: I’m afraid not. Apple now offer [their own transfer service to YouTube](https://support.apple.com/en-gb/120030), which means the market for such an app would be quite small. Sorry! +++ User: Thanks for the quick reply! I meant more for Spotify (or other providers) to YouTube music but I get what you mean. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/04/2025 Source: App User: Malia Knapp Text: +++ User: Please tell me how to cancel this subscription. I thought it was a one time fee. I no longer want this service!!!! ___________________________ Product: Playlisty for Apple Music Version: CAN 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: It IS a one-time fee. There’s no subscription for Playlisty Pro. There’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 18/04/2025 Source: App User: Giovanni Santos Text: +++ User: So I have a particular way I’m trying to save my YouTube music playlist over to Spotify.. I made a new playlist, when all the songs starting from most recently added on top. I’m trying to maintain the order, but when I convert it over to Spotify, it groups up all the same artists together. Is it possible to import my playlist from YouTube music to Spotify and having it be sorted by recently added? ___________________________ ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Playlisty takes the order of the underlying playlist on YouTube and will exactly replicate that on Spotify. The “Date added” field on YouTube can’t be copied over to Spotify for technical reasons, unfortunately. If you are seeing things grouped by artist, that suggests you’re sorting by artist when you view the playlist on Spotify. If you sort by “Custom order” on Spotify you should see things as they were on YouTube. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pro across apps Date: 18/04/2025 Source: Website User: Soren Brennan Text: +++ User: This seems like a far stretch to be honest, but would it be possible if customers buying pro on one app have it unlocked for both? for example, i have recently bought pro on Playlisty for Apple, and now own it for Spotify, but no pro. +++ Support: I’m afraid we do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total though. That’s still a good price compared to any other options, no? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify library issue Date: 16/04/2025 Source: Website User: Anndrew Text: +++ User: Last time I used Playlisty, spotify worked as expected. Today when I opened Playlisty, my spotify library shows "no playlists found". I tried signing out and signing back in and get the same result. Any help resolving this issue with Spotify not finding any playlists would be greatly appreciated! Please let me know if you'd like any more information. +++ Support: It looks like there’s a problem at Spotify at the moment? If you sign-in to https://open.spotify.com/ you’ll probably see an error. Once Spotify is up and running again you’ll almost certainly find that Playlisty works too. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify / Doesn't work Date: 16/04/2025 Source: Website User: Shannon Morgan Text: +++ User: My Spotify library on the app shows no playlists found when I have a ton. I reset it twice and it’s still not working. I paid for pro and I really need this to work. Any assistance is appreciated thank you. +++ Support: When you log in to Spotify at https://open.spotify.com/ using a web browser (not the app) using the same details, can you see your playlists that way? Also can you confirm if you are using an iPhone or Mac? +++ User: Sorry it turns out Spotify was down for several hours and I wasn’t aware of it. It worked perfectly fine now. Thank you. +++ Support: Thanks yes I’ve just been hearing about it. Glad everything is working for you now! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Duplicates Date: 09/04/2025 Source: Other User: Lawrence Kwan Text: +++ User: Got some strange errors yesterday when I tried to "Add to existing playlist" from https://open.spotify.com/playlist/5jAKhCiJDkjof85A86woOf?si=c38e8393487f49b9&pt=ddc2fdc66c97f4c373b4a50651d598e5 to https://music.apple.com/ca/playlist/k-pop-new-releases/pl.u-e98llGmfWg9RWZ I noticed the fetching part was restarting a few times. Sync Summary said one error and no playlists were successfully synchronized. However, it ended up adding 400+ duplicates tracks, some of them with two duplicates (total 3 tracks on the playlist). I have deleted some of the duplicates, but I still have plenty left to delete. Not sure it is a one time glitch. +++ Support: Good to hear from you. I’m good thanks - how are you? Wow - yes that’s a lot of duplicates - not good! I’ll have a play with those playlists tomorrow to see if I can reproduce but I’m 99.9% certain that Apple Music was having an “issue" if you saw that message, especially as you saw Playlisty “restarting” several times. About 12 months ago we re-wrote Playlisty’s logic for saving playlists using some very complex & sophisticated logic and it shields you from all sorts of Apple issues that used to happen. It’s been rock-solid since then: we hardly ever get saving issues reported now. But there’s a point (which we’ve only seen once or twice) where things get so bad that it’s pretty much unfixable and I think that’s what happened to you here, unfortunately. I’ll let you know if I find anything though. Many thanks for reporting & please let me know if you see it again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify - Spotify as a source no additional archive option Date: 11/04/2025 Source: App User: Christian Text: +++ User: I have just purchased your awesome App for Spotify, I have enabled Spotify as a source and I am trying to get the Archive feature to work as described in the description: "When you hit 'Save' you'll also be given an addition option to archive the selected playlist(s) to a file wich you'll then be able to import using the Playlisty 'Files' tab." I am confused, because I do not have any additional option nor can I find another way to Export a playlist as a File. Background: I want to export a playlist as file in Account A and then switch the login to another spotify account and use this file as import ;-) I really love to get help on this issue +++ Support: You are right! That option is missing from "Playlisty for Spotify" and only exists on “Playlisty for Apple Music”. The reason for that is that Spotify already provides a pretty good backup feature and we assumed people would want to use that in preference to anything we provide. Apple Music has no such feature, which is why we added this functionality to our product. To switch a playlist from one account to another in the way you describe, the easy way is to simply share it from Account A and then read it directly from Account B. Having said all that, I don’t think it would be a big deal to add the option to “Playlisty for Spotify” if you think there’s a use-case for it that’s not covered by the “share” option above? +++ User: I did this way of migration at the end - I was looking for an easy way I can do completly and easy on the smartphone and was irritatet because of the helptext in the settings. But thank you for your response ;-) +++ Support: Glad you succeeded in the end! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 14/04/2025 Source: App User: jfs Text: +++ User: Just bought your app which looks great for getting my playlists out of Spotify. When I transfer the playlist I’m usually getting a lot of ’This song has the exact same record company identifier’ - the blue icon with the chain. I see that if I just go ahead and import it gets a song so I don’t need to find other versions, but what is the difference between that and the green tick result? I couldn’t see an answer on your support page - apologies if I’ve missed it. Loving the app so far! +++ Support: Glad you like the app! At the top of a matched playlist there’s a filter row, where you get the buttons to filter by icon/colour. To the left of those buttons there’s a ? icon and if you tap that you’ll get a summary of what they all mean. In summary: - Blue icon with chain means “linked”. Basically Playlisty found a track or album with the same ISRC or UPC code, as assigned by the record label. If it’s shown as linked then it’s the same underlying recording and there’s almost no chance of a mis-match. - Green means that there wasn’t an ISRC or UPC match but all of the important text fields match so it’s extremely likely to be the same recording. Note that certain common but meaningless terms get excluded when text matching, to improve match performance. Hope that makes sense! +++ User: That’s brilliant. Thank you for the explanation. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can't get matches on albums even when 'use album details' turned on Date: 14/04/2025 Source: Website User: Ben Drago Text: +++ User: I'm trying to sync this public playlist and a number of tracks are not matching the albums and are being matched to compilations instead. https://open.spotify.com/playlist/6eJrOYiOwcONrMJDc6QKel In settings I have "Use album details when matching" turned on, Prefer Albums turned on, and Deep Search turned on. The first album "The Queen is Dead" by the Smiths is in Apple Music, and is a High-Res Lossless file. +++ Support: First of all, many thanks for the link. There are some interesting mismatches in there and it’s incredibly helpful when people send us examples of where matching isn’t working as hoped. Unfortunately most of those “compilation” matches are because the Spotify album is a remastered version which is NOT in fact available on Apple Music, despite appearances. When this happens Playlisty must stop trying to match on album and has to match purely on track instead. Examples: "The Smiths - The Queen is Dead - 2011 Remaster” & “Blur - Parklife - 2012 Remaster” - these remix albums don’t exist on AM. However you’ll notice that almost all of the tracks you are seeing matched against compilations have the blue “link” icon against them. This means that Playlisty was able to find the exact track (as identified by the record label ISRC code) - it just happens that the match was on a compilation, not the artist’s album. Playlisty hates compilations and will try and find an alternative, but none of the alternatives are similar enough (they have different ISRC codes, they are on different albums and often have slightly different titles e.g. with remix in them). So it leaves you with the only option which it knows is the same underlying recording, even though it’s a compilation. Hope that makes sense! Having said all that there are some poor matches in there which I think we can improve on. In particular “the Smashing Pumpkins - Zero” and a few others, where I would have expected a better match. We’ll look in to those and potentially put a patch out if we can identify a root cause. Thanks again for the link. +++ User: Thanks for the response! I'm really impressed with how good the Playlisty app is, and y'all also have great support too. I'm a big fan of Blur, and I know the Apple Music version of Parklife is the 2012 Remaster. I'm assuming that because it's an Apple Digital Master, they don't label it the 2012 Remaster because it's not exactly the same as what you'd get if you bought the 2012 release on CD. The Apple Digital Master is the better version, as it fixes the loudness issues of the 2012 Remaster. Blur - Parklife (2012 versions) https://open.spotify.com/album/0YS25Dr3hMtMFlVTfuvzl4 https://music.apple.com/us/album/parklife/699665183 The Smith's album "The Queen is Dead" seems to be the same. The Apple Music version comes from the 2011 remaster but is an Apple Digital Master, and listening to it compared to the one Playlisty matched the Apple Digital Master is clearly better. In my experience the Apple Digital Master is always the 'best' version available, and I would prefer that version in all cases. The FAQ here says that setting Album Details to 'No' and matching to 'prefer Dolby Atmos/Hi Res' will favor Apple Digital Master tracks, but I'm not seeing that in search results. https://www.obdura.com/faq/matching/ Looking at the Apple Music API, there is an isAppleDigitalMaster property so it should be available. It's separate from the AudioVariant that Playlisty already processes (dolbyAtmos, highResolutionLossless, lossless, etc). +++ Support: Glad you like Playlisty! We do actually weight Apple Digital Master (ADM) tracks higher regardless of your settings. It’s just that for Hi-Res & Atmos we give this setting even more weight than we do for Single or Album matching. To give some more background, the way Playlisty matches tracks is that it has a complex set of match rules which drive the process and these rules are applied in a strict order. When you change settings it changes both the order in which rules get applied and whether a rule applies at all. The problem you are seeing below is that Playlisty never gets to the Apple Digital Master rule because the ADM tracks are failing another rule which is higher priority. The higher-priority rule it’s failing on is that Playlisty can’t be sure the ADM tracks are actually the same track. Specifically they don’t have the same ISRC codes as the Spotify versions of those tracks which usually means they are fundamentally different recordings. If there were ADM and non-ADM versions of those tracks with the same ISRC code, Playlisty would choose the ADM one and you’d see the match settings making a difference. It’s actually even more complex than that (e.g. there are certain circumstances where Playlisty will decide to match, even if ISRCs aren’t the same) but hopefully you get the idea: the match settings you can control work when all other things are equal, but unfortunately in this case they aren’t. This does seem to be a particular issue with ADM tracks I’m afraid: Spotify’s tracks usually have different ISRCs & titles for these and there’s no way that Playlisty can tell with confidence that they are the same track. If we relax those rules we’d likely start matching a cappella and instrumental versions of the tracks instead (which would be even worse!). Hope that makes some kind of sense - unfortunately it’s quite hard to explain as it’s a very complex area. +++ User: I don't have experience with ISRCs so apologies in advance if I'm missing something obvious. Here's a Spotify playlist with one song - The Smiths "The Queen Is Dead" https://open.spotify.com/playlist/6ndKaoGa5f4k5OkxV4yod4 When I get the track info from Spotify and look up the ISRC on MusicFetch it returns GBCRL1100046. https://open.spotify.com/track/03ZwNF6FTvazNuOXNQf8k8?si=0a50defe209a498a Playlisty matches on this track which only has a lossless version on AM. MusicFetch also returns GBCRL1100046 for this link. https://music.apple.com/us/album/the-queen-is-dead/1581592262?i=1581593046 CleanShot 2025-04-14 at 11.33.19@2x.png If I open the Deep Search tab the preferred version - ADM, High res lossless - shows up in the fourth result. It also returns GBCRL1100046 from Musicfetch. https://music.apple.com/us/album/the-queen-is-dead/800092985?i=800102910 If the ISRC is the same the expected behavior would be to prefer the better quality one - in this case the ADM, high res over the lossless. For the tracks I sampled Deep Search seemed to always find the ADM versions. Sometimes there are multiple results with the same album art, so if there was an icon that showed ADM versions in the Deep Search similar to the link, green check, etc icons already used, it would make it obvious which one to choose when manually matching. +++ Support: If you select then right-click on a track in the horizontal list in Playlisty and choose “Get Info” from the menu you can see some of the details of that specific track from the Apple Music catalog, including ISRC. You can see the ADM flag on there too, which should help you pick the right version. The first 3 tracks have ISRC GBCRL1100046 The 4th is GBCRL1300314 The track name is different too: "The Queen Is Dead - 2011 Remaster” vs. “The Queen Is Dead”. Track duration is different too. Unfortunately there’s really no robust way for Playlisty know it’s the same track. +++ User: The right-click menu is very helpful. Out of curiosity I looked up some of the ISRC data for the tracks that don't match, and a lot of the ADM aren't registered with IFPI/SoundExchange. I assume they generate new ones for the ADM versions, but the labels don't always register them. Being able to see the ADM tracks from the right-click menu does provide a way to get to the preferred tracks, though it's a bit clunky. I'll wrap this up with a feature request then: As a user that prefers high quality versions of songs, I want to be able to efficiently identify and select tracks that are ADM/high res/lossless when using Deep Search to match tracks. - My preference would be that Deep Search follows my preferences for track quality, and sorts the results so the higher quality tracks are first, even if they are not an exact IRSC match. - Currently Deep Search shows ISRC matches first, so for songs like "Girls & Boys" by Blur I have to scroll past 125 compilation versions before getting to the ADM track. Thanks again for all your help +++ Support: Playlisty doesn’t show ISRC matches first - it shows the “best” matches first. It just so happens that ISRC matches are often the best. If you paste a link to [this playlist](https://open.spotify.com/playlist/16I3Nf9Lq58rCQJb7bAuBR) into Playlisty Scratchpad you should see examples of ISRC matches ranking lower than “green” matches (use album matching = off, prefer singles, deep search = on). “Best” takes your match preferences in to account. I think what you are effectively asking for is for Playlisty to sort poorly-matched ADM tracks higher than other strongly matched tracks. Unfortunately I can guarantee that this won't give you the results you want: Playlisty’s choice of match is always the highest-ranking track in the sort (i.e. the track on the furthest left) so if we change the sort in-line with your proposal your playlists will fill up with a cappella, instrumental and live tracks. I’ll have a thought about how we can improve track selection though. Perhaps if we give an option in Settings to select a single “badge” that can be shown on the alternative track selections? Badges might be ADM, Hi-Res, Atmos etc. That would make it easier to see your favoured tracks at a glance without going into "Get Info". Would that work? +++ User: I’ve noticed that the tracks I find to be poor matches are primarily from albums that have been remastered in the last 10-15 years. Many of these albums have an Apple Digital Master (ADM) version, which has a different catalog number than the remastered versions available on CD or Spotify. For example, the following two songs are from albums that also have ADM versions on Apple Music, but Playlisty is matching them with lower-resolution versions from different albums: • [Spotify Playlist](https://open.spotify.com/playlist/7EBE2wbFbNgm5rWNv7Qp6y) • [Apple Music Playlist](https://music.apple.com/us/playlist/playlisty-share/pl.u-y0P3TDDjoy) It appears that Spotify is more likely to include the version in the song title, while Apple Music includes it in the album title: Spotify: • Title: When Doves Cry - 2015 Paisley Park Remaster • Album: Purple Rain (Deluxe Expanded Edition) Apple Music: • Title: When Doves Cry • Album: Purple Rain (Deluxe Expanded Edition) [2015 Paisley Park Remaster] This discrepancy complicates the Deep Search results, as the remasters share the same title as the original releases. Adding icons for ADM, Atmos, or High Res versions would be beneficial. However, for songs like "Girls and Boys" by Blur, which appears on nearly every '90s Hits' compilation, users may need to scroll through multiple screens since the preferred matches don’t appear on the first page of results. I initially assumed that most 'title - artist' pairs would only have 1-2 ADM or Atmos versions. This could help narrow down to the definitive versions and avoid incorrect matches with instrumental or a cappella versions, which are less likely to have ADM versions. While this approach may not be perfect, I believe it would improve matching accuracy in cases where recent remasters differ from their catalog counterparts due to the ADM version. Thank you for considering these suggestions. +++ Support: You’ve put your finger on the issue: that discrepancy between Spotify & AM about where they place the “remastered” text accounts for a big proportion of the issues you’re seeing. Based on your feedback we’ve actually just released a new build of Playlisty to our beta test community, with the following 2 changes: More relaxed handling of “remastered” content so that remastered tracks & albums will more easily match with original tracks when going between platforms. In practice this means that ADM tracks are more likely to get promoted to the “top” position. There are now badges on tracks for ADM + one of HD or Atmos (depending on what match priority is selected) The first change could have consequences but it’s passed our regression tests so hopefully it hasn’t broken anything too major. Let me know if you’d like me to add you to our TestFlight group to try it out. +++ User: That sounds great! Please send the Testfilght invite to [bdrago@mac.com](mailto:bdrago@mac.com). I'd love to test it out. +++ Support: Invites for both types of Playlisty should be with you now. Note that TestFlight uses a different App Store which won’t automatically know about “Pro” purchase(s). You may be asked if you want to migrate your existing “Pro” purchase over but if it doesn’t don’t worry: just go ahead and “purchase” Pro again. You won’t be charged for any purchases made against the TestFlight App Store. +++ User: I wanted to confirm before I submitted feedback that there is not a new setting for handling remastered tracks. I've tried using these two configuration from the Matching FAQ but not seeing any differences: "Priority: “I want my Apple Music Playlist to be EXACTLY the same as my Spotify playlist” Use Album Details: Yes - Prefer Singles "Priority: “I want the best possible audio quality on Apple Music” Use Album Details: No - Prefer Atmos/Hi Res" I did click the "Clear all manual track mappings" as well. +++ Support: Can I just check you can see the new badges Ok? In terms of settings, try “Prefer albums” instead of singles. Also make sure that deep search is enabled. On the original albums playlist you sent I definitely see better results with this build (not perfect - but better). We’ll be pushing out an updated build later with some further marginal improvements. +++ User: Confirm that I can see the new badges. Tried it with "Prefer Albums" and still seeing these matches: CleanShot 2025-04-22 at 12.52.36.png Out of curiosity I put in the playlist as text and got the what I was expecting. CleanShot 2025-04-22 at 12.54.21.png CleanShot 2025-04-22 at 12.54.53.png +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music Question Date: 11/04/2025 Source: Other User: Jean D'eau Text: +++ User: would I be able to use the Playlisty iOS app to transfer my playlists in the Amazon Music service into my Apple Music account? Thanks. 🙏😊 +++ Support: I’m afraid we don’t currently support Amazon Music. It’s something we’re considering but if we do it, it won’t be available any time soon. +++ User: Thanks for your reply. That’s too bad, as Playlisty seems to have the best CX of its particular niche in the App Store. I guess I’ll attempt to use SongShift in the meantime. If you have a wait list for people who’d like to know when Playlisty supports Amazon Music, please add my email address to it. Thanks. Good luck and continued success. +++ Support: Will do! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 12/04/2025 Source: App User: Franklin Bertellotti Text: +++ User: I recently purchased Playlisty Pro for Apple Music, but would also like to edit playlists on spotify. Is there a way to get the Pro added to the Playlisty for Spotify app? Ideally I would want to avoid purchasing the Pro a second time. ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do try to make this clear in our App Store descriptions. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 11/04/2025 Source: App User: Lobo Mechanical HVAC Text: +++ User: How do i transfer music to my Mac ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: Are you trying to install Spotify? We are not Spotify. You can’t download Spotify from the app store - you need to download it from https://www.spotify.com/us/download/other/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 11/04/2025 Source: App User: shehatezvibez Text: +++ User: I Would Like Too Know If I Can Get A Refund ___________________________ Product: Playlisty for Apple Music Version: USA 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. Are you having a problem with Playlisty? Is there anything we can help you with? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Keyboard going away Date: 10/04/2025 Source: Website User: Charlie Text: +++ User: i am attempting to do a playlist swap from spotify to apple and when i attempt to log into my spotify account, the keyboard goes away each time. +++ Support: Sorry to hear that - it’s not an issue we’ve seen before. Can you try the following: 1. Terminate Playlisty 2. Close Safari (or your default browser) altogether and then re-open it. 3. Sign-in to Spotify in your Safari at [https://](https://open.spotify.com/)www.spotify.com and make sure everything looks as you would expect e.g. that you are signed-in to the account you expected. Stay signed-in. 4. Open Playlisty again, and hit the usual “Link …” button. But DON’T sign-in at this point – just close the sign-in window. 5. You’ll get the usual error message here from Playlisty. Just hit the “Go back” button. 6. Hit the “Link …” button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The above steps fix most Spotify sign-in issues, but please get back to me if they still don’t work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Feature Request Date: 10/04/2025 Source: Website User: David Collier Text: +++ User: To Developers: If you could devote more space to the playlist metadata, allow for reviews/rankings of the playlists across playlists/sources within your own app, would love to see it, as well as curator creator name, original source. “Top Ranked Walking Playlist” “Workout” etc…or just have 1 ranking system and enable tags for “workout” “Walking” “Chill” etc Curation is an art and you’ve taken steps to treat the playlist and curator like a piece of music. Wish I had more fully formed thoughts for you...but when I saw ability to search across other sources, I immediately wanted to see "What is top ranked workout playlist" regardless of source. Not sure if it could be done but would be worth it. +++ Support: Thank you for such thoughtful feedback. Much as we’d like to develop Playlisty along the lines you suggest, currently I don’t think it would be technically possible. Unfortunately we are very much reliant on the underlying services ([last.fm](http://last.fm/), [setlist.fm](http://setlist.fm/), Soundcloud, Beatport, YouTube etc) for all of the metadata we expose and most of those services don’t expose reviews or ranking data to us. Curator & genre are really the only fields that are commonly (but not universally) exposed. I suppose we could potentially enable it by allowing users to apply their own rankings & reviews just within Playlisty, but that would require us to start supporting our own user accounts & databases which is something we are keen to avoid: for reasons of privacy everything in Playlisty happens on your device; no data is shared with us and we’re keen to keep it that way. Hope that makes sense - and please keep the ideas coming! +++ User: Cool, understand, makes a lot of sense. Love to see indy developers doing quality work. I left a good review. +++ Support: Thank you - it means a lot! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: iOS App License (Playlisty for Apple Music) Date: 08/04/2025 Source: Website User: Kevin Text: +++ User: If purchased on iOS, can the license be share with iCloud/iOS family members or is the license only good for one account? +++ Support: Yes, family sharing is enabled for Playlisty Pro; you can check this for any app by looking at its App Store page. There’s nothing the app itself needs to do to support this, it’s just a switch that we set when we upload the app. If it doesn’t immediately work for you (and it can be a bit hit and miss, I believe) then it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Delete my account please Date: 08/04/2025 Source: Website User: Anona Michelle Text: +++ User: Please delete and close my account. +++ Support: Playlisty does not have accounts or subscriptions. We get no data at all from you - it all stays on your device. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/04/2025 Source: App User: Jonathan Tapia Text: +++ User: I accidentally bought the pro version for Apple Music, thinking it would work for both AM and Spotify. Realizing that you had a Spotify-specific app, I weren’t ahead and purchased the pro version for spotufy. Is there any way I can get the Apple Music Pro version of Playlisty refunded?___________________________ Product: Playlisty for Apple Music Version: USA 3.26(761) Idiom: phone Device: iPhone OS: iOS(18.4) +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. They are usually pretty good abut this sort of thing. Sorry about that! +++ User: Ok, thank you for your help. Also, Playlisty is really good compared to the other apps ! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 05/04/2025 Source: App User: Andre Borie Text: +++ User: This happens when trying to use the app with a lapsed Apple Music subscription (I let it expire and was going to migrate my playlists to Spotify). Not sure if it's just an edge case you haven't thought about, or if it's an Apple limitation (maybe you are not able to even just access playlist/library data without requesting playback), but thought I'd let you know. Either way, I'm gonna resubscribe for a month just to get this working and export my playlists. Thanks for the great app. (also, the diagnostic message below recognizes my Mac as iPadOS... an artifact of Catalyst?) Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: BGR 3.26(761) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) Error: (-33113) (musicKitTokenError) userTokenRequestFailed: Failed to request user token. Your account might not have an active Apple Music subscription. You can begin a free trial for Apple Music in the Music app. +++ Support: Thanks for getting in touch. > an artifact of Catalyst? Yes exactly - that’s how Catalyst reports itself on your machine. > Not sure if it's just an edge case you haven't thought about, or if it's an Apple limitation Unfortunately it’s an Apple Music limitation. AM playlists are actually stored in the cloud ([music.apple.com](http://music.apple.com/)) and that’s where Playlisty reads them from, but if your subscription has lapsed then Apple Music won’t give Playlisty a token to read from your cloud account. That’s the error you’re seeing. Ironically if you had an old-style pure iTunes library then Playlisty would have given you options, but in your situation the only option you have (other than resubscribing) is to request a data dump from Apple and use Playlisty to import from it (more details on requesting a dump here: https://www.obdura.com/faq/apple-music-loved-tracks/). If you’re technical (sounds like you might be?) you might be able to use the python script [here](https://github.com/playlisty/am_restore) to retrieve them (or at least parts of it). We’ve never had a chance to verify whether the script actually works though, so you may need to put some work in! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 03/04/2025 Source: App User: Steven Rivers Text: +++ User: I just have a quick question. Is each purchase of Playlisty separate? For example, if I pay for Playlisty Pro for Apple Music, does the purchase get me access to Playlisty Pro for Spotify? Asking because I’m trying to restore a purchase on the latter and it’s not working. ___________________________ Product: Playlisty for Spotify Version: USA 1.19(204) Idiom: phone Device: iPhone OS: iOS(18.4) +++ Support: No, I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify account needed? Date: 02/04/2025 Source: Website User: Bailey Text: +++ User: I have an Apple Music subscription, but I don't even have a Spotify account. Is it necessary to make a spotify account in order to save spotify playlists to my apple music? I have the link to the spotify playlist, but I really don't want to make a spotify account. +++ Support: No, you don’t need a Spotify account. There’s a “Scratchpad” tab in Playlisty and if you paste your link in there Playlisty can import it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 01/04/2025 Source: App User: Yacine Derradji Text: +++ User: I recently downloaded your app and have used it to transfer music from Spotify to my Apple Music. However, I have one big concerns: The most important for me is the quality of the sound and music. When transferring music from Spotify to Apple or any other streaming platform, does the quality of the sound decreases? In Apple Music you have Dolby atmos but also Lossless and hi resolution lossless technology. If a music from Spotify without the lossless technology get transferred to Apple Music .. does that mean it won’t have lossless technology on Apple Music? Appreciate if you can reply ASAP. Thank you! ___________________________ Product: Playlisty for Spotify Version: PHL 1.18(197) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Sound quality will always increase when moving from Spotify to Apple Music, because almost all Apple Music tracks are lossless as a minimum, which is an improvement over Spotify in all cases. If you enable “Show audio quality badges on tracks” in Playlisty -> Settings you’ll be able to see the audio properties of the track which Playlisty has chosen for you. You can also set Playlisty to select even better versions of your tracks, where available. If you take a look at [this page](https://www.obdura.com/faq/matching/) it will show you how to get Playlisty to choose Hi-Resolution or Dolby Atmos versions of your tracks, where they exist. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 31/03/2025 Source: App User: Matt Toth Text: +++ User: I do not see an option for Amazon Music. I’d like to move Amazon library to Apple, is this not possible? ___________________________ Product: Playlisty for Apple Music Version: USA 3.25(754) Idiom: landscape Device: iPad OS: iPadOS(18.3.2) +++ Support: I’m afraid we don’t currently support Amazon. Sorry! +++ User: Thank you for the prompt response. Appreciate your help. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Release Matching Issue Date: 30/03/2025 Source: App User: Zach Hoon Text: +++ User: First off, thanks for a great app. I’ve tried many playlist transfer services, and yours is easily the best! That said, I’m having an issue bringing over my playlists from Spotify to Apple Music with Playlisty Pro for Apple Music. I have a couple hundred record label-based playlists in Spotify. These playlists are essentially label catalogs, collecting all of a particular label's releases available on a platform. They're anywhere from 100 to 10,000 tracks (Spotify’s playlist limit). The problem: some of these playlists have multiple instances of the same track by the same artist, put out on different releases. I would like to preserve this, but it seems Playlisty applies the same release info for all instances of a track in a playlist. If we take [my 3024 playlist](https://open.spotify.com/playlist/1vUcM5aOTupzPSAxFMlWz7?si=0e268c9b33bf4bf6) as an example, The track Natural Selection by Martyn appears in the playlist twice: once as part of the [Natural Selection single](https://open.spotify.com/album/1gz6cWXpcL9qVGx3xuItDi?si=bTVAB3oSQAatIOFIivVjIA) release, and once as part of the [Great Lengths LP](https://open.spotify.com/album/0tqBsNaufSb2DXLdabWM47?si=AQX2dpxCTi2pvob5nB8z8w) release. Using the "I want my Apple Music Playlist to be EXACTLY the same as my Spotify playlist” settings listed on [your support page](https://www.obdura.com/playlisty/support/), the app matches the single release of the track: Screenshot 2025-03-30 at 15.08.36.png Unfortunately it matches the single release to the LP release as well: Screenshot 2025-03-30 at 15.10.03.png When I try to update the LP release, it updates every instance of the track in the playlist. In this case that means I end up with a corrected LP, but an incorrect single: Screenshot 2025-03-30 at 15.13.50.png Is there any way to preserve the release info of a track during transfer? I’ve tried playing around with the Playlisty settings, but just can’t get it to bend to my will. From what I can tell my only option is to manually edit the playlist in Apple Music after the transfer. While this is ok for smaller playlists like my example, it’s pretty much impossible for my playlists with thousands of tracks. It would take me effin’ forever to audit manually. I do realize this is probably an edge case for y’all, but any info or help around it is appreciated. Thanks! And again, thanks for a great app. (FYI the system info below is a little off, I’m using your app on a Macbook Pro M3, MacOS Sequoia 15.3.2 (24D81)) ___________________________ Product: Playlisty for Apple Music Version: USA 3.25(754) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) +++ Support: Interesting use-case - we’ve not seen that requirement before. Both of those songs share the same [ISRC code](https://en.wikipedia.org/wiki/International_Standard_Recording_Code) so the underlying recording is the same, but as you’ve identified, Playlisty does expect an ISRC code to map to a single “target” track (e.g. cover art, label etc). This is by design: if you change the mapping for a track then Playlisty will remember that mapping and re-apply it going forward, so having multiple target tracks for the same code doesn’t really fit with that model. Basically Playlisty relies on you having a particular preference for the target track. This was actually a popular and much-requested feature! I’m afraid that I can’t really think of a way to get this to work the way you want - I think Playlisty is always going to optimise your playlist such that a specific ISRC code maps to a specific track. Sorry! +++ User: thanks for the reply. I figured this wouldn’t be highly requested functionality, but was hoping there might be a quick solution. Alas. I was just thinking (high level, bear with me) around grabbing album.name from the Spotify API along with the ISRC, then matching to ISRC and albumName from Apple Music’s API. But I don’t exactly know what responses look like from either API, and then there’s performance issues to consider, but then you could always make this opt-in functionality via app settings, but there's the fact there is zero demand for this besides me, etc etc etc. Anyway! The search continues! +++ Support: Ironically how you describe is how Playlisty used to work years ago, but multiple users asked us to further optimise matching down to a single track. You are the first person we’ve heard of that wanted it the old way and I’m afraid it would be too big a change to make it an option. I’d send you one of our old binaries but unfortunately Spotify made changes last year which mean they don’t work any more :-( +++ User: No worries, I really appreciate this dialogue, and your willingness to share those old binaries were they still functional! FWIW I’ll be recommending Playlisty when folks are looking to transfer playlists. Already have in a couple channels! I’m seeing more people (myself included) looking to move playlists over to Apple Music due to their recent integration with more DJ platforms. One thing that just occurred to me, if you’re not already working on Tidal to Apple Music support, that would be a good one to add to the roadmap. Tidal's one of the top platforms with DJ support, but when they decided to charge an additional $10/mo for a ‘DJ Extension’ a little while back, lots of people (again, myself included) fled. I’ve got a small pile of DJ-oriented playlists there I’d love to use Playlisty to move over (these don’t have the same requirements as my label-based playlists). Anyway, I’m feeling inspired to revive an old project of mine, more of a niche platform for record labels, artists & DJs, and music critics & researchers. If you’ve got any tips or tricks when working with Spotify or Apple Music APIs, I’d love to hear them. +++ Support: Thanks - appreciated. We actually have Tidal -> Apple Music ready to go but it uses the new Tidal v2 API and Tidal are dragging their feet in actually releasing it to production. When they eventually do you should see Playlisty support soon afterwards. Happy to get you try out the beta if you like? It’s very slow as Tidal’s beta service is heavily throttled (when it works at all). Not sure if you’ve played with our Beatport & Beatsource integration (especially access to Beatport artist & genre charts) but those were heavily influenced by our users with DJ-oriented music tastes (which include my own). Worth a look if you haven’t seen it. As for API tips: if you want to take anything Spotify related beyond “hobby” stage make sure you apply for a quota extension at the earliest opportunity. It can take a while. And as for Apple Music, my main tip would be that just because you got a 200 response back don’t assume it actually worked! +++ User: I figured you may already be working on Tidal integration, awesome that it’s basically ready to go. I’d be happy to try out the beta. I can provide user feedback if you like (I’m a UX architect by trade, with add’l background in product design and development). But I also understand if you just want users to use it for quantitative data collection. I did notice the Beatport integration but have not played around with it just yet. Intending to use it to build some new DJ playlists when I get the chance. Also noticed [last.fm](http://last.fm/) integration. I’ve been scrobblin’ since 2007, but kind of forgot about it! Will be nice to put that data to use. And thanks for the API tips. I expect it’ll be quite a while before I’m ready to move out of Spotify’s dev mode but good to know they’re slow about that process. Will also be sure to verify my 200s actually 200 with Apple Music! +++ Support: I’ve added you to our TestFlight beta group. The latest release notes should tell you how to connect Tidal (it won’t currently connect you during onboarding). Note that when you start the beta Playlisty will not see any existing “Pro” purchases because TestFlight points at a different app store. Simply go ahead and purchase “Pro” again - you won’t be charged for purchases made in the TestFlight environment. And any feedback at all will be gratefully received - particularly on the UX side! +++ User: Thanks, I got the beta up and running, successfully linked to Tidal and moved over all my DJ playlists to Apple Music. Ran mostly well! I did attempt to batch process 16 small playlists (about 250 total tracks) and hit up against errors: Tidal: too many retries I know, I know, I was warned! I waited a little bit, dialed it down to batches of 5 playlists, and it worked fine again. A little slower than Spotify > Apple Music, but nothing I’d complain about. I’ve got some UX/UI notes for you, I’ll clean them up and send them over when I have a chance, likely on the weekend. While I’m in there, is there any specific part of the app you’ve got UX/UI concerns about? Happy to look at them if you do. FYI, I did not have to repurchase Pro. Testflight asked if I wanted to install over the production version I had, I did that. Maybe that’s why? +++ Support: Good to know it worked! > FYI, I did not have to repurchase Pro. Testflight asked if I wanted to install over the production version I had Interesting - that must be a new feature in TestFlight. Thanks for letting me know. Regarding UX/UI feedback, no there’s nothing specific. We don’t have much UX experience in-house and while we do occasionally bring in external consultants to audit our UX, it’s sporadic and the feedback is not always consistent. We’re always grateful for constructive feedback from anyone that actually uses the product. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 29/03/2025 Source: App User: Liam Davidson Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.2) Error: (-33016) (cloudNoAdd) Device reports that Music in the Cloud is not enabled Will not let me transfer Spotify playlist +++ Support: This is caused by a problem with your Apple Music installation. When you get this error Playlisty will show you a screen with a number of steps to work through. If you go through those steps it should resolve your issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Paid for pro tells me I didn’t. Date: 29/03/2025 Source: Website User: Steve Feinstein Text: +++ User: Most applications that I pay for have this figured out. That you don’t is troubling So I tried all the steps in the FAQ. Signed in and out. Rebooted as it says and it still refuses me. In think you need to rewrite your in app purchase code. If it happens enough to put in your faq it seems like it’s happening too much However if you have a workaround for me. I withdraw my previous comment. If not I’ll have to request a refund from Apple. But I’d rather have the app. 29/3 Looks like I had to purchase it again. Seems like the first time it failed but told me it succeeded. But it wasn’t in my purchase history. So I ran through the flow again. And it worked. If i happed to see two charges I’ll take it up with some. Otherwise it’s a really well done app and totally worth what you charge. ___________________________ Product: Playlisty for Apple Music Version: USA 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.4) +++ Support: Thanks for the feedback. Like every other modern app these days we use Apple’s StoreKit 2 for purchases, which doesn’t really leave any scope to do things wrong (or even differently). If the App Store is up, simple purchases always work. Unlike most other apps, when you buy Playlisty you get: Full support for Family Sharing Full cross platform support (iOS & macOS) Very few apps do both of these and it’s these that cause issues, particularly in combination. Apple’s software is a hot mess of bugs in this regard - that’s why we need a section in our FAQ. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/03/2025 Source: App User: Enes Köroğlu Text: +++ User: I can volunteer to help you with Turkish language translation. You can contact me via this e-mail address. ___________________________ Product: Playlisty for Apple Music Version: TUR 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Many thanks for the offer! We’re currently English-only but if we ever decide to support other languages we’ll get in touch. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/03/2025 Source: App User: Michelle Green Text: +++ User: There is nowhere to cancel this subscription and I do not want this. Please cancel this subscription NOW ___________________________ Product: Playlisty for Apple Music Version: CAN 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ +++ User: Well that is not helpful +++ Support: Why not? Is something not clear from that web page? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 25/03/2025 Source: App User: Layal Elaraby Text: +++ User: I accidentally downloaded the paid version for Spotify instead of Apple Music. Can I please be refunded for this? ___________________________ Product: Playlisty for Spotify Version: USA 1.18(197) Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. Sorry about that! +++ User: Got it. Thanks for getting back to me so fast. PS your app is a life saver!! Worth every penny. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Deezer Date: 24/03/2025 Source: Website User: Strahinja Text: +++ User: Do you plan on releasing the app for Deezer? I used it for Spotify and Apple Music but now I need it to copy music to Deezer. There are alternatives to Playlisty but they are just not as good. +++ Support: Thanks for the feedback! We’ve thought about it but I’m afraid we’ve not really seen enough demand to do a Deezer version so far - sorry. We are considering a Tidal version (if Tidal ever finish their new API) but that’s about it for the moment. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Mass-skip/ignore tracks Date: 24/03/2025 Source: Website User: Andrew Mastracchio Text: +++ User: I have ~350 uploaded tracks in my apple music library that I have scattered through various playlists etc. I regularly switch between apple music and spotify (your tools have been a GOD SEND) and rather than having to go though each playlist and tell it to skip the uploaded, is there a way to flag all uploaded tracks as "do not transfer" or something similar? I tried making a playlist with all of the uploaded tracks and skipping them then locking it, but it didn't stick when then testing with another playlist, or when I went to rerun the match. This would help so much! +++ Support: Thanks for the feedback! Unfortunately I can’t think of an obvious way to do what you want. The trouble is that, from a playlist, Apple don’t give us a clean & consistent way to identify an uploaded track vs. a track in their catalog vs. a track that was in their catalog but isn’t now vs. a track that’s in their catalog but is only available in another region. I’ll give it some more thought but I think the only flag that tells you a track is uploaded is the “Cloud status” flag in the Mac app, and because Apple don’t give us access to that programmatically it may not be possible. Sorry! +++ User: That makes total sense. If there was a flag in app that gets manually added (ignore these tracks when matching or something) that may be a fun way around it. End of the day, not a big issue. Great apps btw, thanks again! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 24/03/2025 Source: App User: Jennifer Clifford Text: +++ User: I would like to download music onto my headphones so I can listen to music while swimming. ___________________________ Product: Playlisty for Spotify Version: GBR 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) +++ Support: I’m afraid that’s not something Playlisty can help you with. Maybe try asking Spotify? https://www.spotify.com/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Waiting for server...then fail Date: 24/03/2025 Source: Website User: Lorenzo Text: +++ User: New paying customer here. When trying to save a playlist of about 140 songs, I get an error from Apple servers: "unrecoverable ([-9084]...code=40004[400]; operation couldn't be completed... Disappointed. Any suggestions? +++ Support: That usually means that Apple’s servers are in a bad way, but that would usually only happen for a few minutes. If you try again now do you still get the error? If so, would you be able to share the source playlist with me so that I can try to reproduce the issue here? e.g. if it’s a Spotify playlist, could you send me a link to the playlist? The only thing I can think of is that there might be a character in the title or description that we haven’t seen before and is triggering the rejection from Apple, but that's extremely unusual. +++ User: Thanks for the reply. Interestingly, I copied over *all* of my other playlists, maybe a dozen more, all without issue. I tried the problem playlist again, and again, failure. Resigned, I started to play the playlist and then thought maybe just add to an existing playlist? So I created a new playlist with the same-ish title and indeed found that I could start a song, tap the ellipsis menu, add the song to the new playlist, and then tap Fast Forward to the next song, lather rinse repeat. I thought at least this way I could edit my playlist a little, but after about a dozen songs I thought what the heck, let's try to add the Spotify playlist to the existing playlist (since the already added songs would be skipped). And, it worked! Yea! I was thinking the same thing about control characters or a match that caused the operation to fail. If you want to play around with hunting for this "bug", here's the playlist (and I hope you like metal): Sorry I don't know why the regular link would not copy to my clipboard in Safari. Must be Safari... Anyway, thanks for your help and what seems to be a great utility! +++ Support: Thank you for that - I can confirm that the “=“ sign in the title was causing Apple Music to reject that playlist. We’ve converted millions of playlists over the last few years so it’s very weird that we’ve not seen that before! Anyway thanks again - I think we’ll look at putting some kind of “fix” into Playlisty to remove “=“ characters from titles. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cancelling subscription or one time fee? Date: 22/03/2025 Source: Other User: Andjru Text: +++ User: I recently purchased Playlisty Pro for spotify and am not finding it very user friendly. I am not able to easily find instructions to transfer my Apple Music Library to Spotify. Therefore, I would like to cancel my subscription or get my money back on the one time purchase. Thank you +++ Support: Afraid you’ll need to contact Apple for a refund - they don’t give us app developers access to their payment systems. We have a simple step-through of how to transfer your Apple Music library to Spotify here: https://www.obdura.com/faq/101/ - maybe that will help? +++ User: Thank you for the response. Was it a one time payment? It wasn't clear as I was getting the pro version. If it is a subscription, how to cancel it? +++ Support: It’s a one-time payment. We hate subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 22/03/2025 Source: App User: abdullah Text: +++ User: I want a refund. Its not syncing my playlists properly. ___________________________ Product: Playlisty for Apple Music Version: TUR 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. We’d like to help you with your problem though. There aren’t any known reasons why Playlisty won’t sync a playlist - the most common reasons why syncing doesn’t seem to work are actually down to Apple Music, not Playlisty. [This page](https://www.obdura.com/faq/sync/) will tell you how to fix these. If that doesn’t cover it then give us a bit more detail and we’ll look in to it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Problem linking playlists Date: 21/03/2025 Source: Website User: Antonio Text: +++ User: I suddenly started having the following issue and just want to be sure if there is a solution for it. I have a set of playlists in Spotify which I then sync to my AppleMusic. Yesterday (March 20th) when I clicked the playlist I wanted to sync to AppleMusic and error message apperased saying: "The following errors occurred while reading your playlists: "NAME OF PLAYLIST": Spotify did not return any tracks " You can change NAME OF PLAYLIST for most of the playlists I have, and the message was the same. I noticed that if I created a playlist of no more than 100 songs the message did not appear. However, before I was able to sync playlists with 100+ songs. Has anything changed? +++ Support: Thanks for getting in touch. That sounds a lot like Spotify was having an issue; sometimes when they are really busy they will “throttle” users who ask for a lot of data and your symptoms sound like that was happening at the time. There’s certainly no issues in Playlisty that we know about and I’m able to read long playlists without any issue at the moment. Is the problem still happening for you? +++ User: Thanks for getting back to me so quickly. I tried again a couple of times in between the time I sent the query and now. The problem still persists (attached image of an example). It happens with any playlist with 101 songs or more. I tried with exactly 101 and the message appears. 100 is fine. I have also created a playlist myself in case the problem was with the playlist created by someone else, but the problem is the same. I did sign out and in again from Spotify and Apple Music and Playlisty. Does having spotify premium makes a difference? When I used Playlisty the first time (some weeks ago) i did not have spotify premium either and nothing happened. +++ Support: Thanks for the additional information. Spotify premium shouldn’t make a difference, but ‘100” is significant because playlists are stored by Spotify in “pages” of size 100 (or less), so what you're seeing is that you can only read playlists of 1 page, not more. Can you confirm what version of Playlisty you’re using? You can see this in Settings - click “About Playlisty”. Unfortunately Spotify made some changes at their end a while back which broke Playlisty, with similar symptoms to what you are seeing. The current version of Playlisty is 3.25 - if you are on a significantly earlier version that will likely be the cause. Upgrading to the latest version is the fix. +++ User: So I tried a couple of times in the days between our last email. The same problem persists. I am in version 3.4(496) of Playlisty (attached image). FWIW, I use Playlisty rarely whenever I find a new playlist or update it, so it is not a problem that bothers me too much. It is just inconvenient, as I have to create a new playlist, paste 100 songs, sync, delete the songs, paste the next 100, and repeat to have the playlist in AppleMusic, if that makes sense. I do not know if the previous version of Playlisty (maybe 3.25?) did not have that issue because, I know I mentioned it already, some weeks ago or a month the problem did not happen. I hope this helps to solve the problem +++ Support: That does explain the problem: version 3.4 is very, very old. It’s actually from July 2023 and honestly I’m amazed that it works at all today. It definitely won’t read more than 100 tracks. I’m afraid you will need to update to version 3.25 in order to fix the issue. Is there any reason you might be running such an old version? Maybe you are running an old version of macOS? If your machine is too old to run a newer version of macOS it’s worth bearing in mind that Playlisty also runs on iPads and iPhones. Also, if you are technical, there are ways to upgrade even old Mac’s to newer macOS versions (search for OCLP). +++ User: Oh, that makes so much sense! I thought 3.4 was newer per the numbering. Anyhow, yes the Mac I have been using these days is the "old" one which is in the previous macOS. The other Mac was the one I used earlier and had no issue. Cool, thanks for the support, I´ll stick to the new one when using the app. +++ Support: Glad we got to the bottom of it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Curator tab links Date: 20/03/2025 Source: Website User: Ben Text: +++ User: Firstly thank you for an incredible program. this is truly a groundbreaking piece of software. A quick question, I love the feature where you can search curators, and event more so the playlist created by beatport. I would like to search for and save the playlists directly from beatport and have them favorited in the side bar https://www.beatport.com/genre/techno-peak-time-driving/6/top-100?srsltid=AfmBOorl3DNEzugjdPNs2uZscMXtmjP6SgTY4br_dB5-ET7eV52zNWrt when i add this as a URL it won't work. Any ideas? thanks in advance +++ Support: Thanks for your feedback! I 100% agree with you - it would be really nice to search for any Beatport-charts (especially the “Top N” charts) and then to be able to pin them. We did actually look at this a while back but struggled because many of the Beatport charts aren’t like “normal” artist charts/playlists. Your example shows this - it’s a different type of URL to other charts. However I think it’s time for us to take a look at them again as we may have a bit of time available over the next couple of releases to see if we can make this work. Watch this space, basically. +++ User: AMAZING!!! I'M LOOKING FORWARD TO THIS UPDATE!! +++ Support: 25/3 TL;DR: Let me know if you’d like to try our latest release and I’ll add you to our beta test programme. The next beta doesn’t quite do what you asked for but it’s closer, I think. Here’s some detail on the next release: We’ve added the ability to handle “Top 100” lists for genres and “Top 25” lists for artists, so you can now paste your link below into the Playlisty Scratchpad and it will read it We’ve not added support for Beatport “Tracks” (because there can be many thousands) or “Releases” (because they contain EPs and Albums so can’t live in a playlist) Now when you look at a Beatport Artist or Genre in Playlisty the first playlist you see will always be their “Top N” playlist. This is what most people will notice in this release. If you try to add the link below as a “Source" to Playlisty, the genre will be added not just the one playlist. However, as above, the playlist will be the first one on the list for that genre so hopefully that’s Ok. This is because the “Sources” list isn’t really for single playlists, it’s for lists of playlists. This will be going out to our beta test group in the next day or two. Let me know if you’d like to try it and I’ll add you. You’ll need to install an Apple app called TestFlight (you’ll get more details when I add you). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 19/03/2025 Source: App User: Brooke Linkenbagh Text: +++ User: when I have downloaded the Spotify app onto my laptop Mac and signed in it's saying that I still need to pay for the premium package which I already have on my phone app. I'm not quite sure how I transferred it over to my laptop. I want to start using this in my salon rather than using my phone. ___________________________ Product: Playlisty for Spotify Version: AUS 1.18(197) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) +++ Support: Sounds like you need Spotify. We are not Spotify. You can’t download Spotify for macOS from the app store, you need to download it directly from them. Try here: https://www.spotify.com/us/download/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 19/03/2025 Source: App User: Alex Kooiman-Suissa Text: +++ User: I purchased Playlisty today. I have a few thousand songs in my Apple Music library that I would like to transfer to Spotify. When I try to use playlisty for that purpose, it doesn’t seem to work: -I click “Library Albums” -It says “Reading Playlist 1 of 1” -It says “Total Tracks Read: 100” -That number slowly increases until about 1,300 -Then it moves to another page and says Matching -It then only matches around 350 songs If there is a way for Playlisty to successfully transfer my entire library please let me know. Otherwise, please provide me when a refund. Thank you. ___________________________ Product: Playlisty for Spotify Version: CAN 1.18(197) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Most likely there was some kind of glitch on Apple Music so it’s definitely worth you trying again to see if you get the same results at a different time of day. Assuming you get the same results, bear in mind that Playlisty can only match the Spotify albums which actually exist on Apple Music. 350 sounds MUCH too low, but the first thing we need to check is that the missing albums do actually exist in Apple Music. This will take a bit of investigation: is there an example of a specific Spotify album which you can see on Apple Music but which Playlisty failed to match? If you can send it over to me I’ll look straight into it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: New Computer Date: 19/03/2025 Source: Website User: Arthur Nichols Text: +++ User: Can't find the old Spotify App. Can't figure out how to get my old account and icon on my new computer. Frustrated. +++ Support: Sounds like you need Spotify, not us? https://www.spotify.com/uk/download/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/03/2025 Source: App User: David Pencheon Text: +++ User: Just bought your Pro version of Playlisty but struggling to move my data from Napster into Apple Music. Can you help? ___________________________ Product: Playlisty for Apple Music Version: GBR 3.25(754) Idiom: landscape Device: iPad OS: iPadOS(18.3.1) +++ Support: I’m afraid we don’t have any official support for Napster and it’s not a platform we’ve had much experience of. But if you can massage their playlist data into one of our supported formats (see here: https://www.obdura.com/faq/scratchpad-formats/) you should be able to read it in as a file or by pasting it into the Playlisty Scratchpad tab. +++ User: Thanks Andy. I’ll try that and if it fails to work, accept the money as a donation! +++ Support: Thanks; if you’re an Apple Music user you’ll hopefully find it useful beyond that single task… +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 18/03/2025 Source: App User: John Lenert Text: +++ User: why are my songs playing for just a few seconds after I transfer them to spotify? ___________________________ Product: Playlisty for Spotify Version: USA 1.18(197) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: Sorry if this sounds evasive but that sounds 100% like a Spotify issue and you’ll need to talk to them. There’s nothing special about the songs which Playlisty "transfers" - when you play a song which Playlisty “transferred" to Spotify you are just playing a Spotify song. Did you try playing some other Spotify playlists? i.e. ones which Playlisty didn’t transfer over? They will likely have the same issue. Either way I suggest you contact Spotify as only they can fix this. +++ User: Thanks for quick reply. I was able to load all my local music files into spotify by just turning on the local file access button in spotify settings and they all play correctly. But, I like to have my music split up into 6 playlists and Im trying to use your app to transfer my existing playlists into spotify. It seems like your app is trying to create new playlists tying my playlists to spotify’s database. I just want to use my playlists that are already created and transfer them to spotify. I thought thats what your app does. This shouldn’t be so difficult! Everything I read on the internet seems to blame spotify. Any extra advice would be appreciated. +++ Support: Yeah I’m afraid I think you’re out of luck with that. Even if Playlisty could somehow scan your local files to find matching tracks, according to their documentation there’s no way for third-party apps to create a playlist with them. More details here: https://developer.spotify.com/documentation/web-api/concepts/playlists Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/03/2025 Source: App User: Kavish Thaper Text: +++ User: i am unable to tranfer my liked songs from Spotify to apple music even though i purchased the pro version and have a stable and good connection and im attaching a screenshot of what is say after reading few songs of the playlist. Please fix this ASAP IMG_1359.jpeg ___________________________ Product: Playlisty for Apple Music Version: IND 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.2) +++ Support: That “The network connection was lost” message is being passed to Playlisty from your iPhone - it’s not a message that Playlisty has generated itself. We’ve only ever seen this error message when there was some kind of connection issue. If you are getting this repeatedly I’d try rebooting your iPhone and then ensuring you are on a strong WiFi connection (not network data). +++ User: Thank you for the support, It started working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/03/2025 Source: App User: poopy head Text: +++ User: hello i purchased premium and i’m trying to restore my purchase and it is not working image0.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: You don’t have “Pro”. Take a look at the screenshot you sent, at the bit where it says “Refunded”. If you want to keep Playlisty “Pro” you will need to purchase it and then not ask for a refund. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 12/03/2025 Source: App User: Can Aksüt Text: +++ User: I’m trying to see the success rate of the app before getting an Apple Music subscription. But I can’t seem to get into the app without it, I remember being able to do so in the past but not this version. Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: GBR 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.1) Error: (-33042) (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music +++ Support: I’m afraid you do need a pre-existing Apple Music subscription before you can start Playlisty for Apple Music - there’s no way to start it without. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 10/03/2025 Source: App User: Sam. S. Text: +++ User: I bought both applications (the one for Apple Music and the one for Spotify) Is there a way to keep both synchronized? I usually switch between both every now and then, and I would really love that these apps could make it a breeze. Waiting for your reply. Thank you!! ___________________________ Product: Playlisty for Spotify Version: CAN 1.18(197) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: You can use Siri Shortcuts with each version of Playlisty (more details here: https://www.obdura.com/faq/siri-shortcuts/). These will enable you to create an automation which runs regularly (maybe once a week?) and will mirror or copy new tracks in a single playlist from once platform to another. Obviously this won’t keep your whole library synchronised but it will allow you to keep your key playlists in sync between the two platforms. Hope that makes sense! +++ User: I'm sorry for the double email. This time I have another question : Is there a way to keep them in order when syncing ? For example Apple Music likes -> Spotify likes. I'd love if they had the same order. (atleast the new added, not the previous one) +++ Support: Playlisty will keep tracks in the right order in all situations where it’s technically possible, but it’s important to understand the differences between Apple Music and Spotify as they are not the same in some key respects. Have a read of this page, which will hopefully answer your questions: https://www.obdura.com/faq/songs-order/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 09/03/2025 Source: App User: Tyler Herszkowicz Text: +++ User: I was wondering if there is a way in the app for it to remember skipped songs. So if I synced a playlist and selected certain songs to be skipped, is there a way for the app to remember to always skip those songs whenever I sync the same playlist again? Because whenever I sync the playlist again, I have to reskip all the songs which are not available on Apple Music but are being matched with the wrong songs. ___________________________ Product: Playlisty for Apple Music Version: CAN 3.25(754) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: No I’m afraid it doesn’t do that. If you select a different song then Playlisty will remember & re-apply your selection, but it doesn’t remember skips. There are too many reasons why people skip songs, basically, and often re-applying a skip won’t be the right thing to do. Sorry! +++ User: Thanks so much for the reply. With that in mind, is there a way to save a playlist sync setting? So in the menu where I make the selections, can I save the configuration so that the all the songs are not resynced every time I reselect the playlist? +++ Support: If you select “Add to existing playlist” when you save a playlist then only the tracks which don’t exist in the source playlist get copied over to the destination playlist. So only new tracks should get copied over, not the whole playlist. However if you skip tracks the first time then they will get identified as “new” tracks the second time, unfortunately, so will still end up getting copied over. I don’t think that’s what you want, but I’m not 100% sure if that answers your question. One thought: are we talking about lots of tracks? Or just one or two? If it’s just a few then you can simply “fix” the tracks you want to skip by manually pointing them at a track which is already in your playlist (choose the same track for all the ones you want to skip - maybe the first track in the playlist?). Playlisty will remember that you’ve manually selected that track for these ones and - if you are using “Add to existing playlist” and the track already exists - I think it will then strip other later occurrences of the track out as it will see them as duplicates. Hope that makes sense! Worth a try? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 06/03/2025 Source: App User: Mickey Text: +++ User: Big fan of Playlisty, any chance we can have support for bandcamp music store? That would awesome if you can, thanks for your work, much appreciated! ___________________________ Product: Playlisty for Apple Music Version: IRL 3.25(754) Idiom: landscape Device: iPad OS: iPadOS(18.3.1) +++ Support: Thanks for getting in touch! Bandcamp has actually been near the top the list of services we’d like to integrate for quite a while. Unfortunately they don’t currently make the APIs that we need available to 3rd part developers, so there’s not much we can do at this point. However if they become available we’ll do our best to integrate Bandcamp asap. +++ User: Near the top of your list? I see you like this type of music too 🤗 No worries, that’s understandable, thanks very much for getting back in such short time! Can I ask you another question, is there anyway I can keep the playlist cover or change it manually during the process inside the app or this is something that Apple don’t allow? Thanks again for the good work! +++ Support: We’re music obsessives - we mainly do Playlisty for ourselves. Luckily other people seem to like it too! To answer your question, if I understand it correctly: - Unlike Spotify, Apple don’t (currently) allow us to copy playlist artwork over with any playlists we create so currently this is a manual process - If you long-press on a playlist cover in the playlist browser view you should get a menu option to save the cover art to your photo library. From there you can pretty easily select it again from within Apple Music. Hope that makes sense. There’s a lot more on cover art here, if you are interested: https://www.obdura.com/faq/about-artwork/ +++ User: Music obsessives, hahaha I like that 🤣 Thank you so much for all your help! 🙏 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: trouble with playlisty Date: 05/03/2025 Source: Website User: Javier (Banca y cuentas) Text: +++ User: Can´t run the app, it gives me the following message: yoor device is denying Playlisty acces to your cloud music library. I´ve checked in my account and the app and I see that permission is granted. Please help. +++ Support: When the app shows you that error it should also show you the steps you need to go through to resolve it (you need to hit the right arrow button to move from one step to the next). Have you been through the steps? If you are not seeing them maybe you can send me a screenshot of what you see? +++ User: Thanks. When I hit the arrow it just kind off cycles through the same screen. +++ Support: Thank you for those! It looks like there’s a font issue which is hiding the text you need to see to fix the issue. That’s definitely a bug. Can you scroll-down in that “grey” box? There should be lots more text below that message. +++ User: That did it. Thanks!! Already bought. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 05/03/2025 Source: App User: Angie Jimenez Text: +++ User: Your app is crap. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) Error: (-33016) (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: This is an Apple Music error. Did you follow the steps that Playlisty gave you to resolve it? I’m guessing not. +++ User: I actually did. Multiple times. You’re not very good a guessing. +++ Support: You have a problem with your iPhone and I’m trying to help - is the abuse really necessary? That bit in your message where it says 'hasCloudLibraryEnabled: false' is coming straight from your iPhone (not Playlisty) and it says that your Sync Library isn’t enabled, regardless of what it looks like in your app settings. We see this about 20x a day - it’s a bug in Apple Music. If you completed the 4 troubleshooting steps recommended by Playlisty (you may need to scroll down on them) and it’s still not working I’d recommend talking to Apple to get it resolved. +++ User: Buddy, your customer service skills need some refining. I was responding in kind to YOUR abuse. I can appreciate what you’re trying to do. Sounds like it’s something you and Apple need to work out. Most people don’t have the time to follow the multiple steps, reboot their phone five times. I’m sure your product is great if it works - I’m not someone who can take the time to jump through the hoops over and over. Thanks anyway tho. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Last.fm matching Date: 04/03/2025 Source: Website User: Gustav Vallin Text: +++ User: I’ve been trying to import playlists and liked songs from [Last.fm](http://last.fm/) for months, but it hasn’t worked. The app counts songs but then shows an error that no tracks were found. Has anyone else faced this, or is there a solution I missed? Thanks, and I appreciate the great app! +++ Support: Not it’s not an error we’ve seen or had reported previously. If you: - Send me a screenshot of the error - Send me a [setlist.fm](http://setlist.fm/) URL to a playlist which, when you paste it in to the Playlisty scratchpad, gives you the error you are seeing I’ll take a look. Examples: - https://www.last.fm/user/gee____race/library - https://www.last.fm/user/duttonst/loved +++ User: Thanks for looking into this. I've attached two screenshots: 1) the app recognizes songs in the playlist/link, and 2) the error message. This issue occurs on both macOS and iOS. I tried importing two playlists via the scratchpad: - https://www.last.fm/user/gva1116/playlists/13069605 (35 tracks, no issue) - https://www.last.fm/user/gva1116/loved (no-go) I hope this helps. Let me know if you need more information. Screenshot 2025-03-05 at 10.02.33.jpeg Screenshot 2025-03-05 at 10.02.39.jpeg https://www.last.fm/user/gva1116/loved +++ Support: Thanks for that. I think I found the issue: if you look in Playlisty Settings, in the [Last.fm](http://last.fm/) section, do you have “Exclude tracks with only 1 play from “Top” results” enabled? I think what’s happening is that (for whatever reason) [Last.fm](http://last.fm/) is saying that all of those tracks have only 1 play. Because that setting is enabled, Playlisty is throwing them all away and giving you the error. Certainly with that switch enabled I get the same results as you; with it disabled it seems to read everything fine. Does disabling that setting fix it for you too? +++ User: Apologies for the very late response. I just tried this out and it works perfectly. Thank you so much for helping me solve this, and thanks again for a great app! +++ Support: Glad it works & thanks for getting back to me! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 04/03/2025 Source: App User: mandysmallz Text: +++ User: I just downloaded this on my MacBook Pro However it charged me the 2.99 to access my Spotify and it has yet to let me do that still. I would like a refund due to the inconvenience and am curious to why I am unable to access my Spotify account on this app. ___________________________ Product: Playlisty for Spotify Version: USA 1.17(193) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: Afraid you’ll need to contact Apple for a refund - they don’t give us app developers access to their payment systems. "Playlisty for Spotify” is a tool which will enable you to import playlists to Spotify from lots of different sources, such as YouTube, Apple Music or Beatport. Once you’ve imported a playlist you would normally access it via your Spotify account using the Spotify app, not through Playlisty. If you tell me what playlists you are trying to import to Spotify, maybe I can help you with the workflow? Or maybe you are looking for the Spotify app itself? If so you can download it here: https://www.spotify.com/us/download/mac/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Date: 03/03/2025 Source: Website User: Chris Milliron Text: +++ User: I am about to use Playlisty to pull my Spotify playlists on to my new Apple music account. The only Mac I have to do this on is my wife's which is logged in to her Apple id. How do I get apple music on my account to transfer the playlists? +++ Support: Unfortunately the device which is running Playlisty needs to be signed-in to your Apple Music account. However on a Mac it’s quite easy for you to [create a new account for yourself](https://support.apple.com/en-gb/guide/mac-help/mchl3e281fc9/mac) which is signed-in to your own Apple Music account, without having to change your wife’s account. That’s the path I’d go down if you don’t have access to an iPhone or iPad (which can also run Playlisty). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/03/2025 Source: App User: Marc Gabriel Reyes Text: +++ User: can you please fix the description always captured as “Scratchpad Contents” when there is no description in spotify playlist. ___________________________ Product: Playlisty for Apple Music Version: PHL 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: You mean if you paste a Spotify link into the scratchpad? Yes we can take a look at it. +++ User: you can check this for reference thank you +++ Support: To be clear, if you tap on those playlists directly in the view of your library on the Sources tab you will get the correct Spotify description. It’s only if you paste a link in to the Scratchpad (or use the share extension) that you get the Scratchpad Contents description. Is that correct? +++ User: yes that is correct. can you please check this. thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/03/2025 Source: App User: jakebailey Text: +++ User: I was wondering if it was possible for the app to use my Apple Music library and go through and replace any non atmos songs in my library and replace it with an atmos version if available. Thanks! ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: It can’t replace songs in your library - I’m afraid Apple don’t currently allow third party apps to do that. But if you give Playlisty an Apple Music playlist it can create a new playlist and apply all of your matching preferences - including preferring Dolby Atmos - during matching. You can do this as follows: - Head over to Playlisty Settings, scroll down to “Apple Music as a Source” and “Enable your local Music library as a source on the ‘+’ menu” and then “Re-match Apple Music tracks when importing” - Scroll to the bottom of your Sources tab, tap the ‘+’ button and add your Apple Music library You will then be able to browse and re-match your existing playlists. If you have a preference for Atmos tracks in Settings then these will be chosen when re-matching. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can you add support for this playlist format? Date: 02/03/2025 Source: Website User: Chance Meek Text: +++ User: I love the Scratchpad, and the app as a whole. I’m wondering if you can support this format that I have seen a lot on some non-billboard charts. Examples are https://pulsemusic.proboards.com/thread/203363/jbe-triple-charts?page=7 and https://www.jackbartonentertainment.com/_files/ugd/baee8c_dd9b22b73b5840b2946c80b55bdbf2e3.pdf where there are typically 2 numbers in front of the song that indicate this week’s and last week’s chart position. Thanks! +++ Support: Yes - that definitely looks doable and we want to support as many formats as possible. Not sure when we’ll be able to fit it in to the current schedule but I’ve put it on the list! +++ User: 4/3 -> I’ve been doing some more analysis on this and unfortunately I think the problem we’re going to hit is not so much the two numeric columns but more the lack of clear column separation in the remaining text. For example, if we take: 15 11* Hozier Nobody's Soldier assignment / Rubyworks 754 611 ...and remove the “15 11*” (which is easy) we are left with "Hozier Nobody's Soldier assignment / Rubyworks 754 611”, which doesn’t have a consistent way to identify Artist & Title. This is the part which is failing for us, unfortunately. Really sorry but I don’t think we’re going to be able to do this after all, unless there’s a way to access the data (other than PDF) where the column layouts are preserved? +++ User: Oh it's no problem. Thanks for taking a look. I was trying to import those pages to excel/csv and had issues because of the lack of any sort of delimiters, so what you say makes sense. +++ User: What about a format like this? Numbers can be ignored but there’s a new line between title and artist. +++ Support: We have played around with recognising formats like that in the past but unfortunately they played havoc with recognition of some of our existing more common formats so we had to drop them. However we usually used to see that kind of format when cutting/pasting from tables on web pages, so we added some quite powerful functionality to handle those directly. Could that be of use here? If that playlist is from a web page, have you tried pasting a link to the page into the scratchpad to see if Playlisty can sort it out? +++ User: Yes, this is the link - https://www.billboard.com/charts/greatest-of-all-time-adult-alternative-songs/# and it seems to have issues with that. +++ Support: I just had a look around that web page and unfortunately it doesn't look like it’s using tables for the chart (tables are what Playlisty looks for). I’ll look around it some more to see if there’s anything Playlisty could latch-on to. +++ User: 13/5 -> Sorry it’s taken a while but we finally got round to adding support for Billboard links to Playlisty. Hopefully if you paste the link you sent us previously (or any other Billboard links) into the Scratchpad of our latest build of Playlisty it should now recognise them. You’ll need the latest beta version of Playlisty to make this work though. Are you a member of our beta test community? If not and you’d like to join so that you can try this out please let me know. It means you’ll need to download an Apple app called TestFlight (you’ll get full instructions if you let me know you want to join). Otherwise you’ll see the new feature when we release this version to the App Store in a few weeks time. +++ User: Nice. I'm not currently a member but I'd like to join. I do have Testflight already. +++ Support: Your TestFlight invitations should be with you shortly. Let me know if they don’t arrive. As you may know, TestFlight uses a different App Store. Your existing “Pro” purchase(s) should copy across automatically but occasionally it doesn’t work. If you don’t seem to have “Pro” when using the TestFlight build just go ahead and purchase “Pro” again: you won’t actually be charged for any purchases against the TestFlight App Store. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Refund Request for Playlisty for Apple Music Date: 02/03/2025 Source: Website User: Augusto Text: +++ User: I bought this by accident... Can I please get a refund? +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify liked albums Date: 01/03/2025 Source: Website User: Jake Text: +++ User: Can you let me know the behaviour of Spotify Liked Albums. On playlistly it looks like a playlist whereas I was hoping it would import as albums. What I’d expect would be that when I open Spotify Saved Albums playlist and save to my library it saves the ALBUMS not just all the songs to playlists. Is that right? Ive got several hundred saved albums and am worried about the effort of correcting it if it doesn’t work as expected. +++ Support: That’s correct: If you save your liked albums to your library it will save as albums, not as tracks. If you select a playlist as the destination Playlisty will “explode” the albums into individual tracks, as playlists can’t contain albums. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Match to Extended Cuts Date: 01/03/2025 Source: Website User: Jim Text: +++ User: Love this tool! Very easy to use and has saved me a lot of time. The only area I'd recommend improving is that sometimes the song from Spotify is matched to an alternate version on Apple Music. For example, I tend to prefer the radio version of most songs - sometimes they match to Live, Extended, 12" Remix, Club versions, etc. I'd love to be able to avoid those alternate mixes completely. Thanks again! +++ Support: Thanks for the feedback! Do you have any specific examples of tracks which didn’t match as you liked? We put a lot of effort into making our matches as accurate as possible, and also to avoid “compilation” versions, but we’re always looking to improve where we can. +++ User: Well, this is embarrassing...it looks like the Spotify titles just don't always say "extended" in the title even if it is an extended version, and the Apple Music tracks do. So you matched it perfectly. My mistake!! Thanks for your help! +++ Support: Good to hear! We are pretty obsessive about our matching and it troubles us greatly if we are regularly mismatching any types of tracks. Thanks for checking. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Importing Private Spotify Playlists Date: 28/02/2025 Source: Website User: Daniel Jones Text: +++ User: Is it possible for me to share a private Spotify playlist with an Apple Music user, by them using your app to import my private playlist via copy and pasting its link? +++ Support: If you’ve made your Spotify playlist private then only you can access it. So Playlisty won’t be able to read it, unless you sign-in to Spotify as yourself from the Apple User’s Playlisty app. Hope that makes sense. Playlisty can’t bypass Spotify security, basically. +++ User: Makes perfect sense. I can try signing-into my Spotify account from their Playlisty app. Is it fairly simple to set up an automation so that this new playlist gets updated in their Apple Music with any songs I add on my end in Spotify, as long as I stay logged into my account on their iPhone in Playlisty? +++ Support: Yes- it’s pretty easy. Take a look at our shortcuts guide here: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Amazon music? Date: 27/02/2025 Source: Website User: James Text: +++ User: Does your transfer app work with Amazon Music too? Amazon to Apple Music. +++ Support: No, sorry, we don’t do Amazon at this point. If there’s enough demand we might consider it in the future though. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/02/2025 Source: App User: hakel çam Text: +++ User: I purchased this app perviously now its asking me again to purchase? How come? :/ ___________________________ Product: Playlisty for Apple Music Version: GBR 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Sorry to hear that! As long as you are using the same account and haven’t changed region your purchase ought to flow in to Playlisty automatically - it should all be handled by the App Store. Apple provide this guide to help with this type of issue: https://support.apple.com/en-us/108096 - it’s definitely worth a look. In particular, make sure you try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, I recommend trying the following: - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. But if it’s still not working after that you are best doing the last step in their guide which is to contact Apple directly. They ought to be able to resolve this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Mac x iOS Usage With Replace Mode Date: 27/02/2025 Source: Website User: Jeremy Lim Text: +++ User: Niche usage. I have a MASSIVE Spotify library, big enough to cause Playlistly on the iPhone 13 to stall out. So, to get around that, I'm trying to do the primary sync with my Mac. Sadly, when trying to use Replace Mode on the iPhone after, I get this. https://www.dropbox.com/scl/fi/n4mbkk32gqci6w2igberc/Screenshot-2025-02-27-at-08.55.11.jpeg?rlkey=pa7hizrvgbrn2ashsrq3021cy&dl=0 Is there any way to have Playlisty on iOS recognize this as a native list? +++ Support: Unfortunately not: Replace Mode uses a newish Apple feature (only currently available on iOS) and Apple tag playlists created this way with the app that created them. Edits going forward are then restricted to that app. It’s done at a very low level - there’s no way around it that I’m aware of. I can understand that an iPhone 13 would barf if you give it a very large library to move in one go (matching needs lots of memory) but it should be able to cope with some pretty large individual playlists. If you delete that one playlist and then let Playlisty recreate it, wouldn’t that work the way you want? +++ User: I think so! I'll give this a shot in smaller chunks (and clean up my Spotify library at the same time). I know it's hard to say for sure, but do you think the app tag will be recognized cross platform once Replace Mode hits MacOS? If not, no big deal. I'll just recreate critical lists on MacOS at that time. Thank you for such a quick, kind response, +++ User: Sorry for the double email. Feature request: a way to bulk delete playlists, if possible? I borked the iOS sync in a bunch of different ways and ended up with a lot of dupes. My fault. I automated the deletion process with a macro, but it'd be a nice feature for silly mistakes like I made. It'd be really nice to have bidirectional syncing as well, but I realize Playlisty Spotify is a thing; may just have to grab that to go both ways. Otherwise, excellent. Thanks for all of this! +++ Support: Sorry not possible: we had to wait nearly 10 years to be allowed to amend playlists. It could be at least another 10 before Apple let 3rd party apps delete them too! True bi-directional syncing (which includes track removals as well as track additions) isn’t something we’d want to get in to as it’s pretty complex. But if it’s only new tracks you care about then Shortcuts & Playlisty for Spotify can be used together to do what you need. +++ User: Totally understandable! I've used Soundiiz and its kin. I know how finicky Apple Music in particular is — which is also why Playlisty is so nice. It's quite consistent so far and I love the matching priorities (e.g. lossless). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 27/02/2025 Source: App User: Michele Emerson Text: +++ User: I have my new account synced with spotify and cannot see the music as playlist?? ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) +++ Support: Take a look at this troubleshooting guide: https://www.obdura.com/faq/sync/ Does that cover the issue you are seeing? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/02/2025 Source: App User: Emmanuel Mavely Text: +++ User: While importing youtube playlists, could you do some title cleanup option so that itd be easier to track down the songs.. Manually filtering it all, is a pain. ___________________________ Product: Playlisty for Apple Music Version: IND 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Thanks for your feedback! Do you have any thoughts on how this might work? The problem with Youtube is that the title text can be very long and there’s no standard format - artist, track title, description and promotional text can be all jumbled up together. +++ User: Yeah sure. Happy to help. The issue is primarily for Youtube Music fetch. Words like 'lyric' 'video' 'song' can be filtered out. And mostly, for what the app captures in the 'Artist' field is enough to track down the song, and actually that field should be 'Title' and vise-versa. So, once that is sorted out, atleast it can give a guessed match with either fields matching, and then maybe compare the Apple Music result metadata against the keywords from YouTube for better accuracy. +++ Support: Many thanks! In fact we do already filter out many phrases when matching (e.g. “Official Video” or “Original Mix"); the problem with filtering out single words like “video” or “song” is that many valid track names contain those words e.g. “Video killed the radio star” or “Your song” (and there’s an artist called “Lyric"), so there would be undesirable side effects to filtering those out. Can you see any more complex phrases we could be looking for which won’t have side effects if we strip them out? Regarding swapping Title vs. Artist, these are not separate fields on YouTube and the way they are currently set is right slightly more often than not. In fact it doesn’t make much difference which way round we set these: If Playlisty can’t find a match one way, it will try the other. +++ User: On that note, maybe add a custom filter menu with checkboxes to manually choose those keywords if user is okay to. Also, maybe if the app could iterate and search against each comma separated keyword in 'Title' against the 'Artist' would also make quite a difference, because the Music Video from YouTube often mentions the Actor in the Video Song alongside the singer Artist. +++ Support: Many thanks- we’ll give it some thought! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 25/02/2025 Source: App User: Yamaha Music Ambassador Text: +++ User: Diagnostics: Privacy acknowledgement required Product: Playlisty for Apple Music Version: -- 3.15(644) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.5.1) Error: [2] Privacy acknowledgement required +++ Support: Apple Music is telling Playlisty that you haven’t acknowledged your privacy agreement with Apple, which prevents Playlisty from working. Normally this agreement will pop-up when you start the Music app, but occasionally is doesn’t (an Apple bug). Playlisty should give you advice on how to fix this but basically you’ll probably need to go in to the Settings app, at the top (where it says your name) and then go in to the Media & Purchases section and sign-out. Reboot your iPad and then sign-back in again. Finally start Apple Music and play some music. Fingers-crossed Playlisty will start normally after that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 25/02/2025 Source: App User: Justin Creveling Text: +++ User: bought this today and trying to use it, i get nothing imported into apple music and a list of errors. what does this mean? Screenshot 2025-02-24 at 11.02.28 PM.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.4) +++ Support: Those errors mean that Spotify is maxed-out. Playlisty will try to work around this but there’s a point where Spotify will just reject everything. Unfortunately it looks like you reached that point. It’s probably down to the time of day / too many other users using the Spotify platform at the same time, so if you try again later you will probably have more luck. Also if you try moving your playlists in smaller chunks - maybe 5 or 10 at a time? - you are much less likely to hit this error. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 24/02/2025 Source: App User: Priscila Molina Text: +++ User: Buenas tardes, tengo un problema en mi Mac porque no puedo escuchar mi música de Apple Music. Muchas gracias . Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: ECU 3.24(750) Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) Error: (-33016) (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: When you get that error message in Playlisty there should also be a series of troubleshooting steps for you to try (in English I’m afraid). If you work through these steps it should resolve your issue! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/02/2025 Source: App User: M. Valentine Text: +++ User: I purchase the Pro version Of your app to transfer unlimited number of songs on my playlists from Spotify to AppleMusic. However, that is not occurring. More specifically, on my “liked” playlist on Spotify I have 1,988 songs, but only 140 were transferred to Apple Music. Please explain this to me. ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Did you attempt to transfer your Spotify liked songs to an Apple Music playlist? Or straight to your library? For now I’ll assume you transferred to a playlist (this is the default in Playlisty) and that Playlisty didn’t give you any error messages during the transfer. If that’s the scenario then it’s very likely that you're suffering from a very common “bug” in Apple Music where Playlisty’s added all of your tracks but some of them haven’t sync’d back to your iPhone. If you take a look at this page it will explain the most likely cause for your issue and also how to fix it: https://www.obdura.com/faq/sync/ If I’ve misunderstood your problem please get back to me with more detail. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for AM Date: 22/02/2025 Source: Website User: Tom van Baarle Text: +++ User: Any chances of Replace Mode coming to Mac? +++ Support: We want to introduce this to the Mac as soon as possible as it would enable us to bring our Mac & iOS versions of Playlisty into line. Unfortunately it relies on a very specific system call (documented [here](https://developer.apple.com/documentation/musickit/musiclibrary/edit(_:name:description:authordisplayname:items:)) in case you are interested) which is currently not available on macOS. Usually Apple make this kind of call available on iPhone, iPad & Mac all at the same time so it’s odd that it’s taken so long to implement it on Mac. As soon as they do make it available you can expect to see a Mac version very soon after! +++ User: Many thanks for your very swift response! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 21/02/2025 Source: App User: atargee Text: +++ User: I am trying to use Playlisty to transfer my library from Spotify to Apple Music. I’m getting an error about Playlisty being denied access to my library. I do have “sync library” on: image0.png Can you assist? ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3.1) Error: Code: cloudNoAdd +++ Support: This is a common Apple Music bug and Playlisty should have shown you a number of troubleshooting steps which usually fix it. If you follow the steps it should get you up and running. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/02/2025 Source: App User: Tod Sandberg Text: +++ User: AMAZING APP! I am so excited to have found it. And find out all of its capabilities. It seems to really have some amazing features Thank you so much for making it!! !! Can you please consider adding the format where a song title is format it as follows? Song by Artist I have collected songs in Evernote and many of them have this format. Here is an example Part of Me by Katy Perry Should've Said No - Taylor Swift Before He Cheats - Carrie Underwood ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(17.7.2) +++ Support: Thank you for your feedback - it’s greatly appreciated! We have looked at using “by” in the past but unfortunately it has too many alternative uses in a track titles (e.g. “days gone by”, “arranged by”, “selected by") and it wasn’t really possible to use it reliably. Sorry! All I can suggest is pasting your tracks into a note in the Notes app and then do a find & replace of “ by ” for “ - “. Or maybe you can already do that directly in Evernote? +++ User: Thanks for getting back to me. That makes a lot of sense. I appreciate you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/02/2025 Source: App User: Caitlyn Koons Text: +++ User: cancel playlisty pro please ___________________________ Product: Playlisty for Apple Music Version: USA 3.24(750) Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: There’s no subscription for Playlisty Pro – it’s a one-off payment. So there’s nothing to cancel. We don’t like subscriptions ourselves and don’t think they make sense for products like ours. +++ User: oh okay thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/02/2025 Source: App User: Michael Freilich Text: +++ User: I just paid subscription to Playlisty for unlimited playlists and paid for Apple Music but having downloaded to Playlisty I can’t see my downloaded Music and playlists Please help ___________________________ Product: Playlisty for Apple Music Version: GBR 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Did Playlisty give you any kind of error message on the final screen after it finished saving? If not then your music/playlists are most likely there Ok but you probably have an Apple Music sync issue which is preventing some of your playlist getting back to your device (this is very common). This page will explain how to fix the issue: https://www.obdura.com/faq/sync/ Shout if you’re still having an issue after trying the fixes on that page. +++ User: I haven’t got very far Went into [apple.com](http://apple.com/) on MacBook Nothing imported there either +++ Support: Ok - I would recommend completing the steps as forcing the re-sync does fix most issues. If you finish the sync trouble shooting steps and it’s still not working, can you step through the guide below and send me a screenshot of the Playlisty screen after step 6? If you’ve can’t see the playlists on [music.apple.com](http://music.apple.com/) on a Mac then there may be some kind of ongoing Apple Music issue as it’s not really possible for Playlisty to fail to save your playlists there without giving some kind of error message. Also it might be worth double-checking you are logged in using the right Apple Music account. +++ User: Actually I think I’m ok now I had to download again playlist by playlist +++ User: Yea I think im ok now I did go on to my iMac and then turned the sync button on and off Thanks for your prompt help +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/02/2025 Source: App User: ren Santillan Text: +++ User: pver 2k songs on apple music. how do i convert it into a playlist so it can download ___________________________ Product: Playlisty for Apple Music Version: CAN 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Sorry not quite following: you’ve got 2k songs in your Apple Music library? Where do you want to download them to? +++ User: apple only lets u download songs individually. was wondering if i could use this app to make a a playlist of all my songs in apple then downllsd everything through that playlist +++ Support: Not really I’m afraid. It can identify your albums and put those into a playlist, but not individual tracks. Sorry! Maybe we should add it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/02/2025 Source: App User: Quinlan O'Neill Text: +++ User: I seem to have trouble downloading a playlist from Spotify after purchasing the Pro subscription for your app. Please see the screenshot below for further details, as I am unsure as to what this error means. Insufficient Privileges: User's subscription tier does not have access to privilege: CloudLibrary (MusicKit 400) ___________________________ Product: Playlisty for Apple Music Version: GBR 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: That message is a new one to us too! It’s coming from deep down in Apple Music itself - I suspect something isn’t quite right with your installation. I’d try the following: 1. Reboot your iPhone 2. Check that you can start Apple Music Ok and can play music 3. Start Playlisty again 4. Head over to the Settings tab and choose “Re-run initial setup” from the Support section at the top Please let us know how you get on! +++ User: The problem still persists even after following your directions. Is there anything else you would suggest? +++ Support: There are a few more things we can try but I’m just wondering if the issue might be the lack of a name on the playlist you are trying to transfer over. After you hit Save in Playlisty there should be a box at the top for you to type in a name for the playlist. Could you put some text in there and try hitting the “Start” button again? +++ User: This still does not seem to work. +++ Support: Oh well - it was worth a try. Because this looks like some kind of permission problem the next thing we'll try is to sign-out of Apple Music and then sign back in again. This should ensure your permissions are correct. The way to do this is as follows: - Go in to your iPhone’s Settings app and select [Your Account Name] -> Media & Purchases - Sign-out from there - Restart your iPhone - Go back to Settings -> [Your Account] -> Media & Purchases and sign-in again - Go in to the Music app and play an Apple Music playlist to make sure everything is working Ok - Finally go back in to Playlisty and try importing your playlist again If that doesn’t work can you also try importing a different Spotify playlist and let me know if you get the same error message? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/02/2025 Source: App User: Lorenzo Centofanti Text: +++ User: I have 990 songs on my spotify playlist and i'm trying to move them on apple music but after 3 times it only pass 343 songs every time, I also payed 3€ to pass them all but nothing more than 343, I've to wait or there is a problem? ___________________________ Product: Playlisty for Apple Music Version: ITA 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.3.1) +++ Support: Did Playlisty give you any kind of error message? If not then your playlist is there Ok but you may have an Apple Music sync issue which is preventing some of your playlist getting back to your device. This page will explain how to fix the issue: https://www.obdura.com/faq/sync/ Shout if you’re still having an issue after trying the fixes on that page. +++ User: Still nothing? +++ User: It worked now sorry for disturbing, thanks a lot for this app:) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Fails to appear as a service Date: 16/02/2025 Source: Website User: Jonathan Mather Text: +++ User: I have quit and restarted. Double checked permissions in Spotify. Double checked settings in Playlisty. +++ Support: Are you using “Playlisty for Spotify” or “Playlisty for Apple Music”? If you are using the Spotify version you wouldn’t normally need to see Spotify as a service (see https://www.obdura.com/faq/101/). If you are using the Apple Music version you can add your Spotify library using the “+” button at the bottom of your list of playlist sources. +++ User: It’s the spotify version and I don’t see my playlists. I need to export my spotify playlists to import them into another account. +++ Support: Makes sense. You can browse your Spotify account by switching on “Enable your Spotify library as a source on the ‘+’ menu” and then adding it to your list of sources from the ‘+’ menu. However I don’t think that’s going to do what you want because Playlisty can’t (currently) be signed-in to 2 different Spotify accounts at the same time. Instead the best way to do this would be get the URLs for each of the playlists you want to copy from the Spotify app and then paste them all into the Playlisty scratchpad to import them (you can do them all at once as a list). Then hit next and Playlisty will be able to read them. Are you on iPad or Mac? If so and you have lots of playlists there’s a quick way to get all of your playlist links, rather than by using the Spotify app: - temporarily sign Playlisty in to the Spotify account you are transferring from - add your Spotify library to your list of sources (as above) - use the “Copy playlist links” option on the … menu to grab all of the links to your playlists in one go. - sign Playlisty back in to your destination Spotify account and paste all of the links into the Scratchpad, as above Hope that makes sense! +++ User: Finally got around to switching over since my subscription special ended from the old country’s account. It’s been stuck at 71% for 4-5 hours. With 13k items, I’m sure it will take a while. Do I need to let it run overnight or do something else? +++ Support: No, that doesn’t sound right. If Playlisty hasn’t done anything for a minute or two then it sounds like a problem, even with that many tracks. I would try restarting the process! +++ Support: Sorry just following up on this: I just noticed that you are moving a lot of playlists in one go which can result in Apple throttling your transfer, especially if you try at a busy time. I’d strongly recommend breaking your transfer into a number of smaller transfers - maybe a few playlists at a time. This usually works out quicker in the long run! +++ User: Seemed like it transferred everything except album art. +++ Support: This might help: https://www.obdura.com/faq/about-artwork/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family Sharing Date: 16/02/2025 Source: Website User: Cristian Gitej Text: +++ User: Can the app be shared through family Shari ng? +++ Support: Yes it does - more details here: https://www.obdura.com/faq/family-sharing/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 16/02/2025 Source: App User: Sami Kourbali Text: +++ User: I accidentally bought the apple music version thinking it would be the spotify one. Is their anyway I could get refunded? ___________________________ Product: Playlisty for Spotify Version: USA 1.16(184) Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. Sorry about that! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 13/02/2025 Source: App User: Ludger Moschüring Text: +++ User: It was my goal to create and share a Spotify-Link from an Apple Music Song. Apparently I can not do that. Should be easy to add to the App. ___________________________ Product: Playlisty for Spotify Version: DEU 1.16(184) Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: Playlisty is intended to be used by the receiver of a link, not the sender. So I should be able to send you these Apple Music links... • https://music.apple.com/gb/album/love-will-tear-us-apart/275971005 • https://music.apple.com/gb/playlist/chilltronics/pl.41871eaa3ab940cc8c0c60a3f70cde98 ...and (if you paste them in to the Scratchpad) Playlisty will give you the Spotify equivalent of whatever is referenced by the link. I can’t really see how it would work the other way around? Maybe for single songs but not albums or playlists e.g. I’m not sure how you could create a Spotify Link to a playlist that only exists on Apple Music? Hope that makes sense! +++ User: thank you for the quick answer. I agree that Playlisty is not really meant for my use case, as I intend to use it as the sender as you cleverly guessed. My brother uses Spotify and I use Apple Music. As a friendly gesture, I like to send him Spotify-Links. Song Shift used to work for my use case but it does not even open anymore when I open a Spotify-Link using their “Transfer with SongShift” action. And the new “Transfer Clipboard Link” also only directly imports into a library. The quotes are my best guesses for translations of my German user interface. +++ Support: Makes sense! Thanks for the explanation. Sorry Playlisty doesn’t quite work that way. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Soundcloud Date: 13/02/2025 Source: Website User: Shaurya Saxena Text: +++ User: Ur app works great but i just want to how do i log into my soundcloud account theres no option for that on settings I can only see the option to link my youtube,deezer,lastfm Apple Music and Spotify account +++ Support: There’s no need to sign-in to Soundcloud: just scroll to the bottom of your playlist sources, hit the “+ Add new” button and select “Soundcloud” -> “User search”. From there you can search for & add any Soundcloud user, including yourself. The only restriction is that your playlists need to be marked as public (use the “Make playlist public” option) in order for Playlisty to see them. This is the default option so hopefully you’ll already see them. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/02/2025 Source: App User: Jace Reynolds Text: +++ User: I transferred my playlist from Spotify and a lot of my Mitski songs say “ this song is not available in your country or region” when i can play the songs from its album. ___________________________ Product: Playlisty for Apple Music Version: USA 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: I would try logging-out of Apple Music on your iPhone, rebooting, and then logging-in again. Unfortunately that error message comes up for a number of reasons - not just because the song is genuinely "not available in your country or region”. It often indicates a more general problem with your Apple Music installation. Playlisty only selects songs from your own App Store region when transferring so if it’s selected those tracks they are available, unless there’s some kind of issue at Apple’s end (which is unlikely). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Experimental mode in MAS version Date: 12/02/2025 Source: Website User: Achim Oswald Text: +++ User: I'm using Playlisty with Replace mode for a long while, and it's working very well. However, this feature has been missing from the MAS version ever since - there is no experimental features section there and I can solely use it on the iOS version, therefor. Any plans to bring this to the Mac version, too? +++ Support: We want to introduce this to the Mac as soon as possible as it would enable us to bring our Mac & iOS versions of Playlisty into line. Unfortunately it relies on a very specific system call (documented [here](https://developer.apple.com/documentation/musickit/musiclibrary/edit(_:name:description:authordisplayname:items:)) in case you are interested) which is currently not available on macOS. Usually Apple make this kind of call available on iPhone, iPad & Mac all at the same time so it’s odd that it’s taken so long to implement it on Mac. As soon as they do make it available you can expect to see a Mac version very soon after! +++ User: I see Andy, thank you very much for the swift reply. I will keep looking occasionally if it has been implemented. Cheers and keep up the good work! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/02/2025 Source: App User: David-Géza de Terra Text: +++ User: when connecting to Deezer the app finds no playlists (Message: No Playlists found). But there are a lot of personal playlists in my Deezer account. Other services like Soundiiz find these playlists. What can I do? Thank you and greetings ___________________________ Product: Playlisty for Apple Music Version: DEU 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: Sorry to hear that - it’s not an issue we’ve heard before but it sounds like a temporary issue at Deezer or maybe some kind of login issue. Are the missing playlists all ones you curated yourself? Or are they Deezer-curated playlists? Anyway if the issue is still ongoing I’d suggest the following steps: 1. Head over to Playlisty Settings, scroll down to Deezer and then “Sign-out” 2. Terminate Playlisty 3. Launch Safari & open https://www.deezer.com/ 4. If you find you are already are signed-in, sign-out and then sign-in again. 5. From the menu on the Deezer web page, launch the Deezer app to make sure you’re looking at the right account 6. Start Playlisty, head over to settings and Sign-in to Deezer again Please let me know if that fixes things. Also as an additional check I’d try copying a link to a Deezer playlist from the app and pasting it in to the Playlisty Scratchpad to see if it can be read that way. +++ User: the problem is with my personal curated playlists. I will try your tips. Maybe the problem is because I am out of my country at the moment. Deezer says on the web login that Deezer Free is not available here. I give it a try whem I am back home. Thank you for the quick answer! +++ Support: Ah yes we’ve seen that before with other services such as Spotify. Unfortunately geolocking is common with streaming services where they have a free service level in some regions but not others. Sorry I don’t think that’s something we can help with! +++ User: Ok, I will try it au home again. Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Refund for apple music Date: 11/02/2025 Source: Website User: Amari Text: +++ User: I bought the pro version for Spotify to Apple Music but I wanted the other way. +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. Sorry about that! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 10/02/2025 Source: App User: Matthew Padgham Text: +++ User: I have Playlisty pro, when I use family sharing with my family, the pro designation is not enabled when they download the app. I’m hoping you can give me some advice on how to get the pro designation working for them! Thanks ___________________________ Product: Playlisty for Apple Music Version: GBR 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: Family sharing is just a switch that we set on the App Store, nothing to do with the app itself. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: App Share Date: 10/02/2025 Source: Website User: Fabio Sarti Text: +++ User: I purchased the app and it works exactly as promised. I shared the app through my family purchase shares on my apple account but when my wife installed it it's asking her to pay for it again. Any help would be greatly appreciated. +++ Support: Family sharing is enabled for Playlisty Pro - it’s just a switch that we set on the App Store, nothing to do with the app itself. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++ User: Many thanks for your help Andy, I'll try this asap. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 09/02/2025 Source: App User: Daniel Auger Text: +++ User: Per the two videos attached, the “ + > [setlist.fm](http://setlist.fm/) > Artist search… “ does not work on my iPad Pro 11in (2nd Gen) / IOS 18.3, but does work on my older iPad Pro 10.5in / IOS 17.7.4 I have restarted the iPad, deinstall and reinstall the app, tried different resets, but the issue is rock solid, fully reproducible. Note: I also have Playlisty Pro for Apple Music, and this problem does not exist. It is only on Playlisty Pro for Spotify. Please advise. ___________________________ Product: Playlisty for Spotify Version: CAN 1.16(184) Idiom: landscape Device: iPad OS: iPadOS(18.3) +++ Support: Thank you Daniel - that definitely looks like a bug. We’ll look to fix that in the next release. In the mean time you should be able to search [setlist.fm](http://setlist.fm/) by going to Discover -> Artists and typing the artist name there (followed by enter). You’ll get results from multiple services but it will include the [setlist.fm](http://setlist.fm/) results. Incidentally [setlist.fm](http://setlist.fm/) seems to be very slow today! +++ User: Your proposed work-around does works (Discover -> Artists ). Thanks. If this can help, please see this other attached video showing that the missing page is showing when an app switch is performed. It is still unusable after. It seems to be a page-pop-up/position/refresh issue. +++ Support: Yes I’m almost certain the search dialog is being positioned somewhere off-screen. Thanks for the screen grabs - they make it very clear! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 09/02/2025 Source: App User: HEY HEE Text: +++ User: Thank you for your hard work. I am from Asia, and my English is not very good, so I can only try to communicate with you using translation tools. I apologize for any inconvenience. I am a loyal user of both Apple Music and Spotify, and I often get frustrated by the fact that playlists cannot be synced between the two apps. In 2024, I discovered two of your apps. After trying them for a while, I decided to purchase and support them. I truly appreciate your effort, as your solution solved my problem. However, this year, for various reasons, I changed the Apple Store ID on the same device. After switching the store account, I noticed that the app is constantly verifying whether the purchase is valid and prompts me to repurchase it. I understand that this is an important verification mechanism, but I would like to know if there is any way to resolve this issue. My iCloud ID has not changed, and I am also using the Apple ID with the purchase history to download the app. While I changed my city, I wonder if there could be a more user-friendly verification method (since other apps I purchased haven’t asked for repurchase in this situation). Thank you again for your hard work. I will continue to support you. Lastly, I would like to ask if you plan to launch a feature in the future that can recognize songs and playlists through images. Thank you very much! ___________________________ Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: Thanks for getting in touch! Your email is very clear. Last year we changed Playlisty to use Apple’s latest App Store software. It appears to be a little more strict about checking purchase history e.g. if you have moved App Store regions it will no longer recognise purchases you made in the old region. Could this be what you are seeing? This is Apple policy unfortunately - they do not allow you to purchase apps in one region and use them in another because prices are different in each region. It's not something we have control over. If you are in the same region then this sounds like a glitch. Sometimes signing-out of the App Store, re-booting your device and then signing back in again will fix things. Also you might want to consider creating an Apple “family” which contains both of your Apple Id’s. You can then enable sharing, which will make all of your old purchases available to your new Apple ID. Worth a try? +++ User: Thank you so much for your patient response! Your reply was incredibly fast—amazing! I purchased the app using my Apple A account (which is also my iCloud ID). However, later on, I changed my Apple Music account, which required switching my Apple ID. When I use Playlisty for Apple Music now, it prompts me to repurchase the app. This made me realize that the app is deeply linked to the Apple Music account. Other apps, after restoring purchases, do not become invalid so quickly. This has resulted in me being unable to use Playlisty for Apple Music (as well as Playlisty for Spotify). I understand the security mechanisms in place, as well as the pricing strategies for different regions. However, I was wondering if there might be a more flexible verification system that is not as strict. Since the app requires Apple Music authorization, its purchase becoming invalid when I cancel my Apple Music subscription and switch IDs feels a bit extreme. Regardless, I really appreciate your detailed explanation. And once again, thank you for developing such a great app—it has been incredibly helpful, and I rely on it a lot. I will consider possible solutions on my end as well, and I may repurchase it in the future. Thanks again! I hope this app continues to improve and reach even greater success. +++ Support: Thanks for your kind words about Playlisty. Playlisty isn’t tied to an Apple Music Id as such - it’s tied to the App Store user Id who purchased “Pro”. Often (as in your case) these are the same. If both of your Id’s are in the same App Store region then you should be able to add them both to the same “Family” account and share your purchases? This normally works fine - I do it myself. I’m not sure why other apps you are using are not as “strict” - maybe you purchased them before downloading? Because Playlisty uses an in-app purchase (i.e. you purchase “Pro" after downloading the app) the process is more complex and the app has to check each time it is started. This process is fully automated in the current libraries that Apple give us (known as StoreKit 2.0) and unfortunately, because we don’t make you create an account or take any of your identifiable data, we don’t have any other way to know whether you’ve purchased or not so we have to use these libraries. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Feature Request: Playlisty for Apple Music: Contact Message - iOS Date: 09/02/2025 Source: App User: Eugene Evenwel Text: +++ User: I would like to request 2 features: 1. A button to bulk skip all songs so I can choose the single ones I want to sync 2. If you really feel like treating me, add a button to only select the Dolby Atmos tracks in a playlist My main objective is to move all the Atmos tracks to dedicated Atmos playlists. In most cases, only 10% of the songs are atmos, so i have to scroll through the entire playlist to skip non atmos tracks. To bulk select all the atmos tracks, or deselect all tracks would save me a lot of time! Thanks ___________________________ Product: Playlisty for Apple Music Version: ZAF 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Thank you - these are both great suggestions. We’ll have a think about how to add them. +++ User: 13/2 Fyi…we just released both of these features to our beta test community. Let me know if you’d like to join that community in order to try them out. If you decide to go ahead you’d need to download an Apple app called TestFlight. +++ User: Id be very happy to… so you can add me, thanks! +++ User: Thanks for your TestFlight feedback: - We’ve added a new “All items” menu option to make it clearer how to de-select filters - I agree it would be nice to have a running total of the number of tracks actually “selected”. That one is a bit more complex though - we’ll need to give it some thought and potentially put it in a future release. +++ User: I'm super happy with all the rest of the stuff you did, thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Richiesta playlist per scaricare spartiti e audio di sinfonie e opere in quanto cantante Date: 08/02/2025 Source: Website User: Palmyre Text: +++ User: Sono un contralto e per motivo di studio ho necessità di avere spartiti e audio di brani . Ringrazio e saluto cordialmente I'm a contralto and for study reasons I need to have sheet music and audio of songs. I thank and greet you cordially +++ Support: Mi dispiace ma non credo che Playlisty sia lo strumento giusto per te. Servizi come Spotify e Apple Music, su cui si basa Playlisty, non forniscono spartiti di brani. Mi scuso se ho frainteso la tua domanda, ma temo di non parlare italiano. I'm sorry but I don't think Playlisty is the right tool for you. Services such as Spotify and Apple Music, on which Playlisty is based, do not provide song scores. I apologise if I misunderstood your question, but I'm afraid I don't speak Italian. +++ User: Il suo italiano è perfetto e la ringrazio per la sua risposta solerte. Cordialità Your Italian is perfect and I thank you for your diligent answer. Friendliness +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/02/2025 Source: App User: Sami Weisband Text: +++ User: i’m putting in my correct spotify password and it’s not allowing me to log in. ___________________________ Product: Playlisty for Apple Music Version: USA 3.23(741) Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Sorry to hear that - this page may help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 08/02/2025 Source: App User: Jaheim J Text: +++ User: I was trying to transfer data from my Spotify to my Apple Music, downloaded the wrong app and paid. I got the correct app and paid for it and would like to know if I can have a refund. ___________________________ Product: Playlisty for Spotify Version: GUY 1.16(184) Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: Really sorry but Apple don’t give us access to their App Store systems for giving refunds. I think the only option you’ve got is to get in touch with Apple directly. Sorry about that! +++ User: Alright, no problem +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 06/02/2025 Source: App User: Sharee Gatto Text: +++ User: I was trying to transfer music from apple music to Spotify and purchased the pro plan. Apparently there’s a separate app for transfer from one platform to the other and I purchased the wrong one. Can you please switch them? ___________________________ Product: Playlisty for Spotify Version: USA 1.16(184) Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 04/02/2025 Source: App User: Kevin & Cydney ALBRITTON Text: +++ User: I used Playlisty Pro to get my iTunes playlists onto my Spotify account. The playlists and music are on my computer, the music was purchased from Apple or Amazon music or ripped from CD. Playlisty worked brilliantly. I want to do the same for my wife’s Spotify account. How do I redirect to my wife’s account? I tried re-running initial setup, but it still defaults to my Spotify. How do I make this happen? I’m more than happy to pay for a second Pro account, I just don’t see how to make that work. ___________________________ Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.3) +++ Support: Or if you: - Sign-out of Spotify in Playlisty settings - Open a browser (Safari?) on https://open.spotify.com/ and sign-out of your Spotify account there - From the same browser, sign-in to your Wife’s Spotify account - Back in the Spotify section of Playlisty, sign-in again That should then leave you pointing at your Wife’s Spotify account. Also bear in mind that Playlisty supports Family Sharing so if your wife has an iPhone or Mac you can install Playlisty for no additional charge. +++ User: Thanks, Andy. That actually sounds much more elegant. You rock! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 04/02/2025 Source: App User: Daniel Auger Text: +++ User: I made a first test with a small Apple MUSIC playlist of 5 songs, and the app sees only 4 songs out of 5. The transfer to Spotify is OK, but it’s missing a song without warning. I.e. the unmatched (X) shows zero. I tried another small playlist with 56 songs, and the app sees 48. Same issue. The unmatched (X) shows zero in both cases. Are you aware of such a bug ? Or there is something I am missing ? ___________________________ Product: Playlisty for Spotify Version: CAN 1.15(161) Device: Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: No, we’re not aware of any issue here. Are you sure these are all Apple Music songs and not local library songs? Also are you able to log in to https://music.apple.com/ using a desktop browser and look at the playlist there? That’s the definitive source of what’s in your playlist and if you are looking locally on your iPhone there can sometimes be sync issues preventing some of the tracks reaching Apple’s servers. If all looks good there, maybe you could share a link to one of your playlists with me so I can take a look? +++ User: I have created a special playlist « Test3 » with 3 songs to illustrate the two types of issues that I have: 1) problem already reported: songs completely missing. 2) new problem: Songs apparently perfectly matched, but wrong songs matched. Hope this helps +++ Support: Thanks for that! Unfortunately the 2nd screenshot hasn’t come through. Can you resend? Also can you share a link to your “Test3” playlist with me? You will need to select “…" -> “Share" -> "Copy Link" to force Apple Music to make your playlist shareable. +++ User: Here it is… https://music.apple.com/ca/playlist/test3/pl.u-zPyLm03TegVkoY +++ Support: When I open that in Apple Music I only get one track (see below). The other tracks are likely not Apple Music tracks, so can’t be shared? +++ User: I see the same thing as you, but I can’t explain why two songs are missing on the shared link. I can listen to all 3 songs on every devices from the original playlist …. Wow… completely bizarre to me. As for the Pink House, you are right … different title for the same song ! If you have an explanation for the shared link missing two songs, let me know. I appreciate your help. +++ Support: Could they be “iTunes Match” tracks? Or, in other words, tracks you had in your library before you subscribed to AM? If there were pre-existing tracks in your library AM will upload them to the cloud and share them across your devices as if they are Apple Music tracks. However there are circumstances (like this) where these tracks get stripped out. +++ User: Yep… that is probably the case… I was using iTunes (on iPod 😁! ) before AM. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro status is lost Date: 04/02/2025 Source: Other User: Владимир Игнашин Text: +++ User: I didn't use Playlisty for several months and now found that my Playlisty Pro status is lost. I cannot add more than 20 tracks to list. Maybe it caused by my access to TestFlight Can you plz help me? +++ Support: Yes, if you are on the TestFlight beta you will connect to the TestFlight App Store and you will not automatically have Playlisty Pro on that App Store. It’s an easy fix: just go through the “purchase” process and buy “Pro” again. You will NOT be charged! +++ User: Thanks a lot! Reinstalling the app helped But I face a problem when I try to convert Spotify playlist via URL into AM Playlisty have an access to AM (in System Preferences), but I can't find any options in Playlisty or AM to add more access +++ Support: I would recommend running the “Re-run initial setup” option in the Support section in Playlisty Settings - that will check your permissions again. Do you get the same error if you try to import a playlist from a different source? e.g. the Spotify Library item on your list of Playlist Sources? +++ User: Hmm, I tried example with Wikipedia - it works I tried this URL: https://open.spotify.com/playlist/4CVEIbflAivHpfYfVyxCPy?si=7502559e97ea4dc2 Unfortunately, Spotify is not able in our Country, I can't add Spotify Library to app. Playlisty helped me to convert Spotify lists to AM +++ Support: That Spotify URL works fine for me. Does it work for you after re-running initial setup? If not, make sure you are running the version of Playlisty from TestFlight as it will give you better error messages. If Spotify isn’t available where you are it’s possible that Spotify are geolocking you, which isn’t something that Playlisty can fix (you’d need to use a VPN). +++ User: Re-running initial setup didn't help... I've tried to delete Playlisty from Testflight, and now have no access to beta version. Looks like geolocking, especially if this URL works for you. Other sites that can turn Spotify playlist into text, for example, return error. Thanks for your help! +++ Support: Sorry to hear that. I guess a VPN is your only solution. +++ User: That's all right, it's not your fault:) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 02/02/2025 Source: App User: Mark Hollingsworth Text: +++ User: I have the Playlisty Pro for Spotify. I have been trying to use the iPhone Shortcuts app to set up automatic playlist syncs. However, I’m having an issue where running it in the background causes me to get the error “Did not get any results back after matching the playlist”. If I go back to the Playlisty app and then back to Shortcuts and try running the background process again, it works. So it’s basically like it needs me to keep going back to the Playlisty app to keep it running to make the shortcut background process work. Which is no good if I want the process to work in the background over night. Have you seen this error before? Any way to fix it? ___________________________ Product: Playlisty for Spotify Version: GBR 1.15(161) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Have you looked at our Shortcuts guide [here](https://www.obdura.com/faq/siri-shortcuts/)? For longer playlists there are some additional steps you need to add you your shortcuts to enable them to run in the background without being suspended / terminated by iOS. Let me know if you’re still having the issue after adding the steps documented on that page. +++ User: Thanks for your help with this. Yeah, I followed that guide when setting up the Shortcuts. They are mostly only small playlists and the error happens just a couple of seconds after running the shortcut. +++ Support: That’s not an error we’ve had reported before. The error itself means that nothing matched, which implies that for some reason there was an issue looking up your tracks on Spotify. There could be several reasons for this, including an authentication issue, so it might be worth signing-out of Spotify (in Playlisty Settings) and then signing back in again and then performing a Playlisty match/import by pasting a link to the playlist into the Scratchpad. That all needs to be working flawlessly before performing the import from a Shortcut will work. If that doesn’t fix things the next step will be to try to reproduce the error here. Would you be able to send me a link to one of the playlists you are trying to import? And maybe even a link to one of your shortcuts, if possible. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 03/02/2025 Source: App User: carlos Navarro Text: +++ User: i can see my playlist ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(16.7.10) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription ([music.apple.com](http://music.apple.com/)). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 02/02/2025 Source: App User: Lisa Holland Text: +++ User: my playlisty won’t work despite doing all of the necessary steps ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: Code: cloudNoAdd +++ Support: Sorry to hear that - we see this bug several times a day but usually following the troubleshooting guide fixes it, although we’ve had a couple of instances recently where it took one last reboot to finally resolve the issue. Unfortunately we don’t have any further suggestions on our side - it’s 100% an Apple issue and that bit below where it says “hasCloudLibraryEnabled: false” is coming straight from your device. Until it says “true”, Playlisty’s never going to work - it’s not something we can work around. The only further suggestion I can make (apart from repeating the troubleshooting guide again) is to contact Apple. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 02/02/2025 Source: App User: Lachlin Smith Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: AUS 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.3) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled - All troubleshooting tips were followed, still comes up with this error +++ Support: Sorry to hear that - we see this bug several times a day but usually following the troubleshooting guide fixes it, although we’ve had a couple of instances recently where it took one last reboot to finally resolve the issue. Unfortunately we don’t have any further suggestions on our side - it’s 100% an Apple issue and that bit below where it says “hasCloudLibraryEnabled: false” is coming straight from your device. Until it says “true”, Playlisty’s never going to work - it’s not something we can work around. The only further suggestion I can make (apart from repeating the troubleshooting guide again) is to contact Apple. Sorry! +++ User: Thanks for the help, Andy. After restarting my phone a few more times i was able to get it working👍 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Issues Date: 01/02/2025 Source: Website User: Ethan Biri Text: +++ User: My playlist are not syncing over from Spotify to Apple Music. I read a review where there was an issue where Facebook was messing things up and my account is linked through Facebook. Is this true? The review also said that I can contact you for a workaround.. +++ Support: Are you able to see your Spotify playlists at all in Playlisty? If not then yes it could be a problem with your Facebook login. This guide should help you bypass the Facebook issue: https://www.obdura.com/faq/oauth2/ Let me know if this doesn’t work. +++ User: thank you for your hasty response. I ended up unchecking the sync music button and checked it again and all my music synced so I am all good thank you so much. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 02/02/2025 Source: App User: Peju O Text: +++ User: I keep getting this error when trying to when trying to download my playlists. Please see attached. Thank you! ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: It looks like Playlisty might not have all of the permissions that it needs. The best thing to do is to terminate Playlisty completely and then restart it, which will force Playlisty to re-check everything. Watch-out for any prompts for permissions when you restart and “allow” Playlisty to access anything it asks for (it only accesses things it absolutely needs). +++ User: Do you mean exit out of the app or delete and redownload it? Thank you! +++ Support: Exit the app should be enough but if that doesn’t work then maybe delete & re-install. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 01/02/2025 Source: App User: Thomas Bösch Text: +++ User: Im trying to get all my old music from my dj cd decks to Apple Music, I scanned the lists and converted them to text format Now I got a list like the one below. When I try to use scratchpad with the list I get the following error 3. Sleepless / Golden Monkey 6:49 4. So Lets Go / Jazzloungerz 5:59 En Mi Casa (Original Mix) / Jabato & David Penn 6:57 6. Blow (Original Mix) / Dirt Crew 6:32 7. Chinese Whispers (Hauswerks Mix) / Ken Fan 6:30 8. Volar (Montano Sunset Mix) / Mike Montano 6:50 9. Beautiful / Stryke 9:10 Bildschirmfoto 2025-02-01 um 11.21.50.png I have like 100 ads like this in a txt file and I want to scratch as much as possible from them Can u help me? ___________________________ Product: Playlisty for Apple Music Version: CHE 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: You’ll need to clean the format up a bit and lose the track timings. You can find more info on formats supported [here](https://www.obdura.com/faq/scratchpad-formats/), but ideally make it something like: Sleepless - Golden Monkey So Lets Go - Jazzloungerz En Mi Casa (Original Mix) - Jabato & David Penn Blow (Original Mix) - Dirt Crew Chinese Whispers (Hauswerks Mix) - Ken Fan Volar (Montano Sunset Mix) - Mike Montano Beautiful - Stryke That imports pretty cleanly for me if I paste it in to Scratchpad. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: help! Date: 31/01/2025 Source: Website User: Murray Heath Text: +++ User: Im in the midst of moving my family from spotify to apple music. So far Playlisty is doing an amazing job of copying across 15+ years of liked songs and playlists (for me!) but I need to tackle my daughters history next and I know if I get it wrong Im going to be in trouble. I have paid for pro and Im happy even to pay again for daughter if i need to but i need help with a couple of things. Firstly I have family spotify and family apple. daughter uses it in her own name, but obviously I pay. Can I use playlisty to copy from her spotify account (name) to her new apple music account (name)? If so how? I did think I might have to reinstall it on my ipad? And pay again, but set it up to her account name? Trouble is we only have 1 apple device (my ipad) and if I delete the app, worry it will keep remembering its me!! I hope that makes sense? If I mess up my daughters account it might stop me moving over. +++ Support: First of all Playlisty supports [Family Sharing](https://www.obdura.com/faq/family-sharing/) so as long as your daughter is in the same Apple family sharing group there’s no need to pay again. In fact the easiest way to make it work would be to install Playlisty on her own device and perform the migration from there. Playlisty has to be installed on a device which is logged-in to the Apple Music account you wish to import to, so (for example) if you use your iPad it will need to be completely signed-in as your daughter, not you. Having said all that there’s one big caveat: Is your daughter set up with an Apple “child” account? If so then I’m afraid Apple impose some strict restrictions which might make it a bit trickier. More details and a workaround here: https://www.obdura.com/faq/child-account/. Hope that helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: purchase not working on iphone Date: 31/01/2025 Source: Website User: Rory J Martin Text: +++ User: I purchased playlisty on my mac and shared it with my family via family sharing, but I can't figure out how to activate that family sharing on my daughter's iphone. please advise +++ Support: Family sharing is enabled for Playlisty Pro. There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 31/01/2025 Source: App User: Christopher Bär Text: +++ User: It all works perfectly with the pro version, just when I want to import my saved albums from Spotify to Apple Music, it tries to import but then says “Apple Servers aren’t accepting requests”. Playlists worked, but not saved albums. Maybe it’s too many albums? Any suggestions? ___________________________ Product: Playlisty for Apple Music Version: DEU 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: Are you saving the albums to a playlist? Or straight to your library? We’ve been seeing some performance issues with the Apple service which converts albums to individual tracks recently (this is needed if you are saving to playlist but not for saving to library) which might account for your error. Either way, it might be worth trying at a different time of day. Also if you’re amenable I can add you to our beta programme - our latest beta has extra recovery logic to work around the slowness issue. No worries if not but maybe you can send me a screenshot of the error so that I can work out exactly where it’s happening? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Transfer songs from Apple Music to Spotify Date: 30/01/2025 Source: Website User: Natalia Text: +++ User: I bought Playlisty for Spotify after using Playlisty for Apple Music to transfer my songs from Apple Music back to Spotify. So far, I can't see a way to transfer songs from Apple Music library to Spotify library. When I try, it just transfers the full albums into my Spotify library even if I only had one song from an album in the library. I really liked Playlisty for Apple Music, but I'm disappointed that I can't transfer my music back to Spotify. +++ Support: The Apple Music library is not quite like the Spotify library in that there’s not really a direct equivalent to the separate “Liked Songs” and “Liked Albums” lists. In Apple Music there’s the library, but it’s not the same thing. The closest Apple Music has to “Liked Songs” is “Favourite Songs”, and you should be able to transfer that playlist over fine. As you say the “Library Albums” view in Playlisty just shows you albums. Because Apple Music has no equivalent to “Liked Albums” Playlisty gives you this view so that you can extract albums from your library instead. Hope that makes sense. TL;DR: Import your “Favourite Songs” playlist - that’s the equivalent of the “Liked Songs” playlist in Spotify. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/01/2025 Source: App User: Rene Pacis Text: +++ User: After enabling Replace Mode under the experimental option, I am unable to see the expected additional option when saving the playlist. This is against a new playlist that I am trying to sync from Spotify to Apple Music on iOs. What should I check to troubleshoot? image0.png ___________________________ Product: Playlisty for Apple Music Version: PHL 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: Thanks for getting in touch! Interesting - that’s not something we’ve ever seen before. As a first step I’d try: - Terminating Playlisty and then restarting - Go back in to Settings and check “Replace Mode” is still enabled. Maybe toggle it off-and-on just to be sure. As long as it’s a Spotify Playlisty you are trying to sync (and not another Apple Music playlist, for example) then the option should definitely appear! +++ User: Thank you for the response! Indeed, force closing Playlisty and then opening it again resolved the issue. Thanks again! +++ Support: Phew - I’m glad that worked as I was struggling to think of any other suggestions! Thanks for letting me know +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 27/01/2025 Source: App User: Sam Ped Text: +++ User: I can’t open it!! Tried all the things ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) Error: Code: cloudNoAdd +++ Support: Sorry to hear that - we see this bug several times a day but usually following all of the steps in the troubleshooting guide fixes it, although we’ve had a couple of instances recently where it took one last reboot to finally resolve the issue. Unfortunately we don’t have any further suggestions on our side - it’s 100% an Apple issue and that bit below where it says “hasCloudLibraryEnabled: false” is coming straight from your device. Until it says “true”, Playlisty’s never going to work - it’s not something we can work around. The only further suggestion I can make (apart from repeating the troubleshooting guide again) is to contact Apple. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: unlink account Date: 26/01/2025 Source: Website User: Flore-Anne ZAITI Text: +++ User: I would like to unlink my spotify account from playlisty. Could you tell me how I can do that? Thank you in advance. +++ Support: If you go in to Playlisty Settings and scroll down to the Spotify section you’ll see a sign-out button. Just tap that. If you want you can also revoke Playlisty’s permissions from within Spotify. To do this just go to your Account profile in Spotify and (on the web version) scroll down to the option to “Manage Apps”. If you tap that you should be able to see Playlisty listed with a “Revoke Access” button next to it. Tap that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 25/01/2025 Source: App User: Emanuel Mihali Text: +++ User: I’ve just installed Playlisty for Spotify because I want to import some playlists back from Apple Music. I have already bought the pro license on Playlisty for apple music, but it doesn’t seem to be active on the Spotify app. I pressed the “Restore previous” button, and logged in with the apple account. Are the licenses separate or is it a bug? ___________________________ Product: Playlisty for Spotify Version: ITA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do try to make this clear in our App Store descriptions. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 25/01/2025 Source: App User: pedro figueiredo Text: +++ User: Playlisty is now Stopped You may now return to the Home screen by pressing the Home button (if you have one) or by swiping up from the bottom edge of the screen ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: PRT 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: Code: cloudNoPlayback +++ Support: It seems like you don’t have an Apple Music account? https://music.apple.com/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/01/2025 Source: App User: Junmin Gong Text: +++ User: When will Simplified Chinese be supported? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: For text within the app we don’t currently have plans I’m afraid. For track title & artist matching it should already work with some sources (e.g. Spotify) and for others it’s something we’d consider adding. If this is what you’re looking for, do you ave any examples of playlists or playlist sources where matching is currently failing on Simplified Chinese text? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 24/01/2025 Source: App User: Cheryl Richardson Text: +++ User: How do I change the spotify playlist I initially linked to? I signed into the wrong account. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) +++ Support: 1. Go to Playlisty Settings & select sign-out in the Spotify section 2. Open Safari on your desktop, go to https://open.spotify.com/ and sign-out there too 3. Still in Safari, sign in to the right Spotify account 4. Back in Playlisty Settings, select sign-in from the Spotify section. That should do it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 23/01/2025 Source: App User: Daniel Meyerhoff Text: +++ User: Is there any more in depth documentation for the ios shortcuts implementation? I’m looking to use the shortcut to take a spotify link passed in and add the equivalent apple music track to a playlist but have had little success. Thanks for the app—it’s a lifesaver! ___________________________ Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: Have you seen this page: https://www.obdura.com/faq/siri-shortcuts/ ? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 23/01/2025 Source: App User: V Lee Text: +++ User: I can’t seem to sign-in into my account. It takes me to a generic page that continues without signing in. Can you help? ___________________________ Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) +++ Support: This page should help - especially the second section where it recommends you log in to Spotify in Safari before launching Playlisty: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace mode Date: 22/01/2025 Source: Website User: Julian Fuentes Text: +++ User: Is replace mode still in testing and what kind of playlists does it work with the one post I saw from you guys said it only worked on playlists made by playlists but is a playlist considered to be made by you once it’s transferred or do playlists that were made in Spotify and then transferred to Apple Music not count the wording was very confusing and I can’t tell if replace mode works without actually getting the pro option +++ Support: Here’s more detail: https://www.obdura.com/faq/replace-mode/ It’s still in beta testing, and will remain so for now. However it’s proving to be very reliable. If you’ve enabled Playlisty “replace mode” and then transfer a playlist from Spotify (or anywhere else) then the resulting Apple Music playlist is replaceable going forwards, so you can repeat the process and the playlist will be replaced. Hope that makes sense. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 21/01/2025 Source: App User: Sidney Chuckas Text: +++ User: I would love to delete my account permanently. Is this possible? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 20/01/2025 Source: App User: aylincontact Text: +++ User: I want to uninstall the app ___________________________ Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: You can just delete it: https://support.apple.com/en-gb/102610 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/01/2025 Source: App User: Linda Aldrovandi Text: +++ User: I downloaded The app from The App Store. I was trying to buy The pro version, but a family member already did it. So an error occured…so I can’t buy, I can’t restore The previous shop…how can I solve this? We have The Apple family condivision. ___________________________ Product: Playlisty for Apple Music Version: ITA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Family sharing is enabled for Playlisty Pro so you only need to buy it once for the whole family. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/01/2025 Source: App User: Z Al-Maameri Text: +++ User: How can I delete my account? +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 18/01/2025 Source: App User: Thomas Robinson Text: +++ User: Having issues getting playlisty to access Apple Music library. Have checked sync library is on and have tried the troubleshooting (sign out, restart) a couple of times. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Sorry to hear that - we see this bug several times a day but usually following the troubleshooting guide fixes it, although we’ve had a couple of instances recently where it took one last reboot to finally resolve the issue. Unfortunately we don’t have any further suggestions on our side - it’s 100% an Apple issue and that bit below where it says “hasCloudLibraryEnabled: false” is coming straight from your device. Until it says “true”, Playlisty’s never going to work - it’s not something we can work around. The only further suggestion I can make (apart from repeating the troubleshooting guide again) is to contact Apple. Sorry! P.S. If Apple do manage to resolve this for you we’d be extremely grateful if you can tell us how, so that we can pass it on to other users! +++ User: Thanks for getting back to me so quickly! I ended up getting it to work. After trying the troubleshooting method a couple of times, I did the first half (logging out) but then deleted playlisty before rebooting and then downloaded it again once powered on. Thanks again 😊 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: CXL Subscription Req. - 1.18.25 Date: 18/01/2025 Source: Other User: Alexander Diaz Text: +++ User: Please cancel my subscription - 1.18.25. +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: AM Pro access to Spotify Pro Date: 18/01/2025 Source: Website User: Johnthan W Roberts Text: +++ User: I was just wondering if my Playlisty Pro Apple Muisc subscription carries over to the Playlisty Spotify Pro subscription. So I can use both. +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/01/2025 Source: App User: Vincent Crosby Text: +++ User: How do I cancel my subscription ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/01/2025 Source: App User: Rajeev K Text: +++ User: I upgraded to playlisty pro but when i reopened the app it doesn’t recognize the purchase ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Sorry to hear that! Your purchase ought to flow in to Playlisty automatically - it should all be handled by the App Store. Apple provide this guide to help with this type of issue: https://support.apple.com/en-us/108096 - it’s definitely worth a look. In particular, make sure you try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, I recommend trying the following: - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. But if it’s still not working after that you are best doing the last step in their guide which is to contact Apple directly. They ought to be able to resolve this. +++ User: Works now. I killed the app and restarted my phone. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/01/2025 Source: App User: Joey Hotz Text: +++ User: Hey seems like Spotify integration not working 😭 ___________________________ Product: Playlisty for Apple Music Version: AUS 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Copy & paste from email. +++ User: User error sorry, I was signed out +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/01/2025 Source: App User: Mikala Langston Text: +++ User: I’d like to cancel my subscription. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 16/01/2025 Source: App User: Angello Rista (Enkli) Text: +++ User: Hello everyone! I’ve been receiving this alert on both apps quite frequently lately. Also i happening for the apple music app PastedGraphic-1.png ___________________________ Product: Playlisty for Spotify Version: -- 1.16(183) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: Thanks for the feedback! Is there any pattern to it? e.g: - does it always happen for one playlist but not another? - or does it start happening for all Beatport playlists for a while? - when it starts happening does it just randomly start or does it happen to, say, the first playlist after switching to the app? - if it happens for a particular playlist does it ever “fix” itself and start working again? Or does it stay broken? - is there any chance that the actual Beatport version of the playlist could be empty? Or are you confident there should be tracks there? Sorry for all the questions! +++ User: it happens after I open about five playlists. The workaround is to turn iCloud sync on and off. I also see it happening from 1001tracklist after transferring +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty ongoing slowness issue Date: 15/01/2025 Source: Website User: James Text: +++ User: Hello, love the app! I was trying to do a large playlist load from a .csv file. During the process of verifying the song mappings, the app became very slow and non-responsive, so I force quit the app. After relaunching, the extreme slowness and frequent locking up has continued, and makes the app unusable. So I'm guessing something related to my upload attempt is still going on in the background. I uninstalled and reinstalled the app to no avail. Are there some app support files somewhere that I could delete to acheive a fully clean reinstall? Alternatively, is it possible that there is an Apple Music process that is interfering? +++ Support: Thanks for the feedback! Can I check whether you are on a Mac or iPhone? If you terminate Playlisty that’s normally all you should need to do, although very occasionally restarting the Music app also has an effect if you’re on a Mac (it won’t make any difference on an iPhone). There aren’t any other hidden or background processes though. I guess if the problem continues you could try restarting your device but if that helps I’m not sure I could explain why! I assume that the sluggishness is constant and not just (for example) during matching? +++ User: it was a constant slowness upon launching the app. I was to resolve it by quitting and restarting Apple Music, so I think that was probably to blame. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: music Date: 15/01/2025 Source: Website User: sumanta Text: +++ User: i can't start any music in spotify +++ Support: That sounds like a Spotify problem - perhaps you’d be better off contacting them? You can find them at [https://support.spotify.com/](https://support.spotify.com/uk/). +++ User: Not working. And i am just paid rs 299 for mac book sppotify +++ Support: Contact Spotify. We are not Spotify. We are Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 14/02/2025 Source: App User: Jeff Vestal Text: +++ User: After I bought Playlisty, I tried to save a playlist over to Apple music but I keep getting an error message about too many retries. Seems there is some API limit. I have waited a couple of days, but I'm still unable to sync data. Is there any workaround for this or is it a known issue? CleanShot 2025-01-13 at 18.33.19@2x.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: No that’s something we very rarely see, and even then retrying a few minutes later will fix it. Can I ask how many albums you have? I’m wondering if that’s a factor. Also is it just that one playlist that’s giving you the error? Or are others giving it too? +++ User: I'm trying the "Liked Albums" playlist. it has 707 items, according to Playlisty. I tried another one that has 415 and that worked. I also tried "Liked Songs" that has 9,450 tracks and that also worked maybe its hitting a limit with 707 albums * number of tracks? +++ User: I also tried to sync over a batch of playlists, some worked but I got a few errors. Just as an FYI CleanShot 2025-01-14 at 16.53.28@2x.png +++ Support: Many thanks for the extra information. Were you saving the albums to a playlist? Or straight to your library? I’m guessing a playlist, in which case Playlisty has to look up all of the albums in the list and convert them to individual tracks, which I suspect is the step which is failing here. If you save them straight to your library it may work better as it can bypass that step and store them as albums (although obviously you may not want to do that). But it’s still very odd that you’re getting this error message at all (and all the others you sent). There’s definitely no upper limit that you're hitting here. You clearly have a large library but I have a similar number of albums myself and don’t have any similar issues. I can see from your screenshot that the Apple Music API is throwing 429 errors, which basically means the service is maxed-out and it’s asking Playlisty to come back later. But that’s a common issue and Playlisty has a lot of complex logic to work around that so normally you’d never know about those errors. If Playlisty is showing you that error it means it’s tried everything and isn’t getting anywhere. And some of the other errors you’re seeing indicate that the Apple Music API is in a very bad way indeed. We hardly ever see those messages. Can I just ask if there’s a particular time of day that you’re getting these errors? If you try at a different time, do things go more smoothly? +++ User: In the first case I was in the "Liked Albums" playlist (I guess) trying to save those. What I really want to do for those however is save individual albums. I didn't see another way in Playlists to view albums. So other than clicking 1 by 1 for 707 times to send over albums, I was hoping it would break them apart like it does when you select multiple playlists. If there is a better way I'm all ears :) I have tried this in the late morning and early evenings (Chicago time) +++ Support: There’s no way to send albums over individually but when you go in to your Spotify liked albums playlist there’s a “Skip” button which gives you a quick way to unselect individual albums you don’t want to copy over. It would be tedious to use that to send albums over one at a time, particularly if you have 700, but it does give you some control. When you tap the Save button in Playlisty you’ll get a screen with a number of tabs. By default the “Save to a new playlist” option is selected, which requires Playlisty to “explode” all your albums to individual tracks as you can’t put albums directly into a playlist. This is the step I suspect is failing. However if you want to save you albums directly to your Apple Music library (so that they appear in the Albums section in Apple Music) you might want to try the “Save to library” tab (rightmost) which will be much more efficient as it can save the albums directly, without “exploding” them to tracks. Might be worth a try? We’ll do some more testing to see if we can recreate your issue during those time slots. +++ User: The save to library worked great. It is what I was aiming for rather than a playlist with 700+ albums :) It would be clever if you defaulted to "save to library" when dealing with that particular Spotify playlist. Thanks for all the back-and-forth help. I work in tech, and I appreciate a good support team! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/01/2025 Source: App User: fdesoure Text: +++ User: I bought your app today to export my playlists and saved artists from Spotify to Apple Music. I have followed all instructions, to no avail. I have deleted and re-run everything, still no help. Nothing migrated to Apple Music. Can you please help? ___________________________ Product: Playlisty for Apple Music Version: PRT 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Did Playlisty tell you it had successfully finished saving your playlists? If so then you can be certain they saved Ok - you probably just have an Apple Music sync issue on your device. This guide will tell you how to fix it: https://www.obdura.com/faq/sync/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/01/2025 Source: App User: Tim Rogers Text: +++ User: I’ve just started using the scratch pad for a text playlist and noticed it doesn’t match the artist leading to inaccurate results. So I paste this list for example: 1. Infinity Plus One - The Chronicles of Orion 2. Deetron - I Cling (feat. Ovasoul) 3. Harry Dennis - Infinitely (Mark Hand Version) 4. Crue - Crue 01.A (Kyle Hall Remix) 5. Tiger Stripes - All Night Long 6. Cumhur Jay - Mercadona 7. Loxodrome - Emberfall (Dub) The 1st result is incorrect because it didn’t pick up the artist field. Is there something I need to add? image.png image.png ___________________________ Product: Playlisty for Apple Music Version: AUS 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: I suspect the row numbers may be confusing Playlisty. If you remove those, do you get better results? +++ User: I just copied a different list and this time it was like this… hey presto if it says ‘Tracklist’ at the start it recognises the Artist - Track fields Tracklist 1. The Illusionist & Darm - Vincent Wyles House 2. Underground Resistance - The Theory 3. Eversines - Transition Portal 4. Fred P - Vibe To The Rhythm 5. Sloth - I Won't Stop 6. DJ Three Jay & Patrick Wayne featuring Pamp - Chicago Fire +++ Support: Playlisty has a long list of “patterns” that it tries to match against your text to see which one comes back with the best results. I think the row numbers are causing Playlisty to pick the wrong pattern for some reason. Adding some random text at the start without a row number is probably enough to make Playlisty try a different pattern which gives better results. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 13/01/2025 Source: App User: Angello Rista (Enkli) Text: +++ User: Hi everyone! I noticed that there are duplicate tracks in the new update for the beatsource macOS and iOS apps. Can someone help me out with this? PastedGraphic-1.png ___________________________ Product: Playlisty for Spotify Version: -- 1.16(183) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.2) +++ Support: Thanks for trying out the new Beatsource stuff! If you tap on the playlist cover art it will take you to the source playlist in Beatsource and you’ll most likely see that those tracks are “duplicates” in the source too, i.e. Playlisty’s just copied what’s there. Often they are a variety of slight remixes but sometimes just straight dupes. Not sure why they do this. You’re right to point it out though - it’s confusing. Will have a look and see if we can strip them out. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/01/2025 Source: App User: Maxime Maxbat Text: +++ User: I no longer have access to the pro features even of I paid the pro app last year. Could you help me ? Please find screenshots linked to this mail. image1.pngimage2.png ___________________________ Product: Playlisty for Apple Music Version: FRA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: Sorry to hear that! Your purchase ought to flow in to Playlisty automatically - it’s all handled by the App Store. If it’s not working you are best contacting Apple - they ought to be able to resolve this. Before you call them though, I’d try restarting Playlisty and restarting your iPhone. If that doesn’t fix it, the following: - Go in to Settings -> [Your Account] -> Media & Payments - Sign-out - Restart your device - Go back to Settings -> [Your Account] -> Media & Payments and sign-in again That usually fixes most App Store issues, in our experience. +++ User: The problem seems to be solved with the reboot. Thank you for your help ! +++ Support: Thanks for letting me know +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 11/01/2025 Source: App User: Magnus Schulz Text: +++ User: Sync is enabledd. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: You need to follow ALL of the troubleshooting steps that Playlisty gave you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 10/01/2025 Source: App User: An Jiang Text: +++ User: I want to purchase the pro for Apple Music but it doesn’t allow me to pay. Every time it goes to American express page and make me pay. I just want to pay with my Australian Visa card ( anz) ___________________________ Product: Playlisty for Apple Music Version: AUS 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(16.7) +++ Support: I’m afraid the payments side is entirely handled by Apple - we have no access to their payment systems. Your best bet is to contact Apple directly. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 10/01/2025 Source: App User: Yann Receveur Text: +++ User: I upgraded in order to move my playlist from Apple Music to Spotify. Unfortunately I can do the other way around. I would like a refund for my subscription. ___________________________ Product: Playlisty for Apple Music Version: FRA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Yes to move playlists to Spotify you need our “Playlisty for Spotify” product. I’m afraid you’ll need to contact Apple for a refund- they don’t give us access to their payment systems. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 09/01/2025 Source: App User: cdmeek (Chance) Text: +++ User: Just an idea. I’d like to be able to use the Apple Music import feature combined with “Prefer Censored Tracks” to basically make a cleaner version of a playlist. I like the Censored feature when importing from Spotify but if it was feasible to do it within Apple Music that would be great. It would be handle for Apple’s own playlists. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2.1) +++ Support: This *should* work already, I think. If you: - head over to Settings, scroll down to “Enable Apple Music as a Source” section and enable all options in that section - use the “+” at the bottom of your playlist sources to add your Apple Music library as a source You should then be able to tap on existing Apple Music playlists and have Playlisty re-match them, respecting all your existing match settings. Does that do what you were looking for? +++ User: ah yes, I did not have the Re-match option checked. Okay, thanks for the help! One more question. Would it be possible to add a replace mode when Apple Music is the source? I may be the only one that wants this but just thought I'd ask. +++ Support: Not sure to honest. Enabling it wouldn’t be hard but am not sure what the implications would be e.g. being able to replace a playlist with itself. Is that something you’d want to be able to do? +++ User: Ah, I see what you mean, and I realize I may be thinking of a paradigm that doesn't quite fit with the app. So the idea is, I would essentially copy a playlist from ALT CTRL to a new one, ALT CTRL clean. Then any subsequent imports would do a replace for ALT CTRL clean. I guess that gets kinda weird because we're talking about managing two different Apple playlists. +++ Support: It’s not necessarily weird - it just might need some additional checks. Which might actually be a bit harder than it sounds. As below, I’ll give it some thought! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t transfer from YouTube music to Apple Music Date: 09/01/2025 Source: Other User: John Holt Text: +++ User: I have just purchased playlisty pro. I wish to transfer my YouTube music uploaded music to Apple Music. The only option offered is to transfer “liked” tracks. I don’t have any such thing but I do have a lot of albums and songs that I want to transfer. Can I do this somehow or have I wasted my money? (update) I have just realised that I purchased playlisty pro under a different email address to the one used for YouTube music. Would this be the reason I can’t find anything to transfer? If so is it possible for me to change my email address for playlisty pro to [...] +++ Support: No, it shouldn’t matter what email address you used to purchase Playlisty. The email address that Playlisty uses to sign-in to YouTube is different and is set in the “Settings” section of Playlisty. I suggest you head over to Settings, scroll down to the “YouTube” section and tap “Sign-out”. Then go in to Safari and look at https://music.youtube.com/ and check you can see your YouTube playlists that way e.g. make sure you are logged-in to the right account. Finally go back to Playlisty and sign-in to YouTube again. I’d probably restart Playlisty at that point, just to be sure. If that’s still not working it’s worth noting that there are other ways to access those playlists in Playlisty: - If you go in to the YouTube Music app and “share” a playlist link with Playlisty, that should work - You can simply paste playlist links (in the format https://music.youtube.com/playlist?list=PLRwc9bCUkCSPLKKj_hWGLxMFqD7WL4K33) straight in to the Playlisty Scratchpad +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/01/2025 Source: App User: bob pasker Text: +++ User: not sure why this failed to find a match image.png image.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.23(740) Device: Idiom: landscape Device: iPad OS: iPadOS(18.3) +++ Support: Interesting one - thanks for flagging. The reason it didn’t match is quite complex: one of many “quality checks” that Playlisty does is to look at the ratio of matching words (3, in this case) vs. mismatching or missing words (4, in this case, because the whole artist name is missing). That’s why it doesn’t even bother showing the track. It’s behaviour that’s been there for years. That doesn’t feel quite right to me though - it would still be nice to at least see the track so that you could pick it. I’ll give it some more thought. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify playlists on iPhone Date: 08/01/2025 Source: Website User: Susan Schueler Text: +++ User: I need very simple straightforward instructions on how to import the playlists I have on my iPhone Spotify to my desktop. Thank you for your assistance +++ Support: You don't need Playlisty (our product) to play Spotify playlists on your desktop. Most likely you need to install Spotify on your desktop. You can download it here: https://www.spotify.com/uk/download/mac/ +++ User: Ahhhh - thanks. Just read that Spotify is compatible with every device - but not desktop. +++ Support: Spotify is 100% compatible with both Mac & Windows desktops. You must download it from the page I linked below though - it’s not on the App Store. Also you can log in and access your playlists on the web, using your desktop browser, here: https://open.spotify.com/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 008/01/2025 Source: App User: ประพา มูสิกะรักษ์ Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: THA 3.22(720) Device: Idiom: landscape Device: iPad OS: iPadOS(18.3) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled It says my device is denying playlisty access. +++ Support: We see this error many times a day. It’s an Apple error, not Playlisty, but if you follow the troubleshooting instructions that Playlisty gives you it should resolve the error. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pro Version Date: 08/01/2025 Source: Website User: Love Ventrello Text: +++ User: I cannot purchase the pro version of the app. It is impossible to add another payment method and by the time I got my sister (the head of the family plan) to agree I started receiving an error message telling me to wait because I exceeded SMS message attempts. I waited over 12 hours and the message is still there. Very frustrating experience. +++ Support: Sorry to hear that but I’m afraid the whole App Store purchase process is handled by Apple, not us. Might be worth giving them a call? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/01/2025 Source: App User: Andrew Fisher-Shin Text: +++ User: I recently purchased the pro version of the app and have been encountering this error when attempting to import all of my playlists simultaneously. Is there a fix for this? (Pictured below) Additionally, iOS supports a two finger swipe up/down to multiple select in tables, it would be great if the app allowed that. Thanks! image0.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: How many playlists are you trying to import in one go? To work around the error either try migrating in smaller batches of playlists or try at a less busy time of day (e.g. not peak time in the US). There’s no fix - that error (429) means that Spotify is throttling you because it has too much going on. Playlisty does lots of stuff under the covers to work around that error but ultimately there’s a point where it has to give-up, and if you are seeing that error you’re past that point I’m afraid. Thanks for the two finger swipe feedback: we will take a look at why that’s not working. I assume you’d primarily want this on the table where you can multi-select playlists? +++ User: Gotcha. It’s around ~400 playlists, some with 100+ songs, so that’d make sense. Maybe if there’s an easier way to mass select or do by batch then? I managed it with smaller batches but it took a while. I attached a video with the two-finger select, and yeah, the table where you can multi-select playlists would be ideal. It’s kinda niche, though, so I can understand if you’d prefer to just implement some other form of mass multi-select. Thanks for hearing me out! Love the one-time-purchase model. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Wthe "small feed"? Date: 08/01/2025 Source: Website User: Victor Manuel Beltran Text: +++ User: So, just to be clear, in order to know how small is the "small fed", once has to download the app, and only after installing and running the app we know?, Well I guess is for the trades, taxes and others, but It wil be pefeable to know the feed on advance like other apps on the App and Mac Store. This app I found it very useful by the way! We needed something like this, specially for my husband, (to whom I share the Apple Music subscription) and he does not use it because he don't want to left behind their Spotify´s playlist and I think this can persuade him to make the change to Apple Music. Thanks, congrats on the great app! 👌 +++ Support: Thanks for your feedback! The fee for Playlisty depends entirely on what region you are in and what local taxes apply. But you don’t need to download the app to see this for your region. Just like any app using in-app purchases you can see this in the App Store in the Information section. Look where it says “In App Purchases”. Give Apple feedback if you don’t think it’s prominent enough - we have no control. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 07/01/2025 Source: App User: Alex Norman Text: +++ User: What’s the best way of moving my 100k apple music to Spotify please? I have pro version ___________________________ Product: Playlisty for Spotify Version: GBR 1.15(161) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: When you say 100k - is that 100k library songs? Or are some of these tracks in an album? Or just random tracks that got added because they were in your playlists? Or is the 100k already organised into playlists? We do see a few 100k song libraries and moving 100k with Playlisty is doable with enough time. But moving them as a single block, without breaking them into smaller chunks, has never been tried. It will need a lot more memory than an iPhone has; most Mac’s would probably struggle, in fact, and Spotify will quickly start “throttling” which will slow everything down hugely e.g. I would expect more than a day, possibly several days. Anyway the short answer to your question: the best way is to clear out & organise your library to be more playlist oriented and ideally much smaller before you move. Long version: - Break the task into smaller chunks - specifically playlists. Playlists must be smaller than 10k on Spotify which is a good size to be moving in one go. - Investigate the “Library Albums” playlist in Playlisty’s Apple Music view. Assuming it doesn’t run out of memory it will try and identify albums in your 100k, which will be a much smaller number and may be easier to move. - Bear in mind that the only place that you can put 100k individual tracks is Spotify’s “Liked Tracks”, where they will influence your recommendations. Is that what you want? i.e. are you sure all 100k are genuinely “liked” by you? To be honest I wouldn’t even attempt all this with an iPhone. Do you have access to a Mac? +++ User: Thanks for detailed reply! And great app btw My library is 20+years old so it’s 100,000 songs yes. Mostly albums. Lots of it mp3 now matched with iTunes Match. Have reached silly Apple 100,000 track limit Sounds like the album import is what I want Wonder how to match what’s left One quick question…can you make imported playlists private by default into Spotify? +++ Support: You’re in a position very similar to my own a few years back. Do you have some spreadsheet skills? If so, and you have access to a Mac or PC (with iTunes) I’d strongly recommend exporting your songs list (File -> Library -> Export Playlist [Unicode Text]) and then treating it as a data problem. If you can create a list of albums you want to keep and a list of individual tracks you want to keep (acceptable formats here: https://www.obdura.com/faq/scratchpad-formats/) then Playlisty will able to import them using the Files or Scratchpad tabs. You should break the files into to smaller ones if they are > 10k rows. You’ll end up with a completely clean library at the end of it. Also (not sure if relevant) but you’ll probably find after this exercise that you are now no longer anywhere near the AM 100k limit. > can you make imported playlists private by default into Spotify? I don’t think so but not sure I’m afraid. +++ User: Awesome! Thanks for this Yes am a software engineer so not a problem to automate that kind of thing even +++ User: Your website tells me you’re probably a Londoner too! I’m in south London I’m primarily a frontend engineer (react/react native). Guessing your app is in swift? Nice one on realising something I find nicer and simpler than songshift which I pay for. Will try the csv format thing Wonder the best way of cleaning up AM after that. Any advice? +++ Support: Small world. I’m in Greenwich :-) Yes Playlisty is 100% Swift/SwiftUI. It was actually problems like yours that caused me to make Playlisty in the first place, rather than be a direct SongShift competitor. As for cleaning up AM afterwards, from “Songs" I’d just do "Edit -> Select All" and then "Song -> Delete from Library". You might want to do a backup first though! +++ User: Haha I’m Forest Hill. Will try out exporting and report back. I’m guessing after I delete all songs in AM I reimport them via the csv? +++ Support: Went to school near Forest Hill - have always lived round this general area. Yes, you delete everything and then re-import the “cleaned up" versions from CSV. Strongly suggest you dry-run it a bit before jumping in at the deep end though. You might even want to log in to https://privacy.apple.com/ and request a download of your “Apple Media Services information” archive before starting. By the way, if you’re importing back to AM you’ll need "Playlisty for Apple Music" for that, not "Playlisty for Spotify”. It’s a different license I’m afraid. Also don’t treat your device as being the “single source of truth” as far as your library is concerned. As far as Apple Music & Playlisty are concerned the cloud is the definitive source of everything and when making big changes to large libraries like yours it can take hours for them to get into sync. Treat the view on https://music.apple.com/ as your single source of truth. P.S. Note that there’s also a "Library -> Import Playlist” menu option in iTunes that looks like it will import from CSV but (bizarrely) doesn’t work with Apple Music. Do not assume it will work in any useful way. +++ User: Thanks again for detailed reply. Really appreciate it Yup have also bought the other Playlisty 😀 Didn’t know about downloading my data via Apple. Will do. Thanks for tip about web app being source of truth for my library! Right I’ll report back I’m guessing you might be a music geek too like me in which case I try to go see interesting gigs all the time around London. I’m off to smote (stoner metal) and Hamilton leithhauser (ex walkmen singer) soon. Oh and Utah saints at fox and firkin! +++ Support: Honestly I didn’t realise the F&F was still going - think the last time I went there was around 40 years ago (tells you how old I am!). Yes am definitely a music geek but mostly electronic stuff these days (Utah Saints probably more my kind of thing). Don’t go to much live stuff these days though - takes too long to recover! +++ User: Fox and firkin is getting very cool with great bands booked. I’m in my 40s and in early 2000s was also just a random small gig venue. I’m also off to rival consoles at that new outer net monstrosity venue in Tottenham Court Road. Rival consoles is ambient electronic one might dig if into aphex twin ambient vol 1 Anyway thanks again +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Folders Date: 06/01/2025 Source: Website User: Jens Text: +++ User: I recently bought Playlisty and thought I would be able to se Spotify folders in the app but to no avail. Am I missing something or is this not possible? Please advise. +++ Support: I’m afraid it’s not technically possible for 3rd party apps to show Spotify folders. Spotify don't make folders available through their API. Sorry! +++ User: Bummer! But thanks for your very fast reply. It saves me time from looking for a feature that's not there ;D It looks like I'll have to do my transfer semi manually. +++ Support: In case it helps you to transfer your playlists in batches (e.g. one batch per folder) you can paste any number of Spotify playlist URLs in to the Playlisty Scratchpad. Might help? +++ User: Thanks for the tip! I'll have a look into that. Great app for a great price BTW. +++ Support: Glad you like it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Deezer Date: 06/01/2025 Source: Website User: Dark Text: +++ User: The import from spotify works beautifully! thank you! But why can't I import playlists from Deezer? - I am correctly logged in - on Deezer I currently have a free plan +++ Support: Do you see Deezer on your list of playlist sources? If not you’ll need to add it using the “+” menu at the bottom of the list (“+” -> “Deezer” -> “Your Deezer Library"). If you see Deezer, what happens when you click on it and then click on a playlist? Do you get an error? Maybe you can send me a screenshot? +++ User: Cześć Andy, one nie są wyświetlane w PfAM. Mac and iPhone somo. Maybe Deezer doesn't provide in the free plan? I am sending you screenshots +++ Support: Free plan is working for me: Were the playlists in your Deezer account curated by you? Or are they shared playlists created by Deezer or other users? Deezer only allows us to see the playlists created by you, so maybe that’s it? As a check, try creating a new playlist of your own with a few tracks in it and refresh the Playlisty view to see if it’s visible? Also (not sure about this one) you might need to make sure that your playlists are not marked as private. Worth checking. Finally it might be worth signing-out of Deezer (from Playlisty Settings), restarting Playlisty and then signing-in again. +++ User: I've done everything you wrote about, it still doesn't work. Probably the problem is that deezer free, doesn't work in my country (Poland), hence the restrictions. I have no more ideas ;) +++ Support: Maybe that’s it - I don’t get that "not available" message here in the UK. But from your earlier screenshot you seem to be able to log in and see your playlists? +++ User: Yes, I can log in, listen to 30 sec songs, manage my account, create playlists etc. I don't know what the functionality of Deezer Free is. Btw. I have been a Deezer user since the beginning i.e. 2007, my first streaming service :D I'm going to try, create a new account 1 month free, see if I can import from this account. +++ Support: Please let me know how you get on! I can’t tell you what functionality you get with the free version as we only really use it to test our software. I thought it was just adverts, like Spotify free. +++ User: Of course, I'll write you in a few days how I managed it. Thank you for your time and help, you have made a great application. +++ User: It turns out that the problem with Deezer lies with the Free account. In countries where the Free account is not available, there is no access to Deezer playlists. I created a new "1-month free" account, found my playlists by their unique names, and imported them into PfAM without any issues (you can't search for a user by name as they remain anonymous). I can only edit the Deezer account by logging in through a web browser, as the iPhone app blocks access. So basically, everything works perfectly; the issue is with Deezer's restrictions. Once again, thank you for your help. +++ Support: Thanks very much for that - definitely one for our knowledge base! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 06/01/2025 Source: App User: Caleb Cameron Text: +++ User: i accidentally purchased the yearly subscription that i did not need would yall be able to reverse the transaction- ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: There’s no subscription for Playlisty. It’s a one-off purchase. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 05/01/2025 Source: App User: Craig McIntyre Text: +++ User: I’m not sure what to do here. It keeps saying Playlisty is denied Apple Music access. I’ve run all the troubleshooting steps the app provides. I’m trying to send my Spotify lists over to Apple. Thanks! ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: Code: cloudNoAdd +++ Support: We see this error several times a day. It’s an Apple Music issue - there’s nothing we can do to work around it on our side but the troubleshooting steps that Playlisty recommends on the error screen should fix the issue. If it’s still not fixed I recommend skipping to the last step, repeating the steps on there, and then performing one final, extra reboot of your device. We’ve had reports that this sometimes works. +++ User: Thank you for following up. It has since began working on its own when trying again later on! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: charges Date: 05/01/2025 Source: Website User: thomas scott kennedy Text: +++ User: Is the charge for Playlisty App just a one time charge or is it recurring? +++ Support: It’s a one-off. We hate subscriptions and don’t think they make sense for apps like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 05/01/2025 Source: App User: bob pasker Text: +++ User: I bought pro but it’s not restoring my purchases ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: You are one of our beta testers so most likely you are using the version of Playlisty in TestFlight, not the App Store. If you are using the TestFlight version you need to go through the process of “purchasing” Playlisty Pro again (you won’t be charged!) as TestFlight has it’s own version of the app store. Alternatively download the App Store version, which should pick up your previous purchase. +++ User: Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 05/01/2025 Source: App User: Arne Buhk Text: +++ User: Please add Support for Tidal! ___________________________ Product: Playlisty for Apple Music Version: DEU 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: It’s on the way but we are waiting for Tidal to release their new official API before we can release. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 05/01/2025 Source: App User: Thomas Exler Text: +++ User: I’m trying to transfer all my songs from Library > Songs on Apple Music to Spotify liked songs. I paid pro for “playlisty for Apple” after it was recommended I realized after this is the wrong app and you have a different app for Spotify. So this purchase is useless. Also the library songs list isn’t even coming up for Apple Music. It just says library albums. Very disappointed and I wish I could get a refund. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Normally we expect people to store & import their individual song list from “Favourite Songs” (not “Songs”) as that’s the equivalent of “Liked Songs” on Spotify. Importing from “Songs” would lead to massive duplication with “Albums” - in AM they are basically 2 views of the same thing. Also bear in mind that by default the Playlisty “Library Albums” view is a greatly cleaned-up view of your albums (toggle-able in Settings). It’s very complex and does a good job of cleaning up your AM albums so that they can go to the right place in Spotify (your Album section). It’s a major feature of Playlisty - no other app offers a similar view - and I’d recommend looking into it if you haven’t already. You can of course apply for a refund but you’ll need to contact Apple for that - they don’t give third party developers such as ourselves access to their payment systems. +++ User: Thanks for the reply. For my needs, I used songshift and it moved all my songs (Had ~4k and playlistly album view only detected ~1k). I removed any duplicates with https://spotify-dedup.com/. +++ Support: If you have 8 tracks from an album in your songs list, Playlisty will let you add the 1 album to your Spotify albums. SongShift will just add the 8 tracks to your songs list, which isn’t what most people want. Could that explain the difference in numbers you were seeing? +++ User: Maybe, sometimes I only had 1 song in my AM library from an album. If playlisty was going to just add this one song to Spotify and not the entire album, it wasn’t very clear with the album view UX. Would recommend adding “songs” in there somewhere. Anyways song shift worked fine importing all my songs and albums separately and no duplicates. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 04/01/2025 Source: App User: simon fisher Text: +++ User: Icloud is setup on apple music, i just paid my apple subscription for this but it doesn’t work, won’t let me get past the first step, Can you please support, ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: Code: cloudNoAdd +++ Support: We see this error several times a day. It’s an Apple Music issue - there’s nothing we can do to work around it on our side but Playlisty will recommend a number of troubleshooting steps on the error screen. If you follow these steps it should fix the issue. I recommend skipping to the last step as that’s the one that most commonly works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Syncing Apple and Spotify playlists Date: 04/01/2024 Source: Website User: Pedro Erviti Text: +++ User: I have a 108 song (so far) Apple playlist that I want to move into Spotify to work with my daughter and keep synced. I bought Pro for Apple, do I need to buy Pro for Spotify as well? Is the $2.99 monthly? What’s the transfer and syncing process? +++ Support: Yes I’m afraid that you need to buy Playlisty for Spotify to sync playlists to Spotify. You don’t need Playlisty for Apple Music for that. It’s a 1-off $2.99 though- not a monthly subscription. The process for syncing an Apple Music playlist to Spotify is described in the second example on this page: https://www.obdura.com/faq/101/. And if you want to automatically sync on a regular basis then this page is the one to look at: https://www.obdura.com/faq/siri-shortcuts/ +++ User: Thank you - resolved and transferred - but the last link is something I need to focus on next. Great product! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/01/2025 Source: App User: Dima S Text: +++ User: I tried but the app didn’t work for me. Can I please get a refund? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/01/2025 Source: App User: Dima S Text: +++ User: how do I import my Apple Music to Spotify? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: You need “Playlisty for Spotify” to import to Spotify. “Playlisty for Apple Music” is for importing to Apple Music. +++ User: I got it for the Spotify version but it’s giving me an error. Also it went half way through watching my AP playlist and quit. How do I use this correctly? +++ Support: Example 2 on this page: https://www.obdura.com/faq/101/ should give you the basics. If you get any errors while installing, Playlisty should tell you how to fix them. But if you are getting other errors send me a screenshot and I’ll look in to it. +++ User: Getting this error: +++ Support: Do you have access to a web browser on a PC or Mac? If so, if you log in to https://music.apple.com/ in a web browser can you see the playlist Ok? If so, can you share a link to the playlist with me? (from the playlist select ‘…' -> Share -> Copy Link) +++ User: OK, I’ll do when I get home! Thank you for helping out. Please stay on the horn with me :) I do have access to a web browser. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Wrong subscription Date: 03/01/2025 Source: Website User: Jordan Wong Text: +++ User: I mistakenly purchased the subscription for playlisty for apple music, and only realized after that I should have purchased playlisty for spotify since I needed it to transfer from apple music to spotify, not the other way around. May I switch my subscriptions somehow? +++ Support: Sorry to hear that. I’m afraid they are different licences so you’ll need to ask Apple for a refund on your Playlisty for Apple Music purchase (I’m afraid we can’t process refunds ourselves) and then purchase the Spotify version separately. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 02/01/2025 Source: App User: Skyler Bower Text: +++ User: Why am I continuously being charged ? 3$ I bought it as a one time purchase ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: You aren’t. Playlisty is a one time purchase. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Apple Playlist is not updating Date: 02/12/2025 Source: Website User: Matt Weiszbrod Text: +++ User: I am getting this error when trying to update my playlist: "This Playlist is read-only. You cannot add tracks to it." It worked originally to transfer from Spotify to Apple Music, but it will not update as I add songs to my playlist on Spotify. I signed out and back in on the app, which did not resolve the issues. Any help would be greatly appreciated. +++ Support: Do you get this message when you add to all playlists? Or only when you try to add to this one? If you create a new playlist with Playlisty, can you add to that one ok? Also is it possible that you have 2 playlists with the same name? Finally can you try manually adding a track or two to your playlist using the Music app and see if that works? +++ User: I can update other playlists, I only get this issue when I try to update this one playlist. Is it possible it is doing this because I added songs in the Apple Music playlist and those songs are not in my Spotify playlist? +++ Support: No - if Playlisty says it’s read-only then it’s simply because Apple Music has flagged it as read-only. Have you made this a collaborative playlist? Apple doesn’t allow apps to update collaborative playlists so if so, that would account for what you’re seeing. +++ User: Ah, yes. It’s collaborative. That explains it. Thank you for the help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 02/01/2025 Source: App User: Dominic Text: +++ User: Trying to sync with my AM library. Not working. Please advise ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: Code: unknown +++ Support: Apple Music seems to be very heavily loaded at the moment so it may just be a glitch. However I’d try re-installing Playlisty as a first step. If that doesn’t work try: - Signing-out of Apple Music (Settings -> [Your Account] -> Media & Services - Restart your device - Sign back in to Apple Music and make sure that “Sync Library" is enabled - Then restart Playlisty +++ User: Gotcha. Thanks for the quick reply. Will let you know if I need anything else Leaving a good review just for the quick reply alone :) +++ Support: Much appreciated! If those steps don’t work please come back, ideally with a screenshot so I can see how far you are getting. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pandora Date: 02/01/2025 Source: Website User: Jim Hamala Text: +++ User: Does your app support transfer of playlists from Pandora? +++ Support: No - sorry - Pandora isn’t a service we currently support. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 01/01/2025 Source: App User: Doge Text: +++ User: YOUR SHIT isn’t working how I would like it to so if you will kindly give me a refund I would be grateful that your not a complete jackass. ___________________________ Product: Playlisty for Apple Music Version: CAN 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: How would you like it to work? Maybe it will do what you want if you tell us what you are trying to do. Apple don’t give third party developers access to their payment systems so we can’t process refunds ourselves. You’ll need to talk to Apple if you want to go down that path. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unable to use many of the pro features Date: 01/01/2025 Source: Website User: Spike Spiegel Text: +++ User: I purchased Playlisty Pro on my Mac, but I am unable to access many of the pro features, like creating playlists, adding tracks to library and playlists and others. It was clearly mentioned on the website that all these features would be available so I don't think it is right. I am quite enjoying the app otherwise especially for transferring files so let me know if I can do it (tell me the steps). If not, let me know if those will be integrated on the Mac app in the future. +++ Support: Yes, those features should all be available if you have “Pro”. They are available on both Mac and iPhone. First thing to check: does Playlisty know you have “Pro”? The way to check this is to go to the settings page (by tapping the gear-wheel) and look at the top of the page, in the purchase status box. It should say something like “You are using Playlisty Pro for xxxx” (xxxx = Apple Music or Spotify, depending on which you are using). If instead you see a graphic asking you to purchase “Pro” then your purchase may not have gone through? Next thing to check is whether those features have become enabled. If you tap on a playlist, wait for it to finish matching, and then tap the “Save” button you will be presented with all of the various options for saving (there is a tab bar to switch between them). Leftmost is “Save to new playlist” which is available to everyone. The other options such as “Save to library” are only available to “Pro” users and they should be available to you. Does that help? If not, can you send me a screenshot of the “Save” screen that you are seeing? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 31/12/2024 Source: App User: Nicholas Payne Text: +++ User: Tried all the troubleshooting steps with unlinking, restarting, relinking, same result. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: We see this issue several times a day. That diagnostics line “MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false)” is coming straight from Apple Music on your device and until that last “false” becomes “true” I’m afraid that Playlisty (and any other apps which interact with your Apple Music library) will not work correctly. It’s nothing to do with Playlisty - it’s 100% an Apple Music bug - and I’m afraid there’s nothing we can do on our side to fix it or work around it. I think your only option left is to call Apple Support, but before that I’d recommend carefully repeating that last set of troubleshooting steps again. After signing-out out of Media & Purchases make sure you’re fully signed-out out of the App Store by going in to the App Store app and the Music app and checking your account there to confirm you are really signed-out. Sorry I can’t be more help! +++ User: First off, just wanted to say how insanely impressed I am with the support response. Kudos to y’all. Second, I seem to have been able to get the error to resolve by adding a second restart to the end of the aforementioned troubleshooting steps. So unlink/turn off everything, restart, relink/turn on everything, then restart *again*, *then* it recognizes it. Definitely an Apple thing. Anyways, thought it might be helpful to know if you’re seeing this so often. Thanks again, and Happy New Year! +++ Support: Yes - that’s really helpful! In fact we might add it to the troubleshooting steps as an extra “if it’s still not working” step. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t get SoundCloud as a source to show any of my playlists Date: 31/12/2024 Source: Website User: Mike Text: +++ User: I tried both user id and profile link and both show “no playlists found”. Am I doing something wrong? +++ Support: Playlisty needs your playlists to be marked as “public”, so that’s one thing to check. Also try searching for your user name (from the ‘+” Menu -> Soundcloud) as that will ensure the link format is correct. Fyi your “Made for user xxxx” playlists may not show up, although you can still import them using Playlisty if you share a public link and then paste it in to the Playlisty Scratchpad. If you are still having problems feel free to send me the link you are trying and I’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 30/12/2024 Source: App User: Roar Myrheim Text: +++ User: Playlisty can’t access my library, the problem started now in December some time Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: NOR 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: We see this issue several times a day. It’s nothing to do with Playlisty - it’s an Apple Music bug - but Playlisty tells you how to fix it when you restart it. There are several screens telling you different things to try - I recommend going straight to the last one as that usually fixes it. If you don’t see the error screen above please send me a screenshot of the screen you see. +++ User: Thank you for your quick response. Step 4 worked for me :-) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 29/12/2024 Source: App User: Viktor Petrovich Text: +++ User: I have purchased your app to transfer Spotify liked albums which was successfully recognised more than 500 albums. However none of the albums was transferred to Apple Music instead single playlist was created with the songs messed up. Before I used Soundiiz and it worked perfectly while purchase of your app is waste of money, sorry. Please refund ___________________________ Product: Playlisty for Apple Music Version: POL 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.3) +++ Support: You selected “Save to a new playlist” when you saved your albums, so Playlisty saved them to a playlist exactly as you asked it to. If you want Playlisty to save your albums to your library then you need to select “Save to library” on the “Save to Apple Music” screen. It will then do exactly as you require. Apple don’t give developers access to their payment systems. If you want a refund I’m afraid you will need to talk to Apple. +++ User: Th as no you for the fast reply However I have already imported all albums with the free service TuneMyMusic +++ Support: I recommend you check your results. Just because TuneMyMusic says it’s transferred your 500 albums doesn’t actually mean it’s transferred the right albums (or even 500 albums, in my experience). If you’ve already purchased Playlisty Pro you might as well use it - it will do a much better job. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Purchase Playlisty Pro Online Date: 27/12/2024 Source: Website User: Bryan Sandoval Text: +++ User: I do not have access to the family sharing card on my Apple ID, therefore not allowing me to purchase any in-app items. Is there anywhere I could put in my card information to purchase it online for my account? +++ Support: I’m afraid you can only purchase via the Apple App Store. Sorry! In case it helps, Playlisty supports Apples "Family Sharing": https://www.obdura.com/faq/family-sharing/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 26/12/2024 Source: App User: Denzel Eggerue Text: +++ User: I’ve tried everything and playlisty won’t work for me. How do I fix this? ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: Code: cloudNoAdd +++ Support: Playlisty will give you several tips to try when you hit most install errors. Follow the list and it will usually fix the problem. For this one I recommend jumping to the last tip - it usually works if you follow it carefully. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unable to Locate Transferred Playlists Date: 26/12/2024 Source: Website User: Halli Text: +++ User: I have saved my songs from Spotify to Apple Music but the playlists do not show up on Music. I have tried transferring again but I came across an error stating that it has been saved. Please let me know the next steps. +++ Support: Almost certainly that’ll be because Apple Music isn’t syncing your device properly. It’s a very common problem and easy to resolve. To fix it, take a look at this page: https://www.obdura.com/faq/sync/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/12/2024 Source: App User: Mercy Text: +++ User: _so I already added my liked songs from Spotify but I was wondering what would happen if I did the same with YouTube music. Would it duplicate or delete duplicates? I don't want to have a bunch of duplicates. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(17.5.1) +++ Support: TL;DR: I wouldn’t really recommend doing this with YouTube Music. Long version: Generally, as long as you use Playlisty’s “Add to existing playlist” or “Save to library” options then Playlisty will not create duplicates. Unfortunately because YouTube Music give us only very poor metadata for their playlists it would be quite easy for Playlisty to match the YouTube tracks against slightly different versions to the Spotify tracks, meaning that Playlisty might not recognise some of them as duplicates when in fact they are. You can easily check whether this will be a problem by creating a playlist using “Add” mode with all your liked tracks from both sources. You should then be able to look at that playlist and see if there are duplicates. +++ User: Thank you so much for the info! I guess I should be fine though if I just add them to a playlist as opposed to adding to my library? I made the mistake of doing this with Spotify and ended up with a bunch of duplicates so I don't want to make the same mistake again. And thanks for the quick response. +++ Support: Yes - if you add to a playlist you’ll be fine. To be honest, most people I know use the library only for albums. Individual tracks live in playlists or the “Favourite Songs” playlist specifically. +++ User: Ok, thanks for the clarification. I might have to try that. I’m just so used to liking individual tracks. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Error using scratchpad Date: 24/12/2024 Source: Website User: David Fremeijer Text: +++ User: I just start using Playlisty for Apple Music. It worked great. I paid for the pro version. Now I get this error when using scratchpad: Something went wrong! The following error occurred while reading your playlist. The operation couldn't be completed. (Playlisty_for_Apple_Music.PLResponse.QueryError error 2.) I'm running Playlisty on a Mac Book Pro in MacOS 13.7.1 (22H221). I also tried the iPhone version. Linking to my Apple Music account works, but after that, same error. Please help, I would like to continu using this great app. +++ Support: Sorry to hear that. Can you send me an example of what you pasted into Scratchpad to get the error? If you haven’t seen it there’s a guide to the formats it supports here: https://www.obdura.com/faq/scratchpad-formats/ +++ User: Thanks for your quick reply. The line I try is: Ik wil dat je liegt - Hannah Mae & MAKSIM It seems to match the pattern from the documentation. image On my MacBook I worked around the problem by using a text file containing all the songs I want to add. That works as expected. +++ Support: If I paste that line 5x into Scratchpad it seems to work Ok, which implies that it’s not a problem with the line itself, more likely it’s just not consistent with other rows in your file. Most commonly this is down to the ‘-‘ character. There are at least 3 different characters which look like a hyphen and they can be very hard to tell apart, but for Playlisty to recognise the playlist all rows need to use the exact same character. Could that be the issue? Could other rows in your file be using a slightly different ’-‘ character? +++ User: I tried a little more. Weird behaviour. It seems this combination is working (I copied pasted it into this mail from the Mac version): Adele - Someone Like You Coldplay - Christmas Lights Queen - Bohemian Rhapsody Ik wil dat je liegt - Hannah Mae & MAKSIM But the following combination doesn't work (I copied pasted it into this mail from the Mac version) Ik wil dat je liegt - Hannah Mae & MAKSIM Adele - Someone Like You So I don't think it's the hyphen character as I copied and pasted it. Hope it helps :-) +++ Support: Thanks - will look into it more, probably in the New Year. +++ User: Fyi we just made some changes to Playlisty which (amongst other things) improves some of the error messaging for the situations you hit below to better explain what the problem is. We’ve rolled-out the changes to our beta test group - would you like me to add you to that group so you can try them out? No problem if not - you’ll get them when we eventually push this build to the App Store. +++ User: Thanks for your reply. That sounds good. I would like to help testing the beta. +++ User: Unsubscribe from TestFlight: wants to stop receiving TestFlight emails about Playlisty for Apple Music +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/12/2024 Source: App User: soft.wheel5652 Text: +++ User: Love the app so far! One suggestion is to be able to import YouTube playlists without logging into YouTube. For example, pasting the following YouTube playlist link into the scratchpad without having to login: https://m.youtube.com/watch?v=FTQbiNvZqaY&list=RDQMISa_LURVFLE&start_radio=1 Thank you! ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Thanks for the feedback: you are right, that should definitely work! We’ll take a look at why it’s not already working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/12/2024 Source: App User: grubu413 Text: +++ User: How do I add Apple Music as a source as shown in screenshots. I need to transfer out from Apple Music and only thing I see is pinning items from Discover. image0.png ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: To enable Apple Music as a source you need to first enable that option in Playlisty Settings and then use the “+” button to add it to your list of sources. However, that will NOT allow you to transfer out of Apple Music. It enables you to go Apple Music -> Apple Music (see the “How to use Playlisty to import FROM your Music library TO your Music library” in our [FAQ](https://www.obdura.com/playlisty/support/)). Playlisty for Apple Music is all about importing playlists into Apple Music, not out. In case it helps we also do a [Playlisty for Spotify](https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775) app, which will enable you to transfer playlists into Spotify (including from Apple Music). However you don’t say where you want to transfer to so I’m not sure it that will work for you. The only way in which Playlisty allows you to export your playlists is to a backup file, which you can do from the Files tab. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 24/12/2024 Source: App User: Priscilla Vang Text: +++ User: To listen to music ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) Error: Code: cloudNoPlayback +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: 429 errors Date: 23/12/2024 Source: Website User: John Text: +++ User: Trying to import 330 playlists. Persistent 429 errors. You need to handle Spotify rate limiting properly. App is currently not usable. I have the premium version. +++ Support: We absolutely DO handle Spotify 429’s properly and have complex models which underpin our retry logic. If Playlisty is showing you those errors it’s because it’s exhausted those strategies and isn’t getting anywhere. I’m afraid 330 playlists during peak US hours is really pushing it: Spotify will be applying maximum throttling at this time of day. You'll will need to break your playlists into smaller batches if you want to get anywhere at the moment. Are you on a Mac or iOS? If a Mac it’s easier to do this: there’s a “Copy playlist links” menu option in Playlisty which you can paste into a text file. Then you can paste those links chunk-at-a-time (I’d recommend 10-20 at a time) into the Playlisty Scratchpad, depending on length. Or wait until early morning US and try again. Sorry! +++ User: Hey, thanks for the quick reply. I was trying from iOS. I’ll try again off hours, and if that doesn’t work, I’ll try from my Mac following your instructions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 23/12/2024 Source: App User: thug slug (Mayank) Text: +++ User: I mistakenly bought playlist for Spotify instead of Apple Music, can you help with the transition ___________________________ Product: Playlisty for Spotify Version: IND 1.15(161) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Apologies but Apple don’t give us access to their payment systems so it’s not something we can do from our side. However Apple are usually pretty good at issuing refunds themselves, particularly if you purchased something in error. Sorry I can’t help more! +++ User: Ok, thanks for the reply +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cannot import playlist from Apple Music to Spotify Date: 22/12/2024 Source: Website User: Justin Text: +++ User: I recently just purchased the pro version of the app but unfortunately I cannot import my playlist from Apple music to Spotify due to unknown reasons. When I'm trying to save it, the prompt states "Unable to access your library. The error message was: Current session is marked as invalid". Kindly help, thank you. +++ Support: Sorry to hear about your issue. If you open Playlisty “Settings" you’ll find an option to “Re-run initial setup”. Can you give that a try and see If it fixes your issue? If that doesn’t work please send me a screenshot of your error message. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for only new music discovery? Date: 20/12/2024 Source: Website User: Rob F Text: +++ User: I'm considering "Playlisty for Apple Music" (the pro version) solely for new music discovery. I like eclectic human-curated playlists. My tastes are indie and alternative, but I'm in my 50's so not a lot of hip-hop, emo, or harsher stuff. I don't know if you're familiar with SiriusXM streaming radio, but I enjoy stations like Sirius XMU and The Spectrum. Will I be happy with your app for this? Thanks in advance for your advice. +++ Support: Why not give it a try? As far as music discovery goes, the free version has all the same functionality as the “Pro” version. The only real difference is that you can save playlists of unlimited length and there are some more “save” options in the Pro version, whereas the free version is limited to playlists of 20 tracks. Fyi...20 tracks is more than (for example) most of the setlists on [Setlist.fm](http://setlist.fm/) (which Playlisty has great integration with) so there’s loads you can play with & import without paying a cent. And if you are into Sirius XMU, try pasting https://xmplaylist.com/station/siriusxmu into the Playlisty Scratchpad… +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 21/12/2024 Source: App User: jeff lamb Text: +++ User: I’d like to cancel my subscription please Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: There’s nothing to cancel! https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not Available in the Philippines? Date: 18/12/2024 Source: Website User: Seth Text: +++ User: I wanted to purchase the pro version but for some reason, I do not see the option to purchase it. I just see some error message saying that the pro version is not available in my region (I'm in the Philippines). Is there a workaround for this? +++ Support: Sorry to hear that. We actually have lots of customers in the Philippines so from the Playlisty side there’s no reason you’d not see a purchase option. That message basically means that Playlisty wasn’t able to find Playlisty Pro on your local App Store, which can be because there’s a bit of a glitch with your login. I would try: - Terminating & restarting Playlisty - Restarting your device - If you still can’t see Playlisty Pro then try signing-out of Media & Services in Settings -> [Your Account], rebooting your device, then sign back in again That last one usually solves most App Store issues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/12/2024 Source: App User: ikenna henry osuiwiu Text: +++ User: I’d like to subscribe to pro version, but it isn’t showing up for me, why? I live in Spain ___________________________ Product: Playlisty for Apple Music Version: ESP 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Sorry to hear that. If you can’t see the “Pro” purchase option it means that Playlisty wasn’t able to find Playlisty Pro on your local App Store, which can be because there’s a bit of a glitch with your login. I would try: - Terminating & restarting Playlisty - Restarting your device - If you still can’t see Playlisty Pro then try signing-out of Media & Services in Settings -> [Your Account], rebooting your device, then sign back in again That last one usually solves most App Store issues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/12/2024 Source: App User: Baraa Farid Text: +++ User: Just wanted to know if the pro plan has the “apple family sharing” feature that I can share the subscription with my family members by it. ___________________________ Product: Playlisty for Apple Music Version: EGY 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Yes it does! More info here: https://www.obdura.com/faq/family-sharing/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Saved Albums Date: 16/12/2024 Source: Website User: Andrew Fumarola Text: +++ User: I wanted to transfer my saved albums from spotify to apple music. I see just a playlist of all my saved albums. Is there a way to actually have the same albums saved in Apple that I had in Spotify? +++ Support: Yes! After you tap “Save” select “Save to library” rather than “Save to new playlist”. Playlisty will then add the actual albums straight to your Apple Music library. +++ User: Brilliant, thanks for the quick response! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: error selecting spotify playlists Date: 16/12/2024 Source: Website User: Veekas Ashoka Text: +++ User: When trying to select Spotify playlists, I get an error that I'm trying to (punctuation is exactly what is in the message): selected multiple playlists called ". You may only select one of these at a time I don't really know what to do about this, can you help troubleshoot? +++ Support: That message comes up if you’ve selected more than one playlist with the same name (although in full it should read “You've selected multiple playlists called 'x'. You may only select one of these at a time”, where x is the name of a playlist) In that instance it looks like you’ve selected multiple playlists with either no name or a space for a name (which Playlisty will read as no name). Unfortunately Playlisty doesn’t support having multiple playlists with the same name on Apple Music since there’s no way to tell them apart. It also won’t support playlists with no name. Hope that makes sense! +++ User: Thanks for the quick response. How can I search for playlists with no name or a space for a name? Playlisty doesn't seem to have the ability to filter by either, and Spotify isn't showing anything when I search for a space or an empty character +++ User: I figured it out—I had a few public playlists saved to my library that had their names removed at some point. I sorted my Spotify playlists alphabetically and removed them, which allowed Playlisty to work as expected. Thanks for your time! +++ User: One feature request—I'm not sure if Spotify's API allows it, but it would be helpful to be able to see my playlists based on the folder hierarchy that I have in Spotify (e.g. I have other people's playlists in one folder, and I care less about porting those over). +++ Support: I’m afraid Spotify’s API doesn’t support it. Sorry! +++ User: No worries, I figured. Any advice on how to handle playlists that are "temporarily unavailable on Spotify [429]"? Everytime I try to match the playlists, between 20-40 playlists of mine have that error. +++ Support: Either try migrating in smaller batches of playlists or try at a less busy time of day (e.g. not day time in the US). That error (429) means that Spotify is throttling you. Playlisty does lots of stuff under the covers to work around that error but ultimately there’s a point where it has to give-up, and if you are seeing that error you’re past that point I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 16/12/2024 Source: App User: Nico Steckhan Text: +++ User: My pro version is not working anymore. I get a message Playlistly Pro not available. In my region ? ___________________________ Product: Playlisty for Apple Music Version: DEU 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: The newer versions of Playlisty use the latest version of Apple’s App Store software so there have been some changes in this area in the last few months. The old version of Playlisty was very lax at checking purchase history (e.g. if you changed Apple ID or region Playlisty could still sometimes register as purchased even though strictly speaking that's against App Store rules). The new one is very strict. Is there any possibility you purchased the original from a different App Store region? You can check what purchases apply to your current Id by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can’t find the original purchase and you’re sure it should be there in your history then I’d suggest taking a look at this Apple Support page: https://support.apple.com/en-gb/108096 and then consider escalating to Apple Support. If you can find the original purchase please screenshot it and send it to me as it may help with further debugging. Thanks and apologies for the inconvenience, +++ User: +++ Support: I can’t see any issues with your in-app purchase receipt - it ought to be working no problem. A couple more things to try: Terminate & restart Playlisty Sign-out of Media & Services, then restart your device, then sign back in again (this usually fixes most App Store issues!) Playlisty uses the same App Store functionality as most other apps (called StoreKit 2) and it’s just a black box: unfortunately Apple don’t give us developers any visibility at all on why things aren’t working. Basically if the above doesn’t work I’m afraid you’ll need to reach out to Apple Support to get it fixed. Sorry I can’t do more! +++ User: Restarting was helpful. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 15/12/2024 Source: App User: Jason Yiap Text: +++ User: Hi, just want to check. Does playlisty support family sharing? ___________________________ Product: Playlisty for Apple Music Version: MYS 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: Yes we do! More details [here](https://www.obdura.com/faq/family-sharing/). +++ User: Thanks for the reply. No matter what I do, my wife still cannot restore my purchase on her phone. Not sure what is the problem. +++ Support: Normally signing-out of Media & Purchases, re-starting the device, and then signing back in again resolves any issues relating to the App Store. If that doesn’t work I’m afraid you’ll need to contact Apple - there’s nothing we can do from our side. In case it helps I can assure you that we have many thousands of users successfully using Family Sharing; if it’s not working it can only be because of an App Store issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/12/2024 Source: App User: Bico Geddan Text: +++ User: Cannot sign in to spotify through the app ___________________________ Product: Playlisty for Apple Music Version: EGY 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Take a look at the 2nd section of this page: https://www.obdura.com/faq/oauth2/ It usually fixes that issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: playlisty feature request Date: 14/12/2024 Source: Website User: Eskil Hesselroth Text: +++ User: One feature me and my friends would love in playlisty is to remove songs from library that has been added to playlists. You may ask why? Because we all add songs we want to later add to playlists in our library. Then, once we have added them to a playlist, we do not want them to also be in the library. However, Apple Music does not support only removing a song from the library. It will also be deleted from playlists. For example when driving a Tesla, you can play the discover playlist and only add songs to the library, not to playlists. At a later occasion when I sort through the new songs in the library and add them to playlists, it would be great to open playlisty and let it remove them from the library. +++ Support: Thank you for your feedback! We’d love to be able to implement a feature along the lines of your suggestion but unfortunately it’s not technically possible: Apple don’t allow third-party apps such as Playlisty (or Tesla) to delete anything from your library at all - not songs, albums or playlists. In fact most people we know that have used Apple Music long-term have mostly stopped using the library for individual songs altogether because of the problems you note (you still need it for albums). We use the “Favourite Songs” playlist instead, and turn off adding songs to your library for both playlists & favourites (this is a setting in Apple Music settings). Unfortunately I don’t think that helps you with your Tesla problem - I’m afraid I can’t think of a workaround for that. Sorry! +++ User: Thanks for the reply. Here’s a suggestion how you can solve this(Hezel does it this way): 1. Make a function that first takes a snapshot/backup of the current state of your playlists 2. Tell the user to now to delete the songs they want from the library 3. Let the user add the songs back to the playlists. +++ Support: You can already backup & restore playlists in Playlisty: take a look at the “Files” tab. I don’t think we’d want to automate it further though: the user is always going to need to do the deleting. +++ User: Oh, I didn’t know. Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 14/12/2024 Source: App User: Jennifer LLoyd Text: +++ User: I want to transfer my Spotify playlist from my iPhone to my Spotify on my MacBook ,how do I do that? ___________________________ Product: Playlisty for Spotify Version: AUS 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) +++ Support: We are not Spotify - we are an app which helps with Spotify playlists. You don’t need our app to solve the problem you describe below - you just need to install Spotify on both your Mac and your iPhone. Note: You cannot download Spotify for your Mac from the app store - you need to look here instead: https://www.spotify.com/uk/download/mac/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 14/12/2024 Source: App User: Francoise Barbé Text: +++ User: Je viens d’acheter un Mac book et je n’arrive pas à ouvrrir Spotify ni retrouver ma bibliothèque Pouvez vous m’aider ___________________________ Product: Playlisty for Spotify Version: FRA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: We are not Spotify - we are an app which helps with Spotify. You cannot download Spotify from the app store - you need to look here instead: https://www.spotify.com/uk/download/mac/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Diagnostics Message - macOS Date: 14/12/2024 Source: App User: Sharanya Palit Text: +++ User: Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: [-66369] canceledLogin: The operation couldn’t be completed. (com.apple.AuthenticationServices.WebAuthenticationSession error 1.) It is not loading how can I use my web browser to open Spotify as its not working +++ Support: This web page might help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/12/2024 Source: App User: suki house Text: +++ User: I transferred my playlists from Spotify to Apple Music but now Apple Music will not let me delete the playlists that were transferred ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(17.4.1) +++ Support: There’s nothing special about playlists created by Playlisty - they are just like any other playlists. If you are having problems deleting them in the Music app then that’s a problem with the Music app and I’m afraid you’ll need to talk to Apple about that. Alternatively if you have access to a web browser you can log in to https://music.apple.com/ and delete your playlists from there. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Sharing my playlistypro purchase with family Date: 13/12/2024 Source: Website User: Markus Lee Text: +++ User: I have purchase the playlistypro, can i share with my family as i want to move all of them to apple music together from spotify +++ Support: Yes, Family Sharing is enabled for Playlisty Pro (you can verify this by looking in the App Store). There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it doesn’t work for you initially (and it can be a bit hit and miss, I believe) then it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t load Pro subscription Date: 13/12/2024 Source: Website User: Melanie Daniels Text: +++ User: I’ve been trying to sign up for the Pro subscription but every time I do, it is highlighted but won’t load or it says connecting to app account & just keeps spinning gear. I am signed in to Apple Music and my payment profile, etc. I have also downloaded the newest version of the Apple update. Does your app support the newest version of Apple that came out a couple days ago? Thanks for your help. +++ Support: Yes, Playlisty fully supports macOS 15.2 & iOS 18.2. When you hit that button to purchase “Pro” it’s actually Apple’s App Store code you are running at that point, not Playlisty, so I’m afraid it’s Apple you may need to call to find out why your purchase isn’t working. However before you do that I’d recommend signing-out of Media & Services (both App Store & Apple Music), re-booting your device, and then signing back in again. That seems to be one of the first things Apple recommend when App Store issues come up and it does seem to fix most of these kinds of issue. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Any chance of Tidal support? Date: 12/12/2024 Source: Website User: Simeon Klimasewski Text: +++ User: I would love to have Tidal export in Apple Music if possible. Would this be an easy lift / possibly similar for Spotify to Apple Music? +++ Support: Tidal has been on our radar for a very long time but we are waiting for them to release their “official” API before we can support it (any app which currently supports Tidal uses an unofficial “back door”). We were hoping it would be released this year - it’s mostly ready - but until it’s released we can’t do anything on the Playlisty side I’m afraid. But watch this space! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/12/2024 Source: App User: Branislav Najšel Text: +++ User: I am getting this error message after trying to convert my music from Spotify to Apple Music. Could you please help me? ___________________________ Product: Playlisty for Apple Music Version: KOR 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1) +++ Support: That’s not an error we’ve seen before. Could you share a link to the Spotify playlist with me? +++ User: I apologize for the late response, here is the playlist: https://open.spotify.com/playlist/5qqfkroVTnLchFJgkWipQL?si=8HRVpvwlSS-6C4zApwrkhg&pi=a-gIScb84wRWyX +++ Support: No worries: it looks like you hit some kind of Apple Music glitch. After Playlisty saves a playlist it performs some checks to make sure everything saved Ok. That error message means it found a discrepancy, which can usually only happen if Apple’s servers are so overloaded that they start dropping messages (very unusual but it does happen). I’m able to import it without any issue right now so it’s very likely that if you delete that playlist from Apple Music and then re-import it there won’t be an error this time. Please let me know if you get the error again though. +++ User: Wow thank you so much! I just tried it and it worked flawlessly. I wish you a nice weekend! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: playlist library Date: 11/12/2024 Source: Website User: Cheryl Text: +++ User: on the app it says that it will save the playlist to my library but i cannot find the library and do not know where to find the playlist. +++ Support: "The library" is what you see in the Apple Music app. If you’ve saved a playlist using Playlisty, open the Music app and look in the playlists section of the library and you’ll see it. Alternatively you can look at this web page in a web browser: https://music.apple.com/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Import Limit in Pro Date: 11/12/2024 Source: Website User: Kevin Text: +++ User: long time user, first time messager. I was trying to import from Spotify to Apple Music earlier today and keep getting this error if a playlist is >100 songs: ... The following errors occurred while reading your playlists: "Year In Review 2024": Spotify did not return any tracks ... I broke one +100 list in 2 which was an easy enough workaround but didn't know if this was a new hiccup as I've successfully imported large lists in the past. Anyhow, love your app and use it a bunch! +++ Support: Thanks for the feedback! We’re not aware of this issue - is there any chance you could share some links to some of the playlists in question? We do test against lots of very long playlists and haven’t been seeing any issues. Are these “wrapped” playlists? I’m wondering if there’s something unusual about those. +++ User: they are year end lists but not wrapped per se. Here are the 2 I tried earlier: https://open.spotify.com/playlist/4pPUqhNACZo8oseFLuaRah https://open.spotify.com/playlist/3Zu8yX4oDvFePadQ0hYf1S?si=I73vtZ5aQEGHQkNZbWNA6g Also tried it just now with a few private lists I was able to successfully transfer over a few years ago and yielded the same error message: https://open.spotify.com/playlist/14k7H4WHj6jnOgKBsUbPbD +++ Support: That’s strange - I’m not having any issues reading any of those. The last one is > 1000 tracks. Can I just check: is this the first time you’ve used Playlisty in a while? I ask because Spotify changed their servers a while ago and it broke any Playlisty versions up to that point (it would give exactly that error). If so you will find you need to upgrade to the latest version of Playlisty before you can read those playlists. The current version is 3.22. Could that be the problem? +++ User: Aha! When in doubt, user error lol: I use playlisty on an older Mac laptop every week without any issues, but it can't upgrade to os13, which the current version of playlisty requires. But, I installed a copy on my phone and it works across >100 lists without fail. Problem solved! +++ Support: For testing purposes we actually use Playlisty on a number of older Macs using [OpenCore Legacy Patcher](https://dortania.github.io/OpenCore-Legacy-Patcher/). Not a recommendation and definitely not something to try if you’re not technical, but just FYI in case you haven’t heard of it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Album artwork Date: 10/12/2024 Source: Website User: Ryan Text: +++ User: Just used the app for the first time and working through trying to get it how I like it. Is it possible to make it so that album artwork is transferred from Spotify to Apple Music? This is a pretty important step for me. +++ Support: Artwork is important to us too but unfortunately there are some limitations with what we can do with Apple Music. Lots more information here: https://www.obdura.com/faq/about-artwork/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 10/12/2024 Source: App User: Andre Mitchell Text: +++ User: I am trying to restore my previous purchase of Playlisty pro. It accepts my login and then doesnt change the 20 song limit. Please help, thank you. +++ Support: When did you last successfully use Playlisty with the “Pro” add-on? The newer versions of Playlisty use the latest version of Apple’s App Store software so there have been some changes in this area in the last few months. The old version of Playlisty was very lax at checking purchase history (e.g. if you changed Apple ID or region Playlisty could still sometimes register as purchased even though strictly speaking that's against App Store rules). The new one is very strict. Is there any possibility you purchased the original from a different App Store region? You can check what purchases apply to your current Id by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me as I may escalate this to Apple. Thanks and apologies for the inconvenience, +++ User: I last used it in 2022 but can't find the receipt. I tried what you said and it didnt come up for some reason. Please advise. +++ Support: Playlisty Pro will need the receipt to be visible in your history before it will work so you’ll need to talk to Apple to resolve that (it’s not something we control or can fix from our end I’m afraid). I think one of the things Apple often recommend for App Store issues is to log your iPhone out of Media & Services, reboot and then log in again. Might be worth trying that before calling them? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 09/12/2024 Source: App User: Duran Gandavaram Text: +++ User: I did enable it yet it says sync library on is false . ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: IND 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: Code: cloudNoAdd +++ Support: It’s actually a common problem and if you tap the right-arrow button on the Playlisty error screen it will tell you other ways to fix it. I’d actually recommend going to the last of the 3 tips as that’s the one that usually fixes things. +++ User: Thank you so much. It worked ! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 09/12/2024 Source: App User: Andjela Nikolic Text: +++ User: I just transferred my playlists with your premium by paying, and i want to know if i am subscribed, because i want to cancel it so it doesn’t take my money every month.. and i can not find the option on your app. +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: License for Apple Music to spotify Date: 08/12/2024 Source: Website User: Faran Ahmad Text: +++ User: I have previously purchased playlisty for Apple Music but I would now like to move back to spotify so is there anyway I can use that license for playlisty for spotify as well? +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. We do try to make this clear in our App Store descriptions. We do it this way because most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 08/12/2024 Source: App User: Joshua Moore Text: +++ User: A family member has Playlisty (my father). Family sharing is enabled. My mother is also on the family. She has been able to use Playlisty successfully but I have not. When I click “Restore previous purchase” and sign in with my apple account nothing change - no error, I just don’t get the Pro version. What can I do? ___________________________ Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) +++ Support: There’s nothing Playlisty itself does to support family sharing - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: "Media library" permission Date: 08/12/2024 Source: Website User: Dylan Text: +++ User: I was thinking about using the app to transfer over my playlists but in addition to Apple Music perms it seems to require a permission to access something called media library. According to Apple's devblog that would include iPhotos among other thing. Would you be able to elaborate and define what that perm entails? +++ Support: It requires access to “Media & Apple Music”, as below. This is the lowest grade entitlement that Apple offers for music and gives Playlisty read access to your songs, albums & playlists. It also gives Playlisty the ability to create new playlists and add songs & albums. It does not give Playlisty the ability to amend or delete existing songs, albums or playlists, nor does it allow access to any personal data at all. If you choose to use Playlisty’s ability to save album art you will also need to give Playlisty permission to write to your Photo library. That’s entirely optional though. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify will not link Date: 05/12/2024 Source: Website User: John Fimmano Text: +++ User: I am attemting to transfer spotify playlists and likes to Apple. I already paid for pro. When I try to link spotify it brings up another loading page that never goes away. It won't let me open that page in a browser or another app. I have good connection. I've tried changing connections and I 've tried waiting it out for 20-30 minutes, it's still loading +++ Support: If I understand your issue correctly then I think this page might help: https://www.obdura.com/faq/oauth2/ If I’ve misunderstood, maybe you can send me a screenshot of the screen you are seeing? +++ User: Here is what it looks like. The first option did. It work as “try another way” was never prompted for me at any step. The second way didn’t work either, I got into my Spotify on Google chrome but when I hit the button to link it together, it brought me back to the same screen which I posted above^. +++ Support: Thanks. Sorry I should have said that It’s the second section which will be appropriate to your case, not the “try another way” option. Can you try logging in to Spotify using Safari as well as Chrome? Am not sure what browser will be used for the Spotify sign-in (it’s actually invoked by iOS, not Playlisty itself) but being signed-in to Spotify in whichever browser it uses before you start will be key to getting this working. Also be sure to completely terminate both Safari & Chrome before trying to connect Playlisty again. That’s the most common reason for problems. I’d actually recommend restarting your device too. +++ User: Chrome is my default, but I am signed in on both and it still doesn't work +++ Support: Thanks for that. Can I just check whether you are using an Apple, Google or Facebook sign-in to access Spotify? We see a lot of issues with these, particularly Facebook. If you are using one of the above methods, the next thing to try is adding a standard username/password method as well. This is easy: - Go to https://open.spotify.com/ (must use a browser for this I think, not the app) and go to your account (https://www.spotify.com/us/account/overview/) - In the “Security and privacy” section there’s an “Edit login methods” section where you can add a normal username & password login method - Try using the new method to link Playlisty There’s also a “Manage apps” section on the page above - please let me know if Playlisty is listed on that page, and delete it if so before retrying. Apologies for the inconvenience of all this - the issue here is actually nothing to do with Playlisty itself, we actually rely totally on Apple’s software for signing in to third party services and it’s not 100% reliable, as you can see. +++ User: I am using the regular email and password, no Facebook or Google to login. Playlisty is listed on the “manage apps” on Spotify +++ User: I deleted playlisty on “manage apps” and it does the same thing +++ Support: We are currently testing a new version of Playlisty which adds the “Try another way” option to Playlisty for Apple Music. This uses the Spotify app to sign-in rather than a web browser, so may well fix your problem. Would you be Ok if I add you to our beta test group so that you can try it out? It means you’ll need to download an Apple app called TestFlight. I’ll send you full details if you agree to join. +++ User: Yes +++ Support: The invitation should be with you shortly. To use the new option in Playlisty: - Ensure that the Spotify app is installed on your iPhone and is signed-in to the right account - Start Playlisty and scroll down to the Spotify section in Settings - There should be a new “Sign-in with the Spotify app” option. Tap this. - You will be briefly taken to the Spotify app and asked to approve the permissions Playlisty is asking for After approving you should be taken back to Playlisty and should be signed-in to Spotify. +++ User: Should this option already be available or is the invite on the way? +++ Support: Yes you should have received it yesterday. I just re-sent. Sorry one more thing: when you load the beta version you’ll find you’ve “lost” your Pro purchase. To fix this simply go ahead and re-purchase Pro - you won’t be charged. +++ User: Did that build resolve your Spotify sign-in issue? +++ User: Yes, thank you so much ! My issue is resolved, I'm curious if you can answer an unrelated question for me though? I transferred my playlists, is there a way to also convert liked songs? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 08/12/2024 Source: App User: Vladimirs Kitajevs Text: +++ User: Just purchased Playlisty Pro. Thank you for such great app! I just run in an issue that I can’t share playlisty in app purchase (Pro version) with my family, we have set up family purchase sharing and other apps works well ___________________________ Product: Playlisty for Apple Music Version: LVA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: There’s nothing the app itself needs to do to support family sharing - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++ User: Thank you for reply. Will have a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 08/12/2024 Source: App User: Vrishin Kalra Text: +++ User: First of all, thank you! I’ve been wanting to switch back to Apple Music for years but dreaded at the thought of manually transferring all my songs. Personally, I like that Spotify sorts Liked Songs in reverse chronological order. I see the same order in your app but unfortunately it’s not preserved in Apple Music. Is this a user error or a limitation of the app? Any help would be greatly appreciated. ___________________________ Product: Playlisty for Apple Music Version: GBR 3.22(720) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) +++ Support: Thanks for your feedback. This is actually down to Apple Music - hopefully this web page will explain it: https://www.obdura.com/faq/songs-order/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty able to be shared to other family members via Apple family sharing? Date: 07/12/2024 Source: Website User: Matthew Padgham Text: +++ User: Am I able to share playlistyforapple with other family members via family sharing? +++ Support: Yes, Family Sharing is enabled for Playlisty Pro (you can verify this by looking in the App Store). There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. +++ User: Thanks very much for such a quick response! Will give it a go soon +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t access Date: 05/12/2024 Source: Website User: Collin Text: +++ User: Downloaded Playlisty for Apple. I’ve followed all of the various instructions but it just won’t connect to my Apple Music (your device is denying access … etc). I’ve tried the steps multiple times but it still won’t work. I do have the Apple Music free trial , not sure if that makes a difference. +++ Support: Playlisty should work fine with the free trial version of Apple Music so I don’t think that’s the problem. Is there any chance you could send me a screenshot of the error? Or, if you go down the “Quit” route when you hit the error there’s a “Send diagnostics email” you can use instead. That should help us identify which of several potential Apple Music bugs you are hitting. Alternatively try the last of the tips that Playlisty suggested to you a couple more times. The last option is always the most time consuming but is usually the most effective. Make sure you follow the steps to the letter. Sorry I can't be more help but one of the reasons Playlisty is a lot more solid than other options is that it manages to flush out a lot of common issues during installation, not half way through importing a playlist! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro question Date: 05/12/2024 Source: Website User: Luis Rodriguez Text: +++ User: I bought playlisty pro for apple music but i downloaded it for spotify and it says i have to pay again even after i restored the purchase do i really have to buy pro for every platform? +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. Most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro Purchase Date: 05/12/2024 Source: Website User: alessio wattley Text: +++ User: I hope this email finds you well. I recently purchased Playlisty Pro under the impression that it would allow me to transfer playlists over 20 songs long from Apple Music to Spotify and vice versa, only to find out after that there is a separate app for each direction of transfer. Your website makes no mention of this and makes it seem like the one-time purchase works both ways. Is there any way for my license to be transferred to work on both apps? If not, is it possible for me to get a refund on my purchase? Thank you so much for your help! +++ Support: We're very concerned that you got this impression: we go to great lengths to ensure that our website is completely accurate, so we'd be extremely grateful if you could point us at any text which gave you this impression. We do include the following text on our App Store description: "Please note that Playlisty for Apple Music transfers playlists *into* Apple Music, not out. If you are looking to transfer playlists from Apple Music to Spotify please look at our other app: Playlisty for Spotify (https://apps.apple.com/us/app/playlisty-for-spotify/id6478105775) which goes the other way." Most people only need one-way and we don’t see any benefit for users in charging them more for functionality they will never use. However lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. You are of course more than welcome to apply for a refund, although I'm afraid you will need to contact Apple directly for that as they don't give App Developers such as ourselves access to their payment systems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 05/12/2024 Source: App User: JDSKilla Supreme Text: +++ User: I cannot connect my Apple Music account at all. I’ve tried all the steps ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Error: Code: cloudNoAdd +++ Support: Sorry to hear that. I’d definitely recommend trying the 3rd step another couple of times, : Disable +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/12/2024 Source: App User: conrad Pak Text: +++ User: I need a refund for my playlisty pro. Would you be able to help me with this? I realized a little too late that I do not need this. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: Apologies- Apple don’t give us access to their App Store systems and we can’t process refunds. You’ll need to contact them directly I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Shortcup not updating playlist Date: 04/12/2024 Source: Other User: João Carneiro Text: +++ User: I’m trying to update I created with Playlisty for Apple Music but I Don’t think it’s working. The playlist is not update when I run the shortcut, however when I run the playlist in the app there are more songs than in the playlist I just tried to update. I’ve attached my shortcut setup and also the playlist difference between the app and Apple Music playlist updated via the shortcut. Hopefully I can get some sort of guidance. +++ Support: Hi there - thanks for getting in touch! One thing I’d strongly recommend is that you tweak your Playlisty notifications (in the Settings app) to enable sounds, badges, banners & lock screen notifications so that you find out about issues immediately. It’s very likely that Playlisty is raising issues when running your shortcut but you’re not seeing them because notifications aren’t enabled. I can’t see the full URL for the playlist you are trying to sync but I can’t see any obvious issues with your Shortcut. However I can see that a) you are trying to sync a YouTube playlist and b) it’s quite a long playlist. I suspect this will be your problem. Unfortunately YouTube don’t provide us with well structured metadata about music tracks so Playlisty has to do a lot of work to try and identify something in the track description that it can use to identify the track with Apple Music. This can be much slower than matching with other services (e.g. Spotify). Apple have recently started applying a 3 minute cut-off for background shortcuts so I strongly suspect that this YouTube metadata issue coupled with the length of your playlist is pushing your shortcut to run longer than 3 minutes? If this is happening then you should be getting notifications in your Notification Centre that your shortcut (or Playlisty) is getting terminated. Unfortunately there’s not currently a reliable workaround for this issue so if you are seeing the issue then the best thing to do is to leave feedback for Apple to remove the 3 minute limit! Running Playlisty in the foreground should work fine. Hope that makes sense. +++ User: Thanks for taking a look a this. This is the full URL - https://www.youtube.com/playlist?list=UUNYJOAz1J80HEJy2HSM772Q I don’t believe the shortcut is running for more than 2 minutes. I do get a notification saying that I need to add “Check whether your playlists have finished importing” even though I think I’ve added enough repetitions to check it. Hopefully I can get this sorted because it’s one of my most played playlists and I hope I don’t have to redo the playlist every time I want to update it. +++ Support: I'm afraid that playlist takes much, much longer than 3 minutes to sync. You might be able to sync it using a Shortcut if you run it directly from the Shortcuts app, but you won't even get close if you try to run it in the background as an Automation. I was only just able to sync around a quarter (2.5k tracks) of that playlist before Playlisty got terminated. As a rough guide, if your playlist needs more than 40 repeats of the "Check" step then it's too long to run in the background. Sorry! Unfortunately I think the only thing you can really do to fix this is give Apple some feedback that 3 minutes is not enough... +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Library in a different country store Date: 03/12/2024 Source: Website User: Luis Porres Text: +++ User: I've imported my spotify liked songs to apple music, but my subscription in apple music is in a different country than the US. So, when I try to play any of the imported songs, an error pops up saying "You are signed in with an apple account that is not valid for use in the U.S. Store. You may only purchase music from the Guatemalan Store with this apple account." Can you help me out? +++ Support: Playlisty will import the right versions of each song for whatever region you are in, so If you’re in Guatemala then it will use the Guatemalan “store”, not the US store to find your songs. It sounds like either you were logged in to the US store when you used Playlisty or there’s some kind of issue with your login? I’d strongly recommend logging out of Apple Music on your device, rebooting and then logging in again. And maybe use Playlisty again just to be sure! +++ User: Did just that, and it worked. Nothing to do with you guys. By the way, I'm sure you hear this all the time but your product is amazing. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family Sharing Date: 03/12/2024 Source: Website User: Michael Grubb II Text: +++ User: I’m moving from Spotify to Apple Music. I have sent my playlists over, worked like a charm. My daughter has her own account, is it possible for her to use playlisty to transfer her playlists as well? I purchased pro already. Is it family shareable? +++ Support: Yes, Family Sharing is enabled for Playlisty Pro (you can verify this by looking in the App Store). There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/12/2024 Source: App User: Félix Text: +++ User: Does your app transfer playlists of apple music into spotify? ___________________________ Product: Playlisty for Apple Music Version: ESP 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: We have 2 apps, one that transfers into Apple Music and one that transfers into Spotify. To transfer from Apple Music to Spotify you need this one: https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists without adding to library Date: 03/12/2024 Source: Website User: william Miller Text: +++ User: is there a way to have playlisty add a spotify playlist without adding the songs to my library? Thank you! +++ Support: That’s a setting you need to change in Apple Music, not Playlisty. If look in Apple Music’s settings there are 2 settings: On a Mac, they are in Settings -> Advanced -> Add songs to library when adding to -> “Playlists" & “Favourites" On an iPhone they are Settings -> “Add playlist songs” and “Add favourite songs” I strongly recommend turning both of these off permanently - they are a hangover from iTunes (pre Apple Music). Everyone we know turns them off. +++ User: Oh yes as soon as you sent it I remembered! Thanks for the tip and fast reply! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/12/2024 Source: App User: Mike Thomas (Cywerker) Text: +++ User: didn’t used it for 1 month, the aktuell version isn‘t working with apple music anymore 😳 ___________________________ Product: Playlisty for Apple Music Version: DEU 3.22(720) Device: Idiom: landscape Device: iPad OS: iPadOS(18.1.1) +++ Support: It’s working fine here - are you getting an error? Maybe send me a screenshot? +++ User: Thanks for your quick answer! Normally I could select my Play list (AppleMusic) where Playlisty puts all tracks in and checks for doubles! But today I could not select my playlist, the „button“ just doesn’t work anymore for me! Any Ideas? +++ Support: Most likely Playlisty just needs a restart or Apple Music is running slow. Do you have a lot of playlists? If a restart doesn’t fix it, try going to the Settings page, scroll down to Apple Music and tap sign-out, then sign-in again. If that still doesn't work try the “Re-run initial setup” option in the Support section. +++ User: I had a problem with my Apple Music App (iPad), it works now working like every time, THX 👌🏼 I have two more question, I wanted to ask for a long time: (1) is there a way to also see on my iPhone (Playlisty App) which lists I already imported (with my iPad for instance)? (I already checked „use iCloud to share your Playlists“ but didn’t gave me the result wanted) Screenshot (arrow in the yellow circle) (2) … iss there a way to import more the 1 playlist into Apple Music? As I tried, Playlisty wanted to distribute these Lists into several playlists in Apple Music 🤪 +++ Support: 1). I hope I understand correctly but the arrow which shows that a playlist is downloaded should also appear on your iPhone after importing on your iPad. It may take a little while to appear though - check you can see the playlist in the Apple Music app on both devices first and also hit the refresh button in Playlisty. Then you should see the arrow. 2). Yes you can import many playlists in one go. If you look at the … menu (top right) there is an option to “select multiple playlists” which will hopefully do what you want? Also you might want to look at enabling “Replace Mode” in the Experimental Settings section at the bottom of Settings. This will enable you to update your playlists rather than create new ones each time. I hope that answers your questions- please let me know if I’ve misunderstood! +++ User: Yes Andy, you got everything correct 👌🏼 (1) The arrow thing doesn’t work! I just see an arrow on that device, I used with Playlisty. The arrows are different on iPhone & iPad. Even after 10min and refreshing both devices and the tracks are in the right playlist on both devices. (2) If I use import from multiple playlist (Playlisty -> Apple Music) I just can’t select the destination playlist from my Apple Music Mediathek. I attached a screenshot how it looks like, there is no drop down menu, what I normally see when I load everything separat. +++ Support: 1). So you can see the playlist in the Music app on your iPhone (for example) but Playlisty doesn’t show the downloaded icon? That sounds similar to your initial problem where Playlisty wasn’t seeing your local Apple Music. I’d try restarting Playlisty (and potentially your device). Also in Playlisty settings there’s an option to enable your local Apple Music library as a source (once enabled you’ll need to then add it with the + button). If you enable that you’ll be able to see exactly what Playlisty can see of your library. 2). So you’d like to be able to override the destination for multiple playlists, and have them all written to the one playlist? You can’t do that currently but if that understanding is right we’ll have a think about whether that would be easy to add. +++ User: thank you for your answers! I‘m at work today, so I just can figure out (Prob 01) in the evening! (Prob 02) Yes you figured it out exactly 👌🏼 This would be a huge feature for me, to save time and let the process just run one time 🔥🔥🔥 I meanly use it for Beatport and they push 5-10 Playlist at once, so this (new) feature would be awesome Problem 2 iss „solved“ for me now! I‘m Tester anyway, but if you have question upfront, hit me 👍🏼 +++ User: Not exactly, I accidentally deleted my Apple Music subscribtion and did not reactivated it on my iPad. After I did it, everything (import) worked fine. I enabled on booth devices (iPad/iPhone) (like you sayed) Playlists are identical and Tracks in my „special Playlist“ (for my Beatport Import) too. I Imported stuff @ 1210 and checked for an "Arrow" @ 1235 (after closing & reopening Playlisty) the arrow is just on the device I used for import (you can see it the on the attached screenshots) Andy, what do you want me to do (or send 2 you (Screenshot)) to fix it? +++ Support: Re: 1), unfortunately I’m not sure there’s much more I can do! The logic here is very simple: Playlisty shows the downloaded arrow if the local Music app says there’s already a playlist in your library with same name. If it’s showing on device A but not showing on a device B then either the playlist hasn’t synced across to device B, or there’s some kind of bug in Apple Music on device B which is stopping it from telling Playlisty that there’s already a playlist with that name. The only thing which can change the presence of the down-arrow is whether you have a “Playlist Mapping” set up (Settings -> Configuration -> Edit playlist title mappings”). It’s definitely worth checking that setting. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/12/2024 Source: App User: Adam Ingah Text: +++ User: I have just purchased the pro setting and I am wondering if it is possible to directly transfer Spotify liked Songs into Apple Music Favorite Songs while keeping the chronological order that the Spotify songs are in the same. ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) +++ Support: We have a page in our FAQ about this - definitely worth a read!: https://www.obdura.com/faq/songs-order/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 02/12/2024 Source: App User: Ramiro Ramirez Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled I tried all 3 things and they didnt work +++ Support: Sorry to hear that but unfortunately this line: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) …comes straight from your device and until we can make that last “false” become “true” then Playlisty won’t work. Ultimately it’s an Apple issue so if the advice that Playlisty gave you didn’t work I’m afraid you’ll need to escalate it to them. I would definitely recommend trying the 3rd step again though (sign-out, reboot, sign-in) as it’s very unusual for it to not fix the issue. Sorry I can’t be more help! +++ User: Thank you so much its alright i will try it again later when i get off work +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Songs not showing up on MC Date: 01/12/2024 Source: Website User: Sharon Hilton Text: +++ User: I have used this app to download music to my MAC. Completed process but playlist doesn't appear on my MAC but does on my iPhone. Message Loading Cloud Library appears. Any suggestions? +++ Support: Yes - it sounds like your Apple Music syncing is running slow. This page will tell you how to fix it: https://www.obdura.com/faq/sync/. +++ User: I tried this again and now I get the message that the playlist is already in Apple Musci but I can only find it on my phone not my MAC. Any other suggestions? Thought this would be easy😂 +++ Support: Did you try the “To force a full re-sync” bit on the web page? That usually fixes this. Assuming you’ve tried that, on your Mac look at https://music.apple.com/ in Safari. That is the “golden source” for Apple Music, and it’s where Playlisty creates all your playlists. You’ll find that all of the playlists that Playlisty said it had created are there. It sounds like those same playlists are also on your phone. If there are playlists on that page which aren’t on your Mac’s Music app, that’s because you have a problem with Apple Music on your Mac and only Apple can sort that out. So if any are missing I’m afraid the only solution is to call Apple ask them why playlists you can see in https://music.apple.com/ haven’t made it to your Mac. When you call them we’d really appreciate it if you could ask them to please fix this problem once and for all :-) +++ User: I did try a couple of those ideas but I’ll call Apple next. Thank you for your help. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 01/12/2024 Source: App User: Stan Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled Hello- I'm not able to connect (error attached) even though Sync Library is turned on in Settings. Can you please help? +++ Support: It’s actually a common problem and if you tap the right-arrow button on that screen it will tell you how to fix it. I’d actually recommend going to the last of the 3 tips as that’s the one that usually fixes things. +++ User: Thanks. I'm able to see the arrow in the picture now, but it wasn't super intuitive and I didn't think to go to the right while I was actually using the app. Anyway, a simply restart of the phone fixed it. +++ Support: Thanks for the feedback! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: cancel Playlisty subscription Date: 30/11/2024 Source: Website User: Veronika Men Text: +++ User: I am contacting you because I would like to cancel my Playlisty Pro subscription with the apple account: I thought Playlisty only needs a one time payment for a lifetime subscription which is also stated on your website but I have noticed there is an upcoming payment on my bank account. I could not find where to cancel the subscription within the application either. The payment is due tomorrow therefore I will block the payment before midnight as this message might not reach you in time. I just wanted to let you know, so please do not request for the payment in the future as I cannot find where to unsubscribe. I can provide with the invoice of my first payment and the notification of the upcoming payment if necessary, please let me know. I am looking forward to your answer. +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. I can tell you with 100% certainty that your upcoming payment is nothing to do with us. +++ User: Thank you for clarifying that! That’s interesting, I suppose then my bank account mistook it for a subscription. +++ Support: Not good that it’s showing up like that! All of the billing side of things are handled by Apple so if you do have any problems I’d recommend getting on to them ASAP. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t transfer from Apple to spotify Date: 30/11/2024 Source: Website User: Chad Wolstenholm Text: +++ User: Keeps saying current session is invalid unable to access library +++ Support: Sorry to hear that - it usually means you need to sign-in to Spotify again. If you terminate Playlisty and then re-start it, does it guide you through the sign-in process again? Alternatively you can go to the Settings tab, scroll down to the Spotify section and sign-out then sign-in again. Let me know if you are still having problems after this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 30/11/2024 Source: App User: Lương Minh Text: +++ User: I cannot sing in my account ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: VNM 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66369] +++ Support: Sorry to hear that. Take a look at this page: https://www.obdura.com/faq/oauth2/ - it usually fixes that issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 28/11/2024 Source: App User: Ryan Elliott Text: +++ User: I purchased the pro version of Playlisty but the application is not reflecting this. The purchase was pending for a few days before successfully completing. I’ve attached a few screenshots of the state of my account. I’ve tried to restore the purchase to no avail. Are there any other steps I can take to rectify this? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(19.0) +++ Support: A pending transaction shouldn’t really cause any issues with Playlisty (they’ve been well tested) and Playlisty just uses Apple’s standard App Store software, so I’m afraid there’s nothing we can really fix from our side. You may therefore need to contact Apple to get it fixed unfortunately. Before you do that I’d recommend doing the following first: - terminate Playlisty and re-load it a few times to see if that fixes things - reboot your device - if rebooting doesn’t fix it, log out of the App Store, reboot, then sign back in again The last step seems to fix most app store issues and is one of the first things Apple seem to recommend when you get in touch with them. If none of the above work then I’m afraid you’ll need to reach out to Apple Support. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Log In To Different Spotify Account Date: 27/11/2024t Source: Website User: Mark Eggleston Text: +++ User: How do I change Spotify accounts once I have logged in? +++ Support: If you head over to the Settings tab in Playlisty there’s a Spotify section in there with a “sign-out” button. Tap that as a first step. Next open up Safari and go to https://open.spotify.com/ and sign-in to the Spotify account you want to use Finally, back to the Playlisty Settings page and tap “sign-in” in the Spotify section. When it signs-in it will use the account you used in Safari. Shout if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 27/11/2024 Source: App User: Vaderrie Walker Text: +++ User: Can’t find my Spotify account on my apple iMac. How can I get Spotify on my iMac? ___________________________ Product: Playlisty for Spotify Version: USA 1.15(161) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) +++ Support: Take a look at this page - it should help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 27/11/2024 Source: App User: Donald Halmarson Text: +++ User: I have a large library in iTunes with many playlists. Can I use the scratchpad with xml files or is there some other way to use Playlisty to get my iTunes playlists on Apple Music. +++ Support: Not the Scratchpad, but you can use the Files tab for this. However Library Xml files can be very large and it can be very slow/memory intensive to process them so I’d strongly recommend: - Exporting each playlist one at a time as an Xml file and importing them one at a time or in small batches in Playlisty rather than as a single Library Xml file. You are less likely to run out of memory that way - Try it with the free version of Playlisty and only upgrade to “Pro” when you are happy with the results (which will be very dependent on the quality of your metadata). “Pro” won’t improve importing or matching capabilities - it only gives you the option to save longer playlists +++ User: Thanks Andy I'll experiment. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/11/2024 Source: App User: Matthew Hess Text: +++ User: I’m having an issue where I’m being prompted to purchase after having already purchased. I’ve tried restoring purchases, closing the app and trying again. I’m part of the TestFlight if you need extra logs. +++ Support: If you’re using the TestFlight version then your existing App Store purchase won’t apply (it’s probably been using a “cached” version of your purchase up till now). You’ll need to go through the purchase process again but, because it’s TestFlight, you won’t actually get charged. +++ User: Ah good to know - I wasn’t aware the payment process worked this way for the test flight. Thank you very much for the fast reply. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/11/2024 Source: App User: Robert James Cross Text: +++ User: My Playlisty Pro isn’t being restored on my new iPhone. What should I do? ___________________________ Product: Playlisty for Apple Music Version: USA 3.22(720) Device: Idiom: phone Device: iPhone OS: iOS(18.2) +++ Support: The newer versions of Playlisty use the latest version of Apple’s App Store software so there have been some changes in this area in the last few months. The old version of Playlisty was very lax at checking purchase history (e.g. if you changed Apple ID or region Playlisty could still sometimes register as purchased even though strictly speaking that's against App Store rules). The new one is very strict. Is there any possibility you purchased the original from a different App Store region? You can check what purchases apply to your current Id by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me as I may escalate this to Apple. Thanks and apologies for the inconvenience, +++ User: No worries. I love the app so I just want it to work haha Here’s the screenshot: +++ Support: Thanks for that. I’ve had a couple of other users with similar issues today so I suspect there may have been a bit of a glitch at the app store. You may need to contact Apple about this yourself to get this fixed unfortunately (Playlisty just uses Apple’s standard App Store software and there’s nothing we can really fix from our side) but I’d recommend doing the following first: - terminate Playlisty and re-load it a few times to see if that fixes things - reboot your device - if rebooting doesn’t fix it, log out of the App Store, reboot, then sign back in again The last step seems to fix most app store issues and is one of the first things Apple seem to recommend when you get in touch with them. If none of the above work then I’m afraid you’ll need to reach out to Apple Support. If you could let me know the outcome I’d be very grateful as it will help me escalate. Note that escalation will probably not help with your immediate issue - it’s more about getting them to fix the underlying issue and could take many months. +++ User: Good news! It seems to have fixed itself. Thanks for the help! You rock! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 25/11/2025 Source: App User: Ben Harberts Text: +++ User: I should have access to pro, I thought this was already paid for too? In australia ___________________________ Product: Playlisty for Apple Music Version: AUS 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: You should be able to check the app store purchase history on your device to see if you’ve purchased Playlisty Pro for AM. If you can see the purchase there then Playlisty should see it too. If you can’t see it but know you’ve purchased it (e.g. have a receipt) then contacting Apple is probably your best bet in working out why it’s not there. It’s not something we can see from our side as app developers I’m afraid. +++ User: Thanks for the quick reply! So I’ll just report a problem? +++ Support: Yes, that’s probably best, although there are a couple of things to try first: - tap the “Restore Purchase” button in Playlisty and see if that fixes things - log out of the App Store on your device, reboot, and the log in to the App Store again In my experience the last step usually fixes most App Store issues. Playlisty just uses the bog standard Apple App Store software (aka StoreKit 2) and there’s nothing we can really debug from our side I’m afraid. Issues are invariably down to problems in the App Store itself. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 23/11/2024 Source: App User: Felix Radtke Text: +++ User: I am using Paylisty to sync a couple of playlists daily at 3 AM. I get the error see below. Obviously all of the shortcuts have the 30 repeats included. Do you know what might be going on there? image0.png +++ Support: What size are the playlists? And what service are you syncing from? e.g. Spotify? YouTube? +++ User: All Spotify. Between 300 and 2000 songs. +++ Support: That’s weird - I definitely wouldn’t expect to see any problems with those sorts of playlists - we do regular testing with Spotify playlists much bigger than that. A couple of possibilities spring to mind: 1) Spotify’s servers could be overloaded (the US will still be using Spotify heavily at that time) 2) If there are a large number of tracks in the playlists which need to be matched based on text rather than Id’s (i.e. green matches, not blue) there’s a chance you could be hitting a known bug in the current release which could be triggering that error As a next step I’d maybe suggest trying our latest beta build which has a fix to the second issue. If that sounds acceptable I’ll add you to our beta group - it means you’ll need to download an Apple app called TestFlight (you’ll get full details if I add you). Let me know if you’d like to try it. +++ User: That sounds like a good plan! It happens every day so must be a systematic issue. I could spread out the playlists and then find out which one exactly it is. But let’s try the beta! Apple ID is the same as my email. +++ Support: You should have received invitations. I’ve added you to the Playlisty for Spotify beta as well, in case it’s useful. Note that your existing “Pro” license(s) won’t work on TestFlight so you’ll have to “purchase” Pro again. However you won’t get charged for this. +++ User: Interestingly there is now a different error when using the beta, see below. +++ Support: Interesting - thanks for the feedback. That actually looks like it could be a legitimate error: I wonder if this was causing the previous error you were seeing and Playlisty was simply reporting it incorrectly? You are probably seeing that error because you are using “Add Mode” but somehow a duplicate track has found its way in to the destination playlist. Unfortunately there’s a bug deep in Apple Music which requires that any playlists where we use “Add Mode” be free of duplicate tracks. If you try syncing the same playlist using Playlisty in the foreground (rather than in a shortcut) it will likely give you the same error. If you plan to use “Add Mode” it’s always best to create the playlist initially with “Add Mode” enabled as that ensures that it’s free of duplicates. TL;DR: I would recommend deleting that track and trying again! +++ User: Removing the song fixed it! Do you think I can go back to the stable release or was the original error (that it took too long) of different origin? +++ Support: You are safe to go back to the stable / App Store release as they are currently the same (we pushed-out a new App Store release a few days ago). Glad to hear your issue is resolved! +++ User: The issue is back sadly after some days without any issue. +++ Support: That’s a nuisance. Can I check a couple of settings: Do you have “Deep Search” enabled in Playlisty Settings? (If so, definitely turn that off) Do you have “Check sync after saving” enabled? (If so, I’d suggest turning that off too) If the answer to either/both of the above was “Yes” it will be interesting to see of turning them off makes a difference. +++ User: Deep search was off and check sync was on. I have turned it off and will observe! Generally speaking, my goal is to sync a bunch of playlists that are regularly updated in Spotify to have the most current version of them in sync on Apple Music. +++ User: There are still bugs from time to time, maybe you can help me out to tackle this! This is one I do observe (see attachment). This playlist has around 1,300 songs. I do have the 30 repeats programmed in the shortcut. +++ Support: If you perform exactly the same sync using Playlisty in the foreground (not using a shortcut), do you get any errors? Also can you confirm these 2 settings are still off: Do you have “Deep Search” enabled in Playlisty Settings? (If so, definitely turn that off) Do you have “Check sync after saving” enabled? (If so, I’d suggest turning that off too) And also: Do you have “Replace mode” enabled in Settings? (whichever way it is currently set, try it the other way; if you turn it off you’ll need to use add-mode instead) Unfortunately I think you will always get the occasional error when syncing large playlists as it only takes a small glitch at Apple’s end (which happen all the time) and Playlisty can take a second too long on an operation and get terminated by your device. However I just imported a couple of long playlists (one 10k tracks, one 6k tracks) in the background using a shortcut and both worked fine, so I don’t think there are any particular bugs in this area of Playlisty at the moment. 1.3k should work fine! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: TestFlight Date: 21/11/2024 Source: TestFlight User: Chris Doodnath Text: +++ User: Good evening, I was wondering if it would be possible to get a TestFlight invite code again? I've been testing both Playlisty apps for quite some time now but I've just had to start over again with my Mac from scratch. Oops! +++ Support: Yes no problem, although I’m not 100% certain how to do that! If you sign-in to the TestFlight app using the same Apple ID as before you should still see the Playlisty there, regardless of what machine you are on. Or maybe you’ve had to create a new Apple ID? If that’s the case then I remove you completely from TestFlight and then re-add you. Let me know if you want me to go down that path. +++ User: Sorry, I should have been more specific. Yep, I started from scratch with a new Apple ID, so when I open TestFlight it says to either click on the link in the email from the developer or enter the invitation redeem code. If we could go down the re-add path I'd be ever so grateful. And thank you again for an amazing little piece of software. PS. My new apple ID is subject2status if that helps. 😄 +++ Support: No worries - the invitations should be with you now. Shout if you have any problems. +++ User: Just a couple, Andrew. I fired up TestFlight, then on the Ready To Test page when I click on the big red REDEEM button and enter both codes in the email it says they couldn't be redeemed, it has been revoked or is invalid and to request a new one from the developer. Sorry to be a pain! +++ Support: Hmm - that’s odd: I completely removed/re-added you, and I don’t see you as having accepted the new invitations. Because they are not accepted I was just able to re-send them just now so you should have them again. I would click on the links in the latest mails to redeem them rather than use the redeem codes. If that still doesn't work I’ll need to do it using a different email address. If I use your Apple ID, are you able to receive emails to that email address? Is there another you’d prefer me to use? +++ User: Yep, bizarre! I tried clicking the links, and simply copying and pasting the codes and still no joy. 😀 Yep, certainly, if you use my Apple ID - I can pick up the emails from there no problem. Let's give that a whirl... 🤞🏽 +++ Support: You should have invitations sent to the new email address now. Let me know how you get on! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 23/11/2024 Source: App User: Justus Damman Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: NLD 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.1.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled 0A2B085A-A8EF-4A75-88A6-661B71BE8EC1.png +++ Support: Unfortunately this is a common issue: you have Sync Library switched on in Settings but Apple Music is telling Playlisty it’s switched off. Playlisty can’t work around this - it’s a problem with your Apple Music installation. If you follow the tips that Playlisty gave you when you tried to install it, it will fix the issue. I recommend skipping to the last tip as that’s the one that usually works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Invalid Session Issue Date: 22/11/2024 Source: Website User: Matthew Text: +++ User: I just purchased Playlisty pro, and I'm having issues syncing my Apple Music playlist to Spotify. After the playlist is downloaded, I'm getting the following message: Unable to access your library. The error message was: Current session is marked as invalid. Can you please help? +++ Support: Sorry to hear that - it’s not an error we’ve seen before. But if you head over to the Playlisty Settings tab and scroll-down to the Spotify section and tap “sign-out” and then tap “sign-in” again (enter your details if necessary) there’s a good chance that will fix your issue. If it doesn’t can you send a screenshot of the error message? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 22/11/2024 Source: App User: aqua_safest0s Text: +++ User: Thank you so much for this software. I would like to do a feature request/suggestion: Transfer ‘artists following’ on Spotify to ‘artist favorite’ on Apple Music. +++ Support: Thank you for your feedback! We’d actually love to be able to transfer artists to Apple Music - it’s been on our wishlist forever but unfortunately Apple don’t (yet) give us a way to do it. But as soon as they do, we’ll look to add it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 22/11/2024 Source: App User: Dion Text: +++ User: I am not sure but I think it isn’t registering my purchase for pro! Are you able to see? I thought I bought pro months ago when I got this new version of the app. +++ Support: Afraid we can't see it but you can check what purchases you've made by looking at your purchase history: App Store App -> Account -> Purchase History Set the "Showing" filter to Type = "In-App Purchases" And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) Note that Playlisty Pro for Spotify is a different purchase to the Apple Music Pro version. If you can see it in there and Playlisty isn't seeing it then try logging out of the app store, re-booting, then logging-in again. That usually fixes most App Store problems! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 21/11/2024 Source: App User: Luca Cassina Text: +++ User: is there a function to keep my playlists across different platforms automatically synchronized? I already have the Pro Version of the Playlisty for Apple Music App but I don’t know if there is this possibility. In case, to keep my Apple Music playlist synchronized with my old one on Spotify, would I need to use Playlisty for Spotify or would Playlisty for Apple Music be rigth? +++ Support: You can get Playlisty Pro to import a playlist on a regular schedule by using a Siri Shortcut Automation. Lots more details [here](https://www.obdura.com/faq/siri-shortcuts/) on how to get that working. It’s basically the same process whether you are using the Apple Music or Spotify version of Playlisty. If the Apple Music version of your playlist is the “master” version (where you make changes) and you want to regularly import that to your Spotify account to keep that in sync then I’m afraid you’ll need Playlisty for Spotify Pro to make that work. But if the Spotify version is the “master” version you can use your existing Apple Music Pro version to import that to Apple Music on a regular schedule. Hope that makes sense! +++ User: Very helpful, thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 21/11/2024 Source: App User: Marvin Haß Text: +++ User: Just asking myself, because I bought Playlisty Pro to Migrate from Spotify To Apple Music if I should be able to use this app as a „pro“ as well? ___________________________ Product: Playlisty for Spotify Version: DEU 1.14(157) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. Most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime Playlisty Pro licenses for both directions are still only US$5.98 in total - that’s still a good price compared to any other options, I think. +++ User: Thanks for the answer :) Ticket can be closed. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 21/11/2024 Source: App User: Candy Sanders Text: +++ User: Cannot log onto app Thank You! Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: USA 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.1) Error: [-33042] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription (see here: https://music.apple.com/). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/11/2024 Source: App User: Devin Harmon Text: +++ User: I would like to cancel my subscription. ___________________________ Product: Playlisty for Apple Music Version: USA 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.2) Thank you! +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Sharing Subscription Date: 20/11/2024 Source: Website User: Joshua Z Shouveek Omote Text: +++ User: Hey there, can the app be shared on a Family subscription? I downloaded it from another user in the family but I'm still being hit with the 20 track limit. +++ Support: Yes, Family Sharing is enabled for Playlisty Pro (you can verify this by looking in the App Store). There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging an iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/11/2024 Source: App User: Renato Kaempffer Forno Text: +++ User: I transferred I playlist from Spotify to Apple Music, but it won’t transfer, I even bought the pro version thinking it would work Thanks for any help ___________________________ Product: Playlisty for Apple Music Version: CHL 3.21(716) Device: Idiom: landscape Device: iPad OS: iPadOS(18.1) +++ Support: Did Playlisty say that it had transferred the playlists? Or was there an error message? Maybe you could send me a screenshot of the final screen? (the screen you get once the transfer has finished) If Playlisty says it’s transferred then it definitely will have done so. If you can’t see the transferred playlist in your Apple Music app then it will usually be down to an Apple Music “sync” issue. [This page](https://www.obdura.com/faq/sync/) will tell you how to fix that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/11/2024 Source: App User: Somari Jamison Text: +++ User: I was unable to use this so I would like it canceled and refunded please ___________________________ Product: Playlisty for Apple Music Version: USA 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.1) +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. Are you having a problem with Playlisty? Is there anything we can help you with? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 17/11/2024 Source: App User: Sage Clark Text: +++ User: I have recently downloaded the app after hearing great reviews. However, upon loading up I receive a message saying “your device is denying access… select ‘sync library’ to allow access” and that is selected in my settings however I am still having this error message. +++ Support: When you get that error message there should be a right-arrow button you can tap which shows you other things to try in order to solve the problem. It’s probably worth jumping to the last one, which is: - Disable +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 17/11/2024 Source: App User: Áron Puskás Text: +++ User: Songs uploaded in the wrong order, so I can’t access but only my old music that I listened to 4 years ago. So I need to delete my library. Could you help? ___________________________ Product: Playlisty for Apple Music Version: HUN 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: When you say your songs are upload in the wrong order, are you uploading to a playlist or to your library directly? If your library, take a look at this article on our website: https://www.obdura.com/faq/songs-order/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/11/2024 Source: App User: Jeffrey Feng Text: +++ User: When I transfer my playlist from Spotify to Apple Music, for some reason it only transfers 110 songs and I have paid for the full access. I wonder if this is a bug or I’m doing something wrong ___________________________ Product: Playlisty for Apple Music Version: CAN 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(17.5.1) +++ Support: Almost certainly it’s a “sync” issue with Apple Music itself. If you take a look at this first section of this page it will tell you how to fix it: https://www.obdura.com/faq/sync/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 14/11/2024 Source: App User: Greg Text: +++ User: does Playlisty Pro support Apple Family Sharing? ___________________________ Product: Playlisty for Apple Music Version: CAN 3.21(716) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: Yes it does. You can tell for any app by looking in the “Supports” section on its App Store page. Family sharing is actually nothing to do with the app itself, it’s just a switch we set on the app store definition. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 13/11/2024 Source: App User: James Perry Text: +++ User: I am finding that I cannot access my apple music account on google… Is my apple music account in order? I do need to change my Visa Account number as it was compromised… Could you please help me with this? Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: CAN 3.21(716) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.1) Error: [-33113] (musicKitTokenError) privacyAcknowledgementRequired: Privacy acknowledgement required. A new privacy policy for Apple Music is available for you to review in the Music app. You can review and accept the most recent privacy policy for Apple Music in the Music app. +++ Support: I’m afraid I can’t help you access your Apple Music account - only Apple can do that - but I’d recommend trying to sign-in from Safari by clicking on https://music.apple.com/ and then logging-in that way before trying to run Playlisty. Unfortunately the message at the bottom of this mail about a "privacy acknowledgement" is coming from Apple Music itself so you will need to fix things there before Playlisty can proceed. Hopefully logging-in as above will enable you to fix that. If that doesn’t work, normally signing-out of Apple Music (from the Account menu) and then rebooting & signing-in to Apple Music again fixes the issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family sharing Date: 13/11/2024 Source: Website User: Andrew Text: +++ User: I’ve made great use of your Pro app version so far in transferring my Spotify playlists to my Apple Music. I’d like to use your app for my family member who I have set up with Apple Family, shared purchases and subscriptions but don’t seem to be able to get the Pro version on their device despite finding it under my purchases. Do we have to pay again for Pro on her device? +++ Support: No, you shouldn’t have to purchase again - Family Sharing is enabled for Playlisty Pro (you can verify this by looking in the App Store). There’s nothing the app itself needs to do to support this - it’s just a switch that we set on the App Store. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging an iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue - I think that’s one of the first things Apple will ask you to do. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 12/11/2024 Source: App User: Kyle Worrall Text: +++ User: I bought Playlisty pro and I’m having an issue running the shortcut. Unfortunately, I have so many songs that I am still unable to transfer them to Apple Music with the shortcut repeat loop work around using check if playlist has imported. Apple imposed a limit on shortcuts to time out after 3 minutes, regardless of how long the loop is, it will only run if the shortcut is in the forefront, not running in the background. I think the only solution that would work for me would be if there was some way to speed up the time it takes to transfer items from the playlist. Like if somehow you could implement sync only changed items, without removing all items and then adding them back +++ Support: I wasn’t aware of the 3 minute time-out (thanks for letting us know!). We test with several 5-6,000 track playlists on a daily basis but they usually finish well before 3 minutes. There’s not really much scope for speeding up Playlisty’s processing of playlists I’m afraid: we’ve taken that about as far as it can go. Syncing only changed items (which is what we currently implement as "Add Mode") is actually the slowest of all sync’s because both playlists have to be read in their entirety and then reconciled before anything can be written, and depending on what sync “Mode” you’re using Playlisty may still have to write the entire playlist anyway. I’m not sure if you are currently using “Replace Mode” but that’s probably the fastest sync because most processing on the Apple Music side is done locally (it doesn’t rely on Apple Music’s cloud back-end). If that’s hitting a 3 minute barrier then I think you only have two options: 1) use a faster device, or 2). break your large playlists into smaller ones. Sorry I can’t be more help. We’ve been focusing on Apple Music performance for years now (which is why Playlisty is much faster than other comparable apps) and it’s a subject we know pretty well! -> Sorry one quick follow-up: it should be fine to have a second “Check whether your playlists have finished importing” repeat-loop in a second shortcut which gets invoked after the the first one has finished. That should still allow the playlist import to continue processing. So basically if you reduce the repeat-loop in the first shortcut such that is always finished before 3 minutes are up and then (as a last step) invokes a second shortcut (using a URL, as here: https://support.apple.com/en-gb/guide/shortcuts/apd624386f42/ios), where the second shortcut performs a second repeat loop, maybe that would work to give the import more time? Hope that makes sense! +++ User: No worries! Thank you for helping me out. I am using an iPhone 15 Pro so speeds should be as fast as they really can be, but I can definitely get around out with shortcuts by adding an automation that toggles low power mode and running the shortcut again with that. Was just curious if you had any other less-hacky ideas. +++ Support: No I’m afraid my chaining Shortcuts idea below is the best I can come up with. Please let me know if you find a good solution! +++ User: 14/11 -> A further follow-up to this - can confirm that chaining (as below) seems to work fine. I tested with a 10k playlist using the following and it seemed to have no problems getting around the 3 minute cut-off: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: tranferring from Amazon music to Apple Date: 10/11/2024 Source: Website User: Marie Text: +++ User: I have been looking to ditch amazon music for many reasons but have soooooo many play lists. You app looks great and like it should work. Love that there isn't a subscription needed and it's affordable. Just want to make sure it can transfer playlists, albums etc from amazon before purchasing given the focus on moving from Spotify. Going to give the free version a go, but would appreciate your insights! Looking forward to seeing if your app is what I need. +++ Support: Thanks for getting in touch. I’m afraid that Playlisty doesn’t currently support Amazon Music, mainly because Amazon hasn’t yet given us a reliable way to read users’ libraries. We’re actively looking at it though, but realistically I don’t think we’ll have anything to offer in a timescale that will be any use to you. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify Error Date: 06/11/2024 Source: Other User: Harvey Simon Text: +++ User: I’ve tried three times to transfer an Apple Music playlist to Spotify. I get the sam error message each time: "Too many Spotify server errors received while saving this playlist. Can't continue." +++ Support: Unfortunately Spotify carefully monitor how much activity each user is creating and if they think it’s too much they will start to “throttle” you - which basically means they will start rejecting anything you try to do. When they start to so this depends on lots of factors but it’s mostly down to how busy they are. You’ve hit that limit I’m afraid, probably because that’s a very large playlist and now is the busiest time of day. All is not lost though. When you get this error, do any tracks get saved in the playlist? Or does it fail to save anything at all? If some of the playlist is getting saved then you might be able to save the playlist bit-by-bit, leaving a few minutes between each attempt. It’s not too hard: 1. Firstly, when you start the save initially make sure you select “Add to existing playlist” mode 2. Hit “Start” as you normally would 3. Wait for that error screen to pop-up and hit “Back" 4. Wait a few minutes more to let things cool down a bit 5. Go back to step 2 and try again If you use “Add to existing playlist” mode when you do this then Playlisty should analyse your playlist each time, work out what’s missing and then carry on where it left off last time. That’s the theory anyway, I don’t think we’ve actually seen this error before so I can’t be certain. Please let me know how you get on. +++ User: I apparently just reached Spotify's max number of tracks. My very large playlist imported multiple times. In each instance it showed the same number of songs, 11,000. That’s good enough. +++ Support: That’s actually really useful for us to know - thank you. We shall improve our error message! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Disconnecting from Spotify Date: 04/11/2024 Source: Website User: Terry Link Text: +++ User: I downloaded your app today and it connected with Spotify but also there is an issue with the new download software for my Imac. It no longer works and I cannot get it to download since I downloaded your software. I can't figure out what steps I need to take to disengage with your software from Spotify. +++ Support: If you go in to Settings and scroll down to Spotify there’s a sign-out option which will disconnect Playlisty from Spotify. It won’t make any difference to your issue though: it’s not technically possible for Playlisty to interfere with other software on your iMac. If you are having problems I would recommend logging into https://open.spotify.com/ using Safari first and checking you can see your library etc before installing any other Spotify software. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 04/11/2024 Source: App User: bowie_james Text: +++ User: It is saying I am entering the wrong code when I'm not. And it's not letting me buy it, so I can download all my playlists! Sorry for the inconvenience, but I would like to have my playlists on Apple! +++ Support: Don’t buy it until it’s working! Are you able to send me a screenshot of where you are being asked for a code? I’m not sure where that would be. If you are having a problem linking Spotify or another service, the second section of this page might be useful: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: PlaylistyPro for Apple and Spotify Date: 04/11/2024 Source: Website User: Sam Eanes Text: +++ User: I first downloaded the app when i was "leaving" spotify for apple music. now i am going the opposite direction. I see there is a Playlisty for Spotify option. is the Pro version that i already paid for able to be applied for the Spotify version now, too? Don't see that option so wanted to ask +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. Most people only need one-way and we don’t like charging people for functionality they will never use. Lifetime licenses for both directions are still only $5.98 in total - that’s still a good price compared to any other options, I think. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: 0% match every time? Date: 04/11/2024 Source: Website User: Ryan Text: +++ User: I used to love using Playlisty Pro! But about a month ago, Playlisty started showing 0% matches when trying to import from Spotify to Apple Music. The tracks are mainstream music (not Classical), including some top-40. NONE of the tracks match, at all. I have tried signing out + signing in to both Spotify and Apple Music. I have tried re-downloading Playlisty. Nothing works! +++ Support: That’s a weird one - definitely not something we’ve encountered before. Can I just check if you’re on Mac, iPhone or iPad? And does this happen if you try importing from a source other than Spotify? e.g. if you do into Discover, pick an artist and then try downloading a [Setlist.fm](http://setlist.fm/) setlist, do you also get zero matches? Or is it just Spotify? If nothing is matching at all it sounds like an issue with your Apple Music installation. There are a couple of things you can try: 1. It’s not clear if you fully deleted Playlisty (including all app data) before re-downloading & re-installing, but definitely try this and do a re-boot in between deleting & re-installing to clear any local data caches on your device. It’s important that Playlisty is forced to go through its initial installation checks again as that will check your installation for issues. 2. Sign-out of Apple Music & reboot your device. On a Mac you do this from the Account menu in the Music app (I’d recommend signing-out of the App Store too). On an iOS device go to Settings -> [Your Name] -> Media & Services to sign-out. Once your device is re-booted then sign-in again. Please let me know how you get on! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/11/2024 Source: App User: shiv patel Text: +++ User: When I first bought the app for ¢0.99 cents everything in the app was free. Now I have to buy a subscription after I already bought the app. Like if I had known this was going to happen in the future I would not have purchased the app in the first place. Is there anything to do about this or am I just out of luck? Other than this issue the app is amazing. Sorry and thank you for your support. +++ Support: Maybe you are thinking of another app? From the day we released Playlisty for Apple Music it’s been free to download and a single, low cost one-off purchase to unlock “Pro”. It started at $1.99 and then changed to $2.99 around 3 years ago. It’s always been the same. Playlisty is not a subscription and will never be a subscription. So the app was never 0.99 cents to buy, there’s always been a cost to use all features and you won’t need to buy a subscription, ever! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 02/11/2024 Source: App User: Tim Butcher Text: +++ User: I have downloaded your pro app so I can take my cafes Spotify playlist and convert it to Apple. I have linked my Spotify and Apple accounts. I can’t see how to do it. I have gone to playlist sources (I presume that’s where you start the process?) and searched #caff (the name of the Spotify Playlist) and nothing comes up. Any thoughts? +++ Support: Take a look at this web page: https://www.obdura.com/faq/101/. It ought to explain the basic process but essentially you need to tap on “Spotify Library”, which should show you all your Spotify playlists. If you can’t see what you expect there, check you are signed-in to the right Spotify account. If you go to the Settings tab and scroll down to the Spotify section there’s a button which will allow you to sign-out and sign-in again. The second section on this web page might be useful: https://www.obdura.com/faq/oauth2/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Albums missing in Spotify Date: 31/10/2024 Source: Website User: Daniel Text: +++ User: Thank you for this great app. :) I need to move all my music from Spotify to Apple Music and stumbled across your app. In the AppStore description it says „Copy all of your Spotify playlists, liked songs & albums to Apple Music in just a few taps“. But I can only see my Spotify playlists in Playlisty. How to get the albums as well? +++ Support: The first two “playlists” you see should be your liked songs & albums. Just tap on the albums “playlist” and you should be able to see all your albums. If you save this to your library rather than to a playlist then you should be good. +++ User: Thanks. Haha. It’s so obvious. Purchased the pro version today and really love your app. Thank you for making it affordable. Even if I would say you could double the price as the app safes so much time. Do I need a paid Spotify account to transfer FROM Spotify to AM? +++ Support: Thanks for your kind words! No need for a paid Spotify account- free accounts work just as well. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: charges Date: 30/10/2024 Source: Website User: John Winterstein Text: +++ User: being charged twice each month for the past year +++ Support: Not by us you haven’t: we’re not a subscription: http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 30/10/2024 Source: App User: Harvey Simon Text: +++ User: I’ve done the initial setup and linked both my Apple Music and Spotify accounts. See attached screenshot. But in the Playlist Sources sidebar, my Apple Music library is not shown. It only shows Spotify. See screenshot. +++ Support: That’s correct. It’s possible to add it but you wouldn’t normally need to - you can already see your Apple Music library in the Apple Music app. If you go in to your Spotify library, select a playlist and (when it’s finished matching) hit “Save”, it will give you options to save it to Apple Music. Seeing your Apple Music library isn’t necessary or helpful for that. Full instructions & a video link here: https://www.obdura.com/faq/101/. Hope that makes sense! +++ User: Looks like I got the wrong app. I want to transfer an Apple Music playlist to Spotify. Didn’t realize there were two apps, one for each direction. +++ Support: Ah yes, that makes sense: if you want to go AM to Spotify you definitely do need our Playlisty for Spotify app. Most people only need one-way and we don’t like charging people for functionality they will never use, so we have separate apps. It also makes each app much simpler to use. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Your Playlisty product is now not worth using. Date: 30/10/2024 Source: Website User: David Liszewski Text: +++ User: You have broken your product. My only option is now is to delete destination playlists, which is unsurprisingly unacceptable. You've destroyed the one thing I'd be happy to pay for. +++ Support: Sorry can you be a bit more specific? There’s no option to delete destination playlists in Playlisty - all options are exactly as they were and we’re not aware of any issues. Maybe send a screenshot? +++ User: Just following-up - please do get in touch if you are still having any issues with Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 29/10/2024 Source: App User: Marina Sepeda Text: +++ User: why am I seeing this playlist pop up? why am I seeing my playlist on my MacPro? When I use it more is on my iphone14 or iPad? ___________________________ Product: Playlisty for Apple Music Version: USA 3.20(714) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) +++ Support: Apologies but from your description I’m not really sure what problem you are seeing. You’ve contacted the help desk for the Playlisty app. Playlisty will only show you playlists on your MacBook if you install it on your MacBook. Can you maybe send me a screenshot to clarify what you are expecting/what you are actually seeing? +++ User: +++ Support: Sorry but I’m just seeing our FAQ in your web browser, and Playlisty is open in your dock. I’m still not totally clear what’s wrong I’m afraid. Maybe you want to close Playlisty and remove it from your dock? If you click on the Apple menu, select “Force Quit” and then select Playlisty from the list and press the button, that will get rid of it. If that’s not the problem maybe you can give me a bit more information about what you feel is wrong in that picture? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 29/10/2024 Source: App User: Brilian Nanda Text: +++ User: I have purchased the lifetime pro before but now it said that my I have no pro account for some reason. It dissapoints me, I can’t transfer my long playlist anymore. Would you help me? Thank you! +++ Support: When did you originally purchase Playlisty? The newer versions of Playlisty use the latest version of Apple’s App Store software so there have been some changes in this area in the last few months. The old version of Playlisty was very lax at checking purchase history (e.g. if you changed Apple ID or region Playlisty could still sometimes register as purchased even though strictly speaking that's against App Store rules). The new one is more strict. Is there any possibility you purchased the original from a different App Store region or using a different Id? You can check what purchases apply to your current Id by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me as I may escalate this to Apple. Thanks and apologies for the inconvenience, +++ User: Whoops, sorry I forgot to attach the screenshot before. Here it is: +++ Support: Many thanks. Before I escalate this can you confirm that this is the same Apple Id signed-in to the same regional app store as when you originally purchased? Also can you try the following on your iPhone: 1. Go in to Settings->[Your name]->Media & Purchases 2. Select “Sign out” from the menu 3. Reboot your phone 4. Sign back in again 5. Load up Playlisty and from within the settings tab try the “Restore purchases” button If you get an error message here please screenshot it and send it to me. Thanks & sorry for the inconvenience. +++ User: Idk how it can works but I tried it anyway. It was the same account, I never sign out or changing other account. I followed step 1 – 4 and surprise surprise, it works! You have my thanks, have a great day! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music didn't work Date: 28/10/2024 Source: Other User: Coach Pete Scales Text: +++ User: I tried to transfer a Spotify playlist to Apple Music, and 1 of the songs failed to transfer. It had an orange check on it. What does that mean, and how does this get fixed so I can get that song transferred? +++ Support: There’s a ‘?’ button you can press to get descriptions of the colours: Screenshot 2024-10-28 at 19.41.54.png If you tap on the row with the orange check Playlisty will show you what tracks are available. +++ User: Thanks for the quick reply. But that implies that you can only "transfer" Spotify songs that ALSO are available on Apple Music. The whole point of trying out your app was that there are some songs that I can't find on Apple Music but that Spotify does find, so I then want to import those to Apple Music so it's all in 1 place. If the app can only transfer Spotify songs that are also in Apple then it doesn't do what I need. Can you clarify if I'm understanding this correctly? I don't really understand the point of even having a Spotify account, if to be transferred all the songs have to also be available on Apple Music. Then just get them on Apple Music. So I'm confused here. +++ Support: Yes - that’s absolutely not what Playlisty does. I’m not aware of any app which can upload a Spotify track to Apple Music: it would be a copyright violation. Any app which can access Spotify’s API & Apple Music’s API (which Playlisty needs to do) is subject to both Spotify & Apple’s developer terms & conditions. Both organisations review apps for conformance so I can’t see how it could be possible to do what you want. Playlisty is about transferring playlists i.e. the lists of tracks, not the tracks themselves. If you’ve decided to switch from Spotify to Apple Music but you have dozens of playlists on Spotify that you’ve created over the years and are precious to you - maybe you created them for special occasions? - that’s the kind of problem that Playlisty will solve for you. It will make them available - as far as is possible - on Apple Music. Hope that makes sense. +++ User: It does make sense, as you distinguish tracks from playlists. For me I only use Spotify to search for things Apple Music doesn't have. Very minor part of my overall library. So I guess there is no solution for me other than when I want to listen to tracks on Spotify playlists that are NOT available tracks on Apple, I just listen through Spotify and not Apple Music. Appreciate the quick helping out, Andy. Thank you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Duplicates error Date: 28/10/2024 Source: Website User: João Text: +++ User: I'm trying to sync a youtube playlist to apple music. It contains over 10000 songs. When I try to add the new tracks, I get an error "The Apple Music version of this playlist contains 100 duplicate track(s). This is not permitted for 'Add Mode'. Try deleting & recreating this playlist. Example duplicates:" How can I update my playlist then? +++ Support: Unfortunately there are some bugs inside of Apple Music which means that it’s not possible to reliably sync playlists if they contain duplicates, which is why this restriction is necessary. To get around the issue you’re seeing you need to create the playlist initially using “Add mode”, as well as doing the updates with “Add mode”. If you re-create your playlist with add mode to start off with then Playlisty will remove the duplicates and everything should run smoothly. Hope that makes sense! +++ User: Thanks for the quick response. How do I do that? I can’t find that option on the MacOS version of the app. +++ Support: Just select the “Add to existing playlist” option, as below. The playlist doesn’t have to already exist to use this option - if it doesn’t exist Playlisty will create it. +++ User: Ok! I will try that! I’m using the Scratchpad option to create this playlist, how do I save it, so I can update it every few weeks? Thanks again for all the help! +++ Support: You should create a Siri Shortcut to do that. Details here: https://www.obdura.com/faq/siri-shortcuts/ +++ User: Another issue I found is that, some songs that are on Apple Music are not being matched. Here are some examples, but I can find you more if you need to. +++ Support: If you tap Skip on one of the tracks which didn’t match and then tap Unskip (to force a re-match), does that fix the issue for that track? If it does then Apple Music probably started rejecting Playlisty’s queries during the matching process. Playlisty will retry many times but eventually has to give up if AM keeps rejecting (“throttling") it. That’s quite a long playlist and YouTube matching needs a lot of queries, so it’s quite possible that if AM is quite busy it will throttle Playlisty. You might be better off trying at a different time of day. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Regarding app switch Date: 26/10/2024 Source: Website User: Zaki Uddin Sheikh Text: +++ User: I recently bought your all for apple music but now my father is shifting the family subscription to Spotify instead. So I was wondering is it necessary for me to purchase the Spotify app too or I can share the same payment I did for the AM app. Thank you. +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. Most people only need one-way and we don’t like charging people for functionality they will never use. Even so I think lifetime licenses for both directions at $5.98 is still a bargain, no? +++ User: Yes, I understand. I was just hoping you can proivde premium access to my account if shared my username. I understand your PoV too, but I didn't know such a thing will happen and I just recently bought the other app of yours. I still wish you can help me. It's okay otherwise too. +++ Support: Apologies - we don’t actually have a mechanism where we could even do that: Apple don’t give us developers access to the App Store systems. Sorry! +++ User: It's okay. I'd just get the second app too haha. Thanks for your work tho. The app worked wondered. Cheers. +++ Support: Glad you like it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 28/10/2024 Source: App User: Kathryn Scholtz Text: +++ User: I am unable to sign in. I have tried all my accounts and none are allowing me to sign in. I do not wish to have this application anymore but now it is open it won’t let me close it or put it in the trash. Please advise how to get rid of this app asap. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.12(144) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.2) Error: Code: OAuth2 [66369] +++ Support: [This link](https://www.obdura.com/faq/oauth2/) might be helpful for overcoming your sign-in issues. And [this link](https://support.apple.com/en-gb/102586) should show you how to force an app to quit. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/10/2024 Source: App User: Parker Metcalf Text: +++ User: Cancel subscription ___________________________ Product: Playlisty for Apple Music Version: us 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Do I have to pay for pro twice Date: 25/10/2024 Source: Website User: shelbytwiggs Text: +++ User: Do I have to pay for pro twice in order to sync Apple Music with Spotify both ways? Or does my 1 time pro purchase work for both apps (playlisty for Apple and playlisty for Spotify) +++ Support: I’m afraid Playlisty for Apple Music “Pro” is a separate license to Playlisty for Spotify “Pro” so you have to pay for each. Most people only need one-way and we don’t like charging people for functionality they will never use. Even so I think lifetime licenses for both directions at $5.98 is still a bargain, no? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Spotify song transfer Date: 24/10/2024 Source: Other User: kitty felix0 Text: +++ User: I just bought the pro membership from you guys and it only transferred one playlist and none of the rest I’d either like to know what I’m doing wrong or see if I may have a refund +++ Support: Sorry to hear you’re having a problem! I’d firstly recommend taking a look at our “How to” page here: https://www.obdura.com/faq/101/ Just to make sure you’re not skipping a step. Normally if Playlisty has any kind of problem it will show an error message after trying to save the playlist. Can you send a screenshot of the screen after it’s saved a playlist? +++ User: Here is where it says it’s saved but then doesn’t +++ User: If please like a refund from my subscription since this is no longer help to moving my playlist over +++ Support: Thanks for those. It looks like your Spotify app isn’t updating - if you take a look at you library on https://open.spotify.com/ using a desktop browser you should see your playlists. You could try restarting your Spotify app to get things to sync. Afraid you’ll need to contact Apple for a refund - they don’t give us app developers access to their payment systems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cannot create a playlist based off of liked Spotify tracks. Date: 24/10/2024 Source: Website User: Richard Maher Text: +++ User: I get an error message that reads “ The following error occurred while reading your playlist: "Spotify Liked Songs": Playlisty does not currently have sufficient access to your library to perform this function. Please try again and you will be prompted to approve the additional access needed”. I then try again and just get the same error. The app says it’s connected to Spotify and I granted all permissions when I started using this app. I just wanted to use it again for the first time in a few months and it isn’t working. I paid for playlisty Pro. +++ Support: That sounds like Playlisty has somehow lost its link with Spotify and needs to authenticate again. Easiest thing to do is to go to the Playlisty Settings tab and then: Scroll down to the Spotify section and tap “Sign-out” Then tap “Sign-in” again This ought to trigger the authentication process again and (hopefully) clear the error. Please let me know how you get on. +++ User: Yes that worked perfectly, thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 24/10/2024 Source: App User: Ogro Chan Text: +++ User: i want to canceled my account ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.12(144) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66369] +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 24/10/2024 Source: App User: Diarmuid Kingsleigh-Smith Text: +++ User: When I try to connect to Spotify using my Facebook login on my iPhone 13 Pro, I get the characters displayed ok and approve the login on Facebook on same or another device, then the profile is found, but then Facebook is brought up and I can’t get back to Playlisty to complete sign in. When I refresh Playlisty I am not signed in to Facebook and there are no playlists found. Please can you help? ___________________________ Product: Playlisty for Apple Music Version: nz 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: +++ User: I now have the synch working after I ran the setup again, no further help required **Reply** Thanks for letting me know +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 24/10/2024 Source: App User: n.jaysinko Text: +++ User: I had a premium playlisty account, but it is attached to an iCloud account that I have been permanently locked out of. Is it possible for you to grant me access again son my new AppleID? Let me know and I will provide them. +++ Support: Can you send me a copy of your receipt for your Playlisty purchase, or a screenshot from your App Store purchase history? +++ User: If I could I certainly would, but unfortunately all of that information is permanently locked in my old iCloud. Is there anything you can do? +++ Support: Sorry to hear about your Apple ID problems. Unfortunately I do need the invoice details from your original purchase as a minimum - just the email is fine. Out of curiosity, are Apple not able to do anything regarding your locked Id? If you have digital assets against that Id I would have thought they would have a way to recover them. +++ User: You would think that Apple would be able to, but in reality the security is such that it is not possible. If you look up the email I would have used to subscribe, that’s the best I can do +++ Support: Here’s an App Store code for Playlisty Pro for Apple music: T&C’s attached. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pandora? Date: 22/10/2024 Source: Website User: Shane Text: +++ User: Does this app also support any sort of Pandora playlist / radio station list transfer to Apple Music? 🤔🤞 Thank you for your time! 😘 +++ Support: Sorry no, I’m afraid we’ve never done Pandora integration. If you can export a playlist from Pandora in one of our supported formats (https://www.obdura.com/faq/scratchpad-formats/) it ought to work though. Afraid that’s all I can suggest! +++ User: Thank you for the recommendation, Andy! 🙏 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 22/10/2024 Source: App User: Zack Text: +++ User: I recently uninstalled the app and reinstalled it I have previously purchased playlisty pro, and i thought this purchase wouldnt be lost when reinstalling, however, when i press “restore purchases” it makes me verify my apple account and then doesnt do anything, i can provide my bank statement as prrof that i did in fact purchase this some time ago and i dont want to pay again. Please help me resolve the issue +++ Support: The newer versions of Playlisty use the latest version of Apple’s App Store software so there have been some changes in this area in the last few months. The old version of Playlisty was very lax at checking purchase history e.g. if you changed Apple ID or region Playlisty could still sometimes register as purchased even though strictly speaking that's against App Store rules. The new one seems to apply Apple's rules more strictly. Is there any possibility you purchased the original from a different App Store region? Ir a different Id? You can check what purchases apply to your current Id by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me as I may escalate this to Apple. Thanks and apologies for the inconvenience, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Missing Songs Date: 21/10/2024 Source: Website User: Stephanie Text: +++ User: I'm trying to move my Spotify library over to Apple Music and having some issues. There are some songs I checked are available on Apple Music but Playlisty cannot find matches for (ex. (617) by Trocadero). I also can't figure out how to transfer local files into playlists; I know they're not available on Apple Music but there's no option to select the file on my computer. Please help! +++ Support: Playlisty searches the Apple Music catalog for tracks so I’m afraid it won’t find local tracks you’ve added yourself - you’ll have to add those manually from within the Music app. I’m not sure why “(617) - Trocadero” isn’t matching for you though - it seems to be matching OK for me but maybe you have a different version selected on the Spotify side. Would you mind creating a playlist in Spotify with your version of that track in it? Also add any other tracks you think ought to be matching. If you can then share a link to that playlist with me using the “Share” menu option I’ll look in to it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 21/10/2024 Source: App User: Dave Carter Text: +++ User: I decided to switch from Spotify to Apple One (Music) and saw that the app uses Family Sharing, but I can’t see anything about sharing my purchase of Pro with my family. Can I check how I can do this or if it will automatically update for my wife when she starts using it? Also, the app seems great, so thanks! ___________________________ Product: Playlisty for Apple Music Version: gb 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: Yes, Family sharing is enabled for Playlisty Pro. There’s nothing you or the app itself needs to do to support this - it’s just a switch that we've set on the App Store. If your wife downloads Playlisty it ought to simply see your "Pro" purchase automatically and show the "You are using Playlisty Pro" message. It's not 100% clear from your mail whether you've already tried this and it's not working. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth looking at this Apple support page: https://support.apple.com/en-us/108911. Logging your iPhone out of Media & Services, rebooting and then logging in again often seems to fix this issue (and many other issues!) - I think that’s one of the first things Apple will ask you to do. Also look at your purchase history in the App Store app to see if you can see it there. It needs to be visible there, I think, for Playlisty to see it. +++ User: Apologies, you were right, I hadn’t tried it and it has converted on my wife’s phone. However, she can be stubborn and doesn’t want to convert all of her playlists just because I want to stop paying for Spotify so said I would do it for her on her iPad, but our iPads are pretty old and I can only download the previous version of the app onto that where the Pro purchase doesn’t seem to be present. Is there a way around this as it seems like we’re no longer able to update the iOS in the iPad. +++ User: Actually, nevermind. I just restored purchases and now it works! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: apple family sharing Date: 21/10/2024 Source: Website User: Mishell Text: +++ User: my sister has purchased the pro service on her apple account and shared it to me via family sharing. when looking at your app on via the app store it states in app purchase sharing is supported. i try and click restore purchase but it will not allow me to do so. please advise with any possible troubleshooting steps. +++ Support: Yes, family sharing is definitely enabled for Playlisty Pro - that’s what you see in the App Store. There’s nothing the app itself needs to do to support this - it’s just a switch that we set. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth logging your iPhone out of Media & Services, rebooting and then logging in again. I think that’s one of the first things they ask you to do. Also look at your sister’s purchase history in your App Store app to see if you can find it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify auto sign in Date: 21/10/2024 Source: Website User: Carlos Text: +++ User: i was trying to sign in to spotify but accidentally signed into the wrong account, after signing back out it automatically signs me into the account i dont want, how can i fix this? +++ Support: Open up a Safari session to https://open.spotify.com/ and then sign-out. Next time you sign-in in Playlisty it should prompt you to log in again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/10/2024 Source: App User: gnawing.luckier Text: +++ User: I do not like how the word “playlistly” appears in my Apple Music playlist description. I do not know how to delete this. Please assist. This is not good. ___________________________ Product: Playlisty for Apple Music Version: us 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.1) +++ Support: Are you using “Replace Mode”? If so then you can set the "default author / curator" in Settings -> Experimental Features -> Advanced Sync. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 20/10/2024 Source: App User: Houston McClure Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled I'm unsure what to do here? +++ Support: Playlisty should give you a list of things to try - those will usually resolve this issue (which we see a lot). You may need to scroll down the list to see the last one - it’s not always obvious! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/10/2024 Source: App User: Michael Kopelman Text: +++ User: We’ve had Spotify for family and switched to AppleOne which includes music for all family members. I’m interested in unsubscribing from Spotify after I use your tool to transfer all of our Spotify info to Apple Music. My daughter, Samantha downloaded the Playlisty app and paid $2.99 + tax for the premium app. We connected Spotify and it said it was connected to Apple Music except the playlists and songs aren’t showing up in her Apple Music account. She is 14 so not sure if that is creating the problem? Interestingly, he Apple Music account is showing all of my playlists, which is weird. ___________________________ Product: Playlisty for Apple Music Version: us 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: If your daughter logs in to https://music.apple.com/ using her Apple ID (needs to be on a desktop browser, not an iPhone) can she see the playlists that Playlisty imported to her Apple Music account? If so it may simply be a problem with her playlists syncing to her device. There are some hints here which will help her get them on to whatever device she uses: https://www.obdura.com/faq/sync/ If not you need to check what Apple ID was logged in to Apple Music on the device which you used Playlisty on. If Playlisty says it saved your playlist then it absolutely did - but maybe it saved them to an account you weren’t expecting? If a user is set up as a “child” in an Apple “family” group there are restrictions on what they can install (more details here: https://www.obdura.com/faq/child-account/). However if your daughter was able to install Playlisty, purchase “Pro” and import a playlist then she’s not impacted by those restrictions (maybe she’s not set up as a “child”?) so that’s not the issue. > Interestingly, he Apple Music account is showing all of my playlists, which is weird. Do you mean her Apple Music is showing your playlists? That would suggest she’s logged in to your account on her device, not her own, which would explain everything. If it’s an iPhone you can check this in Settings -> [Your Daughter’s name] -> Media & Purchases. Hope that helps +++ User: Wow! Thanks for the super quick response and very thoughtful information. Turns out the last thing was true... my daughter had to go to Media & Purchases and sign in as her and now she sees the music that was on her ipad, which is great. However, her playlists and favorite songs from Spotify haven't been synced to her Apple Music account. I tried to go to Playlisty settings and "re-run initial setup" and it says the Spotify and Apple Music accounts were set up (and connecting). The Playlisty app shows the Spotify Library in the "Playlist Sources", but doesn't show any of her Apple Music Albums or Playlists. +++ Support: 1). Tap sign-out in the Spotify section of Playlisty settings 2). Log in to https://open.spotify.com/ using Safari (making sure you log in to your daughter’s account) 3). Tap sign-in to the Spotify section of Playlisty settings That should ensure that Playlisty is logged in to the right account. +++ User: Sorry, I think maybe I wasn’t clear. The correct Spotify playlists and “Spotify Library” were appearing in the Playlisty “Playlist Sources” but they aren’t syncing to Apple Music. And, her Apple Music playlists aren’t syncing to the Playlisty Playlist sources. So, I don’t think the problem is Playlisty connecting to Spotify, I think the problem is Playlisty properly connecting to her Apple Music account. Does this make sense? +++ Support: Makes sense. It’s possible that at some level things are still pointing to the wrong Apple Music account. Given that you’ve just changed your media & settings account I’d suggest deleting Playlisty, rebooting and then re-downloading/installing Playlisty. Re-installing should reset everything. +++ User: Did all that. Didn’t work. Something just isn’t right. Do you have phone support where you can access remotely? I can try another conversion app if you think that is the best bet +++ Support: Afraid we can’t do remote support. Feel free to try another app but there’s really only one way for an app to talk to Apple Music and that’s the one Playlisty uses. How are you verifying whether playlists are syncing? The only really reliable way is to use a desktop browser logged in to https://music.apple.com/. If you are looking anywhere else then the problem is likely to be a sync issue (https://www.obdura.com/faq/sync/). Can I also check that you are hitting “Save” on a playlist when you try to sync it, and that Playlisty is not coming back with any errors on the screen where it tells you how many tracks it actually saved? Can you send me a screenshot of that screen? (see here for the full workflow: https://www.obdura.com/faq/101/). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 19/10/2024 Source: App User: Darren Horsell Text: +++ User: Upgraded phone and a lot of my songs are greyed out and won’t play ..do I need to resync or something can you help ___________________________ Product: Playlisty for Spotify Version: gb 1.12(144) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: Are they greyed-out in the Spotify app? Or in Playlisty? (a screenshot might be useful) I’m guessing Spotify, although not sure why upgrading your phone would cause this. Is this a new phone or did you upgrade your old phone to iOS 18? If it is Spotify then you might need to direct your query to them I’m afraid. You could certainly try re-syncing with Playlisty (that should ensure that you have the right version of all your tracks) but greying-out tracks usually indicates that the track is no longer licensed on Spotify, which isn’t something Playlisty can fix. +++ User: it’s a a new phone and iOS 18 Here are some screen shots from 1 play list +++ Support: From those pictures can I confirm that: - it’s on the Apple Music app that you’ve got the greyed-out tracks - you sync some mp3s to your iPhone using iTunes/Music app from a PC or Mac (or maybe you restored those tracks/playlists from an iCould backup?) - you use Playlisty to sync from the Music app to Spotify So you are seeing 2 problems: 1. Greyed-out tracks in your Music app 2. Some bad matches in Playlisty when you are syncing to Spotify Does that sound right? For problem 1, if you have greyed-out tracks like that in the Music app I think it means your PC/Mac did’t successfully sync your tracks with your iPhone. Or maybe you restored from a backup and some of those files are missing. Either way it’s a problem with your Music app and you’ll need to sort that out first - maybe you need to contact Apple? I can’t help you though - Playlisty doesn’t have any part to play. For problem 2, the bad matches, that’s because your track names and artist names (metadata) in the Music app have been screwed-up and have numbers at the beginning e.g. “02 02”, “21 -“. “02 -“ or are missing completely. Playlisty is doing its best to find those tracks but unless you fix those names and get rid of the numbers in the Music app it’s not really going to do any better than what you see there. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/10/2024 Source: App User: A Schrade Text: +++ User: just wanna say real quick that your app is one of my absolute favourites, it’s pretty much perfect. But there’s one feature I would really like in it. Have you ever thought of adding a way to match an album that’s listed in the scratchpad, but then only add one random song from it (or a specified different amount of songs) to the playlist instead of the whole album? +++ Support: Thanks for your feedback - it’s much appreciated! That’s a new suggestion for us. I think we’d resist the idea of manipulating playlists ourselves - it’s not an area we’d really want to get in to (too many other features we want to add!). However I’m wondering if giving you a way to do this from a Siri Shortcut might be a better solution, perhaps by allowing you to specify a Shortcut as a destination for the playlist instead of your library. We’ll give it some thought! P.S. If you’re not already familiar with Playlisty’s Siri Shortcut functionality it’s worth looking here: https://www.obdura.com/faq/siri-shortcuts/. They are one of Playlisty’s most powerful features. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/10/2024 Source: App User: soumyahelp5 Text: +++ User: i cannot link my spotify account for some reason It used to work before But i accidentally reinstalled after deleting And now i can’t sign in to spotify Help +++ Support: Sorry to hear that. Do you get any kind go error message? The second part of this guide might help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 18/10/2024 Source: App User: Rafael Sanchez Text: +++ User: How do I cancel playlisty pro? ___________________________ Product: Playlisty for Apple Music Version: us 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Deleting Playlisty Date: 17/10/2024 Source: Website User: M Herron Text: +++ User: I do not want Playlisty. Can I delete it? it won't let me uninstall it. What should I do to no longer see the icon and delete it forever? +++ Support: You don’t say whether you installed Playlisty on a Mac, iPhone or iPad but the process is no different from any other app. For a Mac: https://support.apple.com/en-gb/102610 For iPhone/iPad: https://support.apple.com/en-gb/101550 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 16/10/2024 Source: App User: Gabriel Sciallis Text: +++ User: I have an account but am no longer able to play Spotify on my personal MacBook. I still can play it on my iPhone. I would like to listen on both my MackBook Pro and also use external speakers Audioengine 2+ with Dragonfly. When I look on sound devices, my Audioengine 2+ dragonfly was removed. Thank you I await re-instituting my device and computer usage! +++ Support: Apologies but can you confirm that the issue you have is with the Playlisty app? Or is it with Spotify? I ask because you’ve reached out to the support desk of Playlisty but from your description below I don’t think you have any issues with Playlisty? Apologies if I’ve misunderstood but if you are having problems playing Spotify music you might be better off contacting Spotify, not us. If it’s definitely a Playlisty issue, can you send me a screen shot? +++ User: Spotify. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Mp3 Date: 16/10/2024 Source: Website User: jose carlos Text: +++ User: I want to transfer several mp3 files to Apple Music or I have to convert mp3 to another format. +++ Support: You don’t need Playlisty for that. You can just drag & drop your mp3 files on to the Apple Music app, or use the “Add to library…” menu option. See here for more details: https://support.apple.com/en-gb/guide/music/mus3081/mac Playlisty is for importing lists of tracks (as text or from Spotify, YouTube etc) - it won’t help you here I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace mode Date: 15/10/2024 Source: Website User: Per Börjesson Text: +++ User: Just downloaded Playlisty for Spotify. Looking for something more stable than what I've used so far. Everything synced fine (almost). But I can't find replace mode in the app. I see it in the shortcuts app but it doesn't work when turned on. I primarily use Apple Music but have Spotify in my car so I have a playlist that I update on a weekly basis. To create a new playlist every time is not ideal - so replace mode... Where is it - how do I make it work? I got the full app (paid). +++ Support: Replace mode should just be there on the Spotify version - there’s nothing extra you need to enable. When I go to save any Apple Music playlist this is what I get: IMG_0940.PNG If you don’t see the same, can you send me a screenshot of what you get? +++ User: I found it. Don’t know why I didn’t notice it yesterday. Everything seems to be working fine now. Thanks for the quick response +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: support Message - IOS Date: 16/10/2024 Source: App User: Claude CAGNON Text: +++ User: Bibliotheque.xml +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Release Radar Date: 16/10/2024 Source: Website User: Tony Hodges Text: +++ User: I know that Playlisty can't create an Apple Music version of my Spotify Release Radar directly, but is there a common workaround? +++ Support: You can obviously copy your Release Radar into your own playlist and copy that? I’m not aware of any other workarounds but might be worth searching Reddit (r/AppleMusic) to see if anyone there knows of anything. +++ User: I guess I’m looking for an automation option. I’ve set up Siri+shortcuts for a couple of different updating lists, and I’m trying to do the same here. I guess I could try setting up an automation to copy the list in Sptofy, and then a second one for playlisty to do the import from the copy. +++ Support: You could try simply using the URL for your Release Rader in one of your Shortcuts? +++ User: I’ve given that a try just now, and the script runs, but it looks like the Spotify API is clever enough to not let it connect +++ Support: It’s actually not that clever! If you paste the URL into the Playlisty Scratchpad, what happens then? Sorry just to add, this is what the URL needs to look like: https://open.spotify.com/playlist/37i9dQZEVXbvEMVTu3xlG2?si=Qupr654mRoe9UpIJqqby6Q +++ User: Magic - I have it a third go, and this time it connected! Many thanks for your responsiveness. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 16/10/2024 Source: App User: Sam S. Text: +++ User: I was wondering: I want to keep a Liked Songs sync between Spotify and Apple Music. Id like to also keep another playlist sync. Is it possible? I have both paid version of the apps. ___________________________ Product: Playlisty for Spotify Version: ca 1.12(144) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: You can use Siri Shortcuts to set up an “automation” which runs a sync in Playlisty on a regular basis. I automatically copy my Spotify liked songs to Apple Music once a week using this method. More details here: https://www.obdura.com/faq/siri-shortcuts/ Hope that helps. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 15/10/2024 Source: App User: Yashdeep Sharma Text: +++ User: The playlist is not showing up in Spotify from some music. I have even purchased pro version ___________________________ Product: Playlisty for Spotify Version: in 1.11(131) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: Did Playlisty give you any error message when it saved your playlist? Also, do you have access to a desktop browser? If so, can you log in to https://open.spotify.com/ and check whether your music is there? Unfortunately Spotify’s iPhone app is not very reliable and doesn’t always update when new playlists get added. +++ User: Nope didn’t get any error message and it’s showing within the Playlisty app but not in Spotify app. I’ll check on the desktop app and get back to you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Release Radar Date: 15/10/2024 Source: Website User: Tony Hodges Text: +++ User: I know that Playlisty can't create an Apple Music version of my Spotify Release Radar directly, but is there a common workaround? +++ Support: You can obviously copy your Release Radar into your own playlist and copy that? I’m not aware of any other workarounds but might be worth searching Reddit (r/AppleMusic) to see if anyone there knows of anything. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 14/10/2024 Source: App User: Cindy Grossman Text: +++ User: I am not able to quit my playlist for spotify….please advise. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.12(144) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66357] +++ Support: If you click on the Apple menu (top left of your screen) and select “Force Quit” you should get a list of currently running apps. Just select Playlisty and tap the “Force Quit” button. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: No import Date: 14/10/2024 Source: Website User: Allen Todd Campbell Text: +++ User: I did an import from an Apple playlist to my Spotify but it’s not showing on Spotify. I tried a few times and still nothing. +++ Support: Unfortunately we see this quite often and it’s almost always due to one of several (easily fixable) issues in Apple Music itself, not Playlisty. In fact it’s common enough that we put together a web page (https://www.obdura.com/faq/sync/) which shows you how to fix the most common causes. Can you take a look at this and get back to me if you still have the problem after trying the suggestions? +++ User: So Apple isn’t my issue. It’s Spotify not showing the playlist I imported. +++ Support: Apologies - my mistake: I read your message wrong! First of all, did you get any error messages from Playlisty when you saved? Or did it just say that it had successfully saved your tracks? Second, what platform are you on: iPhone, iPad or Mac? +++ User: It looked like it went through with no errors. I am using my iPhone 13 Pro a max. The Spotify to Apple works great and I have been using that one for a while now. Just got the Apple to Spotify this morning so I know it will be great once I can get it working lol. +++ Support: It’ll be worth it! First thing to do is to add your Spotify library as a Source to Playlisty. To do that: - Head over to the Settings tab, scroll down to the “Spotify as a Source” section and turn on the “Enable your Spotify library etc etc” switch - Flip back to your “Sources” tab and select “+ Add new” (at the bottom of the list of sources) - Select Spotify -> Your Spotify Library That should add your Spotify library to your list of sources. If you tap on that and search for one of the playlists you added from Apple Music, do you see it that way? +++ User: I see all of them there(5 tries lol)! Just not on Spotify still +++ Support: I’m afraid you are almost certainly logged-in to the wrong Spotify account! (I’ve done this a million times) I’d recommend verifying your login credentials by signing-in to https://open.spotify.com/ using Safari. Once you are certain they are correct you can get Playlisty to use the same details without re-typing using the instructions here (second section): https://www.obdura.com/faq/oauth2/ +++ User: Well I confirmed I am for sure signed into the correct Spotify account lol… I know this is crazy! +++ Support: Just so I understand, when you log in to https://open.spotify.com/ using Safari, do you see just the 5 playlists saved by Playlisty? Or do you see all the playlists you expect to see? And can I check if you have the Spotify app installed on your iPhone? If not, please install it and make sure you are signed-in using that. Either way I think the next step is a FULL re-install of Playlisty, which means: - From the Settings tab of Playlisty scroll to the Spotify section and “Sign-out” - Close Playlisty for Spotify - Delete Playlisty for Spotify - Open https://open.spotify.com/ in Safari and select the Settings ‘gear” -> View Account -> Manage Apps (in the Security & Privacy section) - Tap “Remove Access” next to Playlisty - Re-download & run Playlisty for Spotify - Instead of the “Link your account” button, try the “Try another way” button. This should get Playlisty to use the Spotify app to sign-in, rather than your browser. - Sorry for all the hassle - please let me know how you get on! +++ User: I can’t see my list cause it wants me to open the app. When I do open the app the Playlisty lists aren’t there. I hope that makes sense. +++ User: Ok I did the uninstall and reinstall. Still doesn’t show sadly. +++ Support: That’s weird - do you have a default browser which isn’t Safari? There should always be an option to not open the app and simply open https://open.spotify.com/ in Safari. That’s the option we need. Would you mind sending me a screenshot of the screen that you get when you click on the above link? +++ User: Here is a screenshot +++ Support: Thanks - yes I see what you mean now - that’s a pain. When you re-installed Playlisty, did the “Try another way” button work? i.e. did the Spotify app prompt you to confirm the permissions to grant Playlisty after you pressed it? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 12/10/2024 Source: App User: Kelly Hacker Text: +++ User: Helpisty! ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66357] +++ Support: This page should help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 11/10/2024 Source: App User: Bill Text: +++ User: So, I’ve got Playlisty import from Spotify to Playlisty. What are the next steps for seeing these playlists in Apple? So far it’s smooth so I am assuming user ignorance. ___________________________ Product: Playlisty for Apple Music Version: us 3.19(705) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) +++ Support: Have you taken a look at our guide? It’s a good place to start: https://www.obdura.com/faq/101/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not Preferring Censored Tracks when Matching Date: 11/10/2024 Source: Website User: Alex Storm Text: +++ User: I'm just writing to let you know that when Playlisty is matching a Spotify playlist, it doesn't find the censored version even though I have the setting turned on. It was working in the past but recently it has stopped. I reset the settings and everything, but can't seem to figure out why it doesn't automatically find censored tracks. I have to manually select each censored track. Any solutions to this? +++ Support: Thanks for getting in touch. Could you send me a link to a Spotify playlist where you see the issue? And let me know the track(s) where it’s not working? That will enable us to look in to it. +++ User: Here’s a playlist link. It’s been happening on all other playlists transfers too…. By the way, I’m transferring to Apple Music. Let me know if you figure anything out! +++ User: Maybe i didn’t explain it clearly. The issue happens when playlisty transfers the Spotify playlists to Apple Music. For the explicit songs on the Spotify playlists, Playlisty isn’t finding the clean tracks on Apple Music even though I have the setting enabled. +++ Support: Thanks - I’m actually just looking in to it. On that playlist there are many situations where Playlisty will return the explicit track regardless, because the censored track isn’t a good enough match. For example, track 3 (I know there’s gonna be / Jamie xx), the censored version has 3 artists listed whereas the source & matched track both have 1. Playlisty will never swap a clean track for an explicit track if there’s any doubt at all the it’s the same track. However I can also see that Track 9 (Chicken Abobo / Guarded) has a good match for the censored track but Playlisty is still returning the explicit version. So there’s definitely something funny going on! I’ll keep you updated if we find the issue. +++ Support: Ok as a short-term fix I’d recommend turning-on “Deep Search” in settings. This gives me the results I’d expect for censored tracks. However there’s definitely an issue here which we’ll continue to look in to. +++ User: Sounds good, I’ll give that a try! Hopefully you can figure it out! +++ Support: Yeah I think we figured out the issue. The fix will be in our next release but enabling Deep Match will work for now (it’ll just be slower). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 10/10/2024 Source: App User: Josh Baughan Text: +++ User: My Spotify playlist on Apple MusicTry ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.19(705) Device: Idiom: landscape Device: iPad OS: iPadOS(18.0.1) Error: Code: cloudNoPlayback +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 09/10/2024 Source: App User: Chen Jou-Tzu Text: +++ User: It’s unable to successfully sync my playlist from Apple Music to Spotify. ___________________________ Product: Playlisty for Spotify Version: us 1.12(144) Device: Idiom: phone Device: iPhone OS: iOS(18.0.1) +++ Support: What happens? Do you get an error message after you save the playlist? Can you send a screenshot? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 08/10/2024 Source: App User: Beimnet Birhanu Text: +++ User: It isn't working on my Mac 💻 ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.12(144) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66357] +++ Support: Take at look at this guide - it usually fixes the issue below: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 06/10/2024 Source: App User: Sami Hage Text: +++ User: I bought playlisty to transfer my songs from spotify to apple music now i want to transfer them back and you’re telling me i need to pay again to able to? ___________________________ Product: Playlisty for Apple Music Version: de 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.1) +++ Support: “Playlisty for Apple Music” is a companion app to Apple Music and is designed from the ground up to make playing or importing playlists to AM as seamless as possible. Because of that focus it’s also faster, superior at matching tracks and more reliable i.e. it won’t lose hundreds of tracks without telling you (unlike most other products which claim to transfer playlists). It does everything we say it does in its App Store description, basically. I’m afraid transfers to other services are not and will never be part of Playlisty for Apple Music - I’m not sure you you’d think they would be? We do now also have a “Playlisty for Spotify” product, which is a companion app to Spotify and will seamlessly import Apple Music (and many other) playlists to Spotify. However it’s a different product with a number of Spotify-specific features which you will need to purchase separately. But please note that a lifetime license for Playlisty is $3, so even if you buy both Playlisty versions it will only cost a fraction of the lifetime license prices of most other playlist transfer apps. Hope that answers your question! +++ User: Well i know but wouldnt it be better to make one app supporting both making it more expensive like 9,99? +++ Support: 95% of our users only want to go one way, so no, not for them. It would make the app more complex to use: you’d have to constantly telling the app where you are transferring to, as well as where you are transferring from. Features like being able to play tracks would be meaningless. If that’s the user interface you really want there are dozens of (not very good) pure playlist transfer apps out there which all work that way. But it’s simply not what Playlisty is about I’m afraid. +++ User: Alright thanks for your fast response take care brother. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 06/10/2024 Source: App User: Simon Burrill Text: +++ User: The current TestFlight version of Playlisty is prompting me to buy Playlisty Pro (which I did 3 years ago) and the restore button (which prompts for my Apple ID password) isn’t restoring. Is this a new Playlisty Pro which previous buyers need to buy again, or a bug? Happy to continue supporting it but wanted to check and see if you were aware, if it is indeed a bug ___________________________ Product: Playlisty for Apple Music Version: gb 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: TestFlight now has a “separate” App Store- just purchase Pro again in TestFlight and you won’t be charged. +++ User: Thanks for such a swift response! Keep up the great work +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 06/10/2024 Source: App User: Jaroslav Lucák Text: +++ User: I just discovered your app today and I wanted to ask about a potential new feature. There is a bug in Apple Music that makes some songs become unavailable in your library, even though they are available on Apple Music. And the only solution is to remove the song from the library and then add it again and add it to all the playlists manually. Would it be possible to automate this? To select a song from my library and the app would remove it and then add it again including to all the playlists? I would honestly be willing to pay for this feature. I have no idea how much effort it would take to program it, but I would still like to ask if it is something you would consider. +++ Support: Unfortunately it’s not technically possible to remove tracks from a library. On iOS we can replace the entire contents of a playlist (see Playlisty “Replace Mode") but that’s all and even then it’s not available on Macs. What Playlisty can do though is “fix” a playlist which has greyed-out tracks. Specifically it can create a new playlist where all of the broken tracks have been re-matched. You can read about this functionality here: https://www.obdura.com/faq/from-apple-music/ A word of warning: there are 2 common reasons why tracks become unavailable: The track license is no longer valid. This is down to the record company to fix and typically means that a track stops being available in a region whilst remaining valid in other regions. The Playlisty feature above can often fix this issue and find alternative licensed tracks. Stale Apple Music authorisation. This results in multiple and ever increasing numbers of tracks being greyed-out over time. This is a bug deep in Apple Music and we se it a lot. The only fix for this that we know of is to log out of Apple Music on the device, reboot and log back in again. We see issue #2 happening just as often (maybe more often?) than issue #1 and there’s nothing Playlisty can do to work around this. Hope that helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 05/10/2024 Source: App User: castleman44 Text: +++ User: Authorize music on my Mac mini ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: -- 3.18(692) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription ([music.apple.com](http://music.apple.com/)). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 05/10/2024 Source: App User: Juliana Arrieche Manzo Text: +++ User: I want to cancel the 2,99$ I paid to upgrade the app, it doesn't work. ___________________________ Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. Is there anything we can help you with? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify albums not transferring to Apple music Date: 05/10/2024 Source: Website User: Steve Rolfe Text: +++ User: I am trying to move all my Spotify playlists and albums to Apple music, but for some reason Playlisty is not listing the albums in the Playlisty app (it is only listing the playlists). What do I need to do to fix this? +++ Support: Playlisty should show your albums as a fake “Liked Albums” playlist (usually the first playlist in the list). When you say Playlisty is not listing the albums, do you mean you can’t see this fake playlist? Or do you mean that when you click it you get an empty list? +++ User: Thanks for the feedback. I now see there is a “fake playlist” in the library - I had missed that! +++ Support: No worries, and thanks for letting me know it’s working for you now! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Transfer from Tidal? Date: 26/09/2024 Source: Website User: Zachary Text: +++ User: Does Playlisty for Apple Music transfer liked songs and playlists from Tidal to Apple Music? +++ Support: It doesn’t do Tidal just yet. But when Tidal fully release their new API then Playlisty will support Tidal very soon afterwards. Playlists will be available before liked songs though. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - macOS Date: 05/10/2024 Source: App User: Terry Schopf Text: +++ User: I wanted to see if Playlisty Pro for Apple Music is not available in my region or is it due to payment issues? ___________________________ Product: Playlisty for Apple Music Version: us 3.18(692) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: Playlisty is definitely available in your region. If you don’t see the option to purchase (or purchase is failing) then it’s likely a payment issue. Afraid I can’t give you any detail - Playlisty just uses the standard App Store software so the payments side is all hidden from us. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 04/10/2024 Source: App User: Richard Bellerose Text: +++ User: I do not understand what is meant by letting Playlisty remove items from my Spotify account? I left Apple Music for just this reason, though in that case it had to do with cuts from my many dozens of operas entered via CDs in my iTunes account. (My original problem, code below, was easily corrected by “Try another way.”) ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66357] +++ Support: Apologies- am not sure where you got “remove items from my Spotify account” from: Playlisty needs to be able to update items in playlists, which includes removing items as well as adding them. That’s it though - nothing else. If you look at [our FAQ](https://www.obdura.com/playlisty/support/) in the “What Spotify permissions does Playlisty need?” section we try to outline why we need what we need. Happy to answer any further questions you might have though. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 04/10/2024 Source: App User: Sue Maycock Text: +++ User: I am at my wits end. I had the old Spotify app which has been working perfectly. All my music was available to click on with the pictures etc and easy access to my library downloads. Then today I could not log into it, and seeing it saying old against the desk top icon I deleted it and updated. I do wish I hadn’t as now I can’t seem to access anything at all. I ask in the search for my library. No response. All I can get is recently played. Please could you guide me as to how I can go back to the simpler version I had before? Where are the Daily Mixes etc In hope ___________________________ Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(16.6) +++ Support: Apologies but can you confirm that the issue you have is with the Playlisty app? Or is it with Spotify? I ask because you’ve reached out to the support desk of Playlisty but from your description below I don’t think you have any issues with Playlisty? Apologies if I’ve misunderstood but if you are having problems accessing your Daily Mixes etc you are best-off contacting Spotify, not us. If it’s definitely a Playlisty issue, can you send me a screen shot? +++ User: Thanks for getting back to me. Yes it looks as if I have got Playlisty which I shall now be deleting. When I went into the App store there was nothing recognisable that seemed appropriate to replace what I had before apart from Spotify for iMac IOS. So I went for that and now I am in trouble. Fortunately I still have the old Spotify on my iPhone. I assume there is somewhere that I can contact Spotify on so will hunt around for that. It’s worth bearing in mind that not all Spotify users are young and really tech savvy. So unfortunately I fall into the category of an older user and often get lost n the jargon and plethora of various choices, as not everything is that intuitive. Hopefully I will get there in the end. Thanks again for your help +++ Support: Thanks Sue - we’ll bear that in mind! Spotify isn’t on the Mac App Store unfortunately. But you can download it here: https://www.spotify.com/de-en/download/mac/ +++ User: Thanks a million. Sorted thanks to you. Back to Northern Soul!! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can no longer transfer from Spotify using the Share function. Date: 04/10/2024 Source: Website User: Nesly Lacroix Text: +++ User: I tried using Share from Spotify to post and open Playlisty. It no longer does that. What has happened? +++ Support: Thanks for getting in touch. Yes this is an issue with iOS 18. We have a fix for this in our upcoming beta release- would you like to join our beta test group to try it out? You’d need to install an Apple app called TestFlight. You’ll get full details if you decide to join. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 04/10/2024 Source: App User: Dede Sutisna Text: +++ User: i just purchased pro version of your apps, but the application still limited, and i the button to purchase pro still available, can you fix this bro. This my screenshoot of your apps image1.png And this is my purchased on my apple id image2.png Please get this fix soon. ___________________________ Product: Playlisty for Apple Music Version: id 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: That definitely doesn’t look right! Looks like an App Store glitch to me - Playlisty just uses Apples standard app store software for this and it should just work. Did you try the “restore purchase” button? That might fix it. Otherwise I’d recommend deleting and reinstalling Playlisty from the app store again. Please let me know of either of these fix the problem. Otherwise we may need to get help from Apple to get this resolved. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 03/10/2024 Source: App User: Hudson Bradshaw Text: +++ User: I accidentally bought it because I thought it came with a free trial but it didn’t. Is there a way to get my money back👌🏼 ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) Error: Code: unknown +++ Support: Yes I think you should be able to get a refund but you’ll need to go through Apple for that I’m afraid. They don’t give us app developers access to their payment systems. I think this is the link you need: https://support.apple.com/en-us/118223 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 03/10/2024 Source: App User: Rob Britt Text: +++ User: I am trying to import a playlist to Apple Music. I am getting an error stating a new privacy acknowledgement is needed but nothing pops up on the Apple Music app for me to accept. ___________________________ Product: Playlisty for Apple Music Version: us 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: Thanks for getting in touch - we seem to be seeing this message quite a bit at the moment; it may be related to the move to iOS 18. Unfortunately the message itself is coming from Apple Music itself so we need to fix things there before Playlisty can proceed. Normally signing-out of Media & Purchases (in Settings -> [Your Name]) then signing-in again and then starting the Apple Music app fixes the issue but I’d also recommend rebooting your iphone in between signing out & in to be sure. Please let me know how you get on.. +++ User: Thank you so much for the assistance. The fix worked like a charm! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 03/10/2024 Source: App User: Lesa Russo Text: +++ User: How do I delete this app from my Mac? There is not an option to close the app, that I can find. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: Code: OAuth2 [66357] +++ Support: Instructions here: https://support.apple.com/en-gb/102610 Or if you want to try and fix that error, instructions here: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 02/10/2024 Source: App User: Michelle Bardachowski Text: +++ User: I cannot access my Spotify account. The email that I have on the account I no longer have access to so I cannot reset my password. Can you help me? ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66369] +++ Support: Do you still have your Spotify app logged in to your account? If so you could try the “Try another way” button when setting up Playlisty. More details here: https://www.obdura.com/faq/oauth2/. If you just want to recover some of your old playlists and those playlists are visible on your profile, maybe you could create a new Spotify account and then search for your old profile to read the playlists? Otherwise I’m afraid you’ll need to contact Spotify. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Optimizing Search to Prefer Purchased and Uploaded Tracks Date: 02/10/2024 Source: Website User: Evan Text: +++ User: First of all, I wanted to express my thanks for your creation of this utility. So far it has been super helpful in working with clients who have Spotify playlists. However, I had one question with regard to import optimization. I noticed that when I import a playlist, the track detection is very accurate, which is awesome. It's so helpful to be able to bring over a Spotify playlist so easily. However, it pulled in a lot of new tracks from the Apple Music database and I would much rather that it preferred to select from my vast collection of existing purchased and imported/uploaded tracks first, and then fall back to Apple Music if I don't have a reasonable match. The good news is that it did grab a few of them – but the bulk of the tracks ended up being new tracks added to my library, which just ends up adding duplicates to my library, and now I have to manually match those up with my purchased tracks, and then delete the newly added Apple Music tracks. This is important because I can't play Apple Music tracks on my DJ software. I need to use purchased or uploaded tracks via iTunes match. So my question is: is there a way to fine-tune the search in Playlisty so that it will prefer to search and select from existing tracks in the library without trying to add new tracks from Apple Music? Naturally, I would expect that if the song was not in my library already, that it would search the larger Apple Music database, and that's totally fine with me. I can do a few tracks manually. It's just when 70 tracks get added that I already have, the cleanup process tends to be a little tedious. Thanks in advance! +++ Support: Thanks for the feedback - it’s an interesting requirement and one or to other customers have asked for similar functionality. It’s particularly interesting because we know that sometimes Playlisty will match against local tracks but we have no idea how this happens: Playlisty only searches the Apple Music catalog and only shows you Apple Music tracks, so somehow Apple Music must be doing this under the covers and there’s no information on how this works. In short it’s something I think we should look into to further as I can see it would be useful. However at this stage I can’t really make any commitments. Hope that helps a bit! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 01/10/2024 Source: App User: Michelle Nkansah Text: +++ User: Please I recently just downloaded this app and payed for the pro subscription. I didn’t know the music does not play in the app but on Apple Music. I’m trying to get rid of Apple Music that is why I decided to import the playlist in the playlisty app thinking I could play the songs in the app but it takes me back to Apple Music. Is it possible to get a refund for the pro that I paid for since I’ll no longer need the app? +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 01/10/2024 Source: App User: Kunwar Dhalla Text: +++ User: I was just wondering how to use replace mode, I already created 4 different playlists, and I’m wondering if it’s automatic or I have to activate it? im syncing Spotify to Apple Music ___________________________ Product: Playlisty for Apple Music Version: ca 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: Replace Mode has to be manually enabled. If you go to the bottom of the Playlisty Settings tab there’s an “Experimental features” section. You can enable Replace Mode in there. You can read more about it here: https://www.obdura.com/faq/replace-mode/ +++ User: I already activated it, I created a new playlist, and it’s not syncing when i add something to that playlist from Spotify +++ Support: Are you re-running the sync? It won’t update automatically- you need to load & match the playlist again and then save it again, using replace mode. If you want it to update “automatically” you can set up a Siri Shortcut automation to perform the above sync on a regular schedule. See here for more details: https://www.obdura.com/faq/siri-shortcuts/ +++ User: I did this and now have a shortcut to import. Is there a way to get the actual “sync” function instead of creating an entirely different playlist? I’m considering buying the one for Spotify as well so Im trying to get this whole sync thing down between both Spotify and Apple Music +++ Support: If you enable “replace mode” or “add mode” in your shortcut then it will update the existing playlist rather than creating a new one. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 30/09/2024 Source: App User: Treye Powell Text: +++ User: I have ran into an issue when using Playlisty from the share sheet. After clicking on Post, the window below disappears and the Playlisty app does not open to the playlist as it did before. I have deleted and reinstalled the app and the issue persists. Manually copying and pasting the link to the scratchpad does work. Any insights would be appreciated. ___________________________ Product: Playlisty for Apple Music Version: us 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: Thanks for getting in touch. Yes this is an issue with iOS 18. We have a fix for this in our upcoming beta release- would you like to join our beta test group to try it out? You’d need to install an Apple app called TestFlight. You’ll get full details if you decide to join. +++ User: Thanks for the prompt response. I’d like that. I have TestFlight already. +++ Support: Should be with you now… +++ Support: Sorry just to say that you will need to go through the purchase process to get Playlisty Pro in the TestFlight environment. However you will not get charged; TestFlight users get Pro for free. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Import from another Apple Music account Date: 29/09/2024 Source: Website User: Yawhann Chong Text: +++ User: I have two Apple Music accounts. One for work and one for home. Is it possible to sync from one to the other using Playlisty? +++ Support: Good question! For playlists you are probably better off using Apple Music’s inbuilt playlist sharing feature- that allows you to share a playlist between accounts and keep everything up to date without needing to use a third party app. For copying your albums then yes, Playlisty can help with this. You can back up your Apple Music albums to a file, then switch Apple Music accounts and import this as a file. More details here: https://www.obdura.com/faq/playlist-archive/ +++ User: Thanks for the quick response! I know I used the word sync, but I actually meant copy. The goal is to stop using my work account and switch to my personal account for Apple Music. The article you provided only copies playlists, but not the library. Is it even possible to copy the entire library? +++ Support: Well a whole library is really playlists + albums + songs (where songs = songs not in playlists or albums). We’ve covered playlists (Playlisty can do these too of course). It’s trickier to copy a albums than you might think because we like to copy albums as whole albums rather than just a bunch of tracks (that way you don’t lose videos and certain bonus tracks etc, and if new tracks get issued you’ll get them automatically), but Apple Music doesn’t really make that distinction. Anyway Playlisty gives you a fake “Library albums” playlist which tries to work out what albums you really have in your library from the tracks it can see and creates a true list of albums. When you import this fake playlist, if you select your library as a destination it will truly move those albums into your library as albums. Most people don’t have a lot of individual songs (at least not songs which aren’t in either playlists or albums) but our recommendation for them is to create a playlist of them once you’ve seen what albums Playlisty has identified. Then move that playlist over as you would any other playlist. It’s a little hard to explain but you can see exactly what would get copied using the free version of Playlisty so I’d encourage you to try it out. +++ User: This is a lot of handy information. Once again, thanks for taking time out of your day to provide such a thorough explanation. Much appreciated! By the way, I am a paid user. I am impressed that you are providing this much support to what you assumed to be a free user. Tip of the hat to you! +++ Support: We do it for the interesting problems - not the $2.99 ;-) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 29/09/2024 Source: App User: Francesco Limonta Text: +++ User: I don't know if it's a bug or not but if I select "add an existing playlist" it doesn't add me any song, if instead I save it as new then it works ___________________________ Product: Playlisty for Apple Music Version: it 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: There aren’t any bugs we know about with “add mode”: each time you use it, unless you get some kind of error message, any new tracks in the source playlist will get added to the destination playlist. Once Playlisty has finished saving it shows a screen which shows you how many tracks actually got added. What is this showing when you try using it? If it’s showing ‘0’ then there probably aren’t any new tracks in the source playlist? And if it’s showing more than ‘0’ then the new tracks almost certainly have been added, although it might take a little while for you to see them. Bear in mind that checking the Music app on your iPhone isn’t a very reliable way to see what’s been added as changes can take a while to sync to an iPhone. The most reliable way to check is by looking at http://music.apple.com/ using a desktop browser. More details here: https://www.obdura.com/faq/sync/. +++ User: Thanks for your answer but with the “add mode” no new tracks are added to the playlist. Now I see that you’ve added the “replace mode” and it works perfectly +++ Support: I’d like to get to the bottom of this if possible. Does Playlisty say zero tracks were added? Or does it give a number? And are you sure there are any new tracks in the source to add? Note that if the “new” tracks are duplicates of tracks already in the destination they won’t be added. Only genuinely new tracks will get aded. +++ User: Yes, Playlisty says that there are zero tracks added but it’s a Spotify playlist that change completely every week. +++ Support: Thanks - that’s very odd: for Playlisty to say zero tracks added it’s not really possible for there to be any new tracks from the Spotify playlist URL that aren’t already in the AM playlist. Errors are possible and occasionally we see tracks added that shouldn’t be, but the only way to get zero tracks added is for Playlisty to explicitly find each source track already in the destination. Are you sure that the URL to the playlist isn’t changing each week? There are a few that do this and it would explain why you’re not seeing updates as for these URLs the contents remain the same, it’s just the URL that changes. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Option to remove deleted songs when syncing playlists Date: 29/09/2024 Source: Website User: Ashish Walter Text: +++ User: Is there any way to remove the songs that have been deleted from the original playlist on Spotify. +++ Support: Yes - there is a way! To “mirror” a Spotify playlist (which mirrors deletions and track order as well as tracks) you need to enable an experimental feature called “Replace Mode”. You can enable this from the “Experimental” section at the bottom of Settings. More details here: https://www.obdura.com/faq/replace-mode/ One caveat though: for technical reasons you need to be on an iPhone or iPad to make this work (not a Mac). +++ User: Nice to see the feature exists. Thanks for the tip! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Instructions on matching tracks Date: 29/09/2024 Source: Website User: Vincent Gill Text: +++ User: I have a question I can't answer from the FAQs - when looking for unmatched track I get a scrolling horizontal list of potential tracks underneath - how do I select one? When I click or double-click, nothing happens - I expected it might populate the Title and Artist fields with the selected track. +++ Support: To select a track you just click it once. One caveat: If the track has a preview available, clicking the cover will start playing the preview, but if you click outside this area e.g. on the title / artist name it will select. The selected track will have a red border and the un-collapsed area of the row will update to show the updated track’s artwork and the mapping you selected. It should be very obvious - are you not seeing this? +++ User: Yes, I'm seeing that now - I was looking at the Title and Artist drop-fields, so missed the other field value changing. Thanks +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 28/09/2024 Source: App User: Maiya Ezawa Text: +++ User: I cannot sync Apple Music and took all the steps ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) Error: Code: cloudNoAdd +++ Support: Did you do the final “reboot” step? That usually fixes it. Do you have access to a Mac or PC? if so can you log in to https://music.apple.com/ using a browser and check you can see the same playlists in your library there that you can see on your Mac? Maybe make a change to a playlist and check it synchronises between the web page and your iPhone? If you haven't created any playlists in Apple Music yet you’ll need to create one. If there’s an issue with getting this working then there’s clearly a problem with your Apple Music sync and you’re probably best talking to Apple to get it sorted. If there’s no issue then you may still need to escalate to Apple but I’d recommend repeating the “reboot” step once more but performing a full sign-out of your Apple ID from the App Store / Media & Purchases, not just Apple Music, before you reboot. Good luck & all the best +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 27/09/2024 Source: App User: melvin davis Text: +++ User: I have a new account want let me download my playlist. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66369] +++ Support: If you are having problems linking your Spotify account this page might help: https://www.obdura.com/faq/oauth2/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Date: 26/09/2024 Source: Website User: Sam Text: +++ User: I've bought Playlisty For Apple Music. Do I need to buy Playlisty For Spotify aswell?? or are both bought together? +++ Support: They are separate products. If you want to import long playlists to Spotify you’ll need to purchase our Playlisty for Spotify Pro product. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 26/09/2024 Source: App User: Buscus, Agnes Text: +++ User: I cannot log in ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66369] +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com/ and make sure everything looks Ok. Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 26/09/2024 Source: App User: Anita “Bhojwani” Narasimhan Text: +++ User: how do I put spotify on my laptop and make a list of songs ___________________________ Diagnostics: Spotify state: [hiwlc376h2c54ypqgixrl2bmi] free Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) Error: Code: OAuth2 [66356] +++ Support: I don’t think that’s something that Playlisty can help you with - you need to get in touch with Spotify for help on that. +++ User: Ok, thank you. +++ User: How do I cancel playlisty? +++ Support: There’s nothing to cancel: http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ +++ User: do not want to be charged pl make sure +++ Support: Did you purchase Playlisty Pro? Afraid you’ll have to contact Apple for a refund if so - only they can process refunds I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 26/09/2024 Source: App User: Henrique Kazmierczak Text: +++ User: I'm trying to save the artworks of the albums but it seems it can't save on my Photo library, idk why. Is it a bug or something? I already gave the app the access to my photos app ___________________________ Product: Playlisty for Apple Music Version: br 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: I just tried saving a Spotify album cover to my library and scrolled to the end of my Photo library and the cover was there, as expected. We’re definitely not aware of any bugs in that area - it’s mostly Apple’s code. It might be worth re-checking permissions in Settings->Privacy & Security->Photos, just to be sure? Might also be worth restarting Playlisty too in case it didn’t pick up the permissions when you granted them. Finally, check you can save an image from Safari and see it in Photos, just to make sure nothing funny is going on in Photos. Let me know how you get on. +++ User: Thank you for your reply :))! It's kind of weird because I managed to download some of my playlist's covers but the majority of them don't appear on my Photos app. I can't download this cover, for example: https://open.spotify.com/playlist/4q4cyubFlCmu1uqc7frgN5?si=42-d5B_eR1-CE_5-UFsHmg&pi=u-mASHNiYXSKWJ but I can download this one: https://open.spotify.com/playlist/7LgUZzXc9r2YlpWU5rC7XC?si=1GEarwcjTJST49BEWoJHvg&pi=u-DcHIleKuTr6n I think it might be something with Spotify, perhaps? Anyways, thank u for your support ^^ +++ User: i think i got it lol I just kept trying +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 25/09/2024 Source: App User: Dominic Côté Text: +++ User: Ive gotten the Playlisty for Apple Music, and im trying to get the Playlisty for spotify but it wont restore my purchase ive already done for the apple one. It just *thinks* then goes back as if i never bought it… ___________________________ Product: Playlisty for Spotify Version: ca 1.11(131) Device: Idiom: landscape Device: iPad OS: iPadOS(18.1) +++ Support: I’m afraid Playlisty for Spotify “Pro” is a different purchase to Playlisty for Apple Music “Pro” - you need to purchase it separately. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 25/09/2024 Source: App User: Lila Popow Text: +++ User: I already pay for Spotify premium Please help. ___________________________ Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Keeping a playlist in sync Date: 25/09/2024 Source: Website User: Akash Text: +++ User: Your site says 'By using Siri Shortcut “automations” it can keep playlists in-sync across platforms.' Based on this, I bought your app a few months ago. I have imported a playlist from Spotify to Apple Music, and want to keep the Apple Music playlist synced with any additions/removals from the Spotify playlist. I use one of the Siri shortcut automations running once per day, and was under the impression that the Apple Music playlist was being kept in sync with the Spotify playlist. However I noticed on Apple Music today that each time the automation runs, it is re-syncing the whole playlist as a new playlist. As a result, I now have playlists called [Playlist name], [Playlist name] (1), [Playlist name] (2), all the way up to [Playlist name] (100). Please can you help me set this up correctly so that it keeps one playlist in sync, instead of just creating a new playlist every day. +++ Support: What you describe is the default behaviour. There are a couple of alternative options which you can switch on & off within the shortcut itself: 1. Enable “Add Mode” in the shortcut. This will add new tracks from Spotify to the existing Apple Music playlist, rather than creating a new playlist each time. It will add the new tracks to the end of the existing playlist. 2. Enable “Replace Mode” in the shortcut. This will exactly mirror the Spotify playlist to Apple Music. This is an experimental feature and you must first go in to the Playlisty settings page to enable it in the “Advanced” -> “Experimental Features” section at the bottom. It sounds like you want option 2? Some background reading: https://www.obdura.com/faq/siri-shortcuts/, https://www.obdura.com/faq/replace-mode/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: SoundCloud to Spotify Transition Date: 24/09/2024 Source: Other User: Alex Updike Text: +++ User: I’m trying to transfer a playlist I have from my SoundCloud to Spotify, but whenever I try to get it, it says it isn’t able to find anything. How do I transfer it over? +++ Support: The easiest way is probably just just to go in to the playlist in a web browser and tap the “Copy Link” button (e.g. see [this page](https://soundcloud.com/trending-music-gb/sets/electronic-1)). Then paste the link into the Playlisty Scratchpad. The link will look like: https://soundcloud.com/trending-music-gb/sets/electronic-1?si=82be03fb8b564f46aa9e9484cd03d356&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing Then hit “Next" at the bottom of the Scratchpad and Playlisty should start matching. +++ User: I copied and pasted it in as a URL and it said there was an error. +++ Support: The URL below? Or your own URL? Can you send me the URL that isn’t working for you? +++ User: My own URL isn’t working. The URL is: https://on.soundcloud.com/UVTxAiF5C99bqVvZ8 +++ Support: I’m afraid that won’t work - that’s a mix, not a playlist. It’s basically just a single track as far as Playlisty is concerned. Playlists are a specific thing in Soundcloud and have lists of separate tracks, like the one I linked below. +++ Support: I just saw there’s a list of tracks below that mix you sent. If you clean that up to be like one of our supported formats (see here: https://www.obdura.com/faq/scratchpad-formats/) you could paste the text into the Scratchpad and Playlisty will match it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Share Pro licenceof Playlisty for Apple Music with Apple Family Date: 24/09/2024 Source: Website User: Rob Text: +++ User: I have an issue sharing Playlisty for Apple Music Pro licence with my Apple Family members. You state in the App Store the app supports Family Sharing. I bought the app and it works for me. It is unavailable free of charge — Pro licence — for the rest of my Apple Family members. Is it supposed to work that way? +++ Support: Family sharing is enabled for Playlisty Pro - that’s what you see in the App Store. There’s nothing the app itself needs to do to support this - it’s just a switch that we set. If it’s not working for you (and it can be a bit hit and miss, I believe) then you might be best off talking to Apple? Before that it might be worth logging your family member’s iPhone out of Media & Services, rebooting and then logging in again. I think that’s one of the first things they ask you to do. Also look in their purchase history in the App Store app to see if you can find it there. It needs to be visible there, I think, for Playlisty to see it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists Gone Date: 24/09/2024 Source: Website User: Sher Text: +++ User: I just purchased the pro version of Playlisty yesterday and connected my Spotify account. I transferred a few Playlists from Spotify to Apple Music successfully yesterday. Today, I opened Playlisty to continue and my Spotify playlists are gone. All that remains are “Liked” Songs and Albums. I tried rerunning the setup but nothing changed. +++ Support: There aren’t any known issues that would cause this. I’d suggest signing-out of Spotify from the Settings tab in Playlisty and then signing back in again - that should reset your connection. One thing: if you have several Spotify accounts (as I do!) make sure you sign-in using the right Spotify Id. It’s an easy mistake to make. +++ User: Thanks for the quick reply! Everything is loading normally now. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: transfer from spotify to apple music Date: 23/09/2024 Source: Website User: thierry Text: +++ User: hello from paris i used yr application to transfert few playlist from spotify to apple music i did it with a iMac, very simple , top as my playlist are up to 20 songs i have to pay 2.99 Euros is it one shot ? per month ? per play list ? +++ Support: 2.99 Euros buys you Playlisty Pro forever. No restrictions. We hate subscriptions! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro does not appear to be available in your region Date: 22/09/2024 Source: Website User: Joshua Text: +++ User: my name is Joshua from Indonesia. I have been using playlisty pro with no issues for the past year and recently I saw the message "Playlisty Pro does not appear to be available in your region". Last time I used playlisty was a week ago and this week I get the aforementioned message. Would the playlisty team be so kind as to fix this issue, I use the playlisty app a lot and not having it function would mean I have to stop using apple music. +++ Support: That’s strange - Playlisty is definitely available in Indonesia, so that shouldn’t be a problem. In the latest versions of Playlisty we had to start using the latest version of Apple’s App Store software so there have been some changes in this area. I wonder if that could be something to do with it. The old version of Playlisty was very lax at checking purchase history (e.g. if you changed Apple ID, region or your purchase didn't fully complete Playlisty could still sometimes register as purchased). The new one is very strict. Is there any possibility that when you purchased Playlisty originally your transaction could have been interrupted somehow? You can check the original purchase went through Ok by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me. Also you might want to try uninstalling and then re-installing Playlisty. Thanks and apologies for the inconvenience, +++ User: Thank you for your reply. This afternoon I opened playlisty pro and the issue has been resolved and I am able to sync my playlist again. I haven't done anything to the app or anything out of the ordinary with my phone but it's working perfectly again. Sorry for the inconvenience. 🙏🙏 +++ Support: No worries - and thanks for letting me know! It was probably down to a temporary glitch at the App Store. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 22/09/2024 Source: App User: George Ufema Text: +++ User: How do I Delete peogram Spotify? ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.11(131) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(16.6) Error: Code: OAuth2 [66369] +++ Support: [Copy & paste from email.](https://support.apple.com/en-gb/102610) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 20/09/2024 Source: App User: donman1414 Text: +++ User: I would like to refund my purchase. I just purchased it a couple minutes ago. +++ Support: Afraid you’ll need to contact Apple for that - they don’t give us app developers access to their payment systems. Are you having a problem with Playlisty? Is there anything we can help you with? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unable to import playlists from YouTube Music Date: 19/09/2024 Source: Website User: Vincent Gill Text: +++ User: Although I've signed into YouTube (and yes, i have read and seen that YouTube differes from YouTube Music), I'm unable to see anything at all in the sidebar. I purchased this app in order to transfer playlists from YouTube Music to Apple Music, and it seemed to work once, but now simply doesn't seem fit for purpose at all. I'd like a refund if this cannot work as I originally understood. +++ Support: Apple doesn’t give app developers access to their refund systems - you’ll need to talk to Apple direct for that. However I’d like to get to the bottom of this issue - do you mean the YouTube library option disappeared from your side bar? (you can get it back using the ‘+’ option at the bottom) Or do you mean that when you tap on it, you don’t see your playlists? (if you head over to settings and sign-out of YouTube and then sign-in again that should reset everything). Feel free to send me a screenshot if easier. +++ User: I can now see that, by following your instructions using the + sign in the interface. I had actually looked through the support FAQs but was unable to get a clear understanding of things, so you have cleared it up for me. Happily, my YouTube Music playlists are showing up seamlessly in YouTube, which I didn't really expect, so thanks once again for your helpful response. A thought for your consideration: Maybe make the distinction between YouTube and YouTube Music clearer as many users would be coming here for their music rather than general YouTube general (I think). +++ Support: Thanks Vincent - that’s a good point. We’ll have a think about how we can make that clearer. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 19/09/2024 Source: App User: Pepos Con Text: +++ User: I like your app, but I’m looking for a feature that automatically syncs and keeps my playlists on both services (AM and Spotify) Is that a feature in your app? If not, can I suggest to implement it? ___________________________ Product: Playlisty for Spotify Version: mx 1.11(131) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: You can set Playlisty up to perform syncing automatically, on a schedule, using Siri Shortcut automations. More details here: https://www.obdura.com/faq/siri-shortcuts/ +++ User: Thanks a lot! I will do it +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 19/09/2024 Source: App User: Aurel Lica Text: +++ User: ive been transferibg my playlists and its only transfering 463 songs, waited a day and did it multiple times still same thing ( i have pro plan too) ___________________________ Product: Playlisty for Apple Music Version: it 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) +++ Support: Have you had a look at this page from our FAQ?: https://www.obdura.com/faq/sync/ It sounds like this is the issue you’re seeing? +++ User: I did this and now when i add the playlist to apple music it doesnt even tranfer at all, tried it a few times and still no songs +++ Support: So can you see the playlists when you log in to http://music.apple.com/ using a browser? Assuming you can (i.e. Playlisty has transferred them Ok) you still need to fix your Apple Music sync. Occasionally turning “sync library” off & on isn’t enough and you need to re-boot your device in between turning off and on. Probably with trying that next? +++ User: No even when i login its still empty +++ Support: Can you send me a screenshot of your Playlisty screen after you’ve completed step 5 in the following list: https://www.obdura.com/faq/101/ +++ User: +++ Support: That’s not the right screen. That screen means that matching has finished - you have not saved anything to Apple Music at that point. To save that playlist to your Apple Music library you need to hit the “Save to your library” button and follow the instructions. If you aren’t clear, try stepping through the steps in https://www.obdura.com/faq/101/ step by step or watch the video. Also if you go to the Settings screen and select “reset hints” Playlisty will re-show you the hints on how to use it. +++ User: oh yh i just did that and now the playlist has 216 songs (should have like 1500) and ive got that explicit songs thing on, so idk +++ Support: Again, you need to follow the instructions here: https://www.obdura.com/faq/sync/. If you follow all of the advice you will see all of your playlist. If you are still having problems please send me a picture of the playlist that is missing tracks from a web browser, from http://music.apple.com/. Also please share a link to the playlist with me so that I can look at it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: where are playlists placed on Apple Music Date: 19/09/2024 Source: Website User: Steven Taylor Text: +++ User: I purched playlisty pro last night. I moved my Spotify playlists to Apple Music. No issued were noted, but I'm still not seeing them on Apple Music. I even tried to resync the playlists, but I received an error saying the playlists were already being used in Apple Music. I'm on iOS18. Any suggestions? Does it take a few hours for play lists to sync? +++ Support: Yes - it can take a while to sync but you might need to give it a helping hand. Take a look at our article here: https://www.obdura.com/faq/sync/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: App crashes Date: 18/09/2024 Source: Website User: Max Bonne Text: +++ User: I just downloaded the app and it crashes every time I try to open it +++ Support: The only times we’ve ever seen this has been when the device is getting low on memory. I’d recommend the following: - Uninstall Playlisty completely - Clear out some extra space on your device - Reboot (which will force your device to clear out temporary storage) - Re-install Playlisty Please let us know if that doesn’t work! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - iOS Date: 18/09/2024 Source: App User: Michelle Robertson Text: +++ User: How do I actually transfer all my playlists from Apple to Spotify??? I’ve actually selected it every time and sent it over and when I got to Spotify - they are not there??? I paid for the fee. Please help +++ Support: Once the playlists have finished matching, did you click the “Save” button? Nothing has saved to Spotify until you click that button. It might be worth you looking at the steps here: https://www.obdura.com/faq/101/. It’s for our Apple Music product but the steps for Playlisty for Spotify are exactly the same - just swap “Apple Music” and “Spotify” in the instructions. +++ User: Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 17/09/2024 Source: App User: Charles Lasley Text: +++ User: I have Spotify family on my Apple iPhone 13. I just got an iMac and am trying to link the Spotify accounts…can you help? +++ Support: I’d recommend the following steps if you are having problems linking your Spotify account: 1. First of all log in to Spotify using your browser (Safari?) away from Playlisty and check everything looks good. Don’t log out - Playlisty can use the Spotify session that your browser created later in Step 3. 2. Close your browser and then re-open it. This is important as it’s quite easy for the browser to get out of step during the login process and this resets everything. 3. Start the Playlisty connection process but don’t log in the first time - just close the login window and then select “Try again” when the error message pops-up. Now try connecting again and the second time Playlisty will try and use details from your browser cache from step 1. Those steps usually get people up and running if linking isn’t working for them. Please let me know how you get on, and if you are getting an error perhaps you could send a screenshot of it? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro family sharing Date: 17/09/2024 Source: Website User: Aadit Text: +++ User: Apple has a feature where apps and “subscriptions” bought by one family member in a group can be shared with all other family members. Does the same apply for playlisty pro? +++ Support: Yes it does - we fully support family sharing. +++ User: Ok, thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 16/09/2024 Source: App User: Jay JD Burnside Text: +++ User: Once I hve set this up and my playlists from Spotify are showing can I then terminate my Spotify account and still see those playlists? How do I get the playlists to show up in Apple Music app as a “Playlist”? ___________________________ Product: Playlisty for Apple Music Version: ca 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(17.6.1) +++ Support: If you terminate your Spotify account you will lose everything I’m afraid. However if you downgrade your Spotify account to a “Free” account you will retain all your playlists indefinitely. That’s what most people do. Here’s a guide to how you save a Spotify playlist to your Apple Music account using Playlisty: https://www.obdura.com/faq/101/ It’s very easy and you can try it out before making any kind of purchase: the free version of Playlisty has most of the functionality but simply limit’s your playlists to 20 tracks. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music keeps crashing Date: 15/09/2024 Source: Website User: Giuseppe Romualdo Nucera Text: +++ User: Playlisty for Apple Music keeps crashing on my iphone 12, ios 18 +++ Support: The only times we’ve ever seen this has been when the device is getting low on memory. I’d recommend the following: - Uninstall Playlisty completely - Clear out some extra space on your device - Reboot (which will force your device to clear out temporary storage) - Re-install Playlisty Please let us know if that doesn’t work! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Transfer from Spotify to Apple Music Date: 14/09/2024 Source: App User: Jeffrey Graves Text: +++ User: - Did internet search - Found Playlisty - Paid for "Pro" - Trying to transfer a Spotify playlist to Apple Music - Looked in support articles - Can't figure it out! Please help! ___________________________ Product: Playlisty for Apple Music Version: us 3.18(692) Device: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) +++ Support: To copy from Spotify, make sure you link your Spotify account the first time you start Playlisty, or use the Spotify sign-in button on the settings tab. I’m guessing you are already past that point. Then watch this YouTube to get started: https://youtu.be/86phpQiVwug?feature=shared And this one if you want to copy lots of playlists in one go: https://youtu.be/RVsFBUxkJBY?feature=shared +++ User: Thank you! This worked like a charm. :) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: creating playlists Date: 13/09/2024 Source: Website User: laura Text: +++ User: how do you create a playlist in Playlisty and or transfer playlists from Spotify. HELP!! +++ Support: To copy from Spotify, make sure you link your Spotify account the first time you start Playlisty, or use the Spotify sign-in button on the settings tab. Then watch this YouTube to get started: https://youtu.be/86phpQiVwug?feature=shared And this one if you want to copy lots of playlists in one go: https://youtu.be/RVsFBUxkJBY?feature=shared +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/09/2024 Source: App User: Spencer Syme Text: +++ User: Can’t restore my purchase. I bought the full version a few months ago and i didn’t even delete the app but it’s asking me to restore purchase. But when I click restore purchase and type in my Apple ID password nothing happens. My apple id is ... +++ Support: There have been some changes in this area: the newer versions of Playlisty have had to start using the latest version of Apple’s App Store software. The old version of Playlisty was very lax at checking purchase history e.g. if you changed Apple ID, App Store region or your purchase didn't fully complete Playlisty could still sometimes register as purchased. The new one is very strict. Is there any possibility that one of the above conditions could be true for you? You can check to see if your original purchase is valid by looking at your purchase history: - App Store -> Account -> Purchase History - Set the "Showing" filter to Type = "In-App Purchases" - And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) If you can find the original purchase please screenshot it and send it to me. +++ User: +++ Support: It’s saying “Refunded” against the Playlisty purchase so there’s no way Playlisty Pro is going to work: you don’t have a valid license. You’ll either need to purchase Playlisty Pro or if you think that “Refunded” state is wrong, take it up with Apple. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 13/09/2024 Source: App User: Asifur Rahman Nishad (Nishad) Text: +++ User: Plz help me ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family, Student or Individual subscription ([music.apple.com](http://music.apple.com/)). It’s not currently finding one on your device. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Contact Message - iOS Date: 13/09/2024 Source: App User: Nancy Villegas Text: +++ User: Someone bought the lifetime subscription for me through family sharing. I was able to access it until the app offloaded. Now that I redownloaded it, I no longer have access to it and I don’t understand why. +++ Support: Are you still a member of the same family group? And are you still in the same region as other family members? If Playlisty isn’t finding your “Pro” license it’s usually because it’s looking in the transaction history for your family group and no longer finding the Pro purchase. It only really does this when you re-install so if things have changed it may not be finding a valid license any more. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Contact Message - macOS Date: 12/09/2024 Source: App User: Melissa Pedron Text: +++ User: My Spotify account was hacked. It was under the email MCGPedron@... Now it is under the email MarkRPedron@... I closed my gmail account, but did reopen in the hopes of getting both my Spotify account and my iTunes account back. So far I have not had any luck. I have put Spotify under stammp@... My phone number is 662-xxx-xxxx if you need to verify anything. +++ Support: Sorry to hear all that - sounds like you’ve had a bad time. I’m not sure what we can do to help from a Playlisty point of view though - I’m afraid we have no control or visibility of your accounts. Playlisty keeps all your data totally secure on your device. Apologies if I’ve misunderstood what you’re asking for. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message Date: 12/09/2024 Source: App User: Chris Williams Text: +++ User: Diagnostics: Permission denied Product: Playlisty for Apple Music Version: gb 3.18(692) Device: Idiom: phone Device: iPhone OS: iOS(18.0) Error: [-33011] (mediaDenied) Playlisty has not been granted access to your Music Library Please could you help, Playlisty for Apple Music keeps crashing when I allow access , so app will not run, +++ Support: Just so I understand, you managed to generate the mail below by denying access, but if you allow access then Playlisty crashes? If that’s correct, here are a few things to try: - Check you are not set up as a child user in a Family Sharing group - Check that Parental Control, Education Mode & ScreenTime are not enabled on your device & try again If none of those make a difference then I’d suggest deleting Playlisty, rebooting your device and then re-installing just to make sure that there’s not some kind of resource contention issue. Could you let me know how that goes? If it doesn’t work there may be other things we can try. +++ User: Thanks for the quick reply.. still no luck , I tried everything from your last email.. but as soon as i authorise the settings the app throws me back to the iOS home screen, the app is still open but everytime I open it the same thing happens.. Thanks again, brilliant app so far. +++ Support: Can I check a few more things: - Have you had the app for a while and this just started happening? e.g. after installing iOS 18? Or did you just download it and this happened from the start? - Can you recall the exact last screen you can see when the crash happens? Is it the onboarding screen with the “Link your account” button? Or the next screen (spinning wheel)? - And I think you are getting the pop-up asking for permission to access your media library before the crash happens - does the crash happen as soon as you grant permissions from that popup? Finally are you Ok if I add you to our beta test group? It means I can give you a debug build to help us pinpoint the problem and maybe fix it. You’d have to install an Apple app called TestFlight (full instructions included if you give me the Ok to add you). +++ User: Thanks for your help, I had to clear space on my iPhone to update to the latest iOS 18 and it has resolved the issue. Thanks for your help, thanks for the app… its great +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: crashing Date: 12/09/2024 Source: Website User: Jaheim Text: +++ User: The app keeps crashing on opening after I paid for it and I can’t use it anymore +++ Support: Sorry to hear that - it’s not an issue we’ve ever seen before. Are you running on Mac or iPhone? And do you get any kind of error message? It’s probably worth deleting the app and reinstalling the latest version as a first step to resolving the issue. +++ User: I’m running the app on an iPhone on IOS 18, it was working previously but there is no sort of error message it just crashes immediately on opening. I have reinstall the app two times +++ Support: Did you try rebooting your iPhone? You might want to try deleting Playlisty, rebooting and then reinstalling just to be sure. It sounds like either something got corrupted or maybe your phone is short of memory, but if you reboot it should clear out your temporary storage which could help both of those situations. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/09/2024 Source: App User: sapna dhalla Text: +++ User: Is there no way to transfer from Apple Music to Spotify? Or YouTube to Spotify, Spotify to YouTube etc +++ Support: “Playlisty for Apple Music” is a companion app to Apple Music and is designed from the ground up to make importing playlists to AM as easy & seamless as possible. Because of that focus it’s also faster, superior at matching tracks and more reliable i.e. it won’t lose hundreds of tracks without telling you, unlike some other products which claim to transfer playlists. So no I’m afraid transfers such as Spotify to YouTube are not and will never be part of Playlisty. Having said that we do now have a “Playlisty for Spotify” product, which is a companion app to Spotify and will seamlessly import Apple Music playlists to Spotify. However it’s a different product which you will need to purchase separately. But please note that a lifetime license for Playlisty is $3, which is a fraction of the lifetime license prices of most other playlist transfer apps. Hope that answers your question! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cancel subscription Date: 11/09/2024 Source: Website User: Cory Turner Text: +++ User: I would like to cancel my pro subscription +++ Support: [https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/](http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/) Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/09/2024 Source: App User: mitchell reynolds Text: +++ User: Is there a way to schedule sync of a Spotify playlist to Apple Music? I’d like to set it to sync daily if possible, someone in a reddit thread mentioned that you can set it to do a scheduled sync. +++ Support: Yes there is - you can use Siri Shortcut automations to do this. More details here: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: I need to sync my Spotify library with Playlisty Date: 10/09/2024 Source: Website User: SHELLY SIMMONS Text: +++ User: When installing Playlisty on my MacBook my Spotify library playlists didn't sync. Please advise. +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 09/09/2024 Source: App User: GAO Ge Text: +++ User: What does it mean by “you need a paid subscription” when i tried to play the music ? +++ Support: Sorry that’s not very clear in the app, is it. It means that you need a paid Spotify subscription in order to play Spotify tracks by that particular means. It’s a Spotify restriction on “free” accounts, unfortunately. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Potential way to keep the order when importing Spotify “Liked Songs” to Apple Music “Songs” Date: 09/09/2024 Source: Website User: David Text: +++ User: Each song could be individually transferred to the AM library 1 minute apart starting from the oldest then newest. Then on AM the Songs library can be sorted by date added with the correct order. This would of course take hours/days but personally I'd love to have the option. Thanks friendos. +++ Support: Thanks for the suggestion! Please take a look at this article we put together on exactly this subject: https://www.obdura.com/faq/songs-order/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 08/09/2024 Source: App User: Michael Kopelman Text: +++ User: Added the playlisty app but was getting this error message but sync library enabled and I am able to add playlist with songs on Apple Music. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.17(678) Quit details: Idiom: phone Device: iPhone OS: iOS(17.6.1) Error: Code: cloudNoAdd +++ Support: t’s not very obvious - especially on smaller screens - but that list is actually scrollable and there’s a third option (bad design on our part!). Here’s the full list: - Check that +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 08/09/2024 Source: App User: Marc Jenner Text: +++ User: Already paid for this once. Why can I only use the 20 track limit version??? +++ Support: Sorry to hear your Pro seems to have disappeared. In the last version of Playlisty we had to switch to the latest version of Apple’s App Store software and it seems a lot stricter at enforcing the rules around Apple ID’s, regions etc, especially if someone has moved region since purchasing Playlisty. Can I check if that’s something that’s happened to you? If not then I’d suggest restarting Playlisty a few times to see if that fixes it, or even reinstalling. +++ User: That could be it. I'm in South Africa but my apple store is in the UK. +++ User: So what can I do? +++ Support: Here’s a code you should be able to redeem for Playlisty Pro in your ”new" App Store: MK6499MLLRHT T&C’s here: +++ User: Many thanks +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 08/09/2024 Source: App User: Brina Bajc Text: +++ User: I want to scync Spotify music to Apple Music, but it’s not working and Apple Music wouldn’t connect. What should I do? I already restart iPhone and log out and login to App Store, but it’s still nothing. +++ Support: Here are a few other things to try: - Check you are not set up as a +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Subscription doesn't open playlists Date: 08/09/2024 Source: Other User: annelise.beckmann Text: +++ User: I’m not sure why I can’t access playlists when I’ve just paid my subscription?? I’ve read & followed the instructions but still no joy. Can you assist me please. +++ Support: Are you using the Spotify or Apple Music version of Playlisty? I’ll assume the Apple Music version. Also, are you using a Mac, iPad or iPhone? When you say you can’t access your playlists, what playlists are you referring to? e.g: - your Spotify playlists? - your YouTube playlists? - maybe playlists you’ve saved to Apple Music but now can’t open? (take a look [here](https://www.obdura.com/faq/sync/) if so) Purchasing Playlisty “Pro" has no bearing on being able to read playlists - that should work whether you have “Pro” or not. If it’s Spotify playlists you can’t see and you are using Playlisty for Apple Music you’ve probably used the wrong Id to sign-in to Spotify. To fix this: - Go to the Spotify app and sign-out of Spotify. Then sign-in again and check you can see all your playlists - Switch back to Playlisty and go to the Settings tab and sign-out of Spotify. - Then sign in again using the right login details See if that fixes things. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: In app pro purchased but no feature updated Date: 07/09/2024 Source: Website User: Meet Parmar Text: +++ User: I purchased pro version payment went through and everything but pro features were not available, I removed the app and re-installed and went through the whole thing again but nothing, tried to restore purchase but it’s also not working. Need help +++ Support: Just so I understand: you went through the purchase process by clicking the button in Playlisty, it took payment, but afterwards it still shows the button to purchase Playlisty, not “You are using Playlisty Pro”. Is that correct? Did you check that the purchase appears on your purchase history? You can see this in App Store -> Account -> Purchase History. I’m wondering if there may have been a glitch at the App Store. +++ User: Thank you for such a quick response, So I actually paid the 2nd time and was able to get the pro feature. Now I’m not sure how do I request refund from Apple for the first payment coz it’s not showing in the “refund” section of https://reportaproblem.apple.com/ when I sign in with my Apple ID +++ Support: Did the first payment definitely go through on your side? (i.e. not just “pending”) That’s bad if so. It ought to be impossible for you to buy the same in-app purchase (of the type used by Playlisty) twice so definitely an Apple glitch there. Apologies but I’m not sure how you can best escalate this to Apple - do they have a help line you can call? +++ User: Yeah I made the first payment via Google pay, and it was successful. I didn’t want to risk it the 2nd time so i added funds to Apple ID and made the purchase from that and that worked. Phew.. Mixed feelings about this.. coz there is pretty much no way to tell Apple that the 1st purchase actually was successful and idk why AppStore has not captured that. +++ Support: Just a thought but can you cancel it from the Google Pay end? Unfortunately we rely totally on Apple for this functionality but don’t have any way to escalate this kind of issue with them. +++ User: If it was a subscription, yes Google pay allows cancellation, but this one a one time purchase and hence no option to cancel. I probably will try to get this resolved with Apple nonetheless. Thank you for all the assist on this. (I loved the app btw) Till next time! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: App not supported Date: 07/09/2024 Source: Website User: Simon Bruce Text: +++ User: I have been using your app for a couple of months, but today it's returning this error when I try to launch it: "You can’t open the application “Playlisty for Apple Music” because this application is not supported on this Mac." My Mac is a MacBook Pro (M1 Pro) running Sonoma 14.6.1 Please advise. +++ Support: That’s not an error we’ve ever seen before. Playlisty was developed on Mac’s running Sonoma 14.6.1 so it’s definitely supported! I can only advise that you make sure you’ve updated to the latest version of Playlisty, and if that doesn’t work, try deleting & re-installing it from the App Store. Please let me know how you get on! +++ User: I was up-to-date, but manually uninstalling the app and then reinstalling fixed it! Certainly a strange one, as the app was showing with a question mark / no icon in launchpad when i tried to delete from there. All good now though! Thanks for getting back to me so quickly. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: playlisty not received Date: 07/09/2024 Source: Website User: Parth Aggarwal Text: +++ User: I just bought playlisty but I did not receive my subscription :/ +++ Support: Just so I understand: you went through the purchase process by clicking the button in Playlisty, it took payment, but afterwards it still shows the button to purchase Playlisty, not “You are using Playlisty Pro”. Is that correct? Did you try the “Restore Purchase” button? Did you check that the purchase appears on your purchase history? You can see this in App Store -> Account -> Purchase History. +++ User: I did check and the purchase does not show up on my app store purchase history +++ Support: When the purchase appears there, Playlisty should register your “Pro” purchase. But that really ought to be instant so it’s possible there was some kind of glitch at the App Store and your purchase didn’t go through? We’ve had one or two similar reports today so it’s possible. Your best bet is to contact Apple and see what happened to your purchase. If it didn’t go through you’ll need to go through the process again. Sorry! +++ User: Right. Also quick question, is apple music available as a source to import playlists from? and not to as a destination. +++ Support: Playlisty for Apple Music is all about getting playlists into Apple Music, not out. We support one other destination: Spotify. But to get playlists into Spotify (e.g. from Apple Music) you’ll need our other app: [Playlisty for Spotify](https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Converting from Apple Music Date: 07/09/2024 Source: Website User: Randi Hunter Text: +++ User: I was wondering if there was a way to convert playlists from Apple Music to Spotify or other sources. I read the FAQ and I know this may not be a feature of the app, but if it is and I am missing something I just wanted to understand how to for future usage. +++ Support: I’m afraid Playlisty for Apple Music is all about getting playlists into Apple Music, not out. To get playlists into Spotify (e.g. from Apple Music) you’ll need our other product: [Playlisty for Spotify](https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775). Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 06/09/2024 Source: App User: Eric Bradshaw Text: +++ User: Cancel my subscription +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: sign out Date: 05/09/2024 Source: Website User: keisha harris Text: +++ User: how do I sign out of this Spotify I login into the wrong account +++ Support: Go to the Playlisty Settings page, scroll down to the Spotify section and then select “Sign-out”. Then select “Sign-in” and use the correct details. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/09/2024 Source: App User: Paul John Text: +++ User: This has been working fine until the last up date. I now get the following message and none of the syncs work. +++ Support: Sorry to hear that. In the last version of Playlisty we had to switch to the latest version of Apple’s App Store software and it seems a lot stricter at enforcing the rules around Apple ID’s, regions etc, especially if someone has moved region since purchasing Playlisty. Can I check if that’s something that’s happened to you? If not then I’d suggest restarting Playlisty a few times to see if that fixes it. Also can I check what country you’re in? That specific error suggests that Playlisty isn’t actually available there which is something I can check. +++ User: Thanks for fast response. I haven’t changed regions. But right after I emailed you, I tried the “Re-run Initial Setup”. That seemed to fix it and and my scheduled syncs in Shortcuts are all working. Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/09/2024 Source: App User: Mahr Bazlee Text: +++ User: Is Family sharing enabled for Playlisty Pro? I see it’s advertised on the App Store to have family sharing but I’m having trouble with it and wanted to reach out just to confirm in case it’s not on my side. +++ Support: Yes - it is definitely enabled. It can be a bit tricky to get working but that’s down to the App Store, not Playlisty. +++ User: No worries, I just wanted to confirm before I go down a rabbit hole. Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/09/2024 Source: App User: Demetry Kovalenko Text: +++ User: I have a problem now with the app. I bought in app from my second Apple ID (another region), but now I moved to another country and have another Apple ID, and in app is resetting all the time. I can’t import playlists - app asks me to buy full ver. It was working fine but now do this thing. Could you help with this? +++ Support: Sorry to hear that. Unfortunately in the last version of Playlisty we had to switch to the latest version of Apple’s App Store software. It seems a lot stricter at enforcing the rules around Apple ID’s, regions etc, and there’s nothing we can do from our end to work around it. The only thing I can suggest is getting in touch with Apple to see if they can switch the purchase over to your new Id? Or even getting a refund on the old purchase? Sorry I can’t be more help but unfortunately (perhaps understandably) Apple don’t let us app developers near the App Store payment systems! +++ User: Thank you for your answer. I contact Apple about this kind of problem (with another app). And they told me that they can’t transfer in-apps between a regions. Could you give me redeem code for this in app? I can’t buy it now with new account, but I could send you my old invoice to prove the purchase. +++ Support: Code: XWWYNT9YT7K7 +++ User: Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 04/09/2024 Source: App User: Marian Text: +++ User: There’s no „Sync Library“ in Music App on my Mac Mini 2020 M1. Please help me. PastedGraphic-1.png ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: ro 3.17(678) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: cloudDenied +++ Support: It’s usually the first option on the Music -> Settings -> General tab. All Mac’s have this option as long as you are signed in to Apple Music. Maybe it’s in your local language, not English? Your library sync may already be enabled though. Here are a few other things to try: - Check you are not set up as a +++ User: Solved meanwhile. I've cancelled Apple Music subscription. After I resubscribed, everything worked fine. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 03/09/2024 Source: App User: Varun Kumar Text: +++ User: Unable to access the account +++ Support: Can you be more specific? Which account? Do you get an error? Can you send a screenshot? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 03/09/2024 Source: App User: Ismail Nazel Text: +++ User: Please open this account ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.17(678) Quit details: Idiom: phone Device: iPhone OS: iOS(17.3) Error: Code: cloudNoPlayback +++ Support: Apologies - I’m afraid I don’t follow. What kind of Apple Music subscription do you have? Playlisty needs either a Family, Student or Individual subscription (https://music.apple.com/), but as far as Playlisty can see you don’t currently have a subscription to one of these. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 02/09/2024 Source: App User: Daryl .H Text: +++ User: Even after the troubleshooting, I still can’t seem to get the playlist to completely sync all my songs from Spotify to Apple Music. +++ Support: Is this the trouble shooting guide you tried? https://www.obdura.com/faq/sync/ Can you see the missing tracks if you look at the cloud version of your library in a desktop browser? (https://music.apple.com/) And do you have a feel for which tracks are missing? Is it the ones at the end of the playlist? Or random tracks throughout? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 02/09/2024 Source: App User: Linus Long Text: +++ User: I purchased your application. I am trying to get my sons music copy from Spotify Spotify to iTunes music. It says that I need to enable the sharing settings. I’ve done that, but I still get the error message. I see that children under 13 can’t share. Is there a way around this? ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.17(678) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.6.1) Error: Code: cloudDenied +++ Support: Yes unfortunately Apple prevent users set up as children in a family group from installing apps such as Playlisty. We did put together a workaround for this here: https://www.obdura.com/faq/child-account/. It’s not ideal but unfortunately we’re very limited in what we can do. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 03/09/2024 Source: App User: CATHERINE OLIVARES Text: +++ User: I would like to. Cancel this app. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.10(118) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66369] +++ Support: There’s nothing to cancel: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 03/09/2024 Source: App User: miaheadangelpie Text: +++ User: I am vary upset I wanted to listen to music and its giving me a hole bunch of problems ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.10(118) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66369] +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com/ and make sure everything looks Ok. Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++ User: Mail delivery failed: returning message to sender: user is over quota +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 02/09/2024 Source: App User: Ryan Marsh Text: +++ User: I cannot get Playlisty to work on my account or my daughter’s. I have followed the steps to ensure sync library is enabled as well as access in Security&Privacy. I have signed out of Apple Music and restarted the computer. I have also attempted on iOS devices. I have a family sharing Apple Music plan. I have included the email support diagnostics from both iOS and MacOS below. Playlisty for Apple Music: Support Message - iOS ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.17(678) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.5.1) Error: Code: cloudDenied Support Message - macOS ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.17(678) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) Error: Code: cloudDenied +++ Support: Thanks for your email & diagnostics. We’ve seen this issue a few times recently and have actually updated our list of things to try in order to fix the problem, although they won’t appear in the app until the next release. Here is the latest list - sounds like you’ve already tried some of these; could you try any steps you haven’t tried? Check you are not set up as a +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 01/09/2024 Source: App User: SlushierRoom44 Text: +++ User: ’m having an issue with it saying sync library is not enabled but it is and I have tried all 3 steps but they didn’t work. I have the paid version of Apple Music and everything but cannot seem to get it to recognise sync library +++ Support: We see this problem a lot - for some reason enabling Sync Library doesn’t seem to “take” on some devices. The final “reboot” step of our list usually fixes it - sorry to hear it didn’t work for you. Can you log in to https://music.apple.com/ using Safari and check you can see the same playlists in your library there that you can see on your Mac? Maybe make a change to a playlist and check it synchronises between the web page and your Mac? If you haven't created any playlists in Apple Music yet you’ll need to create one. If there’s an issue with getting this working then there’s clearly a problem with your Apple Music sync and you’re probably best talking to Apple to get it sorted. If there’s no issue then you may still need to escalate to Apple but I’d recommend repeating the “reboot” step once more but performing a full sign-out of your Apple ID from the App Store / Media & Purchases, not just Apple Music, before you reboot. +++ User: Sorry just realised you are on an iPhone - the advice still holds true though: if possible try and find a desktop browser to log in to https://music.apple.com/ and try the same steps. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Artists Date: 31/08/2024 Source: Website User: Scott Text: +++ User: I can’t seem to import my Spotify artist list into Apple Music. It just doesn’t show up. How do I do this? +++ Support: Unfortunately Apple Music has no way to import artists. If they ever give us a way, we’ll enable it in Playlisty. +++ User: That’s crazy! Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/08/2024 Source: App User: Matt Henze Text: +++ User: I purchased Playlisty pro back in 2020 and the TestFlight version is saying I need to buy it again to save more than 20 tracks. What’s the deal?? +++ Support: Copy & paste from email. +++ User: Never mind. I figured it out. Apparently I just had to click the purchase button in TestFlight and I didn’t see that I wouldn’t be charged again. False alarm!! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 30/08/2024 Source: App User: Jannik Thienel Text: +++ User: I can’t setup Playlisty on my iPad. image0.png ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: de 3.17(678) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.6.1) Error: Code: cloudDenied +++ Support: I don’t think we’ve ever seen that error before, but it indicates an issue with your Apple Music installation. If you get the same error after trying a couple more times I think you might be best signing-out of Apple Music on your iPad, rebooting it, and then signing back in again. That usually fixes most Apple Music installation issues (of which there are many!). Please let us know if this doesn’t fix the issue though - we may need to escalate this to Apple. +++ User: I’ve tried it but I‘m getting still the same error. I noticed also that I can’t login with Apple Music on other Playlist Converter. I think this is a problem on Apple‘s side. +++ Support: Every time Playlisty (or other apps) sends a message to Apple Music it must attach a security token to the message. The token comes from Apple Music on your device but that message means that Playlisty’s not getting a token when it asks for it, it’s getting an error instead. Definitely a problem on Apple’s side I’m afraid. And if you end up talking to Apple, this is the error that is getting thrown: https://developer.apple.com/documentation/musickit/musictokenrequesterror/usertokenrequestfailed +++ User: Okay thank you! I talked with Apple Support and they gave me this link: http://apple.com/feedback +++ Support: That is for “feedback”, not support i.e. they will not fix your problem if you use that link. I think you need to find a part of Apple Music itself (rather than a 3rd party app) that doesn’t work in order to get support. Questions: - Can you log in to http://music.apple.com/ and access your library & play tracks there? - Can you play Apple Music tracks Ok on your iPad? Can you add playlists & play playlists? Can you “like" tracks? - Can you install & use Apple Music Classical? - Does Shazam work correctly and create an Apple Music playlist with Shazam’d tracks? Hopefully one of these will not work and you can report that as the problem to Apple and they will have to fix it as it will be 100% an Apple problem. Also if you have access to an iPhone or Mac I would recommend you try Playlisty on that. Finally try going in to Apple Music -> Your Account -> Account Settings -> Account Access/Apple Music and delete the Playlisty entry (this should force Playlisty to re-create the entry again). Good luck! +++ User: Unfortunately all of these things are working fine. Idk what to do now :/ It’s me again. I‘ve read your FAQ and noticed that Playlisty doesn’t work on child accounts with Family Sharing enabled. Could that be the cause of the error? +++ Support: Interesting - yes that’s a potential reason for that error. Or rather it’s not documented but the function which is throwing that error is a new version of an old function which used to throw a similar error (hope that makes sense!). It’s an Apple limitation - there’s nothing an app can do to override it. This would impact all of your devices though - not just the iPad. Are you seeing this elsewhere? +++ User: I could test it on my Mac when I‘m back home. I‘m very confused right now because it worked perfectly with my Child Apple ID a few months ago. +++ User: I’ve tested it on my Mac, still the same error. Could you report this to Apple? +++ Support: We can do that but I’ll need to collect as much evidence as possible. Can I add you to our beta test programme? Our latest build has some improved debugging in this area and might give us more detailed messages. It means you’ll need to install an Apple app called TestFlight. You’ll get full instructions if I add you. +++ User: Sure, you can absolutely do that. But I think I can’t use TestFlight as I’ve not reached the required age for a full Apple-ID in my Country, which is required to use TestFlight. Is there another way, e.g. on Mac you could just send me the .app or a .dmg? +++ Support: Ahhh sorry I didn’t realise that was definitely the case. If your Apple ID is not a full Id then that will be the issue I’m afraid: it’s an intentional Apple limitation - there’s nothing an app can do to override it, even if I give you a direct distribution. Sorry! +++ User: No problem ;) But I wonder because it worked a few months ago perfectly. Maybe Apple has changed that now +++ Support: I wonder if there was a bug on Apple's side and they stopped checking for a while? To be honest we haven’t heard of people being unable to install for this reason for a while so it’s quite possible. I guess (unfortunately) they may have just fixed the bug... +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 29/08/2024 Source: App User: Saif Saif Text: +++ User: Sofien skima ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.17(678) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: Code: cloudNoPlayback +++ Support: Apologies - we only speak English. What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription (http://music.apple.com/). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/08/2024 Source: App User: Tim Rogers Text: +++ User: just updated the app to 3.17 build 678 and I’ve lost my Pro access. If I do restore purchase it just goes back to the 20 track limit screen I definitely have Pro, bought it ages ago +++ Support: That’s concerning: the new version of Playlisty uses the latest version Apple’s App Store software so there have been some changes in this area. The old version of Playlisty was very lax at checking purchase history; the new one is strict. Are you on our beta test programme by chance? Is there any possibility that when you purchased Playlisty originally your transaction could have been interrupted somehow? The bottom line is that you can only purchase Playlisty Pro once so if you go through the purchase process it can’t charge you again if you already have it. Worth trying the purchase process to see what happens? +++ User: These are the steps I took. I deleted the app, downloaded it again from the App Store (Australia) and it started like the initial setup asking about Apple Music link. I chose yes and it reconnected to my Apple Music without asking for credentials. I then chose Spotify and it asked for my login details which I entered and successfully linked. On the main screen it showed my favourite sources but they are an old list with entries I had removed. I then tried restoring purchased and it asked for my pw and then returned to the restore screen. So then I tried your suggestion by doing the purchase again and authorised with Face ID and it was successful and is now working Do you want anything else? +++ Support: Thanks Tim that’s extremely helpful. Do you know if you actually got charged when you went through the purchase process? If you did and you can find your original purchase by looking at your purchase history: App Store -> Account -> Purchase History Set the "Showing" filter to Type = "In-App Purchases" And set the Date Range as appropriate (Custom -> [Year] -> "All Year" is the most useful) (I can tell you that you emailed me in 2022 if that helps narrow down the year!) If you can find 2 purchases then I’d be extremely grateful if you could send me screenshots of both so that I can escalate this to Apple Developer Technical Support. You might also use the same screenshots to ask Apple for a refund! +++ User: Ok, figured it out. I bought it before I got my current phone and restored from a backup. I used a different Apple ID/country before this phone (USA) which would have restored the app/purchase from the USA store. That’s why the restore purchase didn’t work as I now use the AUS store with a different ID so the updated Apple check worked as I needed to but the AUS app. Apple and their annoying limitations on changing countries/IDs +++ Support: Ahh thank you! The new build went out to around 200k Playlisty users this morning so I was starting to panic that I might have a bit of a problem there :-) Do you have Playlisty for Spotify? If not I’ll send you a free code for it to make up for having to purchase the Apple Music version twice. +++ User: No worries, happy to support a great app and don’t have any plans to subscribe to Spotify at the moment. Glad I didn’t actually find a problem 😊 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 29/08/2024 Source: App User: Dieter Foedisch Text: +++ User: ich habe playlisty pro und kann spotify und you tube playlists nicht laden da Mac OS dies nur über browser wie friendly streaming ermöglicht. Wie kann ich das einstellen um diese librarys in playlisty zu integrieren ? +++ Support: Guten Morgen. Ich bin Engländer; bitte entschuldigen Sie mein schlechtes Deutsch. Ich verwende Google Translate, um Ihre E-Mail zu lesen! Um Playlisty mit YouTube und Spotify zu verbinden, ist ein sicherer Browser erforderlich, der OAuth 2 unterstützt – ein Protokoll, das sicherstellt, dass Playlisty Ihren Benutzernamen oder Ihr Passwort nicht sehen kann. Safari oder Chrome sind hierfür die beste Wahl – ich bezweifle, dass Friendly Streaming das erforderliche Protokoll unterstützt – tut mir leid. Entschuldigen Sie, wenn ich Ihre Frage falsch verstehe! +++ User: Hallo, die you tube integration habe ich über google erledigen können, aber wie ist es wenn ich Spotify über safari aufrufe, kann dann die Playlist eingelesen werden ? +++ Support: Hast du Spotify in den Playlisty-Settings aktiviert? Du solltest aufgefordert werden, dich mit Safari bei Spotify anzumelden. Füge dann eine Spotify-Bibliotheksquelle zu deinen Playlist-Quellen hinzu und du siehst deine Playlists. Oder füge eine Spotify-URL in das Playlisty-Notizbuch ein. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/08/2024 Source: App User: Laura Wilson Text: +++ User: Would it be possible to do a [last.fm](http://last.fm/) most played in a month over 1 or two plays, and limit it to 100 or 200 instead of 2500? +++ Support: If you go in to Settings you can set a limit of 100 tracks for [last.fm](http://last.fm/). I’m not sure we can filter out 1 or 2 play tracks though - we’ll take a look. +++ User: Thanks. Being able to make a playlist with more than 1 (or 2 etc) would be preferable since that would cut down on the # of songs. +++ User: Our latest build of Playlisty allows you to filter-out [last.fm](http://last.fm/) tracks with 2 or less plays. It will probably be released in the next week or so but let me know if you’d like to try it out before then and I’ll add you to our beta test group (it’s very easy you’d need to install an Apple app called TestFlight - you’ll get full instructions if you decide to join). +++ User: Sure! I could do that. Thanks! +++ User: It seemed to work fine. It removed my pro purchase and my sign in couldn’t restore it, so I wound up removing it. Just personal use- I listen to a lot of songs but not that many repeats. So if I used the switch to 1-2 songs I wouldn’t have that many on a monthly search, but for last year, I probably have close to 2500 not even getting past two down to 1 play. So for me, having a switch to remove 1 plays is more beneficial than 1-2 but obviously know other people stream differently. +++ Support: Thanks for the feedback Laura. We may change to 1 song in future depending on feedback. Apologies I should have explained that re-instate “Pro” on the TestFlight version you would need to go through the purchase process again, but you won’t get charged! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Remove Apple Music access Date: 29/08/2024 Source: Website User: Arun Text: +++ User: how do I remove Apple Music Access? Is it just about turning off the toggle button on the Media and Apple Music settings within my Mac's system settings? +++ Support: There are a couple of steps, to do it properly: - Go in to Settings -> Privacy & Security -> Media & Apple Music and delete or disable the Playlisty row - From the Music app go to the menu option Account -> Account Settings and scroll down to “App Permissions”. Tap “Manage” and sign-out Playlisty It’s also worth taking a look at our privacy policy: https://www.obdura.com/playlisty/privacy/ - you have nothing to fear! Also if you’re technical it’s worth taking a look at the Apple Music API documents: https://developer.apple.com/documentation/AppleMusicAPI. As you can see, what’s available is extremely restricted. +++ User: Thank you, I really appreciate the detailed response. Could you also please clarify what media library means? Does it refer to my music library or does it refer to my Apple gallery which includes photos and videos? I will take a closer look at the technical page soon. +++ Support: It’s just your music library. Photos etc need a completely different set of permissions. +++ User: Okay, that's great to know. Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 28/08/2024 Source: App User: satya prabhu Text: +++ User: I am a premium subscriber , not able to enjoy on my Mac ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.10(118) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.3) Error: Code: OAuth2 [66357] +++ Support: We do see this issue on the Mac occasionally. Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com/ and make sure everything looks Ok. Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not Connecting to SPotify Date: 27/08/2024 Source: Website User: Jason Gillespie Text: +++ User: I downloaded and purchased Playlisty for Apple Music to transfer my Spotify library. I linked my Spotify account (it shows that it was successfully logged in in settings). When I click the Spotify Library it says "No playlists found" and doesn't display anything from Spotify. +++ Support: This isn’t a problem we’ve seen before. Is there any possibility you’ve signed-in to the wrong Spotify account? (I've done this myself many times!). I’d try resetting your Spotify connection completely by signing-out from Settings, restarting Playlisty and then signing-in to Spotify again. If that doesn’t work, could you send me a screenshot of your “Sources” screen? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 28/08/2024 Source: App User: Brantley Stenzel Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.16(659) Quit details: Idiom: phone Device: iPhone OS: iOS(17.6.1) Error: [-33011] (mediaDenied) Playlisty does not have access to your Music Library +++ Support: Thank you for this - we’ve been seeing this issues quite a bit recently. Hope you don’t mind me asking but before you get this message does Playlisty prompt you for access to your library? Or does it go straight to the error screen? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 26/08/2024 Source: App User: Bryan & Janet Lonski Text: +++ User: Trying to login on my iMac Says there is account in my name They say sending me link of email to reset password Nothing comes in ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66369] +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser at https://open.spotify.com/ and make sure everything looks Ok (you may need to work with Spotify support to do this if you are having password issues). Stay signed-in - Open Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get the usual error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time your sign-in will happen automatically and you’ll be prompted to give Playlisty permission to access your library. The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Release radar Date: 26/08/2024 Source: Website User: Arun Chandar Text: +++ User: I'm looking for a solution to sync my release radar playlist weekly to apple music, but the only issue is I'm using android. Do you have an android equivalent or know of one? Any plans to make one? +++ Support: I’m afraid we are Apple platforms (iOS, macOS, iPadOS) only at this point. We don’t currently have any plans to make an Android version. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 26/08/2024 Source: App User: Laurens-Jan Merkx Text: +++ User: I can’t acces my Apple Music library, despite that it should have access to it. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: nl 3.16(659) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: [-33011] (mediaDenied) Playlisty does not have access to your Music Library What can be the problem? +++ Support: Thanks for getting in touch. We’ve had a couple of similar reports from other iOS18/Sequoia users - it’s not clear what the issue is except to say that your Mac has started denying Playlisty access to your library and there’s not much Playlisty can do to resolve the situation. We’ve been testing iOS18/Sequoia for some time but have not been able to reproduce this issue I’m afraid - it’s working fine for us. One question: do you have any Screen Time settings that could be temporarily restricting Media & Apple Music access? If the issue isn’t there then at this stage I can only suggest that you first delete Playlisty from the Media & Apple Music screen (the one you sent a screenshot of) and then delete the Playlisty app completely. Then log out of Media & Purchases on your device, reboot, and then log back in again/re-install. I can’t guarantee that will work but it usually fixes similar issues on previous iOS versions. Please let me know if you have any success with the above suggestions...if not there are some additional things we can try. +++ User: Thanks for the quick reply. Reinstalling, removing, rebooting, etc I’ve already tried with no luck. I also thought it had something to do with screen time, but according to the settings, the account is allowed to use Music. Eventually I’ve disabled the whole screen time thing and I still get the error. What else can I try to do? +++ Support: Sorry that’s not worked. Would you mind trying to download & run the version of Playlisty I’ve linked below? It's what’s called a “notarised" build in that it’s been approved/signed by Apple but it’s distributable away from the App Store. It’s been compiled using the latest beta build of Xcode which seems to fix some of the issues we’re seeing on Sequoia. Shout if you have any problems downloading. +++ User: Thanks for the support. Unfortunately this version doesn’t work either. The only difference is that I get another error: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: nl 3.17(660) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: [-33211] (musicKitTokenError) Playlisty was not granted access to your cloud music library Scherm­afbeelding 2024-08-31 om 01.26.42.png I’ve removed the privacy setting and let the program add it again. Also the sync option is turned on. What can the problem be? +++ Support: Thank you for trying that - the new message is actually very useful as it indicates that there is more information about the issue that we could be getting. I hope you don’t mind but I’m attaching a link to another notarised build of Playlisty for you to try. It has a couple of small fixes in it which might help, but more importantly it might give us better information if/when the error triggers. One question: was your account set up as a child account within Apple's “family sharing”? We know this is a potential cause of the error you are seeing. +++ User: It still doesn’t work. First I get the message to set the privacy settings right, they are. When I click on contact support, I get this error: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: nl 3.17(660) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: Code: cloudDenied When I choose quit and then contact support, I get this error message: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: nl 3.17(660) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(18.0) Error: [-33211] (musicKitTokenError) Playlisty was not granted access to your cloud music library You’re right, this is about a child account with family sharing. Is there some other hidden option which denies access to it? +++ Support: Ahhh - that explains it I’m afraid. Unfortunately it’s a poorly documented “feature” of child accounts: if the child’s age is < 13 (I think) they cannot grant an app access to certain resources, including their media. I’m not aware of any way around it unfortunately, although it’s still possible to export a child’s playlists using the somewhat convoluted process described here: https://www.obdura.com/faq/child-account/ Sorry I can’t be more help on this. +++ User: Well, I was afraid about that too. But anyhow, it’s a great program, so I’ll keep using it and use the workaround explained on the website you’ve shared. Thank you for your support! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 26/08/2024 Source: App User: Rosalyn Martin Text: +++ User: can i put the playlist i had on here back to my spotify? is that possible like can i take playlists i’ve saved from here and place on spotify +++ Support: To transfer playlists to Spotify you'll need our “Playlist for Spotify” product. Our "Playlisty for Apple Music” product is only for transferring playlists to Apple Music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/08/2024 Source: App User: Michael Romulus Text: +++ User: I purchased the Playlisty Pro today in hopes of transferring a full 19 hours and 21 minutes of music. Upon completion of the transfer only 12 hours and 49 minutes were transferred. If the app is not available to provide the full service I have paid for I would like to request my money back. +++ Support: Just to clarify: you’ve been through the process of matching & then saving your playlists, Playlisty said it had saved them Ok, but not all of the tracks appeared in your Music app? Or was there some kind of error message? (Please send a screen shot if so) If the former, the usual (and quite common) reason for this is that Apple Music isn’t properly syncing to your device. When Playlisty creates your playlists it creates them in the “cloud” and then relies on Apple Music to sync them back to all the devices logged-in to your Apple Music account. If you have access to a desktop machine (Windows or Mac) you can check this by taking a look at https://music.apple.com/, which is the cloud version of your account. Assuming Playlisty didn’t give you an error, you’ll see all your Playlisty playlists there in full. If that’s the issue it’s an easy fix: turn off "Sync Library” (“Settings” -> “Music” on an iPhone or “Music” -> “Settings” -> “General” on a Mac) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the ones Playlisty created. Shout if you have any problems. P.S. Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that, but you need to sort the above Apple Music issue out regardless as it will cause you problems going forwards. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 23/08/2024 Source: App User: Hector Marchand Text: +++ User: just bought the Pro version of Playlisty and it looks like a great tool. Is there any known way to export Tidal Mixes and/or Playlists into Apple Music via Playlisty? +++ Support: It’s actually something we’re actively working on but Tidal’s API isn’t quite ready for prime-time yet and they are not allowing apps to use it in production. We’re hopeful we’ll be able to release something in the next few months though. Sorry it’s not sooner! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 23/08/2024 Source: App User: Reezo T Text: +++ User: I have done all the steps twice to get playlisty to work in the initial setup but it keeps saying the device is denying it access. Please send me some helpful tips. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: cloudNoAdd +++ Support: We see this problem a lot - for some reason enabling Sync Library doesn’t seem to “take” on some devices. The final “reboot” step of our list usually fixes it - sorry to hear it didn’t work for you. Can you log in to https://music.apple.com/ using Safari and check you can see the same playlists in your library there that you can see on your Mac? Maybe make a change to a playlist and check it synchronises between the web page and your Mac? If you haven't created any playlists in Apple Music yet you’ll need to create one. If there’s an issue there then there’s clearly a problem with your Apple Music sync and you’re probably best talking to Apple to get it sorted. If there’s no issue then you may still need to escalate to Apple but I’d recommend repeating the “reboot” step once more but performing a full sign-out of your Apple ID from the App Store / Media & Purchases, not just Apple Music, before you reboot. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/08/2024 Source: App User: Axel Niyonzima Text: +++ User: I’d like to cancel my subscription. +++ Support: [https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/](http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/) Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/08/2024 Source: App User: Emmanuel Somtochukwu Onwuegbulem Text: +++ User: I’d like a refund please. +++ Support: Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. Are you having a problem with Playlisty? Is there anything we can help you with? +++ User: Yes I am having issues with Playlisty, it’s not transferring my entire Playlist from Spotify to Apple, I would transfer a playlist of about 309 songs and only 50 songs would appear in my Apple Music💔 +++ Support: Thanks for getting back to me! Just to clarify: you’ve been through the process of matching & then saving your playlist, Playlisty said it had saved it Ok, but only 50 tracks appeared in your Music app? Or was there some kind of error message? (Please send a screen shot if so!) I’ll assume there was no error message. The usual (and quite common) reason for this is that Apple Music isn’t properly syncing to your device. When Playlisty creates your playlists it creates them in the “cloud” and then relies on Apple Music to sync them back to all the devices logged-in to your Apple Music account. If you have access to a desktop machine (Windows or Mac) you can check this by taking a look at https://music.apple.com/, which is the cloud version of your account. Assuming Playlisty didn’t give you an error, you’ll see your full playlist there - all 309 tracks. If that’s the issue it’s an easy fix: turn off "Sync Library” (“Settings” -> “Music” on an iPhone) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the one created. All 309 tracks. Shout if you have any problems. +++ User: I logged into to my Apple Music account on my desktop but I noticed that my entire playlist showed up but only a few of them were actually playable tracks, like most of them were greyed out and didn’t give me the option to play them, I’m supposing these are the ones which didn’t show up on my phones apple music. This is how it looks, no errors or nothing. +++ Support: It’s a little hard to see that from the picture unfortunately. Are you able to share links to the Spotify & Apple Music versions of that playlist with me? I’d really like to work out what’s going on. +++ User: I deleted the playlist and tried to transfer again and still, only 150+ songs appear instead of 300+. Although it shows on the website version that 300+ songs were synced but only 150+ tracks show on my actual mobile device that are playable. These are the links. +++ Support: Ok that’s definitely just an Apple Music sync issue. If you do this bit: If that’s the issue it’s an easy fix: turn off "Sync Library” (“Settings” -> “Music” on an iPhone) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the one created. All 309 tracks. it should sort it. +++ User: Here I reset it from my synced, I turned it off for 10mins and back on and the songs are still less than what’s in my actual playlist. +++ Support: You may need to give it more time, depending on the size of your library. But if you have a playlist in the cloud (the web page) and it’s not syncing to your iPhone then only Apple can resolve that I’m afraid. Give them a call - they should be able to resolve this for you. +++ Support: Is your playlist still missing tracks this morning? Many sync issues fix themselves if left overnight. If so there’s one last thing we can try: If you scroll down to the bottom of the Playlisty settings tab there’s an Advanced “Experimental features” section. If you go in there and enable “Replace Mode” Playlisty will switch to creating the playlist locally, not in the cloud. After enabling that, try to recreate the playlist again (you can’t use the existing playlist- you must either delete the old playlist or create a new one with a new name). If this works it probably hasn’t fixed the underlying problem which is that your Apple Music syncing is broken (nothing to do with Playlisty). If your syncing doesn’t fix itself then you really need to contact Apple and get them to sort it out. +++ User: the issues is from Apple but I will try this new solution and hopefully it works. +++ User: I’ve indeed tried the new option and still I’m unable to see the explicit songs, it’s an issue from Apple that I’m now trying to resolve so definitely not playlistys fault, thanks for your help thus far. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: From Apple to Spotify Date: 22/08/2024 Source: Website User: Soraya Movassaghi Text: +++ User: I’m wondering if I can take my Apple playlist and move them to my Spotify library with playlisty. +++ Support: Yes you can, but make sure you choose our “Playlist for Spotify” product to do that, not our "Playlisty for Apple Music” product. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/08/2024 Source: App User: Ty Huff Text: +++ User: I have transferred a very, very large playlist from Spotify to Apple Music multiple times. Originally, I moved the songs into a new Apple Music playlist. However, every time the songs in the playlist would disappear within a matter of minutes. So, I decided to make a playlist beforehand and then move all of the Spotify songs into the already created playlist. This worked better, and I could enjoy the playlist for about a day & a half. Then, all of the songs would disappear again. Has this happened to anyone else using Playlisty or is this an Apple Music problem? Is there simply too many songs on the playlist for Apple Music to handle? +++ Support: This sounds a lot like an Apple Music sync issue to me. If you have access to a desktop browser it’s always worth looking at the “gold source” for your playlist, which is [music.apple.com](http://music.apple.com/). If the playlist looks Ok there but tracks have gone from the version in the Apple Music app then you’ve got a sync problem, basically. Turning-off cloud sync, signing-out of Apple Music, re-booting and then signing-in & re-enabling sync is the usual cure for these problems. How many songs are we talking about? Our regular test playlists are around 6,000 tracks long and cause zero issues, but we’ve synced 20k+ playlists in the past and although it takes a while we don’t see the kinds of issues you’re reporting. Nor do we get your issue reported to us by other users (although I do hear about it reported as a general Apple Music gripe). +++ User: Thank you for the response! I tried going to [music.apple.com](http://music.apple.com/) as you suggested, and it seems the playlist is empty again there as well. The playlist is 24,000 songs (I know thats absurd). Everytime I attemped to transfer it, everything worked smoothly on Playlisty’s part. It would not be until a couple minutes after the playlist existed on Apple Music that it would suddenly disappear. I guess I will transfer all of the songs again +++ Support: We get to hear about a lot of playlists (as you’d expect) but I think that’s a record! Honestly it wouldn’t surprise me if you are hitting some kind of internal limit on playlist size? There isn’t a published limit on AM playlists that I’m aware of but there are definitely bugs, particularly if there’s any duplicate tracks in your playlist. I’d definitely try removing duplicates as a next step, if possible. Playlisty will do this for you if you create the playlist using “Add” mode. Another thing to try would be enabling “Replace Mode” in Playlisty - it uses a different way to create playlists and might give you different results (although will probably run out of memory!). +++ User: Things have somehow gotten worst :( I tried to turn on Replace Mode and, for the first time, Playlisty gave me an error message when attempting to transfer the playlist (only about 100 songs in). So, I turned the mode off and tried to transfer again, but it gave me the same error message (This playlist is temporarily unavailable on Spotify [500]). +++ Support: That sounds like an issue on the Spotify side, not Replace mode. “500” errors usually mean they are swamped. I’d keep trying every 15 minutes or so - eventually it’ll start working again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 21/08/2024 Source: App User: Joann Larrimore Text: +++ User: How do I add myhusband to my apple music? +++ Support: You need to set up family sharing: https://support.apple.com/en-us/108380 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/08/2024 Source: App User: Niels Jensen Text: +++ User: I bought the pro version for Apple Music and was wondering if I also have to buy the pro version for Spotify, or it can’t sync somehow. Thank you in advance! +++ Support: Thanks for getting in touch. Your Apple Music “Pro” version will sync playlists to your Apple Music library from dozens of different sources, including Spotify. So if you want to sync playlists from Spotify to Apple Music you’ve got everything you need. Playlisty for Spotify is only needed if you want to go the other way e.g. from Apple Music (and all the other sources) to Spotify. Hope that makes sense - please shout if you have any more questions. +++ User: I’m trying to get my new playlists from Apple Music to Spotify. I just want to know if I have to buy the pro version for Spotify even though I have the pro version for Apple Music +++ Support: Yes I’m afraid you need to buy the Spotify version to transfer to Spotify. We do it this way because it keeps the price low and the user interface nice and simple. Most people only want to move in the one direction. Sorry! +++ User: Thank you for the fast support! And a fantastic app you have made, so it’s all understandable +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/08/2024 Source: App User: Prince Federe Text: +++ User: Hello! I cant seem to buy the premium. It gives me the error pictured below. +++ Support: Sorry to hear that - looks like a glitch at the Apple Store. Can you try again in a few minutes? If it’s still not working then let me know and we can try a bit more debugging. +++ User: still have it :( +++ Support: Are you Ok if I add you to our beta test group? It means you’ll get an invitation to download an Apple app called TestFlight through which you’ll be able to access the latest version of our app. We are currently testing some changes to the way in which Playlisty accesses the App Store so it would be worth trying. The other advantage is that you’ll get Playlisty for free! Let me know. +++ User: Hey! I fell asleep. Sounds fun! Id like that. +++ User: Hey! Got it working and I paid! Keep it awesome!!! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 20/08/2024 Source: App User: Maureen Garcia Text: +++ User: I tried the tips suggested but the app still doesn’t work. Any suggestions? Thanks! ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: Code: cloudNoAdd +++ Support: We see this problem a lot - for some reason enabling Sync Library doesn’t seem to “take” on some devices. Can I just check: the list of tips Playlisty shows you is actually scrollable but on some screen sizes it’s not always obvious and sometimes the last tip isn’t visible (bad design on our part!). Did you scroll to the bottom of the list and try the last tip? Here are all 3 of the steps that Playlisty ought to be showing you: "Check that +++ User: Yes, I did all of those steps. And it didn’t work after. +++ Support: Do you have access to a desktop browser? If so, can you log in to https://music.apple.com/ and check you can see the same playlists in your library that you can see on your iPhone? Maybe make a change to a playlist and check it synchronises between the web page and your iPhone? (If you haven't created any playlists in Apple Music yet you’ll need to create one) +++ User: It worked! Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/08/2024 Source: App User: Diego Bustillos Text: +++ User: How do I get it to choose song without having to pick which version works for every song g? +++ Support: Apologies - maybe I’m not quite following you: are you saying you have the same song several times in a playlist and you want to correct it only once and have all the others pick up the version you chose? Once you’ve picked a song Playlisty will remember that choice the next time it goes through matching. So once you’ve made a correction you can back out of the playlist and then go in again, to force matching again, and then you should find that Playlisty has used your selection for every matching track. Hope that makes sense - otherwise maybe I didn’t quite understand you question? +++ User: It seems like even though I told It To match album covers it stills asks me to select songs. Can’t it just select the songs? +++ Support: It’s only the tracks with red or amber “traffic lights” which suggest you select anything. Green or blue “traffic lights” don’t need any input from you, as long as you’re happy with the cover art selected by Playlisty. Are you finding that there are too many red/amber songs? Or are the green/blue songs wrong? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 19/08/2024 Source: App User: TimDub151 Text: +++ User: I’ve verified that the settings are set to allow Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.16(659) Quit details: Idiom: phone Device: iPhone OS: iOS(18.0) Error: [-33011] (mediaDenied) Playlisty does not have access to your Music Library +++ Support: We’ve had a couple of similar reports from other iOS 18 users - it’s not clear what the issue is except to say that your iPhone has started denying Playlisty access to your library and there’s not much Playlisty can do to resolve the situation. We’ve been testing iOS18 for some time but have not been able to reproduce this issue I’m afraid - it’s working fine for us. One question: do you have any Screen Time settings that could be temporarily restricting Media & Apple Music access? If the issue isn’t there then at this stage I can only suggest that you delete Playlisty completely, log out of Media & Purchases on your device, reboot, and then log back in again/re-install. I can’t guarantee that will work but it usually fixes similar issues on previous iOS versions. Please let me know if you have any success with the above suggestions... +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/08/2024 Source: App User: Ronnie Maloon Text: +++ User: Trying to get this to work on my wife’s phone. We have purchase sharing enabled, but it will not load the pro version on her iPhone 15 Pro. We have the App Store sharing settings set up and working properly because there are a bevy of apps that work without fail. Any help would be greatly appreciated. +++ Support: Sorry you are have a problem with this - it really ought to be as simple as hitting the “Restore Purchase” button in the Playlisty settings tab but several other people seem to be seeing similar issues at the moment. There is actually nothing in the app that makes this work - all the magic happens at Apple’s end - but we do occasionally hear of problems with this so we put together a web page of things to check/try if “Restore Purchase” doesn’t work. You can find it here: https://www.obdura.com/faq/restore-purchase/ Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Export / copy skipped songs Date: 18/08/2024 Source: Website User: Max Text: +++ User: As I was migrating from Spotify > Apple Music, there were a lot of songs with in the "not great match" filter that I ultimately chose not to transfer. Is there a way to copy those to the clipboard similar to the unmatched songs? +++ Support: Sorry I’m afraid not, currently anyway. It’s a good idea though - we’ll have a think about adding it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 18/08/2024 Source: App User: Guillermo Text: +++ User: How can I find my own playlist on my MacBook Pro ? +++ Support: Apologies I’m not quite sure what you’re trying to do…did you perhaps create some playlists in the Music app on your MacBook using your own files? And maybe you want to import those playlists to Spotify or Apple Music? Give me a bit more detail and I’ll do my best to help. +++ User: I have my playlist on my iPhone , but I want to be able to see those on my MacBook Pro. How I find the same information from my iPhone on the app on my Mac. +++ Support: Make sure you are signed-in to the same Apple Music account on both devices. In the Music app on your MacBook go in to Settings and enable “Sync Library”. Apple Music will then sync your playlists across your devices. You don’t need Playlisty for this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pro payment Date: 18/08/2024 Source: Website User: Will G Text: +++ User: I am trying to pay for playlistly pro, though since I am apart of an apple family I can’t add my own card to payment. I have money on my apple account though when I select it, it only lets me add more money or redeem a voucher instead of selecting the existing balance to pay. Could you please assist me in getting this payment done? Would love to use the app! +++ Support: I’m really sorry but Playlisty just uses the App Store to handle all payment processing and it’s a black box to us, we don’t control it or see what’s going on. If you are having issues with payment you are best off contacting Apple. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 18/08/2024 Source: App User: andrew neal Text: +++ User: Im having trouble signing in to spotty on my MacBook Pro can u help plz ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: OAuth2 [66357] +++ Support: Best thing to do is to close Playlisty altogether and then: - Close Safari altogether and then re-open it - Sign-in to Spotify in your browser, and make sure everything looks Ok. Stay signed-in - Load Playlisty again, and hit the usual “Connect” button. But DON’T sign-in at this point - just close the Safari window - You’ll get an error message here. Just hit the “Go back” button - Hit the Connect button again. Hopefully this time around you’ll go straight through The reason this works is that Playlisty uses a slightly different kind of browser session the second time you try to connect. This session will pick up any pre-existing connections you've made to Spotify (no security details get passed to Playlisty though - it’s all in Safari). Hope that makes sense! Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 18/08/2024 Source: App User: Andrea La Canela Text: +++ User: I am trying to make playlists from my own files of music for a September Dance Class. Having nothing but problems with Apple Music. Please advise. This is taking my whole Saturday afternoon time! Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(16.6) Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family, Student or Individual subscription ([music.apple.com](http://music.apple.com/)). +++ User: I do not want the Playlisty App. It’s not working. How do I unsubscribe? +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. The message below indicates that you don’t have an Apple Music subscription (http://music.apple.com/), or at least aren’t logged-in. An Apple Music subscription is needed if you want to use Playlisty. +++ User: I don't want it. I don't need it. Thank you for your support. +++ Support: As per our product description in the App Store, I’m afraid it’s a prerequisite for Playlisty. +++ User: I do not want Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - macOS Date: 17/08/2024 Source: App User: Alexis Marie Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: us 3.16(659) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music Love your app! I got it to work on my iPhone but not on the MacBook, hope you are well, and sorry to bother you! +++ Support: Thanks for getting in touch. You’re not alone: lots of people seem to have this problem; it’s caused by an issue at Apple’s end where purchases on the iOS App Store seem to take forever to feed through to the macOS App Store (and vice versa). We put together this list of things to try to resolve the issue: https://www.obdura.com/faq/restore-purchase/. It seems to resolve most of these issues. Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/08/2024 Source: App User: Judd Platz Text: +++ User: When looking in the App Store it looks like perhaps this app is eligible for Family Share but is not working. Is the app able to be family shared? +++ Support: Yes, we enable Family Sharing for Playlisty - you ought to be able to get it to work on the device of any member of your Apple family by hitting the “Restore Purchase” button in the Playlisty settings tab. There is actually nothing in the app that makes this work - all the magic happens at Apple’s end - but we do occasionally hear of problems with this so we put together a web page of things to check/try if “Restore Purchase” doesn’t work. You can find it here: https://www.obdura.com/faq/restore-purchase/ Please let me know how you get on! +++ User: good to know and that is what I tried but no luck. But it’s alright and is a great app and for the price is a no brainer. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Tidal support Date: 16/08/2024 Source: Website User: Justin Text: +++ User: just checking is tidal is supported with yours Apple Music app +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/08/2024 Source: App User: Kyle Raker Text: +++ User: I transferred my playlists twice and yet none are showing up in my Apple Music. Why? +++ Support: When Playlisty creates playlists it creates them in the cloud and they sometimes take a little while to sync back to your iPhone. Most likely Apple Music has a problem syncing your playlists so you are not seeing them. You can check this by using a browser to look at https://music.apple.com/ - you’ll see all your playlists there if Playlisty says it copied them Ok. If the playlists still haven’t synced to your phone after a few minutes you’ll need to force Apple Music to sync. The best way to fix that is to go in to Settings -> Music and switch off Sync Library. Reboot your phone and turn it on again and your playlist will eventually sync. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/08/2024t Source: App User: Kunwar Dhalla Text: +++ User: Is the playlist sync thing automatic? And when I transfer from Spotify liked songs to my Apple Music library it’s all in messed up order. Is there a way to fix that? And how do I “sync” automatically +++ Support: If you are referring to the keeping order of the “Songs" section of the Apple Music library, you won’t be able to keep that in order. It’s not what it’s for. Read more here: https://www.obdura.com/faq/songs-order/ To keep playlists in sync you need to re-run the sync regularly, it’s not “automatic". But you can make the sync run on a regular basis automatically using Siri Shortcut automations. See here for more details: https://www.obdura.com/faq/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS 18 Date: 15/08/2024 Source: App User: Jack Zimmer Text: +++ User: I recently updated my phone to the iOS 18.0 Public Beta 4. When opening Playlisty (for both Apple Music and Spotify), Playlisty gives me an error when trying to access my Apple Music library. The Apple Music version says it doesn't have access to the library (despite being given access in settings) and the Spotify version says it was denied access to the cloud library. I don't know if being on iOS 18 has anything to do with this, but I thought I would throw that in there since I wasn't having this issue before. +++ Support: Thanks for getting in touch. We’ve tested against all of the recent developer betas of iOS 18 (including the latest) and not seen any issues at all, to be honest. Might be worth you going to the Playlisty settings tab and doing a sign-out/sign-in of Apple Music (for the Apple Music version) and Spotify (for the Spotify version). That ought to reset everything. If that doesn’t work then I can only suggest deleting Playlisty and re-installing. Please do come back and let us know how it goes though - we clearly want the move to iOS 18 to be seamless so are keen to get to the bottom of any problems. +++ User: Unfortunately, the Apple Music app won't let me get past the "something's wrong" screen (attached), even after fully deleting the app. Clicking log in on the Spotify app doesn't do anything. Clicking log in for YouTube works, but Apple Music doesn't do anything. +++ Support: Your iPhone is telling Playlisty that in Privacy & Security -> Media & Apple Music, access has been switched-off for both Playlisty versions. It sounds like you’ve checked these settings already though and they are on? Unfortunately we see a lot of issues with Apple Music where settings say one thing but Apple Music itself thinks the opposite. Usually when we get these issues 1) turning the setting off, 2) rebooting the phone, and 3) turning them on again, is enough to fix the issue. That’s probably what I’d try next. Failing that I think we’re looking at a full re-install of Playlisty & Apple Music, so 1) delete Playlisy x2, 2) sign-out of Apple Music completely, 3). Reboot. Then sign-back in and re-install. Sorry, appreciate that’s going to be a nuisance: rebooting really shouldn’t be necessary but with Apple Music it’s often the only way to fix things. +++ User: That’s okay. I understand this probably isn’t anything you guys have done – it’s Apple being Apple. I’ll give this a shot, and if you don’t hear from me again that means it worked. If it does work, thank you for all you help today! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: 20% of my Spotify liked songs only appeared on my apple music Date: 15/08/2024 Source: Website User: Arthur Jr Text: +++ User: I'm curious to know if there's any fix regarding the limited music choices in playlisty, as I only greeted by like... 30-50 songs from my liked songs in Spotify +++ Support: When Playlisty creates playlists it creates them in the cloud and they take a little while to sync back to your iPhone. Most likely the “liked songs“ playlist is only part way syncing back to your phone so you are only seeing a few so far? You can check this by using a browser to look at https://music.apple.com/ - you’ll see the whole playlist there. If the playlist still hasn’t synced to your phone after a few minutes you may have an Apple Music sync problem. The best way to fix that is to go in to Settings -> Music and switch off Sync Library. Reboot your phone and turn it on again and your playlist will eventually sync. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: (No Subject) Date: 15/08/2024 Source: Other User: Aryeh Levine Text: +++ User: Basically I bought the pro version thing on for Apple Music and my playlist that I’m transferring is 126 hrs long and it’s only transferring 26 hrs and it says it transferred all of it Please lmk asap +++ Support: Can you send me a link to the playlist you are trying to transfer? I’ll take a look. +++ User: https://open.spotify.com/playlist/6zjuh8xjn9ueWaabVIHDJt?si=pyta3WB0RXiazD4lJOmyYg&pt=7f3956814414c78141774ed5c4d0f3f2&pi=e-OYofLNvIQfaA Please lmk asap +++ Support: I’m seeing 161 hours after I import that playlist: Screenshot 2024-08-15 at 11.36.55.jpeg When Playlisty creates playlists it creates them in the cloud and they take a little while to sync back to your iPhone. Most likely the playlist is only part way syncing back to your phone so you are only seeing a few hours so far. You can check this by using a browser to look at https://music.apple.com/ - you’ll see the whole playlist there. If the playlist still hasn’t synced to your phone after a few minutes you may have an Apple Music sync problem. The best way to fix that is to go in to Settings -> Music and switch off Sync Library. Reboot your phone and turn it on again and your playlist will eventually sync. +++ User: Yep I see that now Thank you so much +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/08/2024 Source: App User: Ripudaman Virk Text: +++ User: Please stop my subscription. I cannot cancel and do not want it anymore yet am still charged +++ Support: You must be thinking of another app - there’s no subscription for Playlisty. See [here](http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/) for more details. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Scratchpad Date: 14/08/2024 Source: Website User: Bob Pasker Text: +++ User: I’d like to be able to use scratchpad with Alvin names, eg https://www.reddit.com/r/GenerationJones/s/sqNiF6C0xs +++ Support: Apologies - am not 100% sure what you mean. When I paste the text from the top of that thread into the scratchpad, e.g: The B-52's - The B-52's Robert Fripp - Exposure The Specials - The Specials Nick Lowe - Labour of Lust Wire - 154 Talking Heads - Fear of Music Michael Jackson - Off The Wall Magazine - Secondhand Daylight Gang of Four - Entertainment! The Police - Reggatta de Blanc The Jam - Setting Sons Joy Division - Unknown Pleasures Van Halen - Van Halen II Elvis Costello & The Attractions - Armed Forces Tom Petty & the Heartbreakers - Damn the Torpedoes Frank Zappa - Joe's Garage, Acts I, II & III Joe Jackson x 2 - I'm The Man & Look Sharp! Cheap Trick - Dream Police Tubeway Army - Replicas The Cure - Three Imaginary Boys Pink Floyd - The Wall Neil Young and Crazy Horse - Rust Never Sleeps The Knack - Get The Knack Donna Summer - Bad Girls Stiff Little Fingers - Inflammable Material Roxy Music - Manifesto Pat Benatar - In the Heat of the Night Devo - Duty Now For The Future AC/DC - Highway to Hell Fleetwood Mac - Tusk Pere Ubu - New Picnic Time Public Image Ltd. - Metal Box Supertramp - Breakfast in America The Fall - Live at the Witch Trials David Bowie - Lodger Buzzcocks - A Different Kind of Tension The Damned - Machine Gun Etiquette Motörhead x 2 - Overkill & Bomber Rickie Lee Jones - Rickie Lee Jones Gary Numan - The Pleasure Principle ZZ Top - Degüello XTC - Drums and Wires Squeeze - Cool For Cats The Undertones - The Undertones The Clash - London Calling Thin Lizzy - Black Rose: A Rock Legend The Cars - Candy-O Led Zeppelin - In Through the Out Door into Playlisty’s scratchpad it seems to work for me. Can you be a bit more specific? +++ User: I get the singles that have track that march the album names, not the contents if the albums. Ugh— Tracks that match the album names. +++ Support: Got it! It’s a good idea - we should add that option. In the mean time, if you save the list as a file (see attached) and include .albums. in the file name, you can do what you want from the files tab. You can also indicate a file contains albums from the long-tap (right-click) menu. Not as easy as it should be but better than typing it all in manually. +++ User: I would suggest that in non-album mode, if a track search result isn’t ‘green’, to search for an album by the same name and suggest that as a ‘weak’ match, or even a new ‘chartreuse’ or ‘salmon’ colored icon of ‘album match’. If I might also suggest a feature that will scan an entire reddit thread and pick up all the tracks/albums, eg: https://www.reddit.com/r/Music/comments/1ers4j9/what_lyrics_in_a_song_speak_to_you/ . I realize this might be complicated. +++ Support: Thanks for the suggestion. Unfortunately I think mixing both tracks and albums in the same playlist would be quite a big change. Probably too big. We might have a look at allowing reddit threads though - it will depend on the page structure as to whether it’s possible. Also people will need to adhere to a reasonably standard format. +++ User: I was suggesting that if there’s an album match, that the app would explode and insert the tracks from that album, not to keep the album itself. +1 on reddit! +++ User: any thoughts on when we might see these enhancements? +++ Support: Adding a switch to Scratchpad to trigger “album mode” instead of the default “single mode” is firmly on our to-do list, as is looking at reddit threads to see if that’s feasible. We have a few quite chunky items on the roadmap ahead of them though, so I can’t be too specific about when except that it’s likely this year. Your suggestion of dynamically switching to look for an album if we can’t find a single isn’t going to fly I’m afraid - too complex. +++ User: One of our bigger tasks got delayed so we brought one of your requests forward: our latest build of Playlisty allows you to switch between Tracks & Albums in Scratchpad. It will probably be released in the next week or so but let me know if you’d like to try it out before then and I’ll add you to our beta test group (it’s very easy you’d need to install an Apple app called TestFlight - you’ll get full instructions if you decide to join). Reddit is still on the to-do list. +++ User: i would sure like to try it out! already have testflight, so just send an invite +++ User: We just pushed-out a build that supports Reddit posts too. Forgot to say: when you use the TestFlight version you will need to go through the purchase process to get the TestFlight version of Playlisty Pro. Please go ahead and do this purchase - you will NOT actually be charged. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 14/08/2024 Source: App User: moujibadam Text: +++ User: I DONT WHY MY ACCOUT DONST WANT TO OPENE ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 [66369] +++ Support: Try: - Signing-in to Spotify in your browser (NOT the Spotify app) before installing Playlisty. - The first time you try to connect your account in Playlisty, don’t bother entering your details just close the pop-up login window - Select “Go back” from the error message and try connecting again The second time you try to log in Playlisty will use your pre-existing sign-in details (from the first step). This usually works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/08/2024 Source: App User: James Beveridge Text: +++ User: Downloaded the Pro version and linked my Spotify account but when I go into Spotify library on playlisty it has none of my Spotify playlists. It can’t seem to ‘see’ them at all. What am I doing wrong? +++ Support: Can I just check that you can see the ‘Liked Albums’ and ‘Liked Songs’ playlists in your Spotify library? I’ll assume you can (they aren’t ‘real’ playlists and should always be visible) but let me know if you can’t. Assuming you can, this does happen quite often when people initially connect to Spotify from Playlisty but most of the time (so far!) it’s because they’ve accidentally signed-in to the wrong Spotify account when setting up Playlisty. It’s easily done. I’d suggest signing in to Spotify using the Spotify app or a browser, away from Playlisty, to check you’ve got the right details. Then go to the Playlisty “Settings” tab and sign-out/sign-in again using the details that worked. Please let me know how you get on! +++ User: You know your stuff! You’re spot on, that’s exactly what the problem was - I was signed in to the wrong Spotify account. I must have an old one I used a long time ago, I don’t even remember setting it up. I thought I only had one. But I did as you suggest and once I was logged back in on the latest account, everything was present & correct. I copied over my playlists with no problem at all. Thanks for your prompt and very useful advice, much appreciated! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/08/2024 Source: App User: cdmeek (Chance) Text: +++ User: Hi, I am trying to setup a Shortcut to sync this playlist from Spotify. https://open.spotify.com/playlist/6hXUCMpKLLqIebxNnaxymJ?si=cd8fc4957b0f4556&nd=1&dlsi=93d2f2c6e9074e83 The shortcut issues the error that “Your Shortcut ran for too long” even with the Repeat loop added. I’ve made it repeat as many as 2000 times but I still get the error. Do you have any suggestions? Is it better to do Replace or Add for a playlist this large? +++ Support: To answer your question, Replace Mode is more efficient than Add Mode so I’d stick to Replace mode if you can. Do you get this error every time? And do you have a feel for how long after starting the shortcut you see the message? Fyi...I just tried importing your playlist 3-4 times in a shortcut, using replace mode, and it seemed to work Ok for me each time. That’s on an old iPhone 11, with a 50x repeat loop. You definitely shouldn’t need to go anywhere near 2,000x repeats - it works out to about 5s per repeat so 50 repeats is > 4 minutes, which ought to be more than enough for that playlist. In fact 30x should be plenty. +++ User: I deleted the Apple Music playlist and redid the import from Playlisty and saved it as a new shortcut. I added the Repeat x50 and everything seems to work. Not sure what the issue was, but I may have switched between Add and Replace mode a couple times. Thanks for the help. +++ Support: That’s good to hear - thanks for letting me know! +++ User: I am running into this issue again. Can you take a look at the shortcut? https://www.icloud.com/shortcuts/8bba0740bfa54d5bbd4d1a90df90771c +++ Support: I’m seeing “Show when run” enabled on the Playlisty step of that shortcut. That was stopping it running cleanly for me. I turned it off and it ran smoothly. That setting should always be off. +++ User: Yes, that helps. Thanks so much. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 13/08/2024 Source: App User: Mark Cassano Text: +++ User: Installed and there were errors. Don’t have the patience to try to figure it out. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.5.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Thanks for the report. Playlisty will have recommended some steps to help you to fix your Apple Music installation (which is currently broken). They usually work, should you ever feel so inclined. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/08/2024 Source: App User: kerry wong Text: +++ User: I accidentally reset purchase and now I have to pay again. Is there a way to fix it? Thank you +++ Support: f you tap the restore purchase button in Settings it should fix it automatically. Try that a few times if it doesn’t work the first time. As far as I know the same Apple Id can’t be charged twice for the same purchase. So even if you go down the purchase route again, you won’t actually be charged if you are using the same Id. +++ User: I tried and it said no purchase history and wanted me to pay, but it says I’ve already paid on my App Store. +++ Support: I suspect you may need to sign-out of the App Store on your iPhone and then sign-in again. Playlisty doesn’t really have any logic of its own here - it relies 100% on what the App Store is telling it. Clearly the App Store is not quite right on your device at the moment - signing out/in usually fixes most App Store issues like this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 12/08/2024 Source: App User: Angello Rista (Enkli) Text: +++ User: I keep getting this error quite often on some of these links just as an FYI Save Summary There was 1 error. No playlists were successfully saved I'm on M1 Pro mac +++ Support: Many thanks for the bug report. That error message doesn’t tell us much unfortunately - I think we’ll need to get a new build out to give us more information when the error happens. Look out for a new build in the next couple of days... +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 11/08/2024 Source: App User: Carlos Thomas Text: +++ User: How can I see my spotify play list that I have on other devices on my Mac ? +++ Support: Sorry am not quite following - do you mean you want to see a specific Spotify playlist within Playlisty, but on the Mac you can’t see it? If you've installed Playlisty on your Mac and signed-in to the correct Spotify account you’ll see all the same playlists that you would on any other device. Ot maybe I’m not understanding your question correctly. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 09/08/2024 Source: App User: b.p. Text: +++ User: (Screenshot 2024-08-09 at 12.41.21.png) Playlisty can't find a valid Apple Music account. To fix, try the following: ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.6) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Family, Individual or Student? (https://music.apple.com/) Your Mac is telling Playlisty that you don’t have one - you may need to sign-out of Apple Music and sign back in again for your Mac to get it recognised. +++ User: i do have an individual one. and was signed in. +++ Support: Right but your Mac is telling Playlisty that you don’t. “MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false)” comes straight from your Mac, and we need to fix that. It’s a bug in macOS that we see all the time. The sign-out and sign-in again trick usually fixes this. I’d actually recommend a reboot in-between signing out & in but some people report success without that step. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 08/08/2024 Source: App User: Gavin Day Text: +++ User: Error 33016 cloudNoAdd Just downloaded your app today after resubscribing to Apple Music. I have sync library enabled. Add Playlist Songs is disabled. I tried enabling add playlist songs but it made no difference. iPhone SE 2020 iOS version 16.5.1 (20F75) +++ Support: We see this problem a lot - for some reason enabling Sync Library doesn’t seem to “take” on some devices. Playlisty usually comes back with a scrollable list of steps you can take to fix the issue but it’s often really hard to see that the list is scrollable on an iPhone SE - bad design on our part! Here are the steps that Playlisty ought to be showing you: 1. "Check that +++ User: Thanks Andy, option 3 was the one I didn't see and it worked! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 08/08/2024 Source: App User: quinn.shewbridge Text: +++ User: I wish to delete my Playlisty account along with all associated data. Thank you, +++ Support: Please see our privacy policy: https://www.obdura.com/playlisty/privacy/ We don’t have accounts or store any data. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 08/08/2024 Source: App User: Alison Pavic Text: +++ User: We have recently download and purchased a single subscription to ‘Pro for Apple Music’ (user [roryjameswalsh@gmail.com]. Can you please confirm if this should also work for any users in their Apple subscription family, or if we each need to purchase and pay for individual subscriptions? Currently the family extension does not work. I am the Spotify subscription holder and need to convert my library, so we didn’t realise I should have made the purchase when we were testing if your app works. Which we are super pleased it does! If you wouldn’t mind confirming if we should both be able to access the Pro for Apple Music subscription or not, that would be great! +++ Support: Yes. As long as [roryjameswalsh@gmail.com] is part of your defined “family sharing” group and is sharing purchases (this bit is important), you should be able to tap “restore purchase” in the app to get Playlisty Pro, without repurchasing. This does seem to be a little flaky on Apple’s side and occasionally we’ve heard that people had to log out/log in to the App Store before things worked. But it ought to work! +++ User: Thanks for such swift response. Really appreciate the customer service to confirm the expected behaviour here. Will see how I get on as those first couple attempts have not yet worked, but will continue to persist. +++ Support: If the “Restore” doesn’t work, Playlisty should come up with a button to press which will take you to more detailed advice on what to try next. If nothing works please come back to me. +++ User: I managed to follow the guidance on the page and seems to have worked with a repurchase which deferred to Rory’s card for payment which should not charge him again. Thanks again for such swift response. You’ve helped me make great progress and start syncing my playlists. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify with error Date: 07/08/2024 Source: Website User: David Text: +++ User: I can’t connect my Spotify account at the initial setup. It throws me an error. Upstream connect error or disconnect/reset before headers. Reset reason: overflow. I re-ran the initial setup, but it keeps crashing. Could you help me? I’ve already paid for the app. +++ Support: Are you able to send us a screenshot of the error? It would help us to diagnose the issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Android or pc Date: 06/08/2024 Source: Website User: Terrell Bouie Text: +++ User: How do I log in on my ultra 24 and my Mac? +++ Support: Playlisty is iOS & macOS only. So it’ll run on your Mac (just download from the App Store) but I’m afraid it won’t run on your Ultra. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - macOS Date: 03/08/2024 Source: App User: Wayne O Text: +++ User: I am having a problem getting Apple Music APP to join with playlisty. When I open Apple Music I can Hear music from my processor. Is there a way I cn get the music to play on my Sonos system? +++ Support: Apple Music is a subscription streaming service provided by Apple, similar to Spotify. If you don’t have a paid or trial Apple Music subscription then I’m afraid you don’t have “Apple Music”. See here for more details: http://music.apple.com/ Unfortunately the Music app - which I think is what you are referring to? - is not the same thing as “Apple Music” (although it’s capable of streaming Apple Music tracks, if you subscribe). As per our App Store description I’m afraid Playlisty requires Apple Music to work so it’s not going to do what you want. +++ User: I do have a subscription for the Apple Music. +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family, Student or Individual subscription. Unfortunately this line from the bottom of your mail: > MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) comes straight from your Mac and it’s basically saying that it isn't logged-in to Apple Music. It’s actually quite common for this message to be wrong but until this is corrected Playlisty won’t work. Playlisty should have given you a list of steps to take to fix this issue - what happened when you tried these? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Add Mode? Date: 01/08/2024 Source: Website User: Emily Maeker Text: +++ User: I am really enjoying Playlisty so far, but I just had a quick question. If I add songs to a playlist on Apple Music that I have previously transferred to Spotify, will those songs also automatically transfer over to Spotify? Is this ‘add mode’? If so, how do I turn on ‘add mode’? Any help would be greatly appreciated! Thank you! :) +++ Support: No it won’t happen automatically - you always need to re-save the playlist after updating it. But if you use “add mode” when re-saving then Playlisty will add any new tracks to your existing playlist, rather than creating a completely new playlist. Hope that makes sense! If you want to update your playlist “automatically” the closest you can get is by using Playlisty’s Siri Shortcut / Automation feature, which would allow you to schedule the above on a regular basis e.g. once a week. More details [here](https://www.obdura.com/faq/siri-shortcuts/). Hope that helps. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: not finding my Spotify playlists Date: 01/08/2024 Source: Website User: Randy Text: +++ User: i installed Playlisty of Apple Music in order to import playlists from Spotify. Weirdest thing is happening. I logged into my Spotify account from within Playlisty, and within my "Spotify Library" in the Playlisty app, I can't see any of my Spotify playlists. I only see old, previously deleted playlists from my Apple Music account... dating back to playlists I've deleted years and years ago. I don't want to import old, deleted playlists from Apple Music, I want to import songs from my Spotify Playlists. Please help, so I am motivated to complete the in app purchase. +++ Support: We get quite a few people who see unexpected contents when they log in to Spotify from Playlisty but 100% of the time (so far!) it’s because they’ve accidentally signed-in to the wrong Spotify account when setting up Playlisty. It’s easily done! I’d suggest signing in to Spotify using the Spotify app or a browser, away from Playlisty, to check you’ve got the right details. Then go to the Playlisty “Settings” tab and sign-out/sign-in again using the details that worked. Please let me know how you get on! +++ User: I had already tried what you suggested, so I can confirm I linked Playlisty to the correct Spotify account with the correct login details. I can’t explain where Playlisty is getting its data, but it’s finding old Spotify playlists that were deleted years ago, and It’s not seeing most of my current Spotify playlists. What is the next troubleshooting tip you can advise? +++ Support: Really sorry to hear that. Playlisty is an “approved" Spotify app and uses Spotify’s standard [Get Current User’s Playlists](https://developer.spotify.com/documentation/web-api/reference/get-a-list-of-current-users-playlists) API call - there’s no magic, no parameters we can set and no manipulation of the results that Spotify give us back. What Playlisty shows you is exactly what Spotify says are your playlists, with the exception of the Liked Songs/Albums playlists (which are “synthetic” playlists added by Playlisty). Also bear in mind that sort orders can be different and if you have any playlist folders they will be “flattened out” which can be confusing (Spotify don’t give us access to folder structures). So if you are logging in to http://open.spotify.com/ in a browser and seeing a different set of results using the same credentials then there’s no debugging to be done on the Playlisty side I’m afraid - I think you’ll need to escalate this to Spotify. It’s not an issue we can reproduce or have ever seen before so it’s something they are going to need to explain. The only thing I can think of is that maybe they are doing A/B testing of software at their end and have included you (unknowingly) in a beta software trial of some kind? Anyway we’re happy to provide them with any additional details they need although the link to the API page above should be enough. As a matter of interest, have you tried any other non-Spotify apps which display your Spotify playlists? There’s one called SongShift on the App Store which I’m sure will be making the same call so it might be worth checking to see if it’s getting the same incorrect list back from Spotify. Sorry I can’t be more help! All the best and please let me know if you make any progress... +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 01/08/2024 Source: App User: Daniel Dunker Text: +++ User: How do I place a playlist from spotify onto MP3 on mojawa headphones?? ___________________________ Diagnostics: Spotify state: [31siey2bnwixsomub24rrdr44z4e] paid Product: Playlisty for Spotify Version: -- 1.9(99) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: unknown +++ Support: I’m afraid Playlisty doesn’t create mp3s and it doesn’t allow you to export anything from Spotify. It’s for importing playlists from other sources into Spotify. Apologies if we’ve given the wrong impression - was there anything about our app description which you found misleading? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 31/07/2024 Source: App User: Azharul (A I) Text: +++ User: I wanted to ask a quick question. I really enjoyed using the app to transfer my Spotify playlists to Apple Music and I purchase the pro version for the quicker process. I wanted to ask if it’s possible to share the pro version with my family member who is in my ‘family’ on iCloud. I have purchase sharing enabled but doesn’t seem to work. Just wondering if it’s even possible? +++ Support: Yes! We enable family sharing so it ought to work fine for all family members. If they tap the button to restore the purchase they should get the Pro version too. We do find this a bit buggy on Apple’s side though, so if you have any problems please take a look at this web page: https://www.obdura.com/faq/restore-purchase/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Importing files MP3 to playlist Date: 31/07/2024 Source: Website User: Miles Pearson Text: +++ User: I'm having difficulty importing a file folder into the app and/or apple music. Can't locate the "how" in the help docks. Tried importing directly in apple music but that doesn't seem to work either. What are the steps I need to follow? +++ Support: Can I just check what kind of Apple Music subscription you have(individual/family/student)? And are you on a Mac or iPhone? +++ User: I have the family subscription. I’m on my MacBook Pro +++ Support: Your Apple Music subscription includes a subscription to "iTunes Match" (more details here: https://support.apple.com/en-gb/108935). It’s this feature you need to use to upload your own tracks to Apple Music and it's something that can only be done from your Music app (Playlisty doesn’t have a role to play here - Apple don’t make this feature available to 3rd party developers). The link above should give you the information you need but in essence: - make sure you’ve got Apple Music fully working in the Music app and can stream tracks Ok - make sure you’ve got “Sync Library” enabled in the Music App (Settings -> General) Then selecting File -> Add to library… and selecting your folder of mp3s should be all that’s required to get things going. Bear in mind the upload can take many hours to complete. If that’s not working then you need to escalate to Apple I’m afraid. +++ User: Thanks Andy That’s very helpful. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Date Added filter Date: 31/07/2024 Source: Website User: Mathieu Text: +++ User: I have purchased your app to transfer all my 12 000+ songs from Spotify to Apple Music and loved it! I just wanted to suggest adding a feature to keep the "Date added" meta data of songs when migrating to Apple Music! :-) +++ Support: We’d love to do that but unfortunately it’s not technically possible - Apple don’t allow us to set that field when adding tracks. Sorry! +++ User: Thank you for your quick response. I understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlist transfer from another account Date: 29/07/2024 Source: Website User: Paartha Text: +++ User: i want to transfer playlist from spotify to my other apple phone. how do i link my other phone apple music to my current playlisty app. i have purchased the premium version, i dont want to purchase again just to transfer my playlist to another iphone or apple music account +++ Support: There’s no need to purchase Playlisty again. As long as your other iPhone is signed-in to the same Apple ID all you need to do is download & install Playlisty and then go to Settings and tap the “Tap to restore previous purchase” button (it’s just under the Playlisty Pro purchase button). That should install Playlisty Pro on your other phone. +++ User: if there is a different apple id, but i still dont want to purchase again for a simple playlist transfer. It is not feasible for me to switch my apple id just for a playlist transfer, there must be a way. i just want to link another apple music account +++ Support: Your Playlisty Pro purchase is linked to the Apple ID you used to purchase it. If you want to make some playlists available to an Apple Music account which is tied to a different Id you have 2 options: 1. Import the playlists to your original Apple Music account using Playlisty and then “share” them with the second Apple Music account by sharing links from within the Apple Music app. 2. Playlisty supports family sharing so if you create a “family” and ensure both Apple Id’s are part of the family the second account will have access to Playlisty Pro too, providing you enable purchase sharing. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify linking problem Date: 25/07/2024 Source: Website User: Mark Greene Text: +++ User: I'm having an issue using your app. I want to move to apple music from Spotify but everytime I try to link it's stuck on the below screen. I paid the 2.99 also. Can you help? +++ Support: That’s odd - have never seen that before! When you link to Spotify, Playlisty has to hand over control to a special feature in iOS which uses Safari. Playlisty is not in control at this point which is a security feature - it means Playlisty never gets to see your username/password. So the first thing to do is to close Playlisty, head over to Safari on your iPhone and log in to https://open.spotify.com/ using your Spotify details. Check you can see your account by logging-in that way (if you have problems with that you’ll need to take them up with Spotify). Once that’s working Ok restart Playlisty and try to link again. If it doesn’t work, hit cancel on that screen below, select "go back", and try a second time. The second time it uses some slightly different flags on your Safari session which might work better. Please let me know how you get on. +++ User: Thanks for getting back to me so quickly. I figured it out. I had linked Playlisty a few years ago so I needed to go into spotify on the web and take it off as a service. That fixed it. Thanks for your help all the same and love the service ! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Pro for family sharing Date: 21/07/2024 Source: Website User: Noah Weisberg Text: +++ User: I purchased the pro version through the Apple App Store. Can I share this with family members so they can also transfer their playlists over? If so, how do I do that? +++ Support: Yes. As long as your family are part of your defined “family sharing” group and you are sharing purchases they should be able to tap “restore purchase” in the app to get your Playlisty Pro. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 21/07/2024 Source: App User: Barnet Malin Text: +++ User: I enabled Sync Library in settings on my iPhone 12 mini iOS 17.5.1. Apple Music is open. I am receiving the error message when trying to link Playlisty with Apple music; Try Again doesn’t do anything I don’t know what to do next. +++ Support: When you try to install Playlisty it ought to give you a list of things to try in order to fix that issue (which we see quite often!). One thing though: on smaller screens such as yours it’s not always obvious that the list is scrollable and often the last step to try is hidden off the bottom. Could that have happened with you? Definitely make sure you’ve tried that last step as it usually works. If you’ve definitely tried all those steps (or you can’t see the screen I’m talking about) can you send me a screenshot of the error you’re getting? +++ User: Thank you Andrew for your help The screen doesn’t scroll; here’s a screenshot +++ User: I now see it says ‘Music in the cloud is not enabled’. I’ll try to find that, I haven’t heard of it. +++ Support: Here’s the full list of things to try - I think your screen is probably too small to show them: 1. Check that Sync Library is enabled under Settings → Music 2. Open the Music app & check that you can manually create & play a playlist which contains some Apple Music tracks 3. Disable Sync Library in Settings → Music & log out of your Apple Music account in Settings → [Your Name] → Media & Purchases. Restart your Device & log back in again. Re-enable Sync Library. This usually works! +++ User: I’m sorry, I’ve searched on the phone and online and don’t see that specific phrase. It seems to be the same thing as enabling Sync in Settings ➔ Music, which I have done. +++ Support: I think our mails crossed but yes, that’s correct, it sounds like you’ve done step 1. Usually it’s step 3 from my last mail which fixes the problem. +++ User: yep, that did it, thnx again +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlist Not Saving Songs Properly Date: 21/07/2024 Source: Website User: Vanessa Wulfe Text: +++ User: I just noticed that at least one of my playlists has not saved properly to Apple Music from Spotify. The number of songs in the playlist should be over 200, but only 13 are saved in Apple Music. I tested this and it turned out the same way twice. +++ Support: Just to clarify: you’ve been through the process of matching & then saving your playlist, Playlisty said it had saved them Ok, but only 13 tracks showed-up in your Music app? Or was there some kind of error message? (Please send a screen shot if so) If the former, the usual (and quite common) reason for this is that Apple Music isn’t properly syncing to your device. When Playlisty creates your playlists it creates them in the “cloud” and then relies on Apple Music to sync them back to all the devices logged-in to your Apple Music account. If you have access to a desktop machine (Windows or Mac) you can check this by taking a look at https://music.apple.com/, which is the cloud version of your account. Assuming Playlisty didn’t give you an error, you’ll see your playlist there with all 200+ tracks. If that’s the issue it’s an easy fix: turn off "Sync Library” (“Settings” -> “Music” on an iPhone or “Music” -> “Settings” -> “General” on a Mac) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the ones Playlisty created. Shout if you have any problems. And if that doesn’t fix the problem could you send me a link to the Spotify playlist in question? +++ User: You are correct, I realized after I sent you guys a message that my other playlists had the same issue and it was an Apple Music syncing issue. I’m not sure what happened. I was without service a lot of the day and not sure if that was it or something else causing syncing issues. +++ Support: Thanks for letting me know! We see a lot of this unfortunately - Apple Music syncing is a bit flakey. +++ User: Yeah, I just switched from Spotify to Apple Music recently and was freaking out just a bit earlier. I will need a way to back up. +++ Support: If you head over to the “Files” section of Playlisty there’s a tab from which you can back up your playlists to a file, in bulk. I’d definitely recommend using this once in a while. +++ User: Ooh thank you so much! I’ll definitely do that. I guess I didn’t read about that feature. Yay. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 20/07/2024 Source: App User: Mariama a Susso Text: +++ User: Am not able to acesss the Apple Music app . ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: Code: cloudNoPlayback +++ Support: Playlisty needs a subscription to the "Apple Music” streaming service, which you can subscribe to here: https://music.apple.com/ From the error message below it doesn’t look like you have this. I’m afraid that's not the same thing as the Music app that comes with an iPhone. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/07/2024 Source: App User: Elise Moulton Text: +++ User: I’ve just recently gotten Playlisty for Spotify on iOS 17, but URLs from public AM playlists come up with “missing URL” every time I try. I’ve tested it with a few different AM playlists to no avail. No problems Spotify and URLs, just AM. Any help would be appreciated! +++ Support: Could you share one of your playlist URLs with me? We’ll take a look. +++ User: https://music.apple.com/us/playlist/renaissance-playlist/pl.u-yZyVVx1tqgxRKG +++ Support: Weird - I’m able to read to read that fine. If I paste that URL into the Scratchpad it gives me a playlist with 68 tracks. Is that what you’re trying? Are you able to send me a screenshot of the error you’ve been getting? +++ User: Thanks for those. You have us a bit stumped: we haven’t been able to reproduce your error at all. In fact your URL is working every time for us! If you paste that URL into Safari on your iPhone, what happens? Also I’m wondering if there’s something not working right on your Apple Music connection. Could you try going in to Settings and then doing a sign-out / sign-in in the Apple Music section? That should reset a few things. +++ User: It’s my friends Apple Music link, so maybe I’m just fully misunderstanding the app lol. Could be the case. I have playlisty for spotify, she sends me the public URL which opens fine in Safari, and then that’s the input. Feel free to tell me now if I am just a dummy :) +++ Support: No - not a dummy - this is definitely a bug: how you want it to work is exactly how it should work. And the good news is I’ve managed to recreate the issue based on your description. Now we just need to work out how to fix it. We’ll be in touch! Many thanks for flagging this with us. +++ User: Thank you so much! +++ User: I think we found the bug and fixed it. We just pushed-out a new version of Playlisty for Spotify which I hope (fingers crossed) will get this working for you. If you get a second would you mind updating your Playlisty to the latest version (version 1.9 - it may take an hour or two to get out there) and giving it another try? Please let me know how it goes! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Problem Date: 17/07/2024 Source: Website User: jack.murray Text: +++ User: Is it not possible to go from apple music to spotify using the app? I have paid for the app but it wont let me. is there a way or can i get my money back, i havnt used it otherwsie +++ Support: Sounds like you downloaded our “Playlisty for Apple Music” app, which lets you transfer playlists to Apple Music. To transfer playlists to Spotify you need our “Playlisty for Spotify” app, which you can download here: https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775 Only Apple can issue refunds - I’m afraid you'll need to talk to them to get your money back. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 17/07/2024 Source: App User: Vladimir Milovanovic Text: +++ User: Tried all suggested fixes and still getting below error image0.png ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.16(659) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: Code: cloudNoAdd +++ Support: We do see this occasionally - it’s an issue with Apple Music and not something we can fix on our side I'm afraid. The only thing I can suggest is a full log-out from Apple Music and the App Store, a reboot and then a full re-sign-in and re-enable of sync library. No guarantees, but that usually fixes it in the cases we’ve seen. Sorry I can’t be more help! +++ User: Thanks for getting back to me. I did that previously before contacting you, and didn’t help. However it started working yesterday without any further intervention. It’s a good app, and I bought the Pro version. Well done on keeping it once off fee and not falling prey to the subscription fad. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS / Spotify Playlists Don't Display Date: 17/07/2024 Source: App / Website User: Lizette Ortiz Cire Taal Çağan Kalkan Dee A Dillon Kara Hayes Text: +++ User: i paid for premium specifically so i wouldnt have issues but i am. my Spotify playlist arent loading in where they are so i cant convert them. can i get help. I downloaded the app a few hours ago and payed for a premium subscription to transfer my Spotify library to Apple Music. Both accounts are linked, but none of my Spotify library or public playlists will show up on the app (mobile and desktop). I also tried importing songs through the URLs of the public playlists, but I keep getting an error message: "Unrecognized response 400 from Spotify service". Any pointers on how to fix this? I can’t import playlists from spotify. I downloaded the app a few hours ago and payed for a premium subscription to transfer my Spotify library to Apple Music. Both accounts are linked, but none of my Spotify library or public playlists will show up on the app (mobile and desktop). I also tried importing songs through the URLs of the public playlists, but I keep getting an error message: "Unrecognized response 400 from Spotify service". Any pointers on how to fix this? Playlisty Pro has been working great so far. I’ve transferred dozens of playlists over to Apple Music from Spotify. Today though it looks like it’s not able to fetch any of my Spotify playlists. I have singed out of Spotify and signed back in. I’ll try uninstalling playlisty and reinstalling it but do you have any other suggestions? My account can no longer find any of my Spotify playlists. I have been a Pro subscriber for months and have been using it without any issues. For about a week or so, I’ve been getting errors when trying to sync my playlists from Spotify to Apple Music (I have a Siri shortcut set up for this) and now when I go into the app, it says it cannot find any playlists in Spotify. Nothing has changed within my Spotify; all my playlists are still there. I have tried unlinking and re-linking my accounts and also deleting and redownloading the app. I’m not sure what could have changed to cause this issue. +++ Support: Spotify appear to have an ongoing outage at the moment. I’d try again in an hour or two, and perhaps sign-out/sign-in to Spotify from the Settings tab if things still aren’t working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: URGENT! Playlisty Support Query - iOS Date: 17/07/2024 Source: App User: Nick Christopher Savelos Text: +++ User: I just downloaded and bought your app. I’m absolutely frustrated, because it’s not working! I thought I was paying for this app to EASILY transfer my Spotify playlists to Apple Music. You made it look simple, but it’s been anything but simple. I have premium subscriptions of both Spotify & Apple Music. I’ve downloaded Playlisty on both my iPhone 14 and Macbook. I’ve linked and re-linked my accounts several times. But I KEEP getting the same problem. When I click on “Spotify Library”, NOTHING SHOWS UP. It says “No playlists found”…… BRO! I have 30+ playlists on Spotify…. I even made a new test one to see if it showed up. NOPE! Why is it this stressful? My playlists should be there!!!! I feel absolutely ripped off and robbed. Please help me fix this issue ASAP otherwise you’re getting a bad review and I’m going to a better company. +++ Support: Spotify seem to be having issues at their end at the moment - we’re seeing quite a few reports of the same problem. My advice would be to give it an hour or two and try again. +++ User: Can I confirm everything is up and running now? Spotify resolved the outage a couple of hours ago so all should be Ok with Playlisty now. Shout if you’re still having problems. +++ User: Thanks for reaching out. I can confirm that everything is working the way it should be. I apologise for my anger – I’ve tried heaps of music transfer services in the past and they’re all trash, so I was expecting the same from Playlisty. Thankfully, it’s actually an incredible app. In my main playlist, I have 7200+ songs. I’m so happy to say that Playlisty found a 98% match and sent it over to Apple Music. Wow…. Incredible accurary. Thanks once again! I’ll recommend Playlisty to everyone I know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/07/2024 Source: App User: maya boyle Text: +++ User: I have playlisty pro. My spotify playlist source says there are “no playlists”, which is definitely not the case. It used to work fine when moving my playlists over to apple mysic from Spotify until now. +++ Support: Try heading over to the Playlisty Settings page and select “Sign-out” under the “Spotify” section. Then sign-in again. I suspect there may have just been some kind of glitch at Spotify as I saw a similar issue but signing-out/in again seems to have fixed it for me. If that doesn’t work let me know! +++ User: Just tried signing out and in but it still doesn’t work. +++ Support: Yes, Spotify appear to have an ongoing outage at the moment. I’d try again in an hour or two, and perhaps sign-out/sign-in to Spotify from the Settings tab again if things still aren’t working then. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty - Date Added issues Date: 17/07/2024 Source: Website User: Thomas Cliffe Text: +++ User: Sorry if this is mentioned somewhere (especially sorry if it is stated explicitly and I missed it or forgot!). But I'm having issues with the date added attribute in Apple Music (I did a transfer of playlists from Spotify to AM). Most of my tracks do not have 'date added’ attributes (this is simply blank). If I add fresh songs (not already anywhere in my library) to a playlist it adds the correct date attribute. If I add a song transferred over elsewhere in my library to another playlist: Added on MacOS the ‘date added’ attribute appears as seemingly the 'date modified’ attribute. Added on iOS the ‘date added’ attribute remains empty. I wondered if you might be able to shed any light on this? I’m guessing the 'date added’ in Spotify wouldn’t carry across, but I would expect a new ‘date added’ once imported into AM at least? +++ Support: Unfortunately “Date Added” isn’t a field we’re able to set via Apple’s APIs. We’d love to give people option of carrying it over from Spotify if it were, but it actually gets set deep within Apple Music itself. As you’ve discovered it’s pretty random whether it gets set or not. I’ll add one thing though: often people migrating from Spotify ask for this feature because they want to retain the order of their Spotify “songs” list. We strongly advise against trying to go down that route as it’s based on a misunderstanding of what the Apple Music songs list is. You can read more about why here: https://www.obdura.com/faq/songs-order/ Apologies if that’s not why you’re asking but it may save you a few days wasted effort so I’ll include it anyway. +++ User: Thanks for the fast response, much appreciated! What a bizarre limitation by Apple. Various layers of apple support don’t know this info (or anything much about the API which is fairly understandable). Up to Senior support at the moment but they’re escalating it to specialist engineers. Just want to see what Apple have to say about it as it seems a bit daft not to at least set it to date the song is added to the AM library. And you can’t even manually change it as far as I can tell, although that really would be laborious... +++ Support: If you do hear anything back from Apple’s engineers I’d love to hear what they have to say! +++ User: The response that was fed back from the engineers via customer support was pretty straightforward but typically lacking in detail. They say they don’t officially support any third party usage in this way (which I assume to mean a service-to-service playlist transfer). Not that they presumably mind but just as an explanation to the date issues. Not very helpful but it is what it is. You’d imagine they’d want to support any service encouraging users to transfer to their paid service from a competitor. Although I suppose it works both ways. +++ Support: Thanks for letting me know. In case you are interested, this is basically all they give us in terms of adding tracks to playlists: https://developer.apple.com/documentation/applemusicapi/add_tracks_to_a_library_playlist As you can see there’s only one attribute we can set, which is the list of Ids of the tracks we want to add. It’s incredibly basic and has barely changed in years. I think one reason for their reluctance to give 3rd party apps greater access is that the permissions model for Apple Music is incredibly basic, essentially “all” or nothing, so they restrict “all” as much as possible to ensure that 3rd party apps can’t do bad things. Having said that Spotify have a much more sophisticated permissioning model and they won’t allow us to set dates either. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/07/2024 Source: App User: Pedro Zarate Text: +++ User: Does it tell you if there is duplicate song? +++ Support: No but if you save a playlist using “Add to existing playlist” mode it will remove duplicates. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 15/07/2024 Source: App User: Isaías Orozco Toledo Text: +++ User: Hola, me encantó su aplicación. Uso [Last.fm](http://last.fm/) y me gustaría poder ver las playlist qué he creado ahí para importarlas a Apple Music. Solo como duda, ¿se pueden ver mis playlist creadas también así como actualmente aparecen mis Top Tracks? Saludos y sigan así de bien. 👌 +++ Support: Hola. ¡Gracias por contactarnos! Lo siento pero no hablo español (hablo inglés) así que debo depender del Google Translate para mi respuesta. Si entiendo correctamente, le gustaría utilizar Playlisty para importar una lista de reproducción de [last.fm](http://last.fm/) que haya creado. ¿Podrías enviarme un enlace a tu lista de reproducción para que pueda investigar? +++ User: Ok, my English is not very good, I will depend on Translate. Look, I have these 2 playlists on my profile and they are public as far as I understand. The playlist called "Mis siguientes canciones" is one created from [Last.fm]'s recommendations and is the one I'd like to import. https://www.last.fm/user/ira5744/playlists/13012157 That's the link. +++ Support: ¡Entiendo, gracias! Desafortunadamente, [last.fm](http://last.fm/) no nos permite ver listas de reproducción en tu perfil. Sin embargo, es fácil importarlos. Tu también puedes: 1. Pega el enlace que me diste en Playlisty Scratchpad. 2. Utilice el botón Compartir en su navegador y envíelo directamente a Playlisty. Ambas opciones deberían permitirle importar la lista de reproducción. ¿Tiene sentido? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/07/2024 Source: App User: kposw / Kacper Poświatowski Text: +++ User: I have a question about a bug I am encountering. I use your app via siri shortcut to sync with Spotify playlists and it works perfectly. However, I wanted to use the siri shortcut to automatically add songs from the Favorite Songs playlist on Apple Music to another playlist on Apple Music. I used the scratchpad function for this and pasted the link to the playlist on Apple Music there. And the problem is that sometimes it works and successfully adds songs to another playlist, and sometimes it returns an error like the one I'm sending in the screenshot. Is there anything I could do to eliminate this error? +++ Support: That’s an interesting one, and not a problem we’ve seen before. Can I just check whether you’re running a beta version of iOS? e.g. iOS 18 or iOS 17.6 beta? We are aware of some Shortcut issues in the latter in particular. Also can I check that you have added the Repeat loop as defined in our Siri Shortcuts help page?: https://www.obdura.com/faq/siri-shortcuts/ The “Favourites” playlist is a slightly strange playlist and doesn’t always behave like a normal playlist, but I think it still ought to work Ok with what you are trying to do. That error message is a little odd though, in that I don’t think it’s coming from Playiisty. Rather I think it’s coming from Shortcuts itself. Does it appear immediately or does it take a while before it appears? One thing to take a look at: are you using “Replace Mode”? (You can turn this on & off in the Settings “Experimental features” section). If this is on, you might want to try turning it off. And if it’s off, it might be worth trying it on and then re-creating your playlists. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/07/2024 Source: App User: Muhammad Suleman Text: +++ User: I just downloaded playlisty for spotify. I bought pro in hopes I can transfer my spotify playlist to youtube. Is there a way to do that? +++ Support: No, I’m afraid Playlisty for Spotify is all about transferring playlists into Spotify, not out. I’m afraid we don’t do a product that transfers to YouTube - Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/07/2024 Source: App User: Scott Somers Text: +++ User: I am wondering what exactly this app is supposed to do. And how am I supposed to interact with it? Since it did nothing in the 'free' mode, I purchased the 'pro' version. However, it still does nothing after linking my Apple Music account. Is there some online help that can guide me to some actual use for this app, or did I just throw away more money in Tim Crook's pocket? Yes, that R was intentional. +++ Support: I guess our clients fall into 2 main categories: 1: People who have built up a number of personal playlists on another streaming service such as Spotify or YouTube or Deezer, and who have switched to Apple Music and want those same playlists available on Apple Music. Typically they will link Playlisty to their Spotify (or whatever) accounts and see all of their Spotify playlists available under the “Spotify Library” section of their Playlist Sources tab in Playlisty. They can then tap on a playlist and then tap on Save, to save the playlist to their Apple Music library. 2: People who have Apple Music accounts but are looking for playlists outside of the Apple Music ecosystem. These clients will sometimes start off on the “Discovery” tab in Playlisty and will search for or select artists or genres. From this screen you should see other services which have playlists or setlists curated by the artist or genre you selected. Alternatively many clients paste URLs to playlists from websites such as wikipedia or 1001tracklists or many other websites into the Scratchpad section of Apple Music, and will be offered a seamless way of importing those playlists into their Apple Music libraries. Hope that makes sense! +++ User: When I pull over playlists from other sources, and they happen to have the same name, will Playlisty clobber my Apple Music playlist with this ‘imported’ listings? I have a bad tendency to name my playlists similarly…….unfortunately. +++ Support: Third party apps like ours cannot amend or delete existing playlists. Apple doesn’t give us permissions to do anything other than make new playlists and add to existing playlists. It’s technically impossible for Playlisty to clobber your existing playlists, basically. Hope that helps. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/07/2024 Source: App User: Anish Gopaul Text: +++ User: I have Playlisty for Apple Music how do I transfer music from Apple Music to Spotify +++ Support: To transfer playlists into Spotify you need our “Playlisty for Spotify” product. You can find it here: https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775 +++ User: I already paid for Playlisty for Apple Music. Is there a way I can transfer music from Apple Music +++ Support: No - Playlisty for Apple Music is a companion app specifically for Apple Music. For more detail on what it supports please take a look at our [web page](https://www.obdura.com/playlisty/) or the App Store, [here](https://apps.apple.com/gb/app/playlisty-for-apple-music/id1459275972). It doesn’t support other services I’m afraid - that’s how we keep the cost low. Playlisty for Spotify is the companion app for Spotify and will import playlists from Apple Music and many other services. If you want to transfer to Spotify that’s the app you need. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 07/07/2024 Source: App User: Hamidullah Sadaat Text: +++ User: Hi ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.15(644) Quit details: Idiom: phone Device: iPhone P OS: iOS(18.0) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription ([music.apple.com]). +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.19(705) Device: Idiom: phone Device: iPhone OS: iOS(18.1) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription ([music.apple.com](http://music.apple.com/)). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 08/07/2024 Source: App User: Jannik Thienel Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: de 3.15(644) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.5.1) Error: [-33011] (mediaDenied) Playlisty does not have access to your Music Library I can’t use Playlisty anymore. It says it doesn’t have access to my library but I checked in settings. +++ Support: Sorry to hear that. So if you go into your iPhone settings and scroll all the way down to “Playlisty”, in that section is “Media and Apple Music” turned on? That error message implies it’s turned off, which will stop Playlisty working. If it’s definitely on then try terminating Playlisty and then restarting your phone. Let me know how it goes. +++ User: I checken that it‘s on and I restarted my phone, got the same error. Could it be because of iOS 18 Beta? +++ Support: From the debug messages below I assumed you were running iOS 17.5.1, but yes: Apple have broken access permissions in a number of places in iOS 18 (we already have one access bug raised against them) so Playlisty will likely not work on the current iOS 18 beta until they fix these issues. However before giving up I would consider doing a full uninstall of Playlisty - then a re-boot - then a re-download/install. It’s possible there’s a stale access token somewhere which could be causing this and a full re-install ought to clear it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: A different browser Date: 08/07/2024 Source: Website User: Tom Wrosch Text: +++ User: For whatever reason (I've checked all the privacy & security settings) Safari won't open my Spotify account page to log in. It works fine with Firefox. How can I get Playlisty to use Firefox to open Spotify? I want to transfer my playlists from Spotify to Apple Music. +++ Support: If you change your default browser to be Firefox that might work, although we haven’t tested it with Firefox so I can’t completely confirm that. There’s actually a complex exchange of security tokens that goes on between Playlisty & your browser, managed by your device, so Firefox needs to implement that mechanism if it’s going to work. It’s odd that Safari isn’t working though. You don’t say whether you are using iOS or macOS but if you are using macOS I’d strongly recommend completely restarting Safari. Can you log in to Spotify from your browser if you aren’t doing it from within Playlisty? Also can I ask if you use “Sign in with Apple” to access Spotify? +++ User: I started out with my default browser as Firefox and it went to Safari instead, which is why I thought Playlisty might be hardcoded to Safari. I’m using MacOS and have updated to the latest version of both Safari and MacOS. I’ve restarted Safari many times and restarted the computer as well. I didn’t use the Sign in with Apple for Spotify because the login screen never actually appeared. Safari just keeps trying to load the screen and never manages it. I’ve turned off all the privacy settings I could find for Safari and it loads other websites fine, but Spotify doesn’t want to load. Then I tried to log in to Spotify from Safari directly and had the same problem. For whatever reason, Safari doesn’t like Spotify for me. Firefox, however, works just fine. I use the Spotify login, not Apple or Facebook. Which leads me to my question: how can I get Playlisty to use another browser, preferably Firefox? If I can’t use a different browser from Safari, then I can’t use Playlisty. +++ Support: Thanks for getting back to me. Unfortunately Playlisty isn’t actually asking for Safari - in technical terms it’s asking macOS for a browser that supports the necessary OAuth2 authentication protocol and macOS is launching Safari in response. It’s all done through Apple's secure authentication API’s, basically. I hate to say it but I think you’re going to need to get to the bottom of your Safari / Spotify issue - perhaps it’s worth escalating it to Spotify? +++ User: Okay, thanks. And thanks for responding so quickly. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 07/07/2024 Source: App User: Charaf Tai Text: +++ User: I’m not able to import any playlists from soundcloud. +++ Support: Do you have a link to a Soundcloud playlist that you’ve not been able to import? We’ll take a look. +++ User: https://on.soundcloud.com/m1nwGcju7JYdeHtX6 +++ Support: Can I ask how you’re putting the link into Playlisty? If I start with that link in Safari: And share it with Playlisty using the share icon: Playlisty reads it no problem: (It’s not a great match rate as many of those tracks don’t seem to be on Apple Music) I can also paste that link you gave me straight into the Playlisty Scratchpad, and it seems to work fine from there as well. Maybe you could send me a screenshot from the screen before you got that error? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 07/07/2024 Source: App User: Jared Wade Text: +++ User: First off. Love the app. Has saved me a ton of time migrating from Spotify to Apple Music! I have run into a small issue though. When I attempt to update a playlist that is already created it states that it’s “read only”. I’ve done some research and I can’t find any settings for that. Could you provide some help with it? +++ Support: That read-only indicator comes back from Apple Music. I think the most common reason we see that is where a playlist is set to be collaborative - for some reason Apple don’t yet allow third part apps to add tracks to collaborative playlists yet. Could that be it? +++ User: Good idea. I tried to update a list that I already imported from Playlisty and it gave the same error. I confirmed that it wasn’t shared as well, so I don’t think it’s solely based on the playlist being set to collaborative. My desire is to simply update playlists that I’ve created with the content from other playlists. Example… I have playlist 1 in my Apple Music. I want to import playlist 2 from Spotify into playlist 1 into Apple Music. In the future I want to import playlist 3 from either Spotify or Apple Music into playlist 1. Right now, the application isn’t allowing that, but I feel like it should. Thoughts? +++ Support: Thanks - that’s interesting. Playlisty allows you to do exactly what you describe, but playlist 1 needs to be editable in your scenario and the only thing that can trigger that message is Apple Music marking playlist 1 as not editable. Unfortunately they don’t document all of the reasons why they can mark it as such. It might be worth sharing a link to that playlist to your clipboard and then opening that playlist again from the link (e.g. in a browser). The act of sharing a playlist triggers a couple of things on the Apple Music back-end which might help. Also make sure you don’t have a smart playlist, Apple Music curated playlist or duplicate playlist with the same name as your playlist 1. If you are on an iPhone another thing to try is enabling “Replace Mode” in the “Experimental Features” section in Settings. This uses a completely different way to create & update playlists. If you enable this setting I’d recommend completely re-starting Playlisty and then you’ll need to completely re-create playlist 1 before trying to add playlists 2 & 3. Hope that makes sense - please let me know how it goes. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 07/07/2024 Source: App User: Mykyta Oksak Text: +++ User: I imported my YouTube music playlist to Apple Music and all the thongs were added randomly. How can I persist in the order of songs I have in my YouTube music playlist? +++ Support: Did you save your songs to a playlist or to your library? Apple Music doesn’t keep the order of songs in your library. If you want to keep the order Apple Music requires you to save them as a playlist. Could that be the issue? +++ User: Thanks, saving them to the playlist partially fixed the issue. I still need to manually favorite each song so that they get added to the “Favourite Songs” playlist, where all the songs in Apple Music end up if you click on the star button +++ Support: Yeah unfortunately Apple don’t currently give us a reliable way to “favourite” songs for you. If they ever do we’ll add it to Playlisty. Glad you’ve got them in the right order now, anyway. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 06/07/2024 Source: App User: Yawhann Chong Text: +++ User: When using Playlisty to scan a YouTube Music playlist, it’s showing Chinese characters in the track titles, which is preventing a match with Apple Music. However, when I look at the same playlist directly on YouTube Music, the track titles are all in English. I have attached screenshots to this email. Are you able to assist with this issue? Please let me know. Thank you! +++ Support: Thanks for getting in touch! I’m afraid the issue with YouTube Music is that we can only access their playlists via YouTube. There’s no direct access to YouTube Music’s data for apps like ours and most of the proper track information gets stripped away before Playlisty can get it. In fact they don’t even give us separate fields for track name & artist to us - we just get a big blob of description text - and Playlisty has to try and find a track & artist in the text. It’s not easy as there’s no consistent format! In case you’re interested, one of our users actually found a way to extract more structured data from YTM web pages by injecting a script and then reading the resulting text in Playlisty. If you are more technical than I am you might want to give it a try. Details are here: https://www.youtube.com/watch?v=0t3i7sOZBXY Needless to say, if YouTube ever improve their API we’ll make the most of this in Playlisty. In the meantime though, I’m afraid we’re stuck with what we’ve got. Sorry I can’t be of more help! +++ User: Your detailed explanation and technical workaround were more than most support desk workers usually provide, so I’m grateful. Hope you have a great day! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/07/2024 Source: App User: Jay Karr Text: +++ User: all of my shortcuts are no longer working. When I manually run the shortcut it asks for the URL, I paste and then it pops up again asking for it, over and over. Did something change in the most recent beta update? This has been the best transfer tool and hope this can get working again! iOS beta 17.6 (21G5061c) +++ Support: Thanks for pointing this out - I’m seeing an issue too, with anything which has a text parameter. I’m pretty sure that it’s an issue with the latest 17.6 beta (I’m not seeing it on macOS Sequoia, for example), but we’ll get right on to it. +++ User: Thanks for the quick reply! Much appreciated. +++ Support: On further investigation this looks like a pretty serious bug in iOS 17.6 beta 2 which will probably break many shortcuts - not just Playlisty ones. We’ve raised feedback to Apple for this but unfortunately (based on previous experience) it’s entirely possible they will release 17.6 without fixing it so we’ve also made a small change to Playlisty which will enable you to work around the bug if necessary. To see the issue for yourself, if you create the following 2 line Shortcut... …It will run fine “as is” but if you replace “This is some text” with https://www.apple.com/ it will fail. This is bad since https://www.apple.com/ is perfectly valid text! The “workaround” will allow you to add a space before each playlist URL in your shortcut, which will force Shortcuts to keep the URL as “Text" type, rather than converting it to a "URL" type on the fly (as 17.6 beta suddenly seems to be doing). Hope that makes sense. We’ve just released the new Playlisty build to our TestFlight beta group. Are you in that group? If not & you’d like to be, let me know and I will add you so that you can get early access to the new build and try it out. All the best & thanks for finding this for us! +++ User: Thank you so much for this update and thorough explanation and workaround. That does make sense! These are the issues with using beta iOS… hopefully that gets corrected by Apple. I’d love to get on TestFlight group for Playlisty. +++ Support: Hopefully you’ve now received TestFlight emails for our beta programmes - please let me know if you experience any difficulties after applying our workaround. Details on how to apply it here, in case you need them: https://www.obdura.com/faq/ios-17-6-bug/. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 05/07/2024 Source: App User: Angello Rista Text: +++ User: loving the App so far I love how you guys attach the Artwork from the Beatport charts playlist any possibility to add the same function for 1001 tracklists Thanks. Keep up the amazing work! +++ Support: Thanks for the continued feedback! Just had a Quick Look at 1001 artwork and unfortunately I don’t think we can scrape that, at least not based on the current way we do things. Having said that, 1001 is on our list to re-visit at some point as we’d like to try and make it a bit more solid. I’ll make sure we look at artwork when we do that. +++ User: Ah ok yaa 1001 is huge it would be cool to add it the way beatport charts is integrated with your apps +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 05/07/2024 Source: App User: Facundo Cánepa Text: +++ User: I tried your app and buy the Pro features just to find that it erase approximately 200 songs from a Apple Music Playlist and it never sync any of the changes +++ Support: Playlisty can’t “erase” anything - Apple doesn’t even give third party apps permission to do that. It’s technically impossible. Syncing tracks & playlists is entirely handled by Apple Music itself. Playlisty will make all of its changes in the “cloud” version of your library and it relies on Apple Music to sync these down to your device and if you are having problems, this is where they will be coming from. If you have access to a desktop machine (Windows or Mac) you can check this by taking a look at https://music.apple.com/, which is the cloud version of your account. Assuming Playlisty didn’t give you an error, you’ll see all your Playlisty playlists there. Sync issues are easy to fix: turn off "Sync Library” (“Settings” -> “Music” on an iPhone or “Music” -> “Settings” -> “General” on a Mac) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the ones Playlisty created. Shout if you have any problems. +++ User: The sync to Spotify gave me all the songs individually instead of putting them in a playlist, so when I undo that this erase all the duplicate songs +++ Support: Sorry can I just clarify: are you going from Spotify -> Apple Music or Apple Music -> Spotify? I assumed Spotify -> Apple Music but it sounds like you may have been going from Apple Music -> Spotify. If you are going Apple Music -> Spotify then you need to select “Save to a new playlist” if you want to put the songs into a playlist. If you select “Save to library” then it will put the songs in your “Liked Songs”, not a playlist. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/07/2024 Source: App User: Ries Muller Text: +++ User: I just purchased the pro version the morning and unfortunately every time I try to match the playlist it stays stuck at 99%. I am using iPhone and am trying to convert a Spotify playlist to Apple Music. I must say it is a large playlist but this shouldn’t be a problem right? +++ Support: No that shouldn’t be a problem. Are you able to share a link to the Spotify playlist with me? If so we’ll get right on to it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/07/2024 Source: App User: Nicholas St. Germain Text: +++ User: I keep getting this error when syncing playlists. The Siri shortcut also does not seem to work. Please help. I’ve paid for pro. +++ Support: You’ll need to make sure that the sync works Ok from Playlisty before trying to automate it using a shortcut so I’ll focus on that issue first. The error message is saying that the existing playlist that you have in Apple Music has 5 duplicate tracks in it. I’m guessing that you originally created it using “save to a new playlist” rather than “add to existing playlist”? The latter (aka “add mode") automatically removes duplicates before saving so if you want to use “add mode” on a playlist it’s always best to use it from the start. Unfortunately (because of a limitation in Apple Music) "add mode" can’t work with that playlist until you either: a) delete the duplicates (e.g. one of the duplicate “Broken Halos - Christ Stapleton” versions etc) or, b) delete the whole playlist and create it again using “add mode” from the start (which will strip the duplicates for you) Hope that makes sense. Once that’s working your Siri Shortcut should also start working. If you haven’t already I’d strongly recommend looking at our guide on Shortcuts here: https://www.obdura.com/faq/siri-shortcuts/, especially the section on “Importing large playlists in the background” as even if your playlist is currently small it will quickly become large if you regularly use “add mode” on it. Hope that helps! +++ User: Thank you for the support and ill try that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/07/2024 Source: App User: Sidhantha Poddar2 Text: +++ User: Wanted to make you aware of a bug, for many of the musics from YouTube the name and artist gets mixed up. Like the algorithm searches the artists name as the title and title as artist. Would be great if a reverse search could be done to fix this. Honestly the best app I have used till now. Most accurate search results and at the best price available, would be amazing if we could have a sync and reverse sync option with other platforms and Apple Music, would make the app complete. Also a suggestion, if possible tracking changes in both the playlist and updating it on both side. Just like Git /Github but for music. I could help with the algorithms if required :) Great product, Thanks for the effort! +++ Support: Thanks for getting in touch! The issue with YouTube is their track metadata: unfortunately they don’t even expose separate fields for track name & artist to developers from their API - we just get a big blob of description - and Playlisty has to try and extract a track & artist from the text. It’s not easy as there’s no consistent format. In case you’re interested, one of our users actually found a way to extract more structured data from YTM web pages by injecting a script and then reading the resulting text in Playlisty. If you are technical (it sounds like you are) you might want to give it a try. Details are here: https://www.youtube.com/watch?v=0t3i7sOZBXY Having said this there should not be much impact in getting track name and artist the wrong way around: under the covers Playlisty will try both ways round if it doesn’t like the initial results from a search. It will just be marginally slower. I’m afraid we don’t currently have plans to go beyond Apple Music & Spotify as our sync-both-ways platforms. This is driven by a combination of demand and the quality of the API available. E.g. Deezer has a good API but little demand; YouTube has a very poor API but lots of demand. Neither will get on our roadmap unless things improve on their side. As for true bi-directional sync you’ve correctly identified that this requires a single source of truth (e.g. a music GitHub) to work correctly. This implies servers, user accounts, costs and support, all of which I’m afraid we don’t want to get into - sorry! Most of our users find our current Siri Shortcut support sufficient for their needs. Anyway thanks for your kind words about Playlisty. Would you like to join our beta programme and get early access to new features? We’re currently beta testing a version which tracks when you “fix” a track after matching and re-applies the fix whenever it sees the same track again. Let me know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 02/07/2024 Source: App User: soperules Text: +++ User: I’m trying to restore my fairly large Apple Music Library from an XML file, however it either crashes or doesn’t go very far if I leave the app, even though my background app refresh is turned on. Any ideas or do I use tune tunemymusic? I am a Playlisty pro subscriber as well. Attached are images for guidance +++ Support: I expect there’s a couple of things going on here: 1. At the best of times, 57k tracks will use up more memory than an iPhone has so unfortunately iOS will terminate Playlisty long before you get near that number of tracks. But even worse, Library Xml files are unfortunately a very poor way of holding a backup because they are a) huge and b) strip out all Apple Music track identifiers. This means that Playlisty is having to perform keyword matches on each track (rather than Id matches) which is the slowest, least efficient/most memory intensive way of matching. I can see in one of your screenshots that you managed to get to over 20k tracks; to be honest I’m surprised you got that high. To have any hope of getting to 57k you’ll need to run Playlisty on a Mac I’m afraid. 2. As above, because Library Xml files lose all Apple Music data and Playlisty has to use keyword matching, Apple’s servers will be getting hammered by you and will be throttling you quite severely. This is why it’s taking so long. If you were running this on a Mac with enough memory I’d expect that you’d get there eventually but it would take hours. If you are still able to load that library file in the Music app on a Mac I’d strongly recommend breaking things down into smaller chunks e.g. saving individual playlists or, much better, using Playlisty’s backup feature to save groups of playlists. Playlisty’s backup keeps all track identifiers so is much, much more efficient. Sorry - probably not what you want to hear! +++ User: Thank you for your response! So this issue occurred when i temporarily switched regions as i usually do, but this time my library and all my playlists wiped. However they all appear to still be on my Mac till 2023, which is a lot better than a complete loss of my entire library. When exporting library on my Mac, it exports to the XML file. Would you suggest I use tunemymusic? As I haven’t figured out how to run Playlisty on Mac. Thank you very much! +++ Support: By all means give TuneMyMusic a try but do check the results: I’ve never found it very reliable on larger playlists and it never seems to tell you that it’s only actually imported 25% of what it says it’s imported. Your mileage may vary though! Playlisty is easy to install on a Mac (just download it from the App Store - your existing Pro license will work if you restore it). However it needs a fully functioning Apple Music installation to run and it doesn’t sound like you have that? On your Mac you should be able to export single playlists from the Music app by going to File -> Library -> Export Playlist. Playlisty should be able to read the resulting files in no problem. Looks like you have a lot of playlists so it will be very painful to export them one by one. However you should be able to import dozens of them at a time in Playlisty which should make things a bit less painful if you decide to go down that route. Hope that helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists are not importing Date: 30/06/2024 Source: Website User: Abigail Text: +++ User: I recently installed Playlisty to import all my Spotify music to my Apple Music account. All playlists that were under 100 songs imported just fine, but any playlists that are 101 songs or above display the message "Spotify did not return any tracks" when I try to import them. This limitation is not displayed anywhere (that I can find). Is Playlisty truly only able to import playlists with 100 songs or fewer? Is there a setting I need to enable somewhere to allow this? Help would be appreciated. +++ Support: No - that’s not a Playlisty limitation at all: we regularly import playlists with many thousands of tracks. It might be that Spotify have some kind of glitch at their end but I just tried reading a Spotify playlist with 6,000 tracks and had no issues. If you share a link to a Spotify playlist that you’re having problems with I’d be happy to take a look though? +++ User: Wow that was a quick reply - thank you. This is the biggest playlist I have and am trying to import: https://open.spotify.com/playlist/7aOs7nHnwPyuOKNLVgotNC?si=926a72a0754a4a79 . If it is an issue with the version of device I am using the app on, I wouldn’t be surprised. The two devices I’ve tried (a mac and an iphone) are both running older software as they can’t update anymore. Could this be the issue? If so, is there some form of website version of the app I can use instead of the actual application? +++ Support: I just tried importing your playlist and had no issues, so I suspect you’re right: your Playlisty version might be too old. You really need to be running Playlisty version 3.11 or later, otherwise you’ll be getting errors because of some changes Spotify made a few months back. You can see what version you’re running by tapping “About Playlisty” on the Settings page. I’m afraid we don’t have a web version of Playlisty - you need a fairly recent Mac, iPad or iPhone to run it on. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists Have Wrong Track Count Date: 29/06/2024 Source: Website User: Alex Cooper Text: +++ User: So I’ve noticed on numerous playlists that the number of tracks Playlisty thinks a playlist has doesn’t match up to Spotify. For example, this playlist has 15 songs. https://open.spotify.com/playlist/1qvLig9ELPmb8bcVPutk9M?si=8tieiPXwSQWu2xzKDUWt1A&pi=e-V-RVu07oSIqo Playlisty is only saying it has 6 tracks, and is returning a 100% match. So over half the tracks are missing, not even showing as a No Match +++ Support: Depending on what Spotify client you are using, Spotify will add some “Recommended Songs” on the end of many playlists. The playlist link below is 6 tracks, but for you Spotify has added 9 additional “Recommended Songs” on to the end which is why you see 15. These additions are not part of the playlist and Playlisty has no access to them. When I look at that playlist in Spotify I see 6 tracks: Hope that makes sense! +++ User: Thanks for the speedy response - and apologies for wasting your time with my stupidity! Can’t believe I missed that! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/06/2024 Source: App User: Christian Hill Text: +++ User: Is there any way to maintain the order of a Spotify library imported into Apple Music? I mostly listen to my library’s songs, ie no playlists, and I’d like to maintain the same order in Apple Music as in Spotify. When I imported my Spotify library into Apple Music, it was imported in a seeming random order. +++ Support: We get asked this a lot. Short answer: No, if you want to keep the order you must use a playlist. Long answer: Please don’t take offence but you’re asking the wrong question! A lot of new AM users assume that the Songs section of their AM library is somehow equivalent to the “Liked Songs” section of Spotify. Because people spend a lot of time on their Liked Songs list and want that replicated in AM, keeping the order is a natural thing to ask for. Unfortunately the Songs section in AM is not remotely the same thing as Liked Songs in Spotify. It’s simply a song by song view of everything in your library including albums and potentially playlist tracks. It has no inherent order (it’s a view on a database) but you can apply a sort to it, if you so wish. It’s actually a hangover from iTunes, circa 2002. To be clear: once you’ve been using AM for a short while that “Songs" view will become a dumpster fire of seemingly random tracks. You can minimise this by turning off “Add playlist songs” and “Add Favourite songs” in Settings (everyone I know does this) but every track from every album you add to your library will still appear in that Songs list. The right question to ask is: Can Playlisty add my Spotify Liked Songs to Apple Music “Favourite Songs"? The Apple Music "Favourite Songs” playlist is the closest equivalent to Spotify “Liked Songs” and it does retain the order of your tracks. Unfortunately Apple don’t yet give us a reliable way to add to “Favourite Songs” from Playlisty, so sadly the answer to this question is currently “No”. In the mean time the best thing to do is to copy your “Liked Songs” to a playlist. Optionally you could then “Favourite” the songs from there, to add them to your "Favourite Songs” list manually. Hope that all makes sense! +++ User: Yes! Thank you so much for the very helpful answer +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify playlist support? Date: 27/06/2024 Source: Other User: John Dillworth Text: +++ User: I tried to move some 3rd party playlists from Spotify to Apple Music and it looks like no Spotify playlists are available to move, just liked songs and liked albums. Is this correct or am I missing something? +++ Support: Can I just check: - can you see & copy your own Spotify playlists? - can you see Spotify curated playlists but get an error message when you try to copy them? If the the answer to the above is “yes” then that’s correct: playlists curated by “Spotify” can’t be copied, basically, and we have to implement that for legal reasons I’m afraid. Obviously nobody can stop you from copying a Spotify playlist into your own playlist and then copying that over. But if you just see “Liked Albums” and “Liked Songs” and that’s all then that’s not right - you are probably logged in to the wrong Spotify account (easily done). +++ User: Yes, that makes sense. All of a sudden they reappeared. All is well. Thanks +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 26/06/2024 Source: App User: Lamarea 25 / Shade Text: +++ User: I’m trying to get playlisty pro but it says that it’s not in my region. +++ Support: Usually that message means that the App Store is having a few issues. It's worth restarting the app and trying again, but I’d also try again in a few minutes time if that doesn’t work. Let me know if still no luck after an hour or two! +++ User: Still no luck +++ Support: Would you mind sending a screenshot of the message you see at the top of the settings tab? The one where it shows your purchase status. The exact wording there might be helpful. Also I’d recommend checking that you have a purchase method set up on the App Store itself. Can I also check what region you’re in? +++ Support: Thanks - that means Playlisty can contact the App Store, but the App Store says you’re not able to purchase Playlisty Pro. As below: - I’d recommend checking that you have a purchase method set up on the App Store - Can I also check what region you’re in? - As a last resort you could try signing out of the App Store and then signing back in again We have no control over App Store issues so to resolve this I’m afraid you may need to talk to Apple to find out why you’re not able to make purchases. +++ User: I’m in America on the east coast But I have enough money in my account +++ User: It’s nothing to do with your region - we sell lots & lots of Playlisty Pro’s in the US every day. It’s almost definitely a payment issue I’m afraid. There’s nothing we can do from our end: if signing out of the App Store and then signing back in again doesn’t fix the issue then you’ll need to call Apple. Sorry! +++ User: It’s finally working now thanks for the help +++ Support: Good to hear - thanks for letting me know! Was it re-signing into the App Store that fixed it? +++ User: No it was just the why in my area +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/06/2024 Source: App User: Elisha D. Text: +++ User: I have a playlist that my cousin made on Spotify that I would like to transfer. I don’t have Spotify & I only use Apple Music. I tried pasting the link to it in the scratchpad & I got this error. Am I doing something wrong? Any help is appreciated. Thank you! +++ Support: I think the problem is that your cousin has marked that playlist as private. If they mark it as public it ought to work - hopefully! Let me know if it doesn’t and we can do some more debugging. +++ User: That solved it! She made the playlist public & I was able to transfer the whole thing easily :) Thanks for your help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 25/06/2024 Source: App User: Tiago Silva Text: +++ User: I purchase the playlist Spotify and don’t update the database from iTunes to Spotify. Can you help me please. +++ Support: Just to make sure I understand: you’ve been through the process of matching & then saving your playlists, Playlisty said it had saved them to Spotify Ok, but nothing appeared in your Spotify app? Or was there some kind of error message? (Please send a screen shot if so) Have I got that right? The first thing to check is that you are signed-in to the correct Spotify Account and that your playlists are being created in the right place. You can check this as follows: - Using Safari (not the Spotify app) on your Mac, sign-in to Spotify and check you are in the correct account at [www.spotify.com] - In the Playlisty app, go to Playlisty Settings - Scroll to the Spotify section - Select Sign-out - Sign-in again Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Importing Apple Music library into itself Date: 25/06/2024 Source: Website User: Christian Text: +++ User: I'm looking to fix a lot of old "grey track" albums in my Apple Music library. I've found this article helpful for running the scan, but I'm not sure how to actually save the albums back to my library. The only options I see to save are "Save to a file" "Save to a new playlist" and "Add to existing playlist". Is there some way for me to get the albums themselves replaced in my library, rather than just saved to a playlist? +++ Support: Use the “Save to a file” option and give the file a name like “library.albums” (having .albums in the name gives Playlisty a hint about what’s inside). Once you’ve created a file you can head over to the Playlisty Files tab and try importing it. You’ll get lots more “Save” options this time and I strongly recommend trying out the option to create a new playlist first, so that you can check everything looks good before going for broke and deleting the old albums from your library (which I assume is part of your plan at some point). Once you are confident everything looks good you can re-import the file directly to your library. Playlisty will add the albums themselves when you do this so you should get a nice clean view at that point. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Diagnostics Message - iOS Date: 25/06/2024 Source: App User: R. Clayton Miller Text: +++ User: This must be an iOS bug, as Playlisty wasn’t the only app that I couldn’t connect to Apple Music despite sync being enabled. I followed your troubleshooting steps, but unfortunately no dice. Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.15(644) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Yes this is an iOS bug and it’s been there for years: we see several devices a day with this issue. The instructions we give to fix it really do work most of the time though - I’m surprised that they haven’t worked for you. As a last resort you could try a full sign-out of Apple Music & also the App Store, reboot, and then sign back in again. That fixes pretty much everything! +++ User: Thanks for getting back to me – as it turns out, it apparently just needed a few more minutes after restarting and re-signing in. I was finally able to connect Apple Music, and I bought the unlock. It just transferred ~3000 Spotify favorites over flawlessly! +++ Support: Good to hear! Thanks for letting us know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 24/06/2024 Source: App User: John McStravick Text: +++ User: Spotify curated playlists are greyed out and not selectable to transfer. Am I missing something to enable this? It is the whole point of me wanting to transfer music. Other transfers services have no problem transferring these types of playlists. Everything about your app/service looks great, but this is the number one function I need. Thanks in advance for your help. +++ Support: We can’t allow those playlists to be copied because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and if we continued to allow it they would be within their rights to pull plug on us. Other developers are clearly free to run that risk if they want. Sorry & hope you understand. +++ User: Got it. Thanks for the quick reply. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/06/2024 Source: App User: eraze Text: +++ User: Need Help with getting charged again from your app. +++ Support: What’s the issue? Can you be more specific? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Subscription Date: 23/06/2024 Source: Website User: May sadan Text: +++ User: I downloaded this app and it didn’t transfer my data over to Apple Music from Spotify and then I bought the subscription and it still didn’t transfer my playlists and then in the app I restored the free version. Will I get my money back? +++ Support: Sorry to hear that Playlisty’s not working for you. Could you give us a bit more detail on any errors you’re getting? A screenshot maybe? Am sure we’ll be able to get you up and running. I’m afraid you’ll have to contact Apple to discuss a refund. We’re not able to do them ourselves. +++ User: I have uploaded my playlists and I have the loading thing with all my songs in the playlists but then when it gets to 100% it doesn’t show up in my Apple library. +++ Support: When it’s got to 100%, that just means it’s matched your tracks. The playlists won’t be saved in Apple Music at that point. To save them to Apple Music you must tap the “Save” button and follow the instructions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/06/2024 Source: App User: Josha Ben Said Text: +++ User: I just started using playlisty to sync a collaborative playlist on Spotify to Apple Music. The sync works well with the experimental replace function and I also created some automations with shortcuts to do the sync periodically. That’s awesome! However, I’d like the playlist to be fully in sync - so be synced back as well. Currently, if I add a song to the Spotify playlist, or remove one, this is reflected in the Apple Music playlist as well. But I’d like to see it also be synced back to Spotify, so that when I add a song to the Apple Music playlist, it’ll also add it to the Spotify playlist. Is that at all possible? If so, is that something you currently consider for the roadmap of features to be added? +++ Support: Be sure to take a look at our Siri Shortcut page if your playlists are any length: https://www.obdura.com/playlisty/siri-shortcuts/ To sync Apple Music tracks back to Spotify I’m afraid you’ll need our “Playlisty for Spotify” product: you’ll find it easy to use if you’ve used our Apple Music product and it will get you some way towards what you are looking for. But bear in mind that you can’t do a “true” 2-way sync this way e.g. if you delete a track on one side, whether the deleted track gets propagated or reinstated will depend on which “sync” task runs first. To do “true” syncing is complex and requires a third “master” version of the playlist to compare against. It’s not something we plan I’m afraid. Sorry. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 22/06/2024 Source: App User: kirzaer Text: +++ User: It’s not working. I keep getting a server error. I would appreciate a refund. None of my playlist have been transferred. +++ Support: Sorry to hear that. Could you give us a bit more detail on the error you’re getting? A screenshot maybe? Am sure we’ll be able to get you up and running. I’m afraid you’ll have to contact Apple to discuss a refund. We’re not able to do them. +++ User: I performed a restart of my laptop and it worked. A refund won’t be necessary. I works well. 👍🏽 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Please help your lovely niece, thank you Uncle Andy 🙏 Date: 22/06/2024 Source: Website User: Nicole JONES Text: +++ User: Here is the playlist from the screenshot sent by Auntie Mel. Thanksss https://on.soundcloud.com/CtvY6DazcyxEW7M76 +++ Support: I think the problem with that link is that it’s not to the actual playlist. If you go to that page in Soundcloud and tap the copy link icon it will copy a link like this: “[ https://soundcloud.com/rayka-grandish/sets/lana-del-rey-unreleased?utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing](https://soundcloud.com/rayka-grandish/sets/lana-del-rey-unreleased?utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing)”, which is the proper playlist link. If you copy/paste that link into Playlisty it ought to work - please let me know if it doesn’t! Having said that it looks like many of the tracks on that playlist are unreleased, so not available on Spotify unfortunately. +++ User: My apologies for the late reply, I've been packed with coursework and work experience. The link you attached in the email worked and the playlist managed to save to Spotify but it consisted of only released songs and none from the actual Soundcloud playlist, which must be because of the fact that the songs there are all unreleased, as you had mentioned. My bad 😅 Auntie Mel showed me how to make those automated playlists based on your music taste and I have been LOVING it! Thank you so much for the voucher code and your help! +++ Support: Glad it’s working! It’s amazing how into playlists some people seem to be. Most people use my app for a day while they move all their playlists from Spotify to Apple Music, and then forget all about it. But some are obsessed. I’ve got some users who have been importing dozens of playlists every day, for years! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify bad request Date: 21/06/2024 Source: Other User: Angello Rista Text: +++ User: just as FYI, I keep getting these bad requests when transferring Beatport charts to Spotify. +++ Support: Thank you! I’m getting the same error on that chart. We’ll get straight on to it. +++ User: Think we found it: Spotify seems to barf if there are certain characters (e.g. new lines) in the playlist description. Just pushed out a fix in TestFlight. Please let me know if you see any more problems. +++ User: Yea, everything looks good so far. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not working Date: 20/06/2024 Source: Website User: Micayla Meehan Text: +++ User: Hi! I paid for pro and after waiting a full day, I still have none of my playlists. please advise on what I could be doing or issue a refund please. I am so disappointed because you had such great reviews. +++ Support: Just to clarify: you’ve been through the process of matching & then saving your playlists, Playlisty said it had saved them Ok, but nothing appeared in your Music app? Or was there some kind of error message? (Please send a screen shot if so) If the former, the usual (and quite common) reason for this is that Apple Music isn’t properly syncing to your device. When Playlisty creates your playlists it creates them in the “cloud” and then relies on Apple Music to sync them back to all the devices logged-in to your Apple Music account. If you have access to a desktop machine (Windows or Mac) you can check this by taking a look at https://musuc.apple.com/, which is the cloud version of your account. Assuming Playlisty didn’t give you an error, you’ll see all your Playlisty playlists there. If that’s the issue it’s an easy fix: turn off "Sync Library” (Settings -> Music on an iPhone or Music -> Settings -> General on a Mac) and wait a few minutes. Make sure it stays off - sometimes it pops back on by itself. After a couple of minutes turn it back on again and after a while all of your playlists will re-sync back to your device, including the ones Playlisty created. Shout if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/06/2024 Source: App User: Maddox Tadewaldt-Wren Text: +++ User: im having an issue where the app keeps saying i have no spotify playlists, i thought it was just taking a while to import them but i left it overnight and theres still nothing and i dont know why? +++ Support: Just to clarify, when you tap on “Spotify Library”, you're seeing no playlists apart from “Liked Albums” and “Liked Songs”? If so, quite a few people do have this problem but 100% of the time it’s because they’ve accidentally signed-in to the wrong Spotify account when setting up Playlisty. It’s easily done! I’d suggest signing in to Spotify using the Spotify app or a browser, away from Playlisty, to check you’ve got the right details. Then go to the Playlisty “Settings” tab and sign-out/sign-in again using the details that worked. Please let me know how you get on! +++ User: I thought that might have been the problem at first but i did confirm i was in the right account and relogged it but there is still nothing, i have attached a screenshot of what i see when i go to my spotify library in the app, as you can see there is nothing, not even the liked ones, i am aware it says fetching playlists at the top but it has been that way for a very long time. +++ Support: Thanks for that. If it says “no playlists found” then it’s definitely finished - usually it only takes a second or two to show that screen. Is this a new installation? Am just wondering if you are running the latest version of Playlisty or whether this was an old installation which was previously working. I’m actually thinking you might be best deleting Playlisty and re-installing from the App Store as that will trigger a number of checks to ensure everything’s working Ok. Can you give that a try? Please let me know if that works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/06/2024 Source: App User: Med Brito Text: +++ User: I really like Spotify daylists and I saw there was a maybe a way to have an automation work from Spotify to Apple Music to basically have daylists in AM (since AM doesn’t really have a feature like that). I’m having trouble trying to figure it out because each daylist has a different URL so the shortcut method doesn’t really work because the URL would constantly have to be updated to account for each playlist the daylist generates. If you could help me out that would be amazing. +++ Support: Apologies but copying Spotify-created playlists isn’t something we officially support, although we are aware that some people have found workarounds for this. As for day lists I’m afraid we don’t know of any solution to this specific problem. That’s not to say it’s impossible but quite a few people have escalated this to us and I’m not aware of any that have got this working. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/06/2024 Source: App User: Jose Tamez Text: +++ User: Does this app support Apple purchase sharing? I bought the app and was able to use it fine but now I want to share it with my wife so she can transfer her Spotify playlists to Apple Music as well without having to pay for an extra subscription. +++ Support: Yes - if you’re in the same Apple “family” your wife should be able to “restore” your purchase to her own account. +++ User: For some reason that option never worked, it kept asking her to pay so we ended up buying it on her phone as well. Would it be possible to get a refund for that purchase? Her account is [sleal4@gmail.com]. +++ Support: Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS - time out error Date: 15/06/2024 Source: App User: Pengzhou Wu Text: +++ User: I have done the suggested but still got this error (attached). The playlists are not long, only 50 songs, and repeat 10 times was more than enough when the first task was run in an individual shortcut. So, I am not sure why it doesn’t work if I put multiple imports in a single shortcut. +++ Support: You might find that error clears if you try it again after a few minutes but either way if you’re looking to import a series of playlists it’s worth looking at this Shortcut we published on RoutineHub: https://routinehub.co/shortcut/14545/. Oh and keep the repeat value high - there’s very little overhead. +++ User: I’m using the shortcut you gave me, at first it works but from this month or so it alway fails at the 2nd or 3rd playlist. In addition to timeout errors, it sometimes gave “can’t access the playlist “ or simply “can’t import “. One reason I can think of is that I quit Spotify subscription. But again, I can access all the playlists inside playlisty via scratchpad. I also tried “totally clear out settings” in playlisty, without luck. I’m pretty sure this is not simple timeout problem bc it continues for at least two weeks. +++ Support: I don’t think it’s anything to do with whether you have a paid subscription to Spotify - we’ve seen no difference in service levels between paid and free memberships. Much more likely is that Spotify are throttling you. Basically both Apple & Spotify monitor how many queries you are doing over a period of time (for Spotify it’s supposed to be 30 seconds but it can be much longer) and they start to reject queries if you breach certain thresholds. These thresholds vary according to how busy they are, but because you are running one import straight after another it’s likely you are breaching their threshold. Playlisty will normally recover from this without you noticing but it will give up eventually if Spotify keep rejecting everything. I’m not sure whether you are running your shortcut manually or using an automation. If you are using an automation, try scheduling it to run at different times of day. Or better still, only import one playlist at a time and schedule each playlist at different times e.g. 20 mins apart. If you are running manually try adding a “Wait” to the shortcut just before the first Playlisty step. Set it to something like 360 seconds and consider increasing that further if you still have problems. Unfortunately it’s very hard to debug Shortcut issues precisely - you’ll need to experimentation a bit to see what works best. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Maintain order of the songs transferred on Apple Music Date: 15/06/2024 Source: Website User: Alana França Text: +++ User: I’ve been enjoying the app and pro features very much. But something that bothers me is how when i transfer songs to the library directly, or even when i transfer to a playlist, they appear in a completely random order on the Apple Music library. Is it possible to maintain the same order on AM library that my songs are in the previous spotify playlist? +++ Support: A lot of people moving across from Spotify assume that the Apple Music library works in a similar way to Spotify but in fact Spotify and Apple Music are actually quite different in this regard: by design the Apple Music library has no inherent order of it’s own so if you want to retain order you need to transfer to a playlist instead. Having said that, you can apply a specific sort order to whatever you are viewing in the library, and added date is one potential sort order. Unfortunately when you use any app like Playlisty you’ll find that all of the tracks were added at the same time, which isn’t much use! One more thing: there are some significant drawbacks to using the Apple Music library which are worth researching, especially what happens when you delete tracks. Because of these many long-term Apple Music users barely use it or use it only for very specific purposes. Here’s a recent Reddit thread I saw on the subject which covers some of the issues: https://www.reddit.com/r/AppleMusic/comments/1c2cf35/the_library_a_little_rant/. Sorry that’s probably not what you want to hear! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Error message Date: 14/06/2024 Source: Website User: Akash Singh Text: +++ User: When I try to run my Shortcut to copy a playlist from Spotify to Apple Music, I get the following error message: https://i.imgur.com/TzbGe4q.jpeg Unfortunately there is no way for me to see what the three lines are that I need to add. When I click on the notification, it just takes me to the Playlist Sources page, with no indication where to find the three lines I need to add. Please could you let me know what the three lines are that I need to add in order for my Shortcut to work? I look forward to your response. +++ Support: Sorry, yes that graphic is very hard to read! Take a look at the “Importing large playlists in the background” section on this page: https://www.obdura.com/playlisty/siri-shortcuts/ You need to add the repeat loop in that picture, basically. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/06/2024 Source: App User: Dave Clark Text: +++ User: I meant to cancel before I was charged, can you take out my membership and refund me $3? +++ Support: Apologies - not 100% sure what you mean by that. What was it that you meant to cancel? There’s no membership or subscription to Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/06/2024 Source: App User: Simon Prebble Text: +++ User: So I pay for pro during the transfer Continue with the transfer Then get the attached errors Why? How do I now go back and get it to work correctly and not duplicate everything please? +++ Support: That’s not a problem we’ve seen before but I’m guessing there was some kind of glitch at the App Store when you purchased “Pro". When you go to the Playlisty Settings tab, at the top does it show you the message “You are using Playlisty Pro”? Or does it show you a colourful panel telling you to: Click here to buy "Pro for Apple Music"? If the latter then for some reason Playlisty hasn’t received the purchase details from the App Store. If you are sure that the purchase went through OK there should be a “click to restore previous purchase” button - just tap this and as long as the “Click here…” panel gets replaced by the “You are using Playlisty Pro” message then you should be good to go. Once it says you are using “Pro” then simply repeat the operation you did previously but after you hit “Save” and you get the “Save to Apple Music” screen, select the “Add to existing playlist” option before you hit “Start”. If you’ve selected that option then Playlisty will create any playlists it didn’t create last time around, and will add any missing tracks to any playlists where it only copied 20 tracks last time around. Alternatively just delete all the playlists and let Playlisty copy them all again. Hope that all makes sense - shout if not. +++ User: Yup, all showing Pro 🤷‍♂️ Have tried it again and it was duplicating the playlists so stopped it 30 or so in. Restarted with the middle option (should have thought of that myself) and it’s adding again. Is there an easy way to delete the duplicates or, is it just delete them all and run it again? +++ Support: It’s just a case of deleting them all I’m afraid. Have you got access to a Mac? It’s much easier to delete a bunch of playlists on a Mac than an iPhone. +++ User: Yup, I’ll give that a go. Thanks for the help. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/06/2024 Source: App User: modems-mussels-0m Text: +++ User: I have an Apple Music playlist with 1.306 songs and can no longer export it to a file but only be Added to a new playlist? The tab to Save to a file is completely missing. I am using the latest iOS and app version. I also have Playlisty Pro and this broke my workflow as this important playlist can no longer be exported. Works for smaller ones. Is this expected behavior? +++ Support: Sorry to hear that - not sure why that should be. Are you able to share a link to the playlist with me so I can see if I can replicate the issue? Also, can I just check: if you go to the “Files” tab and then select the disk icon to go to the backup page, can you export your playlist to a file from there? +++ User: Wow thank you for such a quick answer! I was unaware of another way through Files. Awesome and it does indeed work through there! I have always used Sources and Save on a playlist. Now I have also done more testing and that big one is not an exception. One with 45 songs has the same behaviour. Tabs I expect and get on most: - Save to a file - Save to a new playlist - Add to existing playlist Tabs I dont expect and get on some: - Save to a new playlist - Add to existing playlist - Add to your library Are there different cases for the tabs or is this unexpected? Do you want the export of a playlist? +++ Support: Yes the tabs which are visible are driven by quite a few different factors, including what Playlisty finds in the playlist itself e.g. what track identifiers are available to match against and save. Playlisty won’t allow you to save a playlist to a file if the information available on the playlist won’t enable it to exactly re-create the playlist if re-loaded from file. It’s actually very complex logic but the last thing you want when you come to use your backup is to find that it’s lost all of your artwork / audio variant / mix choices. I strongly suspect that’s what’s happening here: Playlisty isn’t giving you the option to save because a key identifier is missing from those 2 playlists. Are they smart playlists by any chance? That’s one situation where I know this can happen. A couple more things to check: - When you go through the Source -> Match process, do all of the matches have the “blue” (linked) match system? Or green? If the latter then I think that will prevent saving to file. - Do you have Replace Mode enabled? (the logic is slightly different for replace mode). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Last.fm Top Results Not Working Date: 10/06/2024 Source: Website User: Christy Text: +++ User: I’d like to create an automation to export my top 25 tracks from [last.fm] but the “Restrict “Top” Results To:” setting doesn’t seem to do anything. When I select any of the top tracks lists from [last.fm], it automatically pulls 2500 tracks, which is kind of useless for me. Is there something I’m missing for this setting to work? +++ Support: That looks like a bug to me - many thanks for reporting it. I think that will be pretty simple to fix though - would you like to join our beta programme so that you can get the fix early? It would mean installing an Apple app called TestFlight. +++ User: Absolutely! I have test flight already, and I use both the Spotify and Apple Music versions of Playlisty - this bug is present in both. +++ Support: I’ve added you to both our Spotify & Apple Music TestFlight programmes. The latest build of both products should contain the fix to your issue. Let me know if you have any questions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: What am I not seeing? Date: 09/06/2024 Source: Website User: Wallace Baine Text: +++ User: I'm simply trying to transfer playlists from Spotify to AM, and I can't seem to find a way to do that in the Playlisty app on my Macbook. I've downloaded Playlisty for Apple Music on my desktop, but I see no import command in the app. I see no "Playlisty for Spotify" app. I'm happy to pay the one-time fee to transfer the playlists, but I don't see how to get there. And I see nothing in the FAQ that addresses this simple, fundamental task. Does it only work on the iPhone? Why the hell isn't it more obvious? +++ Support: After installing you should see a “Spotify Library” source in your Mac app which you should be able to tap to see the playlists in your Spotify library. Tap on a playlist in there and Playlisty will find Apple Music equivalents to your Spotify tracks. You can browse this and check everything looks good before saving it to Apple Music. Once you are happy with Playlisty’s matches tap “Save” and follow the instructions to save it to Apple Music. That’s it. Maybe if you’ve used other transfer apps you are used to something more complex? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/06/2024 Source: App User: Noe Lupian Text: +++ User: I'd like to cancel the pro membership. Not seeing an option on the app itself. +++ Support: http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 07/06/2024 Source: App User: Angela Granados Text: +++ User: This is not the app for Spotify - even with paying the fee - I want a refund +++ Support: Can you give us more information in what the problem is/what you were expecting? Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro region Date: 07/06/2024 Source: Website User: Nayan Pai Text: +++ User: I’m getting a message in my playlisty app saying this: “Playlisty Pro does not appear to be available to you. This may be because you are unable to make payments or because it is not available in your region.“ I am not sure why it is saying this. I am in the United States - is it not available in this region? Also, my payment methods are already set up, I use them regularly for the App Store and other Apple services. Please let me know! +++ Support: Playlisty Pro is definitely available in the United States! But that message does mean that Playlisty contacted your App Store and it didn’t know about Playlisty Pro…which isn’t something we’ve seen before for a US Playlisty user. I’m not sure why the App Store would say this, other than because there was some kind of glitch at their end. Maybe try again in an hour or two? Let me know if things still aren’t working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: transfer from spotify Date: 07/06/2024 Source: Website User: Joel Biallas Text: +++ User: i see the songs and playlists on playlisty but have not yet seen them over on apple music even though the playlisty app looks like my apple music page. is there a way to actually transfer playlists to apple music? +++ Support: After you’ve clicked on a playlist (or selected multiple playlists) and Playlisty has finished matching then you need to hit the “Save” button to start the process of actually saving to Apple Music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS / can’t read the latest update of Spotify “daylist” Date: 07/06/2024 Source: App User: Pengzhou Wu Text: +++ User: Spotify “daylist” is personalized for each users and provides 50 songs for every several hours. You can get a unique link to your daylist from the website (but not the app, which gives you the link to that specific playlist you saw at that time). I tried to run a background shortcut to add songs from the daylist to AM, and this worked for nearly a day. But now, when I access the daylist via playlisty, it returns a dated version of the daylist. On the other hand, my Spotify app and website show the updated daylist. My playlisty is linked to my Spotify (the daylist link w/o login shows an empty playlist anyway). Do you have any clues? I suspect I visited the link too often but I also assume, with the account linked, access via playlisty should be no diff from the Spotify app or website. +++ Support: Sorry, no, I’m not sure what’s going on there. Officially we don't support importing Spotify-curated playlists (although I'm aware that some people have found “workarounds” 😉). Playlisty doesn’t cache playlists though, so what you get back from an import is always the latest version accessible from the given URL. I believe that Spotify do have versioning of playlists on their side, which might be what you’re seeing, but I’ve not seen any way to access this from their API. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 07/06/2024 Source: App User: Hubert Lewczuk-Tilley Text: +++ User: On both the Mac and the IOS version after logging into spotify, I can only see Liked Songs and Liked Albums. I have paid for the upgrade. Is there something I’m doing wrong? +++ Support: You’re almost certainly logged-in to the wrong Spotify account - it’s easily done (I do it all the time). The easiest way to check is on the Mac: try [logging in to Spotify using Safari](https://open.spotify.com/) (not the Spotify app and not Playlisty) and check you can see all your playlists in your browser. Then from within Playlisty go to the settings tab and sign-out of Spotify and then sign-in using the same credentials you used in Safari. Let me know if that doesn't work and we can check a few more things. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 06/06/2024 Source: App User: Billy Spicer Text: +++ User: I’m exploring your service Playlisty as I debate the move from Spotify to Apple Music… My question: can Playlisty bring over playlists as they are currently organized in playlist folders on Spotify? Right now it looks like I get one massive list of playlists under Spotify Library in Services. No folders, no names. +++ Support: Spotify do not expose folder structures to third party apps so no, I’m afraid you’d need to manually re-create the folder structure on the Apple Music side yourself. Sorry. +++ User: Got it-thanks. Any recommendations for maintaining current organization and workflow re: playlist folders? What have you seen users do that works well? +++ Support: Honestly I’m not sure I’ve seen anything that helps with your specific use-case. A lot of people batch-up their migration into smaller chunks to make it more manageable. If you’re on a Mac there’s a useful “Copy playlist links” menu option in Playlisty you can use to help with this (you can batch-up, copy & paste rows from this option into the Playlisty Scratchpad). But until Spotify make their folders available it’s all a bit painful for those of us with large libraries. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Apple Music: Support Message - iOS Date: 06/06/2024 Source: App User: dresschultz Text: +++ User: I have my synch on under settings >> music . I’m still receiving the below screenshot. I’ve also created a manual playlist with some songs added to it. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.15(644) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5.1) Error: Code: cloudNoAdd +++ Support: There’s actually a third option on that list but it’s really not clear that you need to scroll down to see it - sorry about that! The 3rd option is: 3) Disable Sync Library in Settings → Music & log out of your Apple Music account in Settings → [Your Name] → Media & Purchases. Restart your Device & log back in again. Re-enable Sync Library. This usually works! +++ User: Reboot of my phone helped. Thanks for your assistance! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS / Create play list from text doesn't work Date: 06/06/2024 Source: App User: WuPengzhou Text: +++ User: Please find in the attachment the text file. It’s just one song per line file. It doesn’t work in playlisty either by pasting the text in “scratchpad” or by uploading to “files”. +++ Support: I’ve had a quick scan of that file and it seems to have 1,998 rows and 2,015 “ - “ track/artist separators. For normal track recognition Playlisty would expect one “ - “ per row and it’s not finding it, so it’s falling back on other recognition techniques which don’t perform as well. Make sure there’s only one “ - “ per row, basically. Unfortunately we don’t find Apple’s search engine performs very well with non-roman character sets or classical tracks, so even if you manage to fix the above you may find that the match rate is poor. Do you have access to ISRC codes for the tracks you are searching for? If you have access to those you might get better results using a format such as: "isrc","album","track","artist" "FRX872113508","不霏Fearless","Stalker窥探者","Fei" "FRX872113506","不霏Fearless","狩猎阿多尼斯","Fei" "FRS182146432","不霏Fearless","疯狂灰姑娘","Fei" (FYI…none of the above will actually match on Apple Music but the format works) +++ User: Thanks a lot for the quick reply! I will try what you suggested. In the mean time, I found the scratchpad doesn’t for single line text (see attached), did I do wrong? +++ Support: You’re correct - there’s a sanity check in there which says “if it’s less than 4 rows it’s not a playlist”, although I’m not sure why we still need that. I’ll make enquiries about getting that removed in a future version. +++ User: Yes, more than 4 lines work. Go back to the first email, now I have a file with exactly one “ - “ per line (attached), but the app still cannot match a single song from it, seems there are other issues. +++ Support: Try deleting the empty line at the end of the file (or simply paste the text into Scratchpad). I get around 400+ matches. Not great, but not none. +++ User: Thanks, deleting the empty line and I get 750 (150 inexact but mostly correct), more than yours maybe bc I use AM Japan ;) I checked but not ways to get the ISRC from the source platform, any other suggestion you might have? +++ Support: Yes the Japan catalog will definitely have more of those tracks than the UK catalog. Unfortunately I don’t have a better suggestion, unless the track names are available in roman rather than kanji text? Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists Date: 06/06/2024 Source: Website User: Steve Mann Text: +++ User: Before purchasing can you please tell me if this App will allow me to recover both Playlists and Ratings on my MacBook Music which has been lost during transfer between new and old MacBooks? +++ Support: To be clear, are you referring to tracks/playlists in Apple’s “Music” app? Or “Apple Music” tracks/playlists? They are different things. If you mean the former, then no it won’t help. If the latter then possibly but I’d want to understand why you can’t recover your files from the cloud first. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/06/2024 Source: App User: Ross Fortune Text: +++ User: I hope you’re well. Attempting to move my Spotify playlists to Apple Music, but receiving the following errors. Can you please help? "Justin Timberlake – Man of the Woods": This playlist is temporarily unavailable on Spotify [429] "The Police – Synchronicity (Remastered)": This playlist is temporarily unavailable on Spotify [429] +++ Support: Those “429” errors basically mean that Spotify is overloaded and is rejecting Playlisty's requests to read your playlists. Playlisty has lots of logic to try and work around those errors so for it to give-up things have to be pretty bad at Spotify’s end. Normally I’d recommend simply waiting a bit and then trying again, but you clearly have quite a few playlists to move so if possible I’d also consider breaking them into smaller chunks and moving them chunk at a time. It’s a bit of a nuisance but you might find that it’s quicker in the long run. +++ User: That’s great Andy, thanks for the swift response! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 06/06/2024 Source: App User: Josie Summerville Text: +++ User: Cancel account +++ Support: https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Saving Playlists Date: 05/06/2024 Source: Website User: Ayo Text: +++ User: After copying over my Spotify playlists, I noticed that the songs were the same but it was not the same type and quality as the Apple Music songs. Is there a way to change this to get Apple Music quality? +++ Support: Apologies but I’m not 100% clear: are you copying playlists from Spotify to Apple or the other way around? If Spotify to Apple there are some settings you can tweak to get the best quality Apple Music tracks. We’ve put together a guide [here](https://www.obdura.com/faq/matching/) but bear in mind that almost all tracks on Apple Music are lossless quality so there will be a quality upgrade whichever settings you use. If you are copying from Apple Music to Spotify then I’m afraid it’s not possible to select tracks according to quality as all Spotify tracks are the same quality. Hope that makes sense! +++ User: Apologies on the delayed response. Yes, I am looking to copy playlists from Spotify to Apple and was looking for the Dolby Atmos quality if possible. Thank you for adding the guide. I see there is a step for Dolby and lossless so I will try that again. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/06/2024 Source: App User: Greg Thompson Text: +++ User: My spotify playlists are not appearing on the app correctly; I only see liked albums and liked songs (and they’re not correct). Any help would be appreciated. +++ Support: There aren’t any known issues with Playlisty in that respect - are you certain you’re logged in to the right Spotify account? It might be worth you signing-out of Spotify (from the Playlisty Settings tab), signing back in again and the refreshing your Spotify view (you can pull-down to refresh). Let me know if that doesn’t fix things and we can try some further troubleshooting. +++ User: Yep, wrong account. Thank you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/06/2024 Source: App User: Tim Rogers Text: +++ User: just wanted to check if you’re aware that the Beatport connectivity isn’t working. I have some in ‘Sources’ that no longer load. If I paste a link into scratchpad I get the following https://www.beatport.com/playlists/share/3427296 Something went wrong! The following error occurred while reading your playlist: "Playlisty Import - 5/6/2024": The operation couldn’t be completed. (Playlisty_for_Apple_Music.PLResponse.QueryError error 2.) +++ Support: Thanks for getting in touch. Yes we were aware - it’s down to a change Beatport made yesterday. We released a new version of our app a few hours ago which we hope fixes the problem. I can see it [on the App Store already](https://apps.apple.com/gb/app/playlisty-for-apple-music/id1459275972). Would you mind updating your app and letting me know if that fixes things for you? +++ User: Sod’s Law 🤣 updated and it’s all working. Thx for your help +++ Support: Thanks - good to hear! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Sync library issue Date: 04/06/2024 Source: Website User: Tony Text: +++ User: Hi there, I am having issues connecting to my Apple Music app. It asked me to sync the library. I have done that. I’ve checked the settings several times. It’s still does not connect. I’ve also restarted the app. Any assistance is appreciated. +++ Support: Playlisty should give you advice on how to fix this issue - it’s an Apple bug which we see a lot. The final step is this: Disable "Sync Library" in "Settings → Music" & log out of your Apple Music account in "Settings → [Your Name] → Media & Purchases". Restart your Device & log back in again. Re-enable "Sync Library”. This usually works! +++ User: I followed all the steps and it still provided an error. Thanks anyway have a good one. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/06/2024 Source: App User: rasharmcc Text: +++ User: Do I have to make another purchase for the “Apple to Spotify” app even though I purchased the “Spotify to Apple” app? Seems like there should be reciprocal treatment… it won’t let me restore my purchase from the Apple-to-Spotify app though. +++ Support: Sorry - these are 2 separate products. We try to keep the price for Playlisty low by only charging people for what they need, and most only need to go one way. But even if you purchase both of our Playlisty Pro products I think that amounts to significantly less than any comparable product, no? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/06/2024 Source: App User: Nick Walsh Text: +++ User: I've just transferred my Spotify playlist to Apple, but it didn't save all the tracks. How do I find out which tracks you could t match so I can add manually? +++ Support: Can I just clarify: do you want a list of tracks which didn’t match? Or was there a problem saving and not all tracks got saved? If the latter, was there an error message? +++ User: There was 882 in my Spotify list, about 722 showed up. There are over 666 in the “linked” category - do I need to go through every one to get them into the playlist on Apple Music? +++ Support: If 722 showed-up in Spotify that implies linked + strong + weak matches = 722 In general there’s not much point in reviewing linked & strong matches but it’s worth reviewing the weak (amber) and unmatched (red). In case it’s not clear you can review just the unmatched tracks by tapping the red “total” icon. However that match rate (160 unmatched?) is MUCH lower than Playlisty usually achieves with Spotify - I’d like to see why it’s so bad. Would you be able to share a link to the Spotify playlist with me so I can then see what’s going on? +++ User: Link is below. https://open.spotify.com/playlist/7aMFG2MTyZ9phTpE0cOGVS?si=gK9IYRAGQAazY-VWn5nGxQ&pi=e-rVz8iljVRkGH +++ Support: When I look at that playlist in Spotify there’s only 722 tracks (which is the same as Playlisty shows) - am wondering where you are seeing the 882 number? Could it include some local tracks that aren’t in Spotify’s catalog? Or are you including the “recommended” tracks that Spotify adds to the end? Unfortunately in both those cases Spotify doesn’t send the additional tracks to Playlisty. Could that be it? +++ User: It could well be Andy. I thought I had seen a number that was over 800. Must have been mistaken. Thanks for checking. +++ Support: Good to know - thanks. 1 mismatch is much more usual for Playlisty on a playlist of that size… +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Is Napster Compatible with Apple Music Date: 03/06/2024 Source: Website User: Stephen O. Hedstrom Text: +++ User: Can I use Playlisty to transfer playlists from Napster to Apple Music? +++ Support: No - I’m afraid Playlisty doesn’t currently support Napster. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Missing all my playlists from Spotify Date: 03/06/2024 Source: Website User: Jason Text: +++ User: Spotify seems to have connected, but I don’t see any of my playlists that I created. It’s a family account and I think it picked up my daughter’s lists instead of mine. +++ Support: Yes the usual reason for not seeing Spotify playlists is because you’re connected to the wrong account (it’s easily done). The usual fix is usually to head over to Playlisty Settings, scroll down to the Spotify section, select sign-out and then sign-in again ensuring you’re connecting to the right account. If this doesn’t work for you please let me know: - Are you on a Mac or iOS device? - Are you using Playlisty for Apple Music? Or Playlisty For Spotify? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/06/2024 Source: App User: Mike Thomas (& CqueX) Text: +++ User: I really like your App 👍🏼 is there a possibility to sync Bandcamp too? +++ Support: Thanks for the feedback & for getting in touch. Bandcamp is a platform we keep a close eye on as we’d like to support it. Unfortunately they don’t currently have an official API for third-party developers (or at least not one which would give us the access we’d need) and that rules it out for us at the moment. However if they ever introduce such an API we’d likely add them to Playlisty. Can I just check what your use-cases would be? Our current assumption is importing Bandcamp wishlists, purchases & playlists to Apple Music & Spotify. Does that sound right? +++ User: that was a quick response 👍🏼 I answer your question tomorrow, was a busy day so far. What I want to mention, I‘ve seen that all my beatport links doesn’t respond anymore, even when I search by hand, there is no more beatport result. What is wrong, this is my mean feature! Have a nice Morning / Evening, talk to you +++ User: Thanks for the heads-up on Beatport - looks like they’ve changed something at their end. We’ll take a look. +++ Support: I think we have a fix for the Beatport issue. It could take a few days to make it to the App Store; would you like to join our beta test group so that you can try it out? It will mean installing an Apple app called “TestFlight” (full details will be provided when I add you). +++ User: No problem - I‘ll do 👌🏼 +++ User: installed the App looks good and seems to work like before. How can I help you now? +++ Support: Thank you! That’s all we need thanks. Please let me know if it stops working. +++ User: I didn’t installed your developer app on iPhone (also no yellow dot), but it works now, just wanted to let you know about. 👌🏼 +++ Support: Thanks! +++ User: Everything still works fine 👍🏼 +++ Support: Thanks! I think this build is looking good now. Would you like to stay in our beta test programme? I’ll leave you in for now but just let me know if you want to leave. +++ User: No, it’s fine! I also talk to Andy, before we had contact. I have some ideas, maybe they are possible to realize in one of the next versions. I try to get them to the point (already collecting screenshots) and send it over to you guys 🔥 +++ Support: Sounds good! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unable to add to a shared / collaborated playlist Date: 02/06/2024 Source: Website User: Jord Text: +++ User: I am trying to regularly update a collaborated playlist with playlisty. However as soon as I collaborate the playlist in Apple Music, I get a "This playlist is read-only. You can not add tracks to it". Is there a way to allow Playlisty to a collaborated playlist? +++ Support: Unfortunately once a playlist is made “collaborative” Apple mark it as non-editable to third party apps. I’m not sure why. We did try ignoring this flag and attempting to add to collaborative playlists regardless but we got errors back from Apple Music. As far as we know it’s definitely not possible, basically. Sorry! +++ User: I understand. Too bad Apple made that decision, but I understand they want to control their APIs. Thanks for the (extremely) quick response! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 01/06/2024 Source: App User: Chuck Johnson Text: +++ User: Apple play is dowloadin my whole library inzstead of playing gthe Elena Playlist ___________________________ Diagnostics: Unknown error Product: Playlisty for Apple Music Version: -- 3.14(640) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(16.6) Error: Code: unknown +++ Support: Can you give us a bit more to go on please? E.g. what were you trying to do in Playlisty and what actually happened? Maybe a screenshot of any errors? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can you transfer Apple music playlists to Spotify using this app? Date: 30/05/2024 Source: Website User: Lanny Hsu Text: +++ User: I understand this app is amazing for transferring from Spotify to Apple Music, but can it transfer or sync from Apple Music to Spotify? +++ Support: You’ll need our new [Playlisty for Spotify](https://apps.apple.com/gb/app/playlisty-for-spotify/id6478105775) app to transfer to Spotify. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family share didn’t work Date: 25/05/2024 Source: Website User: Andrea Corvi Text: +++ User: Hello, I’m a happy customer of Playlisty and bought it on my family account on the 22nd May (order ID: MSHLFVSY1H) Today, whilst having my family purchase sharing active, my wife bought the app again thinking that it wouldn’t charge again, like states in your help page and it actually charged my card again … Could you please refund me this second transaction (MMGBYW87VW) as it’s not fair to pay twice for the same app whilst we share all of our subscriptions and purchases. +++ Support: Sorry to hear that - not sure how it could happen. Unfortunately we app developers have nothing to do with the transactional / refund side of things - it’a all handled by Apple, so you’ll need to reach out to them. They are usually pretty reasonable about refunds etc. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Using playlisty purchased on the same machine Date: 01/06/2024 Source: Website User: Adam Lippai Text: +++ User: I’ve purchased playlisty to move from Spotify to Apple Music on my family MacBook. I wanted to use it for my wife’s Spotify and Apple Music as well but it says she didn’t purchase it. It’s the same machine but different log in, different Apple Music account. How can I use the playlisty already purchased to save her Spotify to her Apple Music? +++ Support: You need to set up [Family Sharing] and share your App Store purchases to all members of your “family”. Once that’s set up properly your wife should simply be able to install Playlisty in her own account and then “restore” your purchase to get full Playlisty Pro functionality. Having said that the process does seem to be a bit buggy on Apple’s side so we’ve put together some tips to help get it working: https://www.obdura.com/faq/restore-purchase/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 31/05/2024 Source: App User: Jacopo Gornati Text: +++ User: I have a spotify playlist with 5000 songs and it matches ~4400 when i save it in apple music it keeps adding only like 17,24,700,800 songs randomly. Please help me out and fix this i even paid for pro version. Thank you +++ Support: What error does Playlisty give you when it’s finished saving? If it doesn’t give an error then the playlist will have saved Ok. If you look at the playlist Apple Music straight after saving and see a small number of tracks then that just means that it’s taking time to sync, because Playlisty crates playlists in the cloud and they often take time to sync back to your device. If you wait a while the full playlist should appear. If there’s an error message please send me a screenshot and we’ll look straight in to it. Also if you could send a link to the playlist in Spotify that might be helpful. +++ User: It gives no error the saving is “successful”, but it adds only 776 songs every time, about the sync i tried waiting ~10 minutes nothing changes. The playlist link is this one: https://open.spotify.com/playlist/2Dwhwhcjsyp0wK9jf0vKlk?si=iQ0GKnJdQ7SGBHXY8K23bw&pi=e-KdREeTfmSAm6 +++ Support: Just tried that playlist myself. In Playlisty I get 4,335 saved tracks: And in Apple Music the same: So you are definitely seeing Apple Music sync issue. If you have access to a desktop machine with a browser you can confirm this for yourself by logging in to [music.apple.com] and viewing the cloud version of the playlist there. If you still aren’t seeing the full playlist on your device then something is holding up Apple Music sync for you (this happens a lot). The usual fix for this is to force a full re-sync by turning off Settings -> Music -> Sync Library, waiting a few minutes, then turning it back on again (when you turn it off make sure it’s REALLY turned off as it has a habit of turning itself back on again). Let me know how you get on. +++ User: On pc everything is fine, on mobile i tried your fix many times i still only sees those 775 songs i have no idea how to fix this +++ Support: Unfortunately Apple Music has quite a few bugs in this area but the following usually fixes most issues: 1. Disable 'Sync Library' in 'Settings → Music’ (as you did before) 2. Log out of your Apple Music account in 'Settings → [Your Name] → Media & Purchases’ 3. Restart your Device 4. Log back in again 5. Re-enable 'Sync Library' This usually works, and it’s most likely what Apple will ask you to do if you contact them. If this doesn’t fix your issue then I’m afraid you’re going to need to get in touch with Apple as it’s really an issue on their side - just tell them you’ve created a playlist and can see it’s fine on the web but it’s not syncing to your mobile. But usually the steps above will fix things and this won’t be necessary. Please let me know how you get on either way. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists aren’t showing up Date: 25/05/2024 Source: Website User: Ansha Dewani Text: +++ User: How long does Apple Music take to reflect the newly saved playlists? None of the playlists I transferred over are showing up. +++ Support: Playlisty creates its playlists in the cloud and they then sync down to your device, so if you can’t see them within a minute or two it’s usually down to a sync issue. These are quite common with Apple Music, unfortunately. If you have access to a browser on a Mac or PC you can check this for yourself by logging in to [music.apple.com] and looking for your playlists there: you’ll almost certainly find them as you expect them to be. To fix this, the best thing to do is to go in to Settings -> Music and turn-off “Sync Library” (make sure it stays off as it has a habit of turning itself back on again). Then reboot your device and turn “Sync Library" back on again. That usually fixes it! +++ User: That worked! Thank you so much. One last question, does the app sync any pictures I put on my playlists? Like if I used a pic for the title of the playlist in Spotify, would it show up in Apple Music? +++ Support: Unfortunately Apple Music doesn’t allow us to upload playlist artwork, so no we can’t do that automatically. However you can long-press on a playlist picture in Playlisty to bring a pop-up menu which lets you save the artwork to your photo library, and from there it’s very easy to add it back in the Apple Music app. Hope that makes sense. More details here: https://www.obdura.com/faq/about-artwork/ Our other app “Playlisty for Spotify” does copy playlist artwork over but that’s because Spotify allow it. +++ User: Thanks for the tip! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 24/05/2024 Source: App User: John M. Text: +++ User: It seems like there was a recent update that improved Playlisty for large batches like this from Spotify. I proceeded through loading all the playlists' tracks, then selecting new matches for some of them that had weak matches, and saved them. However, shortly after that point, the app froze for several minutes and I restarted it. Now it seems that my in-progress edited matches are inaccessible! The "Spotify Library" tab takes me back to the beginning of the process. Is this intended? Is there a way I can access the edits I had saved before? I spent around 45 minutes doing the whole process. If I do have to do it again, is there a way to save the progress as I go? I hit the "Unsaved changes" button, which I believe was meant to save the changes, but then when the app crashed and restarted I couldn't see a way to get back into the flow from before. Also, is there a way to remember my choice for a certain song across all my playlists? I'm transferring several spotify playlists, some of which have the same song which I have to edit the match for, and I seem to have to edit the same song's match for each playlist it's on. A couple more issues/feedback: * some playlists are unable to copy because they have duplicate names. Spotify doesn't have this restriction, so it would be nice to automatically hanlde this error by adding an increment to the end of the name, like "Duplicate Playlist (1)" to skip the error * the playlist descriptions are not copied, and instead cleared and reset to "This playlist was created using Playlisty for Apple Music". it would be preferable to have this prepended to the original description instead, like "This playlist was created using Playlisty for Apple Music - original description..." Thanks! +++ Support: Sorry to hear about the issue you hit. I’ll attempt to answer your question in turn: It seems like there was a recent update that improved Playlisty for large batches like this from Spotify. > That’s correct. We also added a new “Copy playlist links” menu option which allows you to more easily create batches of playlists to import (you can now manually paste chunks of, say, 20 playlists at a time into the scratchpad to make huge imports more manageable). I proceeded through loading all the playlists' tracks, then selecting new matches for some of them that had weak matches, and saved them. However, shortly after that point, the app froze for several minutes and I restarted it. > This is the core concern for me: so the app froze during the saving process? Can I just check what mode you were using? e.g. “Save to new” or “Add to existing”. Also was this on your Mac or another device? > Also can you recall whether the freeze happened right at the start? Or part way through the process? Can you recall what message was on the screen at the time? Now it seems that my in-progress edited matches are inaccessible! The "Spotify Library" tab takes me back to the beginning of the process. Is this intended? Is there a way I can access the edits I had saved before? I spent around 45 minutes doing the whole process. > Yes there’s no interim saving of results I’m afraid: the saved playlist is the way we capture your edits. The trick is to not crash! If I do have to do it again, is there a way to save the progress as I go? I hit the "Unsaved changes" button, which I believe was meant to save the changes, but then when the app crashed and restarted I couldn't see a way to get back into the flow from before. > Only by saving the playlist itself. After saving you can continue editing, so it’s possible to save interim versions as you go along. However, as above, the trick is to not crash so that this is unnecessary. Also, is there a way to remember my choice for a certain song across all my playlists? I'm transferring several spotify playlists, some of which have the same song which I have to edit the match for, and I seem to have to edit the same song's match for each playlist it's on. > No, but this has been asked for a number of times and is on our list for a future release. We don’t have a timeframe yet. some playlists are unable to copy because they have duplicate names. Spotify doesn't have this restriction, so it would be nice to automatically hanlde this error by adding an increment to the end of the name, like "Duplicate Playlist (1)" to skip the error > Can I just check what exact error message you are seeing here? Just trying to work out whether there are: a) Duplicate playlist names on the Apple Music side (I think this will only be an issue if you are in “Add to existing” mode as Playlisty can’t work out which of the playlists to add to; if you are in “Save to new” mode it ought to create new playlists exactly as you describe) b) Duplicate playlist names on the Spotify side (although allowed on Spotify this will always be an issue for Playlisty as there’s no way to distinguish which one you actually selected) c) Duplicate tracks in a playlist. This is only an issue if you try to use “Add to existing” mode (which doesn’t allow duplicate tracks) on a playlist which already has duplicates e.g. was initially created using “Save to new” mode, which allows duplicates. This limitation exists because of a nasty bug in Apple Music - it’s the only way we could get this to work reliably. the playlist descriptions are not copied, and instead cleared and reset to "This playlist was created using Playlisty for Apple Music". it would be preferable to have this prepended to the original description instead, like "This playlist was created using Playlisty for Apple Music - original description..." > If you are using Playlisty “Pro” then original descriptions should always be copied. Is it possible this is happening on a playlist that was initially created before you’d bought Playlisty Pro? If not is there a chance you could send me a link to a Spotify playlist which loses its description when copied to Apple Music? For me, playlist descriptions seem to be copying Ok. > Please note that (on a Mac) once a playlist has been created the title, description and initial tracks are set in stone. From then onwards Apple only allow apps such as Playlisty to add tracks to the end of the playlist, so it’s impossible to update the description. On iOS devices there’s a bit more flexibility. +++ User: Thanks Andy! Given your response that there's no saving of in-progress match edits, and I'm working with such a large set of playlists, my process is now just to take notes on which songs I'm editing, so that if crashes or other issues happen, I can make the edits quickly next time. Of course, it would be great if Playlisty could improve this for other users, but personally I'll get there eventually. As for the issues with duplicate playlist names, as well as the generic playlist description, it seems that my purchase of Playlisty Pro didn't go through as expected. Now that I completed the purchase, both of these work as expected! However, due to my initial bad copies with bad descriptions and only 20 songs each (since I was accidentally on the free version), I since had to go through several tries of getting all those playlists deleted from Apple Music! This isn't a Playlisty problem, it's just that Apple Music makes it very confusing to delete playlists from the computer AND to get them to stay deleted in the account library/on other devices. But we're getting there. Again, this is why it's become important for me to take those notes of which track matches I'm editing, because it's not just a Playlisty crash that can get me to have to start over. I think I'm going into my 4th or 5th try now ;D Anyway, I've answered your questions anyway below. Can I just check what mode you were using? e.g. “Save to new” or “Add to existing”. Also was this on your Mac or another device? > I was using "Save to new" on a Mac Also can you recall whether the freeze happened right at the start? Or part way through the process? Can you recall what message was on the screen at the time? > It was part way through the final process after proceeding with "Save to new". I don't remember the error message. Can I just check what exact error message you are seeing here? Just trying to work out whether there are: a) Duplicate playlist names on the Apple Music side (I think this will only be an issue if you are in “Add to existing” mode as Playlisty can’t work out which of the playlists to add to; if you are in “Save to new” mode it ought to create new playlists exactly as you describe) > I believe it was this, errors on the Apple Music side, but Playlisty Pro seems to handle it fine and add the increment, e.g. "Playlist Name (1)" +++ Support: Keeping all your edits "backed-up” definitely makes sense - we’ll take a look at how much work that would be. And glad the playlist naming and descriptions is working now but sorry to hear you’re going to have to start again. If you think deleting Apple Music playlists on a Mac is hit & miss you should try it on an iPhone! Best thing is to delete everything and then leave it a few hours. Then turn-off sync library and then turn it back on again. And then finally delete the remaining playlists that inevitably re-appear at that point! Many thanks for the feedback regarding the hang while saving - if you see anything like that again would you mind taking a screenshot of Playlisty before you terminate it? That should give us a more precise idea of where the issue might be. +++ User: Yeah, I'll take a screenshot if it happens again. Deleting on the iPhone wasn't feasible because I had hundreds of playlists. Deleting on Mac and then leaving it to sync for several hours seems to have worked. +++ User: Here is a screenshot of the issues copying some playlists. I ran it a second time and only selected these and they worked. My guess as to why the duplicates didn't just add the incrementer is because I had duplicates of them in my spotify library and the logic to fix these duplicates happened in some part of the code that didn't catch that case. +++ Support: Thank you John - that’s really interesting. I still can’t quite understand why Playlisty’s not incrementing those playlist names. If they already exist on the Spotify side that really should be fine. One thought: do you have duplicates of those playlists on the Apple Music side? In different folders maybe? I’m wondering if there are (for example) 2 playlists both called C1 being copied over in the same batch that Playlisty assumes that both copies have a clear run and doesn’t increment the playlist names for either but then gets a nasty surprise when it comes to save the second one because suddenly C1 already exists. Is that possible? All the best and many thanks for your help +++ User: "I’m wondering if there are (for example) 2 playlists both called C1 being copied over in the same batch that Playlisty assumes that both copies have a clear run and doesn’t increment the playlist names for either but then gets a nasty surprise when it comes to save the second one because suddenly C1 already exists." > Yep, I think that's it too. I started with 0 playlists in apple music, and 2 playlists of the same name in Spotify +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: No replace mode on macOS? Date: 01/06/2024 Source: Website User: Frederic Text: +++ User: Why is there no replace mode on macOS? Shouldn't it be possible? +++ Support: Unfortunately the Mac version doesn’t support Replace Mode because of an Apple limitation: they do not make the API that we use for Replace Mode available on macOS yet. Sorry! When Apple make the necessary API available on macOS we will release Replace Mode. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Family sharing Date: 31/05/2024 Source: Website User: Jerry SJ Text: +++ User: I shared my apps purchase to my family. My daughter download the apps. Then restored the purchase, but couldn't go through with error messages. +++ Support: This is an issue we see with the App Store quite often unfortunately. We put together this list of things to try to resolve the issue: https://www.obdura.com/faq/restore-purchase/. However if these steps don’t work I’m afraid you’ll need to contact Apple as it’s an issue their end, not an issue with Playlisty itself. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 31/05/2024 Source: App User: Darrel Und Text: +++ User: want to ask Is it possible to switch to different apple music account, while retaining paid apps status? since i want to transfer from other apple music account, yet i already buy the playlisty pro app +++ Support: Playlisty Pro isn’t tied to your Apple Music account - you can switch to a different account and as long as you Sign-out & then Sign-in again (from the Settings page) it will work fine. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/05/2024 Source: App User: Creation Text: +++ User: I downloaded playlisty for apple music not knowing the playlisty app for spotify is the one i should’ve downloaded to transfer my playlist from apple to spotify. Is there any way I can get a refund thank you +++ Support: Best thing to do is to get in touch with Apple and ask them for a refund - they are usually pretty good about this sort of thing. Afraid it’s not something we can do from our side - app developers don’t have access to any of the account / payment systems, it’s all done by Apple. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 29/05/2024 Source: App User: Kiara Vu Text: +++ User: I need help w the app for my Mac. ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.5(70) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.2) Error: Code: OAuth2 +++ Support: Sorry to hear you’re having problems. It looks like Playlisty is hitting an issue trying to connect your Spotify account - is that correct? Can you recall the last screen you were at before you got the error message (a spinning wheel? Or a Spotify login screen maybe?). If you are able to grab a screenshot that would be a huge help. Also you’ll usually see a “Try another way” button on the login screen - it would be good to know if you tried that or just used the “Connect” button. Sorry for all the questions. +++ User: I will try it again later and let you know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace Mode Cannot Find in Mac App Date: 28/05/2024 Source: Website User: Kaung Myat Hein Text: +++ User: I really love your app. i would like to see the `Replace Mode` in the Mac Version too. I think I have seen it once, however, I cannot find it now. How can I find it please? +++ Support: Good to near that you are pleased with Playlisty. Unfortunately the Mac version doesn’t support Replace Mode. This is because of an Apple limitation: they do not make the API that we use for Replace Mode available on macOS yet. Sorry! When Apple make the necessary API available on macOS we will release Replace Mode. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 28/05/2024 Source: App User: Arturo Filastò Text: +++ User: I am trying to connect my spotify account sblinda to my apple music [hellais@mac.com] Let me know how to debug it. ~ A. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: it 3.14(640) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: Code: unknown +++ Support: Thanks for getting in touch - that error means that Apple Music had some kind of issue that we’ve not seen before and don’t know how to handle. It’s very unusual: Playlisty has handlers for dozens of different issues that we commonly see. Did you try following the steps recommended by Playlisty? Those are definitely the first things to try. Also can I just check if you are enrolled on Apple’s beta test program? I’m wondering if it’s some kind of new error condition that Apple have just introduced. +++ User: Thanks for following up. In the end I managed to get it to work. I’m not really sure what happened. It was some kind of transient bug. Keep up the good work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/05/2024 Source: App User: Oliver Belfield Text: +++ User: Is there a way to use your app to transfer from Apple music to Spotify? +++ Support: To import playlists to Spotify you need our [Playlisty for Spotify] app. That will transfer from Apple Music and all of the other usual sources. +++ User: Thanks Andy, I found that app now! Is it possible to get a refund for the $3.99 I spent on the Apple Music app so I can buy the Spotify lifetime one instead? +++ Support: Not sure - I’m afraid we app developers don’t handle the payments/refunds side - it’s all handled by Apple. I think they are usually pretty reasonable though - it’s definitely worth getting in touch with them. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/05/2024 Source: App User: Jakob Eldøy Text: +++ User: None of my playlists generated from this app in apple music is updating. I can see there are changes in the playlist on spotify, but they are not appearing in Apple Music. I have generated them using the playlist URL since these are playlists made by spotify (release radar, discover weekly) +++ Support: To update a playlist, you need to open Playlisty again and re-run the sync & save. You can schedule this to happen automatically by first creating a Siri Shortcut and then adding that to an Automation so that it runs regularly (e.g. once a week). To find out how to do this take a look at our guide: +++ User: I have set up a sjortcut and automation. Everything seems to work, but the playlist doesn’t update after running the automation or the shortcut. +++ Support: Cool. So there are few things to check, more details on that web page: - Do you have notifications enabled for Playlisty? That’s how Playlisty will let you know what the problem is, if there’s a problem - Do you have the “Check Playlists have Finished” loop at the end of your Shortcut? Also (and probably the first thing to try) do the playlists update when you run Playlisty manually using add mode or replace mode? It’s important to make sure there are no issues here (e.g. sync issues with Apple Music) before we focus on Shortcuts specifically. +++ User: 1. Notifications are enabled. 2. I have the «check playlists have finished» loop 3. When I use the add mode manually the playlist will update. THe playlist has different names on Spotify and on apple music. Does this matter? +++ Support: Names should not matter, as long as you are passing in the title for Apple Music on the first line of the shortcut. However it might be worth deleting the caption from the first line to see if things work properly with the default caption, just to rule that out? Also can I just check whether you are using replace mode, add mode or neither? I’m wondering whether we can narrow down the problem to one of those modes and not the others by trying the different modes. +++ User: Im using the add mode. I tried to delete all songs from the playlist. WHen I ran the shortcut again it was updated with the newest songs - so something is working. Im happy with this solution. +++ Support: Good to hear - thanks for letting me know. Add mode is usually very reliable - it’s what I use for my own playlists. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 21/05/2024 Source: App User: Tyler Rogers Text: +++ User: App keeps saying sync library isn’t turned on, even though it is. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.14(640) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: Code: cloudNoAdd +++ Support: That’s a common issue - it’s a bug in iOS and Playlisty should have recommended the steps you need to take to fix it. Did it show you some steps to take? You may need to scroll down the list (which isn’t always obvious) to get to the bottom one. That usually fixes it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: what is playlisty Date: 21/05/2024 Source: Website User: wayne case Text: +++ User: Can you tell me what exactly is playlisty and what can it do? +++ Support: The best place to go to find out about what Playlisty can do is here: https://www.obdura.com/playlisty/, but if you have any specific questions I’d be happy to answer them. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/05/2024 Source: App User: Elyse Briggs Text: +++ User: Playlists not being generated even after paying for the service. I am trying to put my playlists from Spotify to Apple Music and it’s saying it can’t do that because the playlist has already been made, but the playlist doesn’t appear on Apple Music at all, anywhere. +++ Support: Playlisty creates its playlists in the cloud and they then sync down to your device, so if you can’t see them it’s usually down to a sync issue. These are quite common with Apple Music, unfortunately. If you have access to a browser on a Mac or PC you can check this for yourself by logging in to [music.apple.com](http://music.apple.com/) and looking for your playlists there: you’ll almost certainly find them as you expect them to be. To fix this, the best thing to do is to go in to Settings -> Music and turn-off “Sync Library” (make sure it stays off as it has a habit of turning itself back on again). Then reboot your device and turn “Sync Library" back on again. That usually fixes it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Definition of playlist Date: 19/05/2024 Source: Website User: Barnet Text: +++ User: I tried to find this information but didn't see it, apologies if I missed it. My only Spotify playlists are ones I created myself, I have no widely available playlists. Will Playlisty transfer those? Also, I have albums on Spotify that are not in playlists. Will those be transferred? I have some playlists and albums of classical music, will Playlisty transfer them to Apple Classical? +++ Support: Yes, all those things should work fine. However the basic version of Playlisty is free so I’d strongly recommend that you download Playlisty and give it a try. You’ll only be able to download 20 tracks with the basic version but you’ll be able to get comfortable with it and see what it can do before you need to pay for it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 19/05/2024 Source: App User: Gerrit. Alias Yogen yogierock De bruin Text: +++ User: I can’t come in. ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: nl 3.14(640) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.0) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription ([music.apple.com]. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Local files Date: 17/05/2024 Source: Website User: Jakob Vesterstrøm Text: +++ User: What is the format of the playlist used when using the function "read playlists from file"? You mention CSV, M3U, and others. I have tried various formats, but only one track seems to be found (the last one)? Can you give an example? +++ Support: I’m attaching a zip of some random playlist files which should give you some examples of the kinds of files & formats we support. Shout if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: how to pay for playlisty Date: 16/05/2024 Source: Website User: Allan Petersen Text: +++ User: how do i pay for playlisty? +++ Support: Hi there. You should be able to simply tap the panel below. Do you see the panel? If you see a message instead, could you send a screenshot? +++ User: thank you for your timely response. I can’t find that panel or any link to pay for your product. Can you send me the link? +++ Support: It’s an in-app purchase so you need to make the purchase from within Playlisty itself. There are 2 places where you should see that purchase panel: 1). If you go to the “Settings” screen, it should be at the top 2). If you are about to save a playlist, it should be right there in the middle of the Save screen If you can’t see it there might be a message there instead. Something like: "Playlisty is trying to contact the App Store…” "Playlisty received an error from the App Store” "Playlisty Pro does not appear to be available to you. This may be because you are unable to make payments or because it is not available in your region. If you think this is wrong, please contact Playlisty support” Do you see any of those messages? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Reverse list export? Date: 17/05/2024 Source: Website User: Robert Audet Text: +++ User: Hi. I’ve used this app for importing a Spotify playlist into Apple Music. I’ve modified this playlist and would like to know if it’s possible to export FROM Apple Music and import INTO Spotify. +++ Support: I’m afraid you’ll need our other app - “Playlisty for Spotify” - if you want to move playlists into Spotify. Our Apple Music app is all about moving stuff into Apple Music - it’s just one way. Sorry! +++ User: Thanks for the heads up. I will check this out. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty for Spotify: Support Message - macOS Date: 17/05/2024 Source: App User: kayosblooddiamond Text: +++ User: MALO SEKI HOW DO I LOG IN ___________________________ Diagnostics: Spotify state: Unable to perform Spotify login at this point Product: Playlisty for Spotify Version: -- 1.5(70) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.5) Error: Code: OAuth2 +++ Support: Do you see a “Try another way” button, underneath the “Connect” button? There are a couple of reasons why the “Connect” button might not work but hopefully the “Try another way” button will resolve this. Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 14/05/2024 Source: App User: Daryn Cazin Text: +++ User: Having a bit of trouble. I’ve loaded $2.99 on my iCloud account because every time we verified the code it said wrong code and now it won’t use the $2.99 to purchase the pro option. Please help I want to kick Spotify to the curb, +++ Support: I’m afraid the payments side is all handled by Apple, not us, so your best bet is to get in touch with them. Sorry I can’t help! +++ User: That’s okay! I think we figured it out. That said, I have several devices with my Apple ID and the Playlisty playlists are only showing up on one device. Any advice? +++ Support: Playlisty creates its playlists in the cloud and they then sync down to your devices, so if you can’t see them it’s usually down to a sync issue. Best thing to do is to go in to Settings -> Music and turn-off “Sync Library” (make sure it stays off as it has a habit of turning itself back on again). Then reboot your device and turn “Sync Library" back on again. That usually fixes it! +++ User: Spectacular! Thank you for all your help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/05/2024 Source: App User: carayolpablo Text: +++ User: I don't know if the option is available, before buying I would like to know if there is the possibility of moving my playlists from Spotify to Youtube and not just apple music? +++ Support: Currently we have 2x apps: one which moves to Apple Music & one which moves to Spotify. We don’t have one which moves to YouTube I’m afraid. Unfortunately YouTube do not provide developers with an API which would let us do all of the things we’d need to do so it’s not currently something we’re considering. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/05/2024 Source: App User: Taylor Hicks Text: +++ User: I signed up because it said one time 3.99, but was just charged 19$, why is that? How do I cancel? +++ Support: Sorry to hear that but Playlisty Pro costs $2.99 (US) one-off, or local equivalent. It’s technically not possible for it to charge you more. Maybe there’s been some kind of glitch at the App Store? Or with some other app? Either way Apple handles all payments and you’re going to need to talk to them to sort it out. Good luck and all the best +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/05/2024 Source: App User: Artur sargsyan Text: +++ User: I purchased your app to transfer playlists, but somehow when they transfer to apple music they are adding order is an opposite to spotify . I mean the latest song in apple music is the first one added in spotify +++ Support: Playlisty always copies playlists in the underlying order that they are stored in Spotify. If you are seeing it differently you are probably viewing the tracks in Spotify with a sort order applied and that’s not something Playlisty can see. Spotify only shows Playlisty the underlying order - not the way you choose to view them. However if you do want to reverse the order of the tracks you can press the button indicated below to achieve that: Hope that makes sense! +++ User: Thanks for reaching out , they are showing in the right order in playlisty, but when they get to apple music it’s opposite order +++ Support: Most likely you have a sort order applied when you are viewing them in Apple Music. Just to confirm, are you copying to an Apple Music playlist? Or direct to the Apple Music library (e.g. the “songs” section)? If the latter then I’m afraid that’s an Apple Music limitation. +++ User: Ok thank you, I’ll try +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Pro? Date: 11/05/2024 Source: Website User: Mehul Jasti Text: +++ User: I purchased Playlisty Pro for Apple Music. Does this transfer to spotify? Thanks! +++ Support: No I’m afraid Playlisty for Apple Music is all about transferring playlists to Apple Music. [Playlisty for Spotify] is our app to transfer playlists to Spotify. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/05/2024 Source: App User: Anonymous Text: +++ User: i have playlisty for Apple Music on a pro subscription and I can’t save my Apple Music playlist via url and save it to files. I tried to do it for playlisty on Spotify via url but it’s saying it cannot access my playlist(my subscription ended yesterday) I’m just trying to retrieve my playlist and save it to files +++ Support: Just to confirm I understand correctly: - Your Apple Music subscription finished yesterday - You have the URL to an Apple Music playlist from your library before your subscription expired - You’re trying to access that playlist using the URL so that you can save it as a file Is that correct? To be honest I’m not sure that playlists are still available via URL after your subscription has expired. If you share your URL with me I can see if we can access it from here? Unfortunately if I can’t get it from here I suspect you’ll need to re-subscribe before Apple will give you access to playlists again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/05/2024 Source: App User: Tanush Shukla Text: +++ User: Do you giys have any plan to support Tidal? Im looking to sync between tidal and spotify +++ Support: We fully intend to, as soon as Tidal release an official API which supports the necessary functionality. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlist are not transferring Date: 09/05/2024 Source: Website User: Luke Roytek Text: +++ User: I recently changed to Apple Music from Spotify and I paid to use Playlisty to transfer all my music but when I transfer the music it doesn’t show up in Apple Music. I have waited a few hours as well since I saw the playlists are sent to the cloud and have to be synced. +++ Support: First thing to check is that when you browse on your device you are looking in the “Playlists” section, not the “Downloaded” -> “Playlists” section. Playlists won’t be visible in the “Downloaded” section until you tap on the button to download them. Sorry if that’s a bit obvious but it’s an easy mistake to make (ask me how I know!). If you are definitely looking in the right section and Playlisty didn’t give you any errors when syncing then as you’ve identified, most likely Apple Music is being slow to sync the new playlist to your device. It’s easy to check this if you have access to a web browser: take a look at your Apple Music playlists by signing-on to https://music.apple.com/ and you will probably see them there. If after waiting a while it still hasn’t synced down to your device you can force it to re-sync by turning off Settings -> Music -> Sync Library, waiting a few minutes, then turning it back on again. Let me know if that doesn’t work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/05/2024 Source: App User: Travis Young Text: +++ User: I’m trying to import a playlist from a text file. Can you give me some help on how the text file should be formatted. +++ Support: Lots of different text formats are supported e.g. comma separated and tab separated (just make sure you have the same number of separators on each row), m3u, HTML tables (you can even paste links to a web pages with HTML tables into the scratchpad) or the one I use most often, just something like: Shot You Down – Audio Bullys Shameless – Groove Armada Hello There – Cagedbaby Blue Monday – New Order Stoned in Love – Chicane Missing You – Soul II Soul Dirty Harry – Gorillaz (Make sure there’s only one – on each line!) Hope that helps. We should probably publish a web page on this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 08/05/2024 Source: App User: Daniel Rubin Text: +++ User: I am unable to connect the app to apple music despite following all your instructions ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Product: Playlisty for Apple Music Version: -- 3.14(640) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? https://www.apple.com/uk/apple-music/ +++ User: I don’t have a subscription to Apple Music. All I want to do is transfer Spotify playlists to Apple Music running on my Mac or iPhone by downloading from Spotify and uploading to Apple Music. It would be rather expensive to pay for an Apple Music subscription just for doing this. +++ Support: Apple Music is a subscription streaming service provided by Apple, similar to Spotify. If you don’t have a paid or trial Apple Music subscription then I’m afraid you don’t have “Apple Music”. Unfortunately the Music app - which maybe what you are referring to? - is not the same thing as “Apple Music” (although it’s capable of streaming Apple Music tracks, if you subscribe). As per our App Store description I’m afraid Playlisty requires Apple Music to work so it’s not going to do what you want. I’m not aware of any tools which will export from Spotify to the Music app without you having an Apple Music subscription. Sorry +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 08/05/2024 Source: App User: Rare Books and Curios Text: +++ User: Trying to download this using apple family sharing but failed. All four members of the family are adults with no restrictions. Can’t see why the parental controls seem to be blocking it when they’re not activated for anyone in the family group. Diagnostics: Permission denied Product: Playlisty for Apple Music Version: -- 3.14(640) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: [-33012] (mediaRestricted) Media access to this Apple Music is restricted on this account +++ Support: Sorry to hear that - we occasionally see Family Sharing being a bit flaky at Apple’s end but that specific error is not one we’ve seen before. Unfortunately that error is coming from the device itself, not Playlisty, and Apple’s documentation isn’t great when it comes to explaining all of the reasons it could be happening. Some things to check: Can all members of the family successfully log in to Apple Music & play playlists etc? Could any of the devices being used by your family members be in education mode? Are any screen time restrictions set up? Please let me know how you get on. +++ User: Thanks so much for the swift reply. None of the suggestions apply so I can’t fathom why it’s being a pain. I can’t even tell you anything that might help future punters?! Anyhow, thanks again for trying. Will recommend on that basis alone! +++ Support: Thanks Paula. Next step might be to get in touch with Apple themselves. Can you confirm whether Apple Music is working? Or is it just Playlisty that's broken? P.S. We’re based in Greenwich, SE London and there’s a shop close to our HQ called “Rare Books and Curios” - could that be you? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 08/05/2024 Source: App User: Alistair Pew Text: +++ User: When attempting to connect to Apple Music, I get this error: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.14(640) Quit details: Idiom: phone Device: iPhone OS: iOS(17.5) Error: [-33011] (mediaDenied) Playlisty does not have access to your Music Library +++ Support: When it showed you that error Playlisty should have recommended the steps needed to resolve it, specifically: Check Media & Apple Music are enabled in Settings → Playlisty Did you get that message? Did you try changing that setting? You may need to restart Playlisty before it takes effect. +++ User: Yes I got that message, and I also changed the setting and restarted the app and my phone. +++ Support: If “Media & Apple Music” is definitely enabled in the Playlisty section and you are still getting the message then the next step is probably to delete the app and then re-download it from the App Store. That really should reset everything. On restarting, if you get a popup asking whether to allow Playlisty access to your media library then it’s important to allow access. Please let me know if that works. +++ User: It did not work. +++ Support: We’ve not seen this issue before but that suggests some kind of issue on the Apple Music side. It’s a bit of a pain but the next step is probably to log out of your Apple Music and App Store accounts in (Settings → [Your Name] → Media & Purchases). Then restart your Device & log back in again. As I said, this isn’t an issue we’ve seen before but we do see a lot of Apple Music authentication issues and this looks quite similar. The above advice is what we usually use to fix those issues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/05/2024 Source: App User: Vincent Onorati Text: +++ User: Is there a way to sort Spotify playlists by most recent? Also, is there a way to automatically detect and match new playlists? Thanks. +++ Support: > Is there a way to sort Spotify playlists by most recent? You can reverse-sort using the sort button, to the right of the traffic-light buttons on the playlist view. Whether this gives you most recent first depends on how they are ordered in Spotify itself. > is there a way to automatically detect and match new playlists? Not in Playlisty, no, but you might be able to make a shortcut to find new playlists in Spotify and then use Playlisty to sync them. Afraid I’m not that familiar enough with Spotify’s shortcut support to know for sure if that’s possible in shortcuts but might be worth looking at. +++ User: thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 05/05/2024 Source: App User: ray plotnick Text: +++ User: I tried to transfer my Spotify music playlist over to Apple Music , but got an message not allowing me to do so ___________________________ Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Product: Playlisty for Apple Music Version: us 3.14(640) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) Error: Code: unknown +++ Support: Are you able to send me a screenshot of the message you got? +++ User: I will do so on Tuesday as i will be on a business trip Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: How do I purchase Playlisty? Date: 04/05/2024 Source: Website User: Chris Text: +++ User: I want to copy all my libraries from Spotify to Apple, and the version I downloaded limits me to 20 songs or something. It says I need the paid version, but I don't see how I can get that anywhere! very frustrating. +++ Support: On the “Save" screen and on the “Settings" screen you should see the purchase button (see screenshot below). If you’re not seeing that button could you send me a screenshot of what you see? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: yall should include tidal Date: 02/05/2024 Source: Website User: victoriaakwarandu32 Text: +++ User: yall should include tidal. +++ Support: We fully intend to, as soon as Tidal release an official API which supports the necessary functionality. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 01/05/2024 Source: App User: Andrew Ford Text: +++ User: I’m having an issue where it detected 100 bunch of songs from a Spotify playlist, but it only imported 10 of them into Apple Music +++ Support: Were there any error messages once the save had completed? Or did Playlisty say everything had saved Ok? If the latter then it’s likely that the tracks saved but didn’t sync back to your iPhone yet. If you have access to a web browser take a look at https://music.apple.com/ and take a look at your library there. You should see your full playlist - it’s just a case of waiting for Apple Music to finish syncing. If you are getting error messages could you send me a screenshot? +++ User: It said everything saved okay. I haven’t had this issue before. It appears as 10 songs in every playlist I look. https://music.apple.com/us/playlist/coffee-beats/pl.u-9N9LXvdT1a0A214 +++ Support: Thanks for getting back to me. You've definitely got an Apple Music sync issue there: when I look at that playlist link on my Mac I see 162 tracks, which is exactly what I’d expect from your screenshot. Here’s the bottom of the playlist: So everything got saved as it should, I think. If it still hasn’t sync’d to your phone by now then (before calling Apple) you might want to consider turning off “Sync Library” in your settings (make sure it’s really turned-off - it has a habit of popping itself back on again when you move off the screen!) then rebooting your phone and then turning sync on again. That’s usually the first thing Apple will ask you to do. +++ User: Okay great, thanks for your help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 30/04/2024 Source: App User: gabriel.nagy Text: +++ User: Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) [ro] Version: ro 3.13(635) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) Error: Code: cloudNoAdd +++ Support: > hasCloudLibraryEnabled: false ^ That text in your mail is coming from macOS itself, not Playlisty. There’s nothing Playlisty can do about it - It’s a macOS bug and we see it quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually following the advice that Playlisty gives you will solve the issue, i.e. turning-off sync (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again. The few times that hasn’t worked, signing out of the App Store as well as Apple Music has fixed it. Worth a try? Please let us know how you get on. +++ User: solved already, logged out/in AM +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/04/2024 Source: App User: Budd Wagner Text: +++ User: Is “Pro” not available in Colorado, USA? +++ Support: It definitely ought to be available: is Playlisty saying it’s not? We’ve been seeing some glitches at the App Store over the last couple of days - might be worth taking another look after a few hours. But please get in touch again if you’re still not seeing it. +++ User: Thank you for your follow up. Yesterday, the app was working in terms of allowing many songs in a playlist to be converted from Spotify to Apple. However, each time I converted a playlist, a message popped up that said Pro is not available in my region. It was odd because I could convert playlists in excess of 1000 songs which I know is a benefit of Pro. This morning, I restarted my iPad and fired up the the app and it is working as it should. Thank you again for the follow up — your app has been very helpful as I compare and contrast the two music services. +++ Support: Thanks for the context & feedback - much appreciated. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: error while loading resource Date: 28/04/2024 Source: Website User: Jared Text: +++ User: I got the message “error while loading resource” on a number of playlists I was trying to transfer from Apple Music to Spotify while others transferred just fine. I was doing a bulk transfer and decided to try an individual playlist but still got the same message. Please advise. Using an M1 Mac-mini with an up to date OS. +++ Support: Thanks for getting in touch. Did the error messages you got mention “429” in the description? From the sound of it I suspect that’s what they were. Unfortunately Spotify have limits on how many requests you can make in a given time period and a 429 error is basically Spotify telling you that you’ve exceeded the limit. Playlisty has lots of complex logic to work around 429 errors and will retry many times, but if you try to move too many playlists in one go I’m afraid you can get so many errors back that Playlisty has to stop. That’s likely what happened here. Once you start getting these they can happen even with single large playlists, unless you wait a bit and let things "cool down" a bit If you have a lot of playlists to move I’d strongly suggest that you break up your playlists into smaller chunks and move them chunk at a time. And if you get the error on a single playlist, just wait a minute or two before trying again. Hope that makes sense - let me know if it doesn’t work. +++ User: I really appreciate the quick response! 429 doesn’t appear anywhere, just “Error while loading resource”. And it doesn’t seem to be on Spotify’s end because I was able to immediately start using SongShift to import the very same playlists yesterday. Before I switched to SongShift yesterday, I tried doing one playlist at a time with Playlisty to no avail and I just now tried again to transfer a single playlist with Playlisty and got the same message. +++ Support: Thanks - any chance you could send us a screenshot? +++ User: The screen recording is from yesterday, the screenshot is from just now. +++ Support: Many thanks - that’s very useful. Can I just check: is there anything different about the playlists in question? e.g. could they be smart playlists or folders? Or Apple curated playlists? Is there any chance you could share a link to one of them with me? (would need to be from the Apple Music app). Sorry for all the questions but would really like to get to the bottom of this! +++ User: No, I appreciate the dedication! Most all of the playlists that successfully transferred, as well as all of those that didn’t, are apple curated playlists. Here’s the [link](https://music.apple.com/us/playlist/downtempo-essentials/pl.a5bfd4d1246b4896965b1f8662bfa00a) to the one I just tried again with Playlisty. SongShift was able to transfer it without issue. +++ Support: Thank you! I get the same error - we’ll get right onto it! +++ User: Right on! Let me know if I can provide any other info. +++ Support: Your help is greatly appreciated. When we manage to fix this (might take a day or two) would you be Ok if I add you to our beta test group so that you can try it out? +++ User: For sure! Although I don’t know how much help I can be. I need to cancel Apple Music before the 1st, when it renews, and I don’t know what kind of access I’ll have to playlists after that. 😅 But yes, I would be happy to give it a shot if I can. +++ User: I think we found the issue: it seems that Spotify doesn’t like playlist descriptions longer than 200 characters! We have a new version of Playlisty which fixes this going through the App Store approval process at the moment. Am not sure how long that will take (could be hours, could be days) so I’m also including the new version below, in case you want to download it and try it out. It’s a “notarised” binary which means it’s checked & signed by Apple. [Click to Download] If you can’t see your Apple Music library using this version you might need to sign-out/sign-in to Apple Music in Playlisty settings - takes 2 seconds. +++ Support: Just FYI but our new version got approved so no need to download the binary below, just update Playlisty from the App Store. +++ User: You guys don’t mess around! I updated the app, plugged in the problematic playlists and voila, they materialized in Spotify. So even though the songs matched up just fine, it did pop some error messages for whatever reason. I’ll send you a screen grab in case y’all want to dig deeper. But like I said, I’m all transferred and happy. Bravo! Seriously, this process of getting immediate and thoughtful support will carry me for the rest of the week lol. I left you guys a review on the App Store. Thanks for kicking ass Andy and team! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/04/2024 Source: App User: Nikolus Saldivar Text: +++ User: I want to cancel subscription please. +++ Support: [https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/](http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/) Playlisty does not create accounts or subscriptions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cannot purchase Playlisty Pro Date: 28/04/2024 Source: Other User: Alex Ryans Text: +++ User: Hope you’re well. I’ve just come across a very strange error when trying to purchase Playlisty Pro on my Mum’s iPhone (I’ve finally convinced her to switch to Apple Music!) where I can’t seem to purchase the upgrade on her phone. The £2.99 for the purchase is being taken (I’ve confirmed this on her bank account, and checked it by trying two purchases), however Playlisty is giving the error “The iTunes Store is unable to process purchases at this time” after the purchase goes through via the default iOS IAP sheet. Once this system notification is dismissed, a further error message is being displayed in Playlisty itself. I’ve tried to use the ‘Restore purchase’ button, but Playlisty is saying no past purchase can be found, so I’m not sure where to go with this now? Her Apple ID is []. Could you help, please, or is this an issue directly for Apple? Like I say, I’ve tried to purchase a good number of times now and am seeing the same message each time - initially, no payment was taken at all, and just the error was shown, but the last twice I’ve tried to do it, I’ve got the exact same error, but the £2.99 has been taken. +++ Support: Sorry to hear that - it’s not one I’ve seen before. I’ve just invited your Mum on to our beta programme in case you have more luck getting up and running in that environment. Honestly I don’t think we can do anything to fix this on our side so Apple might be the next step. However they are probably going to suggest that you sign out of Media & Services/App Store and then to sign back in again (maybe with a reboot in between) so I’d suggest that first. Then do a restore in Playlisty. Please let me know how you get on! +++ User: Thanks for getting back to me so quickly - and so late! This must have been just a very strange, yet temporary, glitch, as I’ve since managed to purchase Pro after very many attempts - literally It Just Worked after very much not working for about 45m! Thanks for adding Mum to Testflight - I haven’t accepted that invite, as I did think/hope it would just be a temp. glitch and it’d start working given a bit of time, and I wanted to make sure that, if it did, we could still support you guys and your work with a proper, paid IAP. +++ Support: Thanks Alex - very glad to hear it resolved itself: the app store does have glitches quite often and they are often extremely hard to pin down i.e. is it our app or the store itself? And obviously people being unable to purchase your product is every app developer’s worst nightmare! Hope your mum gets on well with Apple Music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 28/04/2024 Source: App User: Julia Smith Text: +++ User: Sorry, but I somehow bought this by mistake. Is payment reversible? I don’t need this app. Please advise, +++ Support: Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Login to Spotify Date: 26/04/2024 Source: Website User: Andrew Smith Text: +++ User: Downloaded the app and linked N old Spotify account. Cleared all data then tried to link again but keeps picking up the old account that I entered - doesn’t give me the option to add a new account. Cleared all data deleted the app and reinstalled but doesn’t ask me to login. Just picks up the old credentials. +++ Support: Your credentials are probably cached in your browser. If you open https://open.spotify.com/ in your browser (Safari?) and log out, and then log in again using the right credentials it should hopefully work next time you start Playlisty. Please let me know how you get on. +++ User: That’s for the quick reply, that worked. I now have another issue. I have 3 people attached as Family members. Successfully linked the first one then got the attached. +++ Support: We do find the App Store a bit flaky for family purchases I’m afraid. Hitting the “Restore” button really should be all it takes. It might be worth pinging Apple about this if it’s not working. I know they often recommend signing-out of the App Store and then signing back in again so maybe it’s worth trying that first? +++ User: That worked, thank you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: User not logged-in to Apple Music error Date: 26/04/2024 Source: Website User: Brian Text: +++ User: I’ve been using Playlisty for a while and it’s been great, thank you for the app! In the last week I started seeing an error for a Shortcuts automation nightly run of Playlisty to import from Spotify to Apple Music. I see 2 notifications: one from Shortcuts saying Automation failed “At 6:00 AM, daily” encountered an error: Could Not Run Import Playlist User not logged-in to Apple Music Another from Playlisty saying Shortcut Error An error was reported User not logged-in to Apple Music I’m able to successfully run an import manually from Playlisty. Could you please suggest how I could fix this? Thanks! +++ Support: Sorry to hear that - it’s not an issue we’ve seen before. First thing to try is probably to go in to Playlisty -> Settings and “Sign-out” of Apple Music and then “Sign-In” again. After that I’d have a go at running the shortcut manually from the Shortcuts app itself. Please report back if you are still getting error after that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 26/04/2024 Source: App User: Edel Finance Text: +++ User: Need help. Can. Or get passed Error on front page. Turned on sync and also tuned off logged back in and turned on Diagnostics: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) [--] Version: -- 3.13(635) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: Code: cloudNoAdd +++ Support: I’m afraid this isn’t something Playlisty can work around - it’s actually a problem with Apple Music on your device. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually turning-off sync (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Did you do the full sign-out from Media & Purchases when you did the reboot? That step is really important. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/04/2024 Source: App User: Bartek Lasota Text: +++ User: I have a question - ive bought pro version because i thought i would be able to move my liked songs from spotify to apple music. However when i have some songs marked as fauvorite in apple music and then i try to move them from spotify to “Fauvorite Songs” playlist in apple music it instead creates new playlist with that name. I tried also adding it to existing playlist but it does not appear in the list. Can you tell me if its possible to do that? If not i would like to request a refund then. +++ Support: The “Favourite Songs” playlist in Apple Music is not a “real" playlist and you can’t add songs to it as you would a “normal" playlist. You can only add songs to it by using the “Favourite” button in Apple Music itself. Unfortunately Playlisty doesn’t do what you want, currently, as it’s technically impossible to do it in a reliable way. You’ll have to talk to Apple about refunds - we can’t issue them ourselves. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/04/2024 Source: App User: Chris Hinds Text: +++ User: Just purchased the lifetime subscription and each time I select my playlists from Spotify it discovers the tracks and then just says there was an error finding the songs for each playlist and results in a 429 error. Please see attached. +++ Support: Thanks for getting in touch. I can’t see how many playlists you’re trying to move but I’m guessing it’s quite a few? Unfortunately Spotify have limits on how many requests you can make in a given time period and a 429 error is basically Spotify telling you that you’ve exceeded the limit. Playlisty has lots of logic to work around 429 errors and will retry many times before showing you that error, but if you try to move too many playlists in one go I’m afraid you’re going beyond anything Playlisty can fix. It might be worth trying again later but I’d strongly suggest that you break up your playlists into smaller chunks and move them chunk at a time. Hope that makes sense - please let me know if it doesn’t work. +++ User: Thanks for the rapid response! And yes that makes sense. I kind suspected that was the issue it was just wasn’t super clear from the error presented. +++ User: I have been using this app to move move songs from Spotify into AM. I have noticed that despite me setting the preference to Dolby Atmos a lot of the songs added to the AM playlist are not the Dolby Atmos version. Playlisty shows that it has matches the Atmos version, at least it shows the Atmos logo so I presume it now there is an Atmos version. However when I go to the newly created playlist in AM the song select is not the Atmos version. If I search AM I can find the Atmos version or the song. Weirdly this doesn’t happen with all tracks. Any idea what may be causing this? +++ Support: Would you be able to send me one or two examples? Screenshots or whatever is easiest. Also links to any relevant Spotify playlists would be handy. +++ User: So this first screenshot shows two songs that playlisty has found atmos tracks for in AM. However both of these when added to the new AM playlist are not the atmos versions. Another track from the same Playlist (Modern Girl - Bleachers) also was not matched to its Atmos version I am not sure I can share the playlist as it’s my liked songs one which Spotify generates. Let me know if I can provide anything else. +++ Support: Just had a look at those tracks and the versions Playlisty chooses are 100% available in Atmos: That’s from Apple Music on a Mac; to see the same on an iPhone use the “View Credits” menu option and scroll to the bottom. If you’re not seeing Atmos there, or when playing, then it’s down to what your iPhone downloaded, not the track itself. What your iPhone downloads is determined in Apple Music’s settings - take a look at the Atmos / Audio Quality settings in Settings -> Music -> Audio. The other reason I’m aware of which will stop the Atmos indicator lighting-up when playing is because you’re not playing to Atmos capable amp/speakers. I just tried playing those 2 tracks on an iPhone (to the iPhone speaker) and the Atmos indicator lit-up no problem. Hope that helps! +++ User: I’m listening Aurpods Pros and Max and often get the Atmos version. My audio settings were set to Auromatic for Atmos. I have just changed this to Always On and it said it download tracks in Atmos when available so will see if this makes a difference. It just seemed that Playlisry was picking the non Atmos versions of some songs when adding to a new playlist. +++ Support: No it’s definitely picking Atmos capable tracks, at least in those examples. That doesn’t necessarily mean you will get Atmos in your headphones though - as below, that’s down to the format that your Apple Music app decided to download the time. Afraid I have no idea what drives that when you have Atmos set to Automatic. Note that the non-atmos versions of those tracks may now be downloaded to your iPhone so you may need to clear out your downloaded music to force it to re-download the atmos versions. +++ User: Thanks so much for the support!! That seems to have done it. Setting the music setting to Dolby Atmos > Always instead of Automatic and the clearing downloads allowing AM to redownload. Thanks so much! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify log in change Date: 24/04/2024 Source: Website User: isabel watson Text: +++ User: I linked Playlisty to the wrong Spotify account and now I cannot seem to sign out. I have deleted and reinstalled Playlisty, but it just uses the previous log in, as opposed to offering me the possibility to sign into other account. How do I sign out and remove log in details of Spotify in order to link to the correct account? +++ Support: By default Playlisty uses the Spotify login cached in your browser, if there’s one available. It sounds like you have the “wrong” one cached. If you open http://open.spotify.com/ in Safari (or whatever browser is your default) and then select “Log out” from your user profile menu, that should clear the cache. Then from Playlisty you should be able to go to settings and “Sign-out” then “Sign-in” to trigger the login again (or simply delete Playlisty and re-install).) Shout if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace Mode On Mac Date: 23/04/2024 Source: Website User: Adam Text: +++ User: Is there any plan on bringing replace mode to the mac? +++ Support: It’s an Apple limitation I’m afraid. If Apple lift the limitation then we’ll enable it in Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/04/2024 Source: App User: Joseph Casella Text: +++ User: I am trying to switch from Spotify to Apple Music and had a question about the way things are added to my liked songs. So, the functionality works quite well, but there is one issue I have been noticing. When the songs are ordered in the liked songs, the order is different from the way they were ordered in Spotify. I don’t know if there is a way to fix this so the order looks the same when organizing by recently added. Thank you. +++ Support: The short answer is that there’s no way to do what you want, technically. The Apple Music songs section of the library is not the same thing as the Spotify liked songs section - it’s actually a bit of a hangover from “iTunes” i.e. before Apple Music existed. The order that you see songs in the Apple Music library is determined by the sort order you use to view it - it doesn’t have an inherent order. If you remove all sorting it appears to have an inherent order but as soon as you start using the library heavily then that will quickly become meaningless. Many experienced Apple Music users don’t use the library for individual songs at all these days, and turn-off both settings to add songs to your library (in settings). If you want to keep the order of your liked songs, use a playlist and consider “favouriting” tracks, which will add them to the “Favourite Songs” playlist. This is actually more similar to Spotify liked songs (unfortunately you’ll need to “favourite” songs manually to add to that as it can’t be done reliably from an app). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 18/04/2024 Source: App User: Nigel Fuller Text: +++ User: Cannot sync spotify and apple music accounts. Have followed all your suggestions please advise +++ Support: I’m afraid this isn’t something Playlisty can work around - it’s actually a problem with Apple Music on your Mac. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. The final suggestion we give of turning-off sync (in settings), logging out of Apple Music from the Account menu, then rebooting and then logging-in / enabling sync again almost always fixes the issue If that still doesn't fix the issue then I’d try the above step again but also sign-out of the App Store as well as just Apple Music (there’s a sign-out option on the App Store “Store” menu). That’s worked for the rare situations where signing in/out of Apple Music wasn’t enough. Please let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/04/2024 Source: App User: Wesley Felipe Santos do Nascimento Text: +++ User: Hi so I tried importing a really big playlist I have on Spotify (2000+ songs) and my phone (IPhone 15 Pro Max) Started lagging like crazy. I assume it must be something related to the amount of tracks. It lagged so much that it got stucked and I had to reset the phone. If there’s any way to solve that kind of bug I would like to know please. +++ Support: 2,000+ is nothing - we regularly test with 6,000+ (on an old iPhone 11) and there’s no lag at all. Your iPhone would terminate Playlisty in an instant if it started taking too much resource so there must be something else going on. Was anything else running on your iPhone at the time? Did you have a possible network issue? +++ User: Oh weird Apple Music was behaving really weirdly after I added the big playlist. It didn’t lag on the importing part Apple Music started lagging after the playlist was added. Would a network issue make the importing fail even after was finished? +++ Support: When Playlisty creates the playlist it does it in the cloud, not your iPhone. It sounds like the lagging you are seeing is Apple Music syncing the cloud to your iPhone. So that doesn’t sound like a network issue- more like “normal” Apple Music I’m afraid! +++ User: Ohhh I see thank you. Do you know anyway to fix that lag or should I search for help with Apple support? +++ Support: Usually you just need to let it do it’s thing for a while and it will sort itself out. If your Phone is still having problems after a few hours then yes you could try Apple Support. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - macOS Date: 11/04/2024 Source: App User: Caitlin Welsh Text: +++ User: the actual error here is that I’m too tired and impatient to follow the troubleshooting instructions suggested under “your device is denying Playlisty access to your cloud music library”. I think it might be that Music app is in the middle of syncing (it’s definitely in the middle of syncing at the moment, it has a lot to catch up on, I’m just not 100% that could be causing the issue). I’m just going to try again in the morning cause if I can get this thing working I’m 100% gonna pay for the premium version; curse my spotify-using friends and their 8-hour-long tempting playlists that I cannot be bothered to re-create one song at a time. Error log below: Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Version: -- 3.12(597) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.4) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Yeah we see this error a lot (it’s down to an Apple bug) and I’m afraid the answer is to plough through the advice that Playlisty is giving you. It really does fix it 99% of the time. If you want to save time then skip to the last instruction: it’s a bit of a pain but it’s the one that usually fixes things. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Auto Sync between Spotify and Apple Music Date: 09/04/2024 Source: Website User: Steve Text: +++ User: It's unclear to me, can Playlisty automatically keep a playlist up-to-date? For example, if I add a song to a playlist I have in Spotify can Playlisty automatically update my Apple Music playlist of the same name? +++ Support: Yes - it can automatically update an Apple Music playlist with the contents of a Spotify playlist. To make this work you’d need to create a Siri Shortcut to perform the sync and then schedule it to run on a regular basis using an automation. Details here: https://www.obdura.com/playlisty/siri-shortcuts/ +++ User: Ace! Thanks for your swift reply. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/04/2024 Source: App User: Carrie Powell Text: +++ User: Hello I paid for the premium service of Playlisty because I read that it could transfer playlists from FROM Apple Music TO Spotify but I can't figure out how? (Only the other direction) Can you provide instructions please? +++ Support: Thanks for getting in touch. Would you mind pointing me at where you read that? Playlisty for Apple Music will never / has never been able to transfer to Spotify and I’m concerned if there is misleading information out there, especially if it leads people to buy the wrong product. As it happens we’re currently running a beta test of another product which may do what you want. I can add you to the beta if you like, but you need to be aware that as beta software our ability to provide support will be limited if you hit any issues. +++ User: I might try the Beta. I saw it in the online article below and also mentioned in a Reddit thread. +++ Support: Thanks yes I’ve seen that Reddit thread; that’s actually referring to our new Beta app. Wow they got our pricing badly wrong in that article. We are not a subscription. I’ll add you to the beta and you can choose whether to use it or not. Note that because it’s a beta, if you decide to “purchase” the pro version you will NOT actually be charged. +++ User: Thanks again. Can you tell me if there is any risk in deleting any playlists currently in my Apple Music library while using the beta? That would be my only concern. +++ Support: Zero risk. In fact it’s actually technically impossible for a 3rd party app to delete a playlist in Apple Music. +++ User: When "purchasing" the beta Premium so that I can copy more than 20 songs per playlist it's asking me for my AppleID password. Normally I only have to double click on a purchase, it uses faceID I believe. Why is this acting different? I'm not comfortable entering my password into what looks like the beta app. Any idea why it's not "purchasing" as normal? Is there some other way you can get me access to the full beta? +++ Support: You’re in the Apple TestFlight “sandbox”, not the App Store. The Playlisty Pro in-app purchase is not yet listed on the App Store itself- it can’t be listed until the app is released. So Apple provides this “sandbox” for us to test the app purchase process. The app itself has no visibility of what you enter - it’s between you & Apple. You went through the same process the first time you signed in to the “real” App Store. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty not really matching correct songs most of the time Date: 07/04/2024 Source: Website User: Nikolaj Frey Text: +++ User: First off, thank you for making Playlisty, it works extremely well. Although, I'm running into a slight issue, where it doesn't seem to use the Artist to match songs, leaving me with about 800 out of 1100 songs that are really not matched correctly, and are completely different songs, just with the same title. I am moving from YouTube Music to Apple Music, is there any way to include artist in the matching of songs from YT Music to Apple Music? Thank you 🙏 +++ Support: Unfortunately there’s no “artist” field in YTM - there’s just a single text field which contains all the track details. Playlisty does what it can to try and find the artist name in the text, using several different techniques, but depending on the format used by the person who uploaded the tracks it sometimes doesn’t succeed. It sounds like that’s what’s happening in your case I’m afraid: your tracks seem to be using text formats that Playlisty can’t handle (I have a couple of similar playlists myself). We (and many other developers) have been pushing YouTube to properly expose the track metadata to us, but until they do this we don’t really have a solution. It’s why we say we support “YouTube” but not YTM. Sorry I can’t be more help! +++ User: God YTM sucks doesn't it 🤣🤣🤣🤣🤣 All good! I thought this might be the case ! I'm a full stack developer myself, What if I wrote an extension/script that got all the metadata from your browser tab as you scrolled? That is honestly the only solution I have thought that would work since YTM sucks with API scopes.. You know what I mean? I could easily scrape all the meta data and auto scroll the tab/page. I have a bit of experience building YT integrations, check this out https://ytsubber.com/ Look forward to hearing from you! :D +++ Support: YTM’s not great, I have to agree. We don’t get many poor reviews for Playlisty thankfully, but almost all the ones we get are because of poor YTM metadata. We’ve even considered stopping saying we support it - it’s just not worth the hassle. While we wouldn’t want to go near scraping data from browsers directly from with Playlisty itself (currently we use YouTube API) I think your idea might have potential. Not sure if you’ve looked at the Playlisty files or scratchpad tabs but if you can (for example) put some text into the clipboard using your scraped metadata and then paste it in to the Playlisty scratchpad then Playlisty will be able to read it in. Lots of text formats are supported but the easiest is probably just: Lvly – Next To Me Zack Knight – Bom Diggy Siine – Thrill Of It Sia – Audio - CID Remix Little Mix – Only You (with Cheat Codes) [Wideboys Remix] Ikson – Outside Sigrid – Strangers - Jonas Blue Remix John Newman – Fire In Me - Sigala Remix Aiyo – The Night Is Young Deflo – Spotlight Etc… Would that work? You could even pass it in to Playlisty using a Shortcut if you wanted to do something fully automated. +++ User: Wow, I didn't know Playlisty had that functionality, that worked absolutely perfectly.. Check my video out when you get a chance ! https://youtu.be/0t3i7sOZBXY (may not be processed yet) The results are honestly pretty incredible 🙌 And thank you so much for being open and chill, it's really appreciated, good luck with future Playlisty development 🙏 +++ Support: Outstanding! That’s a massive improvement. Forgive my ignorance (my background is mobile dev, not web) but is that something we could build into a browser add-in? Would love to be able to give users this as an option but I fear the script injection will put many off so just wondering if there are any more user friendly ways we could deploy the same functionality. +++ User: Oh yeah 100% you could put it wherever you wanted, it's purely vanilla Javascript and all in a single file. You'd make a GUI for it using React and load it via an extension. I haven't actually ever made an extension, but it might be cool to look into it as my first time 😂 Yeah 100% it's super dodgy just injecting a script but it works for now 😂😂😂 Also I was going to add auto scrolling and you could even easily do auto clicking/navigating through all your playlists to automate it even more. Does playlisty have apple script oascript compatibility like with "tell Playlisty" etc? I've got to head to sleep! I'm an Aussie 🙏 Talk soon! 🙏 +++ Support: Wow - you’re up late. Sounds ideal though. Wouldn’t need to be Specific to Playlisty - just an add-in which would let you save a YTM playlist to CSV or JSON (we use json internally e.g. https://github.com/playlisty/extract_playlists). > Does playlisty have apple script oascript compatibility like with "tell Playlisty" etc? We support Siri Shortcuts which are supposed to be the replacement to apple script. Details on exactly what we support [here](https://www.obdura.com/playlisty/siri-shortcuts/) but you can, for example, pass playlist text in to Playlisty programmatically. +++ User: See separate email chain between A & N +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty - “Your shortcut ran for too long” Date: 07/04/2024 Source: Other User: Alex Ryans Text: +++ User: Hope you and the Playlisty team are well, and congrats on beta testing Playlisty for Spotify! I’m just reaching out to ask a question re. the new matching process with regards to large playlists and Deep Matching. As we’ve discussed previously, a couple of my playlists - most notably my general ‘Music’ playlist - are having trouble matching overnight, when kicked off my the Shortcuts automations I have set up. I’m seeing the “Your shortcut ran too long” message quite often now, when checking the imports on a morning, and I’m wondering if it’s because the Deep Matching process is exceeding the ‘Repeat 30 times’ check due to the time it can take to finish the import? I’ve set up all my automated imports to use the ‘Repeat 30 times’ trick detailed in the Shortcuts best-practice support doc, and the majority of them are still fine using this, but my ‘Music’ one in particular is consistently tripping up overnight. Now the matching process has been improved, is 30 still the best repeat number to use, or should I increase this to something larger? Could this be as a result of a different issue? Just wanted to reach out and get your thoughts! I’ve attached an image of the timeout notification, as well as the automation and shortcut I’ve got set up, just so you can see it working. If I run the import manually via Playlisty, it does work OK. +++ Support: Thanks - we’ve had a busy few months but it’s good to get the new app out of the door at last. To answer your question, yes you might want to try increasing that 30 count. There’s no real downside to increasing it to 60 or 100 to be honest: it might take a second or two longer but nothing significant. We say 30 because (as you picked-up) it can mask other issues and it’s useful to see the error, but I know some of your playlists are pretty hefty so it doesn’t surprise me that you are occasionally hitting the limit, especially with Deep Search enabled (that can REALLY slow things down). Let me know if that doesn't fix things and we can try some more investigation. +++ User: Thanks so much for replying on a Sunday! No worries, I’ll just increase the repeat time for this playlist (and any others that I notice the issue occurring with), and if I still have trouble, I’ll reach out again. +++ User: Unfortunately, it looks like I’m still having trouble with this issue. I’ve upped the repeats to 100, and I’ve turned Deep Search off, but I’m still getting the same message nightly. I do have a number of transfers which run overnight, and I’m assuming the one that’s falling over is my main “Music” transfer, as that kicks off at 0200 and the error notification is logging at around 0203 or 0204, but I can’t see an easy way to identify exactly if it’s this one. +++ Support: I do think you’re on to something: I’m seeing a similar issue when I import that Music playlist of yours. Watch this space! +++ User: That was a nasty one: clearly when we originally built this functionality we didn’t envisage shortcuts taking more than 4 mins. “Music” now takes longer than 4 mins and was getting terminated before it had finished. Anyway new build going out shortly - probably just to you - which ought to fix things. The limit has been completely removed now. Also as part of investigating that we found that “Music” needs 50+ “repeats” as a minimum so best set to 100. Let me know how you get on. +++ User: Perfect, thanks - I’ve got the update via TestFlight now, and I’m just testing it again, so I’ll keep an eye on progress both with an in-demand run and the overnight one tonight, and let you know if anything else occurs - glad I could help you sort that one. Thanks, as always, for your speediness and support! +++ Support: Thanks Alex - your “Music” playlist has proven useful yet again! +++ User: Sorry to bother you but was just wondering if you’ve seen any more of these failures this week? If not I’ll tick this one off the list. +++ User: No problem at all – can confirm I haven’t noticed any issues whatsoever since updating the app to the version which had the fix, so you can tick this off your list from my perspective! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 05/04/2024 Source: App User: Ashley Craig Text: +++ User: I’m trying to get playlisty working on my iPhone. It worked fine on my Mac but not on here despite me seemingly following the instructions it gave. Ideas? +++ Support: We see this a lot on iOS but usually the final instruction fixes it: Disable +++ User: Thanks for that! I had neglected to do the “restart the device” bit. 😂 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/04/2024 Source: App User: Fabian Grimm Text: +++ User: when I transfer Playlists from Spotify to Apple Music it just does the first 200. In direction. else is lost. please help me. +++ Support: What service are you transferring from? e.g. Spotify? Deezer? YouTube? And can you send a screenshot of the error on the final screen when Playlisty has finished saving the playlist? +++ User: It worked, thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/03/2024 Source: App User: Maksym Hanushchak Text: +++ User: Please consider adding the ability to select multiple matches and allow the user to accept/skip/override on the multiple selection. This would allow the user to skip all weak matches in a few clicks instead of having to skip each match one by one, for example. +++ Support: Thanks for getting in touch! You make a very good point: it’s definitely too cumbersome at the moment. Although thinking about it further I’m not convinced we need a multi-select capability: there’s no need to “accept” multiple matches (doing nothing is the same as accept) overrides need to be done track by track anyway, so can’t be done on a multi-select either So it’s really only skipping that we need to do in bulk and I’m thinking that if we provide a single-tap “skip” button that you can access without opening the override panel it would be more efficient than multi select. For example to skip 2 tracks: Skip -> Skip Is more efficient (less taps) than: Edit mode -> Select -> Select -> Skip Selected Does that make sense? Either way, making this easier is an excellent idea and you should expect to see this in a future release! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 30/03/2024 Source: App User: Mike Stanley Text: +++ User: I’ve enabled sync and synced my library. I created a playlist, added songs to it, and played it in Apple Music. Not sure what else to do. Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Version: us 3.12(597) Quit details: Idiom: phone Device: iPhone OS: iOS(17.4.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Unfortunately there’s no way Playlisty can continue while your device is telling it that sync is disabled. However there’s actually one more bit of advice on that list of things to try but (depending on your screen size) you may need to use a very non-obvious scroll bar to get to it: Disable Sync Library in Settings → Music & log out of your Apple Music account in Settings → [Your Name] → Media & Purchases. Restart your Device & log back in again. Re-enable Sync Library. It’s a bit of a pain but in our experience it really does fix the issue in most cases, and we see this issue a lot. Let me know how you get on. +++ User: Absent a bit of back and forth in Settings after the restart where Sync kept turning itself back off and seemingly needing to force quit Playlistly, that worked just fine. I’ve upgraded to Pro and exported my playlist just fine. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: From apple music to spotify Date: 30/03/2024 Source: Website User: Eddie Text: +++ User: Are there any plans to launch a feature to transfer playlists from Apple Music to spotify? Such as a sync feature where if I add music to spotify playlist, it will show up on my apple music one, or vice versa when I add new music to my Apple Music playlist, it will show up on my Spotify playlist as well. +++ Support: To answer your question: “yes", and “no". First of all we have no plans to enable Apple -> Spotify syncing in our existing “Playlisty for Apple Music” product. It’s very much designed to get playlists in to Apple Music, not out, and it would make the user experience too complex to do it all in one product. However we will shortly be starting a trial of a new product which will sync from Apple -> Spotify - if you are interested I can add you to the beta test group for that. Let me know - there’s no charge. Note that we have no plans to enable “true" 2-way syncing between Apple & Spotify, which is what you are describing below and is complex to get working reliably. For example, if the Apple Music version of a playlist is one track shorter than the Spotify version it could be because you deleted a track on the Apple side or added a track on the Spotify side - the system would need to work that out and it’s not a game we’d want to get in to. Hope that makes sense! +++ User: Thank you for your detailed response. I understand that the current “Playlisty for Apple Music” product is not designed for syncing playlists from Apple to Spotify. I appreciate your honesty in explaining the complexity of this process. I’m intrigued by the upcoming product that will allow syncing from Apple to Spotify. I would be interested in joining the beta test group for this new product. Please do add me to the list. Thank you once again for your time and explanation. I look forward to trying out the new product. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/03/2024 Source: App User: Jacob Heintzelman Text: +++ User: Am I able to transfer playlists from Apple Music to Spotify through your service? +++ Support: Playlisty for Apple Music is all about getting playlists into Apple Music, not out, so I’m afraid that no our current app won’t do that. However we will shortly be starting trials of a new app which will transfer in that direction. Please let me know if you’d be interested in joining the beta test for that app. There would be no charge. +++ User: I would try that app when it rolls out. I share playlists back and forth across Apple Music and Spotify so it would be helpful to have a service that does both +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 28/04/2024 Source: App User: Seth Berner Text: +++ User: Hello. I really love your application and program. Is there any way for you to just add Spotify songs one by one manually to your Apple Music? I sometimes don’t want to do an entire transfer of my liked songs but instead like my most recent 5 songs. But it appears to me that it’s all or nothing to transfer. I suppose I could work around it by adding the 5 songs to a Spotify playlist and then just transferring that playlist. +++ Support: Thanks for getting in touch - it’s an interesting question. While you can’t pick and choose very easily on the Playlisty side I think the answer partly depends on where you are transferring the songs to, rather than from. If you are transferring your Spotify Liked Songs to a playlist in Apple Music (maybe a “Spotify Liked Songs” playlist) then you can use the “Add to existing playlist” option when saving and Playlisty will only add the new songs to the playlist. So you can like one or two new songs in Spotify and Playlisty should just add those new songs to your Apple Music playlist. If you are adding them to your Apple Music library instead of a playlist in then that won’t work unfortunately. However I’d strongly recommend against doing it this way: the Apple Music library has a hard upper limit on the number of songs it can hold (100k) and it can fill up quickly, especially if you leave the Apple Music “Add songs to library when…” options enabled (again we strongly advise turning those off). Most long-time Apple Music users we know only use their library for very specific purposes e.g. for albums and carefully curate what they put in their library. So TL;DR our advice is that if you stick to playlists your life will be easier! Hope that helps a bit. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cannot Purchase Pro on the App Date: 24/03/2024 Source: Website User: Neil Patel Text: +++ User: I am trying to purchase the Pro fee but it says Pro is not available to me. Either it's not available in my region or unable to make payments. I am in the US. How can I fix this? +++ Support: Is your App Store region setting set to “United States”? If so then this is probably due to a temporary glitch at the App Store - it occasionally happens. If you terminate Playlisty and then try again after a few hours it usually fixes itself. If not, can you send me a screenshot of the message? The exact terms used will help me narrow down the issue. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/03/2024 Source: App User: Erdy Dieujuste Text: +++ User: I really like your app. I just discovered it on Reddit. While trying to use it, I found that there are some features that would be great to add. Will you be adding Tidal and Qobuz as services? And also the ability to be both source and destination? +++ Support: Thanks for getting in touch. The answers to your questions are mostly “yes”. Tidal is on our plan, but we are waiting on Tidal to finish their new API before we undertake that work. Currently they don’t support many of the functions we need. But watch this space. I’m afraid Qobuz isn’t currently on our plan. I wouldn’t rule it out but we’d need more demand for that before we consider it. As for destinations other than Apple Music, we expect to be releasing a new app which enables Spotify as a destination in the not too distant future. We don’t have confirmed dates for that yet but again, watch this space. Hope that helps! +++ User: Sounds great. Thanks +++ User: Is Tidal support coming soon? +++ Support: The good news is that Tidal have been making progress with their API and we now have the basic functionality we need to start development. In fact in our own test environment, Playlisty is now working with Tidal. Unfortunately Tidal’s API is not ready for production yet and has some issues which they are working on. I suspect it will be ready within the next 2-3 months. As soon as they give the green light we will release Playlisty with the ability to import from Tidal. Would you like to be part of our beta test group when that happens? +++ User: Ok got it. Yes I would like to be part of the beta test group. +++ Support: I’ve added you to the beta groups - you should have received instructions on how to install. Couple of things to note: - Titdal’s not in the current build and won’t be for a while. But you will see it in the beta first. - First time you run any of the beta builds it will look like you’ve lost your “Pro” license (assuming you have pro). Just go through the purchase process - you will not be charged. If you are a beta tester you get full access to both products without charge, +++ User: I wanted to check if there’s any update for Tidal integration in the app. Will you also be working on Qobuz or Deezer? +++ Support: Apologies if it wasn’t obvious but Tidal has been available for reading playlists in quite a few of the recent TestFlight builds. It’s not in the current build but you will see it in TestFlight again probably early this week. You need to connect to Tidal from the settings page in Playlisty. It’s much too slow to release to production (Tidal still only give us a test environment to use) but it does work. It’s too soon to say whether we will do a full “Playlisty for Tidal” release though - a lot depends on Tidal for that. We support Deezer for reading playlists and are considering the same for Qobuz. We are not currently considering either platform for “Playlisty for xxx” releases though. It’s not clear there’s enough demand to make either commercially viable. +++ User: Got Tidal to work. Thanks for the new update. Are you planing on adding new features to the app by any chance? Such as: Ability to transfer out to other services Sync playlists between services Do you have any plans to release a new app with these new features and charge a new price for it? Your app is well made and I wanted to keep using something with your style instead of other alternatives. I’m sure a lot of other people feels the same way. +++ Support: Good to hear it’s working for you. We’ll never allow transferring out from either of our existing apps - it would ruin the simple user interface that many people like. Also most people only want to go one way and appreciate not having to pay more for functionality they don’t need. However we do consider releasing new “Playlisty for xxx” apps for other platforms so that we can support transferring in to other services. Tidal is currently top of our list but their new platform is not ready yet. True syncing (including syncing track deletions) is complex and not something we would want to get into. If you have both versions of Playlisty it can already do master-slave type syncing in both directions between Spotify and Apple Music (using Siri Shortcuts). Again, for most people that’s all they need. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: importing mp3 files from hard drive Date: 23/03/2024 Source: Website User: Miles Pearson Text: +++ User: As the title suggests I'm wanting to navigate to one of my hard disk holders contains a large number of mp3's. Is it possible to browse to that folder and import it's content into a new playlist? If not, do you have any suggestions? +++ Support: You can’t do that directly in Playlisty (or anything else as far as I’m aware) but there are lots of things you could try. Probably easiest is if you fire up the Music app in non-Apple Music mode and import all of your mp3’s (just like you would have done in 2003) and then create a playlist with all of your tracks. You should then be able to export that playlist (File -> Library -> Export Playlist…) and then create an Xml file. If you then switch back to Apple Music and import that Xml file using the Files section in Playlisty it should be able to re-create your playlist in Apple Music. Hope that helps! +++ User: Thanks for your helpful suggestions which I’ll definitely try once I understand one thing mentioned. How do you open Apple Music in “non-Apple Music mode”? +++ Support: I mean sign-out of Apple Music completely and run the Music app in standalone mode. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Would love to use Playlisty but I'm on iOS 15 Date: 03/03/2024 Source: Website User: Oliver Gagnon Text: +++ User: I've heard great things about Playlisty but cannot use it (my iPhone maxes out at iOS 15). Why do you lock out older systems? Also, does Apple Music Cloud Sync need to be enabled for Playlisty to work? I can't use SongShift because I haven't enabled Cloud Sync (I don't want Apple to mess up my curated music library in iTunes). Do you know of a playlist transfer service that works on iOS 15 with Cloud Sync disabled? +++ Support: We “lock out” older systems because they don’t support the newer Apple API’s and tools that we choose to use in Playisty. We choose to use those features because a big part of why we make Playlisty is the fun of developing it, and getting to use these new features is part of it. Sorry! If you want to know why we require you to use Sync Library (aka cloud sync) take a look at the [What is “Sync Library” and why do I have to enable it?](https://www.obdura.com/playlisty/support/) section of our FAQ. Short answer: it’s technically impossible for apps to create playlists without this. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/03/2024 Source: App User: Christopher Text: +++ User: In a future release it would be awesome to have a slider that would give the option to match to clean/edited tracks only. Thanks! +++ Support: Thanks for getting in touch! Just to make sure I understand, do you mean an option to match with censored tracks where possible, instead of always choosing explicit versions? +++ User: Yep! That’s exactly what I meant. For example, right now if I bring a playlist over from Spotify it matches with both explicit and edited versions. I would love a toggle where I could bring some playlists over and Playlisty would basically edit them as it moved them over. Of course an on/off toggle would be needed in the settings for users who might want the explicit versions. +++ Support: Makes sense! I’ll add that to the list. +++ User: Thanks for your quick replies and considering my suggestion! Makes me glad to be a Playlisty Pro user! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Error Date: 17/03/2024 Source: Website User: Seth Wylie Text: +++ User: I'm installing Playlisty for the first time. When I try to link my Spotify account, I log into Spotify, then I grant permission, and then the Spotify page gives me an error: "Something went wrong, please try again or check out our help area". When I log into Spotify in a separate tab and go to "Manage apps" in my settings, Playlisty is *not* listed. I'm on a MacBook Air M2 running Sonoma 14.0. Thanks for your help! +++ Support: We do see this occasionally on Mac’s and it’s usually because of an issue with the browser. Are you using Safari? Either way I’d strongly recommend completely closing all instances of your browser and trying again. Usually that fixes it. Let me know how you get on! +++ User: Thanks for the fast reply on a Sunday! I dodged the problem by getting it all set up via my iPad. The Mac app is still not showing as being linked to Spotify, though -- is that what you'd expect? +++ Support: Using an iPad sounds like a good move. Each device needs to sign-in individually but on the Spotify permissions side you’ll just see the one entry for Playlisty. It’s the same app regardless of whether you’re on iOS or macOS, with the same permissions. +++ User: Ah great, thanks. It seems the only problem on the Mac was authenticating the app within Spotify. What that done on the iPad, signing into Spotify on the Mac was no problem. Thanks again for the help! Amped to be able to use all the playlist curation I've done in Spotify to listen to Atmos on our new Sonos setup. 💯 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 17/03/2024 Source: App User: Xavi Text: +++ User: Please, find attached the screenshot where you can see Apple Music running and listening, so there is no privacy acknowledgement required +++ Support: Thanks for the screenshot! Unfortunately we've seen this quite a bit recently: that message is actually coming from Apple Music and Playlisty can’t get access to your library until it’s resolved, but when you go in to the Apple Music app there doesn’t appear to be any issue. From the Playlisty side there’s nothing we can do I’m afraid. It’s a bug in Apple Music itself and we’ve escalated it to Apple. However from the iOS side we often find that if you… - go in to the iOS Settings app to your Apple ID section - sign-out of “Media & Purchases” - reboot your device - sign back in to “Media & Purchases” again ...this clears the issue. If you do try this out please let us know how you get on. Sorry we can’t be more help! +++ User: Thank you working now! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Syncing Collaborative Playlist Date: 17/03/2024 Source: Other User: Rudi Visser Text: +++ User: Playlisty has been a life saver, thank you for this! 😊 I’ve got a Collaborative Playlist that I would like to sync from Spotify (where it’s also collaborative), but even though I’m an owner of the playlist it says “This playlist is read-only. You cannot add tracks to it”? +++ Support: Thanks for getting in touch. Unfortunately Apple’s API doesn’t seem to allow us to update collaborative playlists yet - for some reason Apple are blocking it. It’s something we’ll support as soon as they allow us to though. +++ User: Thanks for coming back so quickly! Great news that it will be supported if it’s added – fingers crossed 🤞 Enjoy the rest of your weekend. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - macOS Date: 16/03/2024 Source: App User: Martha Wilkins Text: +++ User: help cannot find apple play list for Alexia Subscription: Privacy acknowledgement required Version: us 3.12(597) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.3) Error: [2] Privacy acknowledgement required +++ Support: That error message means that your Mac isn’t letting Playlisty get to your playlists. Usually this is because there’s something not quite right with your Apple Music installation. Specifically Apple is saying there’s a legal notice that you need to acknowledge before Playlisty can get access, so we need to make that to happen if you are going to successfully install Playlisty. If you start the Music app and start playing some Apple Music tracks, do you get prompted to acknowledge a legal notice? If so, please acknowledge it. If not then try signing-out of your account in the Apple Music app, restarting the app and then signing-in again. That sometimes triggers the prompt that you need to acknowledge. Failing that you may need to sign-out of Media & Services in the Settings app, re-boot, then sign back in again. Once you’ve acknowledged the prompt Playlisty should install smoothly. +++ User: How do I do that? +++ Support: Start with this: > If you start the Music app and start playing some Apple Music tracks, do you get prompted to acknowledge a legal notice? If so, please acknowledge it. And if that doesn’t work, try this: > If not then try signing-out of your account in the Apple Music app, restarting the app and then signing-in again. Failing that: > You may need to sign-out of Media & Services in the Settings app, re-boot, then sign back in again. This is an issue with your Mac, basically, not Playlisty. If you aren’t familiar with the steps above then you may need to get Apple support involved. +++ User: I'll try that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 09/03/2024 Source: App User: Joe Persinger Text: +++ User: Greetings, can you transfer my Pandora playlists? +++ Support: I’m afraid that Pandora isn’t supported at this time. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/03/2024 Source: App User: Pascal Traumüller Text: +++ User: I was wondering if it is planned to add an option to add a Spotify playlist to the favourites? I tried saving them to a playlist and then through Apple Music on Mac adding all of them to the favourites. This works, however it loses the order of the playlist, which is kind of a deal breaker. It would be great to use the favourites feature, as you can add favourites directly from the lockscreen. However adding over 2.000 songs manually isn’t really worth it. +++ Support: We did actually look at providing this capability and even wrote code for Playlisty to support it. Unfortunately we found that the API that Apple gives us 3rd party developers isn’t reliable enough, so we had to park the feature for now. Basically we could favourite 20-30 tracks but that was about the limit. We escalated the issue to Apple but have not heard any updates since then. If Apple improve their API we will be able to release what we’ve build. Until then I’m afraid there’s not much else we can do. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 08/03/2024 Source: App User: Tomasz P Text: +++ User: I’m trying to migrate my playlist from Spotify to Apple Music and only two got migrated what I’m doing wrong? +++ Support: Did you get any errors? If so, can you send a screenshot? If you didn’t get any errors but you can’t see the playlists then most probably Apple are slow syncing the migrated playlists back to your device. They will probably appear after a while. If you have another device, it might be worth looking to see if they are visible on that. Otherwise if you can take a look on [music.apple.com](http://music.apple.com/) with a web browser you may be able to see them there. +++ User: I tried my personal list (over 1500 songs) several times. I also tried others but only one playlist worked. No error +++ Support: 1500 songs is small for Playlisty. If you didn’t get an error then they will almost certainly be there and Apple is just being slow to sync. If you look on https://music.apple.com/ with a browser, can you see them? +++ User: Nope same as on the phone. One playlist only. Tried iPad, same thing. +++ Support: If you create a playlist in Apple Music on the iPad, can you see it on your iPhone immediately? To debug this a bit, if you use Playlisty to save one of the Spotify playlists that hasn’t migrated, could you send a screenshot of the final screen with the totals of what was saved? The numbers on that screen are accurate: Playlisty doesn’t just save the playlist to Apple Music, it reads it again once it’s finished to check it saved correctly and those are the totals you can see on that screen. Also can I just check whether you have “Replace Mode” enabled? I’m assuming that’s off, which means that Playlisty is creating your playlists in the cloud (and probably explains why there’s a delay in what you are seeing). +++ User: Ok here it goes: 1. Created playlist on iPhone, it shows immediately on iPad and PC 2. Created playlist on iPad, it shows immediately on the iPhone and iPad 3. Tried different Spotify playlist same thing doesn’t show (only first playlist from Spotify was migrated successfully after that nothing) 4. +++ Support: Thanks, but can I get that screenshot of the final screen from Playlisty after you saved a playlist which didn’t appear in the music app? Also the answer regarding whether “replace mode” is switched on? +++ Support: Sorry just to be clear the screenshot you sent is before Playlisty saves anything to Apple Music. You need to hit the Save button before anything will get saved. +++ User: Hallelujah Andre I wasn’t saving it silly me. Thanks again for great support. +++ Support: Glad to hear it’s working for you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 08/03/2024 Source: App User: Vasileios Dedousis Text: +++ User: I am a Playlisty Pro user and totally love your application! Already have left 5 star rating in App Store. May I ask if there is a chance to override this? [PastedGraphic-1.png] I am trying to import a Spotify playlist (made by Spotify) to Apple Music. +++ Support: Thank you for your review & feedback! Unfortunately Spotify’s developer terms prohibit transferring their own playlists, so any platforms which obviously allow it could find themselves with their access to Spotify revoked at any time. However I know that some users make a copy of any Spotify playlist which they want to transfer as Playlisty will not then see the copy as a Spotify playlist. I’ve also heard reports that it may still be possible to sync these playlists directly with Playlisty if you use the Playlisty share extension from within the Spotify app, or use the Scratchpad, rather than via the Playlisty playlist browser. Obviously if this were true (I’ve not confirmed it) it’s a bug which we might have to fix at some point. It’s not currently on our radar though, as we have more pressing issues to deal with. +++ User: Thank you for the fast reply and the suggestion. This really did the trick! Copied Spotify’s playlist link, pasted in scratchpad and then imported into Apple Music fine! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Large Spotify-->Apple Music Import Error Date: 06/03/2024 Source: Website User: Alex Text: +++ User: Hey there! Looking to use your product to migrate my Spotify library over to Apple Music. I've been on Spotify for something like 14 years so there's a lot to migrate. When selecting all playlists, during the matching phase I keep running into this error with a different set of playlists each time: ""Fall Classic Rock": This playlist is temporarilyunavailable on Spotify [429]" Some of these are my own playlists, and some of these are playlists from accounts I follow. Is there a batch limit size or something I'm running into? For reference, I'm trying to move 764 playlists with probably well over 100,000 songs. Thanks for any help in advance! +++ Support: Thanks for getting in touch. Spotify have limits on how many requests you can make in a given time period and a 429 error is basically Spotify telling you that you’ve exceeded the limit. Playlisty has lots of logic to work around 429 errors and will retry many times before showing you that error, but if you try to move that many playlists in one go I’m afraid you’re going beyond anything Playlisty can fix. You are going to need to break up your playlists into smaller chunks, basically. You may need to experiment a bit to find the right size (it will depend on the length of your playlists) but as a guide we regularly test with 50 playlist / 5,000+ track batches and seldom see problems. One important bit of advice: Apple Music has a 100k library track limit so if you are going to import that many playlist tracks you MUST turn-off the “Add songs to Library when adding to Playlists” setting in Settings -> Advanced, otherwise you’ll blow the limit and find that tracks aren’t getting added to your playlists. As a rule we recommend that everyone turns this setting off - it’s a hangover from iTunes days (i.e. pre Apple Music). Good luck with the migration! +++ User: Perfect, I assumed it was a limit I was hitting, but wanted to confirm before I start batching these things out. Thanks for the incredibly speedy response! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/03/2024 Source: App User: Suraj Sunil Text: +++ User: I purchased the playlisty pro subscription and absolutely love it so far. I just wanted to enquire whether there was an option to automatically sync playlists from Spotify when they are updated. Also is it possible to convert Apple Music playlists to Spotify playlists. +++ Support: Thanks for the feedback! Yes you can automatically sync Spotify playlists to Apple Music using Siri Shortcuts. More details here: https://www.obdura.com/playlisty/siri-shortcuts/ Going the other way (Apple Music -> Spotify) is something we’re looking at although it may not be in the same app as the current app is very much tied to Apple Music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/03/2024 Source: App User: Brian Angell Text: +++ User: I receive the following error whenever I attempt to transfer a playlist from Spotify to Apple Music: The Apple Music server reported an unrecoverable error ([8765432] Apples' servers returned an error 500 which means they may be too busy to handle your request. Check the Music app to see if the last operation was successful +++ Support: It looks like Apples’ servers had a glitch round about that time. Are you still seeing the error? It should have cleared by now but please get in touch if you are still seeing this error. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 05/03/2024 Source: App User: Hr R Text: +++ User: I keep getting this error. Can you help me [50001] MusicKit Error "Upstream Service Error": Error fetching library content (500) +++ Support: It looks like Apples’ servers had a glitch round about that time. Are you still seeing the error? It should have cleared by now but please get in touch if you are still seeing this error. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Possible to exclude “hidden” tracks on spotify? Date: 03/03/2024 Source: Website User: Eugene Text: +++ User: i have a couple of songs i dont like on community playlists. I’ve hidden them on spotify. Is it possible to exclude them when syncing to apple music? +++ Support: You’re not the first person to ask this! Unfortunately Spotify don’t tell us whether tracks are hidden so I’m afraid it’s not technically possible at this time. However if Spotify ever make the information available we’ll build this in. +++ User: Thanks for the quick feedback. On another note, I couldn’t find in the docs what exactly these icons mean: Did i miss something? +++ Support: Tap the small help (question mark) icon to the left of those icons - it should tell you what they mean. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlist, songs, saving in library Date: 02/03/2024 Source: Website User: Patrick Text: +++ User: Hi, just downloaded your app. I’m sure I am doing something wrong, but when I match a playlist from Spotify and choose the function to save it as a new playlist in Apple Music, it seems to also save all of those songs in my library. Is there a way to disable that? Basically, I just want the playlist in Apple Music and, not all of the songs stored in my library as well. +++ Support: It’s an Apple Music setting which causes this. Take a look in the Apple Music section of the Settings app and turn off “Add Playlist Songs”. Things will then work as you want. We always recommend that people turn this setting off. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/02/2024 Source: App User: cdmeek Text: +++ User: Love the app. I found that sometimes an extra character can throw off a search. The first screenshot shows text grabbed from radio station playlist online. The second shows it with the ‘x’ removed and then app is able to find song. Let me know if you have any questions. +++ Support: Thanks for the feedback and clear bug report! We’ll take a look and see if we can fix it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 28/02/2024 Source: App User: Lynn Meyer Text: +++ User: I would like to create several playlists from the songs I’ve purchased. I can’t seem to get into Playlisty. Is there another way to create playlists? +++ Support: From the details below it doesn’t look like you have an Apple Music subscription. Either a “family" or “individual" or “student” subscription will do. Unfortunately that’s a pre-requisite for Playlisty - it won’t work without one. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unlock full version please thanks your Date: 28/02/2024 Source: Other User: Chanasak Suesat Text: +++ User: Unlock full version please thanks your +++ Support: You’ll need to purchase the pro version first using the button in the app. If you’ve already purchased the pro version you may need to tap the “restore purchases” button to get the app to register your purchase. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 27/02/2024 Source: App User: kevin fisher Text: +++ User: Is there a way to not lose all my manual matching work in a playlist when I scroll too far to the left in a ‘deep search’ list and the program thinks I was swiping to go back out of the playlist? I’ve just started using this program, and it’s already happened to me twice, making me start over and costing multiple hours of manual matching work. Extremely frustrating. +++ Support: We had another request for this recently- basically to have some kind of “are you sure?” warning before navigating backwards. Playlisty doesn’t have this currently but it sounds like a good idea and it’s on our todo list. It’s actually a little more complicated than it sounds so I can’t tell you when it will get done exactly. It’s near the top of the list though, so hopefully not too long. +++ User: An “are you sure?” prompt is good, but what about saving the state of song matches in a playlist instead of starting over every time? That would solve this lost work problem and also let users go through a long playlist in stages, rather than having to get through it all in one go. +++ Support: We’d love it to work that way and in fact the iOS version works more like that (e.g. you can switch between tabs without losing your place). Unfortunately the bugs in the Apple toolkit we use for Playlisty (called SwiftUI) defeated all our attempts to get that working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 27/02/2024 Source: App User: Graylyn Miller Text: +++ User: can your app do what it’s supposed to do please ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Version: us 3.12(597) Quit details: Idiom: phone Device: iPhone OS: iOS(17.3.1) Error: Code: gateway +++ Support: Apple is throwing back errors when Playlisty tries to access your account - it’s not something Playlisty can fix. Did you try the recommendations that Playlisty gave you? In particular you need to log in to [music.apple.com] to check you can see your playlists. If you can’t there’s a problem with your Apple Music account and you need to get them to fix that before even installing Playlisty I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/02/2024 Source: App User: M.G. Text: +++ User: Now that there is Deezer- any plans to add Tidal also? +++ Support: Yes it’s a service we’d definitely like to add to Playlisty. We would only want to do it via an official Tidal API though. Tidal are part way through developing an API at the moment and are releasing new functionality every couple of months. Unfortunately the key features we need (user library & playlist access) have not yet been released but as soon as they are we’ll be looking to add support. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: liveOne Slacker Date: 25/02/2024 Source: Website User: Julian Text: +++ User: I have been unable to transfer any playlist from LiveOne. Is it user error or is it not supported. "New Playlist": The operation couldn’t be completed. (Playlisty.PLResponse.QueryError error 0.) +++ Support: That’s not a site we’ve seen before. Playlisty will work with a lot of sites without any special support but it doesn’t look like that’s one of them unfortunately. It looks like an interesting site though - maybe we should take a closer look to see if we can add support for it. Would you mind sharing links to a playlist or two? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 25/02/2024 Source: App User: John M. Text: +++ User: Hi, I'm getting error -33016 (cloudNoAdd) "Device reports that Music in the Cloud is not enabled" I followed the steps provided by Playlisty twice: enabling the feature, creating a playlist, playing it, restarting the Music app, disabling it, signing out, restarting my computer, signing back in, and re-enabling. No luck. mailto:support@obdura.com?subject=Playlisty%20Support%20Message%20-%20macOS&body=%0A%0A%0A%0A___________________________%0A%0AIf%20you%E2%80%99d%20like%20us%20to%20get%20in%0Atouch%20please%20type%20your%0Aquestion%20in%20the%20space%20above%0A___________________________%0A%0ASubscription:%20MusicSubscription(canPlayCatalogContent:%20true,%20canBecomeSubscriber:%20false,%20hasCloudLibraryEnabled:%20false)%0AVersion:%20us%203.12(597)%0AQuit%20details:%20Idiom:%20landscape%0ADevice:%20MacOS%20Catalyst%0AOS:%20iPadOS(16.6)%0AError:%20Code:%20cloudNoAdd +++ Support: Thanks for the detailed screenshots! Unfortunately we see this issue a lot (it’s because of a bug in macOS) but the process Playlisty recommends has always worked previously. Can I just check: when you say you signed-out & back in again, did you definitely sign-out of Apple Music, not just your Mac account? The easiest way to sign-out of Apple Music is to go to the Account menu in the Apple Music app and to select sign-out from there. After that I’d also I’d recommend going in to the App Store app and signing out from there too. Basically when you go in to Settings -> [Your Name] the Media & Purchases button needs to be greyed-out, to indicate that you are fully signed-out of your account. After that try a reboot and then sign back in to everything. Hope that makes sense! Please let me know how you get on. +++ User: Yeah, I only signed out from the Apple Music "Account" menu. I'll try the app store too! Thanks for the quick response To make sure I'm doing the right thing, where do I find the "Settings -> [Your Name] the Media & Purchases button " you mentioned? +++ Support: Open the macOS Settings app and tap on the bit at the top where it has your name (or whatever name is associated with your Apple ID). The Media & Purchases button is in there. +++ User: Hi again. I got the basic login all setup, but now I'm getting error code 429 responses when trying to copy all of my Spotify playlists to Apple music. 429 error code is "too many requests", (I'm actually also a software developer and I've worked with Spotify API before) and I'm sure it's because I have so many playlists, but there's no good way to select just 100 at a time or something. Can the app be fixed to handle 429 errors by batching requests and retrying? Or could there at least be some UI change, like pagination, to make it easier to select 100 at a time and copy them in batches or something like that? Or do you have another recommended approach for this? +++ Support: Can I just check: when you get the 429 error, is Playlisty reading from Spotify or saving to Apple Music? Our throttle (429) handling is non-trivial in the extreme but we use different back-off strategies (and load shaping) for each service so it’s helpful if we know which service the error is coming from. Either way if you got that error on the UI then I’m afraid Playlisty is being completely flooded with 429s (probably hundreds) and the app has a run out of strategies to try. It’s telling you that a job of that size is not going to get done. Part of this will be down to the number of playlists you are trying to move, but part will also be the time you are trying to do it: US daylight hours @ weekend seems to be peak for music services so both Spotify and Apple will be throttling a lot at the moment regardless of what you are doing. I’m going to guess that you are getting the error while reading from Spotify? (they are most aggressive at throttling) You are right about the solution though: you’ll need to break the job into smaller chunks. The UI is not ideal for this: there’s a small visual indicator showing you what playlists already exist in your Apple Music library, which is useful so you know how far you’ve got, but that’s about it. If you want to get more sophisticated then if you can find a way to extract links for all of your playlists (maybe using your Spotify API experience?) then here are a couple of suggestions: 1). Batch them up into a number of files and read those one-by-one using the files tab in playlisty (or copy them batch at a time into the scratchpad) 2). Use a Siri shortcut to upload each playlist one at a time (with maybe a small delay between each). Here are details on how to use Shortcuts with Playlisty: https://www.obdura.com/playlisty/siri-shortcuts/. Here is an example shortcut you could modify to do the job: https://routinehub.co/shortcut/14545/ Hope this helps / makes sense! +++ User: I've never gotten such a detailed response from technical support from any company, so thank you. I'll try these steps another time and let you know +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/02/2024 Source: App User: Patrick Welch Text: +++ User: Your app is nice. How do I import music into Apple Music library, though? Playlisty creates a group of playlists. Sorry, never mind. I saw hoe to do it. Thank you! +++ Support: Glad you found it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Fixing blend/curated mix transfer Date: 23/02/2024 Source: Website User: Acelia Text: +++ User: At the moment, Playlisty says that certain playlists (i.e. Spotify's 'On Repeat' playlist or Spotify's 'Blend' mixes) can't be transferred because 'the curator of this playlist doesn't permit transfers to other services'. Other platforms like Soundiiz and TuneMyMusic support it, so I was hoping that Playlisty would get support for those soon? Other than that it has almost everything I need. Thanks for the great work! +++ Support: Unfortunately Spotify’s developer terms prohibit transferring their own playlists, so any platforms which obviously allow it could find themselves with their access to Spotify revoked at any time. Having said that I’ve heard reports that it may still be possible to sync these playlists with Playlisty if you use the Playlisty share extension from within the Spotify app, or the Scratchpad, rather than via the Playlisty playlist browser. Obviously if this were true (I’ve not confirmed it) it’s a bug which we might have to fix at some point. It’s not currently on our radar though, as we have more pressing issues to deal with. +++ User: Ah, gotcha! Well thanks for the heads-up. Absolutely lovely app. Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 22/02/2024 Source: App User: Natsagdorj E Text: +++ User: help ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Version: mn 3.12(597) Quit details: Idiom: phone Device: iPhone OS: iOS(17.3) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? e.g. Family, Individual, Student? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/04/2024 Source: App User: Raik Hölzel Text: +++ User: I tried it several times to get my Spotify playlists to Apple Music but get these kind of failure messages all the time. Some of the playlists are grayed on Spotify, some not so it seems to be a general issue. I tried several things to ungray my Spotify playlists but without success. I wonder if there’s a chance to at least transfer those playlists without any issues. "1-KY04092 Sex In Dallas. Everybody Deserves To Be Fucked": This playlist is temporarily unavailable on Spotify [429] "KYD07016 Sportsguitar. Cicadas´ Chirping": This playlist is temporarily unavailable on Spotify [429] "The Streets. Original Pirate Material": This playlist is temporarily unavailable on Spotify [429] ... +++ Support: Thanks for that. Yes unfortunately those “429” errors from Spotify mean “Go away - we’re too busy to deal with this now!”. Playlisty automatically retries lots of times but eventually gives-up. Spotify are clearly having problems on their servers at the moment. +++ User: thanks for your quick response and advice. Guess I’ll try it the slow way then. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/02/2024 Source: App User: Chand Ahuja Text: +++ User: I can never update the playlist but only replace it. I get following error when trying to update no matter what. (screenshot of Sync Summary error: the local & cloud versions of this playlist have different numbers of tracks) +++ Support: That’s an odd one: your Apple Music seems to be in a strange state, as if there’s a track in that playlist that won’t sync. Would you mind deleting the existing playlist and then trying to sync with Replace Mode switched off in Settings? I’d be interested to see if we get any errors using that method. Also can I just check why you need to “add” to that playlist rather than “replace” it? Normally if you want to keep your Spotify liked songs up to date we’d expect people to use replace mode as It’s much quicker and keeps the track order in Spotify. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/02/2024 Source: App User: emperordante05 Text: +++ User: My plalisty app is linking wrong Apple Music account , how can i reset it.? I have tried the reset connection button under settings! +++ Support: Playlisty links to the account you’re signed-in to in Media & Settings (the same as the Apple Music app itself). It doesn’t remember your credentials or what account you are signed-in to and there’s nothing to reset, as such. If you still want to reset everything the best way is simply to delete the app and re-install. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/02/2024 Source: App User: Miguel Quina Text: +++ User: I paid for this app in order to export my Apple Music playlists to Spotify. However it doesn’t work… I would like a refund please +++ Support: Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. Sorry to hear Playlisty doesn’t meet your needs. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/02/2024 Source: App User: Maik Text: +++ User: Until recently I was able to sync spotify playlists (that were made for me). But that’s gone now.. Is that new? +++ Support: It’s been that way for a while (several months) I’m afraid. For legal reasons we had to stop allowing imports of any playlists curated by Spotify themselves. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify. Sorry - hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/02/2024 Source: App User: Dávid Terjék Text: +++ User: Thank you for your amazing app again! So i have the same problem with the Apple Music region as many people. I’m Hungarian and Apple Music is pushing local songs down on our throat really hard. Of course we can’t access other countries New Music Daily because the Apple Music homepage is tied to your subscription’s location. I came up with an idea that i can look up the US verion of New Music Daily by searching for a direct link for it on Google but when i put this link in the Scrachpad section in your app, the app loads in the Hungarian version. Is there any way to keep the location of the playlist? For example: https:// [music.apple.com/us/playlist/new-music-daily/pl.2b0e6e332fdf4b7a91164da3162127b5] This is the US New Music Daily (i had to add a space after https://), you can see the US indication in the link. But when i put this in Scrachpad, the loads in the Hungarian version. Can you do something with this? ❤️ Thanks in advance and sorry for my English. +++ Support: That’s an interesting question! It might take a bit of investigation - I’ll get back to you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/02/2024 Source: App User: Benjamin Longo Text: +++ User: So I’m unable to use the scratchpad to do anything but paste Spotify links. If I try to use it as a text list it is returning an error: The following error occurred while reading your playlist: "Playlisty Import - 2/19/24": The operation couldn't be completed. (Playlisty.PLResponse.QueryError error 2.) For your info I’m entering info like “Album Artist”,”Song” “Djo”,”end of beginning” “Sublimed”,” Santeria” Is there something I’m doing wrong? It used to be one of my favorite features, did something change?? +++ Support: Can I check what version of Playlisty you’re running? You can check by tapping “About Playlisty” in Settings. Current version is 3.11. I remember seeing that error in a much older version of Playlisty but I haven’t seen it in the current release and if I copy/paste your tracks into Scratchpad it works fine. +++ User: Sure thing Andy It’s 3.11 - I actually had deleted and reinstalled to try and fix the problem, so it’s definitely the most recent version. +++ User: I just ran it again - and it started working 🤷‍♂️ 2 hours of no progress and then poo! it just works… Is there a guide for best practices for the scratchpad or just that pic in your AppStore listing?? +++ Support: Good to hear! There are literally hundreds of format supported by Scratchpad so hard to settle on a single best practice. However I tend to use: Djo - end of beginning Sublimed - Santeria Djo - end of beginning Sublimed - Santeria Djo - end of beginning Sublimed - Santeria As it’s least likely to run in to issues with “unusual” character sets e.g. inverted commas that aren’t really inverted commas. Just ensure there’s only one - on each line Hope that makes sense! +++ User: Awesome, thanks for the info! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Account Deletion Date: 18/02/2024 Source: Website User: Rob Text: +++ User: Hi. How do I go about deleting my account and making sure my personal data isn’t used/sold? +++ Support: Here’s our privacy policy: https://www.obdura.com/playlisty/privacy/ You don’t have an account with us; we don’t have any of your data. We don’t even have a server. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/02/2024 Source: App User: Guildar Text: +++ User: would like to cancel my subscription since I don't need it anymore, I don't know where it is on the app itself or the subscription part of the settings app. +++ Support: Playlisty Pro isn’t a subscription- it’s a one-off fee, so there’s nothing to cancel. We hate subscriptions! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/02/2024 Source: App User: David Di Blasi Text: +++ User: Hey, when I add a playlist from Spotify to my library the order of the songs is wrongs. I adds them from oldest to newest and not newest to oldest. So the oldest songs are at the top I would be very thankful if you could change this. +++ Support: Playlisty can sort both ways already. If you to the right of the red/yellow/green/blue buttons after matching there’s a V symbol. If you tap that it will point up instead of down and sort the tracks the other way around. Let me know if that doesn't make sense. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not syncing to spotify Date: 15/02/2024 Source: Website User: Jesper D Text: +++ User: Hi. after login connecting and login into spotify it keeps giving me an error. I'm not able to connect spotify. Can you help? +++ Support: Sorry to hear you’re having a problem. Can you clarify whether this is this on iOS or macOS? And would you be able to send us a screenshot of the error you’re seeing? One more thing to check: can you log in to Spotify from Safari by going here: [open.spotify.com](it’s important you use Safari for this, not the Spotify app) and then: - go to Settings (tap on the cog icon) and tap “View Account” - scroll down to “Manage Apps” - report back on whether Playlisty is listed there or not +++ User: Playlisty is not under manage apps. +++ Support: Thanks. Is it possible to get a screenshot of the error? +++ User: I managed to connect, but now it gives me this error +++ Support: Glad you connected Ok. Those errors mean that there’s a problem at Spotify - it happens quite often when things are busy at their end. If it keeps happening try transferring playlists one at a time. That usually works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS (no artwork) Date: 14/02/2024 Source: App User: Simanta Datta Text: +++ User: Hi - none of the playlist I migrated to apple music from Spotify has artwork on them? If I create manually a playlist on Apple Music I do get artwork on the playlist .. what’s the solution or workaround for this? See picture +++ Support: Technically it’s not possible to automatically copy the artwork over with your playlist because Apple don’t provide developers with a way to do that. But if you long-press on playlist artwork in Playlisty it will give you an option to save the artwork to your photo library. And if you edit the playlist in Apple Music you’ll find there’s a way to choose artwork, including picking an image from your photo library. More details on artwork generally here: https://www.obdura.com/faq/about-artwork/ Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/02/2024 Source: App User: Léon Möllenberg Text: +++ User: It seems the shortcut for syncing my spotify playlist to apple music playlist just isn‘t working. I‘ve had this error notification, which told me to add a „repeat 30 times“ in the shortcut, so it can check whether or not the playlist is synced. But the thing is, it didn‘t work after that. My apple music playlist should be synchronizing after the shortcut finishes, did I understand that correctly? So that, after the shortcut ran, the existing playlist should be updated to include the songs that the spotify playlist has. Thanks for your help. +++ Support: It sounds like you’ve got the right idea, but if you haven’t already I’d strongly recommend taking a look at this page: https://www.obdura.com/playlisty/siri-shortcuts/ It should help you understand how it works and there are a couple of useful YouTube videos on there. Note that to update an existing playlist with new tracks you’ll need to enable either add mode or (if you’re on iOS 16+) replace mode in the Playlisty step of your shortcut. Otherwise it will create a new playlist each time. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - macOS Date: 08/02/2024 Source: App User: Wilbur Meinen Text: +++ User: Apple Music is working but Playlisty is giving this error. Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: true) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.3) Error: [50001] MusicKit Error 'Upstream Service Error': Error fetching library content (500) +++ Support: Thanks for getting in touch. That error basically means that the Apple Music servers that Playlisty has to use are maxed-out at the moment. Maybe wait a few minutes and try again a few more times - it should let you in eventually. If it doesn’t please get in touch again. +++ User: I have restarted the machine and tried on and off since last night. I still get the 500 error. +++ Support: Thanks for getting back to me - haven’t seen this issue before! Can I just check, do you have any of your own playlists currently in your Apple Music library? When that error is happening Playlisty is actually checking to make sure that it can read your playlists Ok. Am just wondering if the error Apple is giving us is wrong and you simply don’t have any existing playlists. Is that possible? +++ User: I have about 80 playlist or so. Playlisty was working great a few weeks ago when I last used it. +++ Support: That is very strange. Has anything significant changed with your installation? e.g. have you changed your region or Apple Id since you last used Playlisty? +++ User: No, same computer, same Apple ID. I tired removing and reinstalling from the App Store but get the same error +++ Support: Thanks for your help on this. Would you mind if I add you. To our beta-test group so that you can try out our latest build? It does have one or two changes in this area and I’d be interested to know if they make any difference. Joining the beta will mean downloading an Apple app called TestFlight - you’ll get full instructions if I add you. +++ User: I’ll give it a shot, Thanks for the help. +++ Support: I’ve now added you. At the very least you should see a different error message with this build. I’ve been looking in to this error message further and it sounds as though (to quote an Apple representative) it may be down to “a server-side issue with data linked to your specific account”, which is not good if true as it could mean you will need to escalate it to Apple for resolution. If the new build doesn’t fix the issue, would you mind logging-in to [music.apple.com](http://music.apple.com/) from a browser and checking everything works as expected? In particular please check that you can browse your playlists Ok through the browser and don’t get any errors. Thanks for your patience with this! +++ User: Ok, I have tried it and get the new message in the center but the same error below. I logged in to the web app for Apple Music and the Listen Now and all the other work but not the playlists. Fun times. +++ Support: Sorry, I’m afraid that’s bad news: that’s an internal Apple Music error you’re experiencing, I think. Unfortunately I’m afraid your next step will be to contact Apple Support and get them to fix that issue with browsing your playlists from the web browser. Once that’s fixed I strongly suspect Playlisty will start working again. Sorry! One more thing, in case it helps with Apple. The source for my information about this being an Apple server-side issue was the Apple Developer Forums, here: https://forums.developer.apple.com/forums/thread/685859?answerId=706412022#706412022 (Not sure if you’ll be able to read it but they should be able to) Please let me know if I can help further. +++ User: Yea, I saw that post yesterday as well. I am chasing with apple support now. We’ll see how this goes. Thanks for the help. +++ Support: Good luck. We’ll use this information to improve the advice we give when Playlisty hits this error - it will be in our next build. Would you like to stay in the beta group or shall I take you out? If you stay in you’ll get occasional mails notifying you of new releases; you can always leave the beta group by replying one of those. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: stop purchase Date: 09/02/2024 Source: Website User: d Text: +++ User: I purchase the app about 2 month ago, And I cannot find any unpurchase button or even purchasing record on my apple subscription. I want to stop it +++ Support: There’s nothing to stop. Playlisty does not create accounts or subscriptions and there are no recurring charges - it’s just a one-off. More details here: 
https://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify “Liked” Artist transfer to Apple music Date: 06/02/2024 Source: Website User: Philip Brindise Text: +++ User: I’m able to transfer playlists and albums and that’s been great. Was wondering if there is an option to send favorited/liked artists to Apple Music from Spotify as well? +++ Support: Unfortunately not: Apple doesn't currently provide developers with a way to do that. But if they give us a way in the future, we’d definitely look at adding it to Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Shortcut app Date: 06/02/2024 Source: App User: Siul Morales Text: +++ User: Hello, could you help me on the best way to ensure that the Playlists that I have from Spotify to Apple Music can be updated in a row without taking so much time from one to the other? +++ Support: There are some steps you need to add to your shortcut to ensure that it waits until the import is finished before continuing. Full details here: https://www.obdura.com/playlisty/siri-shortcuts/ - see the “Importing large playlists in the background” section. If you want to import multiple playlists in a row, you might want to take a look at this shortcut: https://routinehub.co/shortcut/14545/ +++ User: And what shortcut can I use to update several playlists at the same time? +++ Support: The one I referenced below. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty -> Spotify connection question Date: 05/02/2024 Source: Website User: David Hudson Text: +++ User: Does Playlisty require an active Spotify premium subscription to work, or will it be able to pull playlists from Spotify if you have the free tier? +++ Support: Free tier is fine - it doesn’t need a subscription. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Date: 05/02/2024 Source: Website User: Chris Text: +++ User: Just another one regarding Playlisty and another possible improvement. Thank you, by the way, for allowing me to use the Beta. I've been using it quite extensively across some rather large playlists, and so far I've found no issues whatsoever. The new algorithm regarding matches, by the way, is still working pretty much flawlessly. I digress. Having used Playlisty so much now to transfer all of my Spotify playlists across to Apple Music, what is apparent is so, so many of the tracks on the albums in my Spotify playlists have now been 'upgraded' by the rise of deluxe, super deluxe and expanded editions. It was just a thought, but in the future under the 'When matching:' do you think it would be at all possible to implement some kind of 'Prefer enhanced' option maybe, in which Playlisty looks for a newer, 'enhanced' version perhaps? If not, it's not a problem at all whatsoever. I'm so, so happy with Playlisty regardless. You've absolutely nailed it; so a very, very well done. And finally, I've noticed you have now added Deezer. The only one missing now is Tidal, which I use on par with Apple Music. Would you know if there are any future plans to add potentially add Tidal? +++ Support: Thanks for the feedback - it’s much appreciated. Your comments regarding “enhanced” versions are noted. Unfortunately the issue we always face is that if we loosen-up the criteria to allow super deluxe & expanded versions, you can bet that a flood of instrumental, cappella & DJ mix versions will also find their way in to your playlists. It’s very hard for us to tell these apart in a reliable, consistent way, given the metadata we currently have to work with so we’re very wary of making changes in this area. Having said that, in the latest build of Playlisty there’s a new option in Settings in “Enable your local Music library as a source…” -> “Re-match Apple Music tracks when importing”. If you use these options to add your own Apple Music library as a source and then tap a playlist to re-match/re-import it, it will ignore all track identifiers (ISRC, Apple catalog Id) when re-matching and can often improve matches in your existing playlists if you tweak some of the other Matching & Playback options. Worth a look? Yes we would like to add Tidal to Playlisty and have done some initial work on this, but unfortunately there isn’t currently an “official" 3rd-party developer API for Tidal and we aren’t keen on using unofficial APIs (which do exist) as they open us up to a range of legal & technical risks. However the good news is that Tidal are actually in the middle of building a new “official" API and we’re hoping to be first in line when it’s available. It’s not clear when that will be but parts of it are already beta-testing (although not the key library management parts that we need). P.S. We’ll keep you on our beta programme but if you get fed up with the release mails just drop me a mail and I’ll take you off +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: merge playlists Date: 03/02/2024 Source: Website User: Marc Wutschke Text: +++ User: How do I merge a playlist from Spotify with a playlist on Apple Music? Or can I? +++ Support: Yes you can do that no problem, as long as the Apple Music playlist is editable. When you import the Spotify playlist simply select the “Add to existing playlist” option and you can select an existing Apple Music playlist to add the Spotify playlist to. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Exporting to Spotify Date: 02/02/2024 Source: Website User: Zeb Text: +++ User: Purchased the pro subscription a while ago, and am really happy with the app. Thanks for all the hard work! I was wondering if it was possible to export a playlist to Spotify in the future? Or some workaround to use the saved playlist to import manually to Spotify. Thanks! +++ Support: No, I’m afraid Playlisty doesn’t do Apple Music -> Spotify transfers. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: New playlist not found Date: 02/02/2024 Source: Website User: Jeremy Text: +++ User: I just added a new playlist in Spotify but playlistify cannot find it. How can I refresh the updated playlist? +++ Support: Tap the refresh button circled in orange (it’s the bottom if you’re on a Mac): +++ User: Thanks Andy, might be that specific playlist that didn’t show up. I tried some other playlists it works! Cheers. +++ Support: Thanks for letting me know. If you are having problems with a specific playlist, bear in mind that it won’t show if it’s one of Spotify’s own playlists as we’re not allowed transfer those. And if all else fails, send us a link to it and we’ll take a look. +++ User: Ah, that makes sense Andy. Thanks for that info! Cheers! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 01/02/2024 Source: App User: Yogen De bruin Text: +++ User: Hello there, I would like to have an account apple music. Can you help me please +++ Support: You can subscribe here: https://music.apple.com/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/01/2024 Source: App User: Grace Gibson Text: +++ User: Do you know what causes these weird various artist matches to show up? The Spotify playlist contains the standard album release of this song. +++ Support: The issue with that example is just down to Apple’s catalog I’m afraid. There simply isn’t a “good enough" version of that track available from a non-compilation album. The version you want Playlisty to pick (the one with the same cover art) looks like it’s there in Apple’s catalog but it has a different ISRC code and a much shorter list of contributing artists. There’s no way Playlisty can be certain it’s the same track, basically. Instead it’s picked the best version that it can be sure is the same track. This is unfortunately from a compilation, but so are all of the alternatives. I don’t think there’s a solution to this: if we loosen Playlisty’s matching enough to pick the version you want then there would likely be dozens of new mis-matches on that playlist where Playlisty wrongly picked mixes, instrumentals and cover versions rather than the right track. Hope that makes sense! +++ User: Yeah, that mostly makes sense. The one I want Playlisty to pick has the same first artist and the same album title. What confuses me (and this is mostly rhetorical) is why the other artists are listed by the song in their playlist in the first place. It’s not now it gets displayed anywhere else on the album or artist page that I can tell. +++ Support: At the core it’s about how Spotify & Apple represent artists in their databases. In this case (and most others) Spotify correctly lists all of the contributing artists in its database but displays only the “main" artist. Apple Music, on the other hand, just has a single field which usually (but not always) has all of the contributing artists listed in it depending on how the person entering the data at the distributor was feeling that day. Overall Playlisty gets much better matches if it looks for all of the artists, not just the main artist, but this is one of the exceptions I’m afraid. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/01/2024 Source: App User: Alex Text: +++ User: there was an issue with my payment method, the auto fill used the wrong card. But it still went through as successful. How do I donate? +++ Support: Thanks - that sounds like a bug - in which case you can have Pro for free as your bounty for reporting the issue! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/01/2024 Source: App User: Timothy Boudreaux Text: +++ User: Can I copy an Apple Music playlist to Spotify? +++ Support: No, Playlisty doesn’t do Apple Music -> Spotify transfers. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++ User: It's an awesome app sir. My gf uses spotify and I use apple. She makes me cool playlists and now I can listen to them. Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/01/2024 Source: App User: Cody Melcher Text: +++ User: First off love the app; works magnificently and the UI is excellent. I know it wasn’t your decision but regarding the BBC playlists removal…are there any workarounds that you guys know of? Really miss being able to pull a few shows every week that air on BBC6. +++ Support: I heard a rumour that if you paste a BBC Sounds playlist URL into the Playlisty Scratchpad (or use the share sheet from the BBC Sounds app itself) it may still be able to read it. I haven’t confirmed it myself though... +++ User: Ah thanks, I’ll have to go ahead and investigate ! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can't import playlists Date: 28/01/2024 Source: Website User: Marcelo Panozzo Text: +++ User: I just bought Playlist and when I want to move my Spotify playlists to Apple Music I get this message: "Spotify did not return any tracks" How can I solve it? +++ Support: Can you confirm what version of Playlisty you are using? You should be able to see this by clicking on “About Playlisty” in Settings. You need to ensure you’ve upgraded to Playlisty version 3.10 or later. Spotify made a change a few months back and it’s only 3.10-onwards which can work with the changes they made. If you are already on the latest version, would you mind sharing a link to one of the Spotify playlists which is giving you the error? +++ User: many thanks for your kind answer. Kinda bad news: mi Mac doesn't support latest versions of playlist, and I was forced to install the 3.4 versión, suggested by the App Store, So with this OS I cannot migrate the lists.Is this so? +++ Support: Yes I’m afraid that’s right: Apple don’t give us a way to update old versions of our app so there’s no way to get Playlisty to work on your Mac. But if you have an up-to-date iPhone or iPad, remember that Playlisty runs just as well on those devices. Also, if you are technical, I’ve heard of a technology called [OCLP](https://dortania.github.io/OpenCore-Legacy-Patcher/) which enables you to run the latest versions of macOS on older Mac’s. If it works it would enable you to run the latest Playlisty and Apple Music versions, but it’s not something I’ve tried myself. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/01/2024 Source: App User: Matthew Hess Text: +++ User: Love the app - thank you. I have two questions abojt Apple Music or Spotify. Is there an option to take a playlist in Apple Music and create a video version of it? And second to create a new playlist but ‘upgrade’ songs to their explicit versions where possible? +++ Support: Thanks for the feedback! Regarding videos, it’s not something Playlisty can currently do but it’s an interesting idea. I’ll add that to our list of “things to investigate” to see how much work would be needed. Regarding explicit versions, Playlisty already does this as far as possible. It will always pick uncensored versions of tracks where they are available, providing there is still a strong match to the original. If you see any tracks where this isn’t happening it’s likely because another factor is driving the decision, but if you have any examples I’d be happy to look in to them. +++ User: Thanks. Here is the example that started this question. The playlist is in Apple Music, but uses non explicit songs where possible. The idea is to have the same playlist in Apple Music with explicit where possible instead, and without searching 100 songs manually. The first song on the list has an explicit version available. Copying the url above into the scratchpad does give the option to (re) add the playlist to Apple Music but Playlisty correctly identifies the songs as they are in the playlist. I hope this explains it, and I get it if it’s not possible in the current version. +++ User: 4/2 -> Just wanted to let you know that we’ve just released a build of Playlisty to our beta testers which allows you to trigger a full re-match for any of your existing AM playlists. I’m hoping this will do what you want. Let me know if you’d like me to add you to our beta test group so that you can try it out. +++ User: Amazing. Yes, happy to be part of the beta test group/Testflight app. Thanks for being so responsive and following this through. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/01/2024 Source: App User: Grace Gibson Text: +++ User: is it possible for Playlisty to use the [Last.fm] user playlist section as a source? The export to Apple Music feature in [last.fm] doesn’t work nearly as well as Playlisty, so it would be amazing to have another option, plus the shortcuts connection Playlisty provides, but I don’t see a way to add a source other than Library, which doesn’t contain these user playlists. +++ Support: If you go in to one of those playlists and copy/paste the URL into the Playlisty Scratchpad it should work (let me know if it doesn’t!). You should also be able to use the Url in a Shortcut. We never worked out a way to browse your list of playlists through the [Last.fm](http://last.fm/) API though, so as far as we know it’s currently not technically possible to add them as a source in Playlisty. Hope that makes sense! +++ User: I figured the API might be the restriction. Scratchpad worked! Thanks Andy. Secondary question…is there a way to limit the # of tracks being exported? Either in the Playlisty app or in a Playlisty shortcut? +++ Support: Glad it worked! There’s not currently a way to cap the length of playlists. I’d be interested to know the use case for this though - is it [Last.fm] specific? +++ User: Yeah, [last.fm] specific. All of my Last.xxxx playlists are thousands of songs. I’d love to be able to cap at say 25/50/100 to capture the “top” for a timeframe. Ex: Top 25 Last.week, top 50 Last.month, top 100 Last.year. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/01/2024 Source: App User: John Dillworth Text: +++ User: Playlisty no long lists all of my Spotify playlists. In fact, it only lists my oldest 4 playlists and if I delete any of those it will not show any new ones. So Playlisty does not work for me any more. What am I doing wrong? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: That makes sense and I have no issues with non-Spotify playlists. Thanks for the quick response +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Sorry-that playlist is empty! (Spotify) Date: 23/01/2024 Source: Website User: Christopher Edgeworth Text: +++ User: Please help with this most important question. I’m trying to move a Spotify playlist over to Apple and I’m getting this message when I select the playlist in Spotify. Sorry-that playlist is empty! +++ Support: Can you share with me a link to the Spotify playlist in question? We’ll take a look. +++ User: Of course. It’s actually all of the ones that I tried to link. Here are a couple of screen shots that I took. +++ Support: Thanks - can I just confirm what version of Playlisty you are using? That looks like a very old version, which won’t work now because of some changes Spotify made on their side. You should ideally update to the latest version which we released a week or so ago. If you upgrade and are still having problems can you send me the Spotify link to the playlist? To get this, try going to https://open.spotify.com/, navigate to the playlist and copy that url and send it to me... It will look something like: https://open.spotify.com/playlist/37i9dQZF1DXb57FjYWz00c +++ User: Yes it was an old version that I had to download based on the age of my iMac. Guess it’s time to finally pull the trigger and upgrade my desktop computer. Does it matter if you have a premium version of spotify at all? +++ Support: Afraid it’s true of all Spotify versions. In case it helps, bear in mind that if you have a newer iPhone or iPad Playlisty runs well on both of those devices as well as iMac’s. +++ User: On the iPad version I don’t get all of the playlists that I have on Spotify…but I do get songs in the playlists that do show up. Is there a way to get all of the Spotify playlists to show up in playlisty? +++ Support: The missing playlists are the ones curated by Spotify. I’m afraid we can’t display them in any versions of Playlisty now because of a legal issue: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and if we continued to allow it they would be within their rights to pull plug on us. Sorry! +++ User: Ahhhhh…ok well that makes sense. Glad it wasn’t something I was doing. So if I found a user that curates their own playlist that SHOULD be able to copy over? Thanks so much for entertaining my questions. +++ Support: Yes, only Spotify playlists are excluded. Allegedly if you make a copy of Spotify playlist into a playlist of your own, that will work too. But I haven’t tried it! +++ User: I didn’t want to ask that in my previous response as I though you would not be able to answer that. I was planning on giving that a go this evening when I had some time. Thank you again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 23/01/2024 Source: App User: Istvan Toth Text: +++ User: I could not find Discover Weekly and Release Radar playlists in Playlisty anymore. One or two months ago it is worked seamlessly. Spotify modified its rules or I have to tune the Playlisty or Spotify settings? Thanks in advance. +++ Support: We can’t display those playlists because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and if we continued to allow it they would be within their rights to pull plug on us. This is really the least worst option. Sorry & hope you understand. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: gangster rap Date: 21/01/2024 Source: Website User: warren Text: +++ User: please help me get music +++ Support: If you are looking for rap/hip-hop playlists you might want to look on https://xmplaylist.com/. You can copy the url for any station playlist from there (e.g. https://xmplaylist.com/station/hiphopnation) and paste it in to the Playlisty Scratchpad. Playlisty will then read it for you and let you save it as a playlist. Hope that helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/01/2024 Source: App User: Jesse Christoffer Text: +++ User: Can you please refund my purchase. I mistakenly purchased before evaluating. Am I able to backup my current Apple Music playlists or is this just for transferring playlists from other sources to Apple Music +++ Support: Yes, you can back-up your current playlists using Playlisty. If you select the disk icon from the picker at the top of the “Files" tab you should get a tree view of your playlists. You can then select any playlists you want to back up and it will guide you through the process of saving them to a file. If you want to find out more about the file format and process that Playlisty uses, take a look here: https://www.obdura.com/faq/playlist-archive/ Shout if you have any more questions. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: App not registering purchase Date: 21/01/2024 Source: Website User: Jonathon Horton Text: +++ User: I purchased this app and the lifetime subscription on my Mac and was able to transfer one playlist over. After that it denied me to transport anything else over, and when I used my phone the transfer did not reflect what my Mac had. After I redownloaded the app on my phone and I tried to use the subscription, it is asked me to pay again, even after just purchasing it on my Mac under the same Apple ID for both devices. I’m unsure if my Mac registered the purchase towards my Apple account and me purchasing it again would be an additional subscription. +++ Support: Thanks for getting in touch - if you purchased the Pro version on a Mac you should be able to restore the purchase on an iPhone, but there are some issues at Apple’s end which mean this doesn’t always work as it should. We put together this list of things to try to resolve the issue: https://www.obdura.com/faq/restore-purchase/. I’d suggest skipping to the second section and trying the “repurchase” trick - it seems to work for most people in your situation. I’m concerned that the app stopped transferring playlists after one transfer though. Do you have a screen shot or error message from the app showing the error? We’ll look in to it straight away if you can send it over. +++ User: My problem actually resolved itself, after I just continued with the buying process, I did it and it restored the purchase like you said and I was able to transfer everything with no issue on the phone. I believe my Mac being on the older side might’ve just had a technical problem from running an older iOS. I can attempt it later on the Mac and still send a picture of the error message when I get home for you. Thanks for the response! +++ Support: Thanks for getting back to me - good to hear it’s working for you now! If you are able to reproduce the error message and send it to me that would be greatly appreciated: you may be right, that it’s down to an older OS version, but we really like to get to the bottom of any issues like this. Ensuring that Playlisty is rock-solid is our top priority. +++ User: Apologies for the late response. This is the message I received when trying to transfer the playlists over on my laptop. Just for reference as well my Mac is currently updated to OS Monterey 12.7.3 +++ Support: Many thanks for that - it all makes sense now. Yes unfortunately that’s quite an old version of Playlisty you’ve got there and, due to a change Spotify made on their side a few months ago, it won’t work any more. But if you’re still on Monterey I’m afraid you’re stuck: all the versions of Playlisty which work with Spotify need Ventura or later. Sorry! +++ User: It’s all good, I’ve had the computer for a bit so I guess that’s a wake up call to get something a little newer haha. Again thanks for the quick response on the issue +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cannot connect Date: 18/01/2024 Source: Website User: Micah Text: +++ User: I keep getting a privacy error when trying to open this app. I’ve gone into my Apple Music settings and everything looks fine and your app is approved. Why won’t it work? +++ Support: Would you mind sharing a screenshot of the screen you ended-up at? When you install it Playlisty checks dozens of different installation parameters (and for some bugs in Apple Music) and depending on what it finds should give you a specific list of steps to try to get things working. If you get that screen then you definitely have a problem with your Apple Music installation, even if it’s not obvious when you use Apple Music itself. Follow the steps it gives you and it should fix things. If those don’t work we can try some more debugging steps. +++ User: thanks for the message. I actually decided to reboot my phone - upon doing so when I went back and tried again it worked perfectly. I love the app, am a premium lifetime member so keep up the great work! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Add playlist to folder Date: 17/01/2024 Source: Website User: Quark Wei Text: +++ User: Hi, is it possible to add/sync/update a playlist t a specific folder? I tried adding a “/“ in the playlist title but that didn’t work +++ Support: Yes you can add/update/replace a playlist which is already in a folder, that will work fine. Just specify the name of the playlist and Playlisty will find it. But you can’t currently specify a folder in which to create a new playlist, because of some limitations on Apple’s side. Adding that functionality is definitely on our list for when those limitations get lifted though. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/01/2024 Source: App User: Grace Gibson Text: +++ User: I’m having issues this morning saving songs to a playlist. It just spins and spins in the “saving songs” and “cancelling” stages. +++ Support: Sorry to hear you’ve been having problems. I’ve just run some tests myself and I’m not seeing the same issue at this moment in time, but I can say with some confidence that Apple Music itself has been running very slowly the last week or so and lots of transactions have been timing-out. I suspect that may be what you are seeing. Am I right in remembering that you have a pretty large library with a lot of playlists? If so that will likely be compounding the issue I’m afraid. The best thing I can suggest right now is to wait a while and try again in a few hours - and please get back to me if things haven't improved in a day or so. FYI We are building up to some big internal changes in Playlisty which should significantly reduce our dependence on the Apple Music back-end and improve performance at the same time. Hopefully these will eliminate this kind of issue. +++ User: Thanks, Andy! I’ve also noticed some other peculiarities with Apple Music over the past week, unrelated to Playlisty, so I wondered if it might be something on their side. I do have a huge library. I’m a bit of a music hoarder and I’ve used both iTunes and Apple Music since inception, so it’s quite a bit of history. lol. I’ll give it a bit and try again later today. Thanks, as always, for your fast and thoughtful responses. I love your app and look forward to seeing the big changes you have coming! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Refund request Date: 16/01/2024 Source: Website User: Paul Stephenson Text: +++ User: I purchased pro to move between Spotify and Apple and it wouldn't work. I gave up after two hours and used a different service. Can I please have a refund? +++ Support: Did you get any error messages you can share with us? +++ User: Hi yes I just kept getting variations on this. I tried loads of different times, different sets of playlists etc. "... this playlist is temporarily unavailable on Spotify" +++ Support: Many thanks - we’ll take a look in to that. Refunds are handled by Apple themselves - this page explains the process: https://support.apple.com/en-uz/HT204084 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/01/2024 Source: App User: Thanh Duong Text: +++ User: I source from Spotify with Playlist from Spotify not syncing. Ex Viral 50 Vietnam not appear on Playlisty image0.png +++ Support: That “Viral 50” playlisty looks like a Spotify curated playlist. Are all your missing playlists ones that were curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/01/2024 Source: App User: Patrick Rushton Text: +++ User: I’m using a Shortcut Automation to update a playlist from a BBC Sounds track listing once a week. Is there a way to find out how many tracks were added each time? For example I tried adding a Show Notification action after the Import Playlist action, but the latter only seems to return the playlist name. +++ Support: Playlisty won’t do this itself but you should be able to do this using existing Shortcut commands e.g: (I just copied this from one of our own shortcuts - in this case “Caption we got” is the playlist name output by Playlisty but you could use your own variable) If you know the playlist name at the start then you could run these steps before & after Playlisty has done the import and then calculate the difference? Hope this helps! +++ User: Thanks, that makes sense. I'll give it a try! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: apple music to spotify Date: 13/01/2024 Source: Website User: madeline Text: +++ User: Is it possible to transfer a playlist from Apple to Spotify? I paid for the pro version, but it seems I can only do Spotify to Apple on the platform. +++ Support: No, Playlisty doesn’t do Apple Music -> Spotify transfers. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 12/01/2024 Source: App User: gebraeunt.vergoldung_0r Text: +++ User: I would like to move from Spotify to Apple Music. How should I proceed! ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.2.1) Error: Code: cloudNoAdd +++ Support: Have you enabled "Sync Library"? You need to do that first (Playlisty should give you instructions on how to do that). If you've definitely done that already then I’m afraid this is actually a problem with Apple Music on your device. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually turning-off sync library (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Issue importing Spotify playlist Date: 11/01/2024 Source: Website User: Track 24/7 Text: +++ User: Im not able to import a Spotify playlist. Error message Im getting is as follows: The following errors occurred while reading your playlists: "Ruby": Spotify did not return any tracks I copied and pasted this error message directly from your app. I have my spotify and my Apple music accounts connected. +++ Support: Can I just check what version of Playlisty you are running? You can find this in Settings -> About Playlisty. The main cause for that message was one that was fixed a couple of months ago so I’m wondering if you are still on an old version. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/01/2024 Source: App User: AV T Text: +++ User: Hello, i’m emailing to see if I can refund my purchase of the premium playlist option. The imported songs were saved as multiple playlists, which I didn’t like. +++ Support: Playlisty will only save as multiple playlists if that’s what you ask it to do. If you prefer it can also add songs to an existing playlist, replace an existing playlist or add songs to your library instead. Those are alternative options you can select on the “Save to Apple Music” screen. Did you try those options? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 10/01/2024 Source: App User: onlymac25 Text: +++ User: I can’t get this to sync with my Apple Music app ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.2.1) Error: Code: cloudNoAdd +++ Support: Have you enabled "Sync Library"? You need to do that first (Playlisty should give you instructions on how to do that). If you've definitely done that already then I’m afraid this is actually a problem with Apple Music on your device. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually turning-off sync library (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Deep Search Date: 09/01/2024 Source: Website User: Chris Doodnath Text: +++ User: First and foremost, Playlisty is, without a shadow of a doubt, the best value-for-money playlist transfer program I have ever used and/or purchased. However, and this is only a very, very minor issue, but I've found with a few of my transfers, mainly with my playlists below - artists such as Matchbox Twenty, Oasis, R.E.M., Red Hot Chili Peppers and The Smiths, it makes absolutely no difference to my settings - the albums and artwork simply will not match; they all seem to match with versions off of random compilations. I'm not sure if it has something to do with the ISRC, etc. but if there's any way whatsoever in which to tweak and/or fine-tune this minor detail, Playlisty will be top of the tree! It just saves me the headache of, when playing my playlists, noticing and then subsequently having to manually sneaky little songs with ugly artwork, which sneakily slipped through. :) https://open.spotify.com/playlist/5uTKlCWLSe3AOEP8YSEZJf?si=4ee15d99721b4daa https://open.spotify.com/playlist/2rLU6hj7QPYctstOzXqmtZ?si=c70d0aacb02e49cb https://open.spotify.com/playlist/0u8twL8oG8Gg6fDUw0rhww?si=49195e42bc92458e +++ Support: Thanks for the feedback & playlists - those were actually very useful examples. The short answer is yes, it’s down to ISRC: if the current version of Playlisty finds one or more ISRC matches (blue chain-link icons) for your track it will rank those higher than keyword matches (green tick icons) in all circumstances. It just so happens that for those tracks you highlighted the ISRC codes that Spotify gave Playlisty matched only single tracks on Apple Music - the ones on the compilation albums. So that’s what you got. This is actually something we’ve been working on for the next release of Playlisty. In that release there are some very specific circumstances in which Playlisty will swap ISRC matches for keyword matches and I can confirm that in our latest build, with “Deep Search” enabled in settings, most of your “bad” matches look much better. Would you be interested in joining our beta programme so that you can try this out? You’d have to download an Apple app called TestFlight (you’ll get full details if/when I add you). +++ User: Thank you for not only the speedy response, but also the in-depth explanation. Re: joining your beta programme... absolutely. It's sad to say, but in recent times curating my playlists and then migrating them all across my Spotify, Apple Music and Tidal accounts have become somewhat of an obsession. I've also tried so, so many different playlist migration apps over the years, and each and every one all seem to have their own USP. It would be a pleasure to test drive Playlisty's latest build. +++ Support: Do you use macOS? Or iOS? +++ User: Superb stuff, thanks Andy! 😃 I'm using macOS. I now have the beta installed, so will test drive it thoroughly right now, and will be putting it through its paces with my many different playlists. +++ Support: Thanks - luckily I already added you to the macOS group :) It’s a lot slower but you’ll get best matching performance by turning-on “Deep Search” in settings. I usually turn-off matching on album details too, as that restricts the flexibility Playlisty has to select based on the other criteria you specify. +++ User: So very, very close! I find I get much better results with 'Use album details when matching' checked, alongside 'prefer albums' when matching. That said, I've attached a few screenshots. The Smiths playlist, as shown, seems to be having trouble regardless if 'Use album details when matching' is checked or not. Red Hot Chili Peppers and Matchbox Twenty were only one track out, R.E.M. was perfect, and was Oasis. It was like magic. The old random compilation it had chosen prior, the artwork changed right in front of my very eyes to the original artist album artwork. Absolutely amazing stuff, Andy! This update is already a huge, HUGE improvement, so thank you so, so much once again. PS. Below is a link to the troublesome The Smiths playlist if you want to have a quick look. https://open.spotify.com/playlist/4ReD9JxjCWQa9y9fGLHrtQ?si=1aa3115cb8194c3c +++ Support: Thanks - for the feedback and also the playlist link. Good to know this release is a step forward. Unfortunately I’ve previously had problems matching The Smiths tracks myself and I don’t think it’s one that Playlisty can solve: there seem to be a few remastered Smith albums on Spotify which are missing from Apple’s catalog, for some reason. The original albums are there, and many of the individual remastered tracks are there too, but only on compilation albums. I’m not sure we could loosen Playlisty’s matching up enough to find the original (non-remastered) albums but even if we did it would almost certainly have a big negative impact on matching elsewhere. I think where the Apple & Spotify catalogs are this different we need to admit defeat. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 08/01/2024 Source: App User: Dean Puckering Text: +++ User: I just downloaded the app but it just keeps giving me a “Something is wrong” message. I believe the diagnostics are below. Thanks Dean ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.1) Error: Code: cloudNoAdd +++ Support: Have you enabled "Sync Library"? You need to do that first (Playlisty should give you instructions on how to do that). If you've definitely done that already then I’m afraid this is actually a problem with Apple Music on your device. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually turning-off sync library, logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 07/01/2024 Source: App User: Max Engelken Text: +++ User: Hey - you probably already know about the bug. But This is what I get if I try ANY playlist from Spotify: Something went wrong! Spotify did not return any tracks Keep up the good work! Wish everyone all the best for '24! (IOS 15.8 - Spotify App not installed) +++ Support: Unfortunately that issue is down to a change Spotify made at their end. All of the latest versions of Playlisty work Ok with the change but I notice from your mail that you’re running iOS 15, which means that you’ll be running an old version of Playlisty which can’t work with the current version of Spotify. I’m afraid that means you’re going to need to upgrade to iOS 16 as a minimum (preferably iOS 17) if you are going to be able to download Spotify playlists again using Playlisty. Really sorry about that but I’m afraid it’s out of our control! +++ User: Ok. But just to be clear: You could update the app to work with Spotifys new API even under IOS 15? Or does Spotify itself need a never IOS to work with? I’m just curious. I get it, you focus on the latest version of IOS. And thanks for answering in real-time ;) +++ Support: In theory there’s no technical reason why the old iOS 15 version of Playlisty couldn’t be modified to work with the newer Spotify API. Unfortunately there’s no way that current versions of Playlisty can be made to run on iOS 15 (we dropped support for iOS 15 when iOS 17 was released and use many new features in iOS 16/17). When we drop support for an iOS version Apple ensure that the last version of Playlisty that was available on the dropped version of iOS stays available so that people who don’t upgrade iOS can still download the old version of our app. Unfortunately Apple don’t give us any way to update that version so we now have no way to update the version of Playlisty that you see on iOS 15, even if we wanted to. +++ User: Ahh! I didn’t know that! Thanks for the explanation! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 06/01/2024 Source: App User: anime-sprints-0h Text: +++ User: Thanks for Playlisty, I have just purchased the full version for moving from Spotify to Apple Music. Unfortunately Playlisty shows only 12 of my Spotify Playlists while there should be more like 50 or so. Is there any trick I’m supposed to use? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to pull plug on us if they chose to. This is really the least worst option. Sorry! If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: Thanks for the super fast response! I‘m afraid almost all of my Playlists are indeed curated by Spotify. No problem, I‘ll try to figure out a workaround and if that doesn‘t work I will enjoy to start from scratch, kind of cleaning up ;-) +++ Support: You might want to investigate the Playlisty share sheet and Scratchpad :-) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 04/01/2024 Source: App User: Spencer Jaschkowski Text: +++ User: Hi, why am I not able to open my Playlisty app at all without Apple Music? I purchased it to transfer my Spotify playlist to Apple Music, but I cancelled my Apple Music and I’m going back to Spotify. I can’t even open the app without these prompts. ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(16.6.1) Error: Code: cloudNoPlayback +++ Support: Playlisty is an app for Apple Music. A subscription for Apple Music is a prerequisite - without a subscription it has no functionality. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/01/2024 Source: App User: Simar1997 Text: +++ User: Not able to sign/connect Spotify +++ Support: Are you getting any kind of error message? Would you be able to send a screen shot? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify did not return any tracks Date: 02/01/2024 Source: Website User: Melvyn Tan Text: +++ User: I keep getting this error message. please help +++ Support: Thanks for getting in touch and sorry to hear you’re getting an error message. Would you mind sharing with us a link to a playlist which is giving you problems? You can do this by going in to the Spotify app, and then from within the playlist select … -> Share -> Copy Link. Also can you tell me what version of iOS or macOS you are running? There are some older versions of Playlisty that we know can give this error but as long as you are on the latest iOS & Playlisty version this should not be an issue. +++ User: Oh yes I updated the app! It's working fine now! Thank you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 02/01/2024 Source: App User: Mikael Sikora Text: +++ User: Can’t open ios playlisty, saying sync isn’t turned on, but it is. Please advise. ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.2.1) Error: Code: cloudNoAdd +++ Support: I’m afraid this isn’t something Playlisty can work around - it’s actually a problem with Apple Music on your device. We see this issue quite often - maybe 1 in 100 installations? We’ve reported it to Apple several times. Usually turning-off sync (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: List of failed matches Date: 02/01/2024 Source: Website User: Mikael Sikora Text: +++ User: How do I see the list of failed matches, after I closed and reopened Playlisty? +++ Support: Playlisty doesn’t store any information about matches/fails. To see a list of failed matches you’d need to re-run the match. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty iOS request: Deep Search additional album info Date: 01/01/2024 Source: Other User: Simon Clemente Text: +++ User: Is there a way to show additional album info in the Deep Search box, like explicit rating, full album name, and release date? Maybe hidden as a hold-down menu so as not to clutter the interface, or as an option to display a vertical list. This is needed for some tracks, particularly, popular and/or explicit tracks from albums with multiple versions: it's impossible to figure out which album is the intended one just from the album cover alone A few album examples are: - The Weeknd - After Hours (multiple Deluxe versions, along with expletive-muted album versions with the same album title) - Taylor Swift - Midnights (multiple special editions, some with the same album cover like the Deluxe) - My Chemical Romance - The Black Parade (rereleases and/or remasters) +++ Support: Thanks for the feedback - I definitely see the issue with those albums. You probably know this but there’s an existing info screen you can bring up which shows details on the currently selected album/track (long-press -> Get Info). As far as I can see that’s showing the correct / accurate information for full album name, release date etc. However for some reason it’s not showing explicit ratings for albums (it does for tracks). I think there are 2 things we need to fix: 1. Add explicit ratings to the Get Info screen for albums 2. Show an explicit logo on tracks and albums marked as explicit to make them easier to identify. To be honest this one has been on our list for ages but we never got round to it. Does that sound like a reasonable plan? +++ User: Sounds good: once you have the explicit rating info, you can add both the "E" icon and the field on the Get Info screen. Also, I was wondering if the API sometimes misses a few of an album's attributes. Reading the docs for Albums.Attributes, it should have a contentRating property (enum that's either "clean" or "explicit"), though I'm not sure if th at's only limited to newer OS versions, or if the Album object is indeed what the app uses for the Get Info screen. +++ Support: contentRating is actually an extended attribute so we need to ask for it explicitly, and ‘nil’ is also a valid value for contentRating. In fact we were already asking for that field and using it when matching (explicit always ranks higher than clean), but we just weren’t displaying it. Anyway that’s now fixed in our latest beta and we’ve added a new icon to track titles in the deep search panel. Would you like to join our beta programme to try it out? You’ll need to install an Apple app called TestFlight in order to access it (full details will be provided if you decide to join). +++ User: Thanks for the clarification, glad to hear that's in testing already, I'm willing to test out the beta. (sorry for the late reply) +++ Support: The beta test invitation should be with you now. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Playlists Date: 31/12/2023 Source: Website User: Fernando Feghali Text: +++ User: I wonder why in not able to see all the playlist i have on my spotify account l? I onli see like a third of what i have +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry! If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 31/12/2023 Source: App User: Michael Yoch Text: +++ User: Not sure what else to do, I have the settings right (I think) based on the instructions but it still won’t connect to my Apple Music account. Any ideas? image0.png Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.1.2) Error: Code: cloudNoAdd +++ Support: Thanks for the screenshot. We see this issue quite often - maybe 1 in 200 installations? I’m afraid this isn’t something Playlisty can work around - it’s actually a problem with Apple Music on your device. We’ve reported it to Apple several times. However it’s usually fixable: turning-off sync (in settings), logging out of Apple Music on the device, rebooting your device and then logging-in / enabling sync again gets everything working again in most cases. Worth a try? Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: BBC Sounds Date: 29/12/2023 Source: Website User: Richard Baum Text: +++ User: Did you drop the BBC Sounds functionality or am I misremembering which app I was using for that? +++ Support: You got the right app but unfortunately we had to drop BBC Sounds functionality back in September. Where some organisations (e.g. Spotify, Apple, Google) employ teams of people to help developers such as ourselves to add value to their platforms, it seems that the BBC employ teams of lawyers instead. We were left with little choice, basically. Sorry if it’s caused you any inconvenience. +++ User: Reopened as a result of 3* review on App Store: "What happened to BBC Sounds?" "Got no response from developer so posting here. App no longer any use for me" +++ Support: resent mail & posted Developer Response (Pending): "Apologies but we replied to you within 2 hours of your query (on 29-Dec-2023) and have resent our mail today. Maybe check your junk mail? Or maybe you gave us an incorrect email address? Perhaps try using the Contact Us link within the app if you've still heard nothing from us." +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/12/2023 Source: App User: Damanjit Singh Text: +++ User: Do you plan to implement Apple Music to Spotify transfer in future versions? Is it possible? +++ Support: Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++ User: Thank you very much for your reply. I completely understand. I wish you would implement it near future because few of my friends are on Spotify so I need to sync back. I don’t use the app much but just for your efforts, I upgraded to Pro version just few minutes ago. Thank you for everything you guys are doing. Happy holidays! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/12/2023 Source: App User: Dávid Terjék Text: +++ User: Thank you for this amazing app! Quick question. Is there any way to set up a auto sync for Discover Weekly from Spotify to Apple Music? +++ Support: Thanks for the feedback! Take a look at https://www.obdura.com/playlisty/siri-shortcuts/ - it will show you how you can set up auto-sync for Spotify playlists. I don’t know if it would work with your Discovery Weekly URL but worth a try? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/12/2023 Source: App User: James Mechelsen Text: +++ User: Country? +++ Support: Can you give us a bit more to go on? +++ User: I didn’t see a category for Country +++ Support: Unfortunately Country playlists are thin on the ground on the big sites that Playlisty hooks-up to. You can see what’s there on the “Discover” tab (in the Genres section). It’s just Soundcloud I think. If you are looking for country playlists you might be better off looking on https://xmplaylist.com/. You can copy the url for any station playlist from there (e.g. https://xmplaylist.com/station/countrychristmas) and paste it in to the Playlisty Scratchpad. Playlisty will then read it for you. Hope that helps! +++ User: Ok. I’ll delete the app. Poor use of my $ +++ Support: You’re welcome. +++ User: Huh? I guess you could read into that reply in different ways. Regardless, Merry Christmas. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/12/2023 Source: App User: Sanjay Saxena Text: +++ User: Downloaded your software, did the payment for the Pro version, went through the steps, logged into Spotify and chose the album I wanted to download in Apple Music. After doing the process including it showing 100% match and 117 songs transferred , unfortunately I cannot find the folder or music or files in Apple Music!! What am I missing or doing wrong? +++ Support: Most likely Apple Music is being slow to sync the new playlist to your iPhone. If you have access to a web browser, take a look at your Apple Music playlists on https://music.apple.com/ and you will probably see it there. If after waiting a while it still hasn’t synced down to your iPhone you can force it to re-sync by turning off Settings -> Music -> Sync Library, waiting a few minutes, then turning it back on again. Let me know if that doesn’t work. +++ User: I checked on the site also, it is not there. Here is what I did, I had a playlist in Spotify called Oldies, I renamed it to be stored in apple music as Spotify Oldies, now I am unable to find it in apple music. Will the playlist and the songs mirror in Apple music just as it was in Spotify, with the changed playlist name? +++ Support: Playlisty should create a top level playlist called “Spotify Oldies’ - very odd that you aren’t seeing that. Check you aren’t looking in the “Downloaded” section of your library, but if it definitely isn’t there I’d try again but leaving the name as-is and report back any errors. If that still doesn’t work can you share a link to the playlist with me? +++ User: For some reason it is not working. I am on iPhone 15 Pro Max with the latest software update from Apple, 17.2.1 Here are the steps I am following. Let me know where I am going wrong After this what???? I don’t see anything is Apple Music neither is recently added, nor in Library nor in the playlist, where do I search for the Playlist? Or am I searching wrongly!! My link to Spotify file is https://open.spotify.com/playlist/591nNXahKoaEqd9gg073Nq?si=ENyoctzBT8SUbRuBMYvBzw&pi=a-9KR4_NKETiOE Kindly assist. +++ Support: Thanks for those screenshots - that’s the right process you are following and the resulting playlist should simply appear in your library, in the Playlists section and also Recently Added. One thing though: did you get a final screen after the last “Saving tracks…” screen? There should be a final screen which tells you that everything had saved Ok…we need to be getting that otherwise we can’t be 100% certain that Apple Music stored the playlist properly. It looks like this: I’m also going to recommend a couple of changes to your settings: 1/. So that we can see exactly what Playlisty thinks is in your library we’ll add your Apple Music Library to your list of Playlist Sources. To do this you will first need to go to Settings and turn on “Enable your local Music library as a source on the ‘+’ menu”. Then use the ‘+’ button at the bottom of your Playlist Sources to add your Apple Music Library to your list. Take a look at that and see if you can see the playlist you saved. 2/. We’ll try a completely different way of saving your playlist. Again, head into Settings but this time scroll down to the bottom where it says “Experimental Features”. Go into that section and enable “Replace Mode”. Then try saving your playlist again. FYI I just tried to save your playlist using the link you sent and it all worked fine. +++ User: Thanks for your mail. Yes I was able to get the sync summary as per your screen shot. Next I tried your point (1). I uploaded the spotify file again and got the first screen shot as shown above. Still I am unable to see the Playlist in Apple Music. I then tried your point 2 This is what I get after doing the above step So basically I am back to square one. As you were able to do it, Can you send me your response via screen shots to know where I am going wrong. +++ User: I just checked my apple music, when I click on Library it is showing this. However, I can see the song from Spotify below, when I click on this I see the list of songs below. However, the songs are not in any Playlist or Album?? I tried it on the Mac also, I can see the playlist but the “Spotify Oldies” is not there? +++ Support: You can see the songs in the playing next queue in Apple Music probably because in Playlisty you hit “Play” instead of “Save” at some point in the past. That enables you to play tracks without having to create a playlist, which can be very useful sometimes. My screen shots are the same as yours - you are doing nothing wrong. Here is a link to the Apple Music playlist I created from your link: https://music.apple.com/gb/playlist/spotify-oldies/pl.u-gxbl4emtb7E8M6a. Can you open this (it should open in your Apple Music app) and then add this to your library? And then make sure you can see it on both your phone & your Mac? Also can you manually create a playlist in your Apple Music app (not using Playlisty) and add a few tracks to it? I can’t see any playlists at all in your library at the moment - I just make sure there’s not an issue there. 2 more questions: 1/. Once you’ve added a couple of playlists as above, can you tap on the new “Music Library” entry on your list of sources in Playlisty. Let me know what you see i.e. do you see your playlists? 2/. Do you have a very large Apple Music library already? E.g. 100k+ tracks? The error you got after enabling “Replay Mode” is concerning. It looks like cloud syncing is not working on your device. I think we’re going to need to fully reset Apple Music on your device. Please try turning-off sync (in Settings -> Music), logging out of Apple Music on the device (Settings -> [Your Name] -> Media & Purchases -> Sign-out), rebooting your phone and then logging-in / enabling sync again. This usually fixes most Apple Music issues! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/12/2023 Source: App User: cowrie.01shutout Text: +++ User: I can’t find some Spotify playlists like Daily Mix. Also when I was syncing liked song playlist I got the following error message: The operation couldn't be completed. (SagaImporterErrorDomain error -1.) +++ Support: That error looks like there may have been a glitch at Apple. Hopefully it will be Ok if you try again - please let me know if not. Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry! If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/12/2023 Source: App User: M.G. Text: +++ User: Playlisty doesn’t show all playlists I liked on Spotify. Why is that? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: Thanks for the quick reply. Yes it only affects the playlists curated by spotify. Thanks for the info. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/12/2023 Source: App User: Alex Ciumas Text: +++ User: Is it possible to get a refund? +++ Support: Afraid we don’t handle refunds ourselves - you’ll need to contact Apple for that. Are you have a problem with Playlisty itself? Anything we can help you with? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 18/12/2023 Source: App User: ajrisawsome Text: +++ User: No matter what i seem to do i can’t get past the error message of Device reports that Music in the cloud is not enabled I have turned on Sync Library and done everything suggested on the app please get in touch and help ___________________________ If you’d like us to get in touch please type your question in the space above ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.1.2) Error: Code: cloudNoAdd +++ Support: Unfortunately this is a (very annoying) problem with iOS on your iPhone. It’s a recurring issue we see on certain iOS devices - maybe 1 in 100? We’ve reported it to Apple several times. Usually turning-off sync (in settings), logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Please let us know how you get on. +++ User: Hey Andy, the steps you sent in your email worked thank you very much +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Apple Music to Spotify Date: 17/12/2023 Source: Website User: Andrew Hall Text: +++ User: I’ve bought this service to transfer my collection on Apple Music to Spotify and I can’t see how I do this? +++ Support: Playlisty isn’t the right tool for that. It’s all about getting playlists into Apple Music, not out. +++ User: Ah… I should have read more info. No problem +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 16/12/2023 Source: App User: Toro Lye Text: +++ User: I need contact with YouTube music ___________________________ If you’d like us to get in touch please type your question in the space above ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Quit details: Idiom: landscape Device: iPad OS: iPadOS(17.1.2) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? Playlisty needs either a Family or Individual subscription (http://music.apple.com/). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Saving Matches for Youtube Music Date: 03/12/2023 Source: Website User: Edward Wilson Text: +++ User: Hi there! I recently got this app and it seems to work fine aside from whenever I back out of a playlist that I've finished matching all the songs that I want matched up all the matches I've done disappear. It seems like it would work fine for single time transfer overs since I would just need to match them all the one time but I ideally I'd like to keep these synchronized and it seems pretty cumbersome to need to rematch all my songs every time I want to sync the playlists. Is this something the app should be able to do or is this out of the scope of what it's designed for? +++ Support: Can I just check my understanding: You select a YouTube playlist and let it match You then “fix” some of the mismatched tracks and save the results to Apple Music At a later date, you re-run the match process to pick-up new tracks and find that Playlisty has “forgotten" all of the matches you previously fixed in step 2 Is that right? If so, no the app was never really designed with that problem in mind but a couple of other users have raised this and asked us if it’s something we could look at. As a result we’re looking at a potential future enhancement where Playlisty will remember whenever you fix a track and re-apply the same fix if it comes across the same mismatch in future. We haven’t definitely decided if (or when) we actually do this work yet but it’s on our radar. Hope that answers your question! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Purchase restore didn’t work well Date: 14/12/2023 Source: Website User: Mridul Text: +++ User: I restored purchase to an iphone 15 and since then transferring playlists from spotify to apple music isn’t working well. At the time of copying it shows 99 items saved. But eventually the playlist in apple music has only 10-12 tracks. In settings the app shows that “you are using playlisty pro”. Please advise. +++ Support: If the app says you are using Playlisty Pro then the issue isn’t due to restoring your purchase - it sounds more like Apple Music cloud syncing isn’t working properly with your iPhone 15. Take a look at the playlist in http://music.apple.com/ using a browser - you will likely find that all the tracks are there in that version and just haven’t copied down to your phone. Usually this issue will sort itself out over an hour or two but if that hasn’t worked I’d recommend turning off “Sync Library” in Settings -> Music, rebooting your phone, and then re-enabling it. That usually gets things syncing again. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace mode Date: 16/12/2023 Source: Website User: Johannes Mai Text: +++ User: how can I use the replace mode? +++ Support: If you go to the settings tab and scroll to the bottom you’ll see an “Experimental Features” section. If you tap on this (only on iPads & iPhones, not Mac’s) you’ll see an option to Enable "Replace Mode”. Turn this on. Next time you do a sync and press “Save” you’ll see a new “Replace Mode” option on the list of sync types. Hope that helps - let me know if you have any issues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 16/12/2023 Source: App User: Marcin Żurek Text: +++ User: I am a pro user of the app. I have encountered a problem with the app recently where I cannot see all of my Spotify playlists in the app. I have tried revoking the access and then granting it again; I have also tried refreshing the app; however, nothing seems to work. Can you help me? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. It’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve recently had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then it could be a different issue - please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: Unfortunately, it’s playlists created by Spotify. I had thought it had something to do with the app, but it turns out it’s Spotify and their rules. Thanks for help, anyway! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 15/12/2023 Source: App User: Mike Gambone Text: +++ User: Since the 17.2 iOS update, I seem to have lost my ability to connect Playlisty to Apple Music. I am getting the message about acknowledging a privacy agreement but cannot get past that. Apple Music app seems to be working fine. +++ Support: Try logging out of Apple Music and then logging back in again? If you’re getting that message it means you need to prod Apple Music into prompting you for accepting their T&Cs again. Let me know if that doesn’t work. +++ User: How do I “log out” of Apple Music though?? On an iPhone it is just integrated with my Apple ID and I do not see any way to do this. +++ Support: Settings > [Your name] > Media & Purchases > Sign out Ideally reboot your iPhone at this point. Then: Settings > [Your name] > Media & Purchases > Sign in +++ User: The reboot fixed it, thank you for your help. +++ Support: Thanks for letting me know! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Match failure Date: 14/12/2023 Source: Website User: Doron Text: +++ User: Unfortunately, many of my songs matches aren’t correct. The system isn’t using the best audio version and sometimes using compilation albums versions. Tried changing every possible setting in the app, but haven’t succeeded to fix it. Would appreciate your help. +++ Support: Thanks for getting in touch. The first thing to do is to to make sure your settings are configured according to the guide here: https://www.obdura.com/faq/matching/ If that all looks Ok, can you send me a link to a playlist you are importing and let me know of a few tracks you think are matching incorrectly? I can then take a look and see if anything is going wrong. +++ User: I tried to configure the settings according to the guide but there’s no change. This is the link to the playlist I’m importing: https://open.spotify.com/playlist/0YtO7qN2eqywpjIYS4Mwas?si=3u4rU02ZR5e6CjYpn1KIEg&pi=e-jAu9QyYEQ7OG Few examples to incorrect matches: 2009 by Mac miller is matching to a compilation playlist and not to the album version. Heart of gold by Neil young is same. Moonage daydream and space oddity by David bowie aren’t matching to the best audio version. Many many more songs in the playlist with these problems. +++ Support: I’ve had a quick look at those examples. The reason you are seeing the matches you are seeing is because Playlisty will always prioritise matching the right track above matching to a wrong track with better sound quality. If you look at the list of alternative tracks, the best matches are marked with the blue “link” icon; next best are green, then amber etc. If a track has a number of possible blue matches Playlisty will select the best track from that group. But Playlisty will NEVER swap a blue for a green as that’s actually a different track (in record industry terms it has a different ISRC code). I know that sometimes you’ll see green tracks that look the same as the blue tracks, but they are actually different recordings and Playlisty has no way to tell how similar (or otherwise) that is to the one in your Spotify playlist. Similarly Playlisty will never swap a green track for an amber track. Hope that makes sense. +++ User: I’m not sure I understand the logic of it. For example, the song “2009” is originally an official album version on my Spotify playlist, but playlisty matches it with “rap heavy hitters” version which is of course not the albums version and therefore not the best match. +++ Support: The bottom line is that the album release of “Swimming” (including that 2009 track) that Warner Bros uploaded to Apple Music is not the exact same one that they uploaded to Spotify. When Playlisty looks at that 2009 track it got from Spotify it sees 2 underlying releases of the track on Apple Music: 1/. An exact match for the one that Spotify sent over. On Apple Music that version is used on 15+ different albums, all of which happen to be (unfortunately) compilation albums. Playlisty looked at all 15 albums but found very little to choose between them. Had one been better audio quality or from a non-compilation it would have chosen it. 2/. Another version that looks very similar but isn’t quite the same track as the one on Spotify (for example it’s a slightly longer). It included this in the list so you could see it, in case you prefer it. It’s the one I suspect you want e.g. it’s in Dolby Atmos. Track 1 is the right match - the record company says that’s the exact same release as the one you picked on Spotify. You might prefer Track 2 but Playlisty isn’t going to swap the right track for a wrong track, no matter how good the sound quality of the wrong track. Hope that makes sense. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 13/12/2023 Source: App User: Vikramaditya Vikramaditya Text: +++ User: ive been trying to switch from youtube music to apple music but playlisty pro is not able to recognise any of my playlists from youtube music (including Liked music which is the one i really want). It would be great if you could help me out here. +++ Support: Does it not see the playlists at all? Or can you see them but get an error when you click on one? Or can you open the playlist but the tracks do not get matched? Would you be able to share a link to one of your playlists with me? +++ User: From ytm, it doesn't see any at all. An example playlist: https://music.youtube.com/playlist?list=PLMOsF1H_59W1jNRwuu1w3uJRiL5c3uVpW&feature=shared the screenshot is from my mac but it’s the exact same error message from my phone as well. +++ Support: I see that playlist no problem - if you paste that link into the Playlisty scratchpad it should work fine. If you can’t see playlists under the YouTube service it indicates that you’re not signed-in to the right YouTube account (you’ll see that “Liked Songs” playlist whatever account you sign in to). Try going to settings and sign-out of YouTube, then sign-in again using the right account. +++ User: i just gave it the link to my ytm channel and it worked. The auto playlist “Liked Music” still ddint transfer but i duplicated it and it worked. Thanks for the quick support! +++ Support: Good to hear - thanks for letting me know! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/12/2023 Source: App User: Leo KH Min Text: +++ User: Hello, I confirmed I can transfer my playlist from Spotify to Apple Music. However isn’t it possible to do it in the other way around, from Apple Music to Spotify? +++ Support: No, Playlisty doesn’t do Apple Music -> Spotify transfers. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/12/2023 Source: App User: nigel baker Text: +++ User: I keep getting errors when trying to load a playlist into the scratchpad. In this case the url is: What’s up with this? The scratchpad used to work so well… +++ Support: Playlisty can handle spotify.com and [spotify.link](http://spotify.link/) URLs but not spoti.fi URLs. In fact this is the first time we’ve seen one. If you use the share sheet from the Spotify app to directly send the URL over to the Playlisty Scratchpad (rather than copy link / paste link which I guess is what you are currently doing) it should generate the proper [spotify.com](http://spotify.com/) URL for you. Let me know if that doesn't work. +++ User: Hey thanks for the quick reply. Yeah I figured that out. I was posting a link from a YouTube page to a Spotify playlist. When I actually opened the link and copied the url from there it worked fine. Thanks +++ Support: We’ll make sure the next version of Playlisty supports [spoti.fi](http://spoti.fi/) links, now we know about them :-) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 10/12/2023 Source: App User: Berzan Yildiz Text: +++ User: Your app is broken. I can manually create playlists but it's giving me the error to activate sync. Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, *hasCloudLibraryEnabled: false*) Quit details: Idiom: phone Device: iPhone OS: iOS(17.1.2) Error: Code: cloudNoAdd +++ Support: Are you saying that you’ve enabled sync and it’s still not working? If so, I’m afraid it’s a problem with your phone, not the app. See below where it says “hasCloudLibraryEnabled: false”? That’s coming straight from iOS on your iPhone and it’s telling Playlisty that you haven’t enabled cloud sync, even though you have. This is a recurring issue we see on certain iOS devices - maybe 1 in 100? We’ve reported it to Apple. Usually turning-off sync, logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? +++ User: there was a delay apparently. Maybe worth adding it to the text that the sync activation on apple's side is delayed! +++ Support: Thanks! That's really useful to know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/12/2023 Source: App User: InvalidPanda Text: +++ User: I have a suggestion for your app Playlisty. I‘m currently syncing a playlist from spotify, because my friend and I wanna share a playlist together. He has Spotify, I have Apple Music. But I noticed that there is no way to add songs to the source playlist. So I also add songs to the playlist in Apple Music it doesn’t show up in the Spotify playlist. Maybe you could add that feature? Thank you! +++ Support: Thank you for your feedback! I'll forward it on to the development team for consideration. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: New User Date: 09/12/2023 Source: Website User: Patty Whitmore Text: +++ User: I just downloaded Playlisty to transfer my Spotify to Apple Music. Are there instructions somewhere? I just need a little guidance. +++ Support: This (very short!) YouTube video will show you the basics: https://youtu.be/86phpQiVwug Also you’ll find answers to many common questions here: https://www.obdura.com/playlisty/support/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unfortunate Purchase Date: 07/12/2023 Source: Website User: Eric R Text: +++ User: I thought I did my research in my attempt to transfer my Apple Music library to Spotify; it was unfortunate to find out that the app did not work that way. I was wondering if there was anything that could be done to assist my issue or even possible reimbursement. If there is nothing you can do, I understand. +++ Support: Sorry to hear that: unfortunately Playlisty’s not going to help you at all when transferring from Apple Music to Spotify. It's why we let you try most of the functionality of Playlisty before paying for Pro, so that you can check it meets your needs. To get a refund you’ll need to contact Apple - they handle all payments & refunds and we don’t have access to those systems. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Songs missing in Apple Music Date: 06/12/2023 Source: Website User: Beth Text: +++ User: I’ve just purchased your app and am excited to start using it. I’ve connected both my Spotify account and Apple Music. When I Save a playlist from Spotify, only about 1/10 of the songs from the playlist are showing up in Apple Music, however. Am I doing something wrong? Also, I can’t find the playlist under Playlist in Apple Music. I can only see it if I do a search for it. Where can I find the playlist without doing a targeted search? -> I just sent you a message but I have since found the full playlist (named “playlist” not what I had originally called it). No need to respond. Thanks! +++ Support: Glad you found it, although if you are transferring from Spotify you should be getting MUCH better than 1/10 matches. More like 99/100. If you are still having issues feel free to share a link to your Spotify playlist with me and I’ll take a look. +++ User: Well, I am kinda having an issue. Here's the most recent one I've imported: https://open.spotify.com/track/3mj0nawBKxkEc0Y4UxoAqh?si=NiiPUwLgQEKkiESgIPyJTg&nd=1&dlsi=7709cb57caaa45e3 It's called Indian Lounge Chill. It's in my Playlisty app and I've Saved it as a new playlist with the name Indian Lounge Chill. When I hit Play in Playlisty, it opens Apple Music and plays from there but I don't see the playlist OR the song that's playing when I search for it. I feel like maybe I'm missing a step. +++ Support: The “Save” and “Play” buttons are really alternatives: - Save will store the playlist in your Apple Music library. It will get saved in the “Playlists” section, but not in any folder. Be aware that it gets saved in the “Cloud” which means that it can take a little while to appear on your device (are you on a Mac or iPhone? Mac’s usually take longer for the playlist to appear). If you want to check what’s been saved in the cloud you can open https://music.apple.com/ in a web browser and sign-in there. Sometimes when Apple Music is being slow to sync you can see playlists there that haven’t yet synced down to your device. It sounds like that might be happening with you if you aren’t seeing your playlists after saving? If you save a playlist in Playlisty you should head over to the Music app to actually play it, not hit the Playlisty play button. - Play sends the tracks in the playlist over to the music player to start playing immediately. It does’t save the playlist to your Apple Music library at all, which is very useful if you want to listen to a playlist but don’t want it cluttering up your library. By the way that’s actually a link to a track you sent over, not a playlist, but I suspect that’s not the issue. +++ User: Thanks for the follow up. It looks like the playlists are now showing up. For some reason, it took until this afternoon for it to start working and now the playlists are importing immediately. Thank you! Super excited to start using this to move everything over. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Need a workaround to buying Playlisty pro Date: 06/12/2023 Source: Website User: Himanshu Text: +++ User: Hi this is a bit of an odd request but I’m trying to buy Playlisty pro but I live in Canada and my Apple Music plan is a family plan shared by somebody in the United States. I cannot buy the pro version because I had to change my country to the US (to access Apple Music) while all my billing and everything is in Canada. Even PayPal doesn’t work through Apple. Is there anyway I can pay you guys some other way and you just give me the pro license? Thanks +++ Support: I feel your pain: I had to go through a similar process recently to make a US iTunes purchase - but I’m afraid there’s absolutely nothing we can do from our side. It’s totally controlled by Apple. A couple of possible options for you though: - Playlisty Pro is family enabled so if anyone at all in your family group buys it, all should have access providing they are sharing their App Store purchases with the family. - Alternatively (and this is the route I had to go down from the UK) you may be able to buy a US$ iTunes gift voucher from eBay and put that on your account Sorry, that’s all the advice I can offer! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 04/12/2023 Source: App User: Antoine ESCHENBRENNER Text: +++ User: I'm taking the liberty of contacting you because I've been looking for a long time for software that would allow me to transfer all my playlists with a view to switching to Apple Music, and I gave up on this project several months ago. However, last week, while chatting with a friend, I started looking again and heard about your software. I immediately got the Pro version and I love it! But I noticed that Playlistly wasn't displaying the playlists created by Spotify. I still managed to import them with scratchpad but I wanted to know if it was normal that the playlists didn't appear in my Spotify Library on Playlistly. Thank you for your answer, +++ Support: Thanks for getting in touch & glad you like Playlisty. Yes it’s normal that you can’t see the Spotify curated playlists - it’s because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: All Spotify Playlist No Appear Date: 01/12/2023 Source: Website User: Treye Powell Text: +++ User: At some point all my Spotify playlist stop appearing in Playlisty library. Playlist that I created show in the app. However, playlist that Spotify created ie. Mixes, Discovery Weekly, Radar no longer appear. I have tried logging out and back in and reinstalling the app to no avail. Is this behavior a bug or is this intended behavior now ? +++ Support: We can’t display those playlists because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand. +++ User: Thanks for the prompt response. I assumed that this may be the case. I completely understand and I know it’s beyond your control. I like the app and will continue to use it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Some Spotify playlists are not appearing Date: 30/11/2023 Source: Website User: Joe Text: +++ User: I have version 3.1 of Playlisty. I added a few playlists to Spotify and favorited them. I want to save them to Apple Music but I can't see them in Playlisty. This wasn't a problem before. Thoughts? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. In addition, can I just check one thing: Playlisty v3.1 is quite old and won’t work with Spotify at all these days. Do you mean Playlisty v3.10? +++ User: Thanks for the quick response. I’m using version 3.10. And yes the playlists were curated by Spotify. I assume I can copy the songs in Spotify and create “my own” playlist? +++ Support: Yes, that sounds like a potential workaround. +++ User: Yes it worked. Thanks again for the support. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/11/2023 Source: App User: Michael Schaaf Text: +++ User: Recently I recognized that I can’t find the „discover weekly“ playlist anymore when trying to transfer it to apple music. Can you please check on that? +++ Support: We can’t display those playlists because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/11/2023 Source: App User: Sonal Panda Text: +++ User: I purchased pro and payed 299 but I’m still not getting pro service. I’m attaching proof below . image1.png Kindly enable my account. +++ Support: Sorry all payments in Playlisty go through Apple - I’m afraid you’ll need to raise it with them. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 30/11/2023 Source: App User: Rachel Papert Text: +++ User: I’ve turned on sync, restarted Music and Playlisty but it’s still not working. I have an Apple Music subscription I share on a family iCloud not sure if that’s part of the issue? Thanks for any advice! ___________________________ If you’d like us to get in touch please type your question in the space above ___________________________ Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.1.1) Error: Code: cloudNoAdd +++ Support: Being part of a family subscription ought to work fine and I can see that Playlisty can see your Apple Music account. What you are seeing is a recurring issue we see on certain iOS devices - maybe 1 in 100? We’ve reported it to Apple. Usually turning-off sync, logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Or did you already try that? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/11/2023 Source: App User: Sean Hom Text: +++ User: Spotify Playlists no longer being picked up in app. I am not on spotify premium but that was never a problem. Please advise. +++ Support: We can’t display those playlists because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand. +++ User: Thank you for the prompt response. I understand completely. Appreciate what you guys do. The app works. I understand in this day and age, it’s best to not bite the hand that feeds you. I gather there is a “workaround” I can do to get these playlists to sync manually. Are you able to let me know if Siri Shortcuts can automate this manual workaround? Not asking for you to build me the shortcut, just if it’s possible 😅. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Sending playlists to spotify Date: 29/11/2023 Source: Website User: Simon Text: +++ User: Can this app not send playlists to Spotify…? That doesn’t make sense. +++ Support: No, Playlisty doesn’t do Apple Music -> Spotify transfers. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Matching question Date: 29/11/2023 Source: Website User: Randy Traylor Text: +++ User: First off, I love Playlisty! However, I notice a lot of my songs do not match as I request. For instance like Dolby Atmos versions when possible. However, tonight, I was looking at matches and found it not matching with the Dolby Atmos version. The instance I definitely remember, was a-ha "Take On Me". The match that comes across is from the album "Headlines and Deadline: The Best of a-ha" This version is listed as lossless. However, the version on "Hunting High and Low" is a Dolby Atmos version and is skipped over, even though the app sees it. Am I doing something wrong? +++ Support: Thanks for your feedback & for getting in touch. The key thing to remember about Playlisty matching is that it will never swap one track for another track if it can’t be sure it’s the same basic recording/mix underneath. I just looked at the A-Ha track you mentioned and (as far as the record company is concerned) the Atmos & lossless versions are different. You can tell this because they have different ISRC codes which means that one will have the blue “link” icon in Playlisty (exact match with the source) whereas the other gets a green tick (same artist & title but potentially a different recording). If, as often happens, the Atmos & lossless versions share the same ISRC code then Playlisty will do the swap but in this case it won’t. You can read more about how Playlisty chooses matches here (don’t be put off by the title, it’s about more than artwork!): And this guide might help you further tweak your match settings to get what you want: Hope that all makes sense! +++ User: Thanks for getting back to me. So your explanation made total sense. But reading the articles confused me. In the second link I got to the section titled “Priority: “I want the best possible audio quality on Apple Music””. This confused me because this is how I have my setup. So in my mind, this means that under any situation that Hunting High and low version of Take On Me should have been picked.Or am I still totally confused?🫤 +++ Support: It’s about priorities. In your example the High & Low track is a different version of the track to the one you are matching from Spotify. The record company marked it as such and (for example) it’s around 3 seconds longer. Playlisty would have given you that track had the actual version of track not been available. But it was, so it gave you the best audio quality version of the right track rather than a higher quality version of the wrong track. So Playlisty was prioritising getting you the right match above the other matching priorities you’ve set, and it will always do this above all other priorities. In this particular example the 2 different versions of the track probably seem the same to you but unfortunately there’s no way for Playlisty to know that. +++ User: Ok, thanks for the clarification, this totally makes sense. I thought I was doing something wrong, so I appreciate the info! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 29/11/2023 Source: App User: Steven S. Text: +++ User: Is there a way to find and transfer playlists I follow on Spotify to Apple Music? I have a lot of lists I like and would like to transfer, but they don't show up in my Spotify library in Playlisty. +++ Support: We can’t display those playlists because of a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop showing them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand. +++ User: Thank you! Do you have any plans to add support for importing from Tidal? +++ Support: Yes we do. Unfortunately Tidal are in the middle of developing a new API for developers at the moment (some of it is already in beta test) and we wouldn’t want to start building our integration until that’s available. However as soon as it’s released it’s likely you’ll see Tidal support in Playlisty very soon afterwards. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 28/11/2023 Source: App User: Manos Agapitos Text: +++ User: Hello I bought your app,just to transfer the Spotify automated playlists to Apple Music. Though, these playlists doesn’t seem to appear… What should I do? +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop displaying them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand! +++ User: Ok, I understand I’ve just found a workaround to just copy the link of the specific Spotify playlist and then use the scratch pad to move it and iOS shortcuts to monitor it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/11/2023 Source: App User: David Haddock Text: +++ User: I am trying to import an m3u playlist, and for the most part it works great. However, there are a bunch of songs that it won’t match, without any obvious reason. For example, it can’t find matches for a bunch of songs by Orchestral Manoeuvers in the Dark. I attached a screenshot below. Each of these songs is in Apple Music. Any ideas? +++ Support: Strange- can’t see any obvious reason those aren’t matching. Would you be able to share your m3u file with us? We’ll take a look at those mismatches in detail. +++ User: Here you go. Thanks for looking at it. It matches all but about 136 songs. Some of them I figured out how to fix (change “Colour Field” to “Colourfield”). But others I can’t figure out. +++ Support: Thanks David. I’ve had a look through some of those mismatches and the biggest issue is spelling. For example, all those OMD tracks spell manoeuvres as “manoeuvers”. Playlisty has to use the underlying Apple Music search engine to find tracks and it’s not very flexible when it comes to mis-spellings: using that spelling brings back no tracks at all. Some other tracks do appear to be missing from Apple Music altogether e.g. lots of Split Enz tracks seem missing and it looks like AM is missing at least one of their albums. There are a few other gotchas on there as well e.g. Terrence Trent D’arby is now known as Sananda Maitreya. In general Playlisty is pretty strict on matching, especially on artist names (we think matching wrong tracks is worse that no matching at all) but in all the cases I looked at the issue is that Apple Music simply isn’t returning any options for the artist & track name supplied. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Doubts with the “Add mode” Date: 25/11/2023 Source: Website User: Enrique Andrade Text: +++ User: Hello, I usually update my principal playlist on Spotify with new songs, but I wanted to know if Playlisty had a function where each song I added to that playlist will automatically be added to the version on Apple Music. Reading the FAQ, it seems to me that the “Add mode” button guarantees that function, but when I tried it a message that says: “ The Apple Music version of this playlist contains 8 duplicate track(s). This is not permitted for 'Add Mode'. Try deleting & recreating this playlist” appeared. In summary, my question would be if it’s totally necessary to delete those duplicated tracks on the Apple Music playlist in order to have it updated. +++ Support: Thanks for getting in touch. If you are using Add Mode then I’m afraid you do need to ensure that the playlist doesn’t have any duplicates. This is because of a bug in the way Apple Music handles larger playlists (I won’t bore you with the details!). However if you initially create the playlist using Add Mode then Playlisty will remove all of the duplicates for you automatically, so you should never have to do this manually. Alternatively, if you have an iPhone or iPad I would recommend looking in to Replace Mode, which will exactly mirror your Spotify playlist to Apple Music, including track deletions etc. More details here: https://www.obdura.com/faq/replace-mode/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/11/2023 Source: App User: Lorenz Kahl Text: +++ User: Playlisty doesn’t show my most favorite Spotify playlists - Release Radar - Discover Weekly It worked a couple of months ago. Is it because I’m now on the free Spotify tier?! I thought this wouldn’t matter. +++ Support: No, nothing to do with you being on the free tier. It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop displaying them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 24/11/2023 Source: App User: Mike Phuycharoen Text: +++ User: I'm trying to move all my spotify playlists to apple music. I got the pro version, clicked on Spotify Library, (...), select multiple, select all, then press next. I get this error pop up which takes the entire screen and can't be scrolled, so I'm stuck at this step (I guess there are some buttons below but I can't click them). Can you help please? Screenshot attached. +++ Support: Thanks for getting in touch. Sorry - that’s not a very helpful message from Playlisty! To close Playlisty it’s probably going to be necessary to click on the apple menu (top-left of your screen), select Force Quit… and then select Playlisty. You should then be able to restart Playlisty. The message you are getting (many times over!) indicates that Spotify is swamped and their API is is asking Playlisty to try again later. Probably now is quite a busy time for them (Friday eve in Europe & many people off for today in the US). My recommendation would be to move playlists just a few at a time for now but please let me know if you continue to have problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/11/2023 Source: App User: Lukas Nutt Text: +++ User: I have bought the Pro-In-App-Feature today and was transfering > 1.000 Songs from Spotify and Apple Music successfully. It worked almost very smoothly, with just 1 compeltly matched song which was not claimed red or orange. I have read about that futher purchases like in-app can be Shared within Apple’s „family sharing model“ before I have bought the Pro-Feature. Now it seems like it is not working at my wife‘s iPhone and MacBook to activate the pro Feature and it just offers her to buy again. Could you please help me with that? +++ Support: Yes your Wife should be able to run Playlisty no problem, as long as she is in the same “family”. Has she tried the “restore” option in Playlisty? If that doesn’t work I’m afraid you will need to escalate this to Apple. We use the standard Apple in-app purchase mechanism and unfortunately we don’t have any control about what happens under the covers - it’s all controlled by Apple themselves. Sorry I can’t help further but please let me know if I can provide any further information for your conversation with Apple. +++ User: Many Thanks for the quick reply. I have contacted Apple on friday as well via mail but did not receive an answer yet. I was opening the App on my wife‘s iphone again and suddently it was displayed in the App that she is a Pro user while the Pro feature could be bought in the App Store for 2,99 by her. I have tested it on Mac OS as well with the restoring function and it worked there as well suddenly. So it seems like it needs at least 24h or 48h in my case that the in app purchase will be available for family members as well. By the way: is the app supporting playlist transfer from Apple music to Spotify as well or do you plan on it? +++ Support: Many thanks for the feedback & very useful information about the 24/48h delay - we didn’t know that and will update our support notes accordingly. Regarding Apple Music -> Spotify transfers, I’m afraid our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Importing playlists from spotify no longer works after update Date: 24/11/2023 Source: Website User: Matt P Text: +++ User: After the latest update, the app no longer will transfer the playlists from my spotify libary to apple music because 'Spotify did not return any songs'. Please may you offer solutions to the problem. This error also occurs when using automations and scratchpad. +++ Support: The error you're seeing in Playlisty looks as though it’s down to a change that Spotify pushed-out yesterday. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++ User: Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/11/2023 Source: App User: Mike Tuzylak Text: +++ User: No longer finds made by Spotify playlists. There is a work around to copy the Spotify playlist url and paste to scratchpad but as of today each playlist I try the below appears. The playlist does have tracks. Version 3.9 +++ Support: The error you're seeing in Playlisty looks as though it's down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++ User: Thanks for the reply and totally understand the time in takes to roll updates out which is out of your control. Love the app keep up the good work! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/11/2023 Source: App User: Brandon O'Connell Text: +++ User: I have paid for the pro version of your app and it is not working. +++ Support: The error you're seeing in Playlisty looks as though it's down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: David Regan Text: +++ User: Happy Thanksgiving. When you all get back go the office the app indicates that Spotify can’t upload any songs and that none were found in music playlist there are certainly songs there. Any Spotify issues with them blocking access you are aware of? +++ Support: We’re actually getting quite a few reports of this issue at the moment and we’re reasonably confident there’s currently a problem at Spotify (they’ve had 2 similar outages in the last 3 weeks). We’re continuing to look in to it but my recommendation right now would be to try again in 2-3 hours. If it’s still not working tomorrow please get back to us. All the best & Happy Thanksgiving to you too! +++ User: I felt bad mailing on the holiday but your prompt response is greatly appreciated. Thank you so much. One of the reasons why your app is superior. Have a nice rest of your holiday. Will try again later. +++ Support: Thanks David. We’re actually based in the UK so no Thanksgiving holiday for us :-( +++ User: True. You guys do seem to get a few of those bank holidays that I enjoy watching football on though. Enjoy your Thursday than sir! +++ User: A quick update: the errors you've been seeing in Playlisty look as though they are down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. +++ User: Andy thank you for the update. Great appreciated. Be well. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify playlist problem Date: 23/11/2023 Source: Other User: Sam Manley Text: +++ User: Keep getting “Spotify not returning any tracks” when trying to import a playlist. See attached screenshot +++ Support: Can you share a link to that playlist with me? It’s probably a glitch at Spotify’s end but if you can share a link with me I can check it out. +++ User: Sure - here you go. https://open.spotify.com/playlist/0SpbwWy1LIfXGwtlkg0lt8?si=pov6J5t9Ta-Dkp7JFaGAhg&pi=e-3UQsFC6PThuT +++ Support: That playlist is working perfectly at this end so I suspect it's a glitch at Spotify. Are multiple playlists causing the issue? Or just one? To fix, can you try terminating/restarting Playlisty and then retrying that playlist? With luck Playlisty will connect to a different Spotify endpoint and you’ll have more luck second time around. Let me know if that still doesn't work. +++ User: It’s very weird. “Liked Albums” and “Liked Songs” work perfectly but all my playlists return the same error. I tried terminating playlisty and reopening and reconnecting Spotify but no luck. Frustrating because your app is exactly what I'm looking for and your support response time is extraordinary!! Thanks for taking a look at it anyway. Happy to try anything you suggest. +++ Support: Liked Albums & Tracks are actually different types of queries (they aren’t technically playlists on Spotify) so I’m wondering if there’s something strange about the permissions that Playlisty was granted. As a next step I suggest the following: 1. Open the Spotify web page in a browser ([open.spotify.com](http://open.spotify.com/)) and view your account (note: this needs to be done in the browser, not the app). 2. Select "Manage Apps" and then remove access for Playlisty 3. Head back to the Settings tab in Playlisty and select sign-out in the Spotify section. Then sign-in again and agree to the permission request (providing you’re happy with it) 4. Try importing a playlist again That should reset your Spotify permissions for Playlisty. If that doesn’t work the other thing you can try is to copy-paste a link to a playlist (like the one you sent me below) into the Scratchpad tab and tap “Next". Please send me any error message that appears. +++ User: Thanks for persevering! I tried revoking playlisty access to Spotify and then readding access and it was the same problem. Then I tried importing using the scratchpad and got the following error with playlist https://open.spotify.com/playlist/0SpbwWy1LIfXGwtlkg0lt8?si=Yy40_yOSRACbF2bayMf1wQ&pi=e-_fXcTMXEQ9mq +++ Support: Thanks for trying the steps below. We’re actually getting quite a few reports of this issue at the moment and we’re reasonably confident there’s currently a problem at Spotify (they’ve had 2 similar outages in the last 3 weeks). We’re continuing to look in to it but my recommendation right now would be to try again in 2-3 hours. If it’s still not working tomorrow please get back to us! +++ User: Ok Andy. Thanks for all your help - gonna buy the app just because of this level support! +++ User: A quick update: the errors you've been seeing in Playlisty look as though they are down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. +++ User: Ok, thanks for the update. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: GRAHAM DIXON Text: +++ User: I started using Playlisty a few days ago. Think it’s great and I updated to Pro. Tonight I tried to move some more of the playlists I had made on Spotify but was given this message: Any idea how to fix the problem? I deleted the app, reinstalled but no change. Tried switching my iPhone off and on and reconnecting Playlisty to Spotify but nothing seems to work. +++ Support: The error you're seeing in Playlisty looks as though it's down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: Grace Gibson Text: +++ User: Hi! Do you know why Spotify created playlists will no longer import? Nevermind… I see you sent through an emergency fix. I checked this morning for an app update but didn’t see one. I should have checked again before sending my email. +++ Support: The emergency patch today is for a different issue which stopped anything on Spotify importing. The missing Spotify curated playlists are down to a legal issue I’m afraid. We’re not happy about it but I t’s against Spotify’s developer terms to facilitate transferring those so we’ve had to stop displaying them. Sorry! +++ User: Thanks for the quick patch! It fixed my issue, which was not being able to import/export any Spotify playlists. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify did not return any tracks. Date: 23/11/2023 Source: Website User: David Trease Text: +++ User: I am problems with pulling my playlist in from Spotify. I was able to get about a third. Now issue when I pick the next playlist I get “Spotify did not return any tracks” I am a pro subscriber. I have logged in and out and reran initial set up. Still errors. +++ Support: The error you're seeing in Playlisty looks as though it’s down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++ User: Cool. Will check it out later in the week. Got half of the playlist so good for now. +++ User: All good now. Thank you and great app for sure. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: Eros Villanueva Text: +++ User: I am a new Playlisty Pro subscriber who had no issues importing a few playlists when I started using the service yesterday. Today when I tried importing more playlists, I received an error message (photo attached below). I have tried removing and adding back my Spotify account earlier but the issue still persists. Is there a fix? +++ Support: The error you're seeing in Playlisty looks as though it’s down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++ User: Totally understandable — I'll wait for a fix then. Thank you for the quick response and hope you have a great Thanksgiving! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: Emily Griffith Text: +++ User: I’ve been successfully using this app in the past to transfer Spotify playlists to Apple Music. I tried using it today but for every playlist, I get an error message saying that the playlist did not return any tracks. I unlinked and relinked my Spotify account and restarted my phone but I’m still getting the error message, even for playlists that I successfully transferred over in the past. Is there anything else I can try to get this to work? +++ Support: The error you're seeing in Playlisty looks as though it's down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. Sorry for the inconvenience! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: Christopher Karameros Text: +++ User: Every Spotify playlist that I try to tranfer using Playlisty gives me the following error: Something went wrong! The following errors occurred while reading your playlists: "00": Spotify did not return any tracks +++ Support: Sorry to hear you’re having problems. We’re actually getting quite a few reports of this issue at the moment and we’re reasonably confident there’s currently a problem at Spotify (they’ve had 2 similar outages in the last 3 weeks). We’re continuing to look in to it but my recommendation right now would be to try again in 2-3 hours. If it’s still not working tomorrow please get back to us! +++ User: A quick update: the errors you've been seeing in Playlisty look as though they are down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlists missing Date: 23/11/2023 Source: Website User: Ryan Llewellyn Text: +++ User: Ive purchased the pro subscription today but only my playlists up to letter B are showing? How do I access the rest of my deezer playlists to transfer over to apple music. Thanks +++ Support: Thanks for getting in touch. Can you confirm roughly how many playlists you are seeing? And if you do a refresh (pull down on the Sources tab) do you see any more? +++ User: Thanks for the reply. 25 in total. After refreshing nothing happens unfortunately. +++ Support: That definitely looks like a bug on our side I’m afraid. We’re just testing a fix at the moment - when it’s ready would you be Ok to try it out? It would mean me adding you to our beta test group. From your side it’s very simple - all you’d need to do is download an Apple app called TestFlight (full instructions will be included when I add you). Unfortunately (because of Thanksgiving) the time it will take for Apple to approve our build is a bit unpredictable at the moment. It could be anything from a few minutes to a day or two. Let me know if you’re Ok with that. All the best and apologies for the inconvenience, +++ User: Yes absolutely. I have test flight already so I'm more than happy to try it out. +++ Support: I just invited you. Coincidentally Apple approved our fix (macOS only) about 30 seconds ago, so you should have something to test already. +++ User: Amazing. Just tested the app and all of the playlists are showing! Im so impressed ! Thank you +++ Support: Good to hear - thanks for the feedback! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 23/11/2023 Source: App User: arvedossa Text: +++ User: Playlisty does not work for me anymore when importing playlists from Spotify. I tried multiple playlists owned by me and owned by other users. I had to resort to getting the csv files via Exportify. Included is a screenshot of the error message in the mac app. I have the same error on IOS. Thank you, appreciate the work you put in! +++ Support: A quick update: the errors you've been seeing in Playlisty look as though they are down to a change that Spotify pushed-out earlier today. We're not currently sure whether they will roll this back or not but we've prepared a workaround regardless. This is currently waiting for review by Apple - we'll push it out as soon as they approve it. Unfortunately (because of Thanksgiving) we can't be sure how long this will take. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/11/2023 Source: App User: stefan biba Text: +++ User: I‘m having troubles to get Spotify playlists which I had recently added to my library. Could you please help me? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: That was fast 😅 Thank you and yeah, that could be. Wanted to transfer the EA Sports 24 Soundtrack Playlist. I made a new one and added the tracks, that worked fine. +++ Support: Good workaround! Thanks for letting me know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Broken playlists created by Spotify Date: 23/11/2023 Source: Website User: Marco Text: +++ User: The playlists created by Spotify itself (such as https://open.spotify.com/playlist/37i9dQZF1DX36TRAnIL92N?si=086e7ce03ade4b0a) are no longer available from my Playlisty-Profile. Is this a problem with Spotify or the application? As a workaround, I must use the "Scratchpad" tab, then the playlist can be found and imported. +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to facilitate the copying of Spotify-curated playlists so we’ve had to stop displaying them. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/11/2023 Source: App User: modems-mussels-0m Text: +++ User: I just moved over from SongShift, purchased the app instantly and then found out that transferring only works *from* Spotify. I am unable to transfer AM playlist *to* Spotify. Is this really not supported or am i missing something? Are there any plans for this? I think all of the pieces for this feature are already in the app. :D Thank you and sorry for the trouble! +++ Support: I’m afraid our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++ User: Thank you for such a fast and thorough answer! <3 I can understand that yeah. Well I really hope this gets added and that Playlisty becomes THE app for to/from AM-Spotify. Thank you again! +++ Support: Thanks - appreciate the feedback! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/11/2023 Source: App User: José Enrique Hernández López Text: +++ User: It doesn’t appear my entire library is Spotify, how could I correct this inconvenience +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. If you can’t see Spotify playlists that were created by you (or other non-Spotify curators) then please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/11/2023 Source: App User: Matt Englender Text: +++ User: I keep trying to transfer a song from YouTube but it’s a remix and Apple Music keeps changing it back to the original. Can you please help? +++ Support: With YouTube we usually we find that these kinds of issue are due the track metadata that we get from them. It can be very poor quality unfortunately. But if you're able to share with me a link to the YouTube playlist you are trying to transfer we’ll take a look. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/11/2023 Source: App User: Ruggero Gualdesi Text: +++ User: Great app. The Discovery weekly playlist in Spotify it does not appear anymore in Playlisty. I'm on the pro version of the app and until a few weeks ago, I could see the discovery weekly playlist, now it seems it's the only missing. Can you help? +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to allow people to copy Spotify-curated playlists (such as Discover Weekly) so we’ve had to stop displaying them. It’s not something we’re happy about but Spotify would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Sorry & hope you understand! +++ User: Thanks for the quick reply. I see, I thought it was a sync bug. No worries, I understand, I'll figure something out. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify Curated Playlists Date: 20/11/2023 Source: Website User: Adam Lievrouw Text: +++ User: I noticed today that none of my Spotify curated playlists are showing up any longer in the app. Has Playlisty been blocked the SongShift was? +++ Support: You are correct that Spotify’s own playlists are no longer showing in the app. It’s actually against Spotify’s developer terms for any apps to show those playlists so unfortunately we’ve had to stop it. It’s not something we’re happy about but I don’t think it’s an unreasonable condition by Spotify and they would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty - "Add to existing playlist" bug Date: 20/11/2023 Source: Website User: Charles Text: +++ User: Reaching out today about Playlisty. 1st things 1st, great app! Thanks for all the great work you put into it! I did get a Pro membership and am unfortunately facing a weird bug with the "Add to existing playlist" feature. Whenever I try to sync any of my custom Spotify playlists with their equivalent I created on Apple Music: Playlisty creates a duplicate of the existing playlists instead of simply appending the new titles (as it says it would do before I trigger the action in the app). Even when I delete the playlist from Apple Music and let Playlisty create it, any time I'm trying to sync to that existing, newly-created playlist: a completely different playlist is created instead. Is this a known bug? Am I doing something wrong? Thanks in advance for your help! +++ Support: Sorry to hear you’re having an issue with this: it’s not a known bug and I just checked the latest version and it seems to be working as expected for me. Can I just check whether you are running on a macOS and/or iOS device, and what version(s)? And if iOS, do you have “Replace Mode” enabled in the “Experimental” section? Also can I just check the sequence you are following is something like this: 1. Tap on a new Spotify playlist, tap Save then “Add to existing playlist” then “Start” to save the playlist 2. Once Playlisty has finished creating the new playlist, add a few tracks to the Spotify version 3. Repeat step 1 What ought to happen at that point is that the new tracks get added to the end of the Apple Music playlist (unless you had the add to start option enabled) but it sounds like you are seeing it create a new playlist at that point. Have I understood that correctly? If so, does the new playlist contain all of the tracks from the Spotify playlist? Or just the new ones? +++ User: Thanks for the reply! Regarding your questions: I'm using macOS here (running 13.6.1) The 3 steps you mentioned are exactly what I've been doing indeed. The new playlist contains all the songs (meaning the "existing" ones and the ones I just added to the Spotify playlist during step 2 let's say) I don't know if this help you? Thanks in advance for your help! +++ Support: Thanks - that’s interesting. Can you also confirm whether the name of the “duplicate” playlist is exactly the same? Or does it end with a number? e.g. does “abcde” become “ abcde (1)”? Or do you just get 2 “ abcde”s? +++ User: Sure thing! That's another odd thing indeed: it keeps the exact same name indeed. So I ended up with multiple different "abcde" paylists with that exact same name. FWIW I also opened Apple Music on myiPhone and in Safari (just in case the native apps were not refreshing or something) and both did show those multiple identical playlists. +++ Support: Yes that’s very odd indeed. Have you tried running Playlisty on your iPhone and repeating the same steps as below? (Also worth trying it with “Replace Mode” enabled in “Experimental Features”). Also would you be able to share a link with me to one of the Spotify playlists you’re seeing the problem with? I’m wondering if there’s something about the name of the playlist which could be causing the problem. And has this just stared happening? Or has it been happening for a while? Sorry for all of the questions! My main theory at the moment is that your Mac has some kind of sync issue which is catching Playlisty out. Specifically when Playlisty asks your Mac whether the playlist already exists it’s saying “no” when the answer is actually “yes”. Usually the fix for this is to turn-off “Sync Library” in Settings, log out of your Apple Music account altogether, reboot your Mac, log in to Apple Music and finally re-enable “Sync Library” again. However this is obviously a bit of a nuisance to do so I’d like to eliminate other potential issues first. +++ User: Okay I think the issue is fixed!! You were right, it seems that my Mac was not syncing properly. > Usually the fix for this is to turn-off “Sync Library” in Settings, log out of your Apple Music account altogether, reboot your Mac, log in to Apple Music and finally re-enable “Sync Library” again. It's after doing this that everything started working just as expected. Thanks a lot for your help Andy! +++ Support: No worries - glad it’s working! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/11/2023 Source: App User: victory.andrade Text: +++ User: I recently payed for the Pro version of the app, but I want to know if this payment will repeat each month, and if this is the case, how can I cancel it? +++ Support: No, it’s a one-off. There’s no repeating payment. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify discover weekly Date: 18/11/2023 Source: Website User: Philip Dezuttere Text: +++ User: Why is the discover weekly playlist missing in the app ? +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to allow people to copy Spotify-curated playlists (such as Discover Weekly) so we’ve had to stop it. It’s not something we’re happy about but Spotify would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: I've got errors every time I try to use Scratchpad Date: 18/11/2023 Source: Website User: Vladimir_I Text: +++ User: Hi there! I've used Playlisty for months and this is the best app to make AM playlists. BUT recent months I've got errors every time I try to make playlist by Scratchpad. If I use same playlist in File it works correctly, but it is not useful for me. Error that I get when use Scratchpad is: Playlisty.PLResponse.QueryError error 2 it shows for each track I added into list. +++ Support: Thanks for getting in touch. Can you give me an example of exactly what you’re pasting into scratchpad to get the error? +++ User: thank you for your quick response. Last time I tried to add this: Ray Ragnhild Adams - Ridande Awen Ensemble - Over The Lake Miguel Atwood-Ferguson - Kiseki Amaro Freitas - Y'Y Nelson Angelo e Joyce - Tiro Cruzado Thelma Soares - Maria Moita Ana Frango Elétrico - Coisa Maluca Los Tigres - Que Belleza Quade - Of The Source King James Version - He's Forever (Amen) Coral E Orquestra da Escola Técnica Federal do Paraná - Wild Safari Talisman - Running From The Devil The Naturall Band - There Was Espen Horne feat. Olav Wöllo - Nada Pode Me Calar Lucio Battisti - Abbracciala abbracciali abbracciati Ric Halstead & Friends - Canyon Lady Soft Soul Transition - Soft Soul Transition Corinne Bailey Rae - Before The Throne of The Invisible God +++ Support: Thank you - that’s definitely a bug. I suspect it’s related to iOS 17 / macOS 14. We’re just building a fix as I speak - would you like to join our beta programme so that you can get early access to the fix? You’ll need to download an Apple app called TestFlight (details will be included if you decide to join). +++ User: Okay, glad to help you to find bugs. As long as I remember, first time I've found this problem shortly before macOS 14 has been released. I have macOS 14 and M1 Max CPU Of course, I like to join beta. I've downloaded TestFlight, as I understand, you should send me some invite code. +++ Support: Thank you - I’ve now added you. If you can confirm this fixes the issue that would be appreciated. I’ll leave you in the group going forward - just drop me a line if you ever want me to remove you. We’ve actually found a documented change Apple made in macOS 14 which caused the issue - thanks for reporting it to us! +++ User: Wow, such a quick bugfix! I've checked beta - works correctly. Cool, thanks a lot. +++ Support: Thanks for letting us know - glad it works! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/11/2023 Source: App User: Georgios Rovolis Text: +++ User: Not sure what’s changed but for the last couple weeks I can’t see all my Spotify playlists (as I used to) in the app. I’ve tried forgetting the login details but nothing has changed. Are you aware of that? +++ Support: Are your missing playlists ones that were actually curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. If you can’t see playlists that were created by you (or other non-Spotify curators) then please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: Oh yeah that must be it, those playlists are curated by Spotify indeed. They locked them down, huh? Makes sense, I guess. Is there any workaround (unofficially) you're aware of? Like duplicating those playlists as my own or something? +++ Support: Duplicating should work, or you might want to [take a look at this Reddit thread](https://www.reddit.com/r/AppleMusic/comments/17wmb86/is_it_just_me_or_can_playlisty_no_longer_transfer/). I can’t confirm whether the approaches discussed work or not, nor (if they do work) whether they will continue working indefinitely. +++ User: Oh got it! I will enjoy it while it lasts then! Thanks for the info +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/11/2023 Source: App User: Michael Holzner Text: +++ User: I just noticed that all Spotify curated playlist have vanished from Playlisty. What happened? Will there be a fix or is this only be temporary? +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to allow people to copy Spotify-curated playlists so we’ve had to stop it. It’s not something we’re happy about but Spotify would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Hope you understand! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 11/11/2023 Source: App User: David Kaye Text: +++ User: I’m unable to connect and I’ve tried all 3 of the app suggestions. I am able to connect using the app on my Mac though. If I purchase Playlisty Pro on my Mac is that also valid on my iOS devices? Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(17.1.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled +++ Support: Yes, if you purchase on a Mac then it’s valid on iOS too. What you are seeing is a recurring issue we see on certain iOS devices - maybe 1 in 100? We’ve reported it to Apple. Usually turning-off sync, logging out of Apple Music on the device, rebooting and then logging-in / enabling sync again fixes the issue. Worth a try? Or did you already try that? +++ User: I tried logging out and rebooting after I messaged you and that solved it. Thanks for the quick response. Do you know why this playlist returns 61 unmatched songs out of 63 total? https://music.youtube.com/playlist?list=PLdmolQR-dPWJGp2ZJvCct6VA30DR9opU3&si=fTZqxWLVTj6w-4zL Thanks! +++ Support: Unfortunately I can’t see the contents of that playlist (is it marked as private?) but the usual reason with YouTube playlists is that the track metadata is in some unexpected format. Most services will have a track name field, and artist name field and maybe even some additional identifiers (e.g ISRC) that Playlisty can use to find the right track. Unfortunately YTM just gives us a single blob of text. Worse, the text can be in any old format (basically however the person at the record company typed it in) and will often have additional promotional text as well. Playlisty recognises dozens of different commonly used formats that but some are simply too obscure/complex. I’m guessing that’s what we’re seeing here I’m afraid. If you can mark that playlist as public I might be able to give a more specific answer. +++ User: Andy, that list is Public. I notice in Playlisty that all the entries for it with the red X have no artist information, but why not? In Youtube Music it clearly shows the artists. I’ve created new lists as a test and they all work fine in Playlisty. That particular list is an old one that’s been in my Youtube music library for years. Anyway, it’s not a big deal, I was just curious why that particular list seems to have an issue. Looking at the list it appears as I may have created it from actual files off of CD’s that I had in my Youtube Library, but still I find it odd that in Youtube the list looks just like any other and does include all the artist details. As a programmer, things like this drive me crazy, I’m sure you can appreciate that. :) +++ Support: Weird - this is all I see: Screenshot 2023-11-11 at 15.09.12.png YouTube does have metadata for these tracks internally but they don’t expose that to 3rd party developers. We get a single “description” field and a “title” field, both of can (but not always) contain a mix of both track title and artist information (see https://developers.google.com/youtube/v3/docs/playlistItems). Sometimes YTM use their metadata to generate the description (in which case we can usually unpick it) and sometimes they don’t (all your tracks fall in to this category). It’s a real mess, but then I guess it was originally designed for videos not music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify playlists that no longer sync Date: 11/11/2023 Source: Other User: Mike Gambone Text: +++ User: I noticed in a recent review that I could email this address for more information regarding the recent change - as to why I can no longer sync playlists like Discover Weekly and Release Radar from Spotify. +++ Support: As our comment to the review says, I’m afraid it’s a legal issue. Basically it’s against Spotify’s developer terms to allow people to copy Spotify-curated playlists so we’ve had to stop it. It’s not something we’re happy about but Spotify would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Hope you understand! +++ User: Thank you for the explanation. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 10/11/2023 Source: App User: Muammar El Khatib Text: +++ User: Since the last upgrade, not all the Spotify playlists appear on the app, e.g., Discovery weekly, fresh finds, etc. Is this a temporary error or some changes from the Spotify API that cause this? I look forward to hearing from you. +++ Support: It’s a legal issue I’m afraid: it’s against Spotify’s developer terms to allow people to copy Spotify-curated playlists so we’ve had to stop it. It’s not something we’re happy about but Spotify would be within their rights to completely pull plug on us if they chose to. This is really the least worst option. Hope you understand! +++ User: Thank you Andy. I completely understand. +++ User: 13/11 Hi Muammar. Hope you don’t mind me reaching out but I was wondering if you still stick by [your one-star review for Playlisty? One-star reviews have a real commercial impact on us and if you truly feel Playlisty is a one-star app then we’d live to get your feedback on how we can improve it. +++ Support: I changed the review. Thanks for your message. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 10/11/2023 Source: App User: Floydi 7 Text: +++ User: I recently purchased Playlisty to import playlist from Spotify to Apple Music. For a week everything worked fine, but today Playlisty doesn’t show my Spotify playlists anymore. In the Spotify Library section is permanently stated: no playlists found. Yesterday everything worked fine, today I cannot use Playlisty anymore. I tried disconnecting and re-connecting Spotify already, no improvements. What happened and what can I do now? +++ Support: Are all your missing playlists curated by Spotify? Unfortunately we’re not allowed to show those any more for legal reasons. If you can’t see playlists that were created by you (or other non-Spotify curators) then please send me a link to some of them (log in to https://open.spotify.com/ and copy the URL to a playlist) and we’ll take a look. +++ User: Thanks for your answer. It’s mostly about my own playlists, yes. I don’t care about Spotify curated playlists anyway, that’s not the matter for me. Here is a link: +++ Support: Thanks for that. Weird - I can read that no problem (good playlist!). But looking at Spotify’s services here: https://status.spotify.dev/ it looks like they’ve got issues at their end, probably only impacting certain regions. If you keep checking that page until everything goes back to green, hopefully things will work again? Definitely let me know if not. +++ User: Alright I’ll keep on trying then, thanks a lot. I’ll reach out to you again if necessary. Have a nice weekend, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 10/11/2023 Source: App User: Siul Morales Text: +++ User: Hello, for days I haven't seen the Playlists I have in my library on Spotify, and the BBC SOUNDS option disappeared +++ Support: Are the playlists missing from Spotify the ones that were curated by Spotify? Unfortunately we’re not allowed to show those any more, for legal reasons. All your other Spotify playlists should be fine though. If they are missing and were created by you (or other non-Spotify curators) then please send me a link to some of them and we’ll take a look. I’m afraid the BBC insisted that we remove BBC Sounds from our app. It was removed some weeks ago - sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 09/11/2023 Source: App User: Simao Telo Text: +++ User: I have about 100 playlists on my Spotify library but only 28 show up on the app. Is there a way to troubleshoot? +++ Support: Were the “missing” playlists curated by Spotify? Unfortunately we’re not allowed to show those any more for legal reasons. If they were created by you or other non-Spotify curators then please send me a link to some of them and we’ll take a look. +++ User: Thanks for your quick reply! They are indeed curated by Spotify. Thanks for letting me know, quite the shame. +++ Support: We are sad about it too. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Just lost ability to save Spotify playlists? Date: 08/11/2023 Source: Website User: David Webster Text: +++ User: Just what it says. I’ve loved using Playlisty for the last few months to sync some popular Spotify playlists over to Apple Music. It really has worked flawlessly. But this week when I went to do the same, the only playlists in Spotify that showed up are my own personal ones, not ones created by Spotify itself. If this is a functional change driven by policy changes, did you call that out somewhere and I missed it? It would make the app useless to me and I would be sad. Or is it a bug? Thanks for any info +++ Support: No - it’s a legal issue I’m afraid: apparently it’s against Spotify’s developer terms to allow people to copy Spotify playlists so we’ve had to stop it. We’ve had reports from some users that it’s still easily possible to sync Spotify playlists by selecting Playlisty when using the share button within the Spotify app. However we’ve not been able to reproduce this ourselves so can’t confirm it works. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 07/11/2023 Source: App User: Philipp Steiner Text: +++ User: first, you made a great program and I’m thankfully using it to finally switch to apple music from spotify. But now, after moving all my beloved playlists, i don’t want playlisty to be logged into my apple music account. How can I delete my login-data from playlisty? Thanks a lot in advance, +++ Support: Glad you found Playlisty useful. The secure way to remove access is to go in to your account details in the Apple Music app itself and navigate to the “Apps with Access” section (iOS) or Account Access (macOS). You have full control from there and other services (Spotify, YouTube) have similar pages. +++ User: perfect - thanks a lot! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 07/11/2023 Source: App User: Edwin Lyons Text: +++ User: I’m not seeing any Spotify playlists. I just see no playlists found. I definitely have Spotify playlists and I connected to Spotify successfully. I do have a pretty old Spotify account. Any idea why? +++ Support: There’s an outage at Spotify at the moment I’m afraid - it’s impacting everybody (only the Spotify app itself seems to be Ok). Spotify are on the case but I’m not sure how long it’s going to take to fix. Try again later, basically! +++ User: Thanks for your reply - I thought it might be that as it was behaving a bit oddly. Thanks again. +++ Support: Just to let you know that things are slowly starting to come back for us now. Might be worth you trying again soon? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/11/2023 Source: App User: Beautiful bob Text: +++ User: Good morning, I’m trying to transfer a yt playlist to Apple Music. Here’s the link: https://youtube.com/playlist?list=RD2N8tK4By-n4&playnext=1&si=9A46E3DXDbQvuBBu But it keeps saying I need to be logged in to yt. I’m logged in on the Playlisty app with my yt account and I’m logged on the yt app with the same account. Below I’ve attached the error im running into: +++ Support: That’s really odd: I seem to be able to read that playlist Ok. The error is happening because (for you) YouTube is giving you the same data over & over again. It’s a check to stop Playlisty going in to an infinite loop and YouTube doe this for users who aren’t logged-in. But for me (in the UK) it’s not doing that. Do you have any other Google/YouTube accounts you can try and use (in Playlisty) to read it? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 04/11/2023 Source: App User: A Baptiste Text: +++ User: I thought y’all could transfer Apple Music to Spotify? Is that incorrect? +++ Support: Afraid not: Playlisty is all about getting playlists into Apple Music, not out. Sorry! +++ User: Ah. Thanks. Are returns possible? I'm not sure I want to just yet, but I'd like to know if there's an option to. +++ Support: I’m afraid the purchase side of things is handled by Apple - you’d need to contact them to see if it’s possible. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 03/11/2023 Source: App User: Zain Kurd Text: +++ User: I want to transfer my music content from Spotify to Apple Music. My sync library is ON and I have a subscription for both apps. Yet, the playlisty app is not detecting that I have sync library turned on. I’ve closed, reinstalled and opened both apps and yet nothing works +++ Support: Unfortunately this is nothing to do with Playlisty - it’s a bug we occasionally see in iOS (maybe 1 in 100 devices?) and we’ve reported it to Apple many times. Playlisty is asking your device if your cloud sync is set up Ok and your device is saying “no”, even though it is. To resolve, first try the steps recommended by Playlisty itself (sounds like you may have done this already?). If that doesn’t work the fix we usually recommend is to fully sign-out of Apple Music, reboot your device, sign-back in to Apple Music and then re-check that Sync is enabled. It’s a bit of a nuisance but this usually works. It’s the first thing Apple will recommend if you call them. We would recommend you do this at some point regardless: once your device is in this state we often see further issues appearing in Apple Music over time (again, nothing to do with Playlisty). Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/11/2023 Source: App User: Pascal Traumüller Text: +++ User: I‘m currently using both Spotify and Apple Music simultaneously and it is quite annoying to have to manually add songs I have discovered on Apple Music to my Spotify library. I was wondering if it is planned to include a two way sync? +++ Support: I’m afraid Playlisty is currently all about getting playlists into Apple Music, not out. That’s always been our focus and why we think we do it better than other apps. Since there are already a number of apps which can sync the other way I’m afraid we don’t currently have any concrete plans to add this functionality. However we never say never: if there is enough demand it’s something we might consider in the future. Also bear in mind that even if we did implement this, it’s not the same as a true 2 way sync which is much more complex (e.g. syncing deletions is hard). Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Configuration iCloud Share Date: 02/11/2023 Source: Website User: Yael Text: +++ User: I'm a paid member. Under "configuration" >> "Use iCloud to share your playlist sources with your other devices" the option to turn it on is greyed out. You can't switch the button. Please assist, thank you +++ Support: Thanks for getting in touch. That’s not an issue we’ve seen before. When you look at your list of Playlist Sources, are any of them still refreshing? i.e. do they have a spinning wheel next to them? As a fix, I’d try refreshing all your playlist sources (pull down on an iOS device or tap the refresh button on a Mac) and if that doesn’t work try terminating Playlisty and then restarting. Please come back to us if that doesn’t work! +++ User: I've just refreshed all playlists just to make sure as you suggested, wheels spinning and all. When writing 'terminating Playlisty" do you mean delete and reinstall it? Sending a screenshot for reference. +++ Support: That shouldn’t be necessary. This is the procedure to terminate an app: https://support.apple.com/en-gb/HT201330#:~:text=From%20the%20Home%20Screen%2C%20swipe,preview%20to%20close%20the%20app. But when you look at the Sources tab, do you have entries which have the spinning wheel against them? If so, which ones? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 01/11/2023 Source: App User: Bastian Fricke Text: +++ User: The spotify library is connected, but empty. Only liked Songs and liked Album are visible. If i click on one of these, an error occure. +++ Support: It sounds like there may be an issue at Spotify’s end but try the following: - Go in to Settings - Scroll down to “Spotify” - Tap Sign-out - Tap Sign-in Make sure you use the correct Spotify username & password when signing-in. Please let us know if this doesn’t work. +++ User: the Problem remains the same even i log out and in again. +++ Support: Thanks for getting back to me. The next thing to try is to make sure that Playlisty still has permissions to access your Spotify account. To do that: Open https://open.spotify.com/ in your browser on the device in question Sign-in to your Spotify account Navigate to Settings -> View Account -> Manage Apps Can you confirm back to me whether you see Playlisty listed there as having access to your account? +++ User: Thank you so much for your support. As i logged in with the browser, i realized, that i used the credentials of a wrong Spotify Account without any playlist. Now it works fine. +++ Support: Thanks for letting us know - glad it’s working for you! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 31/10/2023 Source: App User: Joao Lucena Text: +++ User: I want to cancel my Playlisty pro subscription +++ Support: https://www.obdura.com/playlisty/support/ There’s no subscription for Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Feature request Date: 31/10/2023 Source: Website User: Kirill Text: +++ User: Hey, thanks for the app. It‘s really helpful ❤️ It would be really cool if in "unmatched tracks" when searching by a new artist's name and finding a song in all other songs by that artist, the title would automatically change to the new spelling of the artist's name. I hope this makes sense and you can implement it in future updates. Other than that, everything is super, thanks for that! +++ Support: Thanks for your kind words & your feedback. Can I just check my understanding: if I click on the unmatched songs (red) filter and correct a song, you are suggesting that the app should display the artist & track name of the song you selected, not the song & artist that you were originally searching for. Is that right? I do agree that it’s a bit confusing they way it is currently. If we changed it to work the way that “weak” (amber) match songs work when you correct them, so that you could see both what you searched for and what you selected, would that be Ok for you? +++ User: 31/10 thanks for the replay! For better understanding, let me give you an example. This is mainly for foreign artists. On Spotify I have a playlist with 5 songs by the artist "abc", but on Apple Music the artist name sounds like "абц". Of course Playlisty can't find these songs because of the different spelling. When searching on Playlisty, I change the artist name from "abc" to "абц" and find the song. Now I have to change the artist name for each song in the playlist. I suggest doing this automatically if there is a match. So in my example, the other 4 songs by the same artist in the playlist should automatically get the correct spelling and get matches. +++ Support: I see - so more like a global search/replace for artist names…and then we would need to re-match any tracks where we’d updated the artist. Makes complete sense. We’ll need to have a think about how to implement it but it’s a great idea. Thank you for the suggestion! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 31/10/2023 Source: App User: Leanna Martinez Text: +++ User: I was wondering if there is any way to switch playlists between apps, can playlists only move onto Apple Music and not from Apple onto something else? Please help! Thank you. +++ Support: I’m afraid Playlisty is currently all about getting playlists into Apple Music, not out. That’s always been our focus and why we think we do it better than other apps. Since there are already a number of apps which can sync the other way I’m afraid we don’t currently have any concrete plans to add this functionality. Sorry I can’t be more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/10/2023 Source: App User: Kwint Mackenbach Text: +++ User: When using Shortcuts to update a playlist, the app creates a new playlist with "(1)" behind it. This is of course not what I want, because I want it to update the current playlist. Is there something I am not understanding? Am I doing something wrong? Could you help me? +++ Support: You have a couple options if you want to keep the same playlist rather than create a new one each time:     •    Enable “Add Mode”. This will add any new tracks found in the source to the end of an existing Apple Music playlist. More details here: http://www.obdura.com/faq/sync-function/ (http://www.obdura.com/faq/sync-function/)     •    Enable “Replace Mode” (currently only available on iOS). This mirrors the playlist from the source. More details he re: http://www.obdura.com/faq/replace-mode/ (http://www.obdura.com/faq/replace-mode/) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 25/10/2023 Source: App User: Mario Pacheco Text: +++ User: It’s says my Sync cloud is not enabled and it is +++ Support: Unfortunately this is nothing to do with Playlisty - it’s a bug we occasionally see in iOS and we’ve reported it to Apple many times. Playlisty is asking your device if your cloud sync is set up Ok and your device is saying “no”, even though it is. To resolve, first try he steps recommended by Playlisty itself. If that doesn’t work the fix we usually recommend is to fully sign-out of Apple Music, reboot your device, sign-back in to Apple Music and then re-check that Sync is enabled. It’s a bit of a nuisance but this usually works. We would recommend you do this at some point regardless: once your device is in this state we often see further issues appearing in Apple Music over time (nothing to do with Playlisty). Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 24/10/2023 Source: App User: Simon Text: +++ User: I’m trying to connect Playlisty to my Apple Music library. Unfortunately, it says that Music in the Cloud is not enabled. I have, however, checked my settings and I’ve made sure “Sync Library” is enabled. I have also restarted both the Apple Music and Playlisty apps. Lastly, I’ve manually created a playlist in Apple Music. Unfortunately, all these steps have not resolved the issue. Do you have got any other tips for me? Or could it be a bug related to iOS 17? +++ Support: Unfortunately this is a bug that’s been around in iOS itself since iOS 15 (we’ve reported it to Apple many times). Playlisty is asking your device if your cloud sync is set up Ok and your device is saying “no”, even though it is. It only happens to a small number of devices but that’s clearly no comfort to you. The fix we usually recommend (if you’ve already tried the steps recommended by Playlisty itself) is to fully sign-out of Apple Music, reboot your device, sign-back in to Apple Music and then re-check that Sync is enabled. It’s a bit of a nuisance but this usually works. We would recommend you do this at some point regardless: once your device is in this state we often see further issues appearing in Apple Music over time (nothing to do with Playlisty). Please let us know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Apple music playlist to spotify Date: 23/10/2023 Source: Website User: Leighton Text: +++ User: I cant find a way to transfer apple music playlists to spotify +++ Support: Has Playlisty installed Ok? And can you browse your Spotify library? If you can browse your Spotify library just tap a playlist and then tap “Save” once it’s finished matching. That will save it to your Apple Music library. +++ User: Sorry just re-read your mail. Playlisty is a tool to import playlists to Apple music, not the other way around. To transfer from Apple Music to Spotify I’m afraid you’ll need a different tool. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: explicit version apple music Date: 22/10/2023 Source: Website User: Jai Gupta Text: +++ User: I'm trying to import songs from yt music into apple music but a lot of the songs selected are the clean version even though my yt music playlist has the explicit version added. Is there an option to automatically select the explicit version? +++ Support: Sorry for not getting back to you sooner. No, there’s currently no way to deliberately steer Playlisty towards the explicit versions of tracks but that feels like it would be a useful feature to add. I’ll pass that on to the developers and see if we can get it in to a future release of Playlisty. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 21/10/2023 Source: App User: Audria Carter Text: +++ User: Good afternoon, I keep getting this error code: -3306 (cloudNoAdd) Device report that Music in the Cloud is not enabled Checked all my devices and can’t find the problem..Thanks +++ Support: Have you checked that you have "sync library” enabled in the Music app? (“Settings” -> “General”). Your Mac is telling Playlisty that you don’t, so that’s the first thing to check. It must be enabled for Playlisty to work. Unfortunately we often also see an issue where devices report that sync isn’t enabled even when it is. This is a bug in macOS and we’ve reported it to Apple. There’s a work-around though: if you sign-out of Apple Music (menu option “Account” -> “Sign Out”), restart the Music app and then sign-in again (you may need to re-enable sync library) that usually fixes the issue. +++ User: Good morning, have tried doing this several times, still get the same error message..Unfortunately, had to remove Playlisty. I so wanted it to work. Thanks..! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 22/10/2023 Source: App User: Nisarg / Raashi Patel Text: +++ User: I've done all the 3 steps asked in the screenshot attached but it still doesn't work. Can you please help. Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.0) Error: Code: cloudNoAdd +++ Support: Thanks for getting in touch - we see this error quite a bit. Unfortunately it’s a bug in macOS where it tells Playlisty (or any other app that uses Apple Music) that you haven’t enabled “Sync Library”, even though you have. We’ve escalated it to Apple. The fix is quite easy: usually signing-out of Apple Music, restarting the Music app, and then logging back in to Apple Music again fixes the problem. You may need to re-enable Sync Library again after signing back in. Let me know if that doesn't work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Mac App [Feedback] Date: 21/10/2023 Source: Website User: Antoine Text: +++ User: Playlisty should support notifications on Mac. +++ Support: Thanks for the suggestion - do you mean for notifications of competing matching? Or saving? Playlisty already uses notifications for notifying about issues/erros when running shortcuts but we’d be interested to hear if you thing there are other specific places you think they’s be useful. +++ User: Yes, For completing matching and/or saving. And in this regard, does the iPhone app support this too? And can you confirm if the notifications on iOS are by default “deliver quietly”? +++ Support: Notifications on both iOS and macOS are both set to “provisional" by default, which means they will be delivered quietly until you (the user) make a specific choice on how you want them delivered. Both will notify for errors during shortcuts; neither (currently) notify for anything else. Many match / save operations in Playlisty are 10 secs or less so I’m not sure a notification would be useful for those? Is there a time threshold or type of import (e.g. multi-playlist) that you’d particularly like to like to see with notifications? +++ User: I see; there’s no need then for notifications. Personally, I import/export one playlist at a time and usually not very long ones. By the way, I do not know if you could help me with this one: Since you have a Mac, too, can you confirm that you still have your Apple ID on the low-left sidebar of your Apple TV app? On mine, it isn’t showing up anymore. I contacted the support and looked up online, but nothing. +++ Support: Yes I still have my Id in the bottom-left corner of the TV app, in both macOS 17.0 & 17.1. +++ User: Ah OK. Thanks! I did a fresh install today, and it still doesn’t show up. And yes, the word is bottom-left (not low-left). +++ User: Update: Weird! When I created a new playlist, it triggered the ID to show up again. I’m not too fond of bugs. +++ User: By the way, can Playlisty, when you update a playlist, save those tracks at their respective Spotify positions rather than at the end of the playlist in Apple Music? +++ Support: Yes on iOS, using “Replace Mode”. It’s not technically possible on Mac. +++ User: Found it! It was listed under experimental features. Why is it not technically possible on Mac, though? +++ Support: Apple haven’t released the necessary API on macOS yet. +++ User: By the way, The app on Mac freezes and becomes unresponsive. +++ Support: Not for us. Please give us instructions on how we can reproduce or maybe send a screen grab. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 19/10/2023 Source: App User: astroof Text: +++ User: What happened I can’t open this app on my Mac book Subscription: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Quit details: Idiom: landscape Device: MacOS Catalyst OS: iPadOS(17.0) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? https://music.apple.com/ Your MacBook is currently telling Playlisty that are not logged-in to Apple Music. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/10/2023 Source: App User: Adrian Tušar Text: +++ User: I am having a problem with Playlisty. When i try to import a playlist from Spotify I get an error like this: Please help me fix this. +++ Support: Thanks for getting in touch. That’s not an issue we’ve seen before - would you be able to send us a link to your Spotify playlist? You can get this from the share menu in the Spotify app. +++ User: This happens to every playlist I try to import from Spotify and is not specific to one. But here is the one I’ve tried to import: +++ Support: Looks like a problem with [Spotify.link](http://spotify.link/) URLs - we’ll take a look. It’s easy to work around though. Are you browsing Spotify using an iPhone? If so tap the “…” menu on the playlist you want to send to Playlisty and then: Share -> More -> Playlisty (then tap Post) This will share the underlying URL to Playlisty which should work fine. Let me know if that doesn't work or isn’t how you are browsing Spotify. +++ User: This workaround works perfectly. Thank you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 15/10/2023 Source: App User: Michael Holzner Text: +++ User: Is it somehow possible to have an overview of all synced Playlist in one place? I would like to see all Playlists synced from Spotify to apple music and hit a "sync" or "replace all" button. At the moment I have to go to the Spotify source and scroll thru all Playlist and sync them manually. +++ Support: People use Playlisty’s shortcuts feature for this: you can set a single icon to sync everything you want, or even create an automation to do it at a certain time each week. You can look here to learn more about shortcuts: https://www.obdura.com/playlisty/siri-shortcuts/ And we created a ready-made shortcut [here](https://routinehub.co/shortcut/14545/) which allows you to bulk transfer playlists just by maintaining a list of the links (e.g. https://open.spotify.com/playlist/37i9dQZF1DWWQRwui0ExPn) that you want to sync. I think this would give you a “one place” overview of what you are syncing? Let me know if you have any problems setting this up. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Only 10 tracks Date: 15/10/2023 Source: Website User: Wladi Eckstein Text: +++ User: Hi , after buying the pro version I can only transfer 10 tracks from a Spotify to Apple Music playlist. Why? Pls help +++ Support: Sorry to hear you’re having an issue. Are you on the Mac version? Or iOS? And when you go to the settings screen, does it say “You are using Playlisty Pro” near the top? Or does it say “20 track limit active!” Just want to make sure that the purchase went through Ok. Also would you mind sharing a link to your Spotify playlist with me so that I can see if there’s anything funny on the Spotify side? +++ User: Hi thanks for the quick respond. Actually the issue is gone after a couple tries and the transfer worked properly! +++ Support: Thanks for letting us know! By the way we’ve been seeing those symptoms a lot on macOS Sonoma, which can be very slow to sync with Apple Music. If you get this problem again and are running Sonoma then I’d recommend trying the File -> Library -> "Update Cloud Library" option in the Music app to speed things up. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Next Button in last step not active Date: 14/10/2023 Source: Website User: Andreas Felix Häberle Text: +++ User: I can not onboard because in the last step of the onboarding is disabled (latest ios beta) +++ Support: You need to sign in to at least one service or select at least one genre to enable that button. Have you done either of those thing? +++ User: We’ve tested on iOS 17.1 beta 3 and not had any issues. For that button to be enabled you need to sign in to at least one service or select at least one genre. Have you done either of those things? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Time-out Date: 10/10/2023 Source: Website User: Thomas Herreman Text: +++ User: When using Playlisty in automatisation mode (Siri shortcuts) I'm getting a timeout error on some specific playlists. (for example 'todays's top hits, from spotify') I've used your guidelines here https://www.obdura.com/playlisty/siri-shortcuts/ Repeat 30 times or 100 times makes no difference. Tnx for your help. +++ Support: Thanks for getting in touch and sorry to hear you’re getting timeout errors. Would you mind sharing a link to your shortcut with me? Also can I just check what device you’re running it on and also whether you are using add mode or replace mode? Fyi I just tried to import Today’s Hits (50 tracks) on my iPhone as a shortcut and it worked without issues. +++ User: Tnx for your quick response. This is the shortcut: [Update playlist Today's Top Hits] It’s in replace mode. Iphone SE2020 latest OS. The shortcut works fine. But when adding all the shortcuts in an automatization the with some playlists the timeout error occurs. I took a screenshot. Sorry for my bad English. Great app btw! +++ Support: Thanks for the screenshot (we have similar taste in music :) I think for the sake of reliability you should run the shortcuts as separate automations with time in between. Or at least add some sleep statements in between calling each shortcut. Playlisty hits Apple’s servers very hard and it can take a while for syncing to catch-up so running them one after another like that might be causing the issue. I’d also recommend you take a look at this shortcut that we publish on RoutineHub: You might still need to add some sleep statements to it but it might simplify what you are trying to do. +++ User: Thank you so much for the shortcut. This is more elegant, quicker and no more errors. Great software! Bought it. +++ Support: Glad it worked! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 09/10/2023 Source: App User: Hans Weber Text: +++ User: I love the product and use it often. But I am not able to find out whether I am able to organise my imported playlists in Apple Music in Folders and make them sync properly again? For example: "ABC" is the Playlist I import from Spotify. It is saved in the root playlists "folder" in Apple Music. Then I can retrigger the sync from playlists and it works. But if I move the Playlist to folders, I am not able to point to the moved playlist from playlist. Neither by forward or backward slash or something like that, which is regular syntax for folders. Is that possible? +++ Support: Good to hear you’re finding Playlisty useful! Yes, you can absolutely organise your playlists into folders - I do this all the time. There’s no need to specify the folder name or use backslashes - as long as the playlist name is unique across all of your playlists (this is very important) then Playlisty will find it when syncing. Let me know if you have any issues getting this working. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can't add Last.fm in curators Date: 01/10/2023 Source: Website User: Yannick Text: +++ User: I cannot seem to be able adding Top 100 tracks for tag 'xxx' from [Last.fm](http://last.fm/) in curators, just deleting not even re-adding... Is there anything I am missing ? Thanks +++ Support: If the tag is one of the Last.fm (http://last.fm/) “top” tags then you can go in to Discover -> Genres, search for the tag and then tap the “Pin to Sources” button to add it to the curators list (on a Mac or iPad then tap the “…” button). For other less common tags you can’t currently pin these to the Curators list but if you search for the tag on the last.fm (http://last.fm/) website in Safari and view the Tracks search results, you can either:     1    Copy/paste the URL into the Playlisty scratchpad, or:     2    Tap the share button in Safari and select Playlisty as the app to share with Either of those actions will allow you to import the current top tracks for that tag. I hope I’ve understood your question! +++ User: 3/10 Excellent. Thanks four your quick and clear response. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 28/09/2023 Source: App User: Jason Freeman Text: +++ User: How do I cancel this +++ Support: http://www.obdura.com/faq/how-do-i-cancel-my-playlisty-pro-subscription/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/09/2023 Source: App User: Daniel limbu Text: +++ User: I’m trying to move my liked songs from Spotify to my saved songs in Apple Music. However , every time I move the songs, the order shuffles and my songs are all over. However when I import my saved songs from Spotify into a new playlist, the order is fine as it was in Spotify, but doesn’t work the same when saved in Saved songs in Apple Music. I have attached 2 screenshots for your convenience if it helps. Could you please help me with this issue? +++ Support: I’m afraid this is a key difference between Spotify & Apple Music. The Apple Music library is a database and there’s no inherent order to it. You can give it order by applying a sort when you view the list, but only by fields such as Title & Artist. What you are trying to do will never work, basically. It’s not a Playlisty thing, it’s an Apple Music thing. If you want to keep things in order then you need to use a playlist. Another important point: when you like a song in Apple Music it doesn’t get added to any list (unlike Spotify) so the Apple Music songs section is not at all the same thing as the Songs section in Spotify - it’s just a view of your library. If you want to keep track of your liked songs in Apple Music then you are best off adding them to a playlist. Hope that helps! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - macOS Date: 22/09/2023 Source: App User: Robert Lehrer Text: +++ User: I am trying to get into my account. I have two email addresses: [ecpelehrer@aol.com](mailto:ecpelehrer@aol.com) and [rzlejl@aol.com](mailto:rzlejl@aol.com) and one old email address that is currently defunct: [elehrer@ellenlehrer.com](mailto:elehrer@ellenlehrer.com). I can’t get the two former ones to work for my iTunes subscription. Please see what you have in your records and get back to me. Thank you, Ellen +++ Support: Sorry but we receive no data at all from Playlisty and have no records about accounts have purchased Playlisty Pro. Playlisty relies entirely on Apple to tell it whether the current user has purchased Pro so I’m afraid there’s nothing we can do to help. Hope you resolve your issue! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 22/09/2023 Source: App User: Philipp Offergeld Text: +++ User: Hey, I was wondering why you don’t allow playlist sync in the other direction, so from AM to Spotify. Wouldn’t this work as well? I’m asking because the sync you offer from Spotify to AM is incredibly good and I would like the option to sync with this accuracy to Spotify. Thank You! +++ Support: Thanks for the mail! Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Working the other way with Spotify would probably be easy to do badly but hard to do well, which is why it has never really been part of our plan for Playlisty so far. Having said that, being able to sync the other way, from AM to Spotify, is one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Not Working Date: 21/09/2023 Source: Website User: Matthew Busch Text: +++ User: I paid for the pro subscription. Every time I try and transfer a playlist from spotify to apple music it either does not work at all, or it does work but only transfers 10 tracks. please help! +++ Support: Sorry to hear that. Could you send me a screenshot of any errors you are getting? Also can I check what OS & version you are running? +++ User: Hello, thanks for getting back to me so quickly. I am running this on both my iphone (which I updated to the new ios17) and my mac mini M1 which is Ventura 13.5 There are two things that have happened every time I've tried. 1. It says it was successful but the playlist only transfers the first 10 songs of the playlist. or 2. It shows this error: Here is an example of when it kind of "works" the playlist has 88 songs. it says there was 1 error / song it couldnt match: but then the playlist in apple music only has 10 tracks: +++ Support: Thanks for those. To be honest, from the symptoms you describe it does sound like you might have hit Apple’s 100k limit for how many tracks you are allowed in a music library. If you go to the Songs section on the Music app on your Mac, how many songs does it say you have? (You may need to make the status bar visible to see this). If you’re at the limit I’m afraid the only fix for this is for you to remove some songs from your library. If that’s not the issue then another possibility is that things are badly wrong with respect to syncing on your devices. Are you seeing exactly the same playlists across both your devices or are they out of sync? The “master” version of your library is whatever you see when you log in to http://music.apple.com/ using a web browser - this can be useful when diagnosing sync issues. If you look on there at one of the playlists that Playlisty saved without error, can you see all of the tracks? Or is it only showing 10 there as well? The third possibility that comes to mind is that there’s an issue at Apple’s end, which does sometimes happen. Have these issue all occurred in the last few hours or has it been going on longer than that? Sorry for all of the questions! +++ User: Ok thank you...I was at the limit but changed the settings to make it so that songs added to playlists are not added to my library and it seems to be working now. I successfully transferred a couple of playlists but now am getting the Apple Server error. Ill try again later. Thank you for the help! Great app! +++ Support: Thanks - glad that helped! We hate that “add playlist songs” setting- it causes no end of problems. +++ User: Haha I bet! It has been bothering me ever since I uploaded my entire hard drive of live music / bootlegs etc. to the apple cloud. Always need to delete stuff! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/09/2023 Source: App User: Matteo Confente Text: +++ User: bought the pro version of Playlisty because I need to move my songs from Spotify to Apple Music. Unfortunately the app crashes when the matching is in progress. I have a playlist of almost 4500 songs; when the matching process reaches the 85-90% the app shuts down. I have already tried to uninstall it and to re-link my accounts but it doesn’t work. How can I solve this problem? +++ Support: I’m sorry hear that! 4,500 tracks is usually nothing for Playlisty but almost certainly your iPhone is running out of memory, which can happen if the songs in your playlist appear on lots of different albums (e.g. compilations). Here are 4 possible solutions for you: - Try turning-off “Replace Mode” if you have it switched-on. It uses slightly more memory and you might just be able to finish your import if you have that turned-off - Use an iPad or even better a Mac if you have one. A Mac will probably have no problem at all with that playlist. - Send me a link to your playlist and I can convert it for you on a Mac and send you a link to the converted version - Join our beta-test programme. We will shortly be testing a version of Playlisty which uses less memory and which *might* get you over the line on your iPhone. Let me know which way you’d like to go. +++ User: Resuming the situation: - My iPhone is not running out of memory, I have still 3gb of free memory - The “Replace mode” was already turned off. - Unfortunately I don’t have neither a MacBook nor an ipad to use for the transfer. I have a windows, is still possible to convert the playlist if I send you the link? +++ Support: Apologies: when I say your iPhone is running out of memory I don’t mean storage, I mean RAM. Depending on your model of iPhone, iOS will close down any apps that get above a certain limit. This can be 2GB, 3GB or more depending on model. It’s nothing to do with how much free storage you have. iPads will be 4+ Gb. Mac’s will be much, much more. For privacy reasons Playlisty does all of it’s processing on your device so quite a lot of memory can be used on large playlists. Yes, please do share a link to your playlist with me. I think the best thing is if I create a PLIF file for you and send you that. You can then save this to your iPhone and use the Files tab in Playlisty to import it yourself. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - macOS Date: 08/09/2023 Source: App User: Marcin Janowski Text: +++ User: Hello there, any advice on how to get Playlisty to work on my Mac. I have no issues with it on my iPhone but it's not working on my Mac. It keeps telling me Cloud is not enabled. It is. Always has been. +++ Support: Yes, we see this quite often: your Mac is telling Playlisty that you don’t have cloud sync enabled, even though you do. It’s a macOS bug (we’ve reported it to Apple) and unfortunately there’s nothing Playlisty can do to work around the issue. The only solution we’ve found is to turn-off cloud sync on your Mac and then to log out of Apple Music altogether. Reboot, then log back in to Apple Music and re-enable sync. It’s a bit of a pain but it should get you going. Please let us know how it goes. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: problems with huge playlists - is there a limit in Apple Music? Date: 03/09/2023 Source: Other User: Andi Text: +++ User: Is there a limit in Apple Music in terms of maximum songs in one playlist and/ or overall in the users library? I’ve searched a lot but could not find any official statement about it. (Only discussions in forums, but people claim different things there - more discussions than any actual conclusion.) Maybe you guys have more insights or experiences with any thresholds in Apple Music? I’m asking because I get a lot of problems, dealing with huge playlists. I will spare you with a wall of text describing the frustrating and time consuming process I’ve experienced trying to put my Spotify playlists combined into Apple Music. I did it over and over again… at one point I even deleted everything in Apple Music, even the library-file „Music Library.musiclibrary“, and started from scratch. But the problems reappeared later: huge numbers of songs keep disappearing from a playlist without any hint - no warning, no error, no nothing. So annoying and frustrating… wasted full 3 days on this. Since you are experts in this, do you know of a limit of songs in one playlist and/ or a limit of songs overall for one user in Apple Music? +++ Support: Maximum number of Apple Music songs allowed in a library is 100k. This is a hard limit, but it excludes any personal MP3 files you may have added to your library. If you have the macOS “Add songs to library when adding to playlists” or iOS “Add playlist songs” settings enabled then playlists will be limited by this setting too. We strongly advise people to turn this setting off - it causes many problems. Also bear in mind that if you delete a song from your library it will delete that song from any playlist which has that song. This usually accounts for situations where tracks have disappeared from playlists. So do not put anything in your library unless you are intending to keep it. Personally I use it for my favourite albums - nothing else. +++ User: sorry for this late answer, but it took a very, very, very long time to try out several things and this even more than just once - really tedious, frustrating and annoying… Thanks again. So 100k limit for the library… I will explain what I have encountered: Please note: I have never used the “Add songs to library when adding to playlists”-option in Apple Music (it was always unchecked) and only had put songs in playlists - the library is practically empty, except of 108 songs (yes, just 108 not 108k, which as you’ve stated wouldn’t even be possible). (Should it matter: I’m using a MacBook with M1 pro, 16gb ram, macOS Ventura) **tldr:** **Playlist limit 50.000 songs:** Seems like there is more than just one limit in Apple Music as my library was practically empty and songs were only put in playlists - and they still disappeared out of large playlists. From what I have seen, I would guess that there might be a limit of 50.000 songs for a playlist (besides that 100k library limit - again, my library was practically empty and songs disappeared). Update: In the days between writing this email I experimented further and can confirm, 50.000 song is a maximum for a playlist. I’ve seen it happening multiple times and narrowed it down each time. The problem of trying to find out about this, is the time when the playlist will reset itself (meaning delete the last added songs) varies - it can take up to several hours or even days (but sometimes it happened within minutes). There is no hint or warning when it happens and it will not simply reduce to 50.000 but to its last state (so if you’ve added a bunch of songs in one step which would expand the playlist over 50.000, it will delete all those songs that were added in this one step and not simply make a cut at 50.000). (Another Update: managed, again, to create a Playlist with over 150.000 songs. It even stayed like that for several days, so I had hope that it somehow worked this time. But at one point in time, it reset to under 50.000. If I had to guess what seems to trigger the reset in less time, is if you’re editing a lot in Apple Music (like creating playlists and putting songs in them constantly). If you’re not doing much editing in Apple Music, it will hold a playlist with over 50.000 songs for longer. But nevertheless - if it takes minutes, hours or even multiple days - I’ve seen it reset itself each time in the end to less than 50.000 songs without any hint or warning.) **How to create an archive (= keep track of every song one has ever listened to) and „filter“ them, so one would only listen to „new“ songs (= songs, one has never listened to before)?** Please let me know if you have any suggestions of how to achieve the following: How to keep track of every song one has ever listened to plus one's archive, so one does not listen to a song twice, unless intentionally chosen to (never delete songs, always add songs (from playlists, mixtapes, suggestions…) and check if they already exist, in order to „filter“ new songs into another playlist. I understand that this is a very unusual way of using Apple Music and therefore probably no one (or just very few) had experienced those problems with huge playlists I am seeing. But I am baffled that this use case is seemingly too much for Apple Music - maybe there are some workarounds that would make it possible to use it that way. Since you guys are the experts in this, any advice would be highly appreciated. (My only idea would be to split it up into several playlists - the same way I did it in Spotify. But dealing with multiple playlists to achieve this would make it uncomfortable to use and also require an additional temporary-playlist, so it would have no real benefit over Spotify (well, only the playlist splits would be at 50k vs. 10k due to different limits). Avoiding this was the reason to move to Apple Music in the first place. For more information and a proper explanation on that, please read on further down.) **Why is the „Music Library.musiclibrary“-file so big?** Pretty big Apple Music library-file - my „Music Library.musiclibrary“ is 763 MB making a first start slow, it takes about 30 seconds (again, practically no songs in library, everything only in playlists, without ever using the “Add songs to library when adding to playlists”-option, no songs downloaded, even „lossless“ is not activated. All playlists combined have approximately 160.000 songs). Though, I admit those are very high numbers, I don’t really understand why the file grew that big. My best guess would be, it is because of high resolution art-covers for albums and artists. Is there anything one can do about this - maybe something like a secret setting, so this could be changed or somehow configured to use a lower resolution (or be disabled completely and only show art-covers when streaming)? I am very sorry for the wall of text but would you be so kind and please read it - I’ve put a lot of time and effort not only to explain it properly (as you might have already guessed, english is not my native language), but also tried to achieve the following multiple times before bothering you with questions: So first let me explain, what I’m trying to achieve and some background on why I have such huge playlists: I would like to keep track of all the songs I have ever listened to, so I could avoid listening to them for a second time (unless I choose to myself) - this is to build up a collection. To do that, I created a playlist in Spotify, where I first added all the songs I already had in my own collection before using Spotify (let’s call it the „archive“-playlist). I then added new Spotify content, like suggested playlists or other playlists, I am interested in, genres, albums, the top 10 songs, that Spotify selects for each artist, and so on - simply put, stuff that I am interested in and want to listen to in the future - into this one archive-playlist. When doing that, Spotify would display a warning, if a song was already in there to avoid creating duplicates (well exact duplicates that is, because Spotify is pretty bad in identifying duplicates, if they are on a different album, like a „deluxe“ version, a single or a compilation). Then I would take only the new added songs from this archive-playlist and put them in another playlist (let’s call that the „still-to-listen-to“-playlist). So the archive is only meant to keep track of all the songs I’ve ever listened to or intend to listen to in the future. I do not use this archive-playlist to playback music and only add songs to it - never delete any. It is used just like a filter that would let me add only those songs to the „still-to-listen-to“-playlist, that I have never listened to before (and intend to listen to in the future). Now, to listen to the songs, I use the „still-to-listen-to“-playlist. if I like a song, I place it in different, purpose related playlists (like fun, chill, slow, dinner, workout…) and delete the song or otherwise, if I don’t like it, delete the song directly - so in the end, songs are always deleted from this playlist, after they have been listened to once. So Spotify playlists would look like this: - „archive“-playlist: gather all the stuff I’m interested in (always add, never delete songs - not used to playback music) - „still-to-listen-to“-playlist: aggregates those songs that are new to the archive-playlist - this playlist is used to listen and delete songs (liked songs will be put in purpose related playlists, but always deleted from this „still-to-listen-to“-playlist) - several purpose related playlists (like fun, chill, slow, dinner, workout…) Over time, the archive-playlist would add up to more than 10.000 songs - which is a limit for a playlist in Spotify. (This happened pretty fast actually, since it already had my own music in there. And the songs I add are often in a long list, like an interesting playlist, Spotify suggestions, mixtapes, albums… plus, the Spotify duplicate detection being pretty bad - it doesn’t take too long to add up.) So I divided the archive-playlist alphabetically into several playlists. The problem then was (as described, I tend to add rather a list of songs than only just a single one), how to get the songs I wanted to add alphabetically sorted, so they could be placed in the corresponding archive-playlists (there is no possibility to sort alphabetically in albums or artist-top-10 songs). In order to be able to do that, I created another playlist (let’s call it the „temporary“-playlist). There, I would gather all the stuff first and once this „temporary“-playlist grew to 10.000 songs, I would sort them alphabetically and add them to the corresponding archive-playlists. Only the last added songs (= new songs to this archive-playlists) would then be put in the „still-to-listen-to“-playlist. After doing that, I would delete the whole temporary-playlist. I would go over this process something like three times a year, because I would hit the limit of 10.000 songs in a playlist by adding the described lists of songs in the temporary-playlist. Again, the process is: - filling up the temporary-playlist over time until it reaches the limit of 10.000 songs, - sort alphabetically and place songs in corresponding archive-playlists, - add the „new-to-archive-playlists“-songs in the still-to-listen-to-playlist, - empty the temporary-playlist. → Listen to the still-to-listen-to-playlist and eventually add songs to several purpose related playlists (like fun, chill, slow, dinner, workout…), → always delete songs from the still-to-listen-to-playlist once listened to. Over time, the „still-to-listen-to“-playlist itself would grow that big, that I had to split it up alphabetically into several playlists, too. So in the end, you could categorise all my playlists in Spotify into these four groups: 1. „archive-playlist a“: gather all the stuff I’m interested in - only songs beginning with the letter a „archive-playlist b“: accordingly - only songs beginning with the letter b „archive-playlist c“: accordingly - only songs beginning with the letter c … 2. „temporary“-playlist: buffer to store wanted songs, so they can be sorted alphabetically and put through the according archive-playlists, in order to place new songs into the „still-to-listen-to“-playlists 3. „still-to-listen-to-playlist a-c“: aggregates new songs of the archive-playlist - only songs beginning with the letter a to c „still-to-listen-to-playlist d-g“: accordingly - only songs beginning with the letter d to g „still-to-listen-to-playlist h-k“: accordingly - only songs beginning with the letter h to k … 4. several purpose related playlists (like fun, chill, slow, dinner, workout…) So it would be much easier and more comfortable, if I could always put all songs I’m interested in (from long lists like playlists, mixtapes, albums) in just one huge archive-playlist. This way, duplicates would be avoided, a temporary-playlist wouldn’t be necessary, I wouldn’t have to sort and split alphabetically and could simply add only the new songs (= songs filtered by the archive-playlist) in a fast and easy way to the still-to-listen-to-playlist. But the limit of 10.000 songs in a playlist in Spotify „forces“ me to split it into several alphabetical-sorted playlists, making the whole process slow and tedious. That’s why I decided to give Apple Music a try, as I had hoped there would be no limit of songs in a playlist. (Apple Music as a streaming service that is - before, I was already using the Apple Music app solely for my own, locally stored music collection and applied star-ratings to my songs.) The first thing I did, was to test how many songs you would be able to store in a playlist. It didn’t go all smoothly (sometimes it would not really add the selected songs into the playlist, so I had to drag & drop them several times or it would take longer than before) but in the end, the playlist had more than 150.000 songs (lots of duplicates, as it was just for testing purposes and this was the fastest way to create a huge playlist). Again, as described above, those songs were only put in one playlist and not in the library („Add songs to library when adding to playlists”-option turned off in the settings). Seeing this, I was quite happy, as it would make the process of adding and filtering new music easier because of the seemingly limitless playlist. I wasn’t expecting that songs would disappear after they were placed in a playlist and displayed correctly. I simply thought, once it’s in there, it works. So once I saw it was possible, I deleted this playlist again and decided to move from Spotify to Apple Music. That’s when I began to search for a service that would help to transfer playlists from Spotify to Apple Music - so I came across Playlisty. And you know the rest of the story - well only partly. First I thought, it must be something wrong with the import of playlists through Playlisty - as I was able to create the huge playlist in the beginning when I did the first test - so it should work. But no matter what I’ve tried, in the end - after putting lots of time in it - when the playlist got very big, songs would disappear at some point in time without any hint or warning. I did it several times all over again. I was also searching and reading in forums, trying to find an explanation or any hint for a limit in Apple Music. For another try, I even started from blank to avoid any errors that might be carried over - deleting everything, not only playlists and songs, but also the library-file. I even avoided to use the “Add Mode” in Playlisty at some point, as it would take a lot of time to process my huge playlist and would even abort with an error. In order to not run into the same problem again and to speed up the Playlisty process, I avoided to use the “Add Mode”, meaning having to delete all duplicates manually. (It’s so stupid that there is no native „delete duplicates“-option in Apple Music. I mean, they make it possible to display them - so why is there no option to delete them automatically. Instead, one has to click every second song in the list to be able to mark and delete them in a batch. Might not be a problem in a short playlist, but when there are several hundred or thousand songs, like a combined huge playlist, it’s so annoying and time-consuming.) So unless there is something strange just in my case in Apple Music (which I doubt as I have tried it multiple times), there seems to be a limit of 50.000 songs in one playlist, too - besides the library limit of 100.000 songs, that you mentioned. At first glance, it seems to work. You can add even more songs to a playlist and work inside there (sometimes it will not add songs, but after you try it several times, it will work). But after some time - be it minutes, hours or even days - songs will disappear in the end without any hint or warning. I’m really sorry for this detailed and long-winded description, but I wanted to make clear what I am trying to achieve and which problems came up. I gave it my best to describe it in an understandable way - I hope it makes sense. Any advice to help to achieve this would be highly appreciated. The only way I can think of, is to try to use Apple Music just like Spotify and split up the archive-playlist alphabetically into several playlists - but that kind of defeats the purpose of why I wanted to use Apple Music in the first place. Plus, Apple Music seems much slower than Spotify when dealing with a large collection because of it’s vastly expanding library file (again, my guess is, it’s because of high resolution cover-arts all stored locally). The only advantage would be the larger playlist limit of 50k vs. 10k, which only means less playlists, but I would still have to split them, making the temorary-playlist necessary and the whole process described above. Can you think of any other solution to that? Plus, maybe you have a suggestion, how to manage the library-file, so it doesn’t grow this big. Again, it’s already over 700 MB and I still haven’t added all playlists I wanted to import. Additionally, I did not add my locally stored songs yet, which are about 24.000, which I would like to put in the library. Again, sorry for the length of this email and thanks for reading it. I really hope you have a suggestion, advice or idea how to achieve/ solve that. -> 1). Thanks for the heads-up about the 50k playlist limit - that’s not something we’ve encountered before. What we do know is that as you approach these limits in Apple Music there will be more & more time-outs and 50x errors occurring the closer you get. These are happening all the time but the Apple Music app & Playlisty will usually hide these from you and recover. However: As you get close to these limits there will be more an more instability/errors and at some point apps will no longer be able to recover. It’s very likely that Apple set these limits simply because they know their platform doesn’t work beyond the limit, rather than for anything more sophisticated. This will explain many of your issues. The limits are very poorly implemented by the Apple Music API. In particular the API will tell an app that a transaction has worked when actually it didn’t (this is very poor practice and we have raised several bugs with Apple about this). It would not surprise me if your large playlist creation is succeeding locally on your desktop but then failing behind the scenes when it tries to sync with the cloud. The Apple Music app will think everything is Ok but some time later syncing Local -> Cloud will fail and only part of your playlist will make it to the cloud. Then hours later some other event will occur which will cause a Cloud -> Local sync to happen, which will then result in your local playlist being truncated. The important rule when manipulating your playlists is to look at http://music.apple.com/ in a browser to see what has synced. This is the gold source - it shows you what is in the cloud and until data has reached here it’s not really in your library. 2). Regarding an archive of everything you’ve listened to, Apple stores this data and you can access it using this technique: https://www.obdura.com/faq/apple-music-loved-tracks/. Am not sure how technical you are but we have published a script here: https://github.com/playlisty/extract_playlists which allows you to extract other data from this archive beyond “liked” tracks into a format Playlisty can recognise. This file includes everything you’ve ever listened to on Apple Music but you will need to amend the script to get to this. 3). This file will be big & slow to load because of your big playlists. The library is really just a “special case” of a playlist. In many respects playlists are basically mini-libraries and have many of the same limitations. Your workflow doesn’t sound unreasonable but as above, because of platform limits you are going to need to modify it to work properly with either Apple Music or Spotify. It’s simply not going to work. You might find it useful to post a question on Reddit r/AppleMusic to see how other people are performing their listening workflows to achieve similar ends? Finally if you are trying to remove duplicates I’d strongly recommend trying Playlisty "Add Mode" again. If you find that it’s not working (not removing duplicates) please let us know and send us a link (using the share icon) to the source playlist and we’ll take a look and work out what’s going wrong. An important point to note is that unless you have “Replace Mode” enabled on an iOS device, Playlisty is always working with the cloud version of your library (http://music.apple.com/) so it’s there that you need to look to see if things worked or not. If you don’t see things locally then that’s just an Apple Music sync error and I can guarantee you will be getting lots of those because your playlists are so large. Please don’t apologise for the long mail: we think Playlisty is the best & most stable playlist transfer app but that’s only because we constantly try to learn from users such as yourself. Your 50k playlist limit is important information for us. +++ User: Apologies the link to the script in the below mail is incorrect. The correct link is: https://github.com/playlisty/am_restore +++ User: 27/9 thanks a lot for your fast and detailed response. to 1.) That makes sense from what I have experienced - thanks for your explanation (I had already the feeling that it had something to do with the cloud syncing). It’s a real shame that Apple Music does not handle its limits clearer and more openly, by simply displaying a warning notification and prohibiting to put more than 50.000 songs in a playlist. And it’s even a bigger shame that, as you've stated, the API will tell an app that a transaction has worked when it actually didn’t - I can imagine that it must make it hard and frustrating to program, troubleshoot and improve your app because of that. This shouldn't be too hard to avoid/ improve on Apple's side. But there are probably not enough people that would hit those limits - therefore, Apple won't really care about it. So you think a huge playlist with more than 50.000 songs might be possible when only stored locally, not using the sync with iCloud? I was wondering, if there would be a possibility to have a specific playlist configured to not sync with the cloud but only work locally instead, so it would be able to store more than 50.000 songs then. Since I’m fairly new to Apple Music as a streaming service, maybe there is an option hidden somewhere to allow that… (but I doubt it - unfortunately). So far, I couldn’t see any possibility to configure playlists this way. I only know of the main option in the settings to disable the syncing with the cloud. But when it is unchecked, Apple Music as a streaming service will not work at all - it is essential to enable the sync option. I had already tried to use the browser version at http://music.apple.com/ before, to see if I could get rid of the problems. I don’t quite remember why I didn’t stick to working in the web-player with the playlists. I think, I had problems with selecting all songs of a playlist, so they could be put in the huge archive playlist - but I’m not sure anymore (or it was extremely slow or wouldn't add them or something). Anyway, if I now (that is after the Apple Music app deleted the songs of the playlist that had more than 50.000 songs) go to the browser version, in the interface on the left side under "Playlists", only the "All Playlists"-icon is being displayed - nothing else, no playlists. When clicking on it, it would show the message "An Error Occurred. Try Again" in the middle of the window after a short time of displaying the "loading-wheel"-icon (throbber). And trying again would not help - it would always end up displaying the same error message. So there is no access to the playlists using the web-player at the moment. (Everything else works and is displayed correctly, though.) Hmm, might be worth a try to only use the browser version, when I'll start from blank again - but currently, I’ve had enough testing. It took away too much time and was so annoying... and I'm 99,9% sure it will still hold a maximum of "only" 50.000 songs in a playlist. And I think there were other problems, that made me go back to the app again. to 2.) Thanks for the idea. I've read something about it when researching various things about Apple Music. But that's not what I'm looking for. For songs, listened in the past, I have the archive playlists in Spotify that I would import into Apple Music. I would need it more for like my archive plus the songs that will be put in an archive playlist and listened to in the future. So this wouldn’t help much, as my goal is not only to keep track of all songs ever listened to, but to use this archive to be able to "filter" and add only new songs. So if there is an interesting playlist, mixtape, recommendation, album… (aka long list of songs), how would I be able to put only the new songs (new to my archive) from this list in a playlist? So I could listen only to the new songs then and build up my collection, without having to check for each song separately, if I had already listend to it in the past. To do that, I would need something that would store about 100.000 songs of my archive. In order to achieve the "filtering", that I would like to happen, it seems like it would be the only way to split the archive-playlist alphabetically. (Just like in Spotify.) I don't see any other possiblity to do it without this "split" in Apple Music, unfortunately. Another idea would be to export the lists of songs, I am interested in, in a file and compare/ filter them through my archive using a numbers/ excel sheet (or maybe just an .txt file), that would contain only the artist and title of a song. But that would raise the problem of exact matches (how is it named if multiple artists are envolved; single/ album/ explicit/ live versions, that might or might not have this in their title). Then I would have to import a list of the songs, to which there was no match in my archive-list. I think, this would take even more time and be more difficult/ complicated to achieve than splitting the archive playlists alphabetically and using a temporary playlist as a buffer to be able to sort alphabetically (as explaind in the mail before). It would be so nice if there was no limit for a playlist (or a 150k limit, which would be enough for at least a decade...). Then I could use just one archive-playlist, which would make it unnecessary to sort and split alphabetically (so no need for the temporary-playlist and easier to prevent duplicates). This way, it would be much faster, easier and more comfortable to filter new songs into a different playlist (the "still-to-listen-to"-playlist). Should you ever find out, that Apple got rid of the 50k-playlist-limit (or supports a higher limit), please let me know. to 3.) I do understand that the library file contains all playlists and because of my big playlists it is big. I was just wondering why it is this big - I mean, in the end, it’s mainly meta-data and links to the songs. So why would it grow over 700 MB? The only reason I could think of is that it is due to the usage of high-resolution art-covers for songs and artists. So I was wondering, if there might be a "behind the scenes“-way to change the Apple Music configuration in order to keep the library file size more compact - so it wouldn't take so long to start the app. Maybe a hidden setting, that would manipulate Apple Music to only use low-resolution cover-art (or where the maximum resolution of cover-arts, that would be stored in the library file, could be configured). Or to only display the cover-art of the song that is being streamed currently and all other songs and artists would only have a default symbol as a placeholder. (My guess would be, there’s nothing that could be done - but I wanted to ask, there might be hope…) Maybe another indication for that: recently, I have seen in the activity monitor that the process "AMPArtworkAgent“ would write a lot of data to the ssd - about 7 GB. 4.) Limits: Library → 100.000 Songs Playlist → 50.000 Songs Do you know of any other possible limits, for example, is there a limit for loved songs (= the heart symbol)? (If I had to guess, I would say it probably has a limit of 100.000 songs, just like the library - but I don't know, just a guess. In Spotify, there once was a limit of 10.000 liked songs, but this has been lifted some time ago (I don't know, if there is a new limit - I think, I've read somewhere that there is none anymore).) This could be an other way of identifying a song one has already listented to (or that already exists inside the archive, intended to be listened to in the future). If I would mark all songs in the archive as "loved", it would be something like 93k. Plus, there is my own collection of about 24k songs - but most of those songs should be already included in the 93k-songs-archive (but not all). But I'm not sure I'd want to do that, as it would completely mess up the algorithm for suggested songs - as I, of course, only like a small part of the songs in the archive - by far not all, probably less than 10%. (Again, the archive does not only consist of songs that I like but of ALL songs I've ever listened to AND even songs I will listen to in the future - those are put additionally into the "still-to-listen-to"-playlist.) 5.) Is there any other way than the heart symbol to mark songs? Do you know of any other way to mark a song, so it would be visible somewhere in the Apple Music interface (highlight a song somehow)? There would be the star-rating, but this is only possible for songs that have been added to the library. (I guess, this is necessary, because otherwise the library-file has no way of storing a value there. Though it could (and should!) have been designed differently, as it is possible to store if you like a song or not - without adding it to your library. But probably due to data management/ complexity and server costs, it is designed to not be possible for a star-rating - which is a pitty.) (Further Apple Music ranting:) (Concerning the deletion of a song in one's library - it is also weird and unnecessary. It's a stupid decision to not have any other option than to delete this song from all playlists at the same time. In my opinion, by default, it should be only deleted from the library, not from playlists. At least they should give you an option to choose, whether you want it to be deleted from the library AND all playlists - or ONLY from the library.) (Same as the missing option to be able to delete duplicates once they are displayed.) Thanks for all your efforts and take care, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: how to delete duplicates in a playlist in Apple Music in an automatic process Date: 30/08/2023 Source: Other User: Andi Text: +++ User: So I have imported fairly large playlists into Apple Music unsing Playlisty. It ended up having lots of duplicates in those playlists (a few might have been already duplicates in the Spotify playlists, but the majority were not - but that's just for information, that's not what it's about). My question: How do I get rid of the duplicates in those playlists in an automatic process? As described, those are pretty large playlists, so I would like to make this in an automated way (overall more than 10.000 duplicates, so it would take far too long to do this manually for each song). I've searched a lot and only found a description to display duplicates (in the menu → File → Library → Show Duplicate Items). This also works inside a playlist (I have not added the songs in those playlists to the library and I do not want to add them to the library). But the problem is: this does show the duplicates but combined with the existing song - to delete them one would have to click each song one by one, which would take forever. Is there a way to delete those duplicates automatically? Or a way to list only the duplicates (without the existing song) in a manner that would allow to mark them as a list and not one by one? To do this by script would be fine, too - if there is no other way through the interface of Playlisty or Apple Music. (I know of the possibility to hold down the option-key which would then change in the menu to → "Show Exact Duplicate Items". But that does not help here - it still shows the duplicates with the existing file. So deleting those files in a continuous list is still not possible and you would have to click (command+click) each song one by one to get rid of the duplicates. Otherwise you would delete the existing song, too - so it would delete the song completely and not only the duplicates.) +++ Support: If you use “Add Mode” when importing using Playlisty, all duplicates will be stripped when importing from the source. I would recommend re-importing the playlists using this option. If you want to strip duplicates from an existing Apple Music playlist you can add Apple Music as a source in Playlisty (Settings -> Enable your local music library etc…) and then import from the playlist with duplicates to a new playlist, using “Add Mode”. The new playlist will have duplicates removed. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/09/2023 Source: App User: Ahsan Zahid Text: +++ User: 1) I want to cancel and delete my Playlisty account. How do I do that? 2) How do I deactivate my account and delete it? +++ Support: There’s nothing to cancel or delete - Playlisty does not create accounts or subscriptions. Just delete the app if you no longer want to use it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/08/2023 Source: App User: Grace Gibson Text: +++ User: One of my favorite Playlisty features is the ability to paste a link for a list of songs that don’t already link to a playlist and have Playlisty turn it into one. However, some lists work while others don’t. What are the requirements for Playlisty to be able to turn a list of songs into a playlist? Ex: 1) this works: https://www.bbc.co.uk/sounds/play/m001ptwb 2) this doesn’t: 3) this doesn’t: +++ Support: The first link works because we built explicit support for BBC Sounds into Playlisty, and that link identifies a specific playlist on BBC Sounds, so Playlisty can talk directly to the BBC Sounds back-end to get the playlist. Spotify, YouTube, Beatport, [Setlist.fm](http://setlist.fm/), [Last.fm](http://last.fm/) & Soundcloud all fall in to this category. The second link doesn’t work because it’s not a standard BBC Sounds playlist link despite that being a page with “playlist” written all over it. You’d get the same kind of error if you pasted a link to a Spotify podcast or a single YouTube video. It’s just not something that Playlisty can handle from those sites because strictly speaking it’s not a playlist. The third link is to a general web page which happens to have some tracks listed on it. Playlisty has some pretty clever logic in it to try and find these and often it just works (e.g. https://en.wikipedia.org/wiki/List_of_Billboard_Hot_100_number-one_singles_of_the_1980s), but sometimes it doesn’t because it’s not in a web page format that Playlisty can figure out (e.g. yours). If we get lots of requests for a particular site will sometimes add specific support for it, e.g. https://www.1001tracklists.com/tracklist/1njgd6tk/lane-8-summer-2022-mixtape-2022-06-29.html but this can be quite a bit of work so we don’t do it often. In fact think the only sites in this category are [www.1001tracklists.com](http://www.1001tracklists.com/), [playback.fm](http://playback.fm/) and [www.traxsource.com](http://www.traxsource.com/). Hope that makes sense. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: import Apple Music to Spotify Date: 29/08/2023 Source: Website User: Andi Text: +++ User: Dear Playlisty-Team, is it possible to import Playlists the other way around, meaning from Apple Music to Spotify? If not, are there any plans to add this possibility in the future? Hope to hear back from you soon. Thanks! +++ Support: No, I’m afraid syncing only goes one way. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is actually one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 29/08/2023 Source: App User: Ken Stroga Text: +++ User: When attempting to “add to existing playlist” from Spotify to Apple Music I get this error: +++ Support: Thanks for getting in touch. TL/DR: If you delete the playlist (or all of the tracks in the playlist) and create it again using “Add Mode” to start off with, everything should work Ok. Long version: Because of a bug on Apple’s side, “Add Mode” needs to strip out any duplicate tracks in the playlist in order to work reliably. If you use “New Mode” it copies the playlist exactly as-is, including duplicates. I’m guessing that you are trying to use “Add Mode” on a playlist which has some duplicates in it because you initially synced it using “New Mode”. Unfortunately this is not possible and the duplicate tracks will need to be removed before “Add Mode” can work. The easiest way to remove all of the duplicates is to delete everything and start again but with “Add Mode” enabled from the start. Hope that makes sense! By the way, I would strongly suggest that you take a look at the new “Replace Mode” function (to enable this look in Settings -> Experimental Features) to see if it meets your requirements. It has some powerful new options e.g. putting new tracks at the start of playlists or replacing the contents of playlists completely each time you sync. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/08/2023 Source: App User: rafik tawfik Text: +++ User: Hello, please I have a question, is it possible to save just the strong matching tracks? Thank u +++ Support: No there’s no simple way to do that I’m afraid. You need to filter on amber and then tap “Skip this track” on each one you don’t want. Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/08/2023 Source: App User: Olaf Lewkowicz Text: +++ User: Hi. Can i use Apple Music as a source? I have Spotify playlist with my friend. She have Spotify and I have Apple Music. We want to sync the playlist both ways. If she add song in Spotify I get it in Music and in the other way, if I added something then she would have it on her playlist +++ Support: No, I’m afraid syncing only goes one way. Our focus for Playlisty has always been on getting music into Apple Music and because of that focus we think we do it better than anyone else (better = more accurately, reliably and quickly). Therefore working the other way with Spotify has never really been part of our plan for Playlisty. Having said that, being able to sync the other way, from AM to Spotify, is actually one of our most popular feature requests so we definitely don’t rule it out at some point in the future. But don’t hold your breath! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 09/08/2023 Source: App User: Alexandru Valentin Text: +++ User: image0.png ^^^ If you’d like Playlisty Support to get in touch please type your question in the space above ^^^ Subscription: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(15.7.8) Error: Code: cloudNoPlayback +++ Support: What kind of Apple Music subscription do you have? https://music.apple.com (https://music.apple.com/) Playlisty requires you to have a subscription but your iPhone is saying you don’t have one. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/08/2023 Source: App User: Shakirah Simley Text: +++ User: How can I turn my Apple Music playlist file into a CSV using your app? I’m trying to turn my wedding playlist into an excel to share with our DJ. Thank you! +++ Support: It’s a little tricky, but it can be done. If you take a look at[ this page](http://www.obdura.com/faq/playlist-archive/) it will show you how to back-up your playlist to a PLIF file. At the bottom of the page there’s a link to a Python script which will turn the PLIF file into a CSV file. If you follow the instructions step by step if should give you want you want. Hope that helps! +++ User: Thank you Andy. I would highly recommend maybe this adding this a feature for the save file for this application? For us more amateur users, this is a hurdle. +++ Support: Thanks - I’ll feed that back. In case it helps you can also import PLIF files directly into Excel as they are actually JSON format (it helps to first rename the file from .plif to .json). From Excel you can import json files from the Data tab (you can google the details). You will need Excel skills better than mine to make sense of the data, but it’s all there! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/08/2023 Source: App User: Andy Bateson Text: +++ User: I have 3 playlists in Spotify that I’ve purchased Playlisty to import to Apple Music. The problem I’m having is that saving to existing playlist doesn’t work, to get the updated songs from the playlist I always have to ‘save to a new playlist’ and then they’re there. I don’t want loads of duplicate playlists with numbers in brackets after them. Why doesn’t save to existing playlist just work? Please help +++ Support: It sounds like you need “Replace Mode”. This is a new “experimental” feature in Playlisty as it uses some very new Apple APIs. You will need to enable it first by going in to Settings, scrolling down the the bottom and then going in to the “Experimental Features” section. Once switched-on you will see a new “Replace existing playlist” option when you save a playlist. As long as the playlist was originally created with replace mode you can use Playlisty to completely replace it each time you sync. More details here: https://www.obdura.com/faq/replace-mode/ (https://www.obdura.com/faq/replace-mode/) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/08/2023 Source: App User: Pablo Barris Text: +++ User: Hey I found a vulnerability in your app. You can get the pro version of the app without paying. You simply use a payment method with Apple that will be declined when it gets charged. The app doesn’t verify if the payment went through and automatically upgrades to the pro version. If you guys verify payment is received before upgrading the app then the issue would be fixed. +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 11/08/2023 Source: App User: vetos.parfuem-0c Text: +++ User: Is Family Membership the reason of no Function? +++ Support: Family membership is Ok. Your device is telling Playlisty that you do not have “Sync Library” enabled - that is the problem. You must enable this before Playlisty will work. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 11/08/2023 Source: App User: David Mohl Text: +++ User: Great app! I’m a heavy user I’d love to see a way to preview imports into an existing playlist. My Apple Music is a Japanese account so a lot of the matching fails because even English songs are sometimes written in Japanese characters I want to avoid having a lot of duplicates in my playlist so if I could preview an import, I would see what maybe wasn’t matched correctly or what’s going to get added Second feature I would love to see is having mappings stored and synced. I slowly fix mappings because of the issue above and I want this information stored somewhere if possible. Even better if I can export it as well and do it on my pc +++ Support: Thanks for the feedback & thoughtful suggestions! Can I ask what you use as a source for your playlists? e.g. Spotify, YouTube etc I ask because we had another similar request recently and were considering using date stamps as a way to meet this requirement. For example: - During matching, allow you to select an existing playlist from your library to compare against (or default to a playlist with the same name) - Use the “last edited” date of the selected playlist to identify “new” tracks from the source and only add the new ones - Leave older tracks untouched and potentially disable them so they can’t be edited. Any mappings or skips you performed on the existing playlist would be left intact. Hope that makes sense! Unfortunately not all sources store “date added” for each track so this would need a more sophisticated source such as Spotify to work, hence my question. Fyi…we really really want to try and avoid storing lots of individual track mappings and skips on your iphone if we can so if there’s a way we can derive that information from existing playlists we would prefer to go down that route. +++ User: thanks for getting back to me. I use Spotify as source, but Apple Music is in Japanese. Other apps like SongShift have issues with songs as well when a certain song is for some reason written in Japanese characters despite being a english song through the API, but in English within the Apple Music app. I remember that the itunes API feed had different fields for localized track title but I don’t know if something similar exists for Apple Music. I think having a date/timestamp field as cutoff sounds reasonable, some apps allow to sync “from now on”, or “from custom date”, so the last added song date could get moved downwards whenever something new gets added, of course if available. If the mapping is correct then nothing needs to be updated, but for those few cases where I need to manually adjust it, I want to avoid having to do that adjustment repeatedly. Funnily enough I was looking into this recently and was wondering if maybe the MusicBrainz database could be used for something like this, but didn’t do any investigation yet. Happy to bounce back and forth ideas :) +++ Support: Makes sense, thanks. Would you mind sharing a link to one of your Japanese Spotify playlists with us? Ideally one with lots of match fails. It would be good to take a close look at what’s going on. Before looking at other services such as MusicBrainz I’d like to see if we can drive the Spotify API to give us better data on these tracks. Also would you be Ok if I add you to our beta test group? We have quite a few matching improvements going in to the next release and it would be good to see if you notice any improvements on your side. It would mean installing an Apple app called TestFlight. +++ User: sure I’ll go through my usual lists and see if I can find a good one that I can share! One thing I just noticed that I was missing to quickly find this: A way to quickly review ALL tracks within a playlist. I can one-by-one click onto tracks and see if they’re matched correctly, but it would be much nicer if I could get a quick glimpse somewhere what Playlisty has matched it with, even if it’s just artist name / title. Or a way to expand all tracks so I can browse through them. Most of the time Playlisty does already a great job in matching, but I used SongShift a lot which got tracks wrong a lot more frequent and I got into the habbit of always checking each track if it is matched correctly. SongShift makes this nice because it shows in the review tab what is matched to what. I’m happy to test on TestFlight! Feel free to send me an invite whenever something to test is ready :) +++ Support: Thanks David - I’ve added you to the beta group - it will be interesting to see if you notice a difference with the latest build. There’s no way to review all track matches within a playlist as there’s really nothing to review: - if the match icon is ‘blue’ then it’s it’s the same track (based on track identifiers) so there’s nothing to review - if it’s green then the artist & track title text is the same, so again there’s nothing to review and there’s nothing to gain by showing both - if it’s red then there’s nothing to review against anyway The only time that there’s anything to review is when it’s ‘amber’, and in that situation we do show what the track matched against. If you tap the amber traffic light at the top of the screen to filter on this status then you are basically looking at everything that needs reviewing. Hope that makes sense! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: iOS 17 beta 4 Date: 06/08/2023 Source: Website User: Alexander Text: +++ User: On the 4th beta of iOS 17 all tracks of a Spotify playlist are unmatched in Apple Music. Do you maybe have a TestFlight beta where it works? +++ Support: We’re not seeing any issues on iOS 17, but we have seen some matching issues impacting a very small number of regions. Maybe you’re seeing that? I’ll shortly add you to one out our TestFlight builds which resolves the region issue. Can you let me know if it fixes the matching problem you are seeing? +++ User: The TestFlight build fixed my problem, so it was indeed a region problem. I live in Belgium. Hope it helps you with further development. Thanks for the fast response and for making such a wonderful app! +++ Support: Thanks for letting me know! Can I just check: do you use the same region code for your iPhone (Settings -> General -> Language & Region -> Region) as you do for Apple Music itself (Apple Music -> Listen Now -> [Your icon] -> Account Settings -> Country/Region)? It was where these were different that we were having an issue. Also are you Ok staying on our TestFlight beta programme or shall I take you off once the next build is released? +++ User: I can’t see my Apple music region but normally this should be the Belgian iTunes store. You can keep me on the TestFlight beta’s. Hope this helps. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty feature request - retain custom song matching on reimport Date: 06/08/2023 Source: Other User: Alex Ryans Text: +++ User: Thanks for continuing to provide top-quality updates to Playlisty, I’m enjoying all the frequent updates via Testflight. I’m just emailing to officially add a feature request in for something that I may have mentioned before (I can’t remember!), but it’s something that I’m noticing more frequently lately. When a song is matched to either the wrong/a different version, or if I have to manually match a song from one of my playlists when setting up the sync, I’ve noticed that future syncs of the same playlist do not retain the custom match that I have added. As an example, my Golden Oldies playlist - https://open.spotify.com/playlist/0jPZUJNOYrKY5HXRCzs8IC?si=emOwa1SqRXKeZwTxAZXzfQ - includes the 7” single edit of Prince’s ‘Purple Rain’, which Playlisty continually matches as the ‘Piano and a Microphone’ version on Apple Music (https://music.apple.com/gb/album/purple-rain-piano-a-microphone-1983-version/1393183394?i=1393183796). During the initial sync, I manually changed this to the correct version on Apple Music (https://music.apple.com/gb/album/purple-rain-7-single-edit/1229320468?i=1229320890), but whenever a reimport of the playlist occurs, it changes back to the Piano and a Microphone version. May I politely ask that retaining custom matching of songs in playlists on reimport is considered as a future enhancement to Playlisty, or is there is already a way to handle this? +++ Support: Good to hear from you & glad you’re still enjoying Playlisty. I do remember you raising this before and can see from our records that we did some investigation back when you raised it. We hit a bit of a brick wall at the time but it’s still very much on our list because it’s a sensible thing to want to do, although for technical reasons we might need to use dates & look at track “date added” vs. the playlist “date updated” to decide which is the golden source for each track, rather than storing the fact that you overrode specific matches. In the meantime I’d really like to focus on fixing the bad matches e.g. that Purple Rain mismatch looks like something we should fix in our match algorithm. And if you want a quicker solution you could try swapping the mix you’ve picked on the Spotify side for one that exists on Apple Music (e.g. https://open.spotify.com/track/54X78diSLoUDI3joC2bjMz). So that we can fix the match algorithm, if you spot any other bad matches like this Purple Rain one, can you let us know? I’ll see what I can do to get the more permanent fix scheduled but I seem to recall that we had a dependency on Apple for them to start populating some of their date fields properly, which could take a while! +++ User: Aaaah I had a slight inkling that I may have mentioned it before, but couldn’t be certain, hence the email! I’ve had a look at the Purple Rain example I’ve provided and it does look like the version I have in my Spotify playlist (https://open.spotify.com/track/3FnP3j1TyiTwbJb5AR2ynT?si=591853c563b4435e) also exists in Apple Music (https://music.apple.com/gb/album/purple-rain-7-single-edit/1229320468?i=1229320890), so not quite sure what you mean with that example. A couple of others that also seem to get incorrectly matched, despite them existing across both Spotify and Apple Music are (links are in order of my original Spotify track / Playlisty ‘matched’ version / Apple Music version of Spotify track): Stayin’ Alive - https://open.spotify.com/track/3p98x56Dr9LApEEokL6afC?si=8010b80327c34531 / https://music.apple.com/gb/album/stayin-alive-promo-12-version/1445664302?i=1445664572 / https://music.apple.com/gb/album/stayin-alive/1445668810?i=1445669633 Ain’t No Stoppin’ Us No - https://open.spotify.com/track/6EOdY7I7Xm1vPP1cyaGbWZ?si=38cb43a7fa004a6f / https://music.apple.com/gb/album/aint-no-stoppin-us-now/265986523?i=265986540 / https://music.apple.com/gb/album/aint-no-stoppin-us-now-single-version/1582222568?i=1582222593 Closer - https://open.spotify.com/track/7BKLCZ1jbUBVqRi2FVlTVw?si=c7d8d6f1e803453e / Playlist fails to import this track and sees it as completely unavailable to be matched / https://music.apple.com/gb/album/closer-feat-halsey/1136768287?i=1136768508 RUDE (ZEDD Remix) - https://open.spotify.com/track/5C0qOZujoQHlud6SW5TyV3?si=524b7bd872d142a6 / Playlist fails to import this track and sees it as completely unavailable to be matched / https://music.apple.com/gb/album/rude-zedd-remix/1009324123?i=1009324449 These are just a couple of the ones I can think of that occur regularly. As you can see from the above links, some of them get matched incorrectly, despite the same version appearing in both Spotify and Apple Music or, in the case of the latter two, Playlisty completely fails to match them to anything, so I manually match them in the Playlisty UI, but then they get removed again on re-import when it fails to find matches again. Additionally, it would be good if Playlisty could also remember which tracks have been skipped during an import. For example, I’ve got Shirley Bassey’s version of Get The Party Started (https://open.spotify.com/track/1nyKcIV9DTgjsgBul2xwRy?si=99e64e8b416943ac) on my Golden Oldies Spotify playlist, but that song is now unavailable across both Spotify and Apple Music, so I always mark it as to be skipped, however Playlisty keeps bringing it back on each re-import as a cover version by Kids Dance Party (https://music.apple.com/gb/album/get-the-party-started/715901648?i=715902117), which totally ruins the vibe! Haha! Hope that helps! As always, if there’s anything else you need from me to help diagnose or test further, don’t hesitate to let me know. +++ Support: TL;DR: Where you see this issue it’s always worth trying a few seemingly identical alternative versions of the track on the Spotify side until you get the blue “link” icon for it in Playlisty. Long version: You’re not to know this but the ISRC code that Spotify are using for that Purple Rain track is USWB11700637, which doesn’t exist in Apple Music (in the UK catalog at least). The Apple Music track you referenced below is ISRC USWB11700198, so not quite the same version, at least as far as Warner Bros are concerned. Spotify may also have the USWB11700198 version and if you were using that one in your playlist then you you wouldn’t be seeing this issue - it would link automatically. Basically whenever you see the blue “link” symbol you know that Playlisty’s found an exact match for the ISRC code. Where you see Green / Amber / Red then it’s had to fall back on keyword matching which is pretty sophisticated in Playlisty but never as good as ISRC matching. The problem with that specific track is that when it drops down to keyword matching it’s seeing a good match on track titles but a poor match on the artist names for most versions because Spotify has the artist name as “Prince” but Apple Music has it as “Prince & The Revolution” on almost all tracks apart from that blasted piano version. So there are no perfect keyword matches overall and because artist carries more weight than track name when we match (because cover versions are so common) that sole “Prince” track on Apple Music is winning every time. Hope that makes sense. We’ll take a look at those other tracks as well. Point taken on that “Get The Party Started” issue - we need to fix skips too! +++ User: Thanks Andy, that all makes perfect sense - it’s annoying that the ISRC numbers are slightly different, but I completely understand how the marching’s working there, so I’ll use a different-but-same version of the single version of Purple Rain to try to force a better link! Appreciate you looking at the other tracks - I would imagine they’re probably similar conditions to the Prince track, but always good to check, I guess. As always, let me know if there’s anything further I can help with, and I’ll watch out for further Testflight builds! P.S. I’m seeing more and more people jumping on the Playlisty bandwagon via word of mouth on Reddit, which really makes me happy for you guys! I’ve always said that Playlisty is infinitely superior to other similar services that offer Spotify > AM matching (it’s the only one I’d ever recommend), so I’m always happy to spread the word myself and see other people doing the same, which seems to be happening a lot more frequently nowadays. +++ Support: Wow - thank you: those links to tracks that won’t match have proven incredibly useful. We just released a new build based on what we learned from those. It includes: - A fix for a nasty bug we found in Apple’s API which was preventing us getting results in a very specific set of circumstances - A fix for the “Shirley Bassey” issue. “Get the Party Started” will now fail to match unless it finds Shirley's version specifically Please let us know if you see an improvement with this build and let us know if you get any more weird tracks like these! +++ User: That’s great news, always happy to help. I’ll keep an eye on my ‘Absolute Bangers’ and ‘Music’ playlists, as they’re the ones that I see the most invalid matches on, but I can also confirm that the “Shirley Bassey issue” has gone away and it’s correctly being marked as unavailable. +++ User: Just as a further addendum, here’s a couple more tracks which I’ve noticed won’t match, despite them being available in both Apple Music and Spotify. It’s very possible these are just victims of incorrect ISRCs, but as the others I sent surfaced a bug, I thought I’d send these over too, in case there’s anything further amiss Hold My Hand – Jess Glynne - https://open.spotify.com/track/2tcvCpNx2d2lfeM82gOiAW?si=67c9862d329f4be3 / https://music.apple.com/gb/album/hold-my-hand/993230070?i=993230258 F.E.E.L.G.O.O.D – R5 - https://open.spotify.com/track/52a4NX1NATf6awjHAwg19k?si=aea51b2df08143da / https://music.apple.com/gb/album/f-e-e-l-g-o-o-d/1442431334?i=1442431800 H.E.S – Robbie Williams - https://open.spotify.com/track/3dnVUmtq1tg2uCeuSedWG9?si=5ad72de3414d4161 / https://music.apple.com/gb/album/h-e-s/1455217626?i=1455217629 Found/Tonight – Ben Platt, Lin-Manuel Miranda - https://open.spotify.com/track/0ileL1L3Vtpf5VZ5RQZ94m?si=11c44e51e6ca450f / https://music.apple.com/gb/album/found-tonight/1358792601?i=1358792602 There’s loads more which don’t match, but I’ve checked these against both AM and Spotify libraries and they don’t exist in AM, so those ones are correctly registering as unavailable to match. All these have been sourced from my main ‘Music’ playlist, which I believe you already have a link to but, if not, here’s the full Spotify playlist link in case you need it for testing - https://open.spotify.com/playlist/1imhRs37DCnVctRBtKYO0b?si=6e0c06354cdb41b6 +++ Support: Some of those were very interesting: there’s something about 2 of them which causes the Apple Music API itself to break. Anyway the latest build contains a workaround to that issue, plus the significant re-write of some of our core logic which was needed to accommodate it! Please keep the “bad" tracks coming. I’m seeing the match stats on your Music playlist looking a bit better now and I’m not seeing any obvious mismatches, but I’m sure they will crop up from time to time. +++ User: Thanks for the update! I’ve just had a look at a couple of the main playlists that I transfer automatically in the background each night and there doesn’t seem to be any matches that seem incorrect or erroneous now. I also can’t see any of the songs that I reported coming up now, so it seems like whatever wizardry you guys have done looks to have fixed the matching. I have noticed that the matching process seems to be much slower since updating to the latest TestFlight build, but if there’s some significant under-the-hood rewrites to the code that means matching is more accurate, then it’s not something that I’m personally bothered about. The only outstanding issue for me now is the Prince track which we’ve discussed previously. The specific version of Purple Rain that’s in my Golden Oldies playlist is the single version (~4m), which is in both the Apple Music and Spotify libraries. All alternate versions of the song on Spotify are the ‘standard’ version, all of which are ~8.5m and not alternate versions that I want to switch out the single version that’s currently in my playlist for. For one track in a large playlist, it’s not that big of an issue in the grand scheme of things, but it would be nice if Playlisty could remember a) songs that I’ve marked as to skip and b) songs that I’ve specifically matched to different versions to the one Playlisty auto-matches to. Obviously, we’ve discussed this and I know it’s something that’s on your radar and roadmap, so I’ll just keep an eye out in release notes for future TestFlight builds for an update that may include these improvements. As always, though, thanks to you and the team for your hard work - it’s very much appreciated and is always making Playlisty better - and also a big thanks to you personally for the amazing, amazing support with your emails, updates and follow-ups. +++ Support: Thanks for the prompt feedback - will pass on your appreciation to the team! Performance is an interesting one. We do lots of benchmarking before releasing a build like the last one and I can tell you that, for matching, we benchmarked your “Music” playlist at 1m 30s before the change and 2m 10s afterwards, so significantly slower. However another of our beta testers synchronises some large (6,000+ track) k-pop playlists on a daily basis and the benchmark for those fell from 1m 00s to 0m 50s using the new changes. So significantly quicker. The reason for the time differences between the k-pop lists and yours are 2-fold: 1. Your playlists contain a pretty eclectic mix of tracks which go back decades and have been re-released many times over the years. Tap on most of the tracks in one of your playlists and you will see dozens of alternative versions. Tap on a k-pop track and you will see one or two. This explains why you see the overall difference in performance even with the older versions of Playlisty: your playlists actually involve a huge amount of data. 2. When Playlisty fails to find an “obvious” match for a track it has a number of fallback strategies it uses. These are highly proprietary and are based on our very detailed knowledge of the Apple Music API (not stuff you’ll find in the documentation!). What’s now happening on your Music playlist is that when Apple’s API barfs on that small number of tracks I mentioned, Playlisty now tries a new alternative strategy on them. It’s very slow (it has to wait for the API to time-out several times) but gets there in the end. Because it’s only a small number tracks which cause the slow-down we figure that most users will see a speed-up with this release, not a slow-down. And overall people will appreciate more perfect matches more than a few seconds time saving during matching. As you can probably tell we are somewhat obsessed with being best at matching :) That Prince track continues to bug us. Totally get the issue and your overall request remains firmly on the list. +++ User: Of course! And, like I say, performance isn’t something that I’m that concerned about myself, as I’d prefer matching to be as slow as it needs to be (within reason!) if the overall results are the best they can be. For the majority of all my playlists, I’ve got them syncing in the background in the wee small hours automatically overnight when I’m asleep, so I’m never going to know whether the process takes a minute or ten minutes, just whether it completes or not when I get the report in the morning. I just noticed it yesterday when I was manually running the imports to test for you guys. I’ll continue to keep an eye on my matching and run some manual matches periodically to make sure there’s nothing going wonky-donkey, and if I do notice anything new or strange, I’ll drop you a message. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Rekordbox Date: 05/08/2023 Source: Website User: Nic Naylor Text: +++ User: I have exported Spotify playlist to Apple Music via Playlisty. Rekordbox has the playlist but 'file format not supported by Rekordbox' Why is this so? +++ Support: I’m afraid that we're not familiar with Rekordbox here - can it read Apple Music playlists? And are you saying that it’s failing to read a playlist created by Playlisty? If that’s the case then it’s likely to be a Rekordbox issue I’m afraid: there’s only one way to create a playlist in Apple Music and Playlisty uses that way so Playlisty-created playlists are completely standard. I’m not really sure why the message refers to file formats though, as no files are involved in the playlist creation process in Apple Music. But if there’s a reason you think this is a Playlisty problem please let us know more and we’ll do our best to get to the bottom of it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/08/2023 Source: App User: Anay Makwana Text: +++ User: I am having real issues with it recognising any of the songs in my YouTube playlists. I have thousands on there and it won’t recognise any. please let me know if you can help. +++ Support: Would you mind sharing with us a link to one of the playlists that are causing you a problem? I’ll take a look and see what’s going wrong. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Qobuz Date: 05/08/2023 Source: Website User: Matthew Hunt Text: +++ User: Hi! I love Playlisty. I'd like to suggest supporting the Qobuz service, for example: https://open.qobuz.com/playlist/16064706 +++ Support: Thanks for the feedback! Qobuz integration is on our radar but no firm dates yet. However feedback like yours helps to push it up the priority list. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: No tracks are matching Date: 02/08/2023 Source: Website User: Rani Joensen Text: +++ User: Hey, i just tried out Playlisty on my my new M2 mac but everytime i try to open a playlist there is a red X on all the tracks, it doesn't match any track. I have tried a lot of standard tracks and different genres still no luck. +++ Support: Very sorry to hear this - it’s not an issue we’ve seen before but it sounds like it’s a problem with accessing the Apple Music catalog. There are a couple of things I think it would be worth trying for a start: 1. From within Settings, go to the Configuration section and tap “Reset your Apple Music connection" 2. If that doesn’t work, from the Support section in Settings try tapping “Re-run initial setup” Please let me know if either of those help. +++ User: I tried it and I tried to reinstall the app without any luck. When I “link” my Apple Music it says: "Success! Playlisty and your Apple Music account are now linked” without me logging in to Apple Music or anything, but I have Apple Music app opened in the background and it is logged in to my account. I guess that is normal that it just automatically connects if Apple Music app is opened? +++ Support: Yes - if you are already logged-in to Apple Music on your Mac then there should be nothing to do on the Playlisty side. It will be able to connect to your account whether the Music app itself is open or not, so your installation experience sounds completely normal. Can I just check: are you able to create a playlist, add some Apple Music tracks to it, and play them Ok, using the Apple Music app? (Not using Playlisty). Also, would you mind sending me a screenshot of the match screen after you’ve tried to match a playlist? (the one with the red-x’s). It might help me understand which elements are not loading. And if you could share a link to one of your playlists which are not working that would also be much appreciated. Finally there’s an app on your Mac called “Console” which we can use to see any low-level debug messages generated by Playlisty. If you run it, then paste subsystem:com.obdura.playlistimport into the search box (top right) and finally tap “Start Streaming” before trying to import a playlist in Playlisty then I’d be very interested to hear about any messages marked in red which appear. Sorry for all of the hassle but I’d really like to get to the bottom of this! +++ User: Thanks for the quick reply. I tried to make a new playlist in Apple Music, and play songs of it, and it works. I have attached a PDF file with the Console errors and a screen shot of the program. On Playlisty Under services isn’t Apple Music supposed to come up there? +++ Support: Wow - thank you very much for that - definitely not something we’ve seen before. The error seems to be coming from deep within Apple’s libraries and indicates that there’s some kind of authentication problem between Apple Music on your machine and Apple’s servers. Can I just check: are you running the macOS 14 beta? Or the current version of macOS (13.x)? The next step for this would normally be to escalate to Apple but that will take ages and given that this looks like some kind of authentication issue I think that we should probably to go back to basics on your Apple Music installation first (which is probably the first thing Apple would do anyway). If you don’t mind, would you mind trying the following (at your convenience): 1. In Apple Music, go to the Account menu and sign-out. 2. Quit Apple Music and reboot your machine. 3. Start Apple Music again. 4. From the Account menu, sign-in again 5. From the Account menu, select Authorisations -> Authorise this computer 6. From the Music menu, go to Settings -> General and check that “Sync Library” is enabled 7. Check that you can create a playlist containing some Apple Music tracks and that you can play those tracks Finally try running Playlisty again. Regarding your question, no, Apple Music won’t come up under services by default as with Playlisty there’s no need - Playlisty is actually a kind of alternative front end to Apple Music. It will make sense once you start to use it and it’s actually one of the things that makes Playlisty easier than other tools (although having said that there is actually a way to add Apple Music to your services list but it’s hidden by default as it could actually make things confusing). Anyway if you don’t mind letting me know how you get on this the above I’d greatly appreciate it. +++ User: No problem. I am not running beta, I am on Mac Ventura 13.5 I tried the 7 steps but it still won’t match a single song, is there a possibility if I buy the app that it will change anything? Is there anything more I can try? +++ User: Thanks for letting me know. Don’t purchase Playlisty Pro - it definitely won’t help you with this issue. Can you confirm what country your Apple Music is set up with? To see this, go in to the Music app and select Account -> Account Settings… and look at the Country / Region field in the Apple ID Summary section. If that is set to an invalid value it might cause an issue similar to what you are seeing. I’m exploring a few other options for debugging this issue but one thing you can try in the meantime is to create a new account on your Mac (Settings -> Users & Groups), sign-in to Apple Music from that new account and see if that will fix the issue. I’ll get back to you with some other suggestions in due course. Thanks for your help! +++ User: Apple Music Country/Region is Denmark (but I live in the Faroe Islands which is not an option on Apple Music, but we are a part of Denmark) not sure if that could be the issue? This is a brand new Mac which is fresh installed, I got it last week so the user is new. I will try later when I have time to create a new user. +++ Support: Yes! I bet that’s it. That makes it a bug in our code, not Apple’s. Would you mind if I add you to our beta program so that I can ship you a fix once we have one? You’ll get Playlisty Pro at no charge, which would only be fair given how much help you’ve given us. +++ User: Ahh I see, yes no problem I would love to get Playlisty to work! Seems like just the app I’ve been looking for! +++ User: You should now have received an invitation to join the Playlisty beta group. There should be instructions in the email you received but basically you’ll need to download an Apple app called TestFlight in order to access new versions of Playlisty. We’ve just released a build of Playlisty to TestFlight which we hope fixes your issue - please let us know how you get on. Once you are up and running on the TestFlight version of Playlisty and once everything is working Ok, go through the purchase process for Playlisty Pro within the app. Before you complete the transaction it should give you a message telling you that you won’t be charged for the purchase. If you don’t see this message or you are worried you’ll get charged let me know and we’ll get the “free” Playlisty Pro license to you a different way. +++ User: I have signed up for the beta and it bought the app as you said. This version works! Woho! It even worked to share a link to my Beatport playlist and get the playlist straight to my Apple Music, I am impressed! I’ll let you know if I get any error, thank you for the free Playlisty pro. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 01/08/2023 Source: App User: Yad Checxz Text: +++ User: Hello, is playlisty a subscription or just a one time payment? +++ Support: One time payment. We hate subscriptions! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 29/07/2023 Source: App User: Caroline O’Brien Text: +++ User: Subscription: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false) Quit details: Idiom: phone Device: iPhone OS: iOS(16.5.1) Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled image0.jpeg +++ Support: I’m afraid that screenshot is the Music app itself, not Apple Music. It’s pretty confusing! You need to enable Apple Music cloud syncing, which means you need to head to Settings -> Music and switch-on “Sync Library”. +++ User: Thanks for your quick reply! Yes, I had done that too, just didn’t send the screenshot. Full paid subscription for Apple too. +++ Support: Thanks for that. We do see this issue occasionally - in fact we’ve escalated it to Apple as a bug in iOS. Your phone is incorrectly telling Playlisty that you don’t have sync library enabled, but that basically means that Playlisty can’t continue. You might find that restarting your phone or switching-off Sync Library and then switching it on again clears the issue, but if they don’t work I’d recommend signing-out of Apple Music on your phone and then signing back in again. It’s a bit of a pain but it usually works. Please let me know how you get on. Would you be Ok if I share your screenshot with Apple? It will be useful to give them a bit of a nudge in sorting this out once and for all. +++ User: Yes, Very happy for you to share it. I think I turned my phone on and off and sync on and off, I deleted the Music app and reinstalled it too but not sure I know how to sign in and out of Apple Music… Maybe I need a computer for that but mine is broken! I figured it was an Apple issue bc SongShare also didn’t work. Thanks again for your super responsive tech support! +++ User: So I signed out of Apple Music (didn’t realise it was the “Still out of media and purchases” option in settings, signed back in again and it’s now working! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 28/07/2023 Source: App User: Larry (Lawrence Hyrb) Text: +++ User: Hey there. When I try to copy a playlist from Spotify via a URL via the Scratchpad, it pulls it over - but it never pulls the artwork over for me to copy the image to my library. I only seem to get images if the playlist is in added to my library. How can I get the playlist image without adding the playlist to my library ? +++ Support: That’s a good question: I think that getting the artwork requires us to do an additional query to Spotify so for performance reasons (and because nobody’s asked for it before) we don’t bother. But since you’ve now asked for it we’ll take a look and see how difficult it would be. I’ll let you know if it’s an easy fix. +++ User: Thanks Andy! It does work perfectly fine IF I add the playlist to my library. I found the behavior odd, thus my email. Good luck and let me know what the investigation reveals. Great app BTW: Really enjoying it! +++ Support: It looks like we can get the artwork from Spotify without too much additional work so we’ll put this into our next build. There seems to be an odd limitation that on the specific Spotify query we need to use we only get artwork for “official” playlists, not for playlists where users have uploaded their own artwork. It’s still a big improvement though. Would you like to join our beta programme to try it out early? You’ll need access to an Apple app called TestFlight to access the beta. +++ User: Nice. I’d be happy to jump in and test it out. I also use it on my M1Pro Mac…not sure if that is part of your test matrix. +++ Support: Yes - you’ll get macOS & iOS versions. The more varied the hardware the better as far as we’re concerned. +++ Support: Should be with you now - shout if you have any problems. I should stress that we don’t usually turn user requests around that quickly but the dev team were just pulling a build together and your request was something we all agreed needed fixing! 28/7 I’m software development too. So I totally get it. Please pass along my thanks 😊 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Operation couldn't be completed Date: 26/07/2023 Source: Website User: Mason Wheeless Text: +++ User: I get this when trying to save any number of Spotify playlists to Apple Music: Apples' servers returned an error: [createPlaylistWithTracks] Code=40015[400]; Description=The operation couldn't be completed. (MusicKit.MusicDataRequest.Error error 1.); Source=nil +++ Support: Sorry to hear you’re having a problem & thanks for getting in touch. That’s not an error we’ve seen before - we’d definitely like to get to the bottom of this. Just to confirm, this happens with even when trying to save a single playlist? And it’s still happening? The first step will be to see if we can reproduce this from our end. Would you mind sharing with us a link to one of your Spotify playlists which are causing the error? Thanks in advance +++ User: I am guessing this may have been my internet connection or some sort. I have been using it (& loving it!) without error for several days now. Thank you for a wonderful service! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/07/2023 Source: App User: Grace Gibson Text: +++ User: Crash Report After app update - can’t add a new [setlist.fm] artist without crashing. +++ Support: Thanks Grace - I can reproduce that. We’ll get right on it. Just FYI but in the meantime you should be able to achieve the same end by searching on the artist discovery tab. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/07/2023 Source: App User: Pascal Traumueller Text: +++ User: Hi there, I really like Playlisty. However I somewhat curated my Spotify Liked Songs by when I added them to the Liked Songs playlist. When I now move over the playlist to Apple Music, this sorting is lost. When I sort by „Default“ as Ascending the newest songs of my Spotify playlist are at the top, but new songs I add to the playlist are at the bottom. Descending is obviously the other way around. Would it be possible to get an option to transfer the playlist to Apple Music in reverse? That sounds like an easy fix for my issues. +++ Support: Thanks for the feedback. I’m slightly unclear - is the issue that the all songs are simply in the wrong order and need to be reversed? Or is it that, when you sync new songs, they get added to the end of the playlist by Playlisty regardless of where they were in the Spotify order? If the latter, can I check whether you’ve tried the new “Replace Mode”? (You need to specifically enable it in the experimental section). With that enabled it should simply mirror the Spotify order exactly so new tracks will be exactly where you see them in Spotify. +++ User: I‘m currently only using Apple Music, so I don’t sync any new songs from Spotify to Apple Music. So it is the first „issue“. The songs simply would need to be reversed when added to the playlist. I don’t know by what Apple Music sorts it, but whatever index it is seems to be the wrong way around. If you want I could also attach annotated screenshots to make it clearer what I mean. However my system is in German. +++ Support: Thank you - I think that makes sense: basically to add a new switch to this screen: to reverse the order of the tracks when saving. This feels like something we could do quite easily in a future release. If we manage to get this into a build, would you be Ok if I add you to our beta test group so that you can confirm that it works as you expect? It means you’ll get the feature earlier and give us a chance to fix anything that doesn’t look right. You’d need to install an Apple app called TestFlight in order to access the beta. +++ User: thanks for the fast response! Yes, of course I‘d be okay with testing. I‘m however currently running the iOS 17 Public Beta. I don’t know if that would screw with any of the results of testing. I‘m familiar with TestFlight and beta apps, so that wouldn’t be an issue. +++ Support: No iOS 17 will be fine - useful in fact. Our next build will probably be iOS 16/17 only (dropping 15). +++ User: Well, then I’d be down for any testing required. +++ User: We’ve just released a new build of Playlisty to TestFlight which includes the new sort functionality. Let me know if it works as required. I’ve also added you to our iOS beta test group; let me know if you’d like macOS as well. +++ User: I tested the Import in reverse order and everything worked as expected. Anything specific I should test? +++ Support: Many thanks. Nothing else specific to test but we’d appreciate it if you could let us know if you see any glitches with this release. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 15/07/2023 Source: App User: Grace Gibson Text: +++ User: I’m getting a “playlist too short” error on one of my playlists if I try to run the shortcut. https://open.spotify.com/playlist/37i9dQZEVXbvEMVTu3xlG2?si=yqSkPzVUTDOoHMlYaIFhPA Playlisty is only pulling the first 6 tracks when I don’t run it in the background. But there are 15 tracks on the playlist. +++ Support: That’s really weird - I’m only seeing 6 tracks on that playlist in Spotify: You’ll probably be getting the error in the Shortcut because the Min Tracks parameter (which is basically a sanity check) is larger than 6. Any idea what’s different about the tracks that Playlisty isn’t seeing? +++ User: Oh, wow, that is really strange! I have 9 more songs after the 6 you can see. +++ Support: I have a theory on what’s happening. When I look on an iPhone I actually see 15 tracks, but when I look on the web or Spotify desktop app it’s only 6. However on the iPhone I notice that underneath the description of the playlist it's divided into a “Featuring” section and a “We added” section. “Featuring” is the real playlist; the “We added” ones are not actually part of the playlist, they are just extra tracks that Spotify think you might like. I think it’s these tracks that may be padding you out to 15. Certainly I see them when I go in to the iOS playlist track-by-track view (like in your screenshot) - they look like they’re part of the playlist even though they aren’t. Could that be what’s happening? +++ User: Seems like an excellent theory to me. Thanks, Andy! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Most of the songs not showing up after transfer Date: 15/07/2023 Source: Website User: Justin Text: +++ User: I've been using Playlisty for my library transfer recently and a problem I've encountered is that most of the songs in the playlist doesn't actually get transferred (for example only 3 out of 19 songs actually gets transferred for one of my playlist). What might be causing this? Might this be a software problem? How can I fix this? +++ Support: Usually this happens when the service you are transferring from has poor, unstructured metadata and it’s not clear what text is the track title vs. the artist name vs. general promotional text. YouTube is the worst for this: Playlisty does what it can to pick out key phrases in the data but match rates can vary a lot if the data quality is poor. For services such as Spotify we expect to get 98-100% matches every time as their metadata is usually excellent. Can I ask what service you are transferring from? And would you mind sending me a link to the playlist you mention below so that we can take a look at it? If it’s Spotify then there’s definitely a Playlisty issue which we can look at; if it’s YouTube it’s more likely to be their data which is the problem but if you send a link at least we can confirm that. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 05/07/2023 Source: App User: Jason Parkos Text: +++ User: How do I unlink my Apple Music account from this service? +++ Support: From within the macOS Music app go to Account -> Account Settings… and then tap the “Manage" button in the Account Access section. You can revoke the permissions of any app that has access from there by tapping the relevant “Sign Out” button. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Import from Deezer? Date: 29/06/2023 Source: Website User: Christian Gassel Text: +++ User: is import from deezer covered? +++ Support: Sorry, no, Playlisty doesn’t currently cover Deezer. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Album art of playlist isn’t getting saved Date: 03/07/2023 Source: Website User: Eshan Arora Text: +++ User: I just purchased Playslisty Pro however the album art isn’t getting saved. I can’t save the album art manually and would like to get it transferred. Thank you +++ Support: Do you mean the artwork for your playlists as a whole? Or the artwork for each individual track? You may have seen this already but we have a page on our website which explains the process: https://www.obdura.com/faq/about-artwork/. Unfortunately transferring artwork for playlists is a manual process. If the web page does not help could you send a screenshot of your problem? +++ User: Thanks Andy, this is perfect. The manual downloading works just fine :) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 03/07/2023 Source: App User: Ngaire Short Text: +++ User: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false); Quit details: Idiom: landscape; Device: iPad; OS: iPadOS(16.5.1); Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music How do I log on to Apple library so I can use Siri +++ Support: Do you have an Apple Music subscription? e.g. https://music.apple.com/ Playlisty requires you to have an active subscription but your iPad is currently telling Playlisty that you don’t have one or aren’t logged in to Apple Music. +++ User: All sorted thanks I’m now on Apple Music +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 01/07/2023 Source: App User: Judy Flohr Text: +++ User: IQuit details: Idiom: phone; Device: iPhone; OS: iOS(16.5.1); Error: Code: cloudNoPlayback ____________________________________________ Please add your message to Playlisty Support below: My playlist is gone from my Apple 13 pro phone. How do I get it back? +++ Support: This isn't an issue with Playlisty - FYI it’s technically impossible for a 3rd party app to make a playlist disappear. But from the message below your phone is telling Playlisty that you aren’t currently logged-in to Apple Music. If you think you ARE logged-in to Apple Music it’s probably worth: - turning off “Sync Library” in Settings -> Music - signing-out of Media & Purchases in Settings -> [Your name] -> Media & Purchases - rebooting your iPhone - signing back in to Media & Purchases and then re-enabling “Sync Library" We usually find that fixes most Apple Music issues. However if in any doubt it’s probably best to get in touch with Apple. +++ User: Thank you for this help! I will give it a try! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 30/06/2023 Source: App User: Kelsi Lazurka Text: +++ User: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false); Quit details: Idiom: landscape; Device: MacOS Catalyst; OS: iPadOS(15.7); Error: Code: cloudNoAdd ____________________________________________ Please add your message to Playlisty Support below: I do not have an option to sync music under preferences > general. Other apps have no issues connecting. +++ Support: On a Mac the “Sync music” setting is in the Music app. Go to Music -> Settings -> General and turn it on there. Your Mac is telling Playlisty that this is off and Playlisty can’t proceed unless this is set. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Feature Request Date: 22/06/2023 Source: Other User: 09peseta-oboes Text: +++ User: DaftCloud on macOS allows me to login with SoundCloud and see my private playlists. That’s my feature request if it can be made to work as well on your app. This is just a follow up to the last email. +++ Support: Thanks & noted, but unfortunately Soundcloud haven’t allowed any new apps to do this for 3+ years: Screenshot 2023-06-22 at 15.15.45.png This is why Playlisty can’t access your Soundcloud library. If Soundcloud ever start re-enabling app registration (they may not) then Playlisty will be top of the list. DaftCloud is older than 3 years so was able to get a developer key before Soundcloud pulled the plug on new registrations. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Diagnostics Message - iOS Date: 19/06/2023 Source: App User: Cathy Frederickson Text: +++ User: MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false); Quit details: Idiom: landscape; Device: iPad; OS: iPadOS(16.5); Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled I enabled sync, double checked iCloud, restarted all apps, and even rebooted to assure all caches were cleared. +++ Support: Sorry to hear you’re getting this - It’s an iOS issue and we’ve escalated it to Apple a number of times. We see a handful of people every day with the same symptoms: your iPad is telling Playlisty that your “Sync Library” is off, even though you’ve turned it on. Unfortunately there’s nothing we can do on the Playlisty side to resolve this - Playlisty can’t continue until your iPad is reporting that your cloud library is enabled. We’ve had a number of users who claim they’ve fixed the issue by signing-out of Apple Music, rebooting, and then signing back in (making sure that Sync Library is enabled after the restart). Unfortunately we can’t reproduce the issue ourselves so can’t confirm that this is a reliable fix, but might be worth a try? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace mode Date: 8/6/2023 Source: Website User: fits-fez.0z Text: +++ User: I have it working with replace mode. But what I’d really like is a two-way sync! Can Apple Music also update Spotify? (Idea: syncing the entire library, instead of a playlist, from Spotify to Apple Music, such as with the add to library mode on import settings.) Sent here as I wasn’t sure the form sent my prior email. +++ Support: I’m afraid Playlisty is currently all about getting playlists into Apple Music, not out. That’s always been our focus and why we think we do it better than other apps. Since there are already a number of apps which can sync the other way I’m afraid we don’t currently have any concrete plans to add this functionality. However we never say never: if there is enough demand it’s something we might consider in the future. Also bear in mind that even if we did implement this, it’s not the same as a true 2 way sync which is much more complex (e.g. syncing deletions is hard). Regarding syncing an entire library, you can already do this via the Playlisty UI. e.g. if you select-all when browsing your Spotify library and then select Save to your library “as is” then Playlisty will copy all your playlists as playlists and all of your library as library items (obviously it’s only a one-way process). Hope that makes sense! +++ User: Thank you for the thorough email. Is there plans for, or any current way to, have it monitor a SoundCloud playlist and import them to my Apple Music library? I like to use many apps but want my music in one place with lossless. +++ Support: Yes, you can do this right now: 1. Create a Siri Shortcut to update the playlist (it’s easy - see this page for more detail: https://www.obdura.com/playlisty/siri-shortcuts/) 2. Create an Automation (from within the Siri Shortcuts app) to run your Shortcut on a regular basis e.g once a week Let me know if you have any problems. +++ User: I’d like it to import my liked songs, or a private playlist. Could that be added to the app? +++ Support: Sorry but unfortunately not. We only have access to public playlists on Soundcloud, so you’ll need to flag anything you want to sync as public before Playlisty can access it. Similar issue with ‘liked’ songs I’m afraid: Playlisty can’t access them at all. This is down to restrictions at Soundcloud’s end - it’s something we hope they’ll resolve but until then it’s out of our hands. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 7/6/2023 Source: App User: Siul Morales Text: +++ User: Hello, I have a problem and I can't find the solution. When I transfer a playlist from spotify to Apple Music and it has more than 100 songs, I try to update using the shortcuts, it always gives me an error that I have to have 3 lines added and then I don't know what else to do If you can help me with this it would be very helpful, thank you very much in advance +++ Support: Yes, due to an Apple limitation you need to add 3 lines to your shortcuts if you are importing larger playlists. It’s not hard - you’ll find full instructions here: https://www.obdura.com/playlisty/siri-shortcuts, including a YouTube video showing how to add the necessary lines. Let me know if you’re still having problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Editing trackc Date: 4/6/2023 Source: Website User: Chris Text: +++ User: How do I edit tracks on a playlist shortening them? +++ Support: If you tap on a track you will see options to pick different versions of the track and you’ll see a button which enables you to skip the track altogether (this will shorten the playlist). There’s no option to edit the tracks themselves though, I”m afraid: Apple Music doesn’t allow us to edit (e.g shorten) tracks. I hope I’ve understood your question correctly! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - iOS Date: 4/6/2023 Source: App User: Shelley Jo Text: +++ User: Can you help me with the error below?? MusicSubscription(canPlayCatalogContent: true, canBecomeSubscriber: false, hasCloudLibraryEnabled: false); Quit details: Idiom: phone; Device: iPhone; OS: iOS(16.5); Error: Code: cloudNoAdd +++ Support: Do you have “Sync library” enabled in your Apple Music settings? Playlisty needs this to be switched on but currently your phone is telling Playlisty that it’s off. If you’ve followed the steps that Playlisty recommends when you get this error it should resolve the issue. If you’ve tried these already then let us know and we can try a different approach. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 1/6/2023 Source: App User: Sang Gwon Lee Text: +++ User: At First, Sorry about lack of my english skill. Hi, When I Transfer original playlist, I can skip specific song. But, Make Siri shortcut or manually transfer playlist agin, app didn't remember my skip history. Can you advice how to remember my skip history and apply future transfer? +++ Support: Your English is good - I understand your question. Unfortunately there is currently no way to remember “skips” using Playlisty. Remembering these would mean that we would have to start tracking & storing your actions & details of your library, which is not something we want to do for reasons of privacy. For this reason we don’t recommend that you apply skips (or corrections) to playlists which you will be repeatedly syncing. They are intended more for 1-off syncs when you are migrating playlists which don’t change. I hope that makes sense - sorry I can’t be of more help! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Message - macOS Date: 26/05/2023 Source: App User: John Ellam Text: +++ User: MusicSubscription(canPlayCatalogContent: false, canBecomeSubscriber: true, hasCloudLibraryEnabled: false); Quit details: Idiom: landscape; Device: MacOS Catalyst; OS: iPadOS(16.3); Error: Code: cloudNoPlayback I would like to use this APP +++ Support: Do you have an Apple Music subscription? See: https://www.apple.com/apple-music/ Your Mac is telling Playlisty that you don’t, which means that Playlisty can’t work. This isn’t always accurate though. If you are a subscriber then try following the steps that Playlisty recommends - it should get you up and running. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 19/05/2023 Source: App User: FlamethrowerFM (Asunta Decaro) Text: +++ User: Pease deactivate my account. I no longer need this service. Thank you +++ Support: There’s nothing to deactivate. There’s no subscription for Playlisty Pro - it’s a one-off payment. We hate subscriptions ourselves and don’t think they make sense for products like ours. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 18/05/2023 Source: App User: HELEN MANOLARAS Text: +++ User: Quit details: Idiom: landscape; Device: MacOS Catalyst; OS: iPadOS(16.4); Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music I do not have an account with apple music.So then you don’t want me? +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 17/05/2023 Source: App User: Prodan Statev Text: +++ User: Can I have Playlisty run the replace mode on a Spotify sourced playlist on a schedule? Like every day or so? +++ Support: Yes you can - you can do the import as a Siri Shortcut and then run on a schedule using a Siri Automation.  It’s easier than it sounds- take a look here for more details: https://www.obdura.com/playlisty/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 17/05/2023 Source: App User: Thomas Muller Text: +++ User: I like your app very much. Do you plan to support transferring Apple Music playlists to Spotify? I use both services on different devices. +++ Support: I’m afraid Playlisty is currently all about getting playlists into Apple Music, not out. That’s always been our focus and why we think we do it better than other apps. Since there are already a number of apps which can sync the other way I’m afraid we don’t currently have any concrete plans to add this functionality. However we never say never: if there is enough demand it’s something we might consider in the future. Sorry I can’t be more help! +++ User: Thanks for your fast reply. Can you recommend me an app for transferring Apple Music playlists to Spotify? There are some but they are based on subscriptions which I don’t want to pay. A one-time fee as in your app is ok for me. +++ Support: We tend to use the “free” version of SongShift ourselves. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/05/2023 Source: App User: Grace Gibson Text: +++ User: By default, Playlisty creates public playlists that display on your profile. I don’t want most of my playlists to be public, so I go in and turn off “show in search” One of my first playlists that I imported using Playlisty doesn’t give me that option. This playlist was created before I started using the “default author / creator” option. Do you know what’s going on with it - and is it something you can delete from your end since Playlisty was the creator? +++ Support: We definitely can’t update it from our end I’m afraid. Apple don’t expose the public/private attributes of playlists to developers but I strongly suspect that what you’re seeing is a function of whether you had the “Replace Mode” switch enabled when you originally created the playlist. Under the covers Playlisty uses that switch to choose between 2 completely different underlying technologies, developed by two completely different teams at Apple, to create playlists (in case you are interested the technologies are the "Apple Music API" & “MusicKit"). We get quite frustrated that the 2 teams don’t seem to agree on basic things like what the playlist “curator" field should be for and who should be able to set it (we have made our views known to them). I’m guessing that the playlist you describe below was created the “pre replace-mode” way, using Apple Music API. These playlists seem to have some attributes set on them which make them more restrictive about how they can be updated. Unfortunately it’s all hidden away from us so it’s hard to know what’s going on. A couple of suggestions though: - Create a copy of the original playlist, using Playlisty (with replace Mode on) and delete the original. You’ll need to enable your Apple Music Library as a source to do this, if you haven’t done so already. Obviously this won’t work if you have a lot of followers on the original playlist. - Try using an Apple Music app other than the iOS version to edit this playlist - either the Mac version or the Web version (https://music.apple.com/). They all seem to have subtly different capabilities in this regard and you might have more luck with one of the others. +++ User: Thanks for the informative reply, Andy! I tried suggestion #1 first, but replace mode wasn’t one of the available options. Your second suggestion worked like a charm though. +++ Support: Yes sorry “Replace Mode” isn’t available on that screen if you’re browsing Apple Music (allowing a playlist to replace itself would be a bad thing to do!). You can use the “Save to a new playlist” button on that screen to create a copy of the existing playlist. Simply having “Enable Replace Mode” switched-on in Settings -> Experimental Features is enough to trigger the alternative logic under the covers. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Cancel pro subscription Date: 12/05/2023 Source: Website User: Josh Bretherton Text: +++ User: Hi, I cannot see how to cancel my pro subscription, please advise +++ Support: There’s no subscription for Playlisty Pro - it’s a one-off payment. We hate subscriptions ourselves and don’t think they make sense for products like ours. +++ User: Ok thank you Andy - very helpful! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/05/2023 Source: App User: Sandra Sundar Text: +++ User: Hi i’d like to cancel my playlisty pro +++ Support: Playlisty is not a subscription. There’s nothing to cancel. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: SoundCloud Likes Date: 28/04/2023 Source: User: Max Text: +++ User: SC liked Tracks aren’t listed and some Playlists are missing. Is it a bug? How do I transfer my SoundCloud likes? Great work btw - just a few things: - please bring me back to the sources after transferring is done. I have MANY Playlists and going back to the top of the Playlists, I have to start scrolling down again and again and again - please test your app on a small smartphone. I love my 1. SE and can’t read the full title - same with the suggestions - even in landscape modus. - probably it’s just me being new to Apple Music, but if I transfer tracks direkt to my library they don’t show up as loaded on my phone. Guess that’s an Apple thing? +++ Support: Thanks for getting in touch! Strictly speaking, your Soundcloud “likes” aren’t a playlist and need a different API call to access them. We haven’t been asked for this before but I think it makes sense to add this if we can, so we’ll take a look and add to a future release if it’s not too difficult. I’m not sure whether your Soundcloud client allows you to copy your liked tracks to a playlist but that’s the only way I can think of for copying likes over at the moment. As for your missing playlists, these are probably marked as “private”. Unfortunately Playlisty can only access playlists which are marked “public”. To double-check, if you use the Playlisty “share” extension (use the “share” icon in your Soundcloud client to share a link to the Playlisty scratchpad) you can force Playlisty to try to read a missing playlist and if it doesn’t work you might get an error explaining what the problem is. Regarding your other points: > please bring me back to the sources after transferring is done. I have MANY Playlists and going back to the top of the Playlists ... I need to understand this a bit better. Why not select all of the playlists you want to transfer in one shot? And why would popping you back to Sources help? > please test your app on a small smartphone. I love my 1. SE Do you mean Gen 1 SE? If so I’m afraid your days of being able to run new versions of Playlisty are numbered: we’ll be dropping support for iOS 15 later this year. Sorry! If you mean Gen 2+ SE then we do currently try to test down to 4.7” - could you send me a screenshot of the screen which is causing you problems? > if I transfer tracks direkt to my library they don’t show up as loaded on my phone Do you mean they don’t get downloaded? Or you can’t see them at all in your library? Unfortunately it does take a while for library tracks to appear on your phone sometimes, and they won’t download automatically. Be careful you aren’t browsing via the “Downloaded” section on your library tab or they will never appear; you need to look in the “Songs” section. Hope that makes sense! Thanks again for all of your feedback. +++ User: Thank you for the quick response! Yes 1. Generation SE. So sad to hear that. I’m aware I use an old smartphone but I did not expect apps stopping the support for iOS 15 so soon! I guess it’s just easier for you? I expected new apps to work fine unless the need to use new features. And the SE is compact - still has a headphone Jack ;) so it’s great for listening to music. Like your customers - at least some of them…. Selecting all Playlists - yeah is an option, but I used Spotify for years so now is a good opportunity to select the Playlists I really want to keep. Doing that is a lot easier if - after transferring is done- you tip on the button and be right back looking at the Playlists at the position of the just-transferred playlist, so I don’t have to scroll from the top to list nr 50 or smt I’m glad I can use your app just now that I really need it! You beat Spotify in general usability and support. By offering support :) +++ Support: Some background: we actually create Playlisty for fun, not money (nobody gets rich selling apps for 2.99€ - it just covers our costs) and unfortunately that means we like to use all of Apple’s latest cool toys as part of the fun. You’ll still be able to download & install Playlisty 3.x on your SE going forwards - you just won’t get new features in the future I’m afraid. In fact that’s already true: there are lots of nice things Playlisty can do in iOS16 that can’t be done on iOS15 (e.g. updating playlists, including removing tracks, using the new “replace mode"). Technically that can never be done on iOS15 and continuing to support iOS 15 is a drag which slows us down. I think I now understand your point regarding navigating back to the playlist you just imported, and I totally agree this makes sense and this is already on our list of things to fix. Unfortunately the reason we go back to the top, not the previous position, is because of some bugs in Apple’s libraries which are present in iOS15 and iOS16.0, so most likely you won’t see the fix unless you are on iOS16.1+. Sorry again! Please keep the feedback coming though, and if you ever upgrade to a newer iPhone please get in touch if you’d like to join our TestFlight beta programme. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 27/04/2023 Source: App User: Valérie Brosbrann Text: +++ User: How do I cancel Applemusic? +++ Support: These are the instructions for cancelling Apple Music: https://support.apple.com/en-gb/HT212047. Please note that we are not Apple - we are Playlisty - and if you have any issues cancelling you will need to contact Apple not us. There is no need to cancel Playlisty - it is not a subscription. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/04/2023 Source: App User: markbox 825 Text: +++ User: Hello, can this app automatically synchronize the song list? +++ Support: Not completely automatically. However you can use it to create a Siri Shortcut automation which will (for example) copy a Spotify playlist to Apple Music in the background on a schedule. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/04/2023 Source: App User: Ben Wallace Walker Text: +++ User: Every morning, I attempt to run an automation which syncs my Spotify playlists to Apple Music. However, for the past month, I’ve been receiving the following error: “The local and cloud versions of this playlist have different numbers of tracks. Wait a while for sync to finish & try again” Do you have any recommendations on how to resolve this issue? I’ve tried forcing sync on Apple Music, but I have had no success running my shortcut. I’ve included a link to my shortcut below. Thanks for your help! +++ Support: Sorry to hear about your sync problem. I can’t see the “Wait for Import” shortcut referenced by the shortcut you sent me but I suspect it’s the “old” style of Playlisty synchronisation script. We actually have a new, much better way to do this now - detailed here (https://www.obdura.com/playlisty/siri-shortcuts/) in the “Importing large playlists in the background” section - and I’m attaching a new version of your shortcut which uses the new style of sync. Please make sure you enable Notifications for Playlisty before using it though - it’s the only way you’ll find out about any issues. If that doesn’t fix the issue you may need to take a look at your playlist on https://music.apple.com (https://music.apple.com/) and compare it with your local version. Seems odd that it’s been out of sync for so long though - there may be some kind of cloud issue so it might be worth deleting or renaming the existing playlist and starting afresh, if possible. Let me know how you get on. +++ User: Thank you for sending a revised shortcut! The wait for import I had previously performed the exact same function as the loop you wrote in the new version. I’ve tried modifying the code to only pull from my Spotify Discover Weekly instead of from two playlists, but I still receive the same error unfortunately; I thought perhaps the second would edit the playlist before it could sync to the could. I checked on [music.apple.com](http://music.apple.com/), and it seems to have the exact same tracks as my local playlist. It seems to add the new tracks from my Spotify playlist despite throwing the cloud sync error. I might just ignore the error and continue using the script. +++ Support: Can I just check how many tracks there are in your local AM version of the playlist? Playlisty has to do a full reconciliation of that version against the Spotify version, to identify new tracks. I’m wondering if you might have hit some kind of limit if your local version has got very large. Also do you have “Replace Mode” enabled in Settings -> Experimental features? If the local “Discovery Dump” was originally created with “Replace Mode” enabled then Playlisty uses different technology under the covers to do updates. +++ User: Just following-up: Have just been looking at this further and I suspect that the message is correct, but only momentarily so: it’s possible that if “Discovery Dump” is very large the first import hasn’t quite finished syncing behind the scenes when the second one starts. “Add mode” is very fussy and needs both to be in sync before it will work, hence the error message. The second import is likely to be failing if this happens. Unfortunately it’s not something I can reproduce (your script works perfectly for me) so I can’t be 100% sure. I’d strongly recommend putting a wait statement just before the the second import to see if that improves things. Maybe start with 30 seconds and then reduce if it works? As below the other thing worth trying is using a “fresh” version of your Discovery Dump playlist. If you add your local music library as a Playlist Source you can then use Playlisty to create a “fresh” copy of your existing playlist which should have any duplicate or disabled tracks stripped-out (use Add Mode to do this). Shout if that doesn’t make any sense. If none of the above work we’d be very grateful if you’d share a link to your Discovery Dump playlist with us - we like to get to the bottom of these kinds of issues. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Obdura Ltd "subscription" Date: 23/03/2023 Source: Website User: kashyap kansupada Text: +++ User: Please cancel my subscription immediately. Thanks, Kashyap +++ Support: Our app doesn’t have a subscription. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 21/04/2023 Source: App User: Nathan W. Text: +++ User: Quit details: Idiom: phone; Device: iPhone; OS: iOS(16.4.1); Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled And yet my library syncs between my iPad and iPhone just fine? +++ Support: This is a bug in iOS I’m afraid. It doesn’t mean it’s not enabled - it means your device is telling Playlisty it’s not enabled. This could well be wrong (it usually is) but Playlisty can’t fix this itself - it’s an iOS issue. Sometimes turning off “sync library”, rebooting your iPhone, and then reenabling fixes things. Worth a try? +++ User: Hi restarting the apps (Apple Music) seems to have solved it thanks. To confirm: Playlisty really only sees my YouTube playlist and not the albums in my YouTube Music library right? I was hoping to use it to let me build my Apple Music library with the foundation of what I already had in YouTube Music. +++ Support: Unfortunately YouTube don’t make albums available- sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/04/2023 Source: App User: Grace Gibson Text: +++ User: I’ve been getting in great with Playlisty lately - thanks for all of the updates! I have a feature question - is there a way to “prefer album tracks” for non-linked matches ahead of singles/soundtracks/etc? I use a lot smart playlists based on last played dates and play counts, and would prefer that new playlist tracks match to album tracks since that’s my primary method of listening. Thanks! +++ Support: Glad you’re getting on well with Playlisty. That’s a good idea - I’ve been thinking about adding some options to enable users to tweak matching parameters. Is there any reason you wouldn’t want to apply the same logic to linked tracks too? Even when we get a link there are often multiple different versions of the track available. They will all have the same audio file but different artwork & album linkage. Hope that makes sense. +++ User: Ah! I didn’t know that the linking wasn’t to the specific version. In that case, no. I would want to apply this same parameter to all tracks. In my use case, that’s usually the original release - not a remaster or reissue or bonus track edition or greatest hits or soundtrack, etc, etc, etc. +++ User: 6/5 The build we released today has some tweaks in it which we hope will help with your request below. I’d suggest using the new “Use album + related” matching option in settings if you want to try it. Would be interested in your feedback. Unfortunately it’s never going to be very reliable because the metadata we get from Apple is very poor quality for certain attributes (e.g. whether it’s a compilation album). +++ User: Thanks, Andy! I’m still playing around with the new feature. So far, it seems that the occurrence of compilation & soundtrack tracks is way down! Would any of the new options potentially help with pulling in the “base” album when available? Not (Single), (Bonus Track Version), (Deluxe), etc? +++ Support: Thanks for the feedback. Unfortunately I suspect that’s going to be hard to achieve, mainly because of the data we have to work with. Would you be able to give me an example? Ideally a link to a Spotify playlist with a single track in it where Playlisty currently gets it wrong. +++ User: Thanks, Andy, This isn’t something I think Playlisty is necessarily getting wrong. It is moreso a preference. If the playlist creator (not me) chose a single version to add to their playlist, but an album version exists, I would prefer the album version on my playlist. I will try to find an example to send you. Most of my examples are Daily Mixes, but Spotify refreshes those periodically throughout the day, so the Playlisty link is quickly out of date from the source link. +++ User: 15/5 We just pushed-out another build with a bit more flexibility over the track matching algorithm. I think if you turn-off the new “Use album matching” setting and then select “Prefer albums” underneath, it’s about as close as we can get to what you were asking for. Let me know if you get a chance to try it out. +++ User: Unfortunately I’m still getting some unexpected song matches. Here’s one example from my Daily Mix 6. In this case the Spotify playlist has the standard Exile in Guyville song in the playlist. But the Playlisty match pulls in the song from an obscure 25th anniversary box set. +++ User: 16/5 Thanks very much for that. Yes from Playlisty’s point of view neither version of that track looks like a better match than the other. The only difference between them (from what Playlisty can see) is that one version had the same album as was on Spotify and the other wasn’t, but with the settings I asked you to try below we are ignoring that factor so it doesn’t get used. The other version then got picked at random. To fix that I think even if you switch-off “Use album matching" we still need to use it as a last resort “tie break”. It will likely reduce the number of obscure album picks as Spotify tends towards the more major releases of tracks. We just added you (and only you) you a 480 build which has this logic and now gives me the right version of that track when I import. If you get a chance to try it, please let me know if it looks like an improvement. +++ User: Overall, I do see improvements in this build! I confirmed the Liz Phair song and at least 1-2 others have better matches. I’m still seeing a couple that continue to be more obscure. Ex: Arlo Parks on Daily Mix 4 Weightless & Impurities are single versions. Playlisty matches to an album (yay!), but it’s and Apple Music Edition (Deluxe) Others, like Heaven Is A Place by the Arcs, performs exactly as desired. Spotify has a single version in its playlist, but Playlisty adds the album version. Since there aren’t multiple album choices, it picks the right song! +++ Support: 16/5 Thanks Grace - that’s good news overall I think. Unfortunately your images didn’t come through in your email but I was able to read the playlist itself and look in to the Arlo Parks track specifically and I think fixing that is just beyond the limit of what we’re going to be able to do. There’s not a single detail I can see on either track which Playlisty could use to choose one track over the other, apart from the words “(Apple Music Edition)”. Unfortunately that isn’t a term that we can reliably look for (someone at the record company simply typed that in). Appreciate your help with this - let me know if you see any other tracks which look odd (I assume you know about the long-press / “Get Info” option you can select on tracks which shows you a bit more detail on what Playlisty has to work with). +++ User: I understand the metadata isn’t doing us any favors. When there are lots of potential song matches, how does Playlisty determine the order of the results? 99% of the time these obscure releases I’m trying to avoid contain a parenthesis or colon after the album title that contains the unique distinction. Could there be a rule that influences the order results are returned in? I really appreciate all your improvements to this feature and understand if we’ve reached the top with it. +++ User: 17/5 > When there are lots of potential song matches, how does Playlisty determine the order of the results? We have a complex ruleset, built-up over several years, which we think gives us the best matching results. > Could there be a rule that influences the order results are returned in? Yes, and we do have some rules like this, although we don’t like them very much as they often have unforeseen consequences. Having said that I think we could add a rule along the lines you're suggesting (score tracks with "([:" characters in the title lower than those that don't) at a very low priority, which should minimise side-effects. I’ve just added you to a build that works this way - let me know if it helps. Unfortunately I can’t guarantee that this will stay in Playlisty if we get a flood of complaints from people who always want the [Deluxe Edition] when it’s available. Fingers crossed though. +++ User: Initial results today look fantastic! If I run across any obscure matches let you know. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Something went wrong Apple Music cloud Date: 17/04/2023 Source: Website User: Andrej simonov Text: +++ User: Hello , Your app shows me the error that something is not working and that the synchronization is not turned on. But it is turned on. I have also already deleted the Apple Music app and downloaded again. The synchronization on and off again. Your app also reinstalled. Still it does not work. Can you help me here? thank you in advance +++ Support: Thanks for getting in touch. Could you send me a screen-shot of the error? That will help us understand exactly what issue the App is finding. All the best, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 15/04/2023 Source: App User: Anish Subramanian Text: +++ User: Quit details: Idiom: phone; Device: iPhone; OS: iOS(16.2); Error: [-33016] (cloudNoAdd) Device reports that Music in the Cloud is not enabled It is enabled though in settings and I can create playlists and add music +++ Support: Probably worth turning cloud off, rebooting, and turning it on again. We do see this quite a bit, unfortunately: it’s a bug in iOS, where your phone incorrectly reports it’s cloud status to apps. Unfortunately there’s nothing Playlisty can do to work around this - it’s simply not able to create playlists until iOS tells it that it can. Sorry! +++ User: Thanks a lot for the quick reply - yes, rebooting my device did the trick. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 12/04/2023 Source: App User: Cdmeek Text: +++ User: Love the app. It’s a game changer. I use the scratchpad a lot because I copy/paste links from online radio box that has playlists from various radio stations. Would you be able to add the ability to save urls so that I can skip copy/pasting from Safari? Or maybe this capability exists already. +++ Support: There are a couple of existing options you can use: 1/. You can create a text file containing the URL you want to load and then simply load that from the Files tab 2/. You can use the button on the Save to Apple Music screen to save it as a Siri Shortcut. You can then run the import from an icon or from the Shortcuts app. You can even put a list of URLs in the shortcut (use the Shortcuts app to amend it) and then it will be a single tap to load all the URLs in one go. Hope that makes sense - let me know if not! You can find more help on Siri Shortcuts here: https://www.obdura.com/playlisty/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 05/04/2023 Source: App User: Kashif Husain Text: +++ User: Thanks for the great app! One question/feature request: are there plans to integrate YouTube Music as a source? I know that you already have YouTube but YouTube Music is a separate service from where I would love to export my playlists to Apple Music. +++ Support: Thanks for your feedback! We’d love to do “proper” YouTube Music integration but unfortunately Google haven’t yet released an API for it, other than their basic YouTube API. We use this but as you’ve seen it lacks lots of important metadata and features. We (and many other developers) have been asking them for improvements to their API for quite some time but so far we’ve not had a response. You can be sure that, if they ever release a YTM API we’ll get right on it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: How to schedule importing a BBC sounds playlist? Date: 02/04/2023 Source: Website User: Patrick Rushton Text: +++ User: Hi, I love the app! I'd like to set up a Shortcut to import the Gilles Peterson 6 Radio playlist from BBC sounds every week. The problem is that when I use Add to Siri on the save screen in Playlisty, it populates the action with the URL of the current week's playlist. A week later, BBC publishes new playlist with a new URL. So Playlisty will just try to re-import the playlist from a previous week every time. How can I get Playlisty to grab the most recent playlist each time? +++ Support: That’s an excellent question! Currently I’m afraid there’s currently no way to get Playlisty to do that directly, but if you are OK to have a go at more advanced Siri Shortcuts you could probably get it to work yourself. Because you can pass the URL that Playlisty uses as a parameter, “all" you need to do is work out the URL of the latest programme before calling Playlisty. The way to do that is to call BBC Sounds to get the list of programmes in that series and look for a field called “urn” which will give you the identifier to use for the latest programme. This is the URL to use to get programme information for Gilles Peterson: https://rms.api.bbc.co.uk/v2/programmes/playable?container=b01fm4ss&sort=sequential&type=episode&experience=international&offset=0&limit=50 It will return data in JSON format, which Siri Shortcuts can understand. If that all sounds much too complex you might be able to find someone on [fiverr.com](http://fiverr.com/) to have a go for you, for a small-ish fee... Hope that’s of some use - sorry it doesn’t work out of the box! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 31/03/2023 Source: App User: Deez / Ishan Vankar Text: +++ User: Can I move my playslist from spotify to apple music? +++ Support: Yes! Playlisty works very well with Spotify playlists. But don’t take my word for it - you can download and try the free version to see if it does what you want. Bear in mind that it doesn’t go the other way though (Apple Music -> Spotify). +++ User: There is no option Am->Spotify +++ Support: Playlisty only works with Apple Music - it doesn’t need to show a separate Apple Music option - it already knows you want to transfer to Apple Music. To see what I mean: Tap on Spotify and then tap on a Spotify playlist. You’ll have options to Play to Save. “Play" means “Play right now, in Apple Music” “Save" pops up some options on how you want to save to Apple Music. It’s not like other transfer tools you might be used to - it’s much simpler/easier. +++ User: How do I enable two way sync? +++ Support: Please see my earlier comment: > Bear in mind that it doesn’t go the other way though (Apple Music -> Spotify). Playlisty only supports one way syncing. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace Mode to Mac app Date: 31/03/2023 Source: Website User: Jesús Text: +++ User: A question I have. I use the Playlisty app on the iPad, I use the experimental mode called "Enable Replace mode" and honestly it works great! But if I go to the Playlisty app on the Mac, it seems that the Enable Replace Mode option is not in the Mac app. Are you planning to launch it on the Mac app? Thanks!!!! Fantastic app! +++ Support: I’m glad it’s working well for you on iPad! Replace mode uses a new API provided by Apple. Currently they only make it available on iOS, not macOS, but as soon as it’s available on macOS we’ll implement Replace mode on mac. Unfortunately Apple haven’t said when this will be. Fingers crossed for this year… +++ User: You are great!!!! Thank you for the information!!!! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: transfer from spotify to apple music Date: 30/03/2023 Source: Website User: margret oellrich-wagner Text: +++ User: I was so proud to manage the transfer to apple music. but then I found out, that you only transferred 20 of my 129 lieblingssongs. what can you do? what shall I do? +++ Support: I’m afraid the basic version of Playlisty is restricted to 20 songs in each playlist. To do more than that you need to upgrade to the “Pro” version, which costs 3,49 €. Sorry! +++ User: thanks, andy, well I knew and paid 3,49 right from the start. what now? +++ Support: If you tap on “settings” does it tell you “you are using Playlisty Pro”? Or does it show you an advertisement for Playlisty Pro instead? +++ User: I find your invoice on my creditcard and I got 57 albums, but but only 20 songs. something went wrong.😑 +++ Support: And what does settings show? You have paid, but we need to make sure that the app knows that you have paid. If the app doesn’t show “you are using Playlisty Pro “ then you must tap the “Restore Purchases“ button to ensure Playlisty knows you have paid. Otherwise you will be limited to 20. +++ User: thanks, your advice worked well. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Can’t get app to sync Date: 28/03/2023 Source: Website User: Dave Text: +++ User: I’ve just downloaded the app but get the cloud no add error. I’ve followed the steps with turning sync on and off, restarted music, created a playlist and added tracks, quit and restarted apps, etc, but to no avail. Can you help? +++ Support: Thanks for getting in touch. Are you on a macOS or iOS device? And what version? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Synchronize between different platforms Date: 26/03/2023 Source: Website User: Jesus Text: +++ User: I would like to know (before buying Pro) if Playlist allows once transferred playlists (for example from Spotify to Apple Music) to keep both playlists synchronized. I mean, if I make a change to a playlist in Apple Music then the change is made in Spotify. +++ Support: Thanks for getting in touch. The short answer to your question is both “yes” and “no”. For the “yes”: Playlisty is able to keep a playlist already transferred from Spotify to Apple Music up to date with any further changes made on the Spotify side. In fact I believe it’s the only product that can truly update Apple Music playlists like this - it uses a new iOS feature that was only released by Apple very recently. However on the “no” side: - It will NOT sync the other way. Playlisty is all about getting playlists into Apple Music not out, so it won’t keep the Spotify playlist up to date with changes made on the Apple Music side. - You’ll need to be on iOS 16.1 or later (it won’t work on a Mac) and you’ll need to enable an experimental feature called “Replace Mode” in settings. See: https://www.obdura.com/faq/replace-mode/ for more about this feature. - If you want to do this automatically you’ll need to be comfortable with Siri Shortcuts and creating automations. See: https://www.obdura.com/playlisty/siri-shortcuts/ for more details. Hope this helps! +++ User: Thank you very much for your explanation. Both for the price and your attention I have decided to buy it :) I'm liking it a lot and I understood your explanation. The thing is that there is an app called songshift that seems that it does allow the direction on both sides in Spotify - Apple Music, I don't know if in the future you could do it. Anyway, thank you very much, I already bought it :) Good job! +++ Support: Thanks for your comments! We often use SongShift ourselves to sync from Apple Music to Spotify. It’s a great app, but last time I checked it couldn’t update Apple Music playlists like Playlisty can. It can add new Spotify tracks to the end of Apple Music playlists (meaning they get longer & longer) but I don’t think it can delete or reorder tracks, meaning the Apple Music playlist won’t stay in sync with Spotify. Playlisty can add, delete & reorder, meaning you can properly “mirror" playlists across from Spotify. Please let me know if you’ve found a way to do this with SongShift though! Hope that makes sense! +++ User: Wow, if it is as you say then your application is even better! Removing songs from a Spotify list to Apple Music to avoid duplicates is very important!!!! Then Playlisty is fantastic!!! Very good job!!! I just have one last question. I need to create a shortcut for Playlisty to automatically update the lists. I have seen the link you sent me and it is ok, but I see that for example when I insert "Import playlist" it asks me: URL or Playlist Text which is the name of the playlist. Do I have to create "Import Playlist" as many times as playlists I have in Spotify or can I somehow update all the playlists at once? Sorry if I'm bothering a lot, you are very kind. THANK YOU!!! +++ Support: The “Add to Siri” button on the “Save to Apple Music” screen will populate that link for you, if it helps. But if you want to update a number of playlists in one shot I recommend taking a look at this Shortcut on RoutineHub: {Bulk Playlist Sync} It lets you put a load of playlist URLs in at the start of the shortcut and will then import them all for you in one go. By the way, if you are using Shortcuts I strongly recommend turning on Notifications for Playlisty - it will be much clearer if things go wrong. Hope that makes sense! +++ User: Thank you! You are very kind!!! Perfect. To avoid copying the url of each playlist, do you know any shortcut to get all the urls of all Spotify playlists? That would be very useful to save it in the image I attach as text. +++ Support: The quickest way I know is to go into each playlist in Spotify, tap the … menu and select Share -> Copy link to playlist. If you find a faster way please let me know! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 25/03/2023 Source: App User: Ramy M. Samy Text: +++ User: Why i cannot link Apple music. I need to transfer my music from Spotify to apple music. About 750 songs +++ Support: Do you get a message from Playlisty when you try to connect? Usually the message will give you some steps to try to get Playlisty to connect successfully. If Playlisty can’t connect it’s because your device is telling it there’s a problem. There’s nothing Playlisty can do to work around this - you need to fix the underlying issue. If you’ve tried all of the steps that Playlisty recommends, send me a screenshot of the error message and maybe we can do some more debugging. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 23/03/2023 Source: App User: Tristan Watts Text: +++ User: Hello am I able to send palaulist and my music from Apple Music to spotify +++ Support: I’m afraid the short answer is no, we don’t currently support exporting to Spotify (or anywhere else). Our focus with Playlisty has always been on getting music into Apple Music, not out, which is why we think we do it better than other tools. Having said that, it’s one of our most commonly requested features so we’re definitely not ruling it out at some point in the future. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/03/2023 Source: App User: Adam Nachtrab Text: +++ User: I was just curious since I recently bought the pro version of Playlisty, if there is a way to export an Apple Music playlist to another service, such as Spotify? It’s really nice that the importing works so well and Pro is only 2.99, but it would be even better if exporting was possible. I might have just missed it, but I’m not sure. Thank you! +++ Support: I’m afraid the short answer is no, we don’t currently support exporting to Spotify (or anywhere else). Our focus with Playlisty has always been on getting music into Apple Music, not out, which is why we think we do it better than other tools. Having said that, it’s one of our most commonly requested features so we’re definitely not ruling it out at some point in the future. +++ User: Sounds good, and I expected as much! I will agree that the importing is super easy and works better than other apps I’ve tried. Thanks! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Spotify —> Apple Music transfer match using local version of file Date: 19/03/2023 Source: Other User: Alex Ryans Text: +++ User: Hope you and the Playlisty team are well - excited to be able to ship v3.0 soon, I’m sure! Just dropping in with a quick question that I had re. the ‘matching’ of songs that I already have in my own iTunes/Music Library, from a Spotify import. I’ve recently added a number of songs to a Spotify playlist which is being transferred to Apple Music nightly, but I’ve noticed that some of the songs which end up in the resultant Apple Music playlist are actually versions from iTunes Match/my own version of the songs from my own music library (not Lossless/Dolby Atmos etc), rather than than the ‘upgraded’ (sound quality) Apple Music versions. I’ve checked some other songs where this is the case and I can’t see that the Apple Music playlist is using my own versions of the tracks but, for this string of seven tracks, they’re all my local versions which are of inferior quality to the AM equivalent. I’ve verified this by checking the album art (I have a special import version from 2008 in my own library, which isn’t available to stream online), which is different to the ‘standard’ version on Spotify/Apple Music and using the ‘Show Album’ button takes me to my library version of the tracks, rather than the album’s Apple Music equivalent. They also don’t show the Lossless badge when playing the track. Is this a Playlisty issue or a quirk or Apple Music matching? Screenshots attached of the seven tracks (across two albums) and the Now Playing screen, w/o the Lossless badge. +++ Support: Good to hear from you. You’re not the first person to notice this but it’s not something we’ve ever been able to reproduce ourselves. When Playlisty searches for songs it only ever uses the Apple Music catalog, and the songs we add to playlists are only ever added using their AM catalog Id’s. What seems to be happening is that somewhere along the line Apple Music says “Hmmm - I’ve already got a track in the user's library with that catalog Id on it so I’ll use that instead”. From what we can tell it then actually replaces the catalog Id we gave it with a local library Id. Even more annoying: if you then delete that track from your library it will delete that same track from any playlists which contain it. Does that sound like what could be happening? It would be interesting to know if turning off “Replace mode” and then creating a playlist the old way shows the same behaviour. Unfortunately the behaviour seems to be pretty deep-down in Apple Music and we haven’t yet found a way around it. We will keep looking though: the deleting-tracks-from-your-library issue is something we’d really like to have a fix for. P.S. We just shipped v3.0 (yesterday was our first full day). Great to get it out & no major issues so far! +++ User: That sounds exactly like what’s happening! Congrats on the v3 launch - missed the public release with me being on the beta. I’ve just switched over to the release version of Playlisty (have deleted the TestFlight version for now), and have tried to import the same playlist (under a different name - “Music (Test)”), without enabling Replace Mode in the Playlisty settings, but it’s now failing to complete the import (the playlist has ~3.5K tracks, and it seems to be failing after importing just 310). Is this because I’ve already got the playlist in AM, albeit under a different name (just “Music”)? Have attached a screenshot of the error, but happy to send a screen recording of the full process if that would be helpful. +++ Support: Hope you don’t mind but we actually follow your “Music” playlist (you sent us a link once) and frequently use it for testing purposes. It’s not the longest playlist we test with by any stretch but it hits memory the hardest because the average number of possible versions of each track on that playlist is higher than anything else we’ve seen. It’s just about the most difficult playlist to copy that we’ve ever found! Anyway that error is an unusual one: it means Playlisty got an error back from AM when it tried to write a block of tracks to your playlist (happens a lot), tried to read the block back to see if it succeeded (so it would know whether to retry or not) and got a bunch of tracks it wasn’t expecting, which is pretty much un-recoverable for Playlisty. Very likely this was due to a previous error recovery that failed but wasn’t detected by Playlisty and you now have a duplicate block of tracks in that playlist. I’d recommend deleting the playlist and trying again if you get that error. I did just try importing “Music” here and it worked fine (3,534 tracks?) so hopefully if you try it again it’ll succeed. +++ User: Not at all, very happy that it’s useful for you, please continue to use it however you wish if it can help you with testing. That’s fine, I’ll leave it for a little while and try the import again later. I’ve just run it again and it’s got about 2/3s of the way through the transfer before giving me the same error again, which is much further than it got previously (3110 songs transferred this time), but maybe it just needs a bit more breathing room before I try it again. I’ll report back on the status of those specific songs when it’s done and see if using the ‘old’ way of importing a playlist, without using Replace Mode, has given me the AM version of the tracks, rather than my own. +++ User: Ah, it’s done! I can (sadly) confirm that not using the new Replace Mode doesn’t affect the matching of the tracks - they’re still finding the local version of the songs, rather than the Apple Music one. Not sure where to go with this one - it’s not causing me undue stress, just something I noticed and thought I’d send across - but hopefully it’ll help you and the team with going some way to maybe diagnosing and finding a fix, which I’ll watch out for in the release notes on future TestFlight builds. +++ Support: Thanks - that’s good to know. A while ago I went through a process of archiving all of my personal album rips & purchases off to a disk and then replacing them with their Apple Music versions. It was quite a bit of effort but I don’t personally see these issues now - might be worth considering. In case it helps, Playlisty can help you with this: if you supply it with a list of albums in a file and tell it they are albums, it will match & import the whole albums instead of individual tracks. Makes bulk importing albums a bit easier. +++ User: Oh, that’s super useful to know, actually, because I’ve been wanting to start with a “clean slate” for a while, after moving to Apple Music. I’ve got thousands of albums from the pre-streaming days in iTunes and have been looking at the best way of removing all my non-bespoke/unique albums and replacing them with Apple Music versions, so my library would mostly be Apple Music tracks/albums and then just a small amount of personal tracks/DJ mixes etc which aren’t available on Apple Music/streaming at all. I’ll have a dig through Playlisty and see what the best way to achieve this would be - thanks for the tip! +++ Support: Here’s a bit more detail: https://www.obdura.com/playlisty/album-list-imports/ +++ User: Amazing, thank you. If you don’t mind, I have a few questions about this, which the support document doesn’t quite answer, if you wouldn’t mind casting your eyes over them, please? 1. Do I need to feed Playlisty only a curated list of albums that I want it to match, which excludes any custom DJ mixes/albums etc that are in my library, or will I be able to feed in a CSV of my entire library, and it’ll only match the tracks/albums it can, and leave and/or ignore the rest? 2. Can I import incomplete albums using this same method? For instance, if I tell Playlisty the CSV I’m importing are albums, but some of the albums are just single tracks from that album, will Playlisty skip them, or will it just import the single tracks that are actually in the CSV and not the rest? 3. What’s the best way to get started with this as a ‘clean slate’? I’ve taken a CSV export of my entire local file music library so, now I’ve got that, could I backup my local files so I’ve got a copy of them on an external drive, then feed in the CSV to Playlisty, get it to re-import the Apple Music versions of the albums/songs, and then re-add any bespoke tracks I want to be available in the cloud alongside the AM versions of the songs? +++ User: -> 1. If you’re not talking about 00’s of albums I’d probably feed Playlisty an unedited list. It will try and match everything and probably make quite a few mistakes, but it’s easy enough to scroll through the list and skip the matches you don’t want. However if you’ve got a very long list it might be better to do it in Excel or some such, and curate it first so that it’s a repeatable process if you decide to start again. That’s what I did. 2. If Playlisty is in “album mode” it will only match against the AM album catalog, so if you feed it (say) “Penthouse and Pavement - Heaven 17” you’ll get the full album, not the track with that name. When you save the results of matching I’d recommend having a dry run and saving it to a playlist before saving to your library. That way you can see exactly what you’ll get before you end up with 000’s of tracks in you library. 3. Yes that sounds like a good plan and is pretty much what I did. I’d try some small scale dry-runs first just so you’re comfortable all of the stages work (e.g. is your CSV file in a format that Playlisty recognises? Does it contain album names, not just track names?). In case it helps I’m attaching the actual list I used for my migration - you should be able to read it in Playlisty using the files tab and see what it looks like. +++ User: That’s amazing, thank you so much, as always, for your help and support. I’ll watch out for updates to Playlisty in TestFlight and make sure I’m testing new features as much as I’m able, to report any bugs to you and the team. All the best (and I’m very glad my “Music” playlist can be of some help to you!) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: error 500 Date: 19/03/2023 Source: Website User: Keaton Sondreal Text: +++ User: I've been syncing a ton of my old Spotify playlists. I recently ran into an issue where it says "Apple's servers returned an error 500 which means they may be too busy to handle your request. Check the Music app and try again if not successful" There seems to be no error in Music (other than the playlist isn't there) and it's been doing this for several days now and for any and all playlists lately. Is there anything I can do to resolve the issue on my end? Thank you - this is the best playlist syncing app I've used and I've used a LOT of them over the years!! +++ Support: Thanks for getting in touch. We do see Apple’s servers throwing error 500s quite a bit when things are busy, but if it’s doing it for everything then that sounds odd. Is there any chance you could send me a screen shot of the error? Also a link to one of the Spotify playlists which are failing? If you are on iOS you might want to try toggling “Replace Mode” in Settings -> Experimental features (if it’s on, turn it off, and vice versa). It might help us narrow down the issue. Finally I recommend logging in to https://music.apple.com/ (the cloud version of Apple Music) to check that your library there is in sync with your local library (all the right playlists & tracks). Sometimes we see this error when things get really out of whack. +++ User: Thanks a lot for getting back. It's for every playlist lately. Attached are screenshots from two playlist attempts from today. One of a single playlist, one of five. Here's a link to one of the playlists included: https://open.spotify.com/playlist/2uoUeKUMHqmWYwfPrDKQ2A?si=12762577cb204e27 To be clear though, while these examples do have emoji in the titles, it's only because they're sorted near the bottom and I grabbed them right now. Ones that don't have any emoji titles still fail as well unfortunately. I'm on Mac and not iOS with this and don't see a "Replace Mode" in the experimental features. Should I try this on iOS instead? I didn't want to complicate things atm. I did log into [music.apple.com](http://music.apple.com/) and the library seems to match but I also know it's been trying to sync my genius settings sometimes recently too which I haven't seen come up in years. This was after I started importing about 200+ Spotify playlists. I've let it go and it seems to complete it though. I hope this information helps. Let me know what you'd like me to try next, I'm up for anything and really looking forward to syncing the rest of my Spotify playlists and being done with Spotify for the time being. +++ Support: Thanks Keaton. Emoji’s shouldn’t be an issue, and in fact that playlist works fine for me. I suspect there might be some kind of Apple Music sync issue going on if it’s happening to everything. I’d definitely give it a go on iOS as a next step - copy something small using Playlisty and see if it appears on your Mac. If it doesn’t appear then we’re probably looking at an Apple Music sync problem, which is not unusual unfortunately. The usual solution for these issues is to turn off “Sync library” (Settings -> General on the Mac), quit the app, restart & turn it on again. It will take a while for everything to re-sync but usually works. Let me know how you get on either way. +++ User: I just tried it on iOS. Here’s a screen shot of when I left replace mode off and when I turned it on. Neither worked. I’ll try changing sync library next. +++ Support: Thanks for those. Can I just check if you’re using “Add” mode or “New” mode to save the playlists? +++ User: I've typically done "New" (and in hindsight should have used "Add" to manage a few duplicated ones) but both give me the error 500 still. I turned off "Sync Library" for a while in Music, restarted, and turned it back on and, after about 30 min of it syncing up, the notification went away at the bottom of the screen and then Playlisty gave me the error 500 again as I tried syncing up a single playlist again. I feel this is probably more of a Music issue than a Playlisty issue, but it's strange that it appears to work for you to sync up the same playlists. Let me know what you'd like me to try next but no rush. I appreciate your fast responses but don't mean to steal your day either. Thanks for all of your help so far. +++ Support: Thanks Keaton - that’s really helpful. It’s definitely not an issue we’ve seen before - error 500s are common but tend to happen when Apples’ servers are overloaded and aren’t usually tied to a single user as seems to be happening with you. I suspect this is going to need some thought on our part. We definitely want to get to the bottom of it though - it’s coming across issues like this (and getting to the bottom of them) that makes Playlisty better. Would you be Ok if I add you to our beta programme? You’ll need to install an Apple app called TestFlight (you’ll get full instructions if I add you). It means we can get debug builds to you, and it also means you can install the previous version of Playlisty (2.26 build 441) to see if that makes a difference, which might be the best next step. Let me know if that’s Ok. +++ User: Yep feel free to add me to the beta as long as it isn't destructive to any playlists. I have TestFlight both on my Mac and iOS (OmniFocus 4 beta and a few others I've tried in the past) so I'm comfortable with that. For what it's worth, I synced over 200 playlists in a single day at one point this past week (this was before your update this week too so it wasn't related to that, it was on Monday or Tuesday). Could Apple Music have an issue there? Basically, my goal was to move as many of my Spotify ones over to Apple Music as I don't currently use Spotify and have been long-term worried about them closing out API and 3rd party app access as they have in the past from time to time so I felt this was the easiest way to preserve some of my favorite playlists. Thanks again +++ Support: I’ve added you as a beta tester of both our Mac & iOS versions. If you get a moment could you go into the previous builds section and try version 2.25 build 427? It probably won’t fix the issue but it may give a more comprehensive error message. It certainly won’t do any harm to your playlists. +++ User: Thanks, Andy. I just shared a screenshot of the longer version of the error message. I've attached it here for visibility (but know it's the same one I sent through Beta Feedback). I hope these help! +++ Support: Many thanks! Email is much quicker than via TestFlight - this is very helpful. +++ User: First of all, thanks for your patience working through the issues you've been seeing. I hope you don't mind but I have a few questions for you, based on reviewing some previous issues I've found in our support logs which look similar, at least at a superficial level. 1/. Do you have a large Music library? By "large" I mean thousands of playlists or tens-of-thousands of songs. The easiest way to count your songs is to go to the Songs tab on a Mac and enable the status bar. Apple Music has a hard limit of 100k songs in your library which can be surprisingly easy to hit depending on what other options you have switched-on. 2/. Are you on the latest versions of iOS & MacOS? We saw quite a few issues on iOS 16.0 / MacOS 13.1 and would definitely recommend being on the latest versions. 3/. Is Playlisty authorised in both your Apple Music account and also your local libraries? The easiest / quickest way to check this is probably to delete the Playlisty app, wait a minute or two, and then re-install from the app store. Playlisty will do a full authorisation check as part of the re-installation. That's it for now. We're still brainstorming potential causes but the 3 above are are the top of our list. +++ User: I'm happy to answer your questions: 1. I have an enormous Music library and I apologize for not leading with that. I have 104,876 songs in my Songs tab. It's been a combination of using iTunes since the debut of it and being really fast and loose following or creating interesting playlists in Spotify where there must not be a limit? 2. I'm on the latest versions of both and update my apps daily. 3. I'll delete and reinstall later today but I'm guessing 1) is our issue. Thanks again for spending so much time on this. +++ Support: 104,876 songs in my Songs tab. Almost certainly this is your problem. There’s a hard limit of 100,000 Apple Music tracks allowed in a library. Any matched, purchased or ripped tracks go on top of that so I'm guessing that accounts for the other 4,876 tracks. This used to be a “silent” error, i.e. Playlisty would get told that everything had saved correctly when in fact nothing had been saved, but we repeatedly complained to Apple that this wasn’t how it should work and it looks like they have now fixed that for us and are now throwing 500 errors when the limit is reached. I’m glad they’ve made this change and also glad that we now know about it - thanks to your help! Usually people hit this limit because they have the “Add songs to Library when adding to playlists” option (or it’s iOS equivalent) enabled (which is the default setting). We usually recommend to anyone that will listen that they should turn this OFF as soon as they start using Apple Music. I personally use my library only for storing my favourite albums. Everything else goes in playlists and stays out of my library, for this very reason. If I were you I’d make removing a few thousand tracks from your library the next step. Once those deletions have sync’d across your devices you’ll hopefully find that Playlisty works again. Note that this 100k limit only applies to your library and I’m not aware of any limit in playlists. And actually I think the Spotify library limit is much lower - something like 10k tracks - so AM is actually better in this respect. All the best and thanks for your help. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Request Date: 17/03/2023 Source: Other User: Patstar1659 Text: +++ User: Hey, could you add on option to only transfer songs from the AM library? So like when transferring a spotify playlist, only matched songs in my AM library will be added. +++ Support: Thanks for getting in touch. I’m not sure if that’s possible but it’s certainly something we could look into. I’m curious why you’d want to do this though - it would strip all “new” music from the playlist, when most people actually use playlists to discover new music. Could you share a bit more detail on why you’re looking to do this? +++ User: I edited some songs and uploaded them to my library, so i’m not able to tell until I hear the song. I also change a lot of “start time” and “end time” in songs, so same problem there when adding the wrong version. The wrong metadata/cover art bugs me as well. I use both spotify and AM, but the latter is for no-skip listening. I’d much rather everything be from my library and manually add new songs. Besides, Playlisty already makes it super convenient with the “missing songs” feature. Thanks for taking an interest and getting back to me so darn quick! +++ Support: Got it, yes that makes sense. In fact a few other people have asked to be able to match against only music they own, not just against anything in Apple Music, so that they know their playlists will still be Ok if they cancel their AM subscription. Feels like it’s a similar requirement? I’m going to add that to our list as I can see it would be a handy feature. That doesn’t necessarily mean it’ll ever get done as it’s actually quite a bit of work (Playlisty only searches the AM catalog at the moment and adding a whole new searcher would be a big task) and we’ll need to see sufficient demand for it. However I guess that’s progress of sorts: it’s not a definite no! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Replace on iOS16.0.2 says it only works on iOS 16+ and to upgrade. Date: 15/03/2023 Source: Website User: Ed Text: +++ User: Replace throws an error to upgrade to iOS 16 but I am running the latest iOS 16.0.2 already. +++ Support: Sorry that message is slightly out of date: unfortunately we found some late-breaking issues with iOS16.0.x so had to set eligibility to iOS16.1 as a minimum, although we’d actually recommend that you upgrade to a more recent version e.g. iOS16.3+. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Soundcloud Date: 10/03/2023 Source: Website User: Dayna Shaw Text: +++ User: When I click add sound cloud user by url the interface does nothing. I’m on iOS 16.4. +++ Support: Thanks for letting us know - that looks like a bug: it’s working on Mac but not iOS. We’ll make sure it’s fixed in the next release. By the way the current iOS 16.4 beta has some serious bugs in it that will cause Playlisty to crash if you use Playlisty “Replace Mode” - we’d recommend staying on 16.3 until Apple sorts these issues out. +++ User: Thanks for pointing this out - we’ve found the issue and are testing a fix. Would you like to join our beta programme so that you can get the fix first? In fact the version currently being tested has a new “Discovery” tab into which you can type a Soundcloud user Id, meaning that you don’t really need to use the “Add user URL” menu any more. Let me know. +++ User: Thanks for the quick response. I love betas. I’ll take the invite. :) +++ Support: You’re in - you’ll need to download it from TestFlight. To find a Soundcloud user go to the artist discovery tab, type their Soundcloud Id in at the top and hit enter. +++ User: No luck still, but I’ll check back in a week. +++ Support: Did you get the TestFlight mail? The menu fix isn’t released to our beta testers yet - hopefully we’ll get that out later today. But as below, in the version currently in TestFlight you should be able to follow a Soundcloud user using the new Discovery tab instead. +++ User: Oh so the beta came through alright. Thanks for that :). Unfortunately I still had trouble with the discovery tab. I’m gonna wait for your next patch and poke around more. Thanks for your helps. :) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Tidal Date: 22/02/2023 Source: Other User: Will Storr Text: +++ User: Love the app - really fantastic. Sorry if I missed this in the FAQ but are there any plans to support Tidal transfers to AM? +++ Support: Thanks for the feedback! Unfortunately we don’t currently have any plans to do Tidal and it’s not something we’ve really looked at. But having said that, the first step is for people to ask for it so your mail makes it just a bit more likely to happen… Fyi...[Last.fm](http://last.fm/) is our next target (it will be in our next release). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Unable to import - using Pro Date: 05/03/2023 Source: Website User: Hudson Harding Text: +++ User: I have a large collection of playlists in Spotify I keep hitting the error “Something went wrong! The following errors occurred while reading your playlists: And then a list of playlist titles with errors noted against each of them including ‘looks like a problem at Spotify. Maybe try again later?’ and ‘this playlist is temporarily unavailable on Spotify’ tripping up the export from / import to process kind of making the app somewhat redundant Wonder if you could assist? Thanks +++ Support: Thanks for getting in touch & sorry to hear about your Spotify issues. Does this happen with every playlist you try to import? Or is it just certain playlists that seem to trigger an error? And would you be able to share a link from Spotify to one of the playlists that are failing? It might be that Spotify are temporarily having problems at their end: we often get errors from them when reading playlists but normally Playlisty can work around this. However there are limits to what Playlisty can do to recover, unfortunately, and often the solution is simply to wait a bit and try again. +++ User: Thanks for the email. I’ve had some success when not importing my entire collection of playlists from Spotify somewhat defeating the purpose of the app Subsequently it seems completely broken trying to import even single/two playlists Code dump screen grabs attached +++ Support: Thanks for the screen grabs. Those errors look like they are coming from Apple Music, not Spotify, so that’s progress of sorts. Are you able to share links to those Spotify playlists with us so that we can see if there’s anything odd about them? Also can I just check whether you have “Replace Mode” switched on? If you do, please turn this off. Finally can I just check what version of iOS you’re using? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Errors Date: 03/03/2023 Source: Website User: Matthew K Text: +++ User: I just wanted to report than anytime I try to import(and replace) a playlist the app crashes and does not complete. +++ Support: Sorry to hear you’re having a problem and thanks for getting in touch. Did you get any kind of error message when the app crashed? Also it sounds like you have Enable "Replace Mode” switched-on in the Experimental Features section - does the app still crash if you switch this off and import as a new playlist? Finally would you mind sharing a link to whatever playlist you’re trying to import? It might enable us to re-create the issue at our end. +++ User: You know this is probably my fault; I forgot I was on 16.4 beta which I am assuming is the cause. I have attached the screen recording to show the process and at what point crashes. Sorry to waste your time – this one’s probably on me! +++ Support: Ahhh - yes, I’m afraid we know about that one: Apple introduced a MusicKit bug in 16.4 beta which means editing playlists no longer works. We escalated it to them over a week ago - hopefully we’ll see a fix shortly. In the mean time your only options are to switch-off replace mode or go back to 16.3, Sorry! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/03/2023 Source: App User: cowrie.01shutout Text: +++ User: Hi could you help me with this error in scratchpad? Something went wrong! The following errors occurred while reading your playlists: "Playlisty Import - 03/03/23": The operation couldn't be completed. (Playlisty.PLResponse.QueryError error 2). +++ Support: Hmmm - not a very helpful error is it?! It just means it got an unrecognised error from wherever you tried to read the playlist. Can you share with me the link(s) or text you pasted into Scratchpad? +++ User: I was trying to sync multiple playlists using scratchpad. How do I enter multiple playlists links. ? What I did was just pressing enter after every link . Should I use “,” or something else? Also could you introduce a single button press for syncing all playlists that have replace mode enabled?? +++ Support: Just use enter after each one. I just copied the 3 links lower in this email and pasted them into scratchpad as follows: It works fine. .. Also could you introduce a single button press for syncing all playlists that have replace mode enabled?? We couldn’t build that into Playlisty itself I’m afraid - Playlisty doesn’t store any information about syncs you’ve done previously and we wouldn’t want to change that. However you can already achieve the same thing with shortcuts (https://www.obdura.com/playlisty/siri-shortcuts/). You could even set it up as an automation so you don’t even need to press a button at all. +++ User: How to create Siri shortcut here? +++ Support: You’ll need to create it manually but I’d recommend creating a Shortcut which holds a list of URLs as Text at the start (so you can easily add new ones) and then loop through that, line by line, getting Playlisty to import each one. If you don’t feel confident doing that yourself then you might be able to find someone on fiverr.com (http://fiverr.com/) to do it for you? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Shortcut Support Query - iOS Date: 25/02/2023 Source: App User: Grace Gibson Text: +++ User: Any advice? I can’t get any of the shortcuts to work. They all fail even though they aren’t very big. I do have a large Apple Music library ~60k songs. +++ Support: That definitely shouldn’t be happening. Apple Music has been a bit unstable the last few days - perhaps there’s still problems on their servers. If you run the same sync’s using the app (rather than shortcuts) do you get any errors? +++ User: Thanks for the quick reply! No, no errors if I run them in the app. But the “checking sync status” step takes a reeeeeally long time. And doesn’t seem to work in the background. If I multitask to another app (like this email) it doesn’t seem to pick back up processing until I switch back over to having Playlisty in the foreground. +++ Support: Thanks for the extra information. It does sound like your local & cloud libraries are somewhat out of sync, probably because things are running very slow at Apple’s end. We’ve seen a few problems like this today. Your best bet is probably to give it a few hours (or maybe wait until tomorrow) and then try again. Shortcuts have very strict time limits within which they have to run and if things are running slow there’s not much we can do from the Playlisty side, unfortunately. If it’s still not running tomorrow please get back in touch- we can try some more detailed diagnostics. +++ User: Unfortunately shortcuts remain unsuccessful. I have a few other shortcuts that add songs to Apple Music playlists, and those are working without issue. Let me know if there’s any info I can provide that would be helpful for diagnostics. +++ Support: Can I just check: on the shortcuts which are giving you that error do you have the "Repeat 30 times / Check whether your playlists have finished importing / End Repeat” steps added? I notice you had those steps on your "Daily Mix 1” playlist that was failing before, but that error seems to be on a different playlist (“At sunrise, daily”?) so it would be worth checking. It’s possible that the error you are seeing today might not be the same as the one you were seeing previously and that adding those steps will clear things up. If those steps are definitely there, would you be able to share a link to the failing Spotify playlist with us? We can then see if we can reproduce the issue at our end. P.S. If you haven’t already done it I’d recommend going in to Settings -> Notifications -> Playlisty and enabling “Badges”. It will make it much easier to see if you have had any errors running your shortcuts. +++ User: Here’s a direct link to one of my Playlisty shortcuts (they’re all setup the same and none work). I’ve also attached a screen recording so you can see what I see. Thanks! Oh, and here’s the link to my Spotify playlist as requested (in case it doesn’t show up in my shortcut link) +++ Support: Thanks Grace - that’s very useful. First of all, that shortcut works perfectly for me so I don’t think it’s an issue with your library and I don’t think Playlisty is having any issues with the playlist itself. However I notice from your video that you have “show when run” enabled when the shortcut is running in background mode. That will basically stop the shortcut from reaching the next line in the shortcut (the Repeat loop) so you should always leave this switched OFF when running in background mode. That switch isn’t actually anything to do with Playlisty - Shortcuts add it automatically - and it’s a real nuisance. Would you mind turning that off and trying again? +++ User: Thanks for the tip, Andy. Unfortunately, the issue seems the same wether the “show when run” radio button is on or off - all shortcuts still fail before making it to the repeat line when running in the background. Any other recommendations of things to try? +++ Support: Thanks Grace. There’s nothing obviously wrong with your shortcut now. I’m starting wonder if the size of your library might be a factor after all. Can I ask roughly how many playlists you have? Fyi…before you get that error Playlisty needs to do two things: 1) It asks Spotify for the initial details of the playlist (name, description etc) 2) It asks Apple Music for a list of your playlists, so that it can work out if it’s a new playlist or not. It has to get all this done within 5 seconds or your iPhone will kill the shortcut with the error you are seeing. Normally this is not a problem but I’m starting to think that if you have a LOT of playlists then step 2 might be taking longer than 5 seconds, especially if Apple’s servers are running a bit slow. It’s just a theory but this is not an issue we’ve seen before so I’m afraid I don’t have a quick fix at this point. +++ User: Thanks for the additional details, Andy! I appreciate you taking the time to help figure out my issue. I think my Library size is surely a factor. I have 119 Personal playlists, 140 Smart playlists, and 1,184 Apple Music (Public) playlists. Is there any way to allow the shortcut more than 5s to find the playlist? Or have it only query the Personal playlist type for the list needed to work out if it’s new or not? +++ Support: Wow. That number of personal playlists won’t cause a problem and neither will the smart playlists. But 1,184 AM playlists is definitely going to push it! Unfortunately Apple rigidly enforce that 5 seconds rule - there’s nothing we can do to extend it. I think we’re going to need to go away and think of some potential solutions (I can already think of a couple) and then come back to you when we’ve got something to try. Would you be amenable to joining our beta programme so that we can ship you a new version if/when we have something for you to try? In case you’re interested we’re in the middle of beta testing our v3 release at the moment which has some significant changes - specifically a new "music discovery" tab. It means installing an Apple app called TestFlight (you’ll get full instructions when I add you). +++ User: That sounds like a great path forward, Andy. Thank you for being open to coming up with a solution! Yes, please add me to your beta program! I have beta tested apps in the past and am familiar with the process. Thanks again! +++ User: The invitation should be with you now. We take these kinds of issues very seriously. For Apple Music matching we like to think Playlisty is a long way ahead of competitor products, but that’s in large part because of users such as yourself who work with us to make it better. +++ User: We’ve just released a build which we hope will eliminate the issue you were seeing with shortcuts. If you get a moment I’d be very grateful if you could give it a try & let me know how you get on. This build will still be quite slow if you have a library with lots of playlists (such as yours). However we’re hopeful that we’ve moved enough processing out of the initial 5 seconds to ensure that timeouts will no longer happen. I think we’ll be able to further speed-up overall processing on libraries such as yours but that will be a longer-term endeavour. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 24/02/2023 Source: App User: Cdmeek Text: +++ User: Hi, I have an issue with importing a playlist from Spotify. It’s worked in the past but today it is not. See attached screenshot. I was importing this to existing playlist. Link to Spotify playlist is. https://open.spotify.com/playlist/6zWLdPV6hxBFYy4vF3mj8q?si=c8Kj33FkSDCb1x6SPoK12w Thanks. MusicKit Error "No related resources": No related resources found for tracks (404) +++ Support: Thanks for getting in touch. I’m afraid we’ve been seeing this error occasionally since the start of the year. The error is actually coming from the Apple Music servers - they are failing to find some of your existing playlist for some reason (Playlisty needs to read your current playlist so that it can work our which tracks are new). Unfortunately it’s not an issue we can fix from the Playlisty side but luckily it always seems to be temporary - it’s worth retrying a few times now and if that doesn’t work try again in an hour or three or even tomorrow. Alternatively if you copy the Spotify tracks to a new playlist that ought to work too as Playlisty won’t need to read your old tracks. If the error doesn’t go away please get back in touch - there maybe some more debugging we can do. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 20/02/2023 Source: App User: Tejas Vernekar Text: +++ User: So I recently purchased the pro version of playlisty, and when i tried to save a playlist from Spotify, I got the following error: Unable to access your Apple Music library. The error message was: Device reports that Music in the Cloud is not enabled Here is a screenshot of the issue: Can you guys help me out on this issue? +++ Support: Can you take a look at the “Music” section in the Settings app? There should be a setting in there called “Sync Library”. This needs to be on but your iPhone is telling Playlisty that it’s off. Can you switch it on and try again? If it’s already on you might need to switch it off, wait a bit, and then switch it on again. Let me know how you get on. +++ User: I followed your instructions and It’s working perfectly fine now! Thanks alot :) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Apple music to Spotify transfer Date: 20/02/2023 Source: Website User: Daniel Filip Bernhard Text: +++ User: I am interested in your app but what I really want to do is transfer my Apple music playlists to Spotify. Is this a built in feature? Or can you create a playlist in Spotify, sync them and then fill it with songs from Apple music? +++ Support: I’m afraid the purpose of Playlisty has always been to get playlists in to Apple Music, not out, so to transfer to Spotify you’ll need a different tool. There’s an app called SongShift which we sometimes use for this purpose - might be worth try? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 19/02/2023 Source: App User: Steven Lloyd Text: +++ User: Like many I am making the transition from Spotify back to Apple Music. Using your app, the pro version, I was able to transfer my liked songs but it seems with problems. Below you can see the screen shots of the errors I am receiving. - This song is not currently available in your country or region. - This song is not synced across your devices. I would say that a good 50% of my library is not accessible. Can you give advice on this? +++ Support: Sorry you’re seeing this: we used to see this issue a lot with Apple Music - it’s a common problem when transferring playlists - but I have to say I thought we’d cracked it with Playlisty some time ago. Do you mind me asking what region you’re in? And also is it only your loved songs which cause this issue or do other Spotify playlists do this as well? Finally, would you mind sharing a Spotify link with us to one of the playlists which demonstrates the issue? It would hugely help us debug it. If it’s only your loved songs which show the issue I think you’ll need to copy them to a normal playlist before you can share a link to them from Spotify. I’d completely understand if you’d prefer not to share your playlists with a stranger on the internet though, so no problem if you’d prefer to not do this! By the way, the usual fix for this is to wait a couple of days. Apple Music seems to gradually catch-up and restore access to the “missing” tracks eventually. However it’s extremely annoying and we’d like to get to the bottom of the issue if possible. +++ User: Firstly thank you for your rapid response. This is very much appreciated. I can share a link to another playlist that I tried to transfer, this is almost all unavailable in Apple Music. I am in the U.K. region, although currently in Germany. Something even more peculiar is that on my MacBook it seems that everything is available. Only on iOS devices do I see this issue. Some more background, I have only resubscribed to Apple Music today after I gave up on it about 2 years ago when I last tried to make the transition. I remember now that this very issue was what caused me to stick with Spotify. At that time I was using the solution from one of your competitors and I had hoped that issue was more related to that. But this time I am determined to make the transition, even if I have to transfer every song in an 11 year library but hand. Thanks for the great work +++ Support: Many thanks for that. We’re UK based too, which should make things easier! Interestingly I just tried importing that playlist on an iOS device here and have been randomly playing songs from it for a few minutes and so far have not seen any issues with itat all. However it reminded me that we had another customer who was seeing exactly this issue a few months ago, across multiple devices. In the end it turned out to be a sync problem in Apple Music and the fix was as follows: 1. Go into Settings -> Music, and disable “Sync Library”. 2. Wait a few seconds to make sure it’s real switched-off (sometimes it turns itself back on again for some reason). You’ll know it’s worked when you can no longer see any of your playlists in the Music app 3. Reboot your device 4. Re-enable Sync Library again and give everything a chance to re-sync Repeat the above for each device that isn’t working. Worth a try? +++ User: More than worth a try, this fixed the issue immediately. Thank you for this. Enjoy the rest of your Sunday +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlist migration (Apple Music Match to Apple Music) Date: 14/02/2023 Source: Website User: Billy G. Text: +++ User: I have about ≈15,600 iTunes tracks in my Apple Music library. I've isolated them into a single smart playlist: [ cloud status is not Apple Music ]. I'd like to change the source of these tracks to Apple Music. Apple seems clueless about this since no-one has ever had to do this before. I'm currently using an M1 iMac with MacOS Ventura 13.2.1. Can your product facilitate this task? +++ Support: Possibly, although how well it works will depend how good your metadata is. The good news is that you’ll be able to see how well it’s going to work with the free version of Playlisty; you’ll only need the pro version right at the end when you save the results. To try it out, download & install Playlisty and head over to Settings and scroll down to the Experimental section. In there select “Enable your local music library as a source…”. Next go to the ‘+’ menu at the bottom of your source list and add your local library from the Apple Music section. You’ll now be able to browse your playlist and potentially save an Apple Music version of it back to your library, after matching. Alternately another approach might be to export your playlist as an XML file from the Music app and simply use Playlisty to import it using the Files tab. Both approaches should work- let me know how you get on. +++ User: Awesome Andy! I just realized I could also export my list to a different format; then re-import to Apple Music. Many Thanks +++ User: I exported all my playlists using Export for iTunes to M3U format, where each track contained Artist, Album & Title. Then I imported a few playlists using your app. Works great! But I have a few questions: When reviewing the M3U for import, there are some tracks with red X's where a AM match couldn't be found. Will Playlisty simply skip unmatched tracks (leaving the old, existing AAC's there, & continue to build the playlist? That way, the only extra step for me is to re-add the un-matched tracks back into the playlist. Gave your app 5 stars & plan to write a review. Thanks for your feedback +++ Support: Thanks a review would be greatly appreciated! In answer to your questions: 1. Playlisty will create a new playlist containing only Apple Music tracks; the unmatched tracks will be skipped. It won’t change your library in any way so your AACs will still be there untouched if you want to re-add the missing tracks. 2. [Chilltrax.com](http://chilltrax.com/) isn’t a site we’ve seen before. Often Playlisty will be able to find playlists without any special handling but I just tried it and no luck on that site, unfortunately. It looks good though - we’ll take a look and see if it can be added. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 14/02/2023 Source: App User: Christos Paliagkas Text: +++ User: Guten Tag, Wie kann ich die Software kaufen? MfG Pliagkas Quit details: Idiom: landscape; Device: iPad; OS: iPadOS(16.3.1); Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music +++ Support: Your iPad is telling Playlisty that you have not signed-in to an Apple Music account in Settings -> Media & Purchases. Unfortunately Playlisty cannot work around this and it’s not something we can fix on our side: your iPad MUST be reporting that you are logged-in before you can use or purchase Playlisty. If you are certain that you are logged-in then I’m afraid I can only suggest logging-out and logging-in again, to see if that fixes it? Sorry I can’t be more help! +++ User: Guten Tag, Warum kann ich die App nicht kaufen über den App Store? Würde mich über eine zeitnahe Rückmeldung freuen. Mit freundlichen Grüßen aus Wuppertal +++ Support: resent message from 14/2 Ich habe am Dienstag auf Ihre vorherige Mail geantwortet. Ich entschuldige mich - ich spreche kein Deutsch. Möglicherweise müssen Sie Google Translate verwenden! Können Sie bestätigen, dass Sie meine E-Mail erhalten haben? Ich mache mir Sorgen, dass unsere E-Mail Sie möglicherweise nicht erreicht hat. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 13/02/2023 Source: App User: Andrei Kawaii Text: +++ User: I need to transfer all my Apple Music to Spotify, can you please help me? +++ Support: I’m afraid the purpose of Playlisty has always been to get playlists in to Apple Music, not out, so to transfer to Spotify you’ll need a different tool. There’s an app called SongShift which we sometimes use for this purpose - might be worth try? +++ User: Thank you so much! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Automation Feature to Sync Playlists Date: 11/02/2023 Source: Website User: Eric Lawson Text: +++ User: I'm using this to sync playlists from Spotify to Apple Music, since I no longer subscribe to Spotify. It would be great if there were a scheduler feature that could periodically grab the playlists and sync updates to Apple Music. Perhaps I could add them to a list and do it with a button press, sort of like a shortcut? +++ Support: Playlisty fully supports Siri Shortcuts, so you can easily set up an icon to perform a sync each time you press a button. If you are on an iOS device you can also schedule it to run on a regular basis. Take a look at this page for more details: https://www.obdura.com/playlisty/siri-shortcuts/ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: saving playlists from Apple Music to a file Date: 05/02/2023 Source: Website User: William Tiede Text: +++ User: I get that most of the Playlisty app is all setup towards importing from other sources TO Apple Music or even from Apple Music to Apple Music with better track choices. However, it would seem you are super close to being able to do something else which is to backup playlist files, even if only to text lists of tracks. One thing I hate about Apple Music is that if a track gets removed from my library, it gets removed from any of my own playlists too! Then I look back at my playlists and just have tracks missing that I knew I had put there and in a custom order. If I could save my playlists as external files that I could maybe even import from but at the very least review the external text file list of, that could really save my bacon, so to speak, from the next time a track gets removed from my library without my checking all my playlists to see whether I had added it to one somewhere. I have enabled Apple Music as a source so I can see and review the tracks on a playlist, but the save options right now are just to add back the fixed version to Apple Music again, rather than saving to a backup file. Just an idea! +++ Support: This is a great idea and to be honest it’s something we’ve been thinking about adding for a while: there are lots of reasons why this would be useful, in addition to your situation e.g. changing AM regions, or even leaving AM for a while and then rejoining. Both are situations where currently you’ll lose everything. Playlisty already has a powerful file import capability - I think a simple export capability would be an obvious thing to add. So watch this space, basically. We have quite a lot on at the moment so it might take a while, but it’s definitely on our roadmap. In the meantime, if you have a mac I think there’s still a menu option in the Music app which enables you to export a playlist to a file and I think Playlisty supports importing at least one of the formats on offer (Xml maybe?). Worth a try, perhaps. Anyway, thanks for the great suggestion and please keep the ideas coming! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 01/02/2023 Source: App User: Enkli Rista Text: +++ User: Hello I am a beta tester just want to report this UI issue on the bottom with sources and discover not displaying Corte fly when scrolling under discovery tab +++ Support: Thanks for the fast feedback Enkli! Can I just ask what iOS version you’re using? +++ User: Latest 16.3 +++ Support: We just released a build to you (and only you) which we hope fixes that transparent tab bar issue. Apparently it’s a known bug which only appears on certain iPhones. Please let us know if it works - unfortunately it’s not something we can reproduce ourselves. +++ User: Works perfectly now +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 30/01/2023 Source: App User: Enkli Rista Text: +++ User: Hello quick question did you guys stop supporting 1001 tracklists? I use to be able to use it all the time +++ Support: No, we didn’t stop … I just checked one of the URLs we use for testing (https://www.1001tracklists.com/tracklist/1njgd6tk/lane-8-summer-2022-mixtape-2022-06-29.html) and it still seems to work. Do you have an example which doesn’t? It’s possible they changed their format. +++ User: Hi Andrew, this is what I get on both a Mac Pro and iPhone 13 pro max +++ Support: Thanks - could you send me that URL? We’ll take a look tomorrow. +++ User: Sure happens with all my URL under that site. Here is a few. https://www.1001tracklists.com/tracklist/13t3v7qt/michon-monostone-polyptych-stories-122-2023-01-30.html https://www.1001tracklists.com/tracklist/2q2g82zt/de-la-trinidad-the-mixdown-podcast-2023-01-30.html https://www.1001tracklists.com/tracklist/pu2r5jk/forty-cats-aboriginal-podcast-070-2023-01-29.html https://www.1001tracklists.com/tracklist/wbqg33k/petar-dundov-electronic-groove-podcast-925-2023-01-30.html Thanks for your help! +++ User: Ok, so it looks like 1001 have imposed a limit of 30 tracklist exports a month on all users, including the one Playlisty uses to grab tracklists. Our 30 limit is used up! It only seems to apply to newer tracklists - the older ones we use for testing still work fine. We’ll try to find a workaround for this. Possibly you’ll need to supply your own user id & password in settings, so at least you’ll have your own 30 budget and not share it with all other Playlisty users. We’ll give it some thought. In the mean time you can export tracklists by logging in to 1001 yourself, tapping the export button on a tracklist (the floppy disk icon) and copy/pasting the contents to the Playlisty scratchpad. It’s not ideal - you’ll need to create some new ids if you run out of your 30 budget - but it’s working for me on all your examples. Let me know if you have any problems. +++ User: Thanks a lot for the reply Andrew. That’s sucks they added that limit, I think the export way has also a limit but it will work for the time being. +++ User: (2/2) We’re still looking at your 1001tracklists problem and it’s not looking good for a quick fix: they’ve put several measures in place to stop web page scrapers like us from reading their tracklists. We’re still working on it though - will let you know how it goes. +++ User: Really sucks about 1001 tracklists is such a great website for tracklist they literally have almost every set. +++ Support: Lol - 30 mins after I sent that mail we think we found a new way to read 1001 that (we hope) bypasses their checks. Expect a new binary from us shortly…and please let us know if it works for you too. +++ User: WHAT that’s awesome yea let me know when is ready and I can grab it from TestFlight when it’s available Thanks again! +++ User: Look at that hey is appreciate all the help back to making playlist now lol +++ User: Heads-up: 1001tracklists are now throwing CAPTCHA requests at Playlisty so it’s stopped working again, at least for us. I suspect it will work intermittently at best unfortunately. +++ User: Found a work around I just switched to chrome browser on iOS and seems to work now. Safari is a no go +++ Support: Quick update: - Our old 1001tracklists code has started working again. We’re thinking that 1001 may have pulled whatever change they made at their end. Fingers crossed. - We just pushed out a build (433) to all beta testers with the tab bar fix and the original 1001tracklists code, so I’d recommend moving to that version now Please let us know if you see 1001 break again - you are likely to spot it before we do. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 28/01/2023 Source: App User: Mirko Stojanovic Text: +++ User: Quit details: Idiom: landscape; Device: MacOS Catalyst; OS: iPadOS(16.2); Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music 1) Sorry, I’m already logged in. 2) New install and the same result. +++ Support: Sorry you’ve been having problems with this. Unfortunately we see this quite a bit and there’s nothing Playlisty can do to work around the problem: your mac is telling Playlisty that you aren’t logged-in to Apple Music even though you are. It’s a bug in macOS. Please try the steps that Playlisty recommends when it hits the error - they usually work. In particular logging out & then back in to Apple Music in the Music app usually fixes it. Let me know how you get on. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 27/01/2023 Source: App User: Will McCain Text: +++ User: Hello Playlisty Team! Big to report: I had an interesting push notification show up today entitled Shortcut Error. However when I tapped to view details the Playlisty app opened to Settings screen and not further in as I would expect from a deep link. (screen shot attached) Support Request: I have 3-4 playlist that are synced once a week Spotify > Apple Music is ‘add mode’. According to this push notification, my scheduled shortcuts are failing to run now Can I get some help updating my shortcuts to function properly? What information can I provide to better understand my ask or the issue(s)? +++ Support: Thanks for getting in touch - we’ll take a look at that deep-link issue. I think it really ought to take you to the Shortcuts app when you tap on that particular notification but I’m not sure Apple let us do that. But completely agree: taking you to the settings screen makes no sense. By the way, if you haven’t already we strongly recommend that you tweak your Playlisty notifications (in the Settings app) to enable sounds, badges, banners & lock screen notifications so that you find out about issues immediately. Your shortcuts issue is due to a limitation on iOS but it’s easy to fix - take a look at the “Importing large playlists in the background” section on this page (https://www.obdura.com/playlisty/siri-shortcuts). There’s also a YouTube link which shows you what to do. Let me know if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 26/01/2023 Source: App User: Vittorio Vito Text: +++ User: Hello! How can I refund money for purchase of premium version? +++ Support: You need to contact Apple - only they can do refunds. Are you having any problems with Playlisty that we can help with? +++ User: Yes, csv playlists which I try to export to Apple music are recognized incorrectly - e.g. I have 500 tracks in the playlist, the program shows only 20, from which it really recognizes only several items. +++ Support: Can you share the CSV file with us? We should be able to fix it +++ User: 27/1 File received +++ Support: That file has quite a few errors in it: it’s not correct CSV format and many rows are corrupted/garbage. However I had a quick go at cleaning it up and I’m seeing a 79% match rate (5551/7762 rows) in Playlisty. Cleaner file attached. To make the file “cleaner” I performed the following steps: 1 Replaced all of the “ characters in the file with ‘ characters because “ characters have special meaning in CSV files 2 Replaced all of the line-break characters (␊) with “␊” so that all lines apart from the first and last start & end with a “ 3 Fixed the first and last lines to start & end with a “ 4 Replaced all ; characters to be “," The result is a proper CSV file where rows look like: "With or Without You (Tropical House Mix)","Mac Nack" "Believe (feat. Goodboys)","Acraze" "Take on Me","Popp" "Flames of Love","Brave" etc. I just used the Mac TextEdit to do this - it took about 5 mins. Hopefully this helps a bit. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 25/01/2023 Source: App User: Maciek Gdula Text: +++ User: Recently I am unable to save a playlist from Spotify to Apple Music to an existing playlist: it only works when I save to a new playlist. This is the error I get: It used to work in the past. I am not sure what can be causing this. +++ Support: Thank you for the feedback. Yes we’ve been occasionally seeing this message ourselves recently - it’s coming from Apple Music and seems to come and go. Some days we see it a lot, other days we don’t see it at all. It’s actually an Apple Music API issue (it happens while we are reading your existing playlist before we can compare it to identity new tracks) but we so far we haven’t found a reliable way to work around it. Please bear with us though: we’re working on it! In the meantime I’d recommend re-trying your sync at different times of day. Often waiting a few hours or minutes is all you need to do to get a “good” sync. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: In-app purchase issue Date: 23/01/2023 Source: Website User: Antoine Lami Text: +++ User: So the workaround for the macOS to iOS in-app purchase works, but if I am to reset my iPhone (which I did today), I will have to purchase it again (albeit for free), and this will appear again in my transaction history - let's say one is to reset their iPhones x10 times, the in-app purchase will appear x10 times again in their transaction history. Not ideal if you've to keep track of and manage your purchases. +++ Support: Thanks for your feedback. Totally agree - it’s far from ideal and we’ve escalated it to Apple via several paths and continue to press them for a proper solution. We’ll pass your feedback on to Apple, if that’s Ok with you. Unfortunately there aren’t that many apps like Playlisty which support proper cross-platform in app purchases, and it’s only the “purchase on macOS then restore on iOS" path that seems broken, so we suspect there aren’t enough people reporting the problem to Apple it to become a high priority for them. But you can be sure we will keep the pressure up for a fix. Having said that, it may be that now you’ve “purchased” the app on the iOS App Store it wouldn’t surprise me if future iOS “restores” work Ok? We’re not actually able to reproduce the issue ourselves so that’s not something we’ve been able to verify. +++ User: I am not sure if I quite got your question or whether it was a rhetorical one - I’ve been in a dummy mood today. So the workaround works [purchasing the in-app purchase again (it is for free since Apple recognizes that it has been purchased once, so one ought not to panic), but on the other hand restoring the purchase doesn’t work (Apple doesn’t recognize it in this way, strangely). It’s also strange that the in app-purchase gets recognized automatically on macOS if you are to purchase it first via iOS (according to FAQ) but not vice versa. +++ Support: Not rhetorical, but you won’t be able to answer it until you next need to restore on iOS. Basically if you are a new customer and buy on iOS and then restore on iOS it usually works fine. Now you’ve “fake"-bought it on iOS, there’s a good chance that your next restore will work fine on iOS too, so maybe the 10x problem won’t happen. But I wouldn’t bother deleting Playlisty & re-installing just to find out. Things like this make me not regret that I don’t fervently want to seek a career in coding. +++ Support: I can’t believe I get paid for coding. I’d do it for free. P.S: What’s your to-go playlist/artist/music? +++ Support: On Spotify, probably: https://open.spotify.com/playlist/37i9dQZF1DXa71eg5j9dKZ?si=ea6256e84f014f18 On Apple, maybe this gets the most listens: https://music.apple.com/gb/playlist/anjunadeep-new-releases-2023/pl.9756d38abb154bdcb641b90e8e4b1eca +++ User: Yes, I believe if you are to purchase the in-app purchase on iOS and if you are to reset your iPhone, simply clicking on restore the purchase would do the trick if it isn’t automatically recognized/preloaded. What I was conveying in my email is that simply clicking on restore the purchase wasn’t doing the trick in this case (having purchased the in-app purchase on macOS first, and “fake-buying” it for the first time on iOS) because, apparently, there’s this issue of cross-platforming, which isn’t recognizing the in-app purchase in the first place, so you have to “fake-buy” it each time if you’re to reset your phone. I hope I’m clearer now. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 18/01/2023 Source: App User: BRIAN HELLER Text: +++ User: How do I transfer my playlists FROM apple iTunes TO Spotify?? +++ Support: I’m afraid Playlisty is for getting playlists in to Apple Music, not out, so this isn’t currently supported. It’s something we know that our customers would like though, so it’s a feature we are considering for a future release. +++ User: How do I set it so my playlists synch — if I change either my playlists on Spotify or on Apple, so that the same changes occur in both places. +++ Support: To automatically sync changes from Spotify to Apple Music (Playlisty can only sync changes in this direction) you need to: 1/. Create a Siri Shortcut to perform the sync in the background (see this video: https://youtu.be/GKMRURCDmCM for details) 2/. Create an “automation” in the Shortcuts app to run the sync on a regular basis e.g daily, weekly. It’s easier than it sounds…let me know if you have any problems. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 08/01/2023 Source: App User: Stephanie Leon Text: +++ User: I recently purchased your app and I’m unable to add anymore playlist sources besides Spotify. Is this an issue with the app or my phone? Thank you for your help I’m really looking forward to using your app +++ Support: That’s not an issue we’ve seen before. When you tap the “+ Add new…” button to add a new source and select something to add (e.g. a genre from BBC Sounds) do you get any kind of error message? +++ User: No I don’t get any error message. When I tap “+ Add new” nothing happens and I’ve tried to select each option +++ Support: That’s odd. Can I ask what version of iOS you’re running? And in settings, do you have “Use iCloud to share your playlist sources…” enabled? It might be worth enabling that if not. Also can you try quitting Playlisty and then restarting? Finally you might want to try the “Re-run initial setup” option in settings, and select some genres on the final screen. Please let me know how you get on! +++ User: I am on the latest iOS 16.2 and I also have the iCloud setting enabled. I tried restarting and also uninstalling the app but I didn’t have any luck +++ Support: That’s very strange. To confirm, if you delete Playlisty and then re-download it, and re-install (selecting some genres on the last screen), you only get your Spotify library as a source - nothing else? If so we’ll need to give that some thought I’m afraid…sorry for the hassle! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 08/01/2023 Source: App User: Valerie MacBride Text: +++ User: just downloaded and opened songshift. Tried to move playlists into Apple Music. Told ”something is wrong. Closed and reopened apple music and verified playability. then tried again, even withreopening playlist. +++ Support: Copy & paste from email. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 06/01/2023 Source: App User: Marcus Puchmayer Text: +++ User: Great app especially the replacement mode Spotify -> AM! Love it! I have just one feature request: you already allow to alter the playlist name but what about the description field? I have noticed that in replacement mode the description field will be overwritten again from Spotify playlist description. In general no problem, but they’re always informing who’s on there playlist cover and that is somehow bothering me when I see it AM. I hope you understand my request since English is not my mother language. +++ Support: That’s a good suggestion - I’ll put that on the list to take a look at. By the way I think if you use a Shortcut to do the transfer you can set the playlist description in there and that will override whatever is coming from the source. You might want to take a look at that as a solution for now? https://www.obdura.com/playlisty/siri-shortcuts/ All the best (and please keep the suggestions coming!). +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/01/2023 Source: App User: Matthias Landgraf Text: +++ User: I‘ve just enabled the new replace mode. Is it possible to transfer the cover art of the Spotify playlists, too? I‘ve tried that but it doesn’t work for me. However, the app is great and worth the money. +++ Support: I’m afraid Apple don’t give us a way to set the artwork on playlists (yet!). In case it helps, if you are in the Library view in Playlisty and long-press on the artwork of a playlist you’ll get an option to save the artwork to your photo library. If you use this you can then add it to the Apple Music version of the playlist from within the Music app reasonably easily. Hope that makes sense - it’s not perfect but was the best option we could come up with to move artwork over. As soon as Apple give us the ability, we’ll be upgrading Playlisty to do this automatically. +++ User: Thank you for your fast reply. This is a good way to get the artworks into Apple Music. Never tried to save the artwork in library view. Only in the sync tap. But that doesn’t work. +++ Support: I think we should add it to the sync tab - I’ll add it to the list +++ User: Sorry to bother you again. Whenever I try to replace the playlist I get this error message: Your library is inconsistent: ‘playlist’ exists locally but not in the cloud. Do you know what I’m doing wrong? +++ Support: It’s not you - sounds like there’s a problem syncing your phone with the cloud at the moment. You could try restarting your iPhone (or just the Music app) but most likely it will just fix itself after a while. If you have a PC or Mac you can see the cloud version of the playlist by pointing a browser here: https://music.apple.com/. Let me know if it’s still not working tomorrow! +++ User: Now it work correct again. Thanks for your answers. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - iOS Date: 03/01/2023 Source: App User: Mehdi Kharraz Text: +++ User: Playlisty is able to show the Spotify Wrapped playlist called "Your Top Songs 2022", but it's not the case for YouTube Music. The end of year playlist for YM is named "2022 Recap" and it seems to be a normal playlist as it can be viewed both from the YouTube Music app and the main YouTube app. It defaults to a Private playlist but it's the same when changed to Public or Unlisted. The only difference is that it can't be edited (artwork, description and tracks). If I paste the playlist link in the Scratchpad, I get this error: It would be great if that could be fixed. In the meantime, a workaround I found is to copy the Recap playlist to a new one and this newly created playlist appears in Playlisty. Thank you! +++ Support: Thanks for the heads-up - unfortunately we haven’t had an opportunity to test against YTM “wrapped” playlists yet (we clearly haven’t listened to enough YTM for them to give us a recap!). We would definitely want them to work though. Would you mind sharing the URL to your “wrapped” playlist so that we can look at the URL structure? Am not sure if we’d be able to actually read it or not but if you are uncomfortable sharing it please feel free to scramble anything that looks like an id by swapping some characters around. If it’s structured internally as a playlist it should be an easy fix. Fingers crossed. +++ User: Sure, here it is: https://music.youtube.com/playlist?list=LRYRlM7fvH8QVpI8mfyKGwaVR9OXpDzfb2Yol (and we can remove "music." to access it on the main YouTube website). One thing I notice is the ID starts differently than my other playlist: "LRYRlM..." vs "PLsirbhm..." for the others. And the playlist header shows "Unlisted • Made for [Name]" instead of just "Unlisted • [Name]". As I said, the playlist defaults to Private but is changed to Unlisted when I click "Share" to get the link. It should be enough, but let me know if you need to have it set to Public. Also, feel free to ignore the matching process/results as I don't actually need to transfer this playlist. My main streaming app is Spotify but I sometimes use YT Music for songs only available as videos on YouTube and thus are not available on Spotify/Apple Music. So the matching process will fail for everything. I was just a bit curious why it didn't work when I transferred my Spotify Wrapped playlist and played around with the app. Great job with the UX/UI btw! Almost everything went very smoothly, and the ability to fix tracks manually beforehand is done very well. I encountered a few minor issues, but nothing too bad: 1) In my library, I have a mix of "Purchased" songs from the iTunes Store and "Apple Music" songs from the streaming catalog, but for some reason my first playlist transfer put the "Apple Music" version of songs instead of the "Purchased" one from my library (so I has to correct this manually afterwards via Music.app on macOS). But it didn't happen for my second playlist transfer, where it correctly put the "Purchased" songs. 2) For a few songs, even though it's technically the same one, it selects the track from a different album/single/EP. This one I could fix easily beforehand on the Playlisty app by checking the artwork. +++ Support: Many thanks for the feedback - and also the URL to your Recap. You are right about the Id on that “playlist” - it’s doesn’t look standard. YTM doesn’t have a native API currently (not one that’s open to 3rd party developers, anyway) so we need to use the YouTube API instead. I can access that playlist from the YTM UI but when I try to pull that ID back from the YouTube API it’s giving me an error - so definitely something strange going on. Needs more investigation. Regarding the other 2 issues: 1) I’ll need to get back to you on this one. I thought we actually favoured the AM versions of songs over “purchased” versions (often AM versions will have better sound quality) so I’m actually surprised we matched anything against your purchased versions. 2) This is definitely possible if you are matching against Spotify and unfortunately there’s not much we can do about it. Underneath it will be the exact same music file (identified by ISRC code) but we sometimes have dozens of alternative “versions” to choose from, the only difference being the artwork/album name. We actually match the album name when picking a match for Spotify, but Spotify often give us the “wrong” album on their API (i.e. not the one you see on the playlist in Spotify itself). We have logic in Playlisty to try and fix obvious errors (e.g. where 8 tracks come from one album and a 9th comes from a different album, even though it was available on the first) but there’s no easy solution! P.S. Let me know if you’d like to join our beta test programme. If we manage to fix the Recap issue, you’ll see the fix there first. +++ User: A couple of updates: - Unfortunately it looks like that Recap playlist isn’t going to work. The Id looks as though it’s recognised by both YTM and YT but when we ask YT for the contents via the API it gives us an empty playlist. I suspect we’re not going to be able to fix this until Google give us a proper YTM API. 7/1 I see, thanks for looking into it. Let's hope Google can fix that sooner than later. - Regarding matching against your library/purchases rather than the AM catalog, having reviewed the code we are actually at a loss to explain how any of your tracks got matched with purchased content, unless the AM catalog service just happens to use the same Id for those tracks. As below, we tend to find that the AM catalog has the best maintained, highest audio-quality content (including lyrics etc) and usually people will prefer to use that content over iTunes-purchased content, so for matching purposes we use that exclusively. 7/1 I investigated a little bit and turns out it's a bit more complicated. It seems to be a weird bug of Apple Music (the app and/or service, not sure). So first, I can confirm that the albums/tracks have the same ID in both cases as those albums are available to both stream on Apple Music + purchase on the iTunes Store. In my first playlist transfer: Playlisty transferred the Apple Music version of songs I have purchased. They share the same ID and I can verify that as when I go to the artist page on Apple Music, the album is already recognized as added to my library (I only have the option to download the album, not to "Add to Library"). One thing to note though: I edited the metadata of the album, the album name. In my second playlist transfer, Playlisty used the Purchased songs in my library, as those are simply the same from the Apple Music catalog and I didn't edit any metadata. I did a test on Music.app on macOS and I believe this confirms the issue. I get the exact same result when I go to the Apple Music page of those albums (meaning not from my library, but instead from the Search), and add them to a new playlist: Apple Music tracks for the edited album and Purchased tracks for the non-edited album. However, after I renamed my purchased album to the same name as on Apple Music and add it to a new album: now I get the Purchased tracks (not 100% true technically: 11/16 tracks are Purchased, the remaining 5 are still Apple Music... no idea why so consider that another bug I guess). Conclusion: Apple Music (the app and/or the service) is probably at fault here, I don't think Playlisty really did anything wrong by itself. +++ User: The icon showing an exact match via the ISRC code is at least super helpful here. Not sure I understood your example with tracks so I might be explaining the same thing... but in addition to the artwork & album name, I think checking the total track count can cover a lot of cases, as the issue often comes when a song from a single is replaced by the album version (or vice versa). Making sure that the song comes from the album with the same number of tracks on both ends would work pretty well (and I don't think it happens often that album track count differ between Spotify & AM). +++ Support: We actually get a lot of questions about artwork so I decided to put together a page which tries to explain what we currently do: https://www.obdura.com/faq/about-artwork/ But the bottom line is that even though you carefully selected the right track with the right cover when you added a track to your Spotify playlist, sometimes Spotify will send us the name of some random “Best of” album instead of the one you carefully picked. Because of this, checking track counts and album names doesn’t help at all: Spotify simply gave us the wrong album and it’s going to look rubbish whatever we do in Apple Music even though everything appears to match. We think this happens where there is some sort of change of legal rights on the track you originally selected, but it’s not at all clear. +++ User: Other than that, regarding the choice of favoring the Apple Music version over purchased content: I think an option in the settings to let the user make that choice would be ideal. I personally would always prefer to use my Purchased songs over anything else as those are DRM-free and thus will never disappear from my library as opposed to songs from the Apple Music catalog, which while better "maintained", are always at the mercy of labels/rights-holders and can go "poof" at any moment. I kind of use streaming services as a nice renting service that gives me access to millions of albums & songs to try out for a low monthly price, but once I find an album I really enjoy, I purchase it to keep a safe copy and support the artist. +++ Support: Thanks for your analysis on this. In fact currently we don’t / can’t match against purchased content at all. We only match against the catalog and it’s just a coincidence that also results in an occasional match against purchased content. Changing that would be a significant amount of work and in general people will always want to listen to the AM versions of tracks while they are subscribing as these will have the best sound quality. However you raise a very valid point: what happens to your playlists when you leave AM? I think having the ability to convert AM playlists to “library” playlists (which replaces AM content with your personal purchased or ripped content, where available) could be a useful feature. Definitely food for thought; it’s quite a big change but I’ll add it to the list of potential future enhancements so it can get discussed internally. +++ User: Alright, I think that about covers everything. Thank you again for your help! +++ Support: Thanks for your thoughts! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Title: Playlisty Support Query - macOS Date: 02/01/2023 Source: App User: Matt Reine Text: +++ User: Quit details: Idiom: landscape; Device: MacOS Catalyst; OS: iPadOS(16.2); Error: [-33041] (cloudNoPlayback) Device reports that the user is not logged-in to Apple Music Wouldn’t work… kept on asking for music app lol. What gives? +++ Support: Your Mac is telling Playlisty that it doesn’t have permission to play Apple Music content. Playlisty can’t continue without full access to an Apple Music subscription. Did you try the list of suggestions that Playlisty gave you to resolve the issue? They are specific to this error message - usually these will work.